West WalesSwansea Bay - Jobcentre Plus by keara

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									West Wales and Swansea Bay District



      DETAILED SPECIFICATIONS AND LOCAL
 INFORMATION FOR THE DISTRICT OF WEST WALES
              AND SWANSEA BAY

PART A

This District is inviting tenders from prospective bidders to provide the
programmes listed below as a Prime Contractor. The Prime Contractor will be
responsible for both direct delivery and sub-contracting a proportion of
provision to other organisations. The Prime Contractor will manage all aspects
of performance including their sub-contractors.
For this competition, in view of the size and diverse nature of the district, we
are seeking to award contracts to deliver the full range of provision for each of
the following counties;
Pembrokeshire.
Carmarthenshire.
Ceredigion.
Neath and Port Talbot.
City and County of Swansea.

                     New Deal for Young People (NDYP):

Gateway/Follow-through provision

      The District would require provision based on a flexible approach with a
       “pick and mix” from the following modules:

              Psychometric testing.
              Careers advice and guidance.
              Jobsearch modules e.g. - CV service, Interview skills.
              Redundancy support.
              Basic certification courses e.g. – Food hygiene, forklift.

      Providers to start participants onto the Programme within one calendar
       week of referral.

   Measures of Success.

          Providers ability to deliver modules within 1 calendar week of
           referral.

          Quality of comprehensive Action Plans produced.

          45% of participants will be expected to move into employment
           within 13 weeks of leaving provision.




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West Wales and Swansea Bay District



Gateway to Work Provision (GTW)

          Providers to provide participants with Budget Management Skills.

          Providers to work closely with employers to ensure all participants
           have a day’s work taster with an employer who is likely to have job
           vacancies.

          Must supply full details of employer links crucial to course delivery.

          Providers will need to look to adapt delivery for the different
           customer groups referred by Jobcentre Plus, these will include 1st,
           2nd, 3rd, time referrals, delivery will need reflect these
           circumstances.

          Inform/refer participants to the Mentoring Service available to them.

          Providers to liaise with Jobcentre Plus to agree frequency and
           dates of specific courses.

          Providers to address the barriers many participants will face:

                 Lack of Work experience / Qualifications
                 Poor Motivation
                 Low Self esteem
                 Basic Skills
                 Housing/Debt Problems
                 Drug/Alcohol Problems

   Measures of Success:

          45% of participants will be expected to move into employment
           within 13 weeks of leaving provision.

Literacy and Numeracy Provision.

      Tenders must provide evidence that they can deliver Basic Skills
       training to the national standard.

      A period of relevant employer work experience should form an integral
       part of the overall programme and should run throughout the 26-week
       programme.

   Measures of Success:

          50% of participants to achieve a recognised Skills for Life
           qualification in Literacy and Numeracy.




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West Wales and Swansea Bay District


          25% of leavers to enter jobs.

   English Speaker of Other Languages (ESOL).

   Primarily required for the unitary authorities of Swansea and Neath Port
   Talbot.

   Measures of Success:

          50% of participants to achieve a recognised Skills for Life ESOL
           qualification for which they are studying.

          25% of leavers to enter jobs.


Full Time Education and Training (FTET).

          District requires a full range of training routeways to be available.


          Full details of Sub Contracting arrangements required if
           appropriate.


          Tenders must provide evidence that they can deliver this type of
           vocational training and must demonstrate a proven track record of
           job outcomes and close working with potential employers.


          Employer based training to support participants gain units towards
           NVQ level 2.

          Short employment related training courses of up to 13 weeks.
           Longer training will be very much the exception in this District and
           will require a strong Business Case to support the application.

          Training is required in the following routes:

                 Healthcare & Public Services
                 Early Years Education
                 Childcare
                 Care for the Elderly
                 Business Administration
                 Engineering
                 Hair & Beauty
                 Hospitality
                 Leisure, Sport, Travel
                 Management & Professional
                 Media & Design
                 Retailing & Customer Service


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West Wales and Swansea Bay District


                  Agriculture
                  Construction
                  Manufacturing
                  Army Prep

    Measures of Success:

          45% of leavers to enter jobs.



Environment Task Force (ETF) / Voluntary Sector Option (VS).

          Projects/Work Placements should be varied and include
           opportunities for a wide range of participants including graduates.

          Projects/Work Placements should be available in all locations.

          Option tasters to be made available to prospective participants who
           are undecided on the option they require.

          Participants to have the flexibility to move between the ETF/ VS/
           FTET options as required.

   Measures of Success:

          45% of leavers to enter jobs


                           New Deal 25Plus (ND25+).

Gateway/Follow-through provision.

      The District would require provision based on a modular approach with
       a pick and mix from the following modules:

              Psychometric testing
              Careers advice and guidance
              Jobsearch modules e.g. - CV service
              Redundancy support
              Basic certification courses e.g. – Food hygiene, forklift.

      Providers to start participants onto the Programme within one calendar
       week of referral.

   Measures of Success.

          Providers ability to deliver respected modules within 1 calendar
           week of referral.



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West Wales and Swansea Bay District


          Quality of comprehensive Action Plans produced.

          45% of participants will be expected to move into employment
           within 13 weeks of leaving provision.

Gateway to Work Provision (GTW).

          Providers to provide participants with Budget Management Skills.

          Providers to work closely with employers to ensure all participants
           have a day’s work taster with an employer who is likely to have job
           vacancies.

          Must supply full details of employer links crucial to course delivery.

          Providers will need to look to adapt delivery for the different
           customer groups referred by Jobcentre Plus, these will include 1st,
           2nd, 3rd, time referrals, delivery will need reflect these
           circumstances.

          Inform/refer participants to the Mentoring Service available to them.

          Providers to liaise with Jobcentre Plus to agree frequency and
           dates of specific courses.

          Providers to address the barriers many participants will face:

                 Lack of Work experience / Qualifications
                 Poor Motivation
                 Low Self esteem
                 Basic Skills
                 Housing/Debt Problems
                 Drug/Alcohol Problems

   Measures of Success:

          45% of participants will be expected to move into employment
           within 13 weeks of leaving provision.


Literacy and Numeracy Provision

      Tenders must provide evidence that they can deliver Basic Skills
       training to the national standard.

      A period of relevant employer work experience should form an integral
       part of the overall programme and should run throughout the 26-week
       programme.




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West Wales and Swansea Bay District


    Measures of Success:

          50% of participants to achieve a recognised Skills for Life
           qualification in Literacy and Numeracy.

          25% of leavers to enter jobs.


English Speaker of Other Languages (ESOL).

          Primarily required for the unitary authorities of Swansea and Neath
           Port Talbot.

    Measures of Success:

          50% of participants to achieve a recognised Skills for Life ESOL
           qualification for which they are studying.

          25% of leavers to enter jobs.

Short Job Focused Training (SJFT).

          Lasting up to 6 weeks and linked to occupational routeways in the
           following areas:
                SIA - Security/Doorperson Certificate Training
                Construction Industry Site Safety Certificate
                IT training eg. CLAIT
                ECDL
                Driving Instructor Training
                Retail
                Administration
                Healthcare
                Childcare
                Forklift
                Construction

In addition to this applicants should be prepared to source other occupational
routes as dictated by individual customers or the local labour market.

    Measures of Success:

                     45% of leavers to enter jobs

Longer Occupational Training (LOT).

          Duration period of training to be offered in the District is between 7
           weeks and 13 weeks linked to the following routeways:
               Healthcare & Public Services
               Early Years Education
               Childcare


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West Wales and Swansea Bay District


                 Care for the Elderly
                 Business Administration
                 Engineering
                 Hair & Beauty
                 Hospitality
                 Leisure, Sport, Travel
                 Management & Professional
                 Media & Design
                 Retailing & Customer Service
                 Agriculture
                 Construction
                 Manufacturing
                 Transportation

   Measures of Success:

          45% of leavers to enter jobs.

New Deal 25+ Work Experience Provision (WEP).

          Please see national specification for further details

          In addition the district would expect the following modules to be
           covered :
               o Motivation
               o Confidence Building
               o Self Esteem
               o Managing Budgets
               o Presentation and Personal Appearance

   Measures of Success:

          45% of leavers to enter jobs.


NB: The National Specifications will apply to all the programmes listed
above in conjunction with the information stipulated in this document.




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West Wales and Swansea Bay District


PART B

                               LOCAL INFORMATION.



Local Information pro-forma for West Wales & Swansea Bay district.


1. Jobcentre Plus District:

   Address/contact details:

Swansea Bay / West Wales.

Address/contact details:

Valerie Sandford                                    Brian Isaac
Jobcentre Plus District Office                      Jobcentre Plus
1 Windsor Road                                      Alexandra Road
Neath                                               Aberystwyth
SA11 1LY                                            SY23 3SL




2. Jobcentres included in the District:
Gorseinon, Morriston, Neath, Port Talbot, Swansea.

Aberystwyth, Ammanford, Cardigan, Carmarthen, Haverfordwest, Llanelli,
Milford Haven, Pembroke Dock.
3. District customer register and make up of customer register: (e.g.
    any large ethnic communities, long term unemployed etc)

Numbers and percentages of residents within the working age population of
unitary authorities claiming Job Seekers allowance as of August 2005 as
follows:

 Unitary Authority.   Number of          Percentage of   Percentage of   Percentage of
                      clients claiming   resident        who are Men.    who are
                      JSA.               Working Age                     Women.
                                         Population of
                                         Area.
 Carmarthenshire          2,114              2.1%            73%             27%
 Ceredigion                643               1.3%            71%             29%
 Pembrokeshire            1,468              2.2%            75%             25%
 Swansea                  3,405              2.5%            75%             25%
 Neath Port Talbot        2,156              2.7%            74%             26%




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West Wales and Swansea Bay District


The Wales average of residents within the working age population claiming
Job Seekers allowance is 2.3%.

Indicative flows estimate that clients will access New Deal 18-24 and New
Deal 25 Plus throughout the lifetime of the contract as follows:

 Client Group              2006/2007                       2007/2008
 New Deal 18-24                    2040                            2050
 New Deal 25 Plus                   880                             910

It is estimated that approximately 33%, (673), of these clients will access the
New Deal 18 -24 option period and 41%, (361), of these clients will access the
New Deal option period for 25 Plus. Historical information indicates the
following percentage client flows for each county;
                              18 – 24.                  25 Plus.
Neath & Port Talbot.           20%                     20%
City & County Swansea.         34%                      35%
Carmarthenshire.               24%                      21%
Pembrokeshire.                12%                      14%
Ceredigion.                    10%                     10%

Clients can also access both of these New Deals on an early entry basis
providing they haven’t participated in the programmes previously. This
discretionary decision is made by the Jobcentre Plus adviser and is
dependant on whether the client is disadvantaged in their return to work.

The District will also be focusing on helping customers who are claiming
Incapacity Benefits; this may increase the numbers entering the provision. For
the local authorities that make up the District the following numbers were
claiming Income support, of which a number were Lone Parents and
Incapacity Benefit (as at August 2005).


 Local Authority     Claiming Income       Of which were        Claiming
                     Support               Lone Parents         Incapacity Benefit
 Pembrokeshire              4,510                 1,440                6,370
 Carmarthenshire            7,245                 1,940               13,195
 Ceredigion                 2,315                  5,80                3,745
 Swansea                   11,530                 3,605                3,605
 Neath Port Talbot          7,785                 2,255                2,255




Projects.

Prospective bidders need to note that the Want 2 Work pilot is currently
operating in parts of Swansea Bay.
The pilot is supported by the European Social Fund (ESF) and has been
designed jointly between the Welsh Assembly Government and Jobcentre
Plus (JCP).



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West Wales and Swansea Bay District


The primary intention is to tackle the problems of economic inactivity in a
targeted and coherent way by designing a comprehensive return to work
package for the inactive benefit population living in the above area.

The range of possible activities might include much of our New Deal provision
and may be provided by accessing existing Jobcentre Plus contracted
provision.




4.Geography of the area: (e.g. rural areas, transport links etc)

Two local authorities, City & County of Swansea and Neath Port Talbot
County Borough Council, cover Swansea Bay. It includes the areas of
Morriston, Swansea, Gorseinon, Neath, Pontardawe and Port Talbot.

The Swansea Bay area is primarily an urban area that covers the whole of
City and County of Swansea and Neath Port Talbot County Borough Council.
Public transport is readily available throughout much of Swansea Bay
however there are pockets of rural areas where it is more restricted.

Providers need to consider ways of overcoming transport barriers facing
people living in these areas.

West Wales in contrast is primarily a rural area, which is made up of three
Local Authorities, Pembrokeshire County Council, Carmarthenshire County
Council, and Ceredigion County Council.
Due to the poor public transport in certain areas of the District, Providers
should consider how to engage customers on provision if public transport is
not available or is difficult to access.


5. What provision is in place, and any perceived gaps in the provision –
   New Deal, programme centres etc.

The District is altering the way it delivers the New Deal 25 Plus Intensive
Activity Period. The shift is away from a routeway approach to a more flexible
“pick and mix” package of work focussed support which can combine work
experience/placement with occupational training.
This flexible approach will include Short Job Focused Training (SJFT), Longer
Occupational Training (LOT) and New Deal 25Plus Work Experience
Provision (WEP).

The District is also tendering for Gateway to Work for New Deal 25 Plus
customers.




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West Wales and Swansea Bay District


6. Employment in area (e.g. local industries, large scale redundancies,
new employers in the area, usual vacancies etc).

Swansea Bay - The SA1 development in Swansea and the expanding Retail
Centres in the area are creating a skills shortage in the hospitality, retail and
construction areas. There are also a large number of Contact Centres in the
District and a concentration of Central Government, Local Authorities and
NHS employers. The continuing expansion of the Swansea Enterprise Park
and the major development in Swansea Vale will create construction and IT
jobs. There are also a large number of employment opportunities for Carers
both for elderly and childcare.

West Wales - The major employers in all 3 counties are Local Authorities,
NHS Trusts, Further/Higher Education and Government Agencies. Whilst
manufacturing is centred in Eastern Carmarthenshire primarily servicing the
automotive industry, there are other small pockets scattered throughout, with
the petro chemical industry being a significant player on the flanks of the
Cleddau Estuary. Much of the remaining employment relies on the service
sector, agriculture and tourism particularly in Pembrokeshire and Ceredigion.
There are some 100,000 plus businesses within West Wales of which 90%
are small and medium sized businesses.

7. Any other information, which may be of interest to the bidder
regarding this particular District.

The District requires the following criteria for all provision within New
Deal 18 – 25+:

Referrals:

      The time between referral and start on all provision should be no longer
       than 1 week.

      All participants to start on a Monday with the exception of Bank
       holidays when the start date will be a Tuesday.

Jobsearch:

      Centralised jobsearch provision in dedicated premises to include
       access to telephony, internet, newspapers, specialised trade journals,
       stamps, stationery and office equipment.

Delivery Locations / Premises:

      Premises at all Jobcentre locations preferred but as a minimum
       premises at Swansea, Neath, Gorseinon, Aberystwyth, Lampeter,
       Cardigan, Haverfordwest, Pembroke Dock, Milford Haven, Carmarthen,
       Ammanford and Llanelli.

      All premises to be open between 9am and 5pm, Monday to Friday.


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West Wales and Swansea Bay District



      Outreach facilities for interviewing customers who due to transport
       difficulties are unable to attend central locations.

      Private interview / assessment rooms.

      Comprehensive facilities to accommodate jobsearch and training.

      Providers to consider how to engage customers on provision if public
       transport is not available or difficult to access.

      Premises to meet The Disability Discrimination Act’s Standards.


Management Information and Attendance Monitoring:

      Robust systems in place to monitor participants’ attendance and satisfy
       the absence management criteria.

      Statistical Management Information as per The Provider Guidance to
       be returned to District within prescribed deadlines.

      Additional Management Information as required.


Networking:

      Providers to forge links with Advisers within Jobcentres to ensure
       participants start on appropriate projects/placements.

      Providers to demonstrate and provide evidence of the employers they
       are working with to enhance participants’ prospects of gaining
       employment.

      Providers to demonstrate that they are working closely with other
       providers to ensure that all participants are given full information on all
       New Deal 18 –25+ options. These links are also important to ensure
       the smooth transition of participants who will benefit from a different
       option.

      Providers to actively network with both contracted and non-contracted
       providers within the District who could provide additional help to
       overcome customer barriers e.g. criminal convictions, drug / alcohol
       abuse.

      Providers to forge close links with providers of other New Deal
       programmes to ensure they capture information on participants who
       start work.




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West Wales and Swansea Bay District


      Providers to develop links with other organisations to ensure
       participants can benefit from any intermediate Labour Market or
       Transitional Employment Initiatives.

      Employment Liaison Officers who will work with participants to help
       them gain employment.

Marketing:

      Providers to actively market their provision with Jobcentre Plus staff
       and managers to ensure they make adequate numbers of referrals to
       the provision and are kept up to date with developments.

      Providers to market their provision with other providers, employers and
       attend provider forums to ensure this happens.

      Providers to regularly attend Jobcentre Plus communication meetings
       to discuss their provision.

      Providers to consider other forms of marketing their provision to
       Advisers / Business Managers i.e. Monthly Newsletter, E- Mail etc.

      A detailed Action Plan / Marketing Plan providing information on activity
       to be undertaken and timescales.

      Any marketing activity undertaken by the Provider, whether to
       employers or Participants, should be in line with the Jobcentre Plus
       District Marketing Strategy, which will be developed with successful
       providers.

Continuous Improvement:

      Providers to produce an annual Self Assessment Report and
       Development Plan in line with ESTYN. This will be used to assist
       District staff monitor standards of provision.

      Providers to allow access to District and regional staff to enable them
       to monitor the provision.

      Providers to monitor their own performance and identify any problems,
       agree an action plan and implement improvements.




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West Wales and Swansea Bay District




8. Planning Assumptions and Job Outcome Expectations.

    Provision          Anticipated Starts        Anticipated Starts    Expected Job
                           2006/2007                 2007/2008        Outcome Rate (%)
 NDYP -Gateway/              650                       670                 45%
 FollowThrough
 NDYP Gateway to             516                       516                 45%
 Work
 NDYP Full Time              224                       224                 45%
 Education and
 Training
 NDYP Voluntary              135                       135                 45%
 Sector
 NDYP Environment            225                       225                 45%
 Task Force
 ND25+ Gateway/              350                       360
 Follow-Through                                                            45%
 ND25+ Gateway to            297                       297
 Work                                                                      45%
 ND18-25+ Literacy            49                        50                 25%
 and Numeracy
 Provision
 ND25+ Short Job             291                       301                 45%
 Focused Training,
 Longer Occupational
 Training, Work
 Experience

The success of all provision will primarily be measured by the number
of participants who start jobs – the performance figures stipulated are in
line with national expectations.




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