November 2006 Update Dear Panel Member/Resident We hope that you find the information in this newsletter both interesting and informative and that this will inspire The Council would like to offer thanks to everyone who you to continue to share your views and opinions with us. participated in survey 20 in April 2006. It’s been longer than usual between surveys this year and that’s why the Don’t forget, you can view the full results of this and Council especially wanted to give you some findings from previous surveys online at www.barnsley.gov.uk. Click on survey 20. Survey 21 closed at the beginning of October the consultation section and then Barnsley Voice to 2006, and a newsletter informing you of those results will access this information. You can also use the be issued in the new year. consultation section on the council’s website to send us any comments or queries, using the online comments The information you provide to us in these surveys is vital form or alternatively you can email us at and enables the Council to take account of local views in firstname.lastname@example.org the decision making process within Barnsley. Survey 20 Highway Services Statistics At a boroughwide level 21% of respondents were satisfied with roads, 31% with pavements, and 58% with street Survey 20 was lighting. At a local level, satisfaction with roads rose, with distributed to the highest satisfaction levels at 34%, being in the Town Citizens Panel Centre. Dissatisfaction with local roads was highest in members and also Penistone East/West and residents in the Monk Bretton/ to a sample of Royston/St Helens area were the most dissatisfied with residents within the pavements, although 30% were still very or fairly satisfied borough. From this, with local paved areas. Over a third of respondents (39%) were satisfied with the Councils borough-wide attempts to we received 1,275 improve road safety overall. responses, 70% of our panel members It is clear to the Council that levels of satisfaction are very responded – thank much linked to the level of investment it can make to you. improve its highway network; its policy of “Worst First” is paying dividends demonstrated by year on year improvements in highway condition. Road The information safety uses the same principle, targeting problem sites and thus helping us to deliver received, helped us improvements against national casualty reduction targets. Works programmes for planned to better understand maintenance, such as the accelerated maintenance on our A-Roads and the Street Lighting the views of the replacement programme, will have a much greater impact over a shorter period of time. It is residents in our hoped that this intensive activity will improve satisfaction in future. The council invests more borough regarding than £16,125,000 each year on planned and reactive maintenance covering road and footway works, alongside traffic management, road safety, car parking and major local Transport Plan social activities, initiatives, such as the Dodworth Bypass. This level of investment will continue to ensure our opinions of living in Highway network is the best it can be so that we can focus our future strategies on the areas Barnsley and which you told us were important. specifically about some Council You may be interested to know that since 2001, we have treated 150 miles of roads and 127 services. miles of footway - the distance from Barnsley to Carlisle! Consumer Sports & Cultural Services The information you gave us told us that 41% of respondents participated in Rights sport and physical activity five times a week or more for at least 30 minutes, but 13% of respondents did no exercise at all. 70% of respondents told us that they have found reason How many days a week moderate activity is undertaken to complain about goods or 20% services in the previous 12 19% 18% months, the majority about 17% 16% retail and then utilities, 15% 14% followed by food & drink. 13% 12% Although 70% of 11% 11% 10% respondents had reason to 8% complain, it is reassuring to 6% 6% know that 57% felt well 5% 4% informed of their rights as a 3% 2% consumer. 48% of 0% respondents felt it was very None 1 day 2 days 3 days 4 days 5 days 6 days 7 days Not stated or fairly easy to get information or advice on their consumer rights on a One fifth (22%) of you were members of a sport club/orgainsation and a faulty product and only smaller number (16%) were a member of a cultural group/society. To 22% felt that it would be encourage more Barnsley residents to undertake physical activity and live difficult to get advice in healthy lives, the Council gives continued strong support to implementing the this area. Fit for the Future programme. As a result, heart disease is decreasing across the borough and the number of smokers is falling. As part of this initiative Remember, if you have a the Barnsley Walking Festival is proving very successful with individuals and consumer query you can schools taking part in the guided walks. ring Consumer Direct on 08454 040506 who are the The Council is still actively promoting the Passport to Leisure (PTL) scheme regional contact centre for which enables certain groups of people, resident within the borough, access consumer advice. You can to many sporting, recreational, leisure and retail services at concessionary seek a range of consumer prices. The Council and Barnsley Premier Leisure work in close partnership information/advice and and are currently promoting the Everyday Sport campaign and as part of this also log a complaint are offering 8 free swimming lessons to PTL members who are aged 60+. directly with them on their Anyone wishing to book free swimming lessons must take their PTL card plus website at a special voucher to a local swimming pool. Lessons must be booked before www.consumerdirect.gov.uk. the end of December 2006 and taken before the 31 March 2007. For more information about the PTL scheme visit the Leisure pages of the BMBC If you need more detailed website (www.barnsley.gov.uk) or telephone 01226 774477, you can also specific help, then Consumer Direct will refer request a 60+ free swimming lessons voucher via this telephone number. you back to Barnsley Councils Regulatory 28% of those who gave an opinion, were satisfied with the cultural services Services Fair Trading in their area, and 1 in 10 stated that they took part in some sort of cultural Officers, but Consumer activity at least once a week. Overall, net satisfaction with local parks and Direct should be your first open spaces was positive and this is reflected in the receipt of recent awards port of call. Consumer for the attractiveness of our open spaces, with 5 awards in 2005 and a information and advice will further 9 awards (ranging from bronze to gold) awarded to us in 2006, also be available in the arising from the Yorkshire in Bloom competition. A massive £657,000 has near future on the Councils also been spent in Darfield, Royston, Wombwell, Elsecar and Worsborough own website at Dale via the transforming your space project, which has now been completed www.barnsley.gov.uk. and has created new play areas and facilities in these areas of the borough. Barnsley is the Place to Be A satisfying 70% of respondents are happy with their local area as a place to live and 56% feel that their area is a place where people from different backgrounds can get on well together. 42% of you said that you were satisfied with the cleanliness of your area and 9% stated that you thought the cleanliness in your area had actually improved overall, although 32% of you thought it had deteriorated and more than half thought it had stayed the same. As reported in the Council Tax and Best Value Performance Plan Summary this year, we responded to public views and improved the cleanliness of our streets – 90% are now either at a high or acceptable standard. How Well Does The Council Involve You? We asked you about how involved in decision making you producing the free Barnsley Matters publication were, especially in matters affecting your local every 2 months to all households neighbourhood – only 4% reported that they were involved using the Barnsley Voice Citizens Panel already, but 35% stated they would like to become involved. holding monthly area forums in each of the 9 Of those who are currently, or would like to be involved, it area forums seems that the best way of involving you in decision making “Think Local” annual postal survey processes is via surveys/research (66%) or, by giving you the One Barnsley Community summits opportunity to give feedback on ideas, plans or actions (63%). public representation on various boards A further 48% of you said that you were interested but did monthly speak out sessions for young people not want to get involved, whilst 61% said that you did not Scrutiny Commission meetings feel you could influence decisions affecting your local area. The Council also consults the public by: Barnsley Council is committed to listening to and working listening and responding to complaints with residents and other stakeholders as this is vital for the using the Barnsley Council website to explain Council to make decisions, and design services that best about consultation, consult with the public, show meet the needs of the different communities it serves. There findings of current and previous consultation are lots of different ways the public can get involved and activity and by providing a ‘have your say on-line have their say that the Council supports. There is a specific form’ area on the Councils website that is committed solely to the having a comprehensive consultation strategy subject of consultation. This provides an insight into just using consultation in all activity some of the ways in which the Council engages with local offering translation services for consultation people to ensure information from the public and other events and publications stakeholders is taken into account through the Council’s Council services also consult and involve service decision making processes. Some of the ways in which the users and non-users on a regular basis Council engages the public and ensures that this is inclusive supporting a welcome to Barnsley website for all are by: new arrivals. Listening To Your Views Barnsley Council is committed to involving Mr Keith Jowett of Silkstone Common, local communities and listening to what they who received £50 worth of High Street have to say about services. As you’ll see from shopping vouchers awarded to him by this newsletter, Barnsley Voice is just one of The Mayor of Barnsley, Councillor Margaret the ways in which we do this. As you know, all Morgan pictured below. panel members who complete all the surveys distributed in a year are entered into a prize Should you wish to find out more about how draw. Details of the lucky panel member will the Council involves the public, please take be provided in the next newsletter. a look at our website www.barnsley.gov.uk, or telephone 775797 or email us at The lucky winner of one of our latest email@example.com. prize draws was Barnsley resident, Once again, thank you for responding to Survey 20. The Council looks forward to hearing your views and opinions in the next survey. Remember that your views help us to ensure that the services’ we provide are striving to meet your needs. If you need a copy of this document in Hindi, Urdu, Punjabi, Chinese, Polish, Albanian, Russian, Arabic, Bengali, Farsi or Braille or on audio tape, please contact us on 01226 775797.
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