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					Leveraging Effective Collaboration
       in Communities &
    Open Distributed Teams
                           by
          Peter P. Yim <peter.yim@cim3.com>
            Mar. 24, 2004 – Washington D.C.
                        ( v 1.32 )


         FOSE 2004 – eGov AIC/CIO Council
   3rd Emerging Technology Components Conference
          Washington DC Convention Center


                                                   1
                           Introducing CIM
    • CIM Engineering, Inc. - San Mateo, CA
    • Incorporated in California – Jan. 1989
    • CIM: Computer Integrated Manufacturing (with our
      origin in manufacturing and manufacturing systems)
    • CIM3:
           originally, “Computer Integrated-Man-Machine Manufacturing”
           now, “Collaboration In huMan-Machine-Methodology”
           Effectively, we are about optimizing systems of: People, Tools and Process




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                             What Does CIM3 Do?
    • Mission: to enable more effective distributed
         collaboration and virtual enterprise through
         bootstrapping collective intelligence over the Internet
    • Doing business as:
           “cim3.com”, “cim3.net” and “cim3.org”
           cim3.com – the business arm of the company
           cim3.net – the collaborative work environments where client
            Communities of Practice and distributed team workspaces are hosted
           cim3.org – the research arm, and holder of the company’s open
            technology, content and other intellectual properties
    • Products/Services: providing an ASP based Collaborative Work
      Environment (“CWE”) infrastructure that enables distributed project
      teams, virtual enterprise partners and communities of practice to work
      effectively over the Internet.

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                                       Our Focus:
         Communities & Distributed Teams

           • People as an integral part of the system
           • The Community Spectrum [Kaplan/iCohere]
                     Affinity Networks
                     Learning Communities
                     Communities of Practice (CoP’s)
                     Project Teams
           • We optimize our infrastructure, tools and process
             for CoP’s and Distributed Project Teams

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         Our Hosting Facility




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                             CIM3's Approach
• Augmentation - human-machine interaction - collaboration - communities
• Openness - we use open-source software & comply with open standards as much
  as we can; we open-source our technology and content, and participate in open
  standards development
• Capitalizing on the Internet technology: taking it
    from the research and academic network
    to the current form as publishing media
    to Transactions and Web Services
    onto being its future as knowledge media in the Semantic Web
• Providing Enterprise performance, quality, robustness, security & fault tolerance
• Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, …
• System built upon a knowledge architecture optimized for distributed teamwork
• Emphasis on effectiveness and strategic value - not technology
• Supporting entire user spectrum: from the everyday users to the power users
• While we do open-source work, we believe in properly remunerating our
  contributors, and in helping create a viable economic model for open work
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                  The Case for the Augmentation Approach in CWE
• We work towards providing a work environment for both humans and
  machines, optimizing between objectives like
   • Supporting the expressiveness that humans need to convey their ideas, and
     the structure and rigor that machines need to properly interoperate - in
     essence, promoting both creativity and operational efficacy
   • The ease-of-use that everyday users need, and the versatility and
     extensibility that power users need to take their work to the next level
   • Securing the borders of the cwe to malicious intruders, while encouraging
     access, participation, sharing and the free flow of information and
     knowledge among members of the trusted communities
   • Catering to the quality requirements of information and transaction
     processing systems and the realities of human behavior that just aren’t *
                  o Fully describable, fully online, fully informative, fully accurate, or fully responsible
• Our intent is to foster shared understanding and learning
• We are trying to spur innovation, as well as organic or emergent behavior in
  the user communities and teams
                               * Ref: Winograd, Newman, Yim        “Including People in CIM Designs”

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      The Collaborative Work Environment Features
• archived email forum                                • voice conferencing
• Wiki : a read-and-write web                         • screen/application
• document repository/file                              sharing
  sharing workspace                                   • instant messaging
• Community of Practice                               • real-time chat session
  (CoP) portal                                        • Optimized for
• Fine-grain access and                                 distributed community
  linking (“purple numbers”)                            and teamwork
• Full-text search                                    • Platform neutral

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                    Some Current CIM3 Projects & Pilots
   • eGov - <sine>, <colab>, <gov-cwe>
   • Open standards development:
          [ontolog] Forum - an international forum on business ontologies
          NIST – semantic distance workshop on <interop>
          OASIS-UBL TC work/collaboration support
   • International Collaborative R&D:
          Millennium Project - State of the Future Index System Development
          AC/UNU-Millennium Project - hosting and collaboration support
          Digital Art Ontology - <dao>
   • Learning/Education:
          Aragon Robotics Team - <art>
          Western Region Robotics Forum - an adjunct to the FIRST Robotics
           Competition initiative

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                                                      http://sine.cim3.net




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                                                                   http://interop.cim3.net/




                     The CWE where NIST is engaging an international community of
                     multi-disciplinary experts in a discourse on “semantic distance”

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                      The “pilot” and the “sandbox” for eGov CWE’s   http://colab.cim3.net/




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                                                                  http://gov-cwe.cim3.net

                  For the community of Government CWE users and
                  administrators




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                        A walk-through of the
                     <ontolog> Community CWE
                               •   The Discussion Forum
                               •   The Wiki – a read+write website
                               •   The File Workspace/Repository
                               •   Best Practices
                                        Archived discussions
                                        Project HomePages
                                        Sharing documents and Resources
                                        Augmented Conference Calls
                                        Virtual Presentations & Workshops
                                        Knowledge sharing, re-use, access & exploration
                                        An open collaborative work environment

                        “ … on tackling 'wicked problems': it's about arriving at a shared commitment,
                        with a shared understanding, augmented by a shared display and a facilitator.”
                                     -- citing the work by the IBIS people (Horst Rittle/Jeff Conklin)

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                                                      CWE use cases – Archived Discussions
                                                         ref: http://ontolog.cim3.net/forum/ontolog-forum/




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                                            CWE use cases – wiki augmented meetings & calls
                                                      ref: http://ontolog.cim3.net/cgi-bin/wiki.pl?MeetingsCalls




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                                                      CWE use cases – shared document repository
                                                 ref: http://ontolog.cim3.net/cgi-bin/wiki.pl?Conference_Call_2004-01-08




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                                                      CWE use cases – collective intelligence
                                                       ref: http://art.cim3.net/cgi-bin/wiki.pl?ResourcesLinks




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                         An Organizational Form that
                         the CWE aims at Supporting




                     The Fishnet Organization
 Source: Institute for the Future: Johansen, R., Swigart, R. Upsizing the Individual in the Downsized Organization

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                                 References
 • Doug Engelbart's Bootstrap Vision and Mission
 • [ontolog-forum]: http://ontolog.cim3.net/wiki/
 • CWE Community: http://community.cim3.net
 • CIM3 ASP Product/Pricing: Collaborative Work
   Environment Hosting
 • More Information:
        CIM Engineering, Inc.
        Peter P. Yim (bio) (cv)


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