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					Company, Position & Person profile

East Thames Group
Children’s Centre Support Workers

February 2010

The Organisation
East Thames Group is the largest housing association operating in east London and
Essex. We manage more than 13,500 homes and are members of the G15, a group of
London's 15 largest housing associations. We are also one of the top 40 housing
associations in England.

The Group’s mission is 'to make a positive and lasting contribution to the
neighbourhoods in which we work'. We are committed to working with and serving local
communities, and developing sustainable, cohesive and happy neighbourhoods.

East Thames subsidiaries

A parent organisation with three main operational subsidiaries:

      East Homes - provides general needs and shared ownership affordable housing and,
       through East Place, homes for outright sale and market rent.
      East Living - provides care and supported housing services for people with a range of
      East Potential - provides foyer accommodation, training, employment and support
       services for young people, plus neighbourhood regeneration projects to improve
       quality of life.

The group values

      We will be customer focused
      We will be ambitious
      We will be professional
      We will be leaders

Great design

Last year East Thames developed nearly 750 homes for rent and low-cost home ownership
and are widely recognised for the quality and design of their homes. We are also heavily
involved in the major regeneration taking place in the run-up to 2012.

Serving the community

East Thames provide care, support and accommodation to more than 2,000 people with
particular needs - including people with mental health needs, older people, women seeking
refuge from domestic violence and young people who are homeless or in need of support.

The Group also work to improve opportunity and quality of life in the area - from employment
and training programmes, to arts projects, to greener living events.

Job Advert
Children’s Centre Support Workers

SALARY: £21,037 - £23,099
LOCATION: Epping District

Fixed term to March 2011

Working with the Children's Centre Manager as part of a team you will coordinate
and provide an effective support services to families within Epping, with an emphasis
on encouraging all parents to develop their personal, learning and childcare skills.

To succeed in the role you will have a working knowledge of the children centre
programme along with good planning, communication and ICT skills. With an
understanding of the every child matters outcomes and an awareness of the issues
facing disadvantaged communities you will be able to demonstrate a commitment to
working with all parents and children under five to help access services. You will be
able to undertake outreach working and home visiting.

The nature of this post will require some evening and weekend work. This post is
subject to a Criminal Records Bureau check.

We offer a range of progressive benefits that include flexible working options,
pension scheme and great leave.

Closing date: 5th March 2010
Interview/Assessment dates: 17th & 18th March 2010

To find out more about us, this role and our excellent benefits package, visit To apply, complete the online registration form at

We welcome applications from people with disabilities. We are an equal
opportunities employer.

Job Description & Person Specification

Post:                    Children’s Centre Support Worker

Salary Band:            F

Department/Location: East Potential
                            (Epping District Council Children’s Centre)

Responsible To:          Children’s Centre Community Manager

Responsible For:         N/A

Job Purpose

To co-ordinate and deliver an efficient information, network and support service to
families/guardians/carers with children particularly encouraging young parents to develop their
personal, learning and childcare skills

Key Accountabilities

1.      To co-ordinate the support and advice given to families by the Children’s Centre. To deliver
        information to families using the Centre (or via outreach services) and to maintain appropriate
        relationships with referral agencies, schools and community based organisations.
2.      To co-ordinate parents’ support services which are holistic and complement the Children’s
        Centre core offer including sign-posting to health services, childcare, learning and training and
        employment services.
3.      To co-ordinate and deliver a range of programmes aimed at assisting parents to address the
        issues raised in child care and development.
4.      To ensure that appropriate support, guidance and encouragement is provided to parents and
        deliver effective services with measurable, recorded outcomes.
5.      To keep comprehensive records and produce regular management information reports on
        programme performance, contributing to the achievement of Key Performance Indicators
6.      To develop a knowledge base of current and emerging best practice and to maintain a high
        quality service within the Children’s Centre.
7.      To undertake training to develop specialist skills as required by East Potential.
8.      To promote and foster collaborative working with other staff members.
9.      To identify specific needs such as financial, special needs, vulnerability or substance misuse
        and refer according to professional and statutory protocol or support/signpost to other support
        or professional help, co-ordinating responses with colleagues and reporting all incidents in line
        with East Potential and Epping District Council’s legal and organisational policies and

10.     To provide support to the Children’s Centre Community Manager to support childminders and
        carers and to map local services and identify gaps in provision.

                                 Performance Measures

Customer Experience   Continuously strive to increase the knowledge of our
                      customers. Ensure that our customers can influence our
                      services and that the children’s centre programme meets
                      local needs.

Value for Money       Continuously monitor, review and evaluate the children’s
                      centre programme to ensure that value for money is
                      delivered at all times.

Improving             Continuously review the appropriateness and effectiveness
Performance           of the children’s centre programmes on an on-going basis to
                      ensure continuous improvement.

                                          East Thames

                                   Technical Competencies

                              Children’s Centre Support Worker

Education &             GCSE English & Maths or equivalent
Qualifications          NVQ level 2 or equivalent in relevant field
Knowledge               Knowledge and understanding of the theory and practical skills
                         necessary in creating a good environment for the development of
                        Knowledge of the issues faced by disadvantaged communities
                        Knowledge of Health and Safety practices
                        Knowledge/awareness of the needs of the specific client group
                         and the practice issues relating to the specialist area
                        Knowledge of safeguarding practices and integrated working
                         practices with particular reference to vulnerable children

Experience              Experience of working with children and families and awareness
                         of their needs
                        Experience of working to tight deadlines
                        Experience of facilitating group work
                        Liaising with community services/agencies and working in

Skills & Abilities      Excellent interpersonal and communication skills
                        Excellent organisational skills
                        Highly developed oral and written communication skills
                        IT literate, MS Office applications, database systems
                        Able to show initiative
                        Ability to develop systems and processes to manage and deliver
                         required objectives

                                          East Thames

                                      Other Requirements

                              Children’s Centre Support Worker

Essential Car User      This role requires the post holder to be an Essential Car User,
                         hold a full UK driving licence and have access to a vehicle

CRB                     This role requires the post holder to have close contact with

Evenings and            This role does require the post holder to work occasional evenings
weekends                 and weekends.

                                        East Thames

                                 Behavioural Competencies

                              Children’s Centre Support Worker

                         Level                     Level Description
Customer Focus            3          The ability to identify, understand and give
                                      priority to satisfying the needs of East
                                      Thames Group customers, both internal and
Communicating &           2          The ability to persuade, influence and
Influencing                           convince others to do something, to go along
                                      with or support one’s goals and/or objectives
Team working &            3          The will and the ability to work co-operatively
Co-operation                          with others within and across functions
                                      towards a common objective
Implementing Diversity    3          The ability to recognise the fact that issues of
                                      diversity impact on the ways in which staff and
                                      managers interact and should dictate how
                                      services are delivered
Planning & Organising     2          The ability to develop clear and logical step-
                                      by-step plans for self and for others which set
                                      out what needs to happen, how, when and by
Achieving Results         2          The ability to produce the required outcomes
                                      irrespective of obstacles that may prevent
                                      normal completion. Results are accurate and
                                      tasks are completed within the required

Terms of Appointment
This is a fixed term appointment under normal East Thames Group terms.

You must be a UK citizen, a Commonwealth citizen or a national of the European Economic
Area (EEA), including nationals of the new member states.

Health and Safety
The appointment will be subject to satisfactory completion of checks on health, security and
other matters.

Conflicts of Interest
Applicants are asked to consider any potential conflicts of interest before applying to work for
East Thames Group.

This post will be based in Epping District. Relocation expenses will not be available.

Equal Opportunities
East Thames Group is an equal opportunities employer, committed to equal opportunities
policies. We welcome people from all backgrounds so that our workforce mirrors the
community we serve.

Candidates with a disability
We invite you to tell us about any disability you may have and about any assistance we can
give you at interview. If you are invited to interview and wish to discuss the assistance you
require we would be happy to talk about particular arrangements with you nearer the time.
By disability we mean a physical or mental impairment, which has a substantial and long
term adverse effect on your ability to carry out normal day-to-day activities, as defined by the
Disability Discrimination Act 1995.

Benefits Overview
On top of our fair approach to salaries we offer benefits that really count.

Annual Leave              25 days per annum, plus public and bank holidays. The
                          Group’s holiday year is 1 April to 31 March.

                          Staff are expected to use their annual leave (three days) to
                          cover the Christmas shutdown period.

Pension Provision         East Thames Group Personal Pension Plan provided by
                          Friends Provident.

                          East Thames contributions to your personal account are set
                          at 1.5 times your own contribution as deducted from net

                          Maximum employer contribution is 12%.

Death in Service (or      A lump sum payment of 3 times salary (currently insured
                          with Canada Life).
Life Assurance)

Other benefits            Interest free Season Ticket and Bicycle Loan

                          24 hour confidential Counselling and Legal Advice service,
                          First Assist.

                          Learning and Development Programmes

                          Funded professional qualification scheme

                          Additional qualification payments where appropriate

                          Flexible working opportunities

                          Childcare vouchers

                          Annual eyecare vouchers

                          Parental and maternity leave

                          Discounted meals at the in-house Feast café and restaurant

                          Fresh Fruit


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