EXHIBIT B Scope of Services Robert B. Atwood Building Security Services The intent of this RFP is for the responder to provide a program of security service for the Robert B. Atwood Building and the following is the minimum standards that will be adhered to. 1. General a. The Contract Administrator/Officer of these specifications is the Building/Facility Management or his/her designee. b. To facilitate contract administration and inspection by representatives of the Contract Administrator, the Contractor shall provide the following: i. The Contractor shall supply the names of at least two (2) representatives able to represent the contractor in every aspect pertaining to the work required by these specifications within twenty- four hours of any resulting contract. ii. The representatives, their location, and their availability must be satisfactory to the Contract Administrator. iii. The Contractor shall maintain phone service twenty-four hours a day for the purpose of receiving call-out notices. The appropriate phone numbers shall be supplied to the Contract Administrator within twenty-four hours of award of any resulting contract. 2. Performance Inspections a. Authorized PTP Inc representatives will periodically conduct on-the-job inspections to determine the overall quality of contract performance, the job knowledge of individual guards, and effectiveness of training, and to observe and determine the conduct and appearance of guard personnel. 3. Contractor Duties a. The Contractor shall furnish all supervision, labor, tools, equipment, materials, supplies, and transportation to satisfactorily perform the security and patrol services in the manner and at the frequencies set forth in the contract specifications, and in established post orders. b. Contractor will provide, operate, and maintain a protection force to perform all necessary guard functions and such other related functions as specified herein. Such service expressly includes the provision of management and administrative services sufficient to operate a comprehensive security program. Management and administration means that the Contractor will provide a complete supervisory framework; i.e. "chain of command," for the routine reporting of and response to any and all security-related matters as specified in the contract and established Post Orders. c. The Contractor's authorized representatives, the primary being the Lead Security Officer, shall act as liaison to the Contract Administrator and shall at all times attempt to minimize the incidents requiring PTP staff approval of assistance. d. Post Orders will (to the maximum extent possible) be defined in writing as a part of a "Post Order" to be published by the building/facility management and provided to the Contractor. 6-20-07 Page 1 of 6 PTP Management, Inc. 4. Electronic Security Systems a. The Contractor shall provide trained, qualified personnel as outlined elsewhere herein, to man the Card Access, CCTV and Fire Panel Systems installed at the Robert Atwood Building Security Desk. 5. Minimum Qualifications for Security Personnel assigned to the Building a. Each Security Officer ….: i. Shall be U.S. citizens or have a valid resident alien status. ii. Be fully literate in the English language (i.e., be able to read, write, speak understand and be understood) Oral command of the English language must be sufficient to permit full communication, particularly in times of stress. iii. Capability to move quickly, if necessary. iv. Present a neat appearance. v. Able to maintain long periods of staying on their feet for the majority of the shift. vi. Have good verbal communication skills. vii. Able to perform frequent and regular patrol of specific buildings and parking areas. viii. Able to follow the procedures set forth in the approved security guard procedures. ix. Able to handle stressful situations and deal with verbal and physical confrontations. x. Have a valid drivers license. xi. One-year experience in a responsible security position. xii. High school diploma or equivalent. xiii. Successfully completed contractor training in the following: technique and patrol, first aid including CPR public relations, safety, proper use of telephones and radio, proper use of written report forms, sight hours on site training by supervisor of the Contractor verified and documented by the Contractor. xiv. Shall not be considered for this contract if they currently or in the past been involved in: (a) any felony or sex conviction, (b) military conduct resulting in dishonorable or undesirable discharge, (c) any pattern of irresponsible behavior; including but not limited to unreasonable driving, or a problem employment record. xv. The Security Officers must successfully pass a medical examination, conducted at the Contractor’s expense, prior to any duty assignment. The minimum requirements are as follows: 1. Freedom from any communicable disease. 2. Binocular vision, which is correctable to 20/20 vision. 3. Ability to distinguish shades of colors. 4. Ability to hear ordinary conversation at a distance of 20 feet, without the use of artificial hearing devices. 5. Freedom from drug use, except prescribed medication as evidenced by urinalysis test. 6. Freedom from disease or condition that results in indistinct speech. 7. Free from any physical or emotional disorder, or any hindrance that may inhibit or preclude meeting the professional standards required by the contract. 6-20-07 Page 2 of 6 PTP Management, Inc. 8. Blood pressure and other vital signs must be within normal limits. xvi. In addition officers experience shall include direct working experience with the following equipment and applications or similar equipment and applications used for Security, Fire and HVAC monitoring purposes: 1. Card Access Operator Interface Software 2. IBM Compatible Personal Computers 3. Microsoft Windows Applications 6. Standards of Conduct a. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to his employees as may be necessary. b. The Security Officer is expected to be in frequent contact with his employees and customers. c. A Security Officer is expected to be effective in establishing and maintaining good relationship between the security organization, individuals in the Municipality, and customers. d. An improper attitude on the part of the Security Officer can seriously damage the cooperative relationship that must exist between the security organization, employees, and customers. e. A Security Officer is to be well trained in being courteous, acting with restraint, and using judgment and common sense. Security Officers will fill out all required reports and forms for each shift in a legible and concise manner. f. Security Officers will be familiar with and able effectively assist in implementing emergency procedures for bomb threats, fires, medical emergencies, power outages and other emergency situations. g. Security Officers will inform building management of any hazardous conditions. h. Security Officers will present a neat, clean and professional appearance and be dressed in the prescribed uniform at all times while on duty in the building; with the exception of the relief Security Officers who may wear standard Security Officer Uniforms. i. Security Officers will use proper radio procedure when operating their FM radios within the building. j. Security Officers will perform any reasonable duty which building management may designate from time to time. 7. Personnel: The following outlines the various levels of supervisory personnel and their involvement in the work as specified: a. Supervisor: i. Establish a level of service that meets or exceeds the standards set by Building Management. ii. Regularly schedule communication with Building Management personnel in order to anticipate and eliminate problems. iii. Regularly schedule review of the daily log for the Robert B. Atwood Building. iv. Regularly communicate with Building Management with regard to systems, equipment, personnel and overall quality of program. 6-20-07 Page 3 of 6 PTP Management, Inc. v. Check monthly invoice for accuracy. vi. Supervise hiring and training of all new and replacement personnel. vii. Advise Building Management on security and emergency procedures and policies. b. On-Site Supervisor: i. Oversee and direct the operation of the building security staff. ii. Develop annual objectives, programs and projects that will improve efficiency and effectiveness of the security staff. iii. Be responsible for the performance of on-site personnel. iv. Be responsible for all reports, summaries and correspondence required by Building Management. v. Be responsible for a program promoting and maintaining good relationships with Building Management, tenants and visitors. vi. Establish proper equipment usage procedures. vii. Be responsible to the supervisor for evaluation of performance of personnel. viii. Communicate on a daily basis with Building Management to insure mutual currency on building status, needs and problems. ix. Provide Building Management with copy of weekly work schedule. 8. General Description of the Work: The successful offeror will provide uniformed, unarmed Security Officer Services in accordance with 13 AAC 60, this RFP, and Post Orders and any other documents developed as a result of this RFP. This RFP does not address all the requirements pertaining to application and certification of Security Officers. Offerors are strongly encouraged to review 13 AAC 60 for specific requirements and qualifications of Security Officer Agencies and Security Officer. State of Alaska regulations are available on the Internet at: a. Contractor to provide the following: i. Personnel: 1. All employees hired and trained on the basis of a thorough and demonstrable knowledge and understanding of the work they are to perform. Each employee has an itemized list of daily duties and general guidelines as to attitude and priorities. 2. Names, addresses, phone numbers and photographs of all employees will be submitted to Building Management, prior to entrance in the building. Building Management reserves the right, at any time, to reject an employee submitted by the Contractor. 3. All employees will be aware of and agree to the building policy of no alcoholic beverages, drugs or illegal substances permitted on the premises. Additionally, it is agreed that any employee showing signs of having used any of the above substances will be removed immediately from the building and will not return to work there. 4. Building Management has the right to request transfer from the premises any employee it feels to be incompetent, careless, insubordinate or otherwise objectionable and contrary to the best interest of the building and its owners. 5. No guns or other force type weapons will be permitted on the premises. ii. Insurance and Indemnity 6-20-07 Page 4 of 6 PTP Management, Inc. 1. Contractor to provide insurance and indemnity coverage’s as outlined in the Contract Provisions. iii. Uniforms 1. Contractor shall supply, insure and maintain in clean and serviceable condition the following pieces of uniform clothing for each guard: gray blazer, black slacks, white shirt, black tie. Guards will wear black shoes and black socks, shoes to be other than athletic-type shoes. 9. Specific Description of the Work - Security Officers performing under this contract represent the State of Alaska and must conduct themselves in a courteous and professional manner. On duty Security Officers must always maintain an imposing presence to the public. Proper utilization of the Robert B. Atwood Bldg’s various Security Systems requires well trained, skilled individuals. In addition to the Security Officer requirements of 13 AAC 60, specific requirements of Security Officers performing under this contract include: a. Security Officer hours: i. Sunday-Saturday (24 hours daily) 1. One (1) guard per following shifts: a. 0000 to 0800 (midnight to 8:00 a.m.) b. 0800 to 1600 (8:00 a.m. to 4:00 p.m.) c. 1600 to 2400 (4:00 p.m. to midnight) ii. Relief Schedule: 1. 1- 30 to 45 min – 7 nights a week 7-9:30 p.m. for onsite guard check 20th fl, perimeter and garage. 2. 1- 60 to 90 min – 7 nights a week 2-3:30 a.m. for onsite guard to do complete walk of premises. 3. 1- 60 to 90 min – 10:20 a.m.-1p.m. Weekends and Holidays. Of onsite guard to do complete walk of premises. b. Security Officers are prohibited from performing duties under this contract for more than twelve (12) consecutive hours in a 24-hour period without a non- duty break of a minimum of eight hours. c. Security Officers will be stationed in the first floor lobby, at a guard desk to be provided by Building Management. Security Officers shall maintain security through sign-in procedures and other procedures as established by Building Management. When relief Security Officer is present, Security Officer shall make thorough check of the entire building as established by procedures set by Building Management. d. Whenever possible public relations, rather than law enforcement techniques, will be used. e. Security Officers shall be familiar with and responsible for unlock and lock up of the property, lighting schedules, access procedures and any other operating procedures which Building Management may designate. f. Security Officers shall be completely familiar with and able to operate and respond to all alarm systems in the building. The main office or dispatch vender of the Contractor shall monitor the building alarm panel and elevator emergency phones through their dispatch center. g. Security Officers will work in cooperation with janitorial staff to assure a clean and safe condition in the building. h. Security Officers will fill out all required reports and forms for each shift in a legible and concise manner. 6-20-07 Page 5 of 6 PTP Management, Inc. 10. Key Control Contractor shall be responsible for securing all building keys issued to the Contractor. Contractor shall be responsible to maintain, issue, and control keys issued to authorized vendors on a daily basis. Vendors include: general construction contractors, janitorial contractors, etc. 11. Automated Lighting System The Robert B. Atwood Building is equipped with an automated lighting system controlled through the phone system. Contractor shall be responsible for education and training its staff on the operating procedures and provide support, as required, to occupants. 12. Automated Card Access The Robert B. Atwood Building is equipped with an automated card access system controlled through the computer system. Contractor shall be responsible for education and training its staff on the operating procedures and provide support, as required, to occupants. 13. Record Keeping The on duty Security Officers shall maintain a duty log for each shift noting all activities that occurred during the shift, when each facility was inspected during the shift, and confirmation that the Security Officer completed the required tasks outlined in the Post Orders and/or as assigned by the Contracting Officer for that shift. The Contractor and the Contracting Officer will work together to establish a format for the duty log. The duty logs for each shift shall be submitted at the end of each shift to the Contracting Officer. The Contractor must maintain copies of the duty logs for the term of the contract. In addition to noting any hazardous conditions or physical damage to buildings and parking areas in the duty log, Security Officers shall report in writing any such damage to the Contracting Officer or the Contracting Officer designee. Such conditions include, but are not limited to, nonfunctioning lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, graffiti, vandalism, etc. 6-20-07 Page 6 of 6 PTP Management, Inc.