Business Process Outsourcing in Action Business process is the skeleton of a certain business activity. It inv olves the description of different tasks and possible outcomes that are associated with a specific business activity. It is essential in craft ing the business goals of a certain corporate organization, which is cl early defined in the organization’s business strategy. Business process is classified into three categories, which are as foll ows: • The management processes, which is followed to run the operation of the business and comply with all existing yet relevant requireme nts. • The operational processes, which is followed in delivering the bus iness value to clients, and is considered as an integral part of a cor porate organization’s core business. • The supporting processes, which is followed to support the corebased processes. It includes accounting, information technology (IT) support, and recruitment processes. Being the skeleton of your organization’s business activity, you mus t give utmost importance to your business process as a whole. This i s extremely important since the success or failure in achieving the goals of your business will largely depend on the process that you h ave followed, together with your business strategies and plans. Thus , without an effective business process, your business is as good as dead when the time comes. Realizing the importance of a business process in achieving their bus iness objectives, there are companies that prefer to outsource some o r all of their business process (most specifically the non-core proce sses) to third-party organizations. The main motive in outsourcing a business process is to allow the business to invest most of their tim e, financial, and human resources into core activities and focus on b uilding effective strategies, which will fuel the growth of the company. Since the global marketplace is fast-changing and highly-competitiv e, your business must concentrate on improving the productivity and at the same time trim down unnecessary costs. Non-core business pr ocesses are being outsourced since the tasks involved in these proc esses consumes time, essential resources, and energy. Thus, outsour cing these non-core business processes will help you achieve a cost -efficient system. Non-core business processes that can be outsourced range from produ ction to customer service to support functions (such as software de velopment). Most companies that are outsourcing their business proc ess are from Western countries and they are delegating the work to
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outsourcing firms located offshore, especially countries located on the Eastern hemisphere, such as China, Philippines, India, and Mal aysia. While more and more companies are becoming comfortable with outsourc ing their business processes, outsourcing most of their learning and development functions is still a new approach to many learning prof essionals. Moving the training and learning model that is completely in-house to one that will be handled by other individuals outside t he business is a big leap. However, as mentioned earlier, it is impo rtant that these processes receive equal importance and consideratio n for the benefit of your business as a whole. Thus, despite of busi ness process outsourcing as a new approach, many training and learni ng professionals are starting to get the grip of the new system and subsequently will follow the outsourcing trend. Business process, especially the non-core one, needs to be given equ al importance and attention to achieve an efficient business operati on. Outsourcing these business processes will not be a waste of time and financial resources, but rather a strategy to be followed. Surv iving in this highly-competitive global marketplace is not as easy a s you think. You need an option that will work to your advantage — a nd that is outsourcing.
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