El Cajon, California (800) 988-6221 Fax (800) 961 2219 www.globalcheck.com GLOBAL CHECK Frequently Asked Questions GLOBAL CHECK Q: What accounts can be used? A: Any valid U.S. personal account or any business check showing a dba on the check. Invalid accounts are corporate accounts, government accounts, credit card checks, and temporary account checks. GLOBAL CHECK Q: How long before the deposit? A: In most cases the funds transfer occurs the following business morning for the prior days sales. GLOBAL CHECK Q: What if a check is declined? A: The check can be declined for several different reasons. Usually it is due to a person having a bad history. The merchant can still accept the check but if it bounces we will not guarantee payment of it. We will attempt to collect it if they send it in. GLOBAL CHECK Q: What happens if a check bounces? A: We contact the merchant and ask them to fax the receipt and the check if they have it. If guranteed and received within 3 days and the return rate is less than 6%there will not be a chargeback . The 3 day rule applies once a merchant has been cleanly processing for one entire month. GLOBAL CHECK Q: What happens if a check bounces? (Part 2) If after 3 days the item will be charged back. If the item is Guaranteed it will be paid as long it is sent in within 10 days. The one exception is if they are using a imager. In those cases we usually will not contact the merchant at all since we will already have what we need. Generally if a merchant is well organized and can spend the time to locate receipts a regular check reader is fine. If in doubt the imager is the way to go. GLOBAL CHECK Q: Statements, where & when? A: The merchant and sales office can view statements on line in real time at www.globalcheck.com. GLOBAL CHECK Q: What Terminal can be used? A: Any Nurit terminal can be used. The wireless terminals will only work if connected to a phone line. All Verifones can be used. The Hypercom can be used but the file must be built by the credit card provider. Talento terminals can be used. The merchant has the option of calling in for voice authorizations or using our internet based authorization tool. There is no extra charge for voice. GLOBAL CHECK Q: What Check Reader can be used? A: For guarantee & verification service a check reader is not needed. For Nurit terminals the following can be used. Magtek Mini Micr, Magtek imager, Ingenico 431, 2500 (need special download pkg.), Ingenico 2600 Imager, RDM imager, and Welch Allen. Do not use a Verifone check reader, it won't work. For Verifone terminals, use the Magtek mini micr or Verifone Cr600 except with Omni 3750. For the 3750 use only a Magtek product. GLOBAL CHECK Q: What if a customer stops payment? A: If a customer received what they paid for the check will be covered, if they did not receive what they paid for the check will not be covered. GLOBAL CHECK E-Checks Q: What is it? A: This is a method where a merchant can accept a check and have it deposited without the customer physically being there. The e-checks can be set up as one time sale or as a recurring debit to a customer's account, this is Not an ACH. Q: How does it work? A: The merchant will use our on-line tool to enter customer account information. We in turn convert it to a bank draft and send it to their bank. GLOBAL CHECK E-Checks (Part 2) Q: Can This draft can bounce? A: Yes, the draft can bounce. Banks treat this draft the same as a normal check! Q: Are E-Checks Guaranteed? A: Since the customer is not present at the time of sale it is treated like a credit card sale without a signature. There is currently NO Guarantee for this transaction and the business is 100% at risk and no recourse if the transaction is charged back.