The Supporting People Appeals Policy & Process Introduction Sefton Metropolitan Borough Council (M.B.C) acts as the Administering Authority for Sefton’s Supporting People Programme. As the Administering Authority Sefton M.B.C is required to review and commission Housing Related Support services within the borough, together with the administration of all of Supporting People payments. The purpose of this procedure is to afford Supporting People Providers/Leaseholders an opportunity to challenge outcomes of payments, service reviews and accreditation decisions made by the Supporting People Team. Any dissatisfaction in the way a Provider/Leaseholder is dealt with in relation to payments, service review or accreditation, should be dealt with separately, using Sefton M.B.C’s Complaints Procedure. Which can be accessed at http://www.sefton.gov.uk/page&3639 Grounds for Appeal An appeal may be brought if it is based upon one or more of the following grounds: The Administering Authority has failed to consider all the relevant facts, which has affected the outcome of a Supporting People payment, an accreditation decision or service review/ contract negotiation outcome. The Administering Authority has failed to adhere to published policies in relation to accreditation, Leaseholders and service reviews, which has affected the payment of Supporting People funding, accreditation or service review outcome. The Administering Authority has not taken into account the wider strategic considerations for the Service, which has affected the service review outcome. The Administering Authority has not adhered to: The Supporting People Grant Directions The Supporting People Local Charging Policy. Appeals Procedure The appeal process has two stages: Stage 1. 1. If a provider/Leaseholder disagrees with a decision made in respect of a Supporting People payment, outcome of a service review, accreditation or contract negotiation they have the right to appeal against the overall decision or any substantive part that led to that decision. 2. The provider must submit in writing the reasons for their appeal along with any documentary evidence to the Supporting People Manager, within 14 days of the date of the decision. The address: Mrs Lesley McCann (Supporting People Manager) 8th Floor Merton House Stanley Road Bootle Merseyside L20 3UT 3. The Appellant will receive written acknowledgement of their request for an appeal within 3 working days of receipt by the Supporting People Team. 4. The Supporting People Manager will review the decision and has the authority to uphold, amend or overturn the decision. The outcome of the review will be notified to the Appellant within one month from the date of receiving the written submission. 5. If the Appellant disagrees with the outcome of Stage 1 of the Appeals Procedure, the appeal will move to Stage 2 of the process. They have the right to appeal against the overall decision or any substantive part that led to that decision made by the Supporting People Manager. Stage 2. 1. The Appellant must submit in writing the reasons for their appeal along with any documentary evidence in support of their appeal to the Appeals Panel within 14 days of the Stage 1 decision made. The address: Mrs Lesley McCann (Supporting People Manager) 8th Floor Merton House Stanley Road Bootle Merseyside L20 3UT 2. The Appeals Panel will comprise of members of the Supporting People Commissioning Body and where possible an independent provider/Carer. 3. The Appellant will receive written acknowledgement of their request for an appeal with 3 days of receipt by the Supporting People team. 4. The Appellants written submission will be taken to the Appeals Panel. 5. As part of the Appeals procedure the Appellant will be invited to attend to support their appeal before the Appeals Panel. 6. The Appeals Panel will review the decision of the Supporting People Manager. 7. The Appeals Panel has the power to uphold, amend or overturn the decision of the Supporting People Manager. 8. The Appeals Panel’s decision will be forwarded in writing to the Appellant within one month of the date of the Appeals Panel. If in exceptional circumstances, the second stage is likely to exceed one month the provider will be notified of the reasons for the delay. 9. If the Appellant is still dissatisfied at the end of this process, they may request that the Accountable Officer present the case to the Chief Executive of Sefton M.B.C. 10. The Chief Executive has the power to uphold, amend or overturn the decision of the Appeals Panel. The address: Mrs M Milne (Supporting People Accountable Officer) 8th Floor Merton House Stanley Road Bootle Merseyside L20 3UT 11. The Chief Executive’s decision is final.
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