The Supporting People Appeals Process by sdfsb346f

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									        The Supporting People Appeals Policy & Process

Introduction

Sefton Metropolitan Borough Council (M.B.C) acts as the Administering Authority for
Sefton’s Supporting People Programme. As the Administering Authority Sefton M.B.C is
required to review and commission Housing Related Support services within the
borough, together with the administration of all of Supporting People payments. The
purpose of this procedure is to afford Supporting People Providers/Leaseholders an
opportunity to challenge outcomes of payments, service reviews and accreditation
decisions made by the Supporting People Team.

Any dissatisfaction in the way a Provider/Leaseholder is dealt with in relation to
payments, service review or accreditation, should be dealt with separately, using Sefton
M.B.C’s Complaints Procedure.

Which can be accessed at http://www.sefton.gov.uk/page&3639

Grounds for Appeal

An appeal may be brought if it is based upon one or more of the following grounds:

      The Administering Authority has failed to consider all the relevant facts, which
       has affected the outcome of a Supporting People payment, an accreditation
       decision or service review/ contract negotiation outcome.

      The Administering Authority has failed to adhere to published policies in relation
       to accreditation, Leaseholders and service reviews, which has affected the
       payment of Supporting People funding, accreditation or service review outcome.

      The Administering Authority has not taken into account the wider strategic
       considerations for the Service, which has affected the service review outcome.

      The Administering Authority has not adhered to:

           The Supporting People Grant Directions

           The Supporting People Local Charging Policy.
Appeals Procedure

The appeal process has two stages:

Stage 1.

1. If a provider/Leaseholder disagrees with a decision made in respect of a Supporting
People payment, outcome of a service review, accreditation or contract negotiation they
have the right to appeal against the overall decision or any substantive part that led to
that decision.

2. The provider must submit in writing the reasons for their appeal along with any
documentary evidence to the Supporting People Manager, within 14 days of the date of
the decision.

The address: Mrs Lesley McCann (Supporting People Manager)
             8th Floor
             Merton House
             Stanley Road
             Bootle
             Merseyside
             L20 3UT

3. The Appellant will receive written acknowledgement of their request for an appeal
within 3 working days of receipt by the Supporting People Team.

4. The Supporting People Manager will review the decision and has the authority to
uphold, amend or overturn the decision. The outcome of the review will be notified to
the Appellant within one month from the date of receiving the written submission.

5. If the Appellant disagrees with the outcome of Stage 1 of the Appeals Procedure, the
appeal will move to Stage 2 of the process. They have the right to appeal against the
overall decision or any substantive part that led to that decision made by the
Supporting People Manager.
Stage 2.

1. The Appellant must submit in writing the reasons for their appeal along with any
documentary evidence in support of their appeal to the Appeals Panel within 14 days of
the Stage 1 decision made.

The address: Mrs Lesley McCann (Supporting People Manager)
             8th Floor Merton House
             Stanley Road
             Bootle
             Merseyside
             L20 3UT

2. The Appeals Panel will comprise of members of the Supporting People
Commissioning Body and where possible an independent provider/Carer.

3. The Appellant will receive written acknowledgement of their request for an appeal
with 3 days of receipt by the Supporting People team.

4. The Appellants written submission will be taken to the Appeals Panel.

5. As part of the Appeals procedure the Appellant will be invited to attend to support
their appeal before the Appeals Panel.

6. The Appeals Panel will review the decision of the Supporting People Manager.

7. The Appeals Panel has the power to uphold, amend or overturn the decision of the
Supporting People Manager.

8. The Appeals Panel’s decision will be forwarded in writing to the Appellant within one
month of the date of the Appeals Panel. If in exceptional circumstances, the second
stage is likely to exceed one month the provider will be notified of the reasons for the
delay.

9. If the Appellant is still dissatisfied at the end of this process, they may request that
the Accountable Officer present the case to the Chief Executive of Sefton M.B.C.

10. The Chief Executive has the power to uphold, amend or overturn the decision of the
Appeals Panel.

The address: Mrs M Milne (Supporting People Accountable Officer)
             8th Floor Merton House
             Stanley Road
             Bootle
             Merseyside
             L20 3UT

11. The Chief Executive’s decision is final.

								
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