Employee Handbook Convenience Store

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Employee Handbook Convenience Store Powered By Docstoc
					Speedy's Convenience
Employee Handbook




      Revised August 30, 2003




                1
Employee dress code ...................................................................................................................................... 4
  Clothing ...................................................................................................................................................... 4
  Piercing....................................................................................................................................................... 4
  Hair............................................................................................................................................................. 4
  Hygiene ...................................................................................................................................................... 4
Company employee rules ............................................................................................................................... 4
  Carding practices for Alcohol and Tobacco sales ...................................................................................... 4
  Attendance and calling in sick.................................................................................................................... 4
  Arriving on time to work............................................................................................................................ 4
  Friends and phone calls .............................................................................................................................. 4
  Playing games and Internet access ............................................................................................................. 5
  Purchasing of items in store........................................................................................................................ 5
  No playing lottery at the store you work at or while on duty. .................................................................... 5
  Voids and refunds....................................................................................................................................... 5
  A receipt must be offered to every customer.............................................................................................. 5
  No backpacks, belt pouches, fanny packs or purses around the register area. Please keep them in your
  car. .............................................................................................................................................................. 5
  Managers must count cigarette packs and cartons for a daily audit every scheduled shift......................... 5
  The trash from the inside must only be dumped during the day shift......................................................... 5
  Grades......................................................................................................................................................... 5
  Three written warnings in one month......................................................................................................... 5
Payroll and rate of pay.................................................................................................................................... 5
  Starting rate ................................................................................................................................................ 5
  Pay schedule ............................................................................................................................................... 6
  Raises ......................................................................................................................................................... 6
  Overtime and holiday pay........................................................................................................................... 6
  Full time employment................................................................................................................................. 6
  Quitting....................................................................................................................................................... 6
Vacations and benefits.................................................................................................................................... 6
  Vacations .................................................................................................................................................... 6
  Health insurance ......................................................................................................................................... 6
  I R A’s ........................................................................................................................................................ 6
Employee shift responsibilities....................................................................................................................... 6
  Completing the job ..................................................................................................................................... 6
  Stocking coolers ......................................................................................................................................... 7
  Stocking and fronting shelves..................................................................................................................... 7
  Stocking the vending area .......................................................................................................................... 7
  Cleaning floors ........................................................................................................................................... 7
  Cleaning of parking lot............................................................................................................................... 7
  Responsible for shift paper work................................................................................................................ 7
  Money drops............................................................................................................................................... 7
  All shifts must sign their shift report. ......................................................................................................... 7
Shift reports .................................................................................................................................................... 7
  Lottery numbers ......................................................................................................................................... 7
  Checks ........................................................................................................................................................ 7
  Register indicates that there are outstanding checks................................................................................... 8
  Credit cards................................................................................................................................................. 8
  Figuring over/short ..................................................................................................................................... 8
  Marking off duties completed on shift report ............................................................................................. 8
End of day reports .......................................................................................................................................... 8
  Gas totalizer readings ................................................................................................................................. 8
  Gas inventories report................................................................................................................................. 8
  Lottery readings and inventory................................................................................................................... 8
  Money orders report ................................................................................................................................... 9
  Conservation reports................................................................................................................................... 9
  Food stamps reports.................................................................................................................................... 9



                                                                                  2
  Temperature readings of refrigeration units ............................................................................................... 9
Manager’s duties ............................................................................................................................................ 9
  Responsible for covering all shifts ............................................................................................................. 9
  Responsible for the appearance of store ..................................................................................................... 9
  Responsible for inventories ........................................................................................................................ 9
  Responsible for ordering ............................................................................................................................ 9
  Responsible for paperwork....................................................................................................................... 10
  Assigning duties to employees ................................................................................................................. 10
  Suggesting employee advancement.......................................................................................................... 10
  Scheduling ................................................................................................................................................ 10
  Managers must review video a minimum of 30 minutes a day they are scheduled to work..................... 10
  Managers must do a cash audit on each employee at least once a pay period. ......................................... 10
Steps in getting reports ................................................................................................................................. 10
Computer problems ...................................................................................................................................... 11
  Freezing up of screen................................................................................................................................ 11
  Cash drawer not opening .......................................................................................................................... 11
  Gas pumps not working............................................................................................................................ 11
  Scanner not working................................................................................................................................. 11
  Restarting the computer............................................................................................................................ 11
  Error message shift not found................................................................................................................... 11
  Power outages........................................................................................................................................... 11
Customer and vendor problems .................................................................................................................... 11
  Customer wants a refund .......................................................................................................................... 11
  Vendor wants a paid out ........................................................................................................................... 11
  Customer put wrong product in fuel tank ................................................................................................. 11
  Customer feels they have been cheated or short changed......................................................................... 11
  Customer unhappy about refusal of taking of checks............................................................................... 12
  Customer unhappy about refusal of a sale................................................................................................ 12
  Customer is creating a problem and will not leave................................................................................... 12
Check policies and verification .................................................................................................................... 12
  Proper Ids ................................................................................................................................................. 12
  Writing of checks for cash or giving back cash........................................................................................ 12
  Refusing a check....................................................................................................................................... 12
  Collecting for a returned check ................................................................................................................ 12
Gas drive offs and shoplifting ...................................................................................................................... 12
  Catching offenders.................................................................................................................................... 12
  Reporting to police and Company ............................................................................................................ 13
Solving problems with fellow employees and managers.............................................................................. 13
  Fellow employee not doing their job ........................................................................................................ 13
  Fellow employee not coming to work on time ......................................................................................... 13
  Fellow employee coming to work under the influence............................................................................. 13
  Fellow employee belittling or threatening behavior ................................................................................. 13
  Fellow employee stealing ......................................................................................................................... 13
  A dispute with a manager ......................................................................................................................... 13
  Scheduling dispute with manager............................................................................................................. 13
Hiring policies .............................................................................................................................................. 14
  Checking references ................................................................................................................................. 14
  Check Case.net or other websites ............................................................................................................. 14
  Checking to see all parts of the application completed............................................................................. 14
  Get a copy of police report ....................................................................................................................... 14
  All applicants must have an interview with someone in the office .......................................................... 14
  Get a copy of the driver’s license. ............................................................................................................ 14
  If they are hired ........................................................................................................................................ 14




                                                                               3
Employee dress code

Clothing
Must wear clean clothes that fit properly, without holes, without offensive symbols or sayings.


Piercing
Two earrings per ear maximum. No facial piercing at work.


Hair
Hair must be kept clean and not distracting.


Hygiene
Must practice good hygiene: Bathe regularly, clean hair, clean clothes.


Company employee rules

Carding practices for Alcohol and Tobacco sales
Ask for an I.D. EVERY Customer that could be under the age of 25. A valid I.D. is considered: 1) State
issued driver’s license from Missouri or a surrounding state. 2) Uniformed service I.D. card. 3) Valid
passport. In the state of Missouri, the person purchasing tobacco or tobacco products must be at lease 18
years old. If purchasing alcohol, the person must be at least 21 years old. The register will display the
minimum date for a legal purchase. The date on the I.D. must be on or before that date displayed in order to
make the sale. Speedy's Convenience is very concerned about underage sales to minors. If a sale is made to
a minor without following company policies on carding will result in termination and possibly prosecution.

Attendance and calling in sick
If you can’t make it to work, you must get your own replacement. If you cannot find a suitable
replacement, YOU have to work! If you do not show up to work on time, you QUIT and lose all benefits.
Your last check will be at minimum wage to cover the extra cost of replacing you. You may call any store
for help. If you need a copy of a phone list, ask the manager for one.


Arriving on time to work
Must be ready to work and clock in when you are scheduled. Anytime you are over fifteen minutes late,
you will receive a warning. Three warnings in one month and you become eligible for termination.


Friends and phone calls
Rule #1….No personal phone calls at work unless limited to five minutes. Not an excessive amount of
phone calls made or received. Cannot have friends, family, boyfriends, girlfriends, or anybody hanging
around for more than five minutes.


No Cell Phone Calls
Unless an emergency, NO personal calls.




                                                     4
Playing games and Internet access
Cannot use the register computers or personal computers to play games or access the internet.

Purchasing of items in store
Must get a receipt for anything purchased and be able to produce it if requested. If you lose a receipt you
may be paying twice.


No playing lottery at the store you work at or while on duty.

Voids and refunds
Must have customer sign all voids and refunds. The employee must sign and give a brief explanation of
why you made the void. The original receipt and the void must be with the explanation stapled to your shift
report.
Only a manager can refund money.


A receipt must be offered to every customer
One does not have to print a receipt for every sale. They must offer to print a receipt for every customer.


No backpacks, belt pouches, fanny packs or purses around the register
area. Please keep them in your car.

Managers must count cigarette packs and cartons for a daily audit every
scheduled shift.

The trash from the inside must only be dumped during the day shift.
All cooler boxes, trash bags, everything inside the store must only be taken outside to the dumpster during
the day shift, preferably by the managers.
The trash containers out side can be dumped anytime.


Grades
All employees will be graded on their ability to perform in all areas of the job and adhering to company
policies. This will be done through the surveillance camera and on the job inspections.


Three written warnings in one month
If you receive three or more written warning within a thirty-day period, you may be terminated. This also
includes loosing all benefits and vacation time.


Payroll and rate of pay

Starting rate
$ 6.00 per hour. This is base on your interview and experience. In case of have to be retrain, the pay will
decrease to training pay.. no matter what your previous pay was.




                                                      5
Pay schedule
The workweek starts on Tuesday and ends on Monday. Paychecks are processed on Wednesday, and are
usually ready on Wednesday afternoon.


Raises
Raises are base solely upon performance. Your manager will suggest to the owner when he or she feels an
employee is doing exceptional work and deserves an increase in pay.


Overtime and holiday pay
Time and one half for over forty hours and holidays. Holidays: All day Christmas and Christmas Eve after
5:00 PM. New Years Eve after 5:00 and New Years Morning until Noon., all Thanksgiving day, 4th of July
after 5:00 P.M.


Full time employment
Full time is considered an average of thirty plus hours a week


Quitting
You are required to give a two-week notice. Failure to do so cost Speedy’s Convenience additional
expenses and results in your last paycheck’s rate of pay dropped to minimum wage and loss of all benefits.


Vacations and benefits

Vacations
One week after one full year of continuous full time employment and two weeks after five years, an
employee is entitled to a forty-hour paycheck.


Health insurance
Health insurance if offered after six months of continuous full time employment at the employee’s expense.
Starting in January after the first year of continued employment, twenty five percent will be paid for them.
After two years fifty percent, three years seventy five percent, and four years one hundred percent for the
employee’s health insurance. Currently we have upgraded to provide a more expensive better policy by
election of the employees. This has resulted in an increased charge above the portion paid by Speedy's
Convenience. This is for the employees only and does not include spouses and children.


I R A’s
A simple IRA account can be started for an employee after six months of continuous full time employment.
An employee can elect to withhold a set amount each week and that amount will be matched up to three
percent of the employee’s gross pay. The employee’s contributions and the employer’s contributions will
periodically be placed into the mutual fund of your choice. All the rules of mutual funds and IRA applied.
The employee owns his own account.


Employee shift responsibilities

Completing the job
Any job started during a shift, must be completed by the time that employee ends their shift, unless there is
a rare just cause. This includes putting away all products received during that shift.


                                                      6
Stocking coolers
Everyday an employee works; the coolers must be fully stocked before that employee ends their shift. You
will be held accountable for cooler effort. Grades and times are kept weekly.


Stocking and fronting shelves
Once during every shift at least one section must be stocked and fronted.


Stocking the vending area
The vending area must be fully stocked before ending every shift and filled as needed during the shift.


Cleaning floors
The floors must be swept at least once every shift and as needed during the shift.


Cleaning of parking lot
The parking lot needs to be kept clean and free of trash. Trash need to be picked up during the day and as
needed. The graveyard or evening shift is responsible for sweeping of the lot. In addition to cleaning the
lot, the water buckets need to be cleaned and filled with cleans water.


Responsible for shift paper work
Proper information on all checks and credit cards. Must check for a valid driver’s license and write the
“social security number” and “Date of birth” on all checks. Check the picture on the license to be sure it
looks like the person writing the check.
Filling out charges slips correctly. Must have the following information on the house charge slip: Name of
the company or individual, date, amount of gas, gallons, total of other sales, grand total.
Accurate money drops.
Finishing all paperwork at end of shift.
Keeping the shift over/short close to $0.00. Anything over $5.00 over or short needs an explanation written
on your report.


Money drops
Drops should be made in two hundred ($200.00) drops, except after seven o’clock when drops should be
made more often in one hundred ($100.00) drops. All drops must be entered into the register correctly.


All shifts must sign their shift report.

Shift reports

Lottery numbers
The ending numbers on all games must be recorded on the shift report every shift. A copy of the lotto daily
sales report must also be taken on the lotto machine.


Checks
All checks must contain all the proper information. Must check for a valid driver’s license and write the
“social security number” and “Date of birth” on all checks. Check the picture on the license to be sure it
looks like the person writing the check. Checks are for the amount only, except if you personally know that



                                                      7
person and are willing to guarantee it and then only for a maximum of ten ($10.00) dollars over. NO TWO
PARTY CHECKS! NO OUT OF TOWN CHECKS! NO CHECKS FOR LOTTERY ONLY! Maximum of
$5.00 lottery with purchases. Be very weary of strange activity: trying to buy alcohol and tobacco in large
quantities, trying to come in more than one time or anything suspicious. A manager must approve anything
over fifty ($50.00) dollars.
All checks must be checked thru the register prior to the customer leaving to see if there are any
outstanding checks and if we can take the check.
Any check that comes back to the office unpaid and is in the register’s bad check file or is forged (and ID
was not checked) will be deducted from that employee’s paycheck.


Register indicates that there are outstanding checks
Inform the customer that we cannot take their check. Ask if they can pay cash and also if they could take
care of the outstanding balance. If no cash, ask if they know someone who can deliver the money or else
make them leave a watch, ring, anything of value that we can hold until they can pay us cash. If they refuse
these alternatives then call the police.


Credit cards
If it is an electronic transaction then check the slip to see if the amount is correct, the transaction has been
approved and the signature matches the signature on the back of the card. If the back of the credit card has
not been signed then request the customer sign it.


Figuring over/short
When the total sales and sales tax minus all the credit cards + house charges + cash + paid outs is a positive
number then the shift shows a shortage. Conversely a negative number indicates an overage. Any shift that
is over or short by five dollars or more need to have an explanation at the bottom of the shift report. Any
shift that is not with end twenty dollars will be written up with a warning. Three warnings in a thirty-day
period are grounds for termination.


Marking off duties completed on shift report
At the end of every shift the different duties completed need to be checked marked off. If duty has not been
completed, then is must not be checked.


End of day reports

Gas totalizer readings
The totalizer reading must be taken directly after the “end of day report”. These reading are for figuring
the quantity of gas sold and it is important that the computations match the values of the daily report.


Gas inventories report
This report comes from either the REDJACKET or VEEDER ROOT box. This report provides the amount
of fuel in each tank. It is important that this report is taken at the same time the “end of day’” report is
taken.


Lottery readings and inventory
The lotto machine sales report must be taken for the correct day: if the report is taken before midnight then
it would be the current day, after midnight the date needs to be for the previous day.




                                                        8
The last ticket number of every scratch game needs to be recorded on the shift sheet for each book. It is
important that the ending number match the correct game. If a number does not look correct make sure that
a book has not been put in backwards or the games are listed properly.
The inventory is figured by counting the number of full books. This count is multiplied by three hundred
(the value of a full book of tickets). The number of games being sold is then multiplied by three hundred
and then the ending game numbers are subtracted from the total. If the game is a two-dollar game then it
needs to be subtracted twice and a three-dollar game is subtracted three times. The total of full books plus
net tickets displayed for sale equals the ending inventory of scratch tickets.


Money orders report

Conservation reports

Food stamps reports

Temperature readings of refrigeration units
Any cooler that is above 40 degrees needs to be rechecked every thirty minutes and noted on the shift sheet.
Any cooler above 50 degrees needs to be reported right away either to a manager or to the proper service
technician.
Freezer should hold a 0 degrees or less. Anything higher needs to be check every thirty minutes. Any
reading higher than 35 degrees need to be reported right away to either a manager or proper service
technician.


Manager’s duties

Responsible for covering all shifts
Managers’ responsibilities include making sure that all shift are covered. This means getting other
employees to work the shift or working it themselves.


Responsible for the appearance of store
This includes the inside and outside of the store. The parking lot must be clear of trash and the sidewalk
swept. The inside must be clean and well stocked. The current sale displays well kept and the vending area
clean and fully stocked.


Responsible for inventories
An Inventory is taken approximately once a month. The total shrink should be under one percent of taxable
sales for that month. This means less than five hundred dollars an inventory. Three main reasons for a bad
inventory: 1) The paperwork is not being done correctly (invoices not figured correctly, inventories not
adjusted for markup and markdowns) 2) The price the items being put in inventory is not the same as the
sales price being scanned. 2) Merchandise going out the door and not being rung up on the register (theft).


Responsible for ordering
The store must be kept well stock with saleable merchandise and that we are not over stocked with
unneeded stock.




                                                      9
Responsible for paperwork
Managers are responsible for all paperwork that is sent to the office. This includes the shift reports and
inventory reports filled out correctly for the next morning. The managers are to see that all employees have
filled out their shift reports, duty sheets, and temperature reading correctly and all the end of day
information has been taken and with the report.


Assigning duties to employees
In order to complete all the duties that need to be completed, the manager must delegate jobs to the other
employees. What makes a good manager is one that can delegate the right job to the right employee, and
follow up to see that the job was completed correctly. The manager will get the criticism when the store’s
appearance is not up to standards, the paperwork is not completed, or the stocking of the store is poor.


Suggesting employee advancement
The manager needs to recommend an employee for a pay raise. This may not always happen, but this is the
proper way. The recommendation should be based on how well the employee completes their duties and
their willingness to help out. An employee that sees what needs to be done and does it is worth more than
one that needs to be told what and how to do every job. How long an employee is with the company is not
reason enough for a pay increase.


Scheduling
The manager is to plan the schedule. It should be structured so there is enough help to handle the business
when necessary and not have the coverage when not needed. Putting the correct people on the right shift
will create the least problems for the managers. The highest volume shifts needs to have the most
personable employees that can handle the business quickly and easily. Friday and Saturday evening should
have the best employees on duty. Because these shifts bring in the most money these employees should be
the best and highest paid.


Managers must review video a minimum of 30 minutes a day they are
scheduled to work.

Managers must do a cash audit on each employee at least once a pay
period.
Get a drawer with a hundred dollars ready. Give the new drawer to the employee and take a shift report.
DO NOT CLOSE the shift. Figure the cash to be dropped, record it and drop it.
Using the same procedures as though you were doing a shift break (excluding taking the lottery number and
reading) figure the over and short for that point in the employee’s shift. Fill in the cash audit report
information
The employee will still continue their shift as normal making drops and then closing their shift as usual.
Yes this means coming in when you are not scheduled to work a shift. Give yourself at least an hour or
longer if required on your time card.


Steps in getting reports
Daily lottery reports
Weekly lottery reports
Credit cards
Money orders
Food stamps
Gas totalizer readings


                                                     10
Gas inventory report

Computer problems

Freezing up of screen

Cash drawer not opening

Gas pumps not working

Scanner not working

Restarting the computer

Error message shift not found

Power outages
In case there is an extended power outage, there will be a beeping sound coming from a backup power
supply. You have about five minutes to shut the computers down correctly. First you need to shut down all
salve registers before shutting down the main register. To do this: 1) exit the register program. 2) click on
the “start” button in the lower left hand corner. 3) Highlight the shutdown choice (bottom choice in the
window that comes up after left mouse button clicking the “start” button.


Customer and vendor problems

Customer wants a refund
ONLY the manager can give cash refund. If a customer brings an item back after leaving the store, they can
only get a refund by talking to the manager. If the manager is not on duty explain that the manager is the
only one who is authorized to give the refund. Take their name and phone number and the manager will
correct the problem the next day he/she is scheduled to work.


Vendor wants a paid out
All paid outs must have a receipt. Only the manager can do a paid out unless it is an authorized vendor and
the manager has informed you to do so.


Customer put wrong product in fuel tank
It is the customers’ responsibility to know what fuel they are putting in their vehicle. If this should happen,
advise them not to drive it and they should call a tow truck to remove the vehicle. If possible have them
push the vehicle out of the way until the tow truck comes.


Customer feels they have been cheated or short changed
Refer them to the manager. If the manager is not on duty, take their name and phone number and the
manager will call them back and they will be happy to correct the problem.




                                                      11
Customer unhappy about refusal of taking of checks
Refer them to the manager. If the manager is not on duty, take their name and phone number and the
manager will call them back and they will be happy to correct the problem.


Customer unhappy about refusal of a sale
Refer them to the manager. If the manager is not on duty, take their name and phone number and the
manager will call them back and they will be happy to correct the problem.
         If the refusal of sale is for underage sale of alcohol or tobacco. Inform the customer that it is
         against the law and you (the employee) could lose you job and risk prosecution.


Customer is creating a problem and will not leave
CALL THE POLICE. 911


Check policies and verification

Proper Ids
Look at the photo. Make sure that it matches the person. Dark or fuzzy photos may indicate it could be a
forgery.
Ask questions about address, birth date, social security number.
Feel for bumps that might indicate the I.D. has been altered.
Have customer sign their name and compare to signature on I.D.



Writing of checks for cash or giving back cash
Speedy’s Convenience is NOT A BANK. Checks should be only for the amount of sale. If you know the
customer and have taken their checks many times, then they can write it for a maximum of ten dollar over.


Refusing a check
Any check that does not have proper id must be refused. If the purchase is strange (lots of beer, liquor,
cartons of cigarettes, buying stuff for their friends, etc) refuse the sale. If the Id does not match call the
police right away. If the customer states he know the owner or another employee and it is ok, still refuse the
sale and take their name and phone number and the manager will call them back.


Collecting for a returned check
Take the money and give them a receipt (use the house charge book). Make sure the name, date, amount of
check, and whether they would like the check sent back or destroyed in on the receipt.


Gas drive offs and shoplifting

Catching offenders
When there is a suspected theft, first ask if there is anything else that the customer would like to pay for. If
they reply “no”, ask them if they would mind emptying their pockets or wherever you suspect they put the
item. If they show and there is nothing, apologize for the inconvenience. If you find the item on the




                                                       12
customer then call the police. WE WILL PROSECUTE. If the person refuses to show you, call the police
and inform them that you SUSPECT a shoplifting crime. Never accuse the customer of anything!
For a drive off get a description for the car, offender and license plate number. Print a receipt off the
register and initial it. Fill out the drive off report and write down the time and date off of the videotape
monitor right away so you don’t forget.


Reporting to police and Company
The first things you need to do after an incident is write down what happened. It is important that you do
this right away so you don’t forget. Sign and date it, and if possible ask any witnesses to sign it also. Write
down the time and date of the videotape so we can review it for supporting evidence.
Always inform the manager of any incidents.
Always call the police whenever you feel the situation is beyond your control (911).


Solving problems with fellow employees and managers

Fellow employee not doing their job
Write down your complaint and discuss it with the manager. Do not confront the offending employee. All
people have good and bad days, so be aware if this is a one-time occurrence or an everyday problem.


Fellow employee not coming to work on time
Record the time the employee along with the time they were supposed to arrive. Give this to the manager
for the manager to take care of. Do not confront the employee yourself.


Fellow employee coming to work under the influence
Contact the manager or owner right away. Start contacting other employees to replace the problem
employee. Failure to report this kind of behavior can result in your own termination.


Fellow employee belittling or threatening behavior
Write your complaint down and give it to the manager. If the problem employee is scheduled to work with
you for an extended time call the manager right away. Then try to contact another employee to replace you.
If no replacement is available don’t confront the problem employee. Try suggesting that one of you go
stock the cooler and avoid confrontation.


Fellow employee stealing
Write down the details of the incident along with the date and time that happened. Write down the date and
time off the videotape and contact the manager right away. Failure to report employee theft will result in
your termination also.


A dispute with a manager
Write down your complaint in detail and submit it to the owner. The owner will review the complaint and
resolve the issue. Do not confront the manager yourself.


Scheduling dispute with manager
The manager has the authority to make out the schedules and change them whenever he/she deems
necessary. If you are unhappy with your schedule request a change to the manager in writing. If you are



                                                       13
still unhappy work the shifts and request a transfer. Failure to work the shift results in your quitting and
possible loss of unemployment benefits.


Hiring policies

Checking references
Always call previous employers., even if it is a long distance call. Finding out the applicants work
performance will help prevent problems today.


Check Case.net or other websites
Check the Internet for legal problems that could affect employment.

Checking to see all parts of the application completed
Check to see that all parts of the application are filled out. If they fill out an application poorly then chances
are their work performance will also be poor.


Get a copy of police report
Have the applicant get a copy of their police record. By law anybody who has been convicted of a felony
cannot sale lottery tickets or alcohol. If they have not mentioned a prior problem with the law and the
police report comes back positive, there might be a problem with their honesty.


All applicants must have an interview with someone in the office
The applicant must set up an interview with the office in advance.
They must bring their application and copy of police report with them for their interview.


Get a copy of the driver’s license.
We need a copy of a valid Id with their Social Security number and picture.
Remember if they do not have a driver’s license then it will be hard for them to get to work so schedule
according.


If they are hired
Explaining job description and providing a copy of handbook
Make sure they understand and agree with the company rules.
Make sure they fill out the W2’s, and all the payroll forms.
Have them read the employee hand book and sign a form that they have read it and agree to all the terms.




                                                       14
I ,______________________ have read the “Employee Handbook” and agree to all the terms and
conditions, including a background check. I understand that I am under surveillance and that it is used to
monitor for complying with company policies and grading my performance. I understand that if I receive
three written violation notices in a thirty day time period, that this will be reason for termination and lost
benefits.




Date __________              Signature ___________________________




I have been trained in carding procedures for all alcohol and tobacco products. I understand the company
policies regarding underage sales to minors; that I will be terminated and possibly prosecuted for violating
these policies.




Date__________             Signature______________________________




                                                       15
1) A customer gives you a $20 for a $6.13 sale. The change would be
      a) $13.97
      b) $14.87
      c) $12.77
      d) $13.87
2) You are outside cleaning the parking lot and you find a quarter on the ground. You
      a) Leave it; it’s only a quarter.
      b) Pick it up and put it in your pocket.
      c) Give it to the manager.
      d) Give it to Jack Sollars.

3) You are supposed to be off work at 5:00 pm this Friday shift. The relief shift is late and
   the cooler is not done, it is 4:45pm and your ride is here to pick you up. You
       a) Do the best you can in 15 minutes.
       b) Tell your ride your going to be a little late, and stock the cooler fully.
       c) Inform the late employee that the coolers are not stocked and if they want you to
           stock them next time, be on time.
       d) Say nothing and leave.

4) Your manager gets on you about something you did not do. You
      a) Quit, why take a chewing from someone who doesn't know what is going on.
         There is another job down the street.
      b) Talk to the person who did deserve the blame and chew on them.
      c) Talk to the manager at a later date (when calmed down) and tell them what you
         think happened.
      d) Tell all the other employees that the manager was wrong and stupid.

5) Your shift came out over $20. You
      a) Leave it, the manager or office will figure it out.
      b) Pocket it, you must have over charged somebody.
      c) Give it to the next shift; you must have made a mistake in there starting money.
      d) Buy $20 worth of lottery, you must be lucky.

6) Sale price on shelf is lower than the price in the register. You
       a) Discount the item to the shelf price. Then correct the shelf price.
       b) Tell the customer that if they would bring the receipt to the manager the next
           manager's shift, that the manager will correct the problem.
       c) Tell the customer that you can only charge what the register charges.
       d) Discount the item and don't say anything to the manager.

7) The manager asks you to do something you think is unnecessary. You
      a) Refuse, it is unnecessary.
      b) Do it the best you can (as long as it is not dangerous).
      c) Call the office and inform them of the problem.
      d) Ask another employee to do it.



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8) Your shift came out short $20. You
      a) Leave it, the manager or office will figure it out.
      b) Pay it out of your pocket it, you must have under charged somebody.
      c) Take it from the next shift; you must have made a mistake in there starting
          money.
      d) Buy $20 worth of lottery, you might get lucky.

9) You see another employee steal something. You
      a) Do nothing, your not involved.
      b) Tell that employee that your saw them steal something and that if you see them
          do it again you are going to tell the manager or the office.
      c) Tell the manager or the office the problem along with time and date it happened.
      d) Steal something yourself, nobody must care.

10) The amount of purchase is $7.16 and the customer gives you a $10 bill and a quarter. The
    change is
         a) $2.84
         b) $3.84
         c) $3.09
         d) $2.09
11) If you found $20 outside while you were picking up trash, you would
         a) Turn the $20 over to the manager.
         b) Pocket the $20 and thank Jesus.
         c) Put the $20 in your register.
         d) Put $10 in your register and $10 in your pocket.
12) It's your first day off in two weeks and the manager tells you that you need to work or
    your fired. You
         a) Quit, why work for a jerk.
         b) Work the shift and inform the office the way it was handled.
         c) Call other employees to find someone who can work and tell the manager who
             can work the shift.
         d) Just don't show, it wasn't your shift anyway.
13) You are stocking the cooler and it is obvious that nobody has done a good job stocking
    all weekend. You
         a) Stock it the same way and let the manager fix it.
         b) Call the manager to see what kind of stocking of the coolers is going on during
             the weekends.
         c) Do your best to stock the cooler and ask the manager on Monday to check the
             coolers next weekend.
         d) Call the employees who left it that way to come in and help fix the problem.

14) You are working with the manager and you feel that all the manager is doing is talking on
    the phone and won't help with customers or stocking.
        a) You quit, why work for a jerk.
        b) Do the best you can. An eight-hour job pays for eight hours pay.
        c) Slack off, the manager's doing it.
        d) Do the best you can and ask the office to review the video to see how little the
            manager is doing.




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