medicare regulations for dme and hme companies require this policy if it is applicable to the types of services your dme provides, we make this easy for you with just a small amount of customization, you too will meet the requirements of the federal regulations. this policy is updated to the newest 2010 standards.
OFFICE STAFF - ORIENTATION CHECKLIST Comments/ Topic V W D E R T Follow Up Action INTRODUCTION TO CORPORATION History of Company Scope of Services Organizational Chart Corporate Headquarters/Board of Directors Future Goals INTRODUCTION TO DIVISION/REGION Division and Regional Support Services Geographical Distribution INTRODUCTION TO SATELLITE/BRANCH OFFICE Scope of Services Geographical Service Area Lines of Communication with Regional and Corporate Offices Hours of Operation Emergency and On-Call Services Accident/Incident Reporting Equipment Incident Reporting Performance Improvement Program Emergency Management Plan Fire Safety Program Community Resources Available PERSONNEL POLICIES Drug Testing Performance Reviews Competency Evaluations Health Examinations Exempt vs. Non-Exempt Employees Employee Benefits Vacations/Holidays Dress Code Back Support Belts Disciplinary Process Conflict of Interest Incident/Accident Reporting Employee Job-Related Injuries LEGEND: V = Verbal Instruction W = Written Evaluation D = Demonstration E = Evaluation R = Return Demonstration T = Tutorial © The Compliance Doctor, LLC OFFICE STAFF - ORIENTATION CHECKLIST (continued) Comments/ Topic V W D E R T Follow Up Action CLIENT CARE POLICIES Confidentiality of Client Information Acceptance Criteria Discharge Policy Plan of Treatment Bill of Rights and Responsibilities Client Grievance Procedure Client Satisfaction Surveys SAFETY GUIDELINES Emergency Management Plan Back Safety Program Product Recall Procedure Returning Equipment to Vendor Office Inspection Report OSHA Requirements Job-Related Injury Log Policy Hazard Communication Program Power Lockout Procedure Personal Protective Equipment MARKETING Marketing Plan Goals and Objectives Marketing Literature Telephone Protocol Order Intake Procedure Plan of Care Development Procedure for General Correspondence Customer Service Standards Source of Referrals Client Profile CLIENT RECORDS Protection of Record Information Required Client Record Forms Documentation Guidelines LEGEND: V = Verbal Instruction W = Written Evaluation D = Demonstration E = Evaluation R = Return Demonstration T = Tutorial Reference #8030 DME OFFICE STAFF - ORIENTATION CHECKLIST (continued) Comments/ Topic V W D E R T Follow Up Action REIMBURSEMENT Medicare Coverage for HME Medicaid Coverage for HME Private Insurance Procedures Workers’ Compensation Procedures Billing Procedure Return Procedure Billing Reports Verifying Invoices GENERAL Office Equipment Service and Maintenance Guidelines Scope of Responsibilities LEGEND: V = Verbal Instruction W = Written Evaluation D = Demonstration E = Evaluation R = Return Demonstration T = Tutorial I certify that I have been instructed in the areas designated above. Employee Signature: Date: Reference #8030 DME
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