8001 - Position description & performance evaluation - DME operations manager

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8001 - Position description  & performance evaluation - DME operations manager Powered By Docstoc
Job Title: DME Operations Manager                                    Supervised by: Chief Executive Officer
Prepared by: __________________________________                      Approved by: ___________________________
Date: ________________________________________                       Date: _________________________________

Job Summary: Responsible for successfully managing the organizational operations of the DME company.
Responsible for overseeing the sales, marketing and public relations, services and community educational programs
to build revenue, ensure profitability and maintain the quality provider image for the company in the community.

      E = Exceeds the Standard            M = Meets the Standard           NI = Needs Improvement

Demonstrates Competency in the Following Areas:                                               E     M       NI

Responsible for the interviewing, hiring and termination of staff.                            2     1       0

Establishes, reviews and updates short and long term goals in order to be consistent with     2     1       0
the company’s plans.

Analyzes, selects and implements programs necessary to achieve the goals and strategic        2     1       0
plans of the company.

Executes problem identification, data gathering and implementation of strategy actions that   2     1       0
are in the best interest of the company and its mission, values and philosophy.

Develops a comprehensive realistic annual budget that reflects the company’s needs            2     1       0
based on the application of cost-effective management.

Manages the company in a cost-effective manner by utilizing current materials                 2     1       0
management techniques, maximizing human resources and continuously re-evaluating the
manner in which services are delivered.

Establishes policies and procedures necessary for the effective and efficient systems and     2     1       0
management of human resources.

Establishes and monitors standards of performance among all subordinates and ensures          2     1       0
that standards are being consistently met.

Improves subordinate performance through ongoing counseling, coaching, delegation and         2     1       0
feedback practices.

Assumes responsibility for a comprehensive departmental orientation program that is           2     1       0
documented on each new employee.

Establishes specific and necessary planning, control and quality assurance mechanisms         2     1       0
that monitor client care, administrative and economic outcomes.

Coordinates the care and services provided to clients by the company.                         2     1       0

Assures that when more than one service is provided to the client, the actions and goals of   2     1       0
each service are complementary and reflect cooperative care planning.

Assures that effective communication is developed and maintained between the client/          2     1       0
caregiver, the company and any other personnel who may also be providing care to the

© The Compliance Doctor, LLC                               1
Demonstrates Competency in the Following Areas:                                             E   M   NI

Assures the development, implementation, evaluation and revision of the plan of             2   1   0
care/service to reflect client needs.

Assures the licensure of physicians or other professional healthcare providers from whom
orders are accepted, have been verified by one of the following reliable sources:

    A list of licensed physicians or professional healthcare providers in the state.        2   1   0

    By contacting the hospital, if accredited, where the physician or professional          2   1   0
    healthcare provider is a member.

    By contacting the county/state board.                                                   2   1   0

Assures the attending physician has a valid UPIN number.                                    2   1   0

Uses accurate, clear and concise oral and written communication.                            2   1   0

Conducts staff meetings to maintain two-way communication, problem solving and              2   1   0
information-passing a minimum of once a month.

Interacts positively with physicians, hospitals, home health agencies and health plans by   2   1   0
cultivating liaisons and promoting interaction.

Maintains a good working relationship with company staff and corporate officers.            2   1   0

Attends meetings, prepares reports and analyzes and provides recommendations in a           2   1   0
timely and accurate manner.

Responsible for maintaining performance improvement activities to meet company, state,      2   1   0
federal and JCAHO standards.

Maintains working knowledge of current home care products and services offered, all         2   1   0
applicable governmental regulations and all applicable insurance guidelines regarding
eligibility for coverage and reimbursement.

Ability to market and manage marketing and sales; provides support to the marketing         2   1   0

Maintains the inventory of the company.                                                     2   1   0

Coordinates, with the warehouse supervisor, all product recall activities.                  2   1   0

Secures certificates of medical necessity when needed.                                      2   1   0

Ensures delivery of equipment and oxygen is in accordance with industry standards and       2   1   0
applicable governmental regulations including US Department of Transportation (DOT)
and US Food and Drug Administration (FDA) guidelines.

Performs all aspects of client care in an environment that optimizes client safety and      2   1   0
reduces the likelihood of medical/health care errors.

Professional Requirements:                                                                  E   M   NI

Meets dress code standards; appearance is neat, clean and professional.                     2   1   0

© The Compliance Doctor, LLC                               2
Professional Requirements:                                                            E     M     NI

Completes annual educational requirements.                                            2     1     0

Maintains regulatory requirements.                                                    2     1     0

Maintains client confidentiality at all times.                                        2     1     0

Wears identification while on duty.                                                   2     1     0

Attends committee, CQI and management meetings as appropriate.                        2     1     0

Ensures compliance with policies and procedures regarding company operation, fire,    2     1     0
safety and infection control.

Actively participates in performance improvement and continuous quality improvement   2     1     0
(CQI) activities.

Represents the company in a positive and professional manner in the community.        2     1     0

Complies with organizational policies regarding ethical business practices.           2     1     0

Communicates the mission, ethics and goals of the company.                            2     1     0

                                          Total Points                                ___   ___   ___

© The Compliance Doctor, LLC                             3
Regulatory Requirements:

         Bachelors Degree and CRTT, RRT, RN, RPT or equivalent experience in home healthcare industry required.

         Masters Degree in Business preferred.

         Minimum of five (5) years of management and healthcare industry experience.

Language Skills:

         Able to communicate effectively in English, both verbally and in writing.

         Excellent interpersonal skills.

         Additional languages preferred.


         Basic computer knowledge.

         Knowledgeable in all the major insurance carrier reimbursement guidelines and eligibility for coverage by third
          party payers.

Physical Demands:

         For physical demands of position, including vision, hearing, repetitive motion and environment, see following

          Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
          functions of the position without compromising client care.


              I have received, read and understand the Position Description/Performance Evaluation above.

Name/Signature                                                                               Date Signed

© The Compliance Doctor, LLC                                4
                                                                                                                DESCRIPTION OF
                                                                                                             PHYSICAL DEMANDS
JOB TITLE:                                                                          DEPARTMENT:
NAME:                                                                               # HOURS/WORKDAY:
DEVELOPED BY:                                                                       DATE DEVELOPED:
MANAGER SIGNATURE:                                                                  DATE:


PHYSICAL DEMANDS                                                              WORK ENVIRONMENT
On-the-job time is spent in the following physical activities                 This job requires exposure to the following environmental conditions.
Show the amount of time by checking the appropriate boxes below.              Show the amount of time by checking the appropriate boxes below.
                                              Amount of Time                                                            Amount of Time 
                                         None up to 1/3 to 2/3 and                                                    None up to 1/3 to 2/3 and
                                                1/3    1/2    more                                                          1/3    1/2     more
                             Stand:                                           Wet, humid conditions (non-weather):
                              Walk:                                           Work near moving mechanical parts:
                                  Sit:                                               Fumes or airborne particles:
                       Talk or hear:                                                  Toxic or caustic chemicals:
  Use hands to finger, handle or feel:                                               Outdoor weather conditions:
                         Push/Pull:                                                 Extreme cold (non-weather):
   Stoop, kneel, crouch or crawl:                                                   Extreme heat (non-weather):
    Reach with hands and arms:                                                           Risk of electrical shock:
                    Taste or smell:                                                        Work with explosives:
                                                                                                 Risk of radiation:
This job requires that weight be lifted or force be exerted. Show how                                    Vibration:
much and how often by checking the appropriate boxes below.
                                              Amount of Time                The typical noise level for the work environment is:
                                         None   up to 1/3 to 2/3 and          Check all that apply.
                                                 1/3    1/2    more                  Very Quiet               Loud Noise
                                                                                     Quiet                    Very Loud Noise
               Up to 10 pounds:
                                                                                     Moderate Noise
               Up to 25 pounds:
               Up to 50 pounds:
              Up to 100 pounds:
                                                                                     Ability to hear alarms on equipment
          More than 100 pounds:
                                                                                     Ability to hear client call
                                                                                     Ability to hear instructions from physician/department staff
This job has special vision requirements. Check all that apply.
                                                                              REPETITIVE MOTION ACTIONS
     Close Vision (clear vision at 20 inches or less)                                                                     Number of Hours 
     Distance Vision (clear vision at 20 feet or more)                       Repetitive use of foot control          0    1-2   3-4    5-6   7+
     Color Vision (ability to identify and distinguish colors)                                 A. Right only
     Peripheral Vision (ability to observe an area that can
                                                                                                 B. Left Only
        be seen up and down or to the left and right while
                                                                                                     C. Both
        eyes are fixed on a given point)
     Depth Perception (three-dimensional vision; ability                           Repetitive use of hands
        to judge distances and spatial relationships)                                           A. Right only
     Ability to Adjust Focus (ability to adjust eye to                                          B. Left Only
        bring an object into sharp focus)                                                            C. Both
     No Special Vision Requirements                                                Grasping: simple/light
                                                                                                A. Right only
Specific demands not listed: ________________________________
                                                                                                 B. Left Only
_______________________________________________________                                              C. Both
_______________________________________________________                              Grasping: firm/heavy
_______________________________________________________                                         A. Right only
_______________________________________________________                                          B. Left Only
                                                                                                     C. Both
                                                                                              Fine Dexterity
Note:   Reasonable accommodations may be made to enable                                         A. Right only
        individuals with disabilities to perform the essential functions of                      B. Left Only
        this position.                                                                               C. Both

© The Compliance Doctor, LLC                                              5

Staff Member:                                        Job Title:

Performance Evaluation Score:
# of total points achieved                                    80 - 100% exceeds standards
                                                              50 - 79% meets standards
_________________________ X 100 = _________%                   0 - 49% needs improvement
(# questions x 2)

Manager’s Comments:

Recommended Goals/Actions:

Staff Member Comments:

Actions Recommended by Department Manager:
        Performance Review Only                                  Salary Increase: _____________
        Next Performance Review on: _____________                Salary Increase Denied

____________________________________________                      __________________________
Staff Member Signature                                            Date

____________________________________________                      __________________________
Department Manager Signature                                      Date

____________________________________________                      __________________________
Administrative Signature                                          Date

© The Compliance Doctor, LLC                   6
                     PERSONNEL MEMBER

As a member of the Company’s personnel team, your comments and input are important to both the
continuing development and quality provision of client care and services of the institution. Your continued
professional growth and job satisfaction are primary goals of the organization. The administrative team and
your department supervisor are interested in your comments regarding the following:

                                                                                              1 - 5
                                                                                       (1 = poor, 5 = excellent)

1.       How would you rate your current job satisfaction level?

2.       How would you rate your current job performance?

3.       How would you rate the organization’s provision of personnel benefits?

4.       How would you rate the organization’s provisions for personnel continuing education?

5.       How would you rate the organization’s physical working environment?

6.       How would you rate the organization’s emotional working environment?

7.       List your professional goals:

8.       List any departmental goals that may differ from professional goals (include educational and
         performance goals):

9.       Is there anything the organization can do to help you achieve any of these goals?

10.      If so, please describe:

11.      Comments you feel may assist the organization with improving personnel satisfaction levels:

Note: This organization pledges to utilize information provided for the sole purpose of improving
      personnel satisfaction and assisting the author with achievement of advanced personal and/or
      professional growth.

© The Compliance Doctor, LLC                         7

Description: medicare regulations for dme and hme companies require this policy if it is applicable to the types of services your dme provides, we make this easy for you with just a small amount of customization, you too will meet the requirements of the federal regulations. this policy is updated to the newest 2010 standards.
PARTNER Compliance  Doctor
THE COMPLIANCE DOCTOR, LLC is a consulting firm that offers services to assist health care professionals at the task(s) of state licensing, National Accreditation, as well as Medicare Certifications in any outpatient, ambulatory type of business. We assist the client by providing them leadership and consultation along the labored process of the regulatory world in health care. There is never a job too small, nor too big, we can handle them all.