POSITION DESCRIPTION / PERFORMANCE EVALUATION
Job Title: DME Operations Manager Supervised by: Chief Executive Officer
Prepared by: __________________________________ Approved by: ___________________________
Date: ________________________________________ Date: _________________________________
Job Summary: Responsible for successfully managing the organizational operations of the DME company.
Responsible for overseeing the sales, marketing and public relations, services and community educational programs
to build revenue, ensure profitability and maintain the quality provider image for the company in the community.
DUTIES AND RESPONSIBILITIES:
E = Exceeds the Standard M = Meets the Standard NI = Needs Improvement
Demonstrates Competency in the Following Areas: E M NI
Responsible for the interviewing, hiring and termination of staff. 2 1 0
Establishes, reviews and updates short and long term goals in order to be consistent with 2 1 0
the company’s plans.
Analyzes, selects and implements programs necessary to achieve the goals and strategic 2 1 0
plans of the company.
Executes problem identification, data gathering and implementation of strategy actions that 2 1 0
are in the best interest of the company and its mission, values and philosophy.
Develops a comprehensive realistic annual budget that reflects the company’s needs 2 1 0
based on the application of cost-effective management.
Manages the company in a cost-effective manner by utilizing current materials 2 1 0
management techniques, maximizing human resources and continuously re-evaluating the
manner in which services are delivered.
Establishes policies and procedures necessary for the effective and efficient systems and 2 1 0
management of human resources.
Establishes and monitors standards of performance among all subordinates and ensures 2 1 0
that standards are being consistently met.
Improves subordinate performance through ongoing counseling, coaching, delegation and 2 1 0
Assumes responsibility for a comprehensive departmental orientation program that is 2 1 0
documented on each new employee.
Establishes specific and necessary planning, control and quality assurance mechanisms 2 1 0
that monitor client care, administrative and economic outcomes.
Coordinates the care and services provided to clients by the company. 2 1 0
Assures that when more than one service is provided to the client, the actions and goals of 2 1 0
each service are complementary and reflect cooperative care planning.
Assures that effective communication is developed and maintained between the client/ 2 1 0
caregiver, the company and any other personnel who may also be providing care to the
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Demonstrates Competency in the Following Areas: E M NI
Assures the development, implementation, evaluation and revision of the plan of 2 1 0
care/service to reflect client needs.
Assures the licensure of physicians or other professional healthcare providers from whom
orders are accepted, have been verified by one of the following reliable sources:
A list of licensed physicians or professional healthcare providers in the state. 2 1 0
By contacting the hospital, if accredited, where the physician or professional 2 1 0
healthcare provider is a member.
By contacting the county/state board. 2 1 0
Assures the attending physician has a valid UPIN number. 2 1 0
Uses accurate, clear and concise oral and written communication. 2 1 0
Conducts staff meetings to maintain two-way communication, problem solving and 2 1 0
information-passing a minimum of once a month.
Interacts positively with physicians, hospitals, home health agencies and health plans by 2 1 0
cultivating liaisons and promoting interaction.
Maintains a good working relationship with company staff and corporate officers. 2 1 0
Attends meetings, prepares reports and analyzes and provides recommendations in a 2 1 0
timely and accurate manner.
Responsible for maintaining performance improvement activities to meet company, state, 2 1 0
federal and JCAHO standards.
Maintains working knowledge of current home care products and services offered, all 2 1 0
applicable governmental regulations and all applicable insurance guidelines regarding
eligibility for coverage and reimbursement.
Ability to market and manage marketing and sales; provides support to the marketing 2 1 0
Maintains the inventory of the company. 2 1 0
Coordinates, with the warehouse supervisor, all product recall activities. 2 1 0
Secures certificates of medical necessity when needed. 2 1 0
Ensures delivery of equipment and oxygen is in accordance with industry standards and 2 1 0
applicable governmental regulations including US Department of Transportation (DOT)
and US Food and Drug Administration (FDA) guidelines.
Performs all aspects of client care in an environment that optimizes client safety and 2 1 0
reduces the likelihood of medical/health care errors.
Professional Requirements: E M NI
Meets dress code standards; appearance is neat, clean and professional. 2 1 0
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Professional Requirements: E M NI
Completes annual educational requirements. 2 1 0
Maintains regulatory requirements. 2 1 0
Maintains client confidentiality at all times. 2 1 0
Wears identification while on duty. 2 1 0
Attends committee, CQI and management meetings as appropriate. 2 1 0
Ensures compliance with policies and procedures regarding company operation, fire, 2 1 0
safety and infection control.
Actively participates in performance improvement and continuous quality improvement 2 1 0
Represents the company in a positive and professional manner in the community. 2 1 0
Complies with organizational policies regarding ethical business practices. 2 1 0
Communicates the mission, ethics and goals of the company. 2 1 0
Total Points ___ ___ ___
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Bachelors Degree and CRTT, RRT, RN, RPT or equivalent experience in home healthcare industry required.
Masters Degree in Business preferred.
Minimum of five (5) years of management and healthcare industry experience.
Able to communicate effectively in English, both verbally and in writing.
Excellent interpersonal skills.
Additional languages preferred.
Basic computer knowledge.
Knowledgeable in all the major insurance carrier reimbursement guidelines and eligibility for coverage by third
For physical demands of position, including vision, hearing, repetitive motion and environment, see following
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the position without compromising client care.
I have received, read and understand the Position Description/Performance Evaluation above.
Name/Signature Date Signed
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JOB TITLE: DEPARTMENT:
NAME: # HOURS/WORKDAY:
DEVELOPED BY: DATE DEVELOPED:
MANAGER SIGNATURE: DATE:
CHECK APPROPRIATE BOX FOR EACH OF THE FOLLOWING ITEMS TO BEST DESCRIBE THE EXTENT OF THE SPECIFIC
ACTIVITY PERFORMED BY THE STAFF MEMBERS IN THIS POSITION
PHYSICAL DEMANDS WORK ENVIRONMENT
On-the-job time is spent in the following physical activities This job requires exposure to the following environmental conditions.
Show the amount of time by checking the appropriate boxes below. Show the amount of time by checking the appropriate boxes below.
Amount of Time Amount of Time
None up to 1/3 to 2/3 and None up to 1/3 to 2/3 and
1/3 1/2 more 1/3 1/2 more
Stand: Wet, humid conditions (non-weather):
Walk: Work near moving mechanical parts:
Sit: Fumes or airborne particles:
Talk or hear: Toxic or caustic chemicals:
Use hands to finger, handle or feel: Outdoor weather conditions:
Push/Pull: Extreme cold (non-weather):
Stoop, kneel, crouch or crawl: Extreme heat (non-weather):
Reach with hands and arms: Risk of electrical shock:
Taste or smell: Work with explosives:
Risk of radiation:
This job requires that weight be lifted or force be exerted. Show how Vibration:
much and how often by checking the appropriate boxes below.
Amount of Time The typical noise level for the work environment is:
None up to 1/3 to 2/3 and Check all that apply.
1/3 1/2 more Very Quiet Loud Noise
Quiet Very Loud Noise
Up to 10 pounds:
Up to 25 pounds:
Up to 50 pounds:
Up to 100 pounds:
Ability to hear alarms on equipment
More than 100 pounds:
Ability to hear client call
Ability to hear instructions from physician/department staff
This job has special vision requirements. Check all that apply.
REPETITIVE MOTION ACTIONS
Close Vision (clear vision at 20 inches or less) Number of Hours
Distance Vision (clear vision at 20 feet or more) Repetitive use of foot control 0 1-2 3-4 5-6 7+
Color Vision (ability to identify and distinguish colors) A. Right only
Peripheral Vision (ability to observe an area that can
B. Left Only
be seen up and down or to the left and right while
eyes are fixed on a given point)
Depth Perception (three-dimensional vision; ability Repetitive use of hands
to judge distances and spatial relationships) A. Right only
Ability to Adjust Focus (ability to adjust eye to B. Left Only
bring an object into sharp focus) C. Both
No Special Vision Requirements Grasping: simple/light
A. Right only
Specific demands not listed: ________________________________
B. Left Only
_______________________________________________________ C. Both
_______________________________________________________ Grasping: firm/heavy
_______________________________________________________ A. Right only
_______________________________________________________ B. Left Only
Note: Reasonable accommodations may be made to enable A. Right only
individuals with disabilities to perform the essential functions of B. Left Only
this position. C. Both
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PERFORMANCE EVALUATION CONTINUATION PAGE
Staff Member: Job Title:
Performance Evaluation Score:
# of total points achieved 80 - 100% exceeds standards
50 - 79% meets standards
_________________________ X 100 = _________% 0 - 49% needs improvement
(# questions x 2)
Staff Member Comments:
Actions Recommended by Department Manager:
Performance Review Only Salary Increase: _____________
Next Performance Review on: _____________ Salary Increase Denied
Staff Member Signature Date
Department Manager Signature Date
Administrative Signature Date
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ANNUAL PROFESSIONAL PERFORMANCE AND COMPETENCY EVALUATION
As a member of the Company’s personnel team, your comments and input are important to both the
continuing development and quality provision of client care and services of the institution. Your continued
professional growth and job satisfaction are primary goals of the organization. The administrative team and
your department supervisor are interested in your comments regarding the following:
1 - 5
(1 = poor, 5 = excellent)
1. How would you rate your current job satisfaction level?
2. How would you rate your current job performance?
3. How would you rate the organization’s provision of personnel benefits?
4. How would you rate the organization’s provisions for personnel continuing education?
5. How would you rate the organization’s physical working environment?
6. How would you rate the organization’s emotional working environment?
7. List your professional goals:
8. List any departmental goals that may differ from professional goals (include educational and
9. Is there anything the organization can do to help you achieve any of these goals?
10. If so, please describe:
11. Comments you feel may assist the organization with improving personnel satisfaction levels:
Note: This organization pledges to utilize information provided for the sole purpose of improving
personnel satisfaction and assisting the author with achievement of advanced personal and/or
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