7119 - Return of Purchased or Rental Equipment by compliancedoctor

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									    SUBJECT:         RETURN OF PURCHASED OR RENTAL                       REFERENCE #7119
                     EQUIPMENT                                           PAGE: 1
    DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                           OF: 3
                                                                         EFFECTIVE:
    APPROVED BY:                                                         REVISED:


PURPOSE:

To provide equipment that meets clients’ needs.

POLICY:

        Purchased or rented equipment that does not meet the needs of the client may be returned
         to the company within ninety (90) days from start of service with the approval of the CEO of
         the company or his/her designee, provided the equipment:

                 Has been cared for appropriately and used for the purpose it was prescribed and
                  only for the client for whom it was prescribed

                 Has not been modified or repaired by someone other than an authorized
                  representative

        Replacement equipment will be provided when necessary/requested.

        Equipment will not be accepted that has been misused or to which unauthorized
         modifications or repairs have been made.

        Purchased Equipment:

                 The purchase price of the equipment that has been purchased privately shall be
                  refunded to the payer less a percentage based on the length of time the equipment
                  has been in service.

                 Third party payers shall be refunded payment according to their policies and
                  procedures and applicable regulations.

        Rental Equipment:

                 Third party payers shall be notified of the return and refunded payment according to
                  their policies and procedures and applicable regulations.

                 Payment for privately rented equipment shall be for the length of time the equipment
                  has been in service.




© The Compliance Doctor, LLC
    SUBJECT:         RETURN OF PURCHASED OR RENTAL                         REFERENCE #7119
                     EQUIPMENT                                             PAGE: 2
    DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                             OF: 3
                                                                           EFFECTIVE:
    APPROVED BY:                                                           REVISED:


PROCEDURE:

        The CEO or his/her designee is notified in writing within 24 hours of the request being
         received by the company.

        Information to be provided to the CEO includes:

                 Client name, address and telephone number

                 Name and telephone number of physician

                 Description of equipment and serial number, if appropriate

                 Length of time the equipment has been in service

                 Reason the equipment was ordered

                 Reason for the request to return the equipment

                 Name of the person receiving the request, and the date and time received

        The CEO or his/her designee contacts the physician if the item was ordered by the
         physician to notify him/her of the request by the client/caregiver or significant other.

        Other healthcare organizations providing care/service to the client are notified of the return.

        Delivery personnel will pick up the equipment from the client's home, inspect it to ensure
         that it is in appropriate condition and/or that it has been used appropriately, and return it to
         the company. Equipment will be replaced if necessary/requested.

        Returned equipment shall be:

                 Cleaned and inspected according to the company’s policies and procedures

                 Repaired if necessary

                 Tagged and stored according to the company’s policies and procedures for
                  reuse/resale

        Documentation of the return and actions taken are maintained in an administrative file.
© The Compliance Doctor, LLC
    SUBJECT:         RETURN OF PURCHASED OR RENTAL                  REFERENCE #7119
                     EQUIPMENT                                      PAGE: 3
    DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                      OF: 3
                                                                    EFFECTIVE:
    APPROVED BY:                                                    REVISED:




        Equipment return is reported as part of the company’s performance improvement program.




© The Compliance Doctor, LLC

								
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