medicare regulations for dme and hme companies require this policy if it is applicable to the types of services your dme provides, we make this easy for you with just a small amount of customization, you too will meet the requirements of the federal regulations. this policy is updated to the newest 2010 standards.
SUBJECT: RETURN OF PURCHASED OR RENTAL REFERENCE #7119 EQUIPMENT PAGE: 1 DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT OF: 3 EFFECTIVE: APPROVED BY: REVISED: PURPOSE: To provide equipment that meets clients’ needs. POLICY: Purchased or rented equipment that does not meet the needs of the client may be returned to the company within ninety (90) days from start of service with the approval of the CEO of the company or his/her designee, provided the equipment: Has been cared for appropriately and used for the purpose it was prescribed and only for the client for whom it was prescribed Has not been modified or repaired by someone other than an authorized representative Replacement equipment will be provided when necessary/requested. Equipment will not be accepted that has been misused or to which unauthorized modifications or repairs have been made. Purchased Equipment: The purchase price of the equipment that has been purchased privately shall be refunded to the payer less a percentage based on the length of time the equipment has been in service. Third party payers shall be refunded payment according to their policies and procedures and applicable regulations. Rental Equipment: Third party payers shall be notified of the return and refunded payment according to their policies and procedures and applicable regulations. Payment for privately rented equipment shall be for the length of time the equipment has been in service. © The Compliance Doctor, LLC SUBJECT: RETURN OF PURCHASED OR RENTAL REFERENCE #7119 EQUIPMENT PAGE: 2 DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT OF: 3 EFFECTIVE: APPROVED BY: REVISED: PROCEDURE: The CEO or his/her designee is notified in writing within 24 hours of the request being received by the company. Information to be provided to the CEO includes: Client name, address and telephone number Name and telephone number of physician Description of equipment and serial number, if appropriate Length of time the equipment has been in service Reason the equipment was ordered Reason for the request to return the equipment Name of the person receiving the request, and the date and time received The CEO or his/her designee contacts the physician if the item was ordered by the physician to notify him/her of the request by the client/caregiver or significant other. Other healthcare organizations providing care/service to the client are notified of the return. Delivery personnel will pick up the equipment from the client's home, inspect it to ensure that it is in appropriate condition and/or that it has been used appropriately, and return it to the company. Equipment will be replaced if necessary/requested. Returned equipment shall be: Cleaned and inspected according to the company’s policies and procedures Repaired if necessary Tagged and stored according to the company’s policies and procedures for reuse/resale Documentation of the return and actions taken are maintained in an administrative file. © The Compliance Doctor, LLC SUBJECT: RETURN OF PURCHASED OR RENTAL REFERENCE #7119 EQUIPMENT PAGE: 3 DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT OF: 3 EFFECTIVE: APPROVED BY: REVISED: Equipment return is reported as part of the company’s performance improvement program. © The Compliance Doctor, LLC
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