SUBJECT: VENDOR REPAIR SERVICE REFERENCE #7117
DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT OF: 1
APPROVED BY: REVISED:
To describe the process for obtaining an outside vendor repair service.
Under some circumstances, an outside vendor repair service shall be required.
Prior to initiating the request with the vendor, __________________ shall obtain a
purchase order (this includes repairs completed under service contracts).
After repairs are completed, __________________ shall obtain proof of repair (blind
receiver) from the repair person.
Obtain purchase order number for repairs which will be completed by an outside vendor or
a manufacturer’s service department.
Submit a request to the vendor for the repair.
Obtain a proof of repair from the repair person which documents the work/service that was
Keep a copy of the service records on file.
Forward service records to receiving location, if equipment is transferred.
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