7103 - After-Hours Delivery

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					    SUBJECT:          AFTER-HOURS DELIVERY                                 REFERENCE #7103
                                                                           PAGE: 1
    DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                             OF: 2
    APPROVED BY:                                                           REVISED:


        To address client needs thereby promoting positive client outcomes.

        To ensure that clients’ health is not jeopardized.


        __________________’s shall have delivery staff (or other qualified individuals) on-call to
         handle after-hours emergencies. __________________ shall have an established method
         for contacting the on-call staff to assure timeliness of responses.

        Delivery staff shall respond to the after-hours caller via phone within 30 minutes. Delivery
         staff shall determine the nature of the request or complaint and respond in accordance with
         the following procedure:

                 Provide consultation and guidance with problem-solving over the phone.

                 Determine if an on-site response to the call can be delayed until the next working
                  day, without posing a threat to the client’s safety and/or health.

                 Respond with an on-site visit, as required.


        Following receipt of an after-hours call, the on-call staff shall take the following steps:

                 Document the call on the Telephone and Communication Log and include the

                          Date

                          Time call was received

                          Client name

© The Compliance Doctor, LLC
 SUBJECT:             AFTER-HOURS DELIVERY                                 REFERENCE #7103
                                                                           PAGE: 2
 DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                                OF: 2
 APPROVED BY:                                                              REVISED:

                          Time of response to client

                          Reason for call, including any specifics

                          Name of individual receiving call

                 Dress in appropriate work attire (uniforms if applicable), when making calls after

                 Proceed directly to the warehouse, if a visit is required and obtain the necessary
                  tools, equipment and delivery vehicle.

                 Perform visit as required.

                 An employee should request that a second employee accompany him or her for the
                  home visit if the employee’s safety is in question.

                 Record details of visit on an on-call worksheet.

                 Contact the Operations Manager or designee to determine what course of action
                  should be taken if problems are encountered.

                 After the visit is completed, return to the warehouse to park and restock truck as

                 File on-call worksheet in client’s home care record to document details of visit.

© The Compliance Doctor, LLC

Description: medicare regulations for dme and hme companies require this policy if it is applicable to the types of services your dme provides, we make this easy for you with just a small amount of customization, you too will meet the requirements of the federal regulations. this policy is updated to the newest 2010 standards.
PARTNER Compliance  Doctor
THE COMPLIANCE DOCTOR, LLC is a consulting firm that offers services to assist health care professionals at the task(s) of state licensing, National Accreditation, as well as Medicare Certifications in any outpatient, ambulatory type of business. We assist the client by providing them leadership and consultation along the labored process of the regulatory world in health care. There is never a job too small, nor too big, we can handle them all.