medicare regulations for dme and hme companies require this policy if it is applicable to the types of services your dme provides, we make this easy for you with just a small amount of customization, you too will meet the requirements of the federal regulations. this policy is updated to the newest 2010 standards.
SUBJECT: ENTERING THE CLIENT’S RESIDENCE REFERENCE #7101 PAGE: 1 DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT OF: 2 EFFECTIVE: APPROVED BY: REVISED: PURPOSE: To ensure that clients’ rights and property are respected when care, treatment and/or services are provided by the company. POLICY: Clients are contacted to schedule a mutually convenient appointment/delivery date and time. Personnel entering the client’s residence shall introduce themselves and provide company identification. Delivery personnel shall use extreme care when entering the client’s home with equipment to prevent damage or injury to the client, the equipment and/or surrounding furnishings. If damage or injury to the client, home or furnishings occurs, delivery personnel shall report the incident to their supervisor and complete an Incident/Unusual Occurrence Report Form. Personnel, by means of inspection and discussion, shall assist the client to identify areas of the home where the equipment shall be placed to assure ease and safety of operation. Delivery personnel are discouraged from moving furniture. If unavoidable, furniture can only be moved if it is deemed practical and safe. Clients/family members/caregivers are not permitted to assist with the delivery of equipment. Personnel shall demonstrate respect for the client and his/her property and shall set-up the equipment in a safe, efficient and professional manner, providing privacy for the client as required. © The Compliance Doctor, LLC SUBJECT: ENTERING THE CLIENT’S RESIDENCE REFERENCE #7101 PAGE: 2 DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT OF: 2 EFFECTIVE: APPROVED BY: REVISED: Delivery personnel shall assure the proper operation of the equipment before releasing for client use. Clients should be provided with written instructions about the use and operation of the equipment in an understandable language and format. Delivery personnel shall not provide assistance to clients with ambulation, transfers and mobility. PERSONNEL STANDARDS: Personnel who deliver equipment shall be knowledgeable regarding the equipment use, safety factors, electrical requirements and/or problem-solving procedures, or arrangements shall be made to assure that the client receives proper instruction on the equipment from a qualified person (i.e., respiratory therapist may instruct in use of oxygen system which was delivered by the service technician). © The Compliance Doctor, LLC
Pages to are hidden for
"7101 - Entering the Client's Residence"Please download to view full document