7101 - Entering the Client's Residence

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					    SUBJECT:         ENTERING THE CLIENT’S RESIDENCE                     REFERENCE #7101
                                                                         PAGE: 1
    DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                           OF: 2
    APPROVED BY:                                                         REVISED:


To ensure that clients’ rights and property are respected when care, treatment and/or services are
provided by the company.


        Clients are contacted to schedule a mutually convenient appointment/delivery date and

        Personnel entering the client’s residence shall introduce themselves and provide company

        Delivery personnel shall use extreme care when entering the client’s home with equipment
         to prevent damage or injury to the client, the equipment and/or surrounding furnishings.

        If damage or injury to the client, home or furnishings occurs, delivery personnel shall report
         the incident to their supervisor and complete an Incident/Unusual Occurrence Report

        Personnel, by means of inspection and discussion, shall assist the client to identify areas
         of the home where the equipment shall be placed to assure ease and safety of operation.

        Delivery personnel are discouraged from moving furniture. If unavoidable, furniture can
         only be moved if it is deemed practical and safe.

        Clients/family members/caregivers are not permitted to assist with the delivery of

        Personnel shall demonstrate respect for the client and his/her property and shall set-up the
         equipment in a safe, efficient and professional manner, providing privacy for the client as

© The Compliance Doctor, LLC
    SUBJECT:         ENTERING THE CLIENT’S RESIDENCE                    REFERENCE #7101
                                                                        PAGE: 2
    DEPARTMENT: DURABLE & HOME MEDICAL EQUIPMENT                          OF: 2
    APPROVED BY:                                                        REVISED:

        Delivery personnel shall assure the proper operation of the equipment before releasing for
         client use.

        Clients should be provided with written instructions about the use and operation of the
         equipment in an understandable language and format.

        Delivery personnel shall not provide assistance to clients with ambulation, transfers and


Personnel who deliver equipment shall be knowledgeable regarding the equipment use, safety
factors, electrical requirements and/or problem-solving procedures, or arrangements shall be
made to assure that the client receives proper instruction on the equipment from a qualified
person (i.e., respiratory therapist may instruct in use of oxygen system which was delivered by the
service technician).

© The Compliance Doctor, LLC

Description: medicare regulations for dme and hme companies require this policy if it is applicable to the types of services your dme provides, we make this easy for you with just a small amount of customization, you too will meet the requirements of the federal regulations. this policy is updated to the newest 2010 standards.
PARTNER Compliance  Doctor
THE COMPLIANCE DOCTOR, LLC is a consulting firm that offers services to assist health care professionals at the task(s) of state licensing, National Accreditation, as well as Medicare Certifications in any outpatient, ambulatory type of business. We assist the client by providing them leadership and consultation along the labored process of the regulatory world in health care. There is never a job too small, nor too big, we can handle them all.