Account Manager Job Description - Download as PDF by jcs82077


									                           Account Manager Job Description
Passkey is the worldwide leader in online group reservations. The Boston-based technology company
offers meeting destinations, hotels and planners a powerful web-based solution for managing group hotel
reservations. The heart of the Passkey system is an innovative online booking engine that lets group
attendees make their hotel reservations online in the contracted group block, while allowing event
planners and hotels to access real-time reports and event information. Offered as an onDemand solution,
Passkey delivers benchmark speed, security and scalability.

The Passkey-enabled global network includes over 85% of major U.S. Convention and Visitors Bureaus
(CVBs), as well as thousands of hotels, trade associations, meeting planners and meeting management

Passkey is seeking an Account Manager to join our fast-paced, dynamic team. In this role, your primary
responsibility will be to pro-actively manage the relationship with new and existing customers within a
territory to increase adoption of our product. You will have quarterly and annual targets. To be
successful in this role, you will need to be goal driven, enthusiastic, organized and dedicated.

The performance criteria for success in this position are:

        Increased   customer adoption
        Increased   referenceable customers
        Increased   growth in feature usage
        Increased   ROI for customer base

Responsibilities include:

        Pro-actively manage a territory of approximately 100 accounts within the US to maximize
        adoption and usage for new and existing customers in implementing Passkey.
        Identify opportunities and implement strategies for usage improvement.
        Provide initial and ongoing training for customers to ensure adoption.


        3-5 years of relevant work experience within the group management industry required.
        Articulate and professional with an enthusiastic attitude and focus on results.
        High comfort level with internet based software and Microsoft products including Word, Excel and


Passkey offers an excellent benefits package including health, dental, long and short term disability.

This is a full-time position is located in Waltham, MA. A minimum of 50% travel is required.

Please send resumes in confidence to Alicia Moran, Vice President Client Services at

                                                                                          February 1, 2010

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