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Titanic_Precautions

VIEWS: 10 PAGES: 4

									Titanic Precautions

Word Count:
1171

Summary:
Many movies have been made about the tragic story of the Titanic.
Arrogance and ignorance was definitely present during its maiden voyage,
which was Titanic’s last voyage.

Many warnings were given, but unfortunately, the warnings were not taken
seriously. On April 14th, 1912 Titanic received six warnings that
icebergs were present in their perimeter. On the night of April 14th,
Titanic struck an iceberg and ultimately sank to the bottom of the
Atlantic Ocean.


Keywords:
Arrogance, Ignorance, Precaution, Preventive Maintenance, Management,
Leadership,Ethics


Article Body:
Many movies have been made about the tragic story of the Titanic.
Arrogance and ignorance was definitely present during its maiden voyage,
which was Titanic’s last voyage.

Many warnings were given, but unfortunately, the warnings were not taken
seriously. On April 14th, 1912 Titanic received six warnings that
icebergs were present in their perimeter. On the night of April 14th,
Titanic struck an iceberg and ultimately sank to the bottom of the
Atlantic Ocean.

For other entities, what happened to the Titanic does NOT have to happen
to them. Many have learned from the mistakes that Titanic had made.

There are several examples that follow and form a parallel to what
happened to Titanic and how an entity can learn from Titanic’s mistakes.

1. The Titanic only had 16 lifeboats, which was not nearly enough to save
everyone on the ship.

Only about 60% of the entire lifeboats’ capacity was utilized! Does your
company have a disaster plan in place? Are your computers, especially
your servers, being backed up on a regular basis? Many servers are now
being backed up on a daily basis and sometimes on an hourly basis.

When I was working at a Helpdesk, one of our afternoon gals was named the
“Backup Queen” because she took EVERY major server backup VERY seriously.
The company was very lucky to have the “Backup Queen” because there were
several instances where our most critical server had crashed and lost
information. Fortunately, information restoration was quick and painless
due to the machine being backed up on a regular basis.
We were very lucky to have someone who took the initiative to handle the
server backups. Is your company that lucky? Yes, doing backups can be
VERY unexciting. However, losing valuable data can be very exciting, but
in a negative way.

2. The crewmen in the lookout tower, or the “crow’s nest,” were not
issued binoculars to better search for icebergs.

Employees were not given the proper tools to use to do their job. Is your
company using the right software for the job? Are you saving money on
upgrading your operating system and software, but are losing customers?
If you are losing customers, you’re NOT really saving any money at all.

The right equipment can range from the very basic, such as issuing
headphones that are compatible with the phone system to customer service
representatives, to ensuring that a backup generator can adequately run
due to a power outage.

3. Titanic had a total of 16 watertight compartments. Initially, it
sounded fine, but unfortunately, each compartment did not hold water on
its own. Every compartment was similar to an ice cube tray. When one
compartment overflowed, water flowed into the next compartment. Each
compartment did not completely seal off water on its own.

Does your company have a good disaster recovery plan in place? If a flood
or a fire struck the premises, would you be able to resume business
operations in a matter of days or would it take a matter of months?

Is your information that you have on site being sent off site so you CAN
have another place to access your valuable information?

4. The Titanic was going at full speed at night in iceberg-infested
waters.

Are your machines at your business running at 100% capacity on a
continuous basis? How much is downtime costing you when those machines
need to be fixed? Are you REALLY saving money by not buying more
machinery? Does the cost of more machinery outweigh the cost of your
present machines’ downtime?

5. The Titanic did not heed to the many iceberg warnings.

Titanic received six iceberg warnings on the day it sank! Is your sales
force, customer service department and/or helpdesk REALLY listening to
your customers? Sam Walton, the founder of Wal Mart, said that the most
important person to an organization can be the one who greets that
customers. Too many companies don’t even realize just how MUCH each
person represents their company!

There is WAY too much competition in the marketplace NOT to heed
warnings. Industries like telecom, automobile, office supplies, soft
drinks, and restaurant industries, just to name a few, had better take
warnings seriously. Some companies might not get the luxury of six
warnings that the Titanic got. Sometimes, only one warning can break a
company. That’s why companies that DO encourage, and take seriously,
customer feedback are invaluable and can be a gold mine.

6. The Titanic only had white flare guns to signal for help.

Red is the standard color for a flare gun used to signal for help. When
the Titanic was sinking, white flare guns were shot off from the ship.
One or two ships many miles away say the white flares, but did not
interpret the white flares as warning messages.

Does your entity use the proper means of communication? Is it ensured
that all of the parties involved completely understand what the other
parties are saying? Many groups within an organization speak entirely
different languages. Sales, technology and management translations may as
similar to translating three different foreign languages.

7. Bruce Ismay, the president of White Star, pressured Captain Smith into
unrealistic and dangerous goals.

Ismay wanted the Titanic to arrive in New York on Tuesday, April 16th. In
order to meet this goal, the ship would have to travel at full speed a
majority of the time. The coercion from Ismay turned out to be dangerous
due to the ship’s demise.

Ismay’s level was similar to a CEO’s level. Is your company’s CEO and the
rest of the management staff setting realistic goals? Are your managers
providing bilateral communication? Feedback is vital to any company’s
survival because many managers are not involved in day-to-day activities.

8. The two wireless operators’ priorities were not focused on the ship’s
priorities.

Many of the aristocrats in first class passage had paid both operators
bonuses to wire messages to New York. One of the Titanic’s operators told
another ship to “shut up” after being given another iceberg warning. It
was a powerful rebuke that may have cost thousands of lives.

Is your customer service department doing all it can to retain and
acquire it customers? A polite and knowledgeable customer service
representative can save the company thousands of dollars and maybe more!
I have had the fortunate experience of dealing with many great customer
service representatives. I have told many of the rep’s supervisors that I
really appreciated their help as well and that they are lucky to have
such great rep’s on their team.

9. The Titanic’s steel construction was never tested in cold temperature.

The steel that made up ocean liners in the early 20th Century was brittle
to begin with. Unfortunately, the steel was never stress-tested to
determine what stress levels the structure could endure.
Is adequate testing being done on your company’s products? Are your
prototypes up to the challenges of customers’ demands? Are an automobile
company’s crash tests being utilized to the fullest extent?

								
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