94 Ways to Work with Your Virtual Assistant Many people see the benefits of working with a Virtual Assistant (VA), but once they hire one, they don’t know where to begin! Here’s a list to get you started – it’s not comprehensive by any means. If you need a service not listed here, ask around – someone is sure to provide it! Administrative Assistance Word Processing Proofreading/ Editing Data Processing Database Management Telephone Answering/ voice mail retrieving/ call return Email management: filtering/ generic replies/ spam removal Spreadsheet Design & Update Power Point Presentations Business Letters & Correspondence: editing/ formatting/ writing Calendar Management Appointment Scheduling Data Processing from hard copy to digital Create Business Forms/ Charts/ Reports/ Tables Document/ File Conversion Place orders Envelope stuffing & mailing Create manuals Computer Literacy Assistance Transcription: Call reports/ interviews Internet, Topic & Market Research Report Preparation
Peggy Murrah & Associates www.peggymurrah.com
Customer Relationship Management Reminder Service (meetings/ birthdays/ anniversaries Contact Management Send Birthday Cards/ Holiday Greetings/ Congratulations, etc Customer Support Service Customer Satisfaction Surveys Email follow-up
Peggy Murrah & Associates www.peggymurrah.com
Sales & Marketing Support Corporate Identity: logos/ business cards/ letter head/ slogans Power Point Presentations: create/ tweak Desktop Publishing: newsletters/ flyers/ promotional materials/ brochures/ coupons/ labels/ handouts/ postcards Sales, Business & Technical Writing Literature fulfillment Sample tracking & follow up Call Reports Market Research Competitive Intelligence Lead follow-up Product fulfillment: inventory and fulfill orders Customer Support Press Release writing & distribution Article writing & distribution
Peggy Murrah & Associates www.peggymurrah.com
Meeting & Event Planning Lodging & Travel Arrangements Rental Car Arrangements Arrange speakers Event Catering Handle online registration/ RSVP Coordination & Management Prepare Literature Meeting Arrangements: locate space/ contact vendors/ send announcements/ handle RSVP Secure A/V Equipment Coordinate with decision makers Workshop/ Seminar Registration Internet/ Web Conference Rooms/ Online Meetings Teleconference or Trainings: Secure bridge lines/ recording services/ transcription/ send announcements
Peggy Murrah & Associates www.peggymurrah.com
Speakers Package Topic Research Locate appropriate speaking venues PR Kit Assembly: One Sheet/ Articles/ Fee Schedule Send out materials and follow up Manage information required by meeting planners: Introduction/ Biography
Peggy Murrah & Associates www.peggymurrah.com
Website Management Maintenance & Updates Shopping Cart Setup & Maintenance Autoresponders Newsletters Advertising/ Promotional Tracking Manage Affiliate Programs PayPal Integration AdSense integration Domain Registration Hosting FTP Transfer Audio/ Video additions Podcasting Forms Assessments Forums/ Bulletin Boards Moodle design, install, setup and management Blog design, install, setup and management Camtasia recordings Membergate membership site management
Peggy Murrah & Associates www.peggymurrah.com
Online Marketing Search Engine Optimization Package Traffic Generation Package Article Submission Blog & Ping Google AdWords Campaign Overture & Yahoo Campaigns Joint Ventures: Research appropriate persons Reciprocal Links Advertising in related ezines Viral Marketing Strategies Networking Research Discussion Forums Email promotions (your own list) Affiliate Program Social Media/ Networking
Need something not listed? Contact us – if we don’t provide it, we’ll help you find it!
Peggy Murrah & Associates www.peggymurrah.com