Nationwide is one of the largest insurance and financial services providers in the world with over
About Nationwide $157 billion in statutory assets. Our Company’s AM Best Rating of A+ reflects our solid
financial positioning. Nationwide has been in Florida for over 50 years and our regional office is
in Florida so the Nationwide staff is directly aware of the Florida insurance market.
Product Offerings Nationwide offers a full range of insurance products and financial services. This gives “one stop
shopping” for all insurance needs and allows better coordination of insurance and financial needs
through a more personal relationship with a single agent. Nationwide is competitive with the
marketplace in both price and product offerings for a variety of Insurance needs. Some of the
products and services available through a Nationwide Agency are:
• Auto Insurance (Standard and Specialty Auto)
• Motorcycle Insurance, Golf Cart Insurance, ATV Insurance, NEV/GEM Insurance
• Property Insurance
• Commercial Insurance for business owners and artisan contractors including: auto,
property, liability, worker’s compensation and umbrella.
• Life Insurance
• Annuities and Mutual Funds
• IRA’s and 529 Plans
Nationwide offers products and coverages that other companies do not offer, such as
• Coverage for 99% of motorcycles as well as coverage for Small Electronic vehicles,
Golf Carts, Scooters, Segways, ATV’s and Trailers
• First Accident Forgiveness: Nationwide will not surcharge the premium for the first
accident if a customer has been with Nationwide for five years or more
• Original Equipment Manufacturer Endorsement will repair or replace exterior parts with
parts from the Original Manufacturer
• Guaranteed Automobile Insurance coverage which means the customer is guaranteed to
renew in a Standard Auto company (effective 5/23/07 and after)
• APIP: Additional coverage above the statutory PIP limits
• Identity Theft coverage is available for any customer with a Nationwide Property policy
• Special Events Liability coverage
• Automatic $1500 of customization coverage on all Standard Auto policies
• Automatic $1500 in sound equipment coverage on all Standard Auto policies
• Umbrella Insurance provides additional liability coverage above the limits of your other
Nationwide offers discounts for customers who have:
Discount Offerings • An Accident Free driving record
• Taken an Accident prevention course
• Membership in a qualifying organization
• A Financial Product and an Auto Product with Nationwide
• Students on the policy with good GPA’s
• A Property/Homeowners Product and an Auto Product with Nationwide
• Ownership of a Home, even if it’s not insured with Nationwide
• Been insured with Nationwide for multiple years
• Airbags or anti-theft devices in insured vehicles
• Discounts for mature drivers over the age of 55
Community Nationwide is involved in the Community. For example:
Involvement • Organizations we work with in Florida include: March of Dimes, United Way, Junior
Achievement, Big Brothers and Big Sisters, Habitat for Humanity, Urban League
• Received awards for Inspiring Success and Spirit of the Community
Nationwide provides excellent customer service by offering:
On Your Side • Service through the number 1-877-OnYourSide Monday through Friday, 7 a.m. – 12
Customer Service a.m. and on Saturday from 8:30 – 5 through a Customer Care center which can service
existing customers in English or Spanish.
• Claim reporting capability 24 hours a day, 7 days a week at 1-800-421-3535 or online
claims reporting capability at
• Same day contact from claims which means customers are contacted on the same day
the claim is reported. This allows claims to be settled in a timely manner.
• Catastrophe claims handling: 90% of CAT claims were closed within 45 days
• IRT services to ensure a Nationwide customer will continue to receive Nationwide
coverage after moving to another state.
From a Claims perspective, Nationwide offers:
World Class Claims • Claims service in areas where our claims representatives and customers live and work.
Handling This may be face-to-face or over the phone.
• Nationwide Trial Division provides cost savings. We obtain the best talent who are
committed to the Nationwide Values. Nationwide is Trial Division’s only client
which means more time for great service
• Blue Ribbon Repair service (BRRS). Nationwide has over 120 Blue Ribbon Shop
partners statewide that offer drive-in claims service, towing, auto rental through
Enterprise and glass replacement through Safelite Auto Glass. All vehicle repairs
made in a BRRS are lifetime guaranteed by Nationwide for as long as the customer
owns the vehicle.
• Specialized claims handling. This means the claims representatives are specifically
trained for either auto, homeowners, commercial, motorcycles, non-injury, litigation
cases and specialty auto.
• Nationwide exclusively offers AutoWatch: This is an internet based software product
which enables BRRS customers and Nationwide Agents and Staff the ability to
monitor vehicle repair images, send e-mail communications, and provides a low cost
“In process” measurement of customer service.
• An Immediate Settlement Unit that offers prompt handling of the smaller-exposure or
“fast track” homeowner claims, which may be able to be resolved at first contact.
Nationwide has dedicated underwriters assigned to every district to:
• Offer on your side customer service to your agency so you have a sole contact for all
of your Personal Lines and Commercial Lines needs.
• Help manage the growth and profitability goals of your agency
• Allow for increased field visits to strengthen the underwriter/agency partnership
Nationwide is committed to reducing Fraud in these ways:
Anti-Fraud • A full-time anti-fraud team (Special Investigation unit) to keep rates competitive and
Initiatives protect the customer.
• A Rate Examination Team to ensure all customers are paying the right premiums for
their risk – this helps keep rates competitive
• A patented Validation Authentication Tool that uses real time customer information to
identify potential undisclosed customer information
Nationwide offers outstanding marketing support to its agents:
• Advertising, direct mail and merchandising, available in English, Spanish and Chinese
• Average marketing support of $30,000 per Florida agent
• Retention mail is sent to early term customers and this is paid for by the company.
• Over 16,000 direct mail acquisition pieces mailed annually per Florida agent