2nd Annual VoIP Summit

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					2nd Annual VoIP Summit: For Government & Public Sector Organizations                                                                         Page 1 of 4

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                                                                                                                       CONFERENCE SPONSORS:
                                     2nd Annual VoIP Summit
    CONFERENCE LINKS          For Government And Public Sector Organizations
              OVERVIEW ·                             Conference: Feb 19 & 20, 2007
                                                       Workshops: Feb 21, 2007
                AGENDA ·                                    Ottawa, Ontario
                   day 1
                   day 2
                                    CONFERENCE DAY ONE - MONDAY FEBRUARY 19
                       7:30am - 9:00am
    CONFERENCE VENUE · Registration and Continental Breakfast

               PRICING · 9:00am - 9:15am
                         Welcome and Opening Remarks from Conference Chair
              RESOURCE Kirsten Embree, Partner, Fraser Milner Casgrain LLP
               CENTRE ·
                         9:15am - 10:00am
                         CASE STUDY
                         Converged Communications Strategy for the Government of Canada
                           Tom Wilson, Product Manager, Network Applications and Services, Information Technology
                           Services Branch (ITSB), PWGSC

    LAST YEARS EVENT       VoIP and converged communications are expected to deliver cost savings,
                           productivity improvements, and competitive edge, yet VoIP has seen relatively                 TO REGISTER FOR THIS
                           limited adoption in Government of Canada to-date. Recognizing that GC presents                        EVENT:
                           a unique business environment, PWGSC is taking an enterprise-wide approach to                           Call:
                           IT within the Government with a focus on shared IT services. The strategy for IPT            416.516.7833.x.24 (local) or
                           delivery within GC addresses the needs of individual departments while leveraging           1.866.516.7833.x.24 (toll free)
                           common requirements. This session will cover some of the trends in VoIP that
                           PWGSC believes could deliver significant value to government departments and                          Email:
                           agencies, and outlines the strategic approach that the IT Shared Services      
                           Organization is taking to migrate telecoms delivery to an IP infrastructure.
                           Topics include:                                                                                  416.352.1460
                                                                                                                    (ATNN: registration department)
                                   PWGSC strategy                                                                                  Click:
                                   Architectural approach
                                   VoIP features & potential benefits in GC setting
                                   Service Delivery Alternatives

                           10:15am - 11:15am
                           Update on the Current State of Regulation of VoIP Services
                           Laurence Dunbar, Senior Partner, Communcations & Competition Law, Johnston & Buchan

                           There has been a flurry of activity on the regulatory front over the past year
                           respecting regulation of VoIP services. This has included both CRTC proceedings
                           and review and variance by the Federal Cabinet. This session will provide an
                           overview on the current state of regulation in this sector.

                           Topics will include:

                                   Current state of VoIP regulation
                                   Extent of deregulation to date
                                   Emergency service obligations for VoIP service providers
                                   Prognosis for future deregulation and regulatory reform

                           11:15am - 12:15pm
                           CASE STUDY
                           The Transition to IP Telephony at London's Hospitals
                           Dave Crowley, Manager of Telecom and Network Services, London Hospitals

                           Faced with an ever-increasing number of collaborative partnerships between
                           regional health care facilities and within inter-city health care programs, the need
                           for an effective and flexible communications strategy, while keeping costs in
                           check, is essential. In this session you will learn how the London's Hospitals are
                           migrating to IP Telephony to meet the new demands for increased functionality
                           and new applications, and as legacy systems reach their end of life.

                                   The foundational components                                                                                               3/5/2007
2nd Annual VoIP Summit: For Government & Public Sector Organizations                                            Page 2 of 4

                                    Merging hospitals
                                    Evolution of unified corporate goals and business needs
                                    Unifying policies, processes, contracts and standards
                                    Building the support structure
                            Building the infrastructure:
                                    Evolution of the voice ready network
                                    The core
                                    The distribution layer
                            The deployment:
                                    Deployment strategy
                                    The challenges
                                    Our progress
                            The Benefits:
                                    Lessons learned

                    12:15pm - 1:15pm

                    1:15pm - 2:15pm
                    CASE STUDY
                    City of Hamilton's VoIP Implementation Process
                    Peter MacNeil, Manager of Network & Client Support, Information Technology Services, City
                    of Hamilton
                    Cathy Poper, Network Support Analyst, Information Technology Services, City of Hamilton

                    The City of Hamilton converted to VoIP to reduce costs, improve services and
                    provide a converged infrastructure for future applications. The presentation will
                    cover the journey travelled in upgrading a municipal government from traditional
                    phone systems to a VoIP system in a converged network environment.

                            Looking ahead

                    2:30 pm - 3:30 pm
                    CASE STUDY
                    Pembina Trails School Division - Creating a "Future-proof" VoIP Network
                    using Objectworld's Unified Communications
                    Don Reece, Director Information Technology, Pembina Trails School Division

                    Pembina Trails School Division in Winnipeg, Canada was faced with the challenge
                    of unifying muliple end of life telephone systems owned by legacy school divisions
                    when they were amalgamated. PTSD built a sophisticated Microsoft Active
                    Directory network, pushed their own 1 gbps Dark Fibre to all sites through Dell
                    switches and maintains everything with in-house expertise. The essential
                    considerations for choosing Objectworld Unified Communications were Total Cost
                    of Ownership and the ability to leverage existing technology and expertise to
                    support a "future-proof" communications system.

                            Leveraging the Dark Fibre, Active Directory, Dell Infrastructure
                            Partnership payoff, our flavour of VoIP
                            In-house control, savings and client satisfaction
                            Feature rich tools like video, audio, real-time collaboration and seamless
                            Proof of concept makes the decision risk-proof
                            The business case - 5 year TCO

                    3:30 pm – 4:00 pm
                    Discussion of Key Learning Points for Day 1 by Conference Chair
                    Kirsten Embree, Partner, Fraser Milner Casgrain LLP

                    End of Day One

                             CONFERENCE DAY TWO - TUESDAY FEBRUARY 20                                                                 3/5/2007
2nd Annual VoIP Summit: For Government & Public Sector Organizations                                       Page 3 of 4

                    7:30am - 9:00am
                    Networking and Continental Breakfast

                    9:00am - 9:15am
                    Re-cap of Learning Points from Conference Co- Chair

                    9:15am - 10:15am
                    CASE STUDY

                    10:30am - 12:00am
                    CASE STUDY
                    Managing Enterprise Voice Services
                    Richard Boucher, Senior Consultant, CA
                    Ron Watt, Director of Marketing, Empowered Networks

                    Enterprise Voice Services in today's environment can involve multiple
                    technologies, and multiple vendors, with diverse audiences and requirements.
                    While some organizations take a 'full migration' approach to deploying VoIP, if your
                    key business processes depend on established 'legacy' voice services, a 'forklift'
                    migration approach may be a major risk. Large distributed organizations that have
                    substantial investments in their existing PBX, Voicemail, ACD and IVR systems
                    may prefer a 'hybrid migration' approach that yields some of the benefits of VoIP
                    with minimal new expenditures, risk and disruption to key voice services. This
                    session highlights how leading organizations have addressed key Voice
                    Management requirements, including:

                            The role of testing and management tools in VoIP deployment
                            Understanding, predicting and managing capacity requirements
                            Managing configurations, for legacy and IP Voice, the network, and end-
                            Ensuring GoS/QoS and service availability for Voice and other Business
                            Auditing Security, Usage and Accounting
                            Enabling effective troubleshooting for Voice Services

                    12:00pm - 1:00pm

                    1:00pm - 2:30pm
                    CASE STUDY
                    Fraser Health Voice Over IP Case Study
                    Neil Currie, Chief Information Officer, Fraser Health Authority

                            Introduction to Fraser Health Authority
                            FHA network infrastructure overview
                            Network convergence
                            Business drivers for VoIP
                            Accomplishments to date

                    2:45pm - 4:00pm
                    VoIP Security Strategies: Keeping VoIP Hackers at Bay
                    Greg Moore, Senior Technical Marketing Engineer, Cisco Systems

                    In many respects, Voice over IP (VoIP) is just another application running on the
                    data network that's subject to the same security policies, practices and features as
                    any other application that runs on the network. But there are several aspect of
                    VoIP that make it unique - time sensitive nature, near 100% availability, high
                    expectations of the end users, and possibly an extension of the infrastructure, that
                    is, the phone itself, into end user space. Assuming VoIP is run within the
                    enterprise then the hacker you're defending yourself against is more than likely a
                    trusted employee who is entitled to be there.

                    In this session we'll consider several attack vectors and the steps that can be
                    taken to mitigate them. This will include:

                            Denial of Service
                            Spam over IP Telephony - SPIT
                            Worms, trojans and viruses
                            Session hijacking
                            Toll fraud                                                            3/5/2007
2nd Annual VoIP Summit: For Government & Public Sector Organizations                             Page 4 of 4

                     4:00pm - 4:30pm
                     Discussion of Key Learning Points by Conference Co-Chair

                     End of Day Two

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