[Your Name]
[Street Address], [City, ST ZIP Code] [phone] [e-mail]
Objective Profile
CASINO OPERATIONS/HOSPITALITY SERVICES
Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and cost control. Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly; licensed by the Illinois Gaming Board. Familiar with Microsoft Word, Microsoft Excel, e-mail, and the specialized systems MUTUALINK and KRONOS; utilize TRW system to run credit checks.
Employment
Alpine Ski House, Elgin, IL 9/94-Present Cage Supervisor Responsible for up to 100 employees including 74 cashiers, four soft-count supervisors, and 13 soft-count clerks in cashiering for this casino. Monitor the payroll reports for payroll information. Utilize Microsoft Excel to schedule cashiers and track cash over/short counts. Run customer credit requests through the TRW credit report system. Monitor transactions for zero-tolerance adherence to the Illinois Gaming Board regulations. Prepare currency transaction reports (CTR) as required under Chapter 31. Submit incident and credit fraud reports to Security personnel. Trained in the reservation booking system. Promoted from Cage/Ticketing Supervisor. Fourth Coffee, East St. Louis, IL Main Banker/Cashier In charge of all aspects of cage/bank operations for this casino. Woodgrove Bank, Dover, DE Head Teller Army & Air Force Exchange Service, Ramstein Air Base, Germany Central Checkout Supervisor 6/93-9/94
7/92-6/93
1990-1992
Training
Frontline Leadership CUNA Star (Customer Service) Modules Training Principles of Management