Promise Management by NILANJANONLINEINDIA

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									Promise Management
              Nilanjan Basu
It is not what we gain
   but what we save
  that makes us rich.
 It’s not what we read
but what we remember
that make us learned.
Its not what we profess
  but what we practice
 that gives us integrity.
        Its not promise
but Promise    Management
that enriches our personal image.
           Instances of Promise
           Management
   “I am taking my bath and will call you in
    five minutes”-if you have promised earlier to
    call
   If we forget to call/do something-”Oh! I am
    sorry, I forgot”
   Paying huge debt in time
   Punctuality
   Enquiring about missed calls
   Attending social functions
Instances of
Promise Management

   Sending data/submitting report required by supervisor within
    DEADLINE-if cant -due to unavoidable, exceptional reasons-
    please inform your supervisor –DON’T TAKE OTHER
    PERSON’S FOR GRANTED
   Saying “no” to unreasonable expectations with justifications
    given sagaciously
   If you cant take up customer’s call – please call me after 30 mins
    (eg.) due to some unavoidable reasons and
    don’t say always that you are in meeting.
   Common errors           ! ?
• “ I have a great relationship with
  him, if I do his work later on , he
  wont mind”.
• “Don’t worry. I will manage. I will
  convince him…”
• “Credit has signed off with a
  condition that I have to submit
  latest salary slip by tomorrow.No
  problem-I will submit when he will
  put the file on hold during
  underwriting…”
   One very common
  mistake we do as a
       mentor –
      not keeping promise
to guide/train team members
     in a structured way
            and still
 expect outstanding results.
      Remember promises kept – use note pad/diary




There is nothing wrong in resisting others’ unreasonableness




           Remembering promise is a technique to
         augment one’s own character and personality
 Intelligence and capability are not
               adequate.
We must have the joy of doing things
             beautifully.

								
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