Promise Management Nilanjan Basu It is not what we gain but what we save that makes us rich. It’s not what we read but what we remember that make us learned. Its not what we profess but what we practice that gives us integrity. Its not promise but Promise Management that enriches our personal image. Instances of Promise Management “I am taking my bath and will call you in five minutes”-if you have promised earlier to call If we forget to call/do something-”Oh! I am sorry, I forgot” Paying huge debt in time Punctuality Enquiring about missed calls Attending social functions Instances of Promise Management Sending data/submitting report required by supervisor within DEADLINE-if cant -due to unavoidable, exceptional reasons- please inform your supervisor –DON’T TAKE OTHER PERSON’S FOR GRANTED Saying “no” to unreasonable expectations with justifications given sagaciously If you cant take up customer’s call – please call me after 30 mins (eg.) due to some unavoidable reasons and don’t say always that you are in meeting. Common errors ! ? • “ I have a great relationship with him, if I do his work later on , he wont mind”. • “Don’t worry. I will manage. I will convince him…” • “Credit has signed off with a condition that I have to submit latest salary slip by tomorrow.No problem-I will submit when he will put the file on hold during underwriting…” One very common mistake we do as a mentor – not keeping promise to guide/train team members in a structured way and still expect outstanding results. Remember promises kept – use note pad/diary There is nothing wrong in resisting others’ unreasonableness Remembering promise is a technique to augment one’s own character and personality Intelligence and capability are not adequate. We must have the joy of doing things beautifully.