VERNON PALTZ firstname.lastname@example.org | 714.306.2460 SUMMARY I have expertise in all areas of I.T. from server set-up, network device configuration, I.T. resource management to Help Desk Support. When handling support calls, I inform and empower my clients by giving THEM the knowledge to resolve some challenges on their own. In my previous positions, I have been able to reduce support calls and create a positive shift in the department image. An area where I can reduce costs is in the consolidation of server responsibilities which reduces downtime and the need for additional equipment. I bring value to you through my experience, dedication and commitment to professional and personal excellence with recognition for outstanding efforts by being selected as the Employee of the Quarter and Year. I would love to be part an organization where both the company and I can grow together. KEY SKILLS Data back-up, restore and testing Help Desk Support Server purchase, build and viability Monitor HVAC/UPS/fire system health Optimization of PC/Laptop performance Ensure all application/patch updates Documentation and procedure writing Application training Optimize Active Directory/DNS/DHCP Server and workstation decommission Implement new technology Build Cat5e Cables Space planning Disaster Recovery testing PROFESSIONAL EXPERIENCE Consultant, Corona, CA 2006-2008 Specializing in small and home-based businesses. Consultant Reported to Client. Install and troubleshoot software applications. Plan and implement Antivirus Antispyware solutions. Recommend, purchase and install hardware and software. Install networks (routers, switches and CAT5 cable/patch panels and. Design and Maintain DNS, DHCP and Active Directory. THE MINKA GROUP, Corona CA 2006-2007 Manufacturing leader in the decorative lighting industry. Network Administrator The days are split 70/30 between server maintenance and support calls. Responsible for back-ups using Veritas B/U Exec. including media rotation and offsite media management. Other duties include installation and configuration of Dell Power Edge servers with RAID 1 and 5, PC workstations and laptops. In addition I maintained DNS, DHCP, Active Directory and Companywide Antivirus solution (TrendMicro Office Scan). Implement new ShoreTel VOIP phone system with vlan. Install networks (routers, switches and CAT5 cables) at remote job sites. Support remote job sites via phone and Remote access client, VNC and dameware remote. Planned and executed division re-location within 90 days of lease commencement, constructing major tenant improvements, turning the building into “state-of the art” engineering and manufacturing facility. VERNON PALTZ PAGE 2 COAST COMPUTER SERVICES, Lake Elsinore, CA 2004-2006 Computer and I.T. services consultants and Internet service provider. Network Administrator Reported to CFO at the client site Taisei Construction Corporation. The day was split 50/50 between server maintenance and support. My main focus was keeping the multiple site servers were backed-up and running efficiently and the connectivity between the workstations, servers and corporate offices were up at all times. Ensure current and reliable data back-ups for all servers. Install and configure servers, PC workstations and laptops. Support job sites via phone and remote access client and PCAnywhare. Support AS/400 clients on IBM I-series. Maintain DNS, DHCP and Active Directory. FINANCIAL PARTNERS CREDIT UNION, Downey, CA 1991-2004 Formerly ROCKWELL FEDERAL CREDIT UNION 750 million dollar financial institution serving the LA and Orange Counties. Network Administrator (many other rolls as well) Reported to Information Technology Manager. The day was split 40/60 between server maintenance and support calls. My main focus was assisting Network Engineer and leading the support staff in handling support calls. Migrated NT domain to 2000 domain with Active Directory and DNS. Migrated e-mail system from Exchange 5.5 to Exchange 2000. Developed Back-up strategy using Archserve 2000. Implement a VPN via a Netscreen 3000. Research, configure and roll-out Help Desk system (Track-It!). Manage WebSense Internet filtering and security. Managed project to convert all Automatic Teller Machines to TCP/IP and compliance for Y2K. Assisted with moves, adds, and changes to the Siemens (ROLM) 9751 PBX. Supported host mainframe running UNIX. Help lead team to implement audio/visual system in the Corporate Boardroom PROFESSIONAL DEVELOPMENT/TRAINING Microsoft Certified Professional Completed courses in: Microsoft Windows 2000 network and Implementing Microsoft Windows 2000 operating system essentials. Network Infrastructure. Implementing Microsoft Windows 2000 Implementing/Administering Microsoft Professional and Server. Windows 2000 Directory Services. Y2K planning. Leadership and team building.