ANGELA KATHRYN HEUER by gabyion

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									                                             ANGELA KATHRYN HEUER
                                        5024 Forest Way • Bloomfield Hills, MI, 48302
                                          heuer.angela@gmail.com • 248.818.0011
                                                  www.angelaheuer.com


EDUCATION

University of Michigan                                                                                     Ann Arbor, MI
Bachelor of Arts in English: Minor in History                                                                  May 2009
GPA: 3.32/4.00


EXPERIENCE

The Original Cottage Inn Restaurant                                                                        Ann Arbor, MI
Senior Hostess/Server                                                               September 2005 – Present
   Manage 8+ tables per shift in a fast-paced environment, encouraging quick table turns.
   Oversee reservations and effectively manage other hostesses in often chaotic environment.
   Utilize customer service skills to anticipate guests’ needs and resolve issues.

Aflac                                                                                                        Chicago, IL
Sales Intern/Associate                                                             June 2008 – September 2008
   Developed interpersonal and analytical skills during five-week training program focused on selling
    techniques and specifics of insurance product.
   Passed series of tests in order to obtain Illinois Insurance license.
   Created innovative marketing campaigns in order to attract new business.
   Led eight to ten meetings per week with business owners in order to sell product.
         Held product presentations to enroll clients and provide continued support after enrollment.


J. Alexander’s                                                                                       West Bloomfield, MI
Server                                                                                         June 2007 – August 2007
         Upheld renowned customer service commitment in upscale dining environment.
         Attained extensive knowledge of wines and gourmet dishes through intensive training program.

Cary Ann’s Hallmark                                                                                  Bloomfield Hills, MI
Sales Associate                                                                             February 2003 – June 2004
         Initiated new advertising strategies, enhancing store image and increasing customer traffic.
         Worked with other local retailers to establish sidewalk sale, including arranging retailer discounts and
          organizing fundraising activities for local civic organization.
         Utilized interpersonal skills to greet guests, answer questions and handle sales transactions.

SKILLS

•       Experience with Google Analytics and AdWords
•       Proficient in Microsoft Suite

ACTIVITIES AND INTERESTS

•       Delta Delta Delta Sorority, National Correspondent
                                                                    •   Journalism
•       Students Fighting Cystic Fibrosis, Member
                                                                    •   Bikram Yoga
•       Bikram Yoga

								
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