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					                                      Michael A. Marrochello
                            CBRM, CCNP, CCNA, CCDA MCSE, MCP, MCSA
                                     6032 Seminole Gardens Circle
                                    Palm Beach Gardens, FL 33418
                                            561-302-0124
                               michael.marrochello@verizonbusiness.com


                                               IT Manager
Qualifications Profile
     Focused, results oriented, seasoned professional capable of immediate impact on organization’s
         customer delivery.
     Over 10 years of IT Management experience.
     Design and implementation expert with Data/VoIP, TCP/IP, SIP, SNMP, and VPN, Firewall
     Extensive professional experience in planning, developing, pre-sales engineering, project
         management, and hands-on work in the computer networking field.
     Experience in building relationships as a channel partner for vendors such as Ingram-Micro,
         Cisco, Nortel, Avaya, Siemens, Alcatel, Microsoft, HP, Dell, and Compaq.
     Designed and implemented policy and procedures for full life cycle customer I.T. departments.




Skills:
Network Operating Systems
NT 4.0 – 2000 -2003; Linux 9; Solaris; Unix; Citrix; MS Terminal Server; MS Cluster Server; Novell
Email/GROUPWARE
MS Exchange 4.0 - 2003; Novell Groupwise; Lotus NOTES 4.6 - R5; Wingra; POP3
WAN Solutions
Cisco Routers: 7500 – 3600 - 2600 – 1600 -Cisco Unity – CSA – CCM - Switches: Layer 2-3 VLAN Cisco
Catalyst 5500; Foundry Fast Iron, Turbo Iron; 3Com
Ascend Routers: Pipeline 75 –50; Amazon - Firewall: Firewall-1, Raptor, PIX, Watchguard
BigIP, ArrowPoint CS-100, Cisco CSS 11500 - Checkpoint Secure Remote
MS PPTP/VPN
ISS, NetIQ Penetration testers
T1; Frame Relay, ISDN,
OSPF, RIP, BGP, TCP/IP, DNS,DHCP
Internet
IIS; MS Proxy; Novell Bordermanager; Netscape Proxy
Hardware
Compaq Rack Mountable Servers, HP Servers, Dell Servers,
Management
Compaq Insight Manager, HP OpenView, Concord Communications, IP Ping, Systrak, Wyse Expedian
VoIP
Pre-Sales solution design Siemens High Path 4000 with IP Integrated Access through a router translation PRI to IP.
Avaya and Nortel Solutions design for Maintenance and EOL upgrade.
Experience:

05/08 – Present       Verizon Business                              Fort Lauderdale, FL
Pre-Sales Engineer GOV/ED

       Pre-Sales solution design Siemens High Path 4000 with IP Integrated Access through a router translation PRI to
        IP. The sale saved a major account in South Florida.
       Avaya and Nortel Solutions design for Maintenance and EOL upgrade.
       Firewall Pre-Sales with Checkpoint and PIX Firewalls.
       I worked with PBX and IPPBX solutions
       I worked with the design of QOS in a VoIP environment.
       I helped obtain new business with GOV/ED in the Greenfield market space.
       Customer Focused delivery of high-end solutions
       Pre-Sales Engineer aiding Sales Team with product knowledge.
       Pre-Sales of MPLS, VOIP, DSx, OCx, Fiber, Cisco, Alcatel, Siemens, Nortel, Juniper, Avaya,
        other CPE
       Interact with sales to provided high-end solutions for GOV/ED
       Provide pricing for MPLS, VOIP, DSx, OCx, Fiber, Cisco, Alcatel, Siemens, Nortel, Juniper,
        other CPE
       Work with security team to provide solution for local area University
       Work with Sales Team to design MPLS Solution for local area Government
       Work with Sales Team to sell Burstable Trunking solution for VOIP
       Work with Sales Team to recommend IP Trunking for VOIP over PRI
       Work on RFP responses for Government Solutiions
       Work with eRate for K-12

11/06 – 03/08        Argent Software                                Palm Beach Gardens, FL
IT Manager/VP of National Training

       Managed 10 employees
       Firewall Configuration with Checkpoint and PIX Firewalls.
       Managed Voice and Data Networks
       Load Balancing Solution Expert with BigIP F5.
       Recommend and design DNS for redundancy.
       Work with Internet protocols such as BGP, RIP, OSPF, ISIS and Layer 2 protocols.
       With with the design of Contect Solutions such as HTTP, RTP, FTP, SFTP, FTPs
       Work with Unix and Linux design.
       Design and recommend SIP, TCP/IP, VPN Solutions
       I worked with the high-end monitoring of SNMP v.1 – v.3, SNMP, and VPN
       I created high-end deliverable reports for the CIO/CTO
       Pre-Sales Engineer aiding Sales Team with product knowledge.
       Provided a new standard in pre-sales quotas meeting and exceeding sales every quarter.
       Timely reporting and analyses on IT through Trend Setting and Capacity Planning Tools.
       Employee evaluation and performance review.
       Employee hiring
       Developed comprehensive DRP/BCP/ITL
       Performed all managerial duties.
       Worked Trade Show to secure more business

The position requires 100% travel to locations such as Texas, Kansas City, and Canada
08/03 – 11/06              NDS                                  Palm Beach Gardens, FL
Engagement Manager
     Interact with Sales and Engineering to provide first class consulting nationwide.
     Sales of over $100,000 monthly
     I designed and support PBX and IPPBX solutions.
     Created QOS in a VoIP environment.
     Manager of 10 I.T. personnel focusing on the delivery of quality projects.
     Created budgeting with in depth Trend Analysis and Capacity Planning.
     Work with other department to coordinate policies for SOX Compliance
     Business Continuity Planner focusing on Risk Assessments, Business Impact Analysis, and
         Disaster Recovery Planning.
     Technology Consultant for Enterprise size businesses making recommendations for Microsoft
         Exchange 2003 migrations.
     Designed and installed Cisco Unified Messaging to integrate with Exchange 2000 and Exchange
         2003 both on box and off box. Redesigned AD to integrate with Cisco AVVID. I did this for
         several companies with 1,000 or more employees.
     Design, install, and managed Cisco series Routers and Switches with OSPF, EIGRP, RIP, HSRP
     Work with CISCO PIX firewall’s
     Work with EMC to implement high-end storage devices.
     Work with MAS 90 to run end of month reports, upgrades.
     Security Analyst with financial institutes – Use tools such as Nessus, ISS, NetIQ, Ethereal to do
         indepth security penetration testing both external and internal. I have done blackbox and whitebox
         scans – doing security audits with both prior environment knowledge and with no prior
         environment knowledge.

The position requires 100% travel to locations in North Carolina, Ohio, South Carolina, and Maryland

10/01 – 06/03              BayState Computers                         Melrose, MA
VP of Information Technology
     Set budgets for I.T. department
     Work on channel sales program with several partners
     Work on the development of employees within the IT department
     Design and setup wireless LAN in public facility for local police and fire departments.
     Design and implement WAN/LAN solutions.
     Do Business Continuity Planning for local Credit Unions and other financial institutes.
     Run Security and Risk assessments and make recommendations for security solutions at local
         banks and credit unions. Used tools such as Nessus, NetIQ, and ISS.
     Work with Firewall 1 on installing and designing security solutions
     Migrate Windows NT to Windows 2000.
     Migrate Novell to Windows 20000.
     Migrate Groupwise to Exchange 2000.
     Migrate Lotus Notes to Exchange 2000 with Winga
     Install and configure PIX, Checkpoint, and Sonicwall firewalls.
     Migrate NT to 2000.
     Setup profiles and policies for Win2K projects.
     Setup VLAN’s on Cisco switches.
     Setup Cisco routers for T1 and Frame Relay
     Setup Frame Relay with sub-interfaces
     Extensive Active Directory work.
     SMS design and setup.
     ISA design and setup.
     Troubleshoot and support all aspects of day to day systems.
       Trained class of 20 people for CCNP, CCNA, Network Plus


2/01 – 09/01                               Alcatel                                    Andover, MA
Senior Network Engineer
     Engineer the design and implementation of layer 2 and layer 3 switches and routers using Cisco,
         Foundry and Amazon equipment. Design wide area network using various vendors for a complete
         high-availability package.
     Work with Engineers to troubleshoot connectivity to edge routers.
     Setup OSPF on L3 switches.
     DNS Administration on Sun Solaris systems.
     Design and implant multi-homed Citrix/Terminal server solution to interact with QA labs.
     Apache/Netscape server maintenance.
     Install ArrowPoint load balancer.
     Implement SQL/Exchange 2000 rollout.
     I setup and maintained the PIX Firewall and maintain.
     I setup fail over PIX solution design.
     Configured and troubleshoot Compaq Rack Mountable Servers.
     Setup CIM and various Compaq Management Boards.
     I was responsible for heading the NT 4.0 to Windows 2000 migration.




3/00 – 1/01               Independent Consultant                      Melrose, MA
Clients
Fidelity/FESCO
Lotus
IBM
MCI/WorldCom
Fleet Bank
Sovereign Bank
Bank Boston
     Design and implement high-availability cluster solution using Microsoft Cluster Server.
         Implement and tune IIS.
     Implement SQL 7.0.
     Implement NT web application server farm.
     MSMQ Enterprise re-design and rollout.
     SMS scripting.
     Created an automation tool that runs a software verification then logs the info. This can be viewed
         from a web page.
     Monthly on-call server support and web kit update for Fidelity.
     Install and maintain BigIP load balancer.
     Configured and troubleshoot Compaq Rack Mountable Servers.
         Setup CIM and various Compaq Management Boards.
     Design Windows NT to Windows 2000 migration.
     Work with Cisco 7500 router to make changes to various ports and audit the configuration.
     Firewall-1 ACL review and recommendation for security audit.
     Aide in the redesign of the WAN to the Global sites.
     Review and add to OSPF configuration.
     Configured ports on Catalyst 5500.
     Setup users for ISDN remote access to a Gandolph device.
     Consult with Fleet/Sovereign Bank in installation and ordering of Frame Relay PVC lines and T1
         lines for ATM machines.
       Work with implementation engineers to install various Cisco Routers at customer site.
       Troubleshoot virtual circuits to diagnose downed circuits and re-route.
       Work with Cisco 7500 series router.
       Configured DLCI and LMI on Cisco routers.
       Test and support NT servers for multi-domain model.
       Implement NT Terminal/Citrix server farm and work with other engineers to develop MS Cluster
        file and print server.
       Implement ESM for security and policy management.
       Testing of Win2000.
       Document and review enterprise backup model.
       Configured and troubleshoot Compaq Rack Mountable Servers.

1997-2000                           New England Network Group                            Malden, MA
VP of Engineering
     Managed various LAN/WAN projects utilizing a team of various level engineers.
     Managed 15 Employees
     Pre-sales engineering involving design and implementation of local and wide area network
        solutions.
     Setup and configure Cisco 2600 – Cisco 1600 series routers.
     PIX/Firewall-1 installation.
     Citrix Winframe and Terminal server installation and monitoring which includes Web Based
        application setup for Internet and Intranet access solutions.
     Cisco and Ascend router setup and configuration for medium to large size businesses.
     Setup RIP and OSPF routing.
     Proxy server configuration.
     MS Exchange email expert which includes disaster recovery plans for businesses.
     Lotus NOTES 4.6 server expert.
     Novell Border Manager Novell to NT Migrations.
     Various email migrations.
     Setup lab for installation and testing of the following scenarios for deployment to various
        customer sites with full documentation.
     MS Exchange - Multi-site and organization connectors between various WAN speeds.
     Compaq Servers - Configured settings with MS Clustering for SQL server.
     Lotus NOTES - Setup sites for replication and did some NOTES development.
     Windows NT 4.0 - DHCP/WINS/MS DNS.
     Configured login scripts.
     Setup and tested Multi-Master domains.
     Proxy cluster between multiple sites.
     Install and tested Bordermanager for VPN and Proxy services.
     Work with CEO/CFO and Board of Directors on strategies for installations.
     Configured and troubleshoot Compaq Rack Mountable Servers.
     Setup CIM and various Compaq Management Boards.
Clients
Ophthalmic Consultants of Boston
Eye Care Excellence
Koplow Games
Methuen Construction
Pentab
Microchem
BioPure
Funds Distributor
1997- 1997                          Lotus Development Group                           Cambridge, MA
Systems Engineering (Consultant)
      Engineer for the DCS Applications department. The department worked directly with Web
         Developers, Unix Engineers, NT Engineers, QA department, Product Developers for the support
         of Lotus NOTES. My responsibility was to troubleshoot all aspects of Lotus NOTES on various
         platforms working with all of the above mentioned departments.
      Worked with Web Developers on Domino bugs.
      Worked with X-Windows to troubleshoot email relay problems.
      Work with NT Engineers to resolve NOTES RIP problems.
      Work with QA department to troubleshoot various bugs with new product releases.

1993-1997                          Vertigo Development Group                        Cambridge, MA
Network Engineer
     Setup co-located facility using Cisco 4000 series router.
     Setup fallback solution using HSRP and DDR.
     SQL clustering to a co-located facility. IIS to co-located facility.
     Setup DMZ for external Internet customers. Tested various IIS environments on Compaq servers.
     Devised, install and documented firewall.
     Ran company IS on Lotus NOTES backend with all company departments using NOTES
        databases I maintained or developed.
     Migrated email to MS Exchange from NOTES.
     Migrated the company to TCP/IP.
     Setup and maintained RAS.
     Setup and maintained eight port Shiva/LAN. Migrated Shiva to RAS when I migrated the
        company to a TCP/IP network due to limitations of Shiva with DCHP and WINS.
     Full documentation of network.
     Worked with company attorney to write corporate Internet/Intranet policy.
     Cisco Router configuration.
     Installed and managed NT 3.51 – 4.0 servers.
     Configured and troubleshoot Compaq Rack Mountable Servers.
     Setup CIM and various Compaq Management Boards.


Education:
2005                             IBCT Institute                                 Orlando, FL
CBRM
2004                             Unitek Institute                               Fremont, CA
Cisco Unity
UCSE
UCSA
2001                             Xintra Institute                               Quincy, MA
Unix Admin Certification
1996                             Clark University                               Cambridge MA
MSCE Studied Windows NT Networking
1992                             Computer Learning Center                       Somerville MA
Certified Network Engineer, Windows NT Networking, Novell Networking, UNIX networking

Certifications:
CBRM (2005)
CCDA (2003)
CCNP (2001)
CCNA (2000)
MCSE (2000)
MCP   (2001)

				
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