Customer_Service___Serving_Stinging_Scorpions_With_A_Smile

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					Customer Service – Serving Stinging Scorpions With A Smile

Word Count:
412

Summary:
There is a story about a man who was traveling in the desert. His travels
had been long and the days had been hot. He came upon a small brook
trickling through a small oasis. He desperately sought a drink to refresh
himself, but noticed the largest pool (which was small by any standard)
had a scorpion clinging to a small rock on the side of the brook.

It seems that the scorpion had fallen into the water and was having
difficulty getting out. With the scorpion in the water ...


Keywords:
marketing,internet marketing,site promotion,customer feedback,customer
service


Article Body:
There is a story about a man who was traveling in the desert. His travels
had been long and the days had been hot. He came upon a small brook
trickling through a small oasis. He desperately sought a drink to refresh
himself, but noticed the largest pool (which was small by any standard)
had a scorpion clinging to a small rock on the side of the brook.

It seems that the scorpion had fallen into the water and was having
difficulty getting out. With the scorpion in the water the man had no
real choice but to remove it just to get a drink.

Being a kind man he sought to remove the scorpion from the water instead
of killing the creature. Several times the scorpion stung the man.
Another traveler spotted the situation and asked why he would try to help
a creature that was determined to hurt him.

The man replied, “I know it is the nature of the scorpion to sting, but
it is my nature to rescue and I do not wish to change my nature.”

This story is a perfect parallel to customer service. You may consider
the water in our story your product. It has the ability to refresh and
revive. The scorpion can be certain customers who may not always respond
in a positive manner. As a business owner you are the man attempting to
explain to others why you tolerate rude scorpions.

You‟ve heard the old adage; “There are two rules in business. 1) The
customer is always right and, 2) if the customer is wrong refer to rule
1.”

Customers are increasingly placing a high priority on the service they
receive and they want to know you are committed to their satisfaction.
Many, if not most, customers will be satisfied with general product
fulfillment, but there will be some that may never be satisfied. Work to
help them find a solution and never lose your patience with the stinging
sensation you receive when all you are seeking to do is help.

As a business owner intent on quality customer service you can‟t allow
negative customers to alter your commitment to customer service. You may
not understand why they insist on „stinging‟, but at the end of the day
you are the only one whose responses you can control. If it is in your
nature to provide quality customer service then you will strive to do so
even in the most trying of circumstances.