CriteriaQuarterly BaselineQ1Q2Q3Q4Web site orders placed per customer 14Average dollar value of Web site order 1$23k% of Web site orders that are reorders 117%Credit write-offs from Web site orders 2$8kNumber of customer service representatives 2181Director of Sales and Marketing2CFOProduct/Service Satisfaction Tracker
jeffsperry 1/3/2008 |
533 |
40 |
0 |
financial
NPS 5/30/2008 |
8 |
0 |
0 |
legal
NPS 6/2/2008 |
12 |
0 |
0 |
legal
Ellavemia 12/26/2007 |
361 |
29 |
0 |
financial
ProfessionalDocument 8/5/2008 |
35 |
1 |
0 |
business
WeatherService 7/25/2008 |
22 |
1 |
0 |
legal
Semaj1212 4/15/2008 |
20 |
0 |
0 |
educational
RyanColwell 10/31/2007 |
285 |
0 |
0 |
financial
ForestService 6/17/2008 |
34 |
0 |
0 |
legal
VeteransAffairsVA 7/10/2008 |
27 |
0 |
0 |
legal
IRS 6/4/2008 |
21 |
0 |
0 |
legal
stiletto 8/1/2008 |
814 |
5 |
0 |
BUZZ
MontanaDocs 8/19/2008 |
13 |
1 |
0 |
legal
MontanaDocs 8/19/2008 |
11 |
0 |
0 |
legal