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					                        Pro-SHOT
         ProShiksha’s Unique training for Call Center

                   TRAINING SCHEDULE


Day 1            Introduction
                 Company Profile
Day 2            All about Call Center
                 History of Call Center
                 Pros & Cons of Call Center
Day 3            Culture of US
Day 4            Culture of US
Day 5            Capital and States of US
Day 6            Test
                 Voice and Accent
                 Alphabets and Pronunciations
Day 7            Accent Training
                 Names and Pronunciations
                 Soft Skills
Day 8            Soft Skills
                 Selling Skills
Day 9            Test
                 Revision
                 Movie
Day 10           Essay Writing
                 Debate on Floor
Day 11           On the Spot Selling Skills
Day 12           Know about Abuse Language
                 Problem Solving
                 Telephone Etiquettes
Day 13           Test
                 Revision
Day 14           Call Center Etiquettes
                 Some Fun on the Floor
Day 15           Revision
                 Problem Solving
                 End of Training