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The Origin of ACE The Problem Identified There is no proper software, which can organize sales related information like: - to prepare reminders and schedules to evaluate executive's performance to check the feasibility level to quantify results, etc. The Solution To bridge this gap, we have launched ACE as complete Sales software, allowing you to reach "Above Customer Expectation". What is Ace? The objective of ACE can be divided into three distinct applications: - To record all the sales activities in a systematic manner, segregating the information into proper heads. To help organize the day-to-day activities of the business. To give proper feedback analysis for corrective measures. Why ACE ? Sales Modules Have you lost your customers, due to improper follow-up? Can you forecast the sales turnover for the month? Do you know which ad campaign gives more enquiries? Can you calculate the orders won / lost against competition? Making of ACE ACE caters to both your Sales activities. 1.Account Management 2.Contact Management 3.Customer Relations 4.Lead Management 5.Order Management 6.Competitive Analysis Sales Management Contact Management ACE helps you to systematically organise all your prospecting activities. Organise your prospecting activities and retrieve it instantly. Information is properly classified into customer, product, Flashes your follow up reminders through online ticklers. Helps you forecast your sales every month/quarter. Records your previous discussions, commitments, etc. Prioritize your follow-up action based on purchase probability of the prospects (hot/warm/cold). Calculate the coverage of an area/industry based on the prospects generated. Calculate the conversion ratio of contacts verses prospects. Track the number of calls made in a day and the prospects generated. Calculate the average time spent on each prospect. Follow Up ACE provides a complete tool for prompt follow-up. Prepare a follow-up schedule for each executive. Manage your inventory based on the demand for a product. Reallocate follow-ups based on seniority or product knowledge of the sales personnel. Justify any change on the expected ordered date or probability of purchase, to track false commitments made by executives. Calculate number of follow-ups made, to close an order. Account Management ACE assures you proper customer database maintenance. "Account-Spread" based on area/zone/industry/product. "Account-Mix" based on Warranty/Contractual/Non Contractual. Link to product details like serial number, invoice number & DC number. Supplier with the respective accounts for immediate reference. Categorize the type of accounts like goodwill, troublesome customer, etc. Customer Relation ACE aids in increasing sales and brand/product awareness with constant customer relation calls. Maintain a schedule on the courtesy calls made to the customer. Examine the areas of concern that are put forth by customers. Seek for references and contacts from existing clients. Increase customer retention with progressive corrective action. Analyze your level of service with a detailed feedback analysis Lead Management ACE attends to all enquires received and reciprocates in a scientific manner. Enter the leads generated in enquiry registration form. Calculate the feasibility of an ad campaign. Compare the business generated from each source. Calculate the conversion ratio between each source. Allocate the leads received to concern executives Record the details of all customer references made. Ascertain which account is to be given more importance. Check for frequency of enquires received among sources. Calculate the lead conversion ratio. Schedule yourself with the next follow-up action. Competitive Analysis ACE reveals the competition level that you are in. Track down the occurrences of competitors. Calculate the value of business won/lost against competition. Analyze the reason for winning/losing orders. Calculate the orders received from prospects and existing accounts. Determine the product strength visa-à-vise the competitors. Order Management ACE evaluates your order management capabilities. Calculate the number of order closed during a period of time. Analyze the movement of various products/brands/models. Calculate the discounts offered and commission earned. Prepare a list of pending deliveries and installations. Service Module Why ACE ? Can you calculate the response time to attend service complaints? Can you trace the bills raised on spares, complaints, etc.? Can you calculate the spares pending to your customers and from your service centers? Do you have any systematic approach on the maintenance contract reminders? Service Management Complaint Management Register complaints online, and allocate complaint numbers automatically. Register product service complaints online. Check out whether the product is under Warranty/Contract/Chargeable. Instantly allocate complaints to the concerned engineer based on queue, priority, seniority and experience. View the history of customer details by their previous complaints, Response time, Engineer remarks etc., Flash on recommended action against complaints Segregate complaints into attended/pending/incomplete. Calculate response time for attending a complaint. Track billable complaints for prompt payment follow-up. Check for multiple visits, repeat complaints, etc. Note the remedial action taken, along with additional information. Spares Management Trace down the material/spares received by customer/suppliers Segregate spares as stand by/replacement/repair. Generate goods received notes and delivery challans automatically. Prepare an aging statement of spares. Calculate the blockage of capital due to spares. Analyze cost on spares on maintaining products. Maintenance Management Increase your revenue through prompt follow-up of AMC collection. Prepare a contract acceptance form through ACE. Generate upto 3 reminders prior to expiry of contract. Forecast contract collection for a period of time. Prepare preventive maintenance schedule for accounts. Calculate the attrition levels of accounts Customer Relation ACE aids in increasing sales and brand/product awareness with constant customer relation calls. Maintain a schedule on the courtesy calls made to the customer. Examine the areas of concern that are put forth by customers. Seek for references and contacts from existing clients. Increase customer retention with progressive corrective action. Analyze your level of service with a detailed feedback analysis Other Utilities Instantly view the quick reports for the desired information. Prepare any kind of report using the query builder option. Critical reports available in the analysis section for MIS. Search on any previous data using any string or key. A report manager to print user defined reports. Various empty forms like call sheets etc. can be printed. On-line master for various options like designation, etc., Reports in text format for quick & easy printing.
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