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					  Shipra Path Police Station Jaipur City
               Selected as
        best Police Station in Asia

     Shipra Path Police Station of Jaipur City got the
highest assessment scores in Asia in the ‘Global Police
Station Visitor’s Week’ organized by Altus Global
Alliance.

     Altus Global Alliance is an NGO working across five
continents to improve public safety and justice with its
Headquarters in The Hague (Netherlands). It places special
emphasis on police accountability and the quality of police
oversight, and also endeavors to serve as a source of
knowledge and innovation for governments, police leaders,
human rights activists, legislators, journalists and citizens
around the world.

     In the year 2006, Altus organized “Global Police
Station Visitors Week” for the first time to provide
opportunity to the community to assess the professional
services of local police stations on five parameters:
     (a) Community orientation,
     (b) Physical condition,
     (c) Equal treatment of citizens,
     (d) Transparency & accountability and detention
conditions.
      Nearly 2000 civilians visited over 450 police stations
in 23 countries around the world and rated the police
stations. It was also an attempt to outreach community so
that they become better acquainted with the local police
and form a healthy partnership. Altus aims to recognize
those police stations that have been rated most highly by
the visitors and share their practices at national, regional
and global levels.

    Shipra Path Police Station of Jaipur City is also in
the run for the best police station in the world, the
announcement for which will be made on April 5th at
The Hague, Netherlands.



Media Coverage:

1. Frontline Article (Feb. 24-Mar. 09, 2007)
A police station for the people

R.K. RAGHAVAN

A quiet revolution is taking place in Jaipur, which, if emulated by other States,
could influence the way policing in India is organised in the future.
There is no armed sentry outside the Shiprapath police station in Jaipur, which is a
                               revolution in itself.

FIVE full months after the Supreme Court set a deadline for the
implementation of the National Police Commission's (NPC)
recommendations, it is still a matter of speculation whether State
governments will fall in line. The popular prediction is that they will
somehow hedge to get the order diluted to their satisfaction so that
they can continue to keep the police under their thumbs for the sole
objective of misusing them.

Meanwhile, some pertinent questions are being raised by those who
are opposed to drastic police reforms.

At least one of them, surprisingly, is himself a former policeman. He
now sits in Parliament. The other day he buttonholed me to ask
whether I honestly believed that the projected reforms could bring
about a more people-friendly police, a sore need of the present time.
He told me that there was no excitement at all among the citizenry
about possible autonomy to the police through these reforms because
the police continued to be brutal, corrupt and hostile to the common
man. He was no doubt speaking a lot of sense. But my response to
him was that as long as police constables, against whom a bulk of the
criticism was directed, were overworked and treated like cattle by
politicians and by their departmental bosses, they would continue to
behave exactly the way they are behaving. First, give them a better
working place, pay them more than you do now, and allow them to do
their duties in accordance with the law without fear of victimisation. If
you do all these, in the course of a decade or two, they will outshine
the London Bobby with their smart turnout, polite conduct towards the
man in the street and strict adherence to the law. This is not a pipe
dream. It can be a concrete reality. This is what the Supreme Court is
trying to do, and this is what the NPC aimed at while giving its gem of
eight reports, way back in 1979-81.

Short-sighted politicians and bureaucrats are now doing their best to
prevent this from happening. Our only hope now rests on the Supreme
Court presided over by a wonderful man, whose principal virtues are a
clear head and unimpeachable integrity.

Even as I am distressed by the dilly-dallying of State governments,
there are a few bright spots that give me hope that we are after all not
that badly off. My reference is to some outstanding police officers,
both at senior and junior levels, who continue to plod on in order to
bring greater credibility to the police as a service organisation, and not
a mere `force', as it is often referred to. These officers do not belong
to any single region, but are to be found all over the country.

When I was in Jaipur recently, I was told of a unique experiment that
aimed at drawing the police and community closer together. This was
in the form of a model police station at Shiprapath in East Jaipur that
has been functioning since mid-2005. Director-General of Police A.S.
Gill, a dynamic officer with many firsts to his credit, and Inspector-
General of Police Om Prakash Galhotra, an enthusiastic policeman with
a lot of bright ideas, have put their heads together to conceive this
model that has hitherto been a dream of many of us who want the
police to get rid of their colonial hangover. Gill and Galhotra gave me
no option but to visit the place, despite my entreaties to them to let
me do so on a subsequent visit. I had to take a chance for there was a
distinct possibility of my missing the flight back to Delhi because of the
detour involved. In retrospect, I am happy I took the risk because I
was bowled over by what I saw. It is a quiet revolution that is taking
place in Jaipur, and if emulated by other States, it could influence the
way policing in India is organised in the future.

I could not believe my eyes when I was led into a sleek modern
building that hardly matched the common image of a police station: a
dingy, unventilated, decrepit and unhygienic structure where we would
like to avoid stepping in even for a moment, except in a grave
emergency. (Of course, with the exception of some places in the
country, such as Chennai, where a few new, tidy and bright stations
have come up in the recent past.) Yes, at Shiprapath there was a huge
signboard that confirmed that the building did in fact house the police
of the locality. The usual armed sentry we are used to just outside a
police station, who puts off the casual visitor, was missing. This was
obviously with a view to lending a friendly ambience to the place. This
is a revolution in itself. I do not, however, know how many will agree
with the idea of dispensing with the sentry because police stations
without an armed guard at the entrance could become ready fodder
for the terrorist.

At the reception desk there is the disarming smile of the duty officer
who is assigned to receive complaints. He has a computer at his desk
that coughs up information on the current status of pending
complaints, passport verification papers and a host of other services
for which we normally approach the police. Interestingly, stationery is
available at this desk for complainants to write out their grievances.




There is a well-manicured lawn at the centre of the police station's premises, one of
 the many features that make this model station a unique experiment in people-
                          friendly community policing.

There is also some furniture for visitors to sit on as they wait to be
attended to. Quite a contrast to the majority of police stations in the
country where you have to pay for the paper that is required to pen
your complaint or record your statement during police investigation.
Also, you will have to keep standing until your turn comes to be heard
by the Station House Officer (SHO), as the government provides only a
modicum of what passes for furniture for visitors.

At the Shiprapath Police Station, immediately after the reception there
is a mahila desk where a policewoman receives complaints on
atrocities against women. This is again an innovation that should be
received well in a country where ill treatment of women is shamefully
rampant even in urban centres.
Police stations are usually so short of space that they have hardly any
place to store property seized during investigation. At Shiprapath,
there are three rooms that serve as the malkhana, where such
property is neatly arranged, and this is so well documented that
retrieval is a matter of minutes. There is also a well-manicured lawn at
the centre of the premises that is pleasant to the eye. Whoever said
that policemen do not care for aesthetics? Mind you, in all this the
local community has had more than a hand.

I was also struck by the fact that each of the 20-odd policemen
attached to the station had an assigned desk. The impact that such a
thoughtful arrangement could have on the self-esteem of every
constable can hardly be measured.

To buttress all this, efforts are made to train policemen in soft skills so
as to alter the existing mundane attitudes to work.

Close community links

The Shiprapath Police Station serves a population of 250,000. Close
interaction with the community is of the essence of the experiment.
Apart from financing the whole project, the local people have formed
Community Liaison Groups (CLGs). With a strength of about 170,
these groups operate at the beat and sub-beat levels. Community
Police Officers are drawn from these groups, and they take all possible
physical measures such as putting up security gates that have
successfully brought down offences like burglaries. Also, a lot of
information relevant to crime prevention is frequently exchanged
between CLGs and the police. Undoubtedly, this is a meaningful
partnership to combat crime because police resources hardly match
the challenges of the growing ingenuity of criminal gangs. In the
ultimate analysis, Shiprapath is one sure means of promoting trust
between two entities, namely, the producer of a public safety
mechanism and its ultimate consumer. At present, the two have a lot
of reservations that dissipate the energy required to counter crime.

I believe what has been tried in Shiprapath is unique. It should warm
the hearts all those around the globe, including my friends Professors
David Bayley (of State University of New York at Albany) and Jack
Greene (Dean, School of Criminal Justice, North-eastern University,
Boston), who are strong advocates of community policing of the kind
reflected by the Jaipur experiment. Rightly, Shiprapath has been
adjudged the best police station in India by Altus, a global alliance that
works for enhancing public safety. The assessment is based on the
impressions recorded by the public who have been to the police station
during a "Visitors' Week" organised by Altus all over the world. In all,
450 police stations in 23 countries took part in this exercise.
Shiprapath now stands the chance of being voted among the top police
stations in the world, if not the best in the world.

If CLGs are used to prevent crime in Shiprapath, elsewhere in
Rajasthan they are employed in the task of reducing police workload.
This is achieved through counselling of complainants in minor disputes
whereby the contending parties resolve their differences with the help
of CLG members. This experiment has been successful in Kota where
CLG members are trained by the police in the art of counselling.
Invariably, a medium-crime village is chosen for the purpose, and
counselling begins only after the rival parties have been spoken to and
are agreeable to it. The process takes place away from the police
station setting, and beat policemen stand by for assistance. The
Rajasthan Police reports a definite reduction in the registration of
crime in villages where counselling takes place. While police resources
are usefully utilised for more important investigations relating to
heinous crimes, citizens involved in petty disputes are saved from the
harassment resulting from long-drawn-out court proceedings. I would
strongly recommend to the police in other parts of the country to
make good use of enlightened citizens, especially in the rural areas,
for resolving trivial quarrels, which would normally land in the laps of
policemen who are already harried by an impossible daily routine. It is
the duty, however, of senior police officers to ensure that in the name
of counselling, there should not be suppression of major crimes and
that rivals in a dispute that can be handled by the registration of a
regular case are not coerced into an `out-of-police' settlement much
against their wishes.

I am convinced that enlightened police leadership, like the one in
Rajasthan, can improve the existing poor police image in the country. I
am quite conscious that many detractors of the police would dismiss
what is happening in that State as mere exhibitionism that can hardly
bring about and sustain key reforms in police mechanics. I would
commend to policemen to ignore such scepticism and usher in many
innovations in the field that would benefit at least some citizens and
parts of the Constabulary. We must remember that it is incremental
changes at the workplace that lead to major improvements that will be
spoken about for decades.
2. The Hindu Article (30.1.07)
Honour for two Jaipur police stations

Special Correspondent

JAIPUR: Altus Global Alliance, working for security and justice for the
people of the world from its headquarters in Hague, The Netherlands,
has selected two police stations in Jaipur for their outstanding services
to citizens. It identified the two police stations during its "Police
Station Visitors' Week'' last October-November.

The Director General of Rajasthan Police, A.S. Gill, releasing AGA's
"Report of results in India-2006'' here over the weekend, said the
global organisation had given the first rank in the country to the
Shipra Path police station in Mansarovar and second rank to the
Ramganj police station in Walled City here.

The Police Station Visitors' Week was convened all over the country
between October 29 and November 4, 2006, as part of a global
programme to observe the functioning of police stations. Mr. Gill
congratulated the staff of the two police stations and thanked the local
citizens for rendering help in improving their infrastructure. Inspector-
General of Police O.P. Galhotra said the police stations of the State
included in the programme were Kotwali, Vidhayakpuri, Moti Doongari,
Kalwar and Bagru (Jaipur), Kishangarh (Ajmer), Sadar (Tonk) and
Bigod (Bhilwara), besides the two selected police stations of Shipra
Path and Ramganj.




3. Sahara Samay (29.01.07)
Jaipur police stations bag international award
Posted at Monday, 29 January 2007 14:01 IST

                 Jaipur, Jan 29: Two police stations of the city have
                 been ranked best in the country by an international
                 organisation that surveyed police stations across 24
                 nations, Sahara Samay sources said here today.

                 The Shipra Path and Ramganj police stations were
judged best for transparency in functioning, community policing,
detention conditions, equal treatment and physical(appearance)
conditions,                      they                      said.

The survey was conducted by the Altus global alliance of the
Netherlands.

Its visitors report in which the respective police stations were ranked
top two in the country, was released by the Director General of Police
Rajasthan, A.S. Gill, in a function here.




4. The Tribune (17.12.06)
             Chandigarh among 3 top police stations
                                 Naveen S Garewal
                               Tribune News Service

Chandigarh, December 17
Altus Global Alliance Visitors Week - observed to evaluate police stations across the
world and rate them on various parameters - has put three police stations in
Rajasthan, Chandigarh and Andhra Pradesh among the top three in the country.

Rajasthan has got the highest ranking for physical and detention conditions, Andhra
Pradesh for community orientation and equal treatment for the public, followed by
Chandigarh, where police stations have won accolades for transparency and
accountability.

Altus, a global alliance working across continents with a multicultural perspective to
improve public safety and justice, has released its final report based on the
perceptions of over 1,000 persons who visited 400 police stations across 24
countries.

Police Station Visitors Week was held last month to assess the quality of service
delivered in the participating police departments to identify some of the best
practices in use by the police.

A total of 105 police stations in India participated in the programme. Out of these
Police Station, Shipra Path, Jaipur (East), and Ramganj, Jaipur (North), both in
Rajasthan, secured the overall first and second positions.
The Punjab Police, which has always been in the news for the wrong reasons,
managed to secure an overall third position for Police Station, Samrala, in Khanna
police district.

Across India, 396 local citizens visited police stations in 46 cities and six rural areas.
The citizens who evaluated the police stations were largely members of residents’
welfare associations, market association groups, NGOs, police-community partner
groups and students, besides social activists and eminent citizens.

These visits were organised in India by Aide et Action, Hyderabad; the North-Eastern
Institute of Development Studies, Shillong ; and Community Policing Resource
Centres (CPRCs), Punjab, in cooperation with the state police, and coordinated by
the Institute for Development and Communication (IDC), Chandigarh.

The evaluators used special kits, following protocols that were the same for visits
around the world. Immediately, after the visit, the visitors answered a series of
questions about what they observed and their answers were collated over the
Internet.

The Altus Global Alliance used the ratings supplied by visitors to calculate an overall
score for each police station, as well as separate scores for five categories of
services: community orientation, physical conditions, equal treatment for the public,
transparency and accountability and detention conditions.

Police Station, Shipra Path, Jaipur (East), has excelled in terms of its record keeping.
About this police station the report quoting a visitor reads, “The filing system in the
racks is unbelievable. This was so well kept that any record and information was
available in a few minutes”.

Punjab scored a rating of 65.46 per cent on various parameters and the visitors
found the services on the five rated categories to be adequate. Seven districts of the
state participated in Police Station Visitors Week and in these districts all police
stations were visited. Some of the buildings are over 50 years old.

The SHO of an Amritsar police station was quoted as saying, “We are unable to
compete with others as the physical conditions of the police stations in Amritsar are
very bad in terms of building and furniture.

We do not have chairs for our officers not to speak of the public. But we will take a
lead in terms of equal treatment and transparency”.




5. Live CNN Coverage
To view the live coverage of this
event at CNN Network please click:
http://www.ibnlive.com/videos/32278/indias-best-police-station-listens.html



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