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					                                                Exercise #1
                                          Welcoming Your Customers

In this exercise you will think about who your current customers are and if you making them feel
welcome. You will also consider what simple things you might do to make them feel more
welcome.


     1. The most frequent visitors to my library are:


                a. We make them feel welcome by:


                b. Things we could do to make them feel more welcome:


     2. My library makes non-english speakers welcome by:


               Things we could do to make them feel more welcome:


     3. My library makes older adults welcome by:


               Things we could do to make them feel more welcome:


     4. My library makes children feel welcome by:


               Things we could do to make them feel more welcome:


     5. My library makes parents and caregivers feel welcome by:


               Things we could do to make them feel more welcome:




Customer Service in a Self-Check World Summer-Fall 2007 - This material has been created by Cheryl Gould for the Infopeople Project
[infopeople.org], supported by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology
Act, administered in California by the State Librarian. Any use of this material should credit the author and funding source.

				
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