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Commercial-in-Confidence Technical Note 2 November 2009 Author Laura Verrecchia Reference C2672/Tn002 Troubleshooting Introduction This technical note should be used to detail any workarounds that can be used in specified circumstances. Government Gateway If the Government Gateway is unavailable users will not be able to Login to MCIS or TESA. This is because users are authenticated via the Gateway. Workaround The MCIS and TESA configuration files should be changed to use local authentication of users. <HOLD> Details of specific files and changes to be added here. Planned / unplanned Maintenance If areas of the system, e.g. Government Gateway or Cognos are unavailable a messages can be displayed on a separate screen after login. Login into the system as the MCIS System User “CLG-SystemTester”, then select to create a new System Message. d:\docstoc\working\pdf\b2eed918-29cd-491b-9e42-7bf2724d4ad4.doc Real Time and Real Time Engineering are trading names of Amor Business Technology Solutions Ltd. Registered Address: India of Inchinnan, Greenock Road, Inchinnan, Renfrew, PA4 9LH. Registered in Scotland No.112421.
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