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Technical Note - DOC

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									                                                                  Commercial-in-Confidence




                                                                  Technical Note                                              2 November 2009
                                                                            Author                                            Laura Verrecchia
                                                                            Reference                                         C2672/Tn002



                                                                  Troubleshooting
                                                                  Introduction
                                                                            This technical note should be used to detail any workarounds that can be used in specified
                                                                            circumstances.
                                                                  Government Gateway
                                                                            If the Government Gateway is unavailable users will not be able to Login to MCIS or TESA.
                                                                            This is because users are authenticated via the Gateway.
                                                                            Workaround
                                                                            The MCIS and TESA configuration files should be changed to use local authentication of
                                                                            users.
                                                                            <HOLD> Details of specific files and changes to be added here.
                                                                  Planned / unplanned Maintenance
                                                                            If areas of the system, e.g. Government Gateway or Cognos are unavailable a messages can
                                                                            be displayed on a separate screen after login.
                                                                            Login into the system as the MCIS System User “CLG-SystemTester”, then select to create a
                                                                            new System Message.
d:\docstoc\working\pdf\b2eed918-29cd-491b-9e42-7bf2724d4ad4.doc




                                                                  Real Time and Real Time Engineering are trading names of Amor Business Technology Solutions Ltd.
                                                                  Registered Address: India of Inchinnan, Greenock Road, Inchinnan, Renfrew, PA4 9LH. Registered in Scotland No.112421.

								
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