ACTION                        OWNER         PROGRESS/OUTCOME               STATUS


    Structure of PSD’s and              (1) Review current            Head of PSD
    Professional Standards Committees   Hampshire Constabulary
                                        PSD committee structure
                                        against HMIC thematic
    Page 35
                                        report – Police Integrity:
                                        Securing and Maintaining
                                        Public Confidence 1999
                                        (It was through this report
                                        that Professional Standards
                                        Committee came into being).
                                                                                    (1) and (2) already being
                                        Link to action plan on HMIC
                                                                                    addressed through the “Way
                                        inspection of Hampshire
                                                                                    Forward” action plan.
                                        Constabulary Professional
                                                                                    Updates on structure will be
                                                                                    within that action plan..
                                        (2) Review structure of
                                        Hampshire Constabulary
                                        Professional Standards
                                        Department against ACPO
                                        document A Professional
                                        Standards Department:
                                        Guidance on Philosophy,
                                        Structure and Resource
                                        Implications 2003 - Bench
                                              mark for how PSDs should
                                              be structured.

    The Association of Chief Police           Await outcome of
    Officers (ACPO) should lead a project     recommendation (national)        National
    to establish and promulgate a
    standard template for the structure,
    functions and terminology used
    within professional
    standards, having regard to, and in
    anticipation of, the restructuring of
    the Service into strategic police
    forces. (page 42)

    It is suggested that, in the revised      First part is national action.   PSD Operations Manager
                                                                                                        ACPO PSD guidance still
    ACPO PSD guidance, the role of                                                                      awaited.
    a professional standards committee is     Suggestion re professional
                                              standards sub groups at OCU
    defined to enable forces to ensure that                                                             Each OCU has identified a
                                              level to be discussed with
    their own strategic groups address                                                                  PSD Champion at Supt/Chief
                                              OCU Superintendents, who
    professional standards issues                                                                       Inspector level. HOD meets
                                              are responsible for
    appropriately. It is further suggested                                                              quarterly with OCU
                                              professional standards.
    that all forces develop professional                                                                Commanders; DCI Strategic
                                                                                                        meets quarterly with OCU
    standards subgroups at basic
                                                                                                        Champions both report to
    command unit (BCU) level to improve                                                                 Strategic TCG. PSD has
    communication between BCUs and                                                                      reviewed performance data
    PSDs.                                                                                               around complaints and this is
                                                                                                        shared at the above meetings.
    Page 43
                                              To be progressed within          PSD Operations Manager
    Use of independent advisory groups       Hampshire
    (IAGS) page 45
5   Proportionality test and good practice   None required.
    of Cambridgeshire re assessment          Assessment process in
    Page 47                                  Hampshire is now key role        Supt Operations
                                             for Office Manager.
                                             Complaints are returned to
                                             OCU for LR or passed to
    Assessing the complaint – see page 71    PSD IO for formal
                                             investigation. The team                                 Ongoing Process
                                             leader (Detective Chief
                                             Inspector) agrees terms of
                                             reference with IO, to ensure
                                             proportionate investigation to
                                             level of complaint.
    NIM – generic strategic intelligence     National intelligence model      Head of PSD
    assessments of all professional          is being progressed within                              PSD Operations Intelligence
    standards matters to be included,        Hampshire, TCG process           DCI - PSD Operations   Cell is now complete, albeit
                                             already showing progress re                             an analyst is yet to be
    driving pro-activity throughout
                                             integrating intelligence                                appointed following recent
    business.                                across departments. New                                 resignation.
                                             establishment of detectives
    TVP good practice – NIM based upon       will enable the force to fully                          Tactical TCG process
    up to date strategic assement and        embed NIM through                                       Functioning.
    control strategy, tactical assessments   proactive capability.
                                                                                                     Strategic TCG process has
    Page 49                                                                                          been in place since July
                                             DCI Operations to note and                              2006.
                                             consider contact with TVP re
                                             their TCG process.                                      DCI Operations has reviewed
                                             Also locate document                                    the document and this forms
    All forces should embed the National     Ethical Standards within                                the basis of work currently
    Intelligence Model across                the Police Serivce:                                     being undertaken. Raising
    every aspect of professional standards   Corruption Involving                                    the Standard itself repeats
    and have direct and robust links         Collusion with Criminals                                some of the same themes.
    between      professional    standards   (NCIS 2003)                                             There is greater regional
    departments and the core business                                                             collaboration and also
    processes of the force. (page 50)                                                             national collaboration with
                                                                                                  SOCA in presenting
                                                                                                  evidence for the National
                                                                                                  Threat Assessment. PSD
                                                                                                  trainers cover preventative
                                                                                                  corruption measures to key
                                                                                                  groups. Work in this area is
7                                                                                                 The constabularies‟ website
    Accessing the complaints system.             1. Consider access        HOD/PSD Operations     has been updated to give
    Page 63                                         points, 3rd party                             clear direction on how to
                                                    reporting (Supt                               make a complaint.
                                                 2. Review website re                             A quality assurance check
    Chief officers should establish                 complaints info                               was conducted at four
    methods of testing processes, systems           (Management                                   OCU‟s within the force to
    and staff, for example by using                 assistant)                                    test the complaint reporting
    mystery shoppers, to ensure that they        3. Tactical option for                           and recording process. The
    are able to record and process                  TCG (Supt                                     outcome in respect of two of
    complaints against the police in a              Operations)                                   the stations visited was
    timely and efficient manner. (page 69)                                                        positive, the other two a poor
                                                                                                  response reported. The
                                                                                                  exercise will be the subject
                                                                                                  of feedback to the OCU‟s

                                                                                                  HMIC found this action to be
                                                                                                  most positive and are likely
                                                                                                  to encourage other forces to
                                                                                                  follow suit.

                                                                                                  Further operations are being
    Confidential reporting lines page 69.    Progress Crimestoppers line   DCI - PSD Operations
                                                                                                  This is now in place since
                                             (DCI Ops).
                                                                                                  Sept 06.
9    RECOMMENDATION 4                                                                                HOD has liaised with the
     Chief Officers should review policy in                                                          Personnel Dept and it is
     relation to disciplinary sanctions and                                   Personnel Dept         agreed that PSD will be
     subsequent payment of CRTP and                                                                  consulted in appropriate
                                                                                                     cases where there
     SPPs. They should ensure that the
                                                                                                     consideration of payment
     principles espoused in the Taylor                                                               being with held, HOD
     Review are reflected in this policy and                                                         complies with the principles
     that disciplinary sanctions and the                                                             of the Taylor review and has
     payment of CRTPs and SPPs are kept                                                              articulated this to the
     entirely separate.                                                                              Personnel Dept.
10    Local resolution. Page 78
     Identify OCU champions – to include       Forms part of role of OCU                             Action to be lead by newly
     training, developing supervisors,         Professional Standards Supts   DCI Strategic          created (12/07/06) DCI
     monitoring and promotional work           – for discussion with them                            Strategic role.
     within OCU and among external
                                               For training input to Chief                           Local Resolution training
     stakeholders                              Inspectors (consider TO                               package created following
                                               conference)                                           consultation with IPCC and
                                                                                                     neighbouring police force.
                                                                                                     PSD Investigation has been
                                                                                                     trained and liaison with OCU
                                                                                                     PSD Champions training will
                                                                                                     be delivered by PSD to key
                                                                                                     OCU supervisors
                                                                                                     commencing Jan 07. It is
                                                                                                     anticipated to have this
                                                                                                     completed by the new
                                                                                                     Financial year.
     Threats to the service page 105           Members of TCG to note.        DCI – PSD Operations   Our first assessment will be
     RECOMMENDATION 5                                                                                March 2007. This action has
     Strategic threat assessments, at both     For PSD Ops to progress                               not been taken for three
                                               updated strategic threat                              years. The delay is to allow
     local and national levels, should be
                                               assessment.                                           meaningful trends and
     completed by all forces in accordance
     with the timescales and reporting                                                               patterns to emerge from the
     periods set by the National Criminal       DCI Ops to consider content                        new TCG/NIM process.
     Intelligence Service (NCIS) (or by         of chapter 4 – anti-corruption
     NCIS’s replacement, the Serious                                                               Hampshire have contributed
     Organised Crime Agency).                                                                      to the National Threat
                                                                                                   Assessment being prepared
     Assessments should draw on
                                                                                                   by SOCA. PSD Ops
     intelligence from, and subsequently                                                           regularly liaise with SOCA.
     inform, all the business areas within
     the professional standards
     environment, including complaints,
     civil actions, claims against the force,
     security issues and vetting. (page 108)

                                                No action required locally.
12   RECOMMENDATION 6                                                            National action
     Subject to the findings from the pilot,
     Centrex,2 in agreement with the
     ACPO PSC (ACPO’s Counter-
     Corruption Advisory Group),
     should develop a nationally accredited
     course for anti-corruption staff to
     cover the skills areas specific to the
     role. (Page 111)

     ACPO and the Home Office should            To be included in strategic      PSD analyst       Work in this area has been
     ensure that there is a Co-ordinated        assessment statistics on a                         delayed due to the
     approach to the ongoing research into      quarterly basis – PSD analyst                      resignation of the PSD
                                                                                                   analyst. Interviews took
     the disproportionate number of
                                                                                                   place on 20/12/06 and a new
     investigations conducted into officers                                                        analyst has been selected it is
     from black and ethnic minority                                                                anticipated this person will
     backgrounds. (page 117)                                                                       take up the post in Jan 07.
14                                                                                                 This has been reviewed by
     Lawful business monitoring page 119        Paragraph 4.62 to be noted       Personnel and     the Personnel Dept who
                                              by control room and            Superintendent – call   report that it is
                                              personnel dept, to consider    handling                comprehensively covered in
                                              any action required locally                            the following ways:
                                              and report back to PSD TCG                                  Explicit statement
                                              (Supt Ogden)                                                 within employment
                                                                                                          Included in Information
                                                                                                           Security guide on the
                                                                                                          Explicit part of the e-
                                                                                                           Learning package on
                                                                                                           Information Security.

                                                                                                     PSD Personnel Investigator
                                                                                                     has drafted the Business
                                                                                                     Interest Policy relating to
                                                                                                     both officers and staff and
                                                                                                     will report to the TCG
                                                                                                     chaired by HOD.

     RECOMMENDATION 8                         Hampshire Constabulary to
     Forces should cease to use executive     consider need to withdraw      Head of PSD
     authorities and – depending on the       Executive Authority
     circumstances – either utilise the
     existing Regulation of Investigatory
                                                                                                     Head of PSD to oversee all
     Powers Act 2000 (RIPA) legislation to                                                           applications.
     surveillance methods or use lawful
     business monitoring methods. (page

16   RECOMMENDATION 9                                                                                Force is fully compliant and
     Forces should apply the full effect of   Review section and advise of   Head of Information     uses a PSD authority form
     the Telecommunications (Lawful           any action required            Compliance              which replicates RIPA
     Business Practice) (Interception of                                     Unit/Information        requirements re
     Communications) Regulations 2000                                         Assurance and Security   proportionality and necessity.
     to all monitoring or recording of                                        Manager                  RIPA is used for criminal
     transmissions on telecommunication                                                                investigations
     systems used wholly or partly for
     Service business, unless authority for
     such action is granted
     by RIPA. (page 120)

     Referral of corruption offences          DCI Operations to assess        DCI – PSD Operations     PSD Operations have meet
     Para 4.66 and para 4.67                  process being applied in                                 with the IPCC commissioner
     Page 120                                 Hants to meet mandatory                                  and will refer serious cases
                                              requirement, and consider                                of corruption to the IPCC.
                                              impact of referring to an IAG
     FIO role re business monitoring para     DCI Operations to consider      DCI – PSD Operations     Two PSD Ops Field
     4.79 page 124                            when determining role of                                 Intelligence Officers have
                                              FIO                                                      successfully undertaken
                                                                                                       training in November 2006.

     Operational security re intelligence                                     PSD Operations
     handling in the force                                                                             A number of barriers are in
     Para 4.90 page 127                                                                                place to provide technical
     RECOMMENDATION 10                                                                                 and non-technical control,
     Chief officers should review their                                                                they are subject of iterative
                                                                                                       risk assessment process
     operational security arrangements to
                                                                                                       which ensures controls
     guarantee that measures are in place                                                              applied remain relevant, cost
     to ensure the integrity and                                                                       effective and protect
     confidentiality of sensitive                                                                      information assets to baseline
     information and that operational                                                                  standards.
     security is thoroughly maintained.
     (page 128)
20   Page 130 para 4.97
     Amnesty on inappropriate e mail           TCG to consider in light of     Head of PSD
                                                                                                           Global message issued to
                                               previous case of Op Crianza
21                                                                             Head of Information
     Transaction monitoring page 131           Managers to note                Compliance
     Chief officers should review audit                                        Assurance and Security
     arrangements currently in place in
     respect of IT systems and put in place
     measures to ensure that all internal
     systems are both capable of audit and
     audited in order to prevent
     unauthorised access and information

22                                                                             Information Assurance and
     Vetting and vulnerabilities page 134 -    Manager to note section.        Security
     141                                                                       Manager/Personnel Dept      All national security and
     RECOMMENDATION 11                         Personnel dept and recruiting                               force management vetting is
                                               to note                                                     now centralised under
     Chief officers should carry out an
                                                                                                           management of the Security
     analysis of current vetting structures                                                                and Information Assurance
     within their force and, where gaps                                                                    Manager, the unit is to be
     exist move towards being fully                                                                        resourced and staff in post by
     compliant with ACPOs vetting policy                                                                   8.1.07. Force will be fully
     no later than April 07                                                                                compliant by April 07.

     Substance misuse policy 4.133             DCI Investigations to note                                  Draft procedure prepared and
                                               and locate copy of revised      DCI Investigations          will be submitted to ACPO
     In view of the recent legislation and     ACPO guidance – Substance                                   group. Previous budget bid
                                               Misuse and Testing: Policy                                  not successful, new bid has
     the threat posed to the Service by drug
                                               and Guidance Document                                       been submitted for £10k to
     misuse, forces should now be treating                                                                 cover 2006.
     the area of drug testing as a            To progress implementation
     professional standards priority. They    of force procedure, to
     should have fully human-rights           achieve target date Jan 2007
     compliant and integrated policies in
     place no later than January 2007.
     Service confidence               Already in place – DCI                  DCI Operations
     All forces should have a service Operations to review
     confidence policy in place by    procedure to check it remains                                        Review completed. Policy
                                      fit for purpose                                                      has been drafted and
     January 2007.                                                                                         completed in Dec 06 and is
                                                                                                           currently on the Force Policy
                                                                                                           and Procedure system.

25                                                                                                         Police staff investigator has
     UPP, grievance procedure,                (For Director of Personnel                                   been appointed.
     employment tribunals and civil actions   and Force solicitor to note     Personnel Manager
     - section 5 page 148                     section).                                                        In Hampshire the Police
                                                                              PSD analyst (quarterly            Authority Personnel
                                              TCG strategic assessment to     strategic assessment data)        Committee (PAPC)
                                              include data on grievances,                                       have standing reports
                                              employment tribunals (PSD                                         on grievances and
                                              Ops, analyst)                                                     tribunals so these are
                                                                                                                monitored at a Police
                                              Lessons learnt from                                               Authority level as a
                                              grievances to be passed by                                        well as within the force.
                                              Personnel for PSD                                                ET data is fed into the
                                              organisational learning                                           TCG process. In future
                                              matrix                                                            grievance data will be
                                                                                                                fed into TCG process
                                              5.46 calls for review of use                                      by copy of the existing
                                              of mediators and an update of                                     6 monthly report which
                                              grievance procedures as per                                       is produced for PAPC.
                                              Home Office 2004 FAW –                                           Learning points are fed
                                              Personnel to provide update                                       into TCG and also to
                                              to TCG on Hampshire                                               Personnel staff through
                                           Position.                          Personnel training
                                                                              sessions. Would look
                                                                              to spread more broadly
                                                                              to managers through the
                                                                              re-launch of „The
                                                                             Grievance procedure
                                                                              was last updated in
                                                                              June 06. The procedure
                                                                              is not fully compliant
                                                                              wit the HO guidance.
                                                                              „Fairness and Work
                                                                              Procedure 2004‟ in
                                                                              relation to training for a
                                                                              group of selected
                                                                              grievance revolvers.
                                                                             Have fed comments
                                                                              into national
                                                                              consultation on revised
                                                                              UPP procedures. Have
                                                                              good take up on
                                                                              Efficiency Regs for
                                                                              attendance but not for
                                                                              Performance (UPP)
                                                                             Have launched a new
                                                                              CLDP training
                                                                              programme on conduct
                                                                              and capability for line
                                                                              managers, including
     The Home Office should determine a For national action   National
     nationally     agreed    grievance
     procedure. (page 159)                                               National action

     Page 160 – role of Police Authorities    Head of PSD to seek             Head of PSD
     to oversee grievance procedure and       confirmation from PA
     ETs                                      whether this function sits
                                              with Personnel Panel, or the
                                              Professional Standards Panel

28                                                                                                          The establishment of an
     Police Staff section 6                   Director of Personnel to note   Head of PSD                   experienced Personnel
                                              section.                                                      Manager within PSD has
                                                                                                            brought mutual benefits to
                                                                                                            both PSD and the Personnel
                                                                                                            Dept and acts as a
                                                                                                            mechanism for bringing
                                                                                                            methods of handling and
                                                                                                            investigating misconduct
                                                                                                            matters between police
                                                                                                            officers and police staff
                                                                                                            closer together where
                                                                                                            regulations permit and it is
                                                                                                            desirable to do so.
29                                                                                                               Standard forms used for
     Staff welfare section 7                  For allocation to PSD and                                           police staff and police
     RECOMMENDATION 13                        Personnel to action             PSD office manager (re              officer misconduct are
     Chief officers should review all forms                                   police misconduct)                  fit for purpose.
     used in misconduct proceedings and                                                                          As a matter of course
                                                                              Personnel Manager (re               police staff under
     unsatisfactory performance                                               police staff misconduct and         investigation are
     procedures to ensure that they are fit                                   police UPP)                         informed of their right
     for purpose, contain all the necessary                                                                       to a unison rep or
     information, and comply with                                                                                 colleague and of wider
     employment legislation and police                                                                            support services such as
     regulations. (Page 189)                                                                                      the Employee Support
                                                                                                                  Line. Equally police
                                                                                                                  officers are informed of
                                                                                                                  their rights within the
                                                                                                                  regulation 9 notice.
                                                                                                                 We also have examples
                                                                              in police staff cases
                                                                              where as well as
                                                                              Unison supporting
                                                                              those subject to
                                                                              misconduct processes
                                                                              they have provided
                                                                              support to witnesses
                                                                              leading up to giving
                                                                              evidence at a
                                                                              misconduct hearing.
                                                                              We have a current case
                                                                              where unison is
                                                                              providing support to a
                                                                              witness who believes
                                                                              she has been the subject
                                                                              of harassment and is
                                                                              finding the prospect of
                                                                              attending a hearing
                                                                             The force welfare
                                                                              officer is informed of
                                                                              any police staff that are
                                                                              suspended. OCU
                                                                              commanders/dept heads
                                                                              are informed of police
                                                                              officers who are
30   RECOMMENDATION 14.                     National action   National
      The Police Superintendents’
     Association of England and Wales
     should, in collaboration with police
     forces, explore the option of                                       National
     introducing a cadre of retired
     superintendents whose services could
     be employed on a retainer basis as
     friends. (page 198)
     RECOMMENDATION 15.                        Centrex                       Centrex
     Centrex should clarify its policies and
     procedures concerning seconded
     members and work to improve the
     information provided before                                                        Centrex
     induction and increase the level of
     awareness among staff of their
     personal and professional
     responsibilities following appointment
     RECOMMENDATION 16                         National                      National
     The Home Office should review the
     legislation relating to officers on
     secondment to achieve transparency,                                                National
     clarity and consistency. Secondments
     should be subject to central
     registration and recording. (page 211)

     Learning the lessons
     Section 8
                                               National recommendation re
                                               PIs and recording practices
     The Independent Police Complaints
     Commission (IPCC) should, in                                                       National
     consultation with ACPO, the Home
     Office, the Association of Police
     Authorities (APA) and key
     stakeholders, agree a national
     standard for the recording of
complaints and a programme of
implementation and monitoring of
compliance, without adding
unnecessary layers of bureaucracy or
other impediments to improving
police performance. (page 226)

ACPO should work in partnership
with the IPCC, the APA, HMIC and
other stakeholders in the design and
implementation of a robust and
transparent performance framework
which is subject to routine internal
and     external    oversight    and
monitoring. (page 227)

ACPO, APA, IPCC, the Home Office
and HMIC, as the key stakeholders in
the implementation of this thematic’s
recommendations, should establish a
dedicated implementation group to
regularly review the progress of
recommended action and address any
barriers to implementation. (page

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