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Our role in the Department for Work and Pensions


									Supported by the European              Part of the Department
Social Fund                            for Work and Pensions

              JOBCENTRE PLUS

                OBJECTIVE 3

                            May 2006


Jobcentre Plus                                     4
Our role in the Department for Work and Pensions   4
Our Purpose                                        4
Our Objectives                                     4
Our Performance Targets                            5

The Prospectus                                     6

Co-financing                                       7
Background                                         7
What is it?                                        7
Why co-finance?                                    7
What is co-financing intended to do?               7
Jobcentre Plus as a CFO                            8

ESF Objective 3 Programme                          9
Other sources of information                       9
Cross Cutting Themes                               9
Who can apply?                                     9
You, the law and ESF                               9

Policy Fields and Measures                         10

ESF Project Specifications                         11

Budget                                             12

Projects in more than one measure                  12

Project size                                       12

Length of projects                                 12

Impact of ESF on benefit entitlement               13

Funding                                            14
Additional Support                                 15
Extension of funding                               15
Contract Variations                                15

Management Information                             16

Publicity                                          16

Timetable                                          16

Approach to Contracting                        17

How projects are selected for funding          17

Annex 1 - Technical Assistance

Annex 2 - Local Information
          West Yorkshire District

Annex 3 - ESF Project Specifications

Annex 4 - Glossary of Terms

Annex 5- Management Information Requirements


Our role in the Department for Work and Pensions

Jobcentre Plus is an executive agency of the Department of Work and Pensions. The
Department was created in June 2001, with a simple aim: " to promote opportunity and
independence for all".

Jobcentre Plus plays a vital role in helping make this aim a reality.

Our Purpose
Jobcentre Plus aims to provide work for those who can, and support for those who can‟t,

      helping disadvantaged people into work, as a route out of poverty
      providing financial support as a safety net for people of working age while they are
       out of work
      addressing inequalities of opportunity
      protecting the integrity of the benefit system
      working with employers and partners to address failure in the labour market.

Our Objectives

The objectives of Jobcentre Plus are to:

 increase the effective supply of labour by promoting work as the best form of welfare
  and helping unemployed and economically inactive people move into employment
 work towards parity of outcomes for minority ethnic customers
 pay customers the correct benefit at the right time and protect the benefit system from
  fraud, error and abuse
 provide high quality and demand led services to employers, which help fill job vacancies
  quickly and effectively with well-prepared and motivated employees
 help people facing the greatest barriers to employment to compete effectively in the
  labour market and move into and remain in work
 improve continuously the quality, accessibility and delivery of services to all customers
 ensure that people receiving working age benefits fulfil their responsibilities while
  providing appropriate help and support for those without work
 increase Jobcentre Plus' overall productivity, efficiency and effectiveness.

Our Performance Targets

Ministers have set five annual performance Targets for Jobcentre Plus in 2006-07

Job Outcome Target

To achieve a total points score of 13,500,000 based on the outcomes Jobcentre Plus

Monetary Value of Fraud & Error Target

By March 2007 to reduce losses from fraud and error in working age Income Support and
Jobseekers Allowance to no more than 5.2% of the monetary value of these benefits paid
during the year.

Customer Service Target

To achieve an 84% customer service level in the delivery of the standards set out in the
Customers‟ and Employers‟ Charter.

Employer Outcome Target

At least 86% of employers placing their vacancies with Jobcentre Plus will have a positive
outcome based on employer perceptions of the service.

Business Delivery Target

That specified key Jobcentre Plus business processes are delivered efficiently, accurately
and to specified standards in 94% of cases checked.

Throughout the year, the Jobcentre Plus website at gives
information about our performance nationally, and across our districts.

The Prospectus
The purpose of this prospectus is to invite proposals from organisations (or groups of
organisations) interested in helping Jobcentre Plus Yorkshire and the Humber to deliver
co-financed activity that supports its strategic objectives and those of the Regional
Development Plan.

The prospectus provides information about Jobcentre Plus‟s co-financing proposals that
have been developed in consultation with external organisations, Government Office for
Yorkshire and the Humber and other co-financing organisations (CFO).

This prospectus provides an outline of the priority activities Jobcentre Plus has identified
as needed in the region, we welcome and indeed encourage any innovative project
proposals that add value to these activities in addressing the needs of the priority target
groups. However, we will not accept proposals outside of this prospectus in this tendering

Jobcentre Plus is one of a number of CFOs in the region. It is important that you only
submit project proposals to us that are within the remit of this prospectus. If you need help
deciding who your project proposal should be sent to, you should contact your local
Technical Assistance provider. See Annex 1 for details.

Other documents you require

   Invitation to Tender letter.
   One Stage Tendering Instructions.
   Invitation to Tender Questionnaire (One Stage) – incorporating the following Part A:
    General information, Part B: Eligibility to submit a Tender, Part C: Key Criteria, Price
    Schedule, Part D: Contract Terms and Conditions, Part E: Declaration by Tenderer
   Jobcentre Plus Terms and Conditions (as they may apply to this contract).
   Generic Specification (Schedule 2 – formerly Schedule 1).
   National Look Up Table Rates.

All the above documents are available on the Jobcentre Plus website at


The origins of co-financing stem from the White Paper Learning to Succeed (June 1999)
and two technical funding consultation papers published in early and mid 2000. The notion
of combining ESF funding with the required domestic match funding was then worked up
into a consultation document The European Social Fund: Co-financing in England
(October 2000). Jobcentre Plus has taken points raised during the consultation and at
regional consultation events, into account in preparing operational guidelines for co-

Ministers agreed that co-financing should be introduced in England on a gradual and
managed basis to allow it to start in September 2001 for those organisations that wished
to do so. To ensure robust systems are in place, Jobcentre Plus has chosen to co-finance
from a later date with the first co-financed projects starting in April 2003.

What is it?

Co-financing means bringing together both ESF funds and the required match funding in a
single pot for providers to access as a single funding stream. Organisations that do this
are called Co-financing Organisations (CFOs). Jobcentre Plus is a CFO in England.

Why co-finance?

There have been problems with the way ESF has been administered in the past. For

   colleges, voluntary organisations and other providers have to bid – and later account –
    to separate bodies for ESF money and match funding. This adds to their administrative
    workloads and, of course, their costs;

   some providers cannot find the match funding they need. This means that potentially
    valuable training or other provision fails to take place; and

   because ESF support is available on a project-by-project basis, it is harder to plan
    strategically how best to use ESF to add real value.

What is co-financing intended to do?

   promote greater co-ordination and targeting of provision

   reduce bureaucracy, and the administration burden on providers

   allow for innovation and creativity at regional and local levels

   place more emphasis on the quality of provision

   ensure more systematic monitoring of provision

   ensure that ESF money adds more value to the delivery of Government programmes.

Jobcentre Plus as a CFO

Under Jobcentre Plus, co-financing will eliminate the need for organisations to provide
match funding and will strategically target activity to meet the needs of the priority target
groups to move closer to the labour market and compete effectively for work.

Jobcentre Plus Yorkshire and the Humber has been approved as a CFO. This involved
making a formal application to Government Office for Yorkshire and the Humber where
our eligibility, resources and capacity to deliver the programme were examined and

ESF Objective 3 Programme
Other sources of information

The National ESF Applicants Guidance explains the general ESF rules and about the
national Objective 3 Programme. It also contains important information about eligibility of
cost and activity under ESF. We suggest you read this guide before completing your
The document is available from the internet (

The Regional Development Plan sets out the regional priorities for the delivery of
Objective 3 in Yorkshire and the Humber. A primary aim of the plan is to improve
employability by tackling unemployment and preventing long-term unemployment through
investment in human resources and active labour market policy.
This document is available on the Government Office website

Cross Cutting Themes

You are asked to consider the cross cutting themes of equal opportunities, information
and communication technology and sustainability when describing your project. These
themes are an integral feature of the Objective 3 Programme. More information is
available in the Regional Development Plan.

Who can apply?

In order to be eligible to apply for ESF money your organisation must be legally
constituted or in the process of becoming so and this must be completed before a contract
is awarded. You should note that Jobcentre Plus will not be able to contract with an
organisation which is not a legal entity.

You, the law and ESF

You are responsible for making sure that your project does not break the law. We
recommend that you read the following legislation before sending your application. These

 The Race Relations Act 1976 & the Race Relations Amendment Act 2000 (can be
  found on

 The Sex Discrimination Act 1975 - Single Sex Training (can be found on

 The Disability Discrimination Act 1995 (can be found on

 The Data Protection Act ( ).

If you are in any doubt whether your project might contravene existing legislation, then you
should seek legal advice prior to submitting your proposal.

Policy Fields and Measures
Through consultation with external organisations, Government Office and other CFOs,
Jobcentre Plus Yorkshire and the Humber have agreed to co-finance the following policy
fields and measures:

Policy Field 1 Measures 1 & 2
Policy Field 2 Measure 2
Policy Field 5 Measure 1

Description by measure
The following information is taken from the Regional Development Plan and describes the
measures and target groups for which Jobcentre Plus has a remit as a co-financing

Measure 1.1
To provide advice and guidance and support to enable people to develop active and
continuous job search strategies and prevent them moving into long term unemployment.

Priority Target Group
All unemployed or jobless people and those threatened with redundancy.

Measure 1.2
To improve the employability of the unemployed, particularly long-term unemployed,
returners, those inactive in the labour market and young people through targeted
interventions to enhance vocational and other key skills and removing external barriers to
labour market entry.

Priority Target Group
Adults (aged 25+) unemployed 6 months + and unemployed young people
Within this group, particular priority is given to:
People unemployed 12 months +
Unemployed older workers (aged 50 +)
Residents in areas of urban deprivation, typically inner areas and peripheral housing
Residents in sparsely populated rural areas, remote from centres of opportunity in terms
of learning and the labour market
People from minority ethnic communities
Economically inactive people of working age including lone parents and people on
Sickness, Disability and Incapacity Benefits
People with caring responsibilities

Measure 2.2
To provide help to improve the employability and remove barriers to labour market entry
for those groups disadvantaged in the labour market, including economically inactive
people of working age, with particular emphasis on combating race, disability and age
discrimination. To develop local responses to assist individuals with multiple disadvantage,

especially economically inactive people of working age, in the labour market who face risk
of exclusion.

Priority Target Group
Unemployed people from the following target groups:
People with disabilities
People from minority ethnic communities
Lone parents (including young parents) and other carers
People with mental health problems
The homeless
Young people leaving care
People with identified literacy and numeracy needs
People lacking key skills, including IT skills
People coming to the end of or who have completed a custodial sentence
Asylum seekers (limited to pre vocational activities)

Measure 5.1
To improve access to learning and remove barriers to employment.

Priority Target Group
Women experiencing occupational disadvantage in occupations where there is clear
gender under-representation
Women returners who lack skills or whose skills are outdated
Lone mothers, especially young ones, and other women whose caring responsibilities
cause labour market barriers
Women from socially excluded groups

ESF Project Specifications
Jobcentre Plus will fund activity that complements our strategic objectives under these
measures. You should note that the activity being funded in this round has been identified
through extensive local consultation. Not all eligible target groups or activity as described
in the Regional Development Plan are being tendered for. This is because some activity is
still ongoing from our previous co-financing rounds or the need was not identified as a

Annex 3 provides detailed descriptions of the ESF provision for which Jobcentre Plus is
inviting tenders.

The budget is indicative and will be prioritised to meet identified need across the West
Yorkshire sub region.

ESF funding

 Policy Field &         Total Budget
1.1               £200,000
1:2               £600,000
Total             £800,000

Note: Above figures have been rounded to „whole £s‟.

Projects in more than one measure
Funds are held by measure, your tender must be for one project specification in one
measure only. If you wish to apply for more than one project specification under one or
more measures you will have to complete a separate tender for each. This is so that the
rules of open and competitive tendering can be fairly applied and applications can be
assessed on a like-for-like basis. You should also note that there can be no guarantee that
two linked applications under different measures will be selected.

Project size
Tenders are advised to note the proposed allocation against the measure for which they
choose to apply. Therefore, when determining the cost of your proposal, it is important to
take this into account and submit a realistic pricing schedule for the activity your project
covers and the outcomes expected.

The target group and beneficiary numbers are detailed for each project specification.
However, volumes given are indicative only and shall not be binding on Jobcentre Plus.

Length of projects

The funding period for projects will run from September 2006 until September 2007.
However you should note some projects may be funded for a shorter period within these

Applications for periods outside these dates will not be eligible. Please note that all your
expenditure must be both incurred and defrayed within the period of your project.

Impact of ESF on benefit entitlement

Beneficiaries who undertake ESF funded activity whilst in receipt of benefits remain
subject to all the normal benefit conditions.

The project specifications in this prospectus have been designed to reduce or eliminate
the risk of impact on benefit entitlement. Your project must therefore be delivered in
accordance with the specified requirements.

You are not normally expected to give advice to beneficiaries on benefit entitlement. This
will be fully explained by a Jobcentre Plus Personal Adviser during the referral process.
However, if the District Manager has exempted your project or an individual from attending
a Pre-Entry Interview, you will be expected to seek advice from Jobcentre Plus on behalf
of the beneficiary. It is the responsibility of the beneficiary to inform Jobcentre Plus of their
intention to participate on ESF funded provision.

Co-financed contracts that have been awarded through the open and competitive
tendering process receive funding against an agreed delivery and payments profile. Co-
financed funding is based upon an agreed contract price, rather than on a providers
„actual‟ expenditure as with direct bids to Government Office.

Where the proposed activity aligns directly to the National Look Up Tables (LUT) rates set
by the National Rates Advisory Group then these should be used. Where additional
services, innovation, added value are requested/offered or particular difficulties in delivery
are identified, then additional funding over LUT rates is permissible. This will allow
flexibility to ensure that providers are adequately funded to deliver more specialist
provision where it is required for those beneficiaries with more significant barriers to
entering the labour market.

In these circumstances you will need to itemise this expenditure with explanatory narrative
in your tender. These costs will be discussed as part of the post tender clarification stage.

The contract value will be apportioned, as detailed under each individual project
specifications. During post tender clarification a unit price will be agreed for „on-
programme payments‟ and for each beneficiary expected to move into employment.
Providers will be paid monthly in arrears for the delivery of all activity.

For example, projects attracting a 70:30 apportionment will result in providers receiving
the following:
    70% of the contract value paid as „on-programme payments‟ i.e. a payment for
        each start on programme and or beneficiary on provision at a given time
    30% of the contract value as „outcome payments‟ i.e. a payment for each
        beneficiary moving into employment, within 6 weeks of leaving provision during the
        life of the contract.

Jobcentre Plus Yorkshire and the Humber have not apportioned the contract value to pay
separately for achievement of soft outcomes and distance travelled outputs. However,
providers are required to record and monitor attainment of outputs, completing a returns
form on a quarterly basis. Achievement of these is recognised through payment of the on-
programme element of the contract value.

Provision will be made, where need is justified, to allow providers to claim „eligible‟ start up
costs. These costs will be agreed in advance as part of post tender clarification.
Jobcentre Plus will not withhold the final 20% of ESF at the end of the project, pending
payment of our final claim. This will allow providers to maintain a positive cash flow and so
overall represent a significant improvement over direct bidding arrangement.

Tenderers should bear the following in mind when calculating the cost of their project:

      Caring for children and dependants – projects are encouraged which provide for the
       care of children and dependants. Care expenses should be paid direct to the carer
       and not to the beneficiary

      Travel expenses - providers should issue travel passes to beneficiaries rather than
       reimburse expenses in cash. Where beneficiaries use a taxi, instead of public

       transport, the provider should make arrangements to reimburse the taxi company
       rather than the beneficiary.

Should you wish to fund any of these areas they need to be built into your project
costings. The rationale on how you arrived at your costings may be subject to discussion
at the post tender clarification stage.

Additional Support

Provision has been made available for contract holders to claim additional support costs.
This support is defined as any support, not included in your original costings, that allows a
beneficiary who needs extra help to enable them to fully participate on the programme.
For example participants might need the services of a communicator for the deaf.

Additional support is not restricted to people with a disability, the fund may also be used to
support non-disabled people. For example, by acquiring the services of an interpreter for
participants who do not have English as a first language.

Please refer to Jobcentre Plus Provider Guidance, Chapter 12, Supplementary Guidance
for a full explanation on how Jobcentre Plus fund ESF provision in the Yorkshire and the
Humber Region. (Available from the Jobcentre Plus Yorkshire and the Humber ESF
website: -

A full description of eligible and non-eligible costs can be found in the National ESF
Applicants Guidance, accessible via Government Office website

Extension of Funding

Jobcentre Plus may, with the agreement of the Provider, extend the period of delivery
beyond September 2007 into the following funding period, negating the need for providers
to re-submit applications. Decisions to offer extension into the next funding period will
remain the sole right of Jobcentre Plus.

Contract variations

Jobcentre Plus may, with the agreement of the provider, and subject to performance and
funding being available, seek to negotiate contract variations in relation to target groups,
volumes and geographical coverage of contracts. Decisions to offer a variation to a
contract will remain the sole right of Jobcentre Plus.

Management Information
European Commission requirements are such that detailed beneficiary level management
information will be required for each project. Jobcentre Plus already collect much of this
information using our existing Labour Market System (LMS).

The additional management information requirements not collected through LMS, are the
responsibility of successful contract holders. These requirements will form part of the
contract between Jobcentre Plus and the contract holder.

A separate Web Based Data Collection System has been devised to enable contract
holders to collect this information. Full guidance on collection of this information is
available within Provider Guidance and through the ESF Information Data Capture

Full details of the management information requirements can be found at Annex 5.

If you are successful in your tender you must publicise the ESF support for your project.
The Jobcentre Plus Provider Guidance gives more details.

Jobcentre Plus will publish details of all approved projects on its website. We will extract
details directly from the information in the tender. Please ensure the details you give are
accurate and up to date and that the contact is the most appropriate person and that they
are willing to have their name published in this way.

Launch of tender round.                 Week commencing 22 May 2006
Tender documents are available from the
Jobcentre Plus website. Alternatively a
disk can be obtained by contacting the
ESF team at Regional Office.
Deadline for the return of tenders      12 noon Monday 26 June 2006

Post tender clarification and negotiations   27 June 2006 to 21 July 2006

Contracts awarded                            Week commencing 24 July 2006

Contracts to commence                        4 September 2006

Approach to contracting
Wherever possible, our aim will be to use a Prime Contractor. This approach will enable
applicants to either tender to deliver a range of provision themselves, whilst using sub
contractors to deliver the remainder, or to tender to deliver the whole of the provision

We are unable to accept tenders that do not cover the full requirements of each
specification and would encourage providers to work in partnership when necessary.

How projects are selected for funding
Jobcentre Plus will be awarding its allocation of ESF monies to providers through a fair,
open and transparent competitive tendering exercise. Detailed project specifications have
been drawn up which align to identified gaps in provision.

The appraisal system has been designed to ensure that projects are chosen which meet
the needs of the region/district within the available ESF budget and which represent the
best value for money.

The evaluation process consists of the following stages:

1.       Tenderers to complete and submit a tender to Jobcentre Plus

2.       Eligibility check and clarification of tender, where required

3.       Tenders are evaluated against an Evaluation Framework (the framework criteria
         mirrors the questions in the Invitation to Tender Questionnaire)

4.       Conduct post tender clarification with „preferred provider‟

5.       Contracts awarded

6.       Notify unsuccessful tenderers in writing and offer feedback on tender.

When preparing your tender, the following points should be taken into account:

        Ensure that your tender proposal matches the activity requested in one of the
         project specifications.

        To involve all interested parties at an early stage. This should make sure that
         relevant staff in partner organisations are aware of the objectives and content of the
         project and that they believe that your organisation has the capacity and expertise
         to deliver it successfully

        The project objectives should be clear, realistic and specific to the project
         specification. Everyone involved in delivering the project, including external
         partners, should understand and agree all the objectives in advance. When you
         develop the project you should identify all the resources you will need for delivery.

The Invitation to Tender and other relevant documents are available on the website: -


Unsuccessful tenderers will have the right to have an unfavourable decision reviewed. If
you are still unhappy after the review, you can appeal against non-selection first to the
Jobcentre Plus Field Director and then at a national level.

                                                                              ANNEX 1

Technical Assistance
Practical help is available through a Regional Support Team. This is a group of people
based around the Objective 3 region with experience of helping organisations with ESF
applications. During the tendering period they will provide a range of support including
awareness sessions, workshops on completing and submitting a tender and one to one
support and telephone helplines. There are people in each of the sub-regions and
specialist team members with particular experience in helping tenderers from the voluntary
and community sector.
You can contact them as follows:

West Yorkshire

Tina Ingley/Paul Barrett
The Charities Information Bureau
93 Lawefield Lane
West Yorkshire

Tel: 01924 239063
Fax: 01924 239431

                                                                                   Annex 2

Local Information for West Yorkshire District

1. Jobcentre Plus District: West Yorkshire District

   Address/contact details: Southern House, 529 York Road, Leeds LS9 6TF.

2. Jobcentres included in the District:

Wakefield Jobcentre Plus local service outlet
Hemsworth Jobcentre Plus local service outlet
Castleford Jobcentre Plus local service outlet
Pontefract Jobcentre Plus local service outlet

Eastbrook Court Jobcentre Plus local service outlet
Westfield House Jobcentre Plus local service outlet
Shipley Jobcentre Plus local service outlet
Keighley Jobcentre Plus local service outlet

Huddersfield Jobcentre Plus local service outlet
Dewsbury Jobcentre Plus local service outlet
Halifax Jobcentre Plus local service outlet (Crossfield House and Horton Street)
Todmorden Jobcentre Plus local service outlet
Batley Jobcentre Plus local service outlet
Spen Valley Jobcentre Plus local service outlet
Brighouse Jobcentre Plus local service outlet

Southern House Jobcentre Plus local service outlet
Eastgate Jobcentre Plus local service outlet
Seacroft Jobcentre Plus local service outlet
Guiseley Jobcentre Plus local service outlet
Harehills Jobcentre Plus local service outlet
Morley Jobcentre Plus local service outlet
Pudsey Jobcentre Plus local service outlet
South Leeds Jobcentre Plus local service outlet
Park Place Jobcentre Plus local service outlet

3. District customer register and make up of customer register: (e.g. any large
   ethnic communities, long term unemployed etc)

West Yorkshire forms the largest conurbation in the Yorkshire and Humber region
incorporating the major cities of Leeds, Bradford and Wakefield and substantial towns of
Huddersfield and Halifax.

West Yorkshire has 42% of the regional population, of which 11% are from ethnic
minority backgrounds. It is made up of five local authority districts all of which are in the
bottom 25% as defined by the national Index of Multiple Deprivation.

Throughout West Yorkshire, the volume of lone parents and Invalidity Benefit customers
exceeds the volume of jobseekers; therefore they are our priority customer groups.

Unemployment rates – March 2006 (March 2005 shown in brackets)

Kirklees      2.5% (2.0%),
Leeds         3.1% (2.7%),
Calderdale    2.8% (2.1%)
Bradford      3.5% (2.8%).
Wakefield     2.8% (2.3%)

Bradford Jobcentre Plus District covers the boundaries of Bradford, Shipley and
Keighley and has a working age population of approximately 326,700:

             Approximately 9,400 of these individuals claim Jobseekers Allowance with
              a further 8,000 lone parents and 26,000 people claiming incapacity
             Around 20% of the working age population are from an Ethnic Minority
              background with the majority defining themselves as Asian or Asian
              British. These percentages increase further in the inner city wards of
             Approximately one third is 50 or over;
             Approximately one third has no qualifications or low attainment.

Bradford‟s employment rate is the lowest in West Yorkshire (56.5%) and in the lowest
quartile in England and Wales. Furthermore the 8 inner city wards in Bradford have a
combined average employment rate of 40% (-16.5% down on the West Yorkshire rate
and –20.2% on the UK rate).

Calderdale and Kirklees:

The District has a population of 581,767 of which approximately 65% are of working
Travel to work patterns indicates that customers do move across the boundaries into
Bradford, Leeds and Wakefield and into Lancashire from Todmorden.

In Calderdale 7% of the population are considered ethnic minorities, whilst in Kirklees,
the figure is14.4%. The National average is 9.1%.

  The rate of unemployment (March 2006) for Calderdale is 2.8% and 2.5% for Kirklees.
  The table below details the wards within the district with the highest rates of
  unemployment, and are targeted as disadvantaged.

   Calderdale                                      Kirklees
   St Johns ward 7.3%                              Deighton ward 4.4%
   Town ward 3.9%                                  Newsome ward 3.2%
   Mixenden ward 5.0%                              Birkby ward 3.0%
                                                   Paddock ward 3.2%
                                                   Crossland Moor ward 3.5%

  St Johns Ward in Halifax has the highest rate of unemployment at 7.3% with a high
  proportion of its population made up of ethnic minorities. It also has a benefit claim rate
  of over 25%.
  It is for this reason St John‟s ward has been identified as a priority ward for jobcentre
  plus that attracts additional performance points.
  Now joined with sections of Warley Ward to make Park Ward (No statistics available as yet)

  Mixenden has a benefit claim rate of over 25% and is also a priority ward, which attracts
  additional performance points


  Leeds is the largest employment centre in Yorkshire and the Humber with 448,000
  people working in Leeds. Of these 80,000 are estimated to be people commuting in from
  outside Leeds.

   Month IB              IS          JSA
         Live            Live        Live
         Load            Load        Load
    Feb  32,576           24,895     12,789


  Unemployment within the Wakefield area currently stands at 2.8% with ward variations
  ranging from 1.1% to 4.2%. Over the past 12 months the number of people claiming
  jobseekers allowance has increased by 19.4% against 2.4% nationally.

T The numbers of people claiming benefits within Wakefield currently show the following:-

   Month IB              IS          JSA
         Live            Live        Live
         Load            Load        Load
    Feb  20,622          12,472       5,381

  Ex-offenders make up 5% of the overall customer group and it is estimated that literacy
  and numeracy problems affect at least 26% of the customer group.

High levels of inactive benefit recipients are based in some wards which may be linked
to the decline of mining and heavy industries in the south east of the district.
Priority wards attracting additional performance points from Jobcentre Plus are
Castleford Ferry Fryston, South Kirkby and Hemsworth.

4. Geography of the area: (e.g. rural areas, transport links etc)

West Yorkshire is at the crossroads of the country with excellent major transportation

However within the sub-region there are many rural/semi rural areas, which can present
barriers to accessing employment and learning for residents.

5. What provision is in place, and any perceived gaps in the provision – New
   Deal, programme centres etc

There are a number of Jobcentre Plus Co-financed ESF Projects already running the
District and details of these can be found on the Jobcentre Plus website.

Tendering is currently underway for New Deal provision, details should be available
shortly on the Jobcentre Plus website.

6. Employment in area (e.g. local industries, large scale redundancies, new
   employers in the area, usual vacancies etc)

Bradford‟s employer market has moved away from the predominantly traditional
manufacturing employer towards the service and financial industries. This has resulted
in a significant reduction of large employers with employees of 200+. There have,
however been some large scale/ongoing recruitments taking place over the past 12
months including Grattan, NHS and Social Services.

A number of new companies, mainly retail, have also moved into the area including
Wilkinsons, B & M and Poundland resulting in approx 200 new jobs. The national
headquarters of Morrisons also sits within the city boundaries.

The re-development of the City Centre in Bradford has, or will by 2007, create further
vacancies in the construction and service sectors.

Calderdale and Kirklees:
Calderdale and Kirklees have a similar economy and employer base.

There are 35 large organisations in Calderdale and 75 in Kirklees, employing 200 or
more employees, they constitute less than 1% of employers, but they employ almost
30% of the workforce. 84% of employers in Calderdale, 83% in Kirklees, employ less
than 10 employees.

The largest increase in employer base over the last 5 years has been in the Banking,
finance and insurance sector, by 16.5% in Calderdale and 27% in Kirklees. This is due
to the location of HBOS in Calderdale who employ over 4,000 employees. Work in this
sector is pre-dominantly in customer service.
Overall there has been a shift towards higher level, customer-focused, knowledge-based
jobs and away from relatively low skilled manual jobs. There are concerns that a
significant minority of the resident population lacks the skills and qualifications to take
advantage of current and future opportunities.

Recent redundancies have tended to be from the manufacturing sector. Traditional
manufacturing, particularly textiles, has seen a decline over the last 10 years, however
this sector is still a major employer in the area with 23% of the workforce in Calderdale
and 26% in Kirklees.

Leeds has one of the fastest growing economies in the UK and is the driving force within
the Yorkshire and Humberside regional economy.

Key points include: -

     25% of total employment in the Public Sector (99,000 people work in this sector);
     A total of 20,000 people working in Contact Centres;
     A service sector employing 325,900 people;
     19% of the region‟s employment and 14% of its businesses;
     29% of the region‟s finance and business services employment;
     35% of employment in legal services;
     14% of manufacturing employment (the second largest manufacturing employer
       outside London);
     25% of print and publishing employment;
     The region‟s largest retail centre;
     A major media centre, with over 13,050 people employed in that sector;

Employment growth is predominant in six occupational sectors:

       Retail
       Other Business services
       Leisure and Recreation
       Hotels and Catering
       Professional Services
       Instrument Manufacturing.

The long-term local economic growth is slower than the national level. Employment
growth rates are highest in services, with production sectors experiencing a small net
decline in employment. In broad terms, consumer services have the most rapid growth
(over 5%) but market service generators, such as other business services, have seen an
average growth of almost 4%.

In recent years there has been high investment into the area in preparation for the single
European market and the now well advanced creation of a “Euro-port”. In addition there
has been the continued development of the former colliery at Glasshoughton on the
M62, which incorporates leisure retail, and entertainment centre.

Furthermore projects such as the Marsh Way Regeneration scheme, Wakefield
Westgate Area Re-development, Calder Futures Partnership and Wakefield waterfront
will see future growth in the construction, customer service and general employment
market in the Wakefield District during the next five to ten years.

Unemployment in the district is currently at 2.3% with pockets of concentrated
unemployment in rural communities, particularly the south east of the district.

Approximately 67% of employees‟ work full-time and 33% part-time, typical example of
this is the rapid expansion of low cost manufacturing, assembly operations and retail
businesses in the locality, with many of the jobs created being on a part-time basis.
Overall, such trends have tended to encourage female employment.

7. Any other information, which may be of interest to the bidder regarding this
   particular District.

The new Jobcentre Plus West Yorkshire District was formed in April 2006 comprising of
the former Jobcentre Plus districts of Bradford, Calderdale and Kirklees, Leeds and

Specific delivery sites will be stated in each European Social Fund specification.

Current and previous Jobcentre Plus funded programmes have shown that participant
success, (e.g. movement into employment), is greatly enhanced by the provider
maintaining close liaison with both Jobcentre Plus Personal Advisers and beneficiaries.
Jobcentre Plus is therefore interested in proposals to ensure that this happens.

                                                                                                                                              ANNEX 3

ESF Project Specifications

  Measure 1.1 – To provide advice and guidance and support to enable people to develop active jobsearch strategies and prevent them moving
        into long term unemployment.

  Reference     Target Group &       Minimum Requirements including specific locations        Soft Outcomes         Job Entries
  Number        Beneficiary                                                                   (Outputs)             (Outcomes)          Payment Method
   Yorkshire    Unemployed aged         1. Project duration                                   100%          have    40% of              70% of total project
      1.1       18 and above and        September 2006 to September 2007                      access          to    beneficiaries to    cost paid on start and
                in receipt of                                                                 mentoring to meet     move                for outputs.
                Incapacity related      2. Project aim                                        individual need       into employment
                benefits,               A Mentoring service to support beneficiaries moving                         within 6 weeks of   30% paid on
                                        from benefits into work and once in work to help      100%        receive   leaving             outcomes i.e. jobs
                Lone parents in         overcome any initial barriers to sustained            initial assessment    provision.
                receipt of Income       employment.                                           advice         and
                Support or work                                                               guidance
                related benefits,       3. Geographical location
                                        The project must be made available to beneficiaries   100% receive an
                Those accessing         living in West Yorkshire District [Bradford,          individual action
                New Deal and            Calderdale & Kirklees, Leeds and Wakefield].          plan

                Beneficiaries aged      4. Activity duration & hours                          75%             of
                50+ years               Minimum 6 weeks with the maximum duration             beneficiaries who
                                        governed by the project end date. Minimum of 4        move          into
                from West               documented interventions to meet the needs of         employment
                Yorkshire District      beneficiaries.                                        sustain
                                                                                              employment for a
                Beneficiary             5. Minimum activity requirements                      minimum of 13
                numbers                        Mentoring will be delivered to identify       weeks
                327                              and address the individual barriers
                                                 preventing the beneficiary from entering
                                                 and sustaining employment e.g.
                                                 emotional and relationship problems,
                                                 debt / budget management, housing

    and child care issues etc.

   Support beneficiaries through the
    transition into work e.g. sourcing
    appropriate childcare arrangements,
    planning travel to work, budget
    management, establishing good
    working relationships etc.

   Offer one to one mentoring advice and
    guidance, to beneficiaries and their
    employer [if required and at the
    agreement of the beneficiary].

   Deliver a minimum of four documented
    mentoring interventions of a minimum 1
    hour duration to assess and agree
    need, address barriers and evaluate /
    agree next steps, followed by as many
    more interventions as agreed between
    the provider and the beneficiary /
    employer to achieve desired outcomes
    and outputs. All services to be fully
    delivered within the life of the contract
    i.e. by September 07.

   Offer flexible opportunities for
    discussing, addressing and reviewing
    issues where a beneficiary may not wish
    to discuss their personal issues with
    their adviser / training provider or new
    employer e.g. out of work hours visits to
    mutually acceptable venues, telephone
    or email contact etc.

   Be sensitive to the needs of advisers,
    training providers and employers when
    arranging mentoring sessions with
    minimum disruption to all stakeholders.

   Individual assessment to identify level of

           support required to address barriers to
           employment / sustained employment.

          Individual action plan to agree support
           required, roles and responsibilities and
           milestones / measures of achievement.

          Documented follow up reviews to
           ensure all needs /actions have been

          Evidence beneficiaries level of
           satisfaction or otherwise with the
           service to inform quality and relevance
           of the service and support.

          Evidence success of the service in
           relation to the beneficiaries entering and
           retaining employment

6. Provider delivery capabilities
       Be capable of delivery across West

          Provide sufficient, trained and
           experienced mentors who will support a
           work-focussed agenda.

          Demonstrate an understanding of the
           barriers faced by the target group and
           how these will be addressed to assist
           the transition into sustained

          Must be able to evidence a current
           network / awareness of relevant local
           support organisations and facilitate
           access to these to address a variety of
           barriers e.g. personal, family, financial,
           childcare etc.

          Will evidence a robust marketing
           strategy to recruit target beneficiaries to
           maximise take up of provision.

          Will need to apprise Jobcentre Plus
           Advisers and training providers of the
           service, especially after the award of
           contract and carry out ongoing
           marketing and awareness visits to
           ensure capacity is achieved.

7. Beneficiary Costs
       The provider should ensure that for
          those beneficiaries not on New Deal,
          funding for travel, childcare expenses
          etc is included as part of the project
          costs. Issuing a travel pass appropriate
          for the beneficiary‟s journey must cover
          all travel costs.

          Childcare payments for beneficiaries not
           on New Deal must be made direct to the
           carer to ensure beneficiaries‟ benefits
           are not impacted.

Measure 1.2 – To improve the employability of the unemployed, returners and young people of working age through targeted interventions to
                     enhance vocational and other key skills and remove external barriers to labour market entry.

Reference   Target Group           Minimum Requirements including specific            Soft Outcomes              Job Entries         Payment Method
Number      & Beneficiary          locations                                          (Outputs)                  (Outcomes)
  West      Target Group       Project duration                                       100% receive initial       40% of              70% of total project
Yorkshire   Unemployed         September 2006 to September 2007                       assessment and             beneficiaries to    cost     paid    for
   1.2      aged 18yrs                                                                individual training plan   move into           programme delivery
            and above,         Project aim                                                                       sustainable         and outputs.
            who are in            Employer demand led training to NVQ 2 level         100% receive relevant      employment
            receipt of            (excluding construction) including Business         jobsearch training         within 6 weeks of   30% of total project
            Incapacity            Admin, Retail and Customer Care [including Call                                leaving the         cost paid for job
            related               Centre], Hospitality, Health and Social Care        100% of Beneficiaries      programme.          outcomes.
            benefits.             [particularly childcare] using Common Induction     receive a CV
                                  standards etc. Designed to meet the specific
            Lone Parents          recruitment needs of local employers and            100% have access to
            aged 18yrs            improve the employability of the target group to    mentoring to meet
            and above,            enter sustainable employment.                       individual need
            who are in
            receipt of         Geographical location
            Income                The project must be made available to               100% have access to
            Support or            beneficiaries living in West Yorkshire i.e.         6 weeks relevant
            work related          Bradford [primarily from the areas of University,   work placement
            benefits.             Bradford Moor, Little Horton, Undercliffe, Toller
                                  and Bowling].                                       100% achieve a
                                  Leeds [primarily from the areas of Chapel           minimum of 2 units
                                  Allerton, Harehills, City and Holbeck, Seacroft,    towards NVQ2;
                                  Burmantofts, Richmond Hill and Hunslet].            50% achieve 4 units;
                                  Calderdale and Kirklees [primarily Mixenden,        25% achieve full
               Beneficiary        Ovenden, Park Wards, Deighton, Crossland            NVQ.
                numbers           Moor, Newsome Paddock, Birkby, South
                   235            Kirklees]
               beneficiaries      Wakefield.
             from the target      (NB: the provision is aimed primarily but not
              areas of West       exclusively at the wards listed above)
                                   Activity duration & hours
                                   Minimum 13 weeks and maximum 26 weeks
                                   duration. Minimum of 16 hours and maximum of

30 hours weekly, part-time, flexible delivery
training to meet the needs of individual

Minimum activity requirements
 NVQ 2 level occupational training to meet
   the recruitment demands of local employers
   i.e. where vacancies exist. [All beneficiaries
   to have completed training by September
 Pre training assessment to identify
   commitment to work in chosen occupational
   area and capability to undertake training.
 Individual training plan [ITP] to identify
   needs and address barriers to employment
 Should link beneficiary into to Train 2 Gain
   Sector brokers to enable beneficiaries
   where necessary to complete their NVQ2.
   [Broker details will be provided on award of
 Mentoring support for individuals to assist
   their transition into training and work e.g.
   addressing or signposting to organisations
   to assist with housing, debt management,
   budgeting, family and childcare issues,
   concerns over travel, building relationships,
   and confidence etc.
 Courses to be run on a roll on roll off basis.
 Flexible delivery i.e. to enable Lone Parents
   to drop off and collect children from school
   and attend during term time only if required;
   and to allow beneficiaries to build up
   attendance to 30 hours if required.
 Courses will include a minimum of 6 weeks
   [or equivalent] work placement with flexibility
   around attendance i.e. to enable Lone
   Parents to drop off and collect children from
   school and attend during term time only if
 Jobsearch resource and support in line with
   beneficiary needs; Jobsearch may be

    delivered towards the end of training as
    agreed with beneficiary but as a minimum 4
    hours weekly in the last 6 weeks of training.
   Group activities to energise and encourage
    team working.

Provider delivery capabilities
 Be capable of delivery across West
   Yorkshire with suitable premises serving
   each locality; Bradford, Keighley, Halifax,
   Dewsbury, Huddersfield, Pontefract, Leeds
   and Wakefield and which meet access
   requirements of current Disability
   Discrimination legislation.
 Should have the capacity and expertise to
   deliver a range of occupational training to
   NVQ2 including Business Admin, Retail and
   Customer Care [including Call Centre],
   Hospitality, Health and Social Care
   [particularly childcare] and Public Service
 Must be able to evidence a current network
   of organisations and employers to provide
   ongoing and varied placement and
   recruitment possibilities.
 Should evidence effective marketing
   strategy explaining the diverse benefits of
   employing the target group to local
 Demonstrate an understanding of the
   barriers faced by the target group and how
   these will be addressed e.g. stamina,
   confidence, soft skills and work ethic.
 Meet jobsearch requirements [negotiated
   with the beneficiary at the referral stage to
   confirm commitment and intent to entering
   employment] to suit the individual‟s
   circumstances. Ensure each beneficiary
   understands and has the opportunity in tutor
   led jobsearch to satisfy the recruitment
   needs of local employers e.g. mock

    interviews including competency based, CV,
    application form etc.
   Provide all resources to enable beneficiaries
    to undertake training e.g. books, equipment
    and protective clothing etc.
   Be able to signpost beneficiaries to relevant
    support organisations to assist the transition
    into employment e.g. childcare, budget
    management etc.
   Will evidence a robust marketing strategy to
    recruit target beneficiaries to maximise take
    up of provision.
   Providers will need to market their provision
    to Jobcentre Plus Advisers after the award
    of contract and carry out ongoing marketing
    and awareness visits to Jobcentres to
    support Advisers‟ knowledge of changing

Beneficiary Costs
 The provider should ensure that funding for
   all necessary travel, childcare expenses etc
   is included as part of the project costs.
   Issuing a travel pass appropriate for the
   beneficiary‟s journey must cover all travel
 Childcare payments must be made direct to
   the carer to ensure beneficiaries‟ benefits
   are not impacted.
 Due to beneficiaries not receiving a training
   allowance, providers should give luncheon
   vouchers or similar for refreshments whilst
   on training and work placement.

                                                                                  ANNEX 4

Glossary of Terms

Waged or salaried full or part time jobs (16+ hours) that are only available to unemployed
people for a limited period of time, and where the product of their work has either a direct
purpose or is trading for a social purpose where that work would not normally be
undertaken. The maximum amount of time that a beneficiary can participate on an ILM is
52 weeks. The maximum ESF contribution towards an ILM wage will be the hourly adult
national minimum wage multiplied by 40 hours. However, an employer can also make a
contribution to bring the total wage payable to an amount above the National Minimum

N.B. ILMs do not attract New Deal Employment Option waged subsidies.


There are two types of work placement:

   1)     A precursor to permanent employment with the employer for beneficiaries who
          are most job ready. A placement where there is an expectation that the
          employer will usually take the individual on if their performance is satisfactory.
          These placements will typically last up to 6 weeks with an expectation that the
          employer would take on the beneficiary subject to satisfactory performance. It is
          anticipated that employers would still wish to interview the beneficiary prior to
          offering permanent employment.

   2)     Longer periods where there is no immediate prospect of permanent
          employment with the employer. A placement consisting of more structured
          training and support, usually within the context of a short term project or piece of
          work which needs to be undertaken. These later placements provide
          beneficiaries with the opportunity to learn, practice and demonstrate the variety
          of skills required in an occupational area and can last up to 13 weeks. In these
          placements, employers will be expected to offer greater supervision and
          support, as the beneficiaries undertaking them are by definition less job ready.


The work experience offered must be relevant to those beneficiaries who need experience
of work, but for a variety of reasons e.g. lack of confidence, are not ready to take up a
work placement with an employer. They will involve a greater degree of input and
supervision than is provided in a work placement.


Jobcentre Plus customers who fall in to the category of Priority Customer Group 1 are:

    New Deal for Lone parent participants and other jobless Lone parents;
    Those on the New Deal for Disabled people
    Customers in receipt of an inactive benefit* due to a health condition or disability;
    Other inactive benefit customers.

*The inactive benefits are: Incapacity Benefit, Severe Disability Allowance, Income
Support, Carers‟ Allowance and Bereavement Benefit.


ESF wage subsidy schemes must lead to sustainable employment and may support either
temporary or permanent jobs that lead to enhanced employability or sustained
employment. ESF cannot be used to support permanent jobs in the public sector.

There must be a demonstrable improvement in the beneficiary‟s job skills by the end of
the subsidy period.

The maximum ESF contribution towards a wage subsidy will be 45% of the hourly adult
minimum wage multiplied by 40 hours. However, an employer can also make a
contribution to bring the total wage payable to an amount above the National Minimum


Main (adult) rate for workers aged 22 and over

             £5.05 per hour

Development rate for workers aged 18-21 inclusive

             £4.25 per hour

A new rate for 16 and 17 year olds

             £3.00 per hour

NATIONAL MINIMUM RATE (from October 2006)

Main (adult) rate for workers aged 22 and over

             £5.35 per hour

Development rate for workers aged 18-21 inclusive

             £4.45 per hour

Development rate for 16 and 17 year olds

           £3.30 per hour


Asylum seekers are people who want to stay in the United Kingdom. Refugees are people
who have already been given permission to stay. Asylum seekers are not usually eligible
for ESF support, but refugees are.

However, Home Office Ministers have indicated that they are keen for asylum seekers to
be able to engage in useful activities whilst awaiting decisions as to whether they will be
granted refugee status. They have therefore asked that asylum seekers be given access
to certain activities funded by ESF.

Until decisions on refugee status have been made, asylum seekers do not have access to
the labour market and it is therefore important that their participation in ESF projects
must not involve activities leading to access to the British labour market. However,
they may benefit from pre-vocational activities that may enhance their employability
elsewhere in the world; or in Britain if their application for refugee status is approved.

Those asylum seekers who already have permission to work are not affected, as these
new arrangements are not retrospective.


You may claim a „job entry‟ placing for any job that meets with Jobcentre Plus‟ job entry
definition, that has not already been processed and recorded by Jobcentre Plus staff and
has therefore not been claimed as a „Jobcentre Plus‟ job entry. You will need to be aware
that a job entry definition is different to the job outcome definition.

A job entry definition is:

      That the job must last for 8 hours over 7 days (between Sunday and Saturday)

Where the work is completed in one full day, a lunch break of up to 1 hour can be included
as part of the 8 hour total.


For the purpose of paying Output Related Funding (ORF) and measuring performance
against targets in contracts, beneficiaries must enter a job which:

      Lasts for at least 16 hours in a 7 day period
      Begins within 6 weeks of the beneficiary leaving the provision, and
      Is expected to last longer than 13 weeks

It is recognised that some customer groups are initially unlikely to move into employment
of 16 hours a week therefore, ORF can be claimed for PG1 customers moving in to
employment which:

     Last for at least 8 hours in a 7 day period

     Begins within 6 weeks of the beneficiary leaving the provision during the life of the
      contract, and
     Is expected to last longer than 13 weeks.

N.B. ILMs do not attract a job outcome payment.


These are sometimes referred to as „soft outcomes‟ and are generally centred around
improvements in beneficiary motivation and confidence as a result of training, support or
guidance interventions. Outputs may include achievements relating to:

      Interpersonal skills i.e. social skills and coping with authority
      Organisational skills i.e. personal organisation and the ability to order and prioritise
      Analytical skills, such as: the ability to exercise judgement, managing time or
       problem solving
      Personal skills i.e. insight, motivation, confidence and reliability

Other examples include

      Achievement of a recognised qualification
      Completion of CVs
      Basic Skills assessment
      Work preparation
      Advice & guidance

This is not an exhaustive list as outcomes will be dependant on the type of project activity
& the beneficiary target group.


Distance travelled refers to the progress that a beneficiary makes towards employability or
harder outcomes as a result of the project intervention


The permitted work rules have been developed to support the Government‟s commitment
to removing barriers to work for people with long term health problems who want to take
steps back to work. They strengthen the aim of work as a stepping stone off benefit and
into employment. They remove the requirement that the work must be therapeutic.

The rules apply to people who are getting one of the following benefits because of illness
or disability:

      Incapacity Benefit
      Severe Disablement Allowance
      National Insurance Credits
      Income Support, Housing Benefit and Council Tax Benefit.

There are 3 categories of permitted work:

Permitted Work lower limit: Customers can work and earn no more than £20 a week for
as long as they are on benefit. The employers should pay an hourly rate no lower than the
National Minimum Wage.

Permitted Work higher limit: Customers can work for less than 16 hours a week and
earn no more than £81 for a fixed 26 week period starting from the date that work begins.
This period can be extended for a further 26 weeks if by undertaking a further period they
are likely to improve their capacity to undertake full time work, and they are working with a
Job Broker, Disability Employment Adviser or Jobcentre Plus Personal Adviser.

Supported Permitted Work: Customers can work and earn no more than £81 a week
indefinitely providing that the work is supervised by someone working for a local or public
authority or voluntary organisation, whose job it is to provide or find work for people with

For further information concerning permitted work rules please contact your Jobcentre
Plus district representative.

                                                                                                ANNEX 5

Management Information Requirements
Below is a list of the management information that you will be required to provide if your
tender is successful and you need to ensure that you are able to collect this information.

You will be asked to provide this data on standard forms or via the Jobcentre Plus Data
Collection System Facility on our website.

Customer Name and NINO
Customer Date of Birth
ESF Objective/Measure
Support measure for disabled people:                Access to premises
                                                    Transport to training sites
                                                    Specialist provision (staff & facilities)
Customers from the following                        Ex-offender
backgrounds:                                        Homeless
(This information should be                         Drug and Alcohol misuser
collated and given as a total                       People returning to the labour market
number per category to ensure                       Lone Parents
anonymity)                                          People living in rural areas
Support provided to customers:                      Work advice & guidance
(more than 1 category per person can be chosen)     Assessing individual needs
                                                    Individual action plans
                                                    Motivation & Orientation
                                                    Pre-vocational training
                                                    Key skills support
                                                    Basic vocational training
                                                    Intermediate vocational training
                                                    Higher vocational training
                                                    Jobsearch assistance
                                                    Help into self- employment
                                                    Work experience or trials
                                                    Contributions towards wages
                                                    Grants to individuals
                                                    Basic skills training
                                                    IT training
                                                    Job rotation
                                                    Guaranteeing jobs
People who benefited from the                       Training in non-traditional areas
following:                                          Work experience in non-traditional
(more than one category per person can be chosen)   areas for their sex
                                                    Qualifications in non-traditional areas
                                                    for their sex
                                                    Employment in non-traditional areas

                                                       for their sex
                                                       Improved awareness of opportunities
                                                       in occupations dominated by men or
Support Measures:                                      Childcare
(more than one category per person can be chosen)      Care for dependants
                                                       Training allowance
                                                       Travel support or provision
                                                       Equipment or protective clothing
                                                       Counselling, guidance and advice
                                                       Literacy and numeracy
Customer occupational training:                        Managers and administrators
(more than one category per person can be chosen)      Professional
                                                       Associate professional and technical
                                                       Clerical, secretarial
                                                       Craft and related
                                                       Personal, protective (health care,
                                                       childcare etc)
                                                       Plant and machine operators
Leavers who:                                           Completed
                                                       Left early
Customer outcome:                                      Full time employment
(one category only, and qualification if applicable)   Part-time employment
                                                       Voluntary work
                                                       Further education/other Government
                                                       Not known
Qualifications: Category                               Obtained
                                                       Achieved credit towards (but did not
                                                       receive full qual)
                                                       Waiting to see whether qualification
                                                       has been awarded
                                                       Worked towards a qualification
Qualification: level                                   Below NVQ1
                                                       No qualification
                                                       Not known


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