LAA Indicators categorised as Red

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					          Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                   Corrective Actions in Place

                              LAA Indicators categorised as Red
                                                              Overview of Agreed Actions to
                                                             Address      Under     Performance.
                 LAA
                                                             Further Details for each relevant
LAA Outcome     Indicator   LAA Indicator Description
                                                             indicator are in the thematic group
                No.
                                                             block summary (available on
                                                             request)

Block: Children and Young People

1. Be Healthy    4.         REWARD TARGET No.1               Schools continue to be faced with a wide
                                                             range of initiatives other than this to which
                            Improving Child Health           they must respond and this inevitably
                            through rolling out the          slows down their ability to respond to this
                            National Healthy Schools         work. The most recent RAG rating
                            Programme                        predicts that by the end of the next quarter
                                                             the 17 schools on GREEN will achieve
                            a) % of schools achieving the    validation making the total 44. From
                                                                         st
                            revised 2005 National Healthy    January 1 the healthy schools team has
                            Schools Standard                 increased by one full time post and this
                                                             will add to our capacity to work with
                            Quarter 4 Result = 27 schools    schools. The risk attached to achieving
                            Quarter 4 Target = 45 schools    the target is around maintaining staffing
                                                             levels as they currently are despite one
                            This indicator was also red in   maternity leave and a part time AT whose
                            Quarter 3.                       contract will end in summer. Work is in
                                                             place to replace these two gaps from
                                                             September.
                                                             Time and resources is divided between
                                                             those schools which need the most
                                                             support, those which will take the longest
                                                             to achieve and those schools needing
                                                             only a small rise in confidence to self-
                                                             validate. Work is in place to invite schools
                                                             and their partners to a Summer
                                                             Conference offering input and workshops
                                                             around Emotional Health & Well Being,
                                                             Anti-bullying and Confidentiality.
                                                             The programme is now rated amber
                                                             nationally and we have agreed more
                                                             realistic step targets with government
                                                             office leading to our end of year (Dec.
                                                             2008) LAA and national target of 58
                                                             schools (65%).
                                                             We are confident that the long term target
                                                             will be met and that our trajectory will
                                                             demonstrate that we shall be in line with
                                                             expectations by December 2008. Both
                                                             our schools and the support team have
                                                             established very high standards and we
                                                             do not wish to undermine these in order to
                                                             meet statistical projections. It is
                                                             interesting to note that the national team
                                                             is now putting work in place to increase
                                                             the rigour of the validation process. We
                                                             do not expect this to alter our approach as
                                                             we have always taken a rigorous
                                                             approach to the work undertaken.
                                                             This indicator was reviewed in detail at the
                                                             Children & Young Peoples Trust Board on
                                                             the 15 May where it has been called in for
                                                             further review.
          Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                   Corrective Actions in Place

                               LAA Indicators categorised as Red
                                                                 Overview of Agreed Actions to
                                                                Address      Under     Performance.
                  LAA
                                                                Further Details for each relevant
LAA Outcome      Indicator   LAA Indicator Description
                                                                indicator are in the thematic group
                 No.
                                                                block summary (available on
                                                                request)

3. Enjoy and     1.          Educational Attainment of          There are 20 young people in this cohort
Achieve                      Looked After Children              and as outlined below there have been
                             (excluding UASC looked after       factors affecting the outcome of 16 of
                             less than 2 years)                 these young people would not be
                                                                expected to achieve 5 GCSE‟s in the
                             a) The % of Looked After           circumstances. As this is a relatively
                             Children aged 16 or over with at   small number outcomes will tend to vary
                             least 5 (A*-G) GCSEs or            significantly according to the make up of
                                                                the cohort.
                             equivalent
                                                                The following facts will have had a
                             2007/08 Result (reported in        significant impact on the outcome.
                             Quarter 2) = 45%
                                                                   (10%) 2 young people are repeating a
                             2007/08 Target = 55%               year due to personal circumstances and
                                                                therefore will not take exams until 2008.
                             b) The % of Looked After
                                Children 16 and over                (5%) 1 young person has severe
                                achieving at least 5 (A*-C)     mental health issues and could not cope
                                GCSEs or equivalent             with the stress of exams and took only 2.
                                                                (Achieving graded outcomes in both
                             2007/08 Result (reported in        subjects 1 being a C grade)
                             Quarter 2) =15%
                                                                    (35%) 7 young people had SEN
                                                                statements with learning difficulties being
                             2007/08 Target = 31%               the main or secondary issue.
                                                                   (30%) 6 more young people did
                                                                achieve graded GCSE but not 5 subjects.
                                                                   With the exception of the 2 young
                                                                people who will take exams next year, all
                                                                achieved accredited qualifications, i.e.
                                                                NVQ or Entry Level exams.
                                                                This indicator has been reported to
                                                                Education & Children‟s Scrutiny Board
                                                                and there are significant personal
                                                                circumstances affecting a large proportion
                                                                of these young people which could not
                                                                have been pre-empted when setting
                                                                targets.
4. Achieve       2.          Increase the level of active       Annual election in February 2008 was
economic well-               involvement of young people        very disappointing. An evaluation process
being                        to make decisions and shape        is currently in process to determine why
                             policy and services                schools did not participate and why
                                                                numbers were low.
                             a) Number of young people          This indicator was reviewed in detail at the
                             (13-19)voting in the UK Youth      Children & Young Peoples Trust Board on
                             Parliament                         the 15 May.

                             2007/08 Result (reported in
                             Quarter 4) = 1950

                             2007/08 Target = 4,400
           Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                    Corrective Actions in Place

                                   LAA Indicators categorised as Red
                                                                      Overview of Agreed Actions to
                                                                     Address      Under     Performance.
                      LAA
                                                                     Further Details for each relevant
LAA Outcome          Indicator   LAA Indicator Description
                                                                     indicator are in the thematic group
                     No.
                                                                     block summary (available on
                                                                     request)

Block: Healthier Communities and Older People

1. Improved          1.          All other areas (optional for       Actual figures for Q4 are based on a
health and                       Spearhead Areas) – reduce           three-year rolling average (i.e. April 2004
reduced health                   health inequalities within the      to March 2007).
inequalities                     local area, by narrowing the
                                 gap in all-age, all-cause           In Solihull as a whole, the all age, all
                                                                     cause mortality rate has slightly risen,
                                 mortality (Mandatory)
                                                                     Kingshurst and Smithswood show a
                                                                     positive downward trend, whereas
                                 b) Chelmsley Wood                   Chelmsley Wood and Fordbridge continue
                                                                     to rise.
                                                                     All age, all cause mortality is a global
                                 Quarter 4 Result = 788              measure of improved health and reduced
                                                                     inequalities. Activities likely to impact on
                                 Quarter 4 Target = 697              this outcome are detailed in the wider
                                                                     healthier communities and older people
                                 This indicator was also red in      block, and also within specific
                                 Quarters 1, 2 and 3.                interventions included in the children and
                                                                     young people block. In principle,
                                                                     however, all programmes included within
                                                                     each thematic block of the LAA have the
                                                                     potential to impact on the determinants of
                                                                     life expectancy.
                                                                     Improvement noted from Quarters 2 and
                                                                     3. This indicator will be part of Solihull‟s
                                                                     new LAA so further improvements can be
                                                                     monitored as part of that.
2. Reduce            2.          REWARD TARGET No 5                  The 6-8 week data is reported a quarter in
premature                                                            arrears to allow for reporting time frames
                                 Breastfeeding
mortality rates                                                      and validation procedures.
                                 b) The percentage of babies
and reduce                                                           No feeding type was recorded for 16% of
                                 born to mothers in Solihull who
inequalities in                                                      Q3 babies, therefore issues remain
                                 are breastfeeding at 6 weeks of
premature                                                            regarding data quality.
                                 age
mortality rates                                                      The GP‟s have been reminded about the
between wards                    Quarter 3 Result (reported 3        data quality issues. A teaching session
with a particular                months in arrears) = 33%            during protective learning time is planned
focus on                         End of Year Target = 40%            and breastfeeding promotion campaigns
reducing the risk                without stretch; 46% with           include GP surgeries.
factors for                      stretch                             There are now difficulties in acquiring data
cardiovascular                                                       analysis due to the vacancy of the Public
                                 This indicator was also red in
diseases                                                             Health analyst.
                                 the previous two Quarters
(smoking,
physical activity,                                                   The Breastfeeding strategy and action
                                 Status of part (a) of this          plan have been developed and are now
diet)                            indicator „% of new mothers in      being implemented by the breastfeeding
                                 Solihull known to have initiated    coordinator.
                                 breastfeeding‟ is amber and
                                 was previously assessed as          The breastfeeding coordinator has
                                                                     developed the breastfeeding policy which
                                 such in the last quarter but data
                                                                     has now been ratified.
                                 clarification actually shows it
                                 was red for Q3.
           Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                    Corrective Actions in Place

                                LAA Indicators categorised as Red
                                                                Overview of Agreed Actions to
                                                               Address      Under     Performance.
                   LAA
                                                               Further Details for each relevant
LAA Outcome       Indicator   LAA Indicator Description
                                                               indicator are in the thematic group
                  No.
                                                               block summary (available on
                                                               request)

                                                               The breastfeeding coordinator has
                                                               secured funds to enable Solihull care trust
                                                               to work towards full accreditation of baby
                                                               friendly status.
                                                               All Health Visitors are to receive the
                                                               breastfeeding management course
                                                               training, which will be delivered by
                                                               UNICEF Baby Friendly initiative which has
                                                               been provided by the Breastfeeding
                                                               Coordinator. This will equip the health
                                                               visitors with skills and confidence to
                                                               provide support and consistent
                                                               information to pregnant and breastfeeding
                                                               women. The training is mandatory and will
                                                               be audited.
                                                               Health Visitors have recently been
                                                               provided with appropriate resources to
                                                               provide consistent breastfeeding support
                                                               & advice during the ante-natal and post
                                                               natal period.
                                                               Breastfeeding café‟s have now been
                                                               opened which provide support and
                                                               information for pregnant and
                                                               breastfeeding women.
                                                               A breastfeeding campaign is to be
                                                                                   th
                                                               launched on the 28 April in conjunction
                                                               with the national breastfeeding campaign
                                                               and this is supported by the pharmacies in
                                                               Solihull.
                                                               Further review of this indicator took place
                                                               at the Health Inequalities meeting on the 1
                                                               May and at the LAA Programme Office
                                                               meeting on the 9 May as performance has
                                                               been red for 3 consecutive quarters.
3. Improved       4.          REWARD TARGET No 6               Overall the number of clients needed to
Quality of Life                                                achieve the stretch target needs to be
                              Direct Payments                  around 190. Provisionally at the end of
                                                               Quarter 4 there were 157 clients receiving
                                                               direct payments.
                              a) The number of adults and
                                                                   91 of these clients were aged 18-64
                              older people receiving direct
                                                                   34 were aged 65-84
                              payments per 100,000 people          32 were aged 85 plus
                              age 18 or over (age
                                                               Overall the number to achieve the stretch
                              standardised)
                                                               target needs to be around 190.
                                                               Provisionally at the end of Quarter 4 there
                              Quarter 4 Result = 100.0         were 157 clients receiving direct
                                                               payments.
                              Quarter 4 Target = 120           91 of these clients were aged 18-64
                                                               34 were aged 65-84
                              This indicator was also red in
                                                               32 were aged 85 plus
                              Quarter 3.
       Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                Corrective Actions in Place

                           LAA Indicators categorised as Red
                                                       Overview of Agreed Actions to
                                                      Address      Under     Performance.
               LAA
                                                      Further Details for each relevant
LAA Outcome   Indicator   LAA Indicator Description
                                                      indicator are in the thematic group
              No.
                                                      block summary (available on
                                                      request)

                                                      A detailed improvement plan has been
                                                      established, which is looking at resolving
                                                      issues in the areas around policy,
                                                      procedures and guidance, training,
                                                      contracts and commissioning. Immediate
                                                      actions to be put into place include:-
                                                         Reflective practice and active help for
                                                          individual staff who can identify
                                                          existing service users who will benefit
                                                          from Direct Payments
                                                         Increased help for service users and
                                                          staff from the Rowan organisation –
                                                          this will include:-
                                                           involving them more in training,
                                                           helping them to recruit more
                                                              personal assistants
                                                           involve them in discussions with
                                                              Agencies
                                                           Involving Rowan workers earlier
                                                              to encourage service users to opt
                                                              for Direct Payments
                                                      The improvement plan was reported at the
                                                      Care Trust Community Services
                                                      Performance Board meeting on the 2
                                                      May. An update on Direct Payments is
                                                      also being reported to the LAA
                                                      Programme Office meeting on the 9 May,
                                                      as part of the areas of further investigation
                                                      following the overall Quarter 4
                                                      performance report for the current LAA.

                                                      This indicator was recommended for
                                                      further review at the Health Inequalities
                                                      meeting on the 1 May and at the LAA
                                                      Programme Office meeting on the 9 May
                                                      as performance has been red for 2
                                                      consecutive quarters and was amber in
                                                      the 2 quarters before that.
                                                      In addition a detailed report on the
                                                      corrective actions in place to address
                                                      performance was presented at OSMB on
                                                      3 June.
           Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                    Corrective Actions in Place

                                  LAA Indicators categorised as Red
                                                                  Overview of Agreed Actions to
                                                                 Address      Under     Performance.
                     LAA
                                                                 Further Details for each relevant
LAA Outcome         Indicator   LAA Indicator Description
                                                                 indicator are in the thematic group
                    No.
                                                                 block summary (available on
                                                                 request)

Block: Safer and Stronger Communities

1. Reduce crime     6.          Reduce the number of adult       End of year figures show that we have
                                offenders who re-offend          completed 58 General Offending
                                                                 Behaviour Programmes and 3 one – one
                                                                 IDAP programmes resulting in a total of
                                a) Increase in number of
                                                                 61 for the year.
                                Offending Behaviour              This means we have exceeded the
                                Programmes successfully          National Probation Service target with the
                                completed                        Regional Offender Management
                                                                 programme, which was 47 completed
                                Quarter 4 Result = 32 (61        programmes, but have not met the LAA
                                cumulative)                      target. Whilst we will not be able to meet
                                                                 the target in its entirety, it is felt that we
                                End of Year Target = 72          have made significant steps in terms of
                                                                 closing the gap. This has been achieved
                                (cumulative)
                                                                 in part through the recruitment of
                                                                 programme staff to run programmes at the
                                This indicator was also red in   weekend.
                                Quarters 1, 2 and Quarter 3
                                                                 On a positive note however National
                                                                 Probation Service targets have been
                                                                 exceeded with positive outcomes still
                                                                 being delivered.

2. Reassure the     1.          Reduce the fear of crime         Note: This target is measured through the
public reducing                 (Mandatory)                      Police Feeling the Difference Perception
the fear of crime                                                Survey.
                                a) Increase the number of
                                people who feel safe when        The periods being measured are known
                                                                 as waves and do not match up with our
                                outside after dark               quarter measures. The number of
                                                                 individuals interviewed is very small for
                                Quarter 4 Result = 64.80%        the Local Operational Command Unit
                                (Waves 13 to 16; Jan to Feb)     (OCU) a total of about 270 people take
                                                                 part.
                                Quarter 4 Target = 71% (TBC
                                Waves 13 to 16 Jan to Feb)       The figures are therefore being reported
                                                                 as rolling waves, which look at a greater
                                                                 proportion of participants and tie in better
                                                                 with our quarter reporting.

                                                                 We have not met the year end target of
                                                                 71% Statistically people feel safer during
                                                                 the day and less so after dark. Despite
                                                                 falling levels of crime within Solihull
                                                                 people‟s fear of feeling safe after dark
                                                                 have changed little in the last 12 months.

                                                                 Seasonal factors (i.e. the survey being
                                                                 carried out in Jan to Feb) could be a likely
                                                                 reason behind performance being lower
                                                                 than that in Quarters 1 to 3.
          Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                   Corrective Actions in Place

                                 LAA Indicators categorised as Red
                                                                     Overview of Agreed Actions to
                                                                    Address      Under     Performance.
                    LAA
                                                                    Further Details for each relevant
LAA Outcome        Indicator   LAA Indicator Description
                                                                    indicator are in the thematic group
                   No.
                                                                    block summary (available on
                                                                    request)

3. Reduce the      2.          Drug users receiving                 Current performance is off target; an
harm caused by                 treatment                            action plan was established and is
illegal drugs                                                       monitored via the Models Of Care group,
                               a) Increase the number of            to increase the numbers of clients in
                               problem drug users receiving         treatment. Progress to increase the
                               treatment each year                  numbers in treatment has been difficult,
                                                                    largely due to the issue of trying to find
                               Quarter 4 Result = 606               clients new to the treatment system.

                               Quarter 4 Target = 680
3. Reduce the      3.          Drug intervention programme          Performance has improved during the
harm caused by                 Compact targets                      course of the year; however it does
illegal drugs                                                       fluctuate from month to month. This is due
                                                                    to the high percentage of clients arrested
                               b) KPI 2a – Adults who test
                                                                    at Solihull, who reside in other DAT areas.
                               positive and have a required
                               assessment imposed to attend         Whenever possible clients are seen and
                               and remain at the required           assessed in custody, however, if they are
                               assessment                           arrested „out of hours‟ they will be given
                                                                    an appointment to attend services within
                               Quarter 4 Result = 70%               their local DAT area for assessment. The
                                                                    number arrested out of hours fluctuates
                               Quarter 4 Target = 95%               from month to month and hence a
                                                                    fluctuation in our performance.
                               This indicator was also red in
                               Quarters 2 and 3                     This indicator was called in for further
                                                                    review at the LAA programme office in
                                                                    Quarter 3.


4. Build Respect   3.          Treated with respect and             Perception indicators have been
in communities                 consideration                        measured annually -Citizens panel ASB
and reduce anti-                                                    (anti-social behaviour) survey conducted
social                                                              Feb 2008 shows that 29% do not feel that
                               b) Local indicator: % of
                                                                    it is a problem at all and 40% think that it
behaviours                     Solihull residents who feel that     is not a very big problem only 8% felt that
                               people treat them with respect       it is a very big problem.
                               and consideration always or
                               mostly                               Activity to promote awareness within
                                                                    communities is ongoing throughout the
                                                                    year across the partnership through the
                                                                    Community tasking process and is
                               Quarter 4 Result = 69% of            supported via Neighbourhood Policing
                               people felt that it was not really   and Neighbourhood Management.
                               a problem being treated with
                                                                    There are a number of work activities on
                               respect or consideration
                                                                    going which contribute to this agenda.
                                                                       Police Liaison with schools and
                                                                        colleges to inform teachers, parents
                               Quarter 4 Target = to increase           and pupils of the “Respect” agendas.
                               by 1% to 85%                            YOT – Prevent offending by children
                                                                        and young people aged 10 to 17.
                                                                       Parenting and family support
                                                                        programmes
                                                                       SCH – enforcement and support
          Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                   Corrective Actions in Place

                                 LAA Indicators categorised as Red
                                                                Overview of Agreed Actions to
                                                               Address      Under     Performance.
                    LAA
                                                               Further Details for each relevant
LAA Outcome        Indicator   LAA Indicator Description
                                                               indicator are in the thematic group
                   No.
                                                               block summary (available on
                                                               request)

                                                                   through the tenancy agreement –
                                                                   development of neighbourhood
                                                                   agreements
                                                                  Development of neighbourhood
                                                                   policing and its role out into
                                                                   communities
                                                                  Recently developed Integrated LA
                                                                   and SCH team for dealing with ASB
                                                                  Development of the citizenship
                                                                   programme in schools
                                                                  Role out of Neighbourhood
                                                                   Management in to communities
                                                                   Development of BME (black and
                                                                    minority ethnic) stakeholder group
                                                               Positive actions taking place to contribute
                                                               to this agenda can clearly be seen above.

4. Build Respect   4.          Reducing people’s               Activity to promote awareness within
in communities                 perceptions of ASB              communities is ongoing throughout the
and reduce anti-                                               year. We have seen an increase in people
social                                                         seeing teenagers and gangs hanging
                               e) Local indicator: Teenagers
                                                               around on the street this year compared
behaviours                     hanging around on the streets   to last year despite their being a lot of
                                                               activity to allay fears and offer alternative
                                                               positive activity for young people.
                               Quarter 4 Result = 52%
                                                               Various activities are taking place to
                                                               combat ASB and the perception of young
                               Quarter 4 Target = 39%          people hanging around on streets.
                                                                  Fortnightly community tasking to
                                                                   target hot spot areas
                                                                  Programmed and targeted
                                                                   diversionary activities

                                                                  Consultation with young people – Led
                                                                   by Youth Services and other
                                                                   colleagues
                                                                  Neighbourhood Ward Strategies
                                                                  Neighbourhood policing teams priority
                                                                   setting meetings within communities
                                                                  Groundwork - Community based
                                                                   projects with targeted youth provision
                                                                  Expansion of the park ranger service
                                                                   to include play rangers
                                                                  SCH community project working with
                                                                   Grace academy
                                                                  Police schools liaison officer working
                                                                   with and in schools and colleges
                                                                  SSCF operations group - formation
                                                                   and project development
                                                                  Development of LA integrated ASB
          Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                   Corrective Actions in Place

                              LAA Indicators categorised as Red
                                                                 Overview of Agreed Actions to
                                                                Address      Under     Performance.
                 LAA
                                                                Further Details for each relevant
LAA Outcome     Indicator   LAA Indicator Description
                                                                indicator are in the thematic group
                No.
                                                                block summary (available on
                                                                request)

                                                                    team in conjunction with SCH
                                                                   Youth service targeted programme of
                                                                    support for young people
                                                                   YOT – support for young people at
                                                                    risk
                                                                   YISP and YISP+
                                                                   Use of dispersal orders (Castle
                                                                    Bromwich)
                                                                   AFZ (alcohol free zones)
                                                                Positive actions taking place to contribute
                                                                to this agenda can clearly be seen above

                            Reducing people’s                   More people saw rubbish and litter has a
                            perceptions of ASB                  problem in their area than before.

                            g) Local indicator: Rubbish         There is a contrasting picture here
                            and litter lying around             between this and the excellent
                                                                performance achieved for the cleanliness
                                                                indicator „BV 199 Percentage of areas
                            Quarter 4 Result = 29%              throughout the Borough that have an
                                                                unacceptable level of litter and detritus‟.
                            Quarter 4 Target = 9%
6. Cleaner,      4.         Reduced graffiti                    Results from the surveys indicate that
greener and                                                     Graffiti has failed to meet the required
safer public                b) BV199b: Percentage of            target of 4%.
spaces                      areas throughout the Borough        An example of positive work taking place
                            to an unacceptable standard for     is the neighbourhood teams responding to
                            Graffiti                            remove graffiti in specific locations across
                                                                all three neighbourhood areas, including
                            Quarter 4 Result = 4%               in some instances from private property.

                            End of Year Target = 1%             It was noted that this will need to be one
                                                                of the priority areas for improvement as
                                                                part of delivering the new LAA. An
                            This indicator was also red in
                                                                indicator in this area is one of the 32
                            Quarters 2 and 3.                   improvement targets that have been set
                                                                within the New LAA.
                            Reduce Fly-tipping                  The LAA target of 2 was not set in line
                                                                with the service level target of 3.
                            d) BV199d: The year-on-year
                            reduction in total number of        The number of fly-tipping incidents in
                            incidents and increase in total     2007-08 was 2,607, an increase of 114
                            number of enforcement actions       compared to 2006-07. The number of fly-
                            taken to deal with „fly-tipping‟.   tipping enforcements actions in 2007-08
                                                                was 381; this is a decrease of 78
                            Score 1 to 4 (4 being lowest 1
                                                                compared with 459 in 2006-07.
                            being highest).
                                                                This is an area requiring further
                            Quarter 4 Result = 4                improvement. Actions are in place to
                                                                strengthen the links and co-working
                            End of Year Target = 2              between the Transport, Highways,
                                                                Environment Division and colleagues in
                                                                the Public Protection Division.
            Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                     Corrective Actions in Place

                                   LAA Indicators categorised as Red
                                                                    Overview of Agreed Actions to
                                                                   Address      Under     Performance.
                       LAA
                                                                   Further Details for each relevant
LAA Outcome           Indicator   LAA Indicator Description
                                                                   indicator are in the thematic group
                      No.
                                                                   block summary (available on
                                                                   request)




7. Improved           2.          Increase quality of life         In May 2007 the 18-24 JSA claimants in
quality of life for               through increasing               North Solihull were 60.1% of the Solihull
people in the                     employment, self-                18-24 JSA claimant total.
most                              employment and enterprise        The percentage of North Solihull 18-24
disadvantaged                                                      JSA Claimants compared to Non North
neighbourhoods;                   a) % of the Borough‟s            Ward claimants rose, although actual
                                                                   claimant numbers fluctuate:
service                           Jobseeker‟s Allowance
providers more                    claimants aged 18-24 who are          in Q1 (Nov 06) actual claimant
responsive to                     from north Solihull              numbers went down in both North Solihull
                                                                   wards and Non North wards;
neighbourhood
needs; and                        No quarter 4 data available as        in Q2 (Feb 07) actual claimant
                                                                   numbers went up in both North Solihull
improved                          Department for Work and
                                                                   wards and Non North wards;
service delivery                  Pensions concerned about data
                                  protection issues.                    in Q3 (May 07) actual claimant
                                                                   numbers went down in both North Solihull
                                                                   wards and Non North wards.
                                  Quarter 3 Result = 60.1% (at
                                                                   When compared with the baseline figure,
                                  May 07)
                                                                   actual numbers of 18-24 year olds
                                                                   claiming JSA have dropped by 105.
                                  End of Year Target = 53.2%       However they have dropped at a much
                                                                   faster rate in non north wards (26.2%)
                                                                   than in north Solihull wards (5.4%) which
                                                                   explains why the proportion of those that
                                                                   fall into this category and live in north
                                                                   Solihull has risen.
                                                                   Issues remain about the data protection
                                                                   issues preventing the Department for
                                                                   Work and Pensions from sharing data
                                                                   relating to recent jobseeker allowance
                                                                   claimants.




                                  b) % Borough‟s long term         In February 2008, 56% of the Borough's
                                     unemployed (12 months         long term unemployed were from North
                                     plus) who are from North      Solihull.
            Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                     Corrective Actions in Place

                                    LAA Indicators categorised as Red
                                                                     Overview of Agreed Actions to
                                                                    Address      Under     Performance.
                       LAA
                                                                    Further Details for each relevant
LAA Outcome           Indicator   LAA Indicator Description
                                                                    indicator are in the thematic group
                      No.
                                                                    block summary (available on
                                                                    request)

                                      Solihull                      During Q4 the actual number of long term
                                                                    unemployed people in North Solihull rose
                                     Quarter 4 Result = 56% (as     by 10 and by 5 across the whole borough.
                                     at Feb 08)                     It is important to note that over the last
                                                                    year, i.e. since February 2007 - actual
                                     End of Year Target = 38%       numbers of claimants have continued to
                                                                    reduce across the borough from 385 (Feb
                                     This indicator was also        2007) to 250 (Feb 2008) and in North
                                                                    Solihull from 205 (Feb 2007) down to 140
                                     red in Quarters 1, 2 and 3.    (Feb 2008).
                                                                    Pertemps are focussing on long term
                                                                    unemployed as part of the achievement of
                                                                    the reward target but because of the
                                                                    target client groups they are asked to
                                                                    work with, the only people that they are
                                                                    able to target that may have been
                                                                    claiming JSA for 12 months or more are
                                                                    ex-offenders. This contract covers the
                                                                    whole of Solihull so although activity is
                                                                    focussed in the north, support available is
                                                                    not exclusive to residents who live in the
                                                                    north.
                                                                    This was a difficult indicator to set targets
                                                                    for. There have been positive outcomes
                                                                    in reducing the actual number of long term
                                                                    claimants was noted.

7. Improved           3.          Increased quality of life         Attendances at Tudor Grange have
quality of life for               through participation in          continued to be lower than expected.
people in the                     leisure and cultural activities   Although visits in the Q4 have been higher
most                                                                than those in the same period of 2007,
                                                                    they have not as yet reached the
disadvantaged                     c) Visitors to sports centres     admissions in the baseline of year 2006.
neighbourhoods;                   (Tudor Grange)                    North Solihull sports centre visits continue
service                                                             to over achieve against target.
providers more                    Quarter 4 Result = 155,118
responsive to                     (669,769 cumulative)
neighbourhood
needs; and                        Quarter 4 Target = 211,116
improved                          (811,984 cumulative)
service delivery
                                  This indicator was also red in
                                  Quarter 3.




Block: Economic Development and Enterprise
         Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                  Corrective Actions in Place

                             LAA Indicators categorised as Red
                                                              Overview of Agreed Actions to
                                                             Address      Under     Performance.
                LAA
                                                             Further Details for each relevant
LAA Outcome    Indicator   LAA Indicator Description
                                                             indicator are in the thematic group
               No.
                                                             block summary (available on
                                                             request)

1. Increase     1.         REWARD TARGET No11                The contract to deliver was awarded in
Employment                                                   October 2007 to Pertemps PDG, which
                           Increasing employment             had provided a profile demonstrating
                                                             planned performance against the
                                                             indicator. There is acknowledgement that
                           a) The number of workless         this contract has suffered from a very slow
                           residents in disadvantaged        start, compounded with firstly, difficulties
                           groups supported into sustained   in recruiting / assigning a dedicated
                           employment                        staffing resource to the project and
                                                             secondly, the particularly difficult barriers
                           Quarter 4 Result = 0              and issues presented by the long term
                                                             unemployed clients that the project is
                                                             aimed at supporting.
                           End of Year Target = 40
                                                             In Q4, SMBC have had two contract
                           This indicator was also red in    compliance meetings with Pertemps to
                           Quarter 3.                        discuss and arrive at a mutually
                                                             satisfactory re-profile, ensuring that
                                                             targets are realistic and achievable, whilst
                                                             addressing the backlog of targets and
                                                             delay / under-performance. This re-profile
                                                             adds the jobs retention performance
                                                             targets for Year 1 to year 2 and
                                                             anticipates that by the end of Year 2
                                                             (March 2009) the project is scheduled to
                                                             have resolved under-performance from
                                                             Year 1 to achieve 90 job retentions, as
                                                             profiled in the original contact. Formal
                                                             agreement to re-profile in the LAA will be
                                                             required

                                                             By Q4, Pertemps profiled 51 clients
                                                             starting on their programme and have
                                                             reported 89 actual client starts. This has
                                                             resulted in 6 actual job starts during
                                                             March ‟08 against the re-profiled targets
                                                             indicating 6 job starts.
                                                             Key corrective and improvement actions
                                                             that have taken place in Qtr3 and 4 to
                                                             address under performance from Year 1
                                                             are listed below:
                                                             Corrective Actions to address
                                                             underperformance
                                                             1. PEA staffing assigned to deliver
                                                             LAA targets as agreed with SMBC
                                                             PEA staffing resource substantially
                                                             increased to maximise activity




                                                             2. Outreach Activity
                                                             From January 2008, substantial outreach
                                                             activity initiated to engage with defined
       Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                Corrective Actions in Place

                           LAA Indicators categorised as Red
                                                       Overview of Agreed Actions to
                                                      Address      Under     Performance.
               LAA
                                                      Further Details for each relevant
LAA Outcome   Indicator   LAA Indicator Description
                                                      indicator are in the thematic group
              No.
                                                      block summary (available on
                                                      request)

                                                      target groups:
                                                      a) Service Level Agreement with
                                                      Jobcentre Plus now set up and
                                                      presentations completed to JCP Lone
                                                      Parent Advisers - a weekly PEA presence
                                                      within JCP premises to meet with potential
                                                      client referrals onto the LAA project.

                                                      b) Solihull Probation Services – to
                                                      capture ex-offenders onto the LAA project,
                                                      PEA Employment Coaches to attend and
                                                      participate in the weekly job search
                                                      sessions held at Probation Services
                                                      premises as agreed with Probation
                                                      Officers.

                                                      c) Regular advertisements for the
                                                      programme placed in the Regeneration
                                                      newsletter and SCH newsletter.

                                                      3. Family Engagement Support
                                                      Programme
                                                      This Pertemps contract is live from
                                                      January 2008 and will link into the LAA
                                                      provision. To engage with 15,000 lone
                                                      parents and partners across a
                                                      geographical area in the West Midlands
                                                      including the Solihull wards. The main
                                                      aim of the contract is to make contact with
                                                      the community utilising a team of outreach
                                                      workers and signposting to relevant
                                                      provisions available, of which the LAA
                                                      project will be an integral part of its
                                                      success within Solihull.
                                                      4. Database records (LPSA Project)
                                                      The LPSA contract finished in March
                                                      2007. A search of the database records
                                                      held at Pertemps from 2004 to 2007 is
                                                      currently being conducted to track clients
                                                      who participated on the programme and
                                                      are one of the 3 target groups. Contact is
                                                      to be made with these clients to identify if
                                                      they remain in work, if not they will be
                                                      eligible to be referred to LAA.




                                                      5. LIFT Medical Centre – Chelmsley
                                                      Wood
                                                      Links to the Medical Centre anticipated to
          Appendix 2 – Extract of LAA Indicators categorised as Red, with Overview of
                                   Corrective Actions in Place

                              LAA Indicators categorised as Red
                                                                 Overview of Agreed Actions to
                                                                Address      Under     Performance.
                 LAA
                                                                Further Details for each relevant
LAA Outcome     Indicator   LAA Indicator Description
                                                                indicator are in the thematic group
                No.
                                                                block summary (available on
                                                                request)

                                                                commence in May 2008, when the new
                                                                Centre Manager commences their post -
                                                                provide services to all Incapacity Benefit
                                                                clients of the centre - to enable those
                                                                wishing to return to the labour market to
                                                                do so. Through working with GPs the
                                                                chances of helping those most requiring
                                                                support is enhanced.
                                                                6. National Grid, Solihull
                                                                Dedicated support from a local employer
                                                                to engage with a cohort of LAA clients
                                                                (initially 5-10 people) through placement
                                                                opportunities at their customer
                                                                management centre – potentially leading
                                                                to employment opportunities and/or
                                                                experience to add to clients CV‟s.

                                                                A detailed report outlining the corrective
                                                                actions in place for this indicator was
                                                                reported to OSMB on the 3 June.
3. Increasing    1.         Local people in target wards        The Learning and Skills Council's Quarter
Skills                                                          4 reporting comprises two elements:
                            a) receiving an individual skills   1.   The Skills for Jobs contract between
                            assessment to assist in career           LSC and Colebridge Trust, which
                            planning and job matching                reports 4 clients in February and a
                                                                     further 12 in March, all of whom
                            Quarter 4 Result = 28                    received a Jobs and Skills Action
                            cumulative                               Plan and progressed into training of
                                                                     one kind or another – breakdown
                                                                     available.
                            End of Year Target = 50
                                                                2.   The Deprived Area Fund contracts
                            b) progressing to training               with Pertemps for Client Engagement
                                                                     and for Bespoke Training provision.
                            Quarter 4 Result = 19                    This contract came into operation
                            cumulative                               from 1 March (later than originally
                                                                     anticipated), and reports 5 starts by
                                                                     the end of March 2008 and 2 into
                            End of Year Target = 35
                                                                     training. Momentum is building fast
                                                                     since the closure of the reporting
                            These indicators were also               year, which is very encouraging,
                            red in Quarters 2 and 3.                 despite being ineligible for this report.
                                                                Good progress has been made in Quarter
                                                                4 to begin to resolve the under
                                                                performance that has been a feature
                                                                during 2007/08.

				
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