Introduction To Call Center Services by moti


									           Introduction To Call Center Services

Technology is what makes the world go round today. It is the factor

for the exponential growth of markets, industries, companies, and

products. Technology is what eases the lives of people, and,

ironically, it is also what causes us considerable pain.

If you have ever broken a TV, a VCR, or if you have experienced not

being able to figure out how to get out of a certain buggy computer

program, then you may have experienced feeling helpless and at

your wits’ end. You may have turned to checking your machine’s box

for information on how to fix your mess. What? The instructions are

cryptic too? Oh no!

And then you spot that unassuming little string of numbers in an

unnoticed spot on the box or manual of your gadget. You’ve hit pay

dirt: you now have the contact number of your product’s customer

service help desk. And so to make the long story short, a nice, patient

gentleman or lady greets you and helps you back into sanity.
This is an average consumer’s mundane encounter with customer

service as routed to a call center. While you can always complain at

the office of the service you subscribed to or the product you bought,

let’s face it, most of us would rather stay home and call someone

than drive all the way, only to be frustrated all the more. With calling

customer service, even if you get angry and throw a temper tantrum,

at least no one would see the smoke coming out your ears.

You may not realize it, but a call center may well be a

cornerstone of your life as a consumer. When you need to pay your

bills, when you need help with the services you are subscribed to,

when your gadgets go haywire, when you make a call with a plea for

someone to assist you, you are actually accessing a call center.

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