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                  sManuals Used in the Regional Program TOTs.
    The 10 titles of volumes are grouped in the following Manuals or Series of Manuals:

     1. " Elected Leadership Series ".
     Available at:
     13 Handbooks have been written by Fred Fisher and David Tees, to cover eleven different roles
performed by the local elected councillor. The package includes a trainer's guide and overview document,
in addition to the 11 workbooks. Each handbook has two parts: part I contains concepts included in a
self-study essay describing the role and part II training designs/exercises to be used by the trainer to
address specific needs and circumstances. The user-friendly training package, which can also be used as
a practical on-the-job guide, focuses on the 11 behavioural leadership roles. The 13 handbooks titles are:
     - Trainer's guide for training of elected officials
     - Perspectives on training elected leaders: handbook 1
     - The councillor as policy-maker: handbook 2
     - The councillor as decision maker: handbook 3
     - The councillor as communicator: handbook 4
     - The councillor as facilitator: handbook 5
     - The councillor as enabler: handbook 6
     - The councillor as negotiator: handbook 7
     - The councillor as financier: handbook 8
     - The councillor as overseer: handbook 9
     - The councillor as power broker: handbook 10
     - The councillor as institution builder: handbook 11
     - The councillor as leader: handbook 12

     2. " Designing Human Settlements Training in European Countries "
     Available at
     Fred Fisher and David Tees have written both volumes:
     Vol 1 - Case Study
     Volume one of this practical on-the-job guide for trainers is a case study about a capacity building
institute from a hypothetical European country that leaves the traditional mode of offering standardized
training programmes and moves to customized demand-based and client centred problem-solving
management and leadership training and institutional development.
     Vol 2 - Training Tools
     Volume two contains a set of tools that will help trainers in building successful training and
     organizational development programmes. The tools are arranged so that the trainer will
     know which one works best for what task. Tools are cross-referenced with the case study in Vol. 1.

    3. " Manual for Evaluting Training's Impact on Human Settlements "
    Available at
    This manual, written by Fred Fisher and David Tees, is designed as a practical guidebook
    for using evaluation techniques to determine the extent to which training has improved the
    performance of individuals, organizations and human settlements. Evaluation results, in
    turn, will contribute to the design of effective training programmes.

     4. " Manual for Training Needs Assessment in Human Settlements Organizations A
Systematic Approach to Assessing Training Needs "
     Available at
     This publication, written by Fred Fisher, is intended for use by managers of operating
agencies as an aid in making training decisions and by training institutions as a guide forupgrading their
training programmes.

    5. " Total Quality Maintenance in Local Government Operation and Maintenance(TQMn)"
     Available at
    Fred Fisher and David Tees developed this series of five handbooks as a skill building programme
specifically to benefit public managers with Operations and Maintenance responsibilities. The programme
consists of two workshop designs: one is Classroom based, the second places participants in consultant
roles applying their TQMn skills in collaboration with the managers of a host local government.
    The five handbooks are:
    - Reader on Concepts and Strategies with Case Study. TQMn, Vol. 1
    - Participant's Pre-Workshop Assignment. TQMn, Vol. 2
    - Blueprint for Action: Participant's Workbook. TQMn, Vol. 3
    - Workshop Agenda. TQMn, Vol. 4
    - Workshop Agenda with Trainer's Notes. TQMn, Vol. 5

     6. " Local Government Management "
     Available in Word format at the Regional Support Centre. Ask at
     This series of six manuals have been developed under the USAID Public Administration Program in
Slovakia, by Fred Fisher and David Tees, based on a previous manual developed for UNCHS Habitat
"Guide for Managing Change for trainers and urban managers"
     The six handbooks have each two parts, part I Concepts and part II Training exercises. The titles
     - The Evolving Roles and Responsibilities of the Local Governments Manager
     - The Manager and the Organization Culture
     - The Manager as Organization Change Agent
     - The Manager as Visionary Strategist
     - The Manager as Staff Developer
     - The Manager empowering self, the organization and the community

     7. " Building Bridges Between Local Governments and Citizens to work more
     effectively together through:
     Managing Conflicts and Differences - Vol 1" and Participatory Planning - Vol 2"
     Available in PDF and Word format at the Regional Support Centre. Ask at
     Fred Fisher wrote these manuals in collaboration with David Tees from Texas University, Kinga Goncz
and Dusan Ondrusek from the Partners Centres network. They have been developed under a program
initiated by Partners Romania and financed by LGI and UNCHS Habitat.
     Each volume is structured in Part I Concepts and Part II Training Toolkit, focusing on the two main
fields of knowledge and skills necessary to help local governments and citizens resolve/ lower the level of
conflicts or prevent them.

    8. " Local Government Financial Management "
    Available in PDF format at the Regional Support Center. Ask at
    The series of 15 manuals cover comprehensively the field of local government financial management.
They have been developed under the USAID Public Administration program in Slovakia and can be easily
adapted to other countries needs. All Slovak examples to be replaced by local examples are highlighted
by a Slovak flag. Each manual has two parts: Part I Theory and Part II Interactive exercises for self-study
and training events.
    The fifteen manuals are:
    -Introduction: provides the basic information about the training series in order to be used as
effectively as possible
    - Accounting as a Management Tool: concentrates on the development and use of accounting
systems as a primary tool for decision-making.
    -Financial Policy Making: explores the nature of financial policy and how policies are formulated and
used systematically by local governments to guide and direct their financial affairs.
    - Financial Planning: examines in depth the process by which local governments anticipate their
future financial needs using a variety of planning and forecasting methods.
    -Operating Budget: concentrates on the annual operating budget and its use as a primary financial
planning and management tool as well as for estimating annual income and controlling expenditures.
    -Capital Programming: examines the process of planning for the financing of future physical
development needs to ensure that construction priority and schedules are coordinated with the
availability of needed financial resources
    -Debt Management: is concerned with the way local governments can direct and control the issuance
and retirement of debt as provided by law and good professional practice.
    - Cash Management: describes in detail how to provide the cash needed to finance current
     while obtaining an optimum return on investments of idle cash consistent with the law and council
     -Revenue Maximization: examines how to make productive use of available revenue sources and to
plan improvements in the existing revenue structure consistent with the law and council policy.
     -Cost Containment: details the methods used by local governments to hold down or reduce the cost
of governmental programs and services.
     - Procurement: reviews in detail the lawful, efficient and ethical procurement of goods and services
by a local government including a step-by-step tour of the public procurement cycle.
     - Performance Measures: describes the use of performance measures to determine if and how well
the intended purposes of local government are being achieved and how to set up a performance
measurement system.
     -Construction Cost Management: examines the process for planning and managing the cost of public
works pro-jects through the use of a five-phase cycle which stresses the importance of obtaining good
value for money spent
     -Citizen Participation: provides a guide for local government officials in their efforts to involve citizens
in a timely and constructive way in the development and implementation of public programs.
     -Grants Management: offers advice for obtaining grants from outside funding sources and how grants
of public funds can be used by a local government to achieve desired public objectives through their

    9. " Staff Consulting Skills "
     Available at Designed Learning Inc
    A team of the Designed Learning Inc, based on the Peter Block bestseller "Flawless Consulting", has
developed this training manual that focuses on improving consultants knowledge and skills in getting
their own expertise used when they don't have direct control.

     10. " NGO Capacity Building "
      Available at UN HABITAT
     The series of Manuals have three main topics:
     1. Human Resources Management
     2. Financial Resources Management
     3. Outreach Communicating and Influencing
     Each of the three Training Manuals have two parts: Part I with concepts and strategies associated
with the topic and Part II including various training and management tools for applying the concepts in
the organization operation or in training programs.
     The manuals include:
     1. Human resources Management: Perspective on managing and developing human resources,
Establishing competitive wage benefit packages, Steps in the hiring process, Strategies for developing
staff performance, Establishing and implementing a performance appraisal system, How to manage
disciplinary, Termination and downsizing situations, How to write an employee handbook, How to write
job description, Assessment toll for analyzing the organization HRM system and procedures, Employing
and developing volunteers
     2. Financial Management: Transparency, sustainability and accountability - the three principles
underlying NGO Financial Management, Financial records and reporting system, Annual budgeting
process, Developing and managing cash flow, Purchasing, Internal controls, Managing goods and
equipment, Auditing and financial possibilities, Self assessment instruments on financial management,
Organizational strength and integrity, Developing a business plan based on the organizational assessment
results, Financial record keeping, annual and cash flow budget preparation.
     3. Outreach Capacity: Communicating and influencing processes, Inter-personal and inter-
organizational communication strategies, Media relations, How to package information to reach clients,
Networking, The role of visioning and having a strategic thinking, How to influence the public policy
process, Lobbying skills as part of the influencing process.

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