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					Public Computing at Cornell University:
  Creating a 21st Century Academic
       Computing Environment
            Submitted February 28, 2003

                     Last edit:
             Friday, February 26, 2010
                                                         Table of Contents:

EXECUTIVE SUMMARY: ..................................................................................... 5

INTRODUCTION: ................................................................................................. 6

THE CURRENT SITUATION: ............................................................................... 7

The Cornell Public Computing Landscape: Fall 2002 .............................................................................. 7

Other Cornell Landscape considerations (2002): ...................................................................................... 9

CIT’s role in Cornell’s Public Computing Landscape 2002: ...................................................................10
  The mission of CIT Public Computing .....................................................................................................10


THE NEXT 5 YEARS: ......................................................................................... 11

Expected Changes ........................................................................................................................................11


ANALYSIS: ........................................................................................................ 12

Issues: ...........................................................................................................................................................12

Options and Scenarios: Overview ..............................................................................................................13

Options and Scenarios: In Depth ...............................................................................................................15
  Infrastructure improvement issues ............................................................................................................15
     Sufficient, centralized, secure, backed-up storage space for student files ...........................................15
     Improved student access to class software ...........................................................................................16
     Adequate wireless network coverage on-campus ................................................................................18
  Cit Leadership and Access issues .............................................................................................................19
     Standard avenues for departments and Colleges to negotiate with CIT. ..............................................19
     Improved leadership and coordination of public computing issues. ....................................................20
  Technology Training issues ......................................................................................................................22
     Technology training for staff, faculty, and students .............................................................................22
  Computer Lab issues.................................................................................................................................24
     PC /Macintosh ratio – what is the proper mix? ....................................................................................25
     Sufficient, appropriately configured computer classroom space. ........................................................27
     Technology enhanced collaborative workspaces for group projects. ...................................................29
     Access to high end computing resources – Videoconference, multimedia production, etc. ................30
     Space to create and maintain additional academic instructional computing labs as needed. ...............31
     Sufficient student access to computer systems for class assignments. .................................................32


THE COMMITTEE’S RECOMMENDATIONS: ................................................... 43

(OPTIONAL: MATCH RECOMMENDATIONS TO CIT STRATEGIC PLANS) .. 44

APPENDICES..................................................................................................... 45
Appendix I - Committee Membership: ......................................................................................................46

Appendix I - Committee Membership: ......................................................................................................46

Appendix II - Methodologies: .....................................................................................................................47

Appendix III - Cornell Public Computing: ...............................................................................................49

Appendix IV – Focus Groups Report ........................................................................................................58
  Focus Groups Data ...................................................................................................................................58
  Appendix A.............................................................................................................................................113
  Appendix B .............................................................................................................................................115
  Appendix C .............................................................................................................................................117

Appendix V - WebSurveyor Survey instrument: ....................................................................................119

Appendix VI – E-mail Survey Results .....................................................................................................121
  E-Mail Survey Results: Full Data ...........................................................................................................121
  E-Mail Survey Results: Freshmen Only .................................................................................................137
  E-Mail Survey Results: Sophomores Only .............................................................................................145
  E-Mail Survey Results: Juniors Only .....................................................................................................152
  E-Mail Survey Results: Seniors Only .....................................................................................................161
  E-Mail Survey Results: All Undergraduate Students Only .....................................................................170
  E-Mail Survey Results: All Graduate Students Only..............................................................................184
  E-Mail Survey Results: All On-Campus Only ........................................................................................193
  E-Mail Survey Results: All Off-Campus Only .......................................................................................203
  E-Mail Survey Results: All Computer Owners Only ..............................................................................217
  E-Mail Survey Results: All Desktop Computer Owners Only ...............................................................233
  E-Mail Survey Results: All Laptop Computer Owners Only .................................................................245
  E-Mail Survey Results: All Computer Non-Owners Only .....................................................................257
  E-Mail Survey Results: Frequent/Often/Occasional CIT Lab Users ......................................................263
  E-Mail Survey Results: Rarely/Never Use CIT Labs .............................................................................276
  E-Mail Survey Results: Users with PC Preference .................................................................................287
  E-Mail Survey Results: Users with Macintosh Preference .....................................................................302

Appendix VII: Lab User Survey Results: Full Data ...............................................................................309
  Lab User Survey Results: Freshmen Only ..............................................................................................339
  Lab User Survey Results: Sophomores Only ..........................................................................................349
  Lab User Survey Results: Juniors Only ..................................................................................................359
  Lab User Survey Results: Seniors Only..................................................................................................371
  Lab User Survey Results: All Undergraduate Students Only .................................................................385
  Lab User Survey Results: All Graduate Students Only ..........................................................................409
  Lab User Survey Results: All Non-Student Respondents .......................................................................419
  Lab User Survey Results: On-Campus Residents Only ..........................................................................427
  Lab User Survey Results: Off-Campus Residents Only .........................................................................443
  Lab User Survey Results: All Computer Owners Only ..........................................................................463
  Lab User Survey Results: All Desktop Computer Owners Only ............................................................489
  Lab User Survey Results: All Laptop Computer Owners Only ..............................................................507
  Lab User Survey Results: All Computer Non-Owners Only ..................................................................521
  Lab User Survey Results: Frequent/Often/Occasional CIT Lab Users ...................................................531
  Lab User Survey Results: Rarely/Never Use CIT Labs ..........................................................................559
  Lab User Survey Results: Users with PC Preference .............................................................................567
  Lab User Survey Results: Users with Macintosh Preference ..................................................................593

Appendix VIII: Development of the CIT Public Computing Mission ..................................................601
Appendix IX: CIT Public Labs Class statistics, FY01 – FY03 ..............................................................605

Appendix X: Headcount Statistics ...........................................................................................................608
Executive Summary:
Nothing here yet, but should be a fairly sparse list of recommendations.
After carefully considering the issues, it is the opinion of the Committee that CIT should
strongly consider the following:
Introduction:
The CIT Public Computing Labs have been supplying computing resources to the Cornell
community for several years. The original labs consisted of dumb terminals connected to
the Cornell mainframe systems. As time passed and computing technology advanced, the
labs evolved to include first a mix of dumb terminals and Macintosh computers, and later
to the current mix of Macs and PC systems.

In 1993, the labs supported 7 computer labs (Upson, Carpenter, the Computer Science
Unix Lab, Sibley, Uris Library Tower room, MVR, and Uris hall), providing
approximately 205 computers, and employed 9 full time staff members.

By the fall of 2001, the number of labs had increased to 15, and 14 unique Bear Access
Kiosk locations had been added. Combined, the labs, kiosks, and training facilities
provided approximately 432 computers supported by 5 full time staff. 364 of those
systems were available for public use, with the remaining 69 systems in facilities
reserved for training.

In addition to the CIT labs more than doubling in size during this interval, several other
units, departments, and colleges on campus had added new labs or enlarged existing labs
of their own. This resulted in over 462 departmental computer systems that were freely
available for anyone to use, bringing the total to over 826 fully public computers on the
Cornell campus. At least another 519 systems were available on a limited basis
depending on the users’ affiliations.

Despite this growth in available systems, the CIT labs continue to be extremely busy
during peak times, with students waiting in line for the next available system1, and
demand for 24-hour computing has continued to grow2. Instructional requests have also
continued to increase in number and in complexity. The CIT labs experienced a 33%
increase in the number of class sessions and a 3% increase in the number of class hours in
Fiscal Year 2002 over the previous year. The first quarter of FY03 saw a 94% increase in
class sessions, and a 27% increase in class hours over the expected demand3.

In light of the economic downturn and workforce planning efforts, it now seems to be an
appropriate time to perform a thoughtful review of the future requirements for public
computing as we look forward to the next decade. To that end, a committee of students,
faculty, and technologists has been formed to analyze the relevant issues and produce this
white paper describing the issues, options, and recommendations that should define the
future of public computing spaces at Cornell.




1
  See Appendix X- Labs Headcount data and Appendices IV, VI, and VII for details.
2
  See Appendices IV, VI, and VII – Focus Group transcripts, and survey responses for full text of the
comments.
3
  See Appendix IX for class data from FY01, FY02, FY03Q1, and FY03Q2
The Current Situation:
The Cornell Public Computing Landscape: Fall 2002

A detailed search of the Cornell campus was undertaken to identify the computing
resources available to undergraduate and graduate students. These resources were
generally categorized as either fully public, or unit associated. Fully public resources
were available to any student who wished to use them, while unit associated resources
were strictly reserved for students in specific courses or majors.

There certainly are additional resources that could not be identified in the time available
to us; however, we believe that the majority of available systems have been included in
this list, and that those resources not included are primarily unit associated, rather than
fully public systems.4

 Fully Public Systems: Freely available to the entire Cornell Community
Total number of FULLY Public systems:         822
Total number of Fully Public Macintosh        82
systems:
Total Number of Fully Public Windows          740
systems:
Total number of Fully Public Linux/Unix       87 *
systems:
Total number Fully Public Productivity        693
Total number Kiosk/Task Station               129
Total number public CIT systems               364 (264 Windows Productivity, 69 Mac
(Training Lab systems not included)           Productivity, 31 Windows kiosk)

Unit specific Systems: Only available to students in specific classes, colleges, or majors.
Total number of unit specific systems:       519
Total unit specific Macintosh systems:       0
Total unit specific Windows systems:         443
Total unit specific Linux/Unix Systems:      205 *
Total number unit specific Kiosk/Task        0
Station systems:




4
    Full details of the computer resources identified are available in appendix III.
Total Systems: All Cornell supplied public computer resources
Total number of systems:                     1341
Total number of FULLY Public systems:        822
Total Macintosh systems:                     82
Total Windows systems:                       1183
Total Linux/Unix Systems:                    292 *
Total number of Fully Public Macintosh       82
systems:
Total Number of Fully Public Windows         740
systems:
Total number of Fully Public Linux/Unix      87
systems:
Total number Fully Public Productivity       693
Total number Kiosk/Task Station              129
Total number public CIT systems              364 (264 Windows Productivity, 69 Mac
(Training Lab systems not included)          Productivity, 31 Windows kiosk)

*: Unless specified, assumed that all systems in labs with both Windows and Linux/Unix
were dual boot. Thus, the total of Windows, Mac, and Unix/Linux systems (1557) is
greater than the total number of actual systems of (1341).
Other Cornell Landscape considerations (2002):

                  Computer ownership is not currently required by the University. Still,
                   survey data shows that over 90% of incoming students do bring a
                   computer to campus with them5.
                  Red Rover wireless networking is installed in several buildings on
                   campus, but is not generally available outside of those locations.6
                  Computer Science is using a new course management system beginning
                   with the spring 2003 semester. In the opinion of CS faculty, this course
                   management system will likely result in an increased use of computer lab
                   resources for on-line grading activities.
                  Computer Science has created a new 20 seat computer lab in Rhodes hall.
                   This lab is not yet open to all CS students, and is not expected to have any
                   significant impact on the CIT labs.
                  Course Exchange has been implemented as an on-line system. Some
                   students will use lab computers for this previously manual activity
                   beginning this semester.
                  Academic courses are increasingly requiring students to create web pages
                   as class assignments, resulting in an increased student demand for
                   scanners, image creation and manipulation software, and other high-end
                   computing services and peripherals.
                  Students are increasing their use of technology in preparing and presenting
                   class projects. Computer enhanced spaces for students to create and
                   present those projects are becoming more popular and thus less available.
                  The computer systems recently added by the libraries are funded by
                   donated money. When those systems are due for replacement, funds may
                   not be available, and the systems may need to be removed, or may be
                   unable to meet their current roles. The overall number and quality of
                   computer resources will diminish over time if additional funding is not
                   obtained to maintain the current computer systems.
                  The Original Mann building (OMB) will be closing for renovations in the
                   summer of 2003. The CIT Lab in OMB will need to relocate to a new
                   space, or will be forced to close. The result of CIT’s search for a new
                   space will have significant impact on CIT’s overall instructional
                   computing services, and especially on Macintosh instruction. Moving to a
                   smaller space, or closing the lab may force CIT to discontinue Macintosh
                   instructional services regardless of any other considerations or
                   recommendations.




5
    See Appendix VI section A – Random Student Survey data.
6
    See HTTP://www.cit.cornell.edu/redrover/maps for current Red Rover coverage map.
CIT’s role in Cornell’s Public Computing Landscape 2002:

The mission of CIT Public Computing is to:
      Serve the academic needs of the University by providing:
          o teaching space for faculty to conduct computer supported academic
              courses
          o access to class software provided by instructors and/or departments
          o spaces for academic group computing projects
          o access to basic computer software, hardware and peripherals
          o access to high-end computer technologies such as: laser printers, scanners,
              and other computer peripherals


Serving Cornell University’s academic computing needs is a tremendously large and
important undertaking. CIT plays a significant role in satisfying the entire University’s
requirements for academic computing in an efficient, reliable and cost-effective manner.

By providing essential computing resources to all of Cornell, the CIT Public Labs help
provide a significant economy of scale cost savings to the University. If campus
departments were to try to provide the same resources, the cost would certainly be higher,
and the efficiency and reliability would be greatly reduced as computer support would be
added to existing positions. Student access to computing resources would be
significantly reduced as departments would give priority to their own students.

The CIT Public Labs, by providing computing resources on a first-come-first-served
basis can help smaller colleges and departments gain access to technologies that they
would otherwise not be able to afford or maintain. Larger colleges may also benefit by
relying on CIT to provide overflow resources during busy times in the college’s own
labs. Beyond providing computer labs, the CIT Public Computing staff also assists other
campus lab managers by providing consulting and assistance with lab management
software, Net-Print installations and troubleshooting, and any other solutions and
technologies about which they are knowledgeable.
The Next 5 Years:
Expected Changes
Over the next 5 years, several factors will influence public computing on the Cornell
campus. While it is impossible to predict all of the changes that will affect public
computing, some items can be anticipated.

Some of the changes expected over the next 5 years:

           Required Laptop computers are NOT expected in the next 5 years.
           Red Rover expansion plan in the next 5 years: with new lower rates in effect
            beginning July 1, 2003, Red Rover is likely to go through a rapid growth phase.
           The Original Mann building will be undergoing renovations beginning in the
            summer of 2003. A new lab (80 seat) is expected to open in the renovated space
            in the fall of fy06(?). At this time, we anticipate mix of standard lab and laptop
            loaner systems to make up the 80 units. This is intended as a new service, not as a
            replacement for any existing service.
           West Campus Initiative7 impact on Noyes, etc.: undetermined at this time. The
            current Campus Life plan is to close the Noyes computer lab, and to open a new,
            smaller lab in each of the 5 residence houses.
           Increase in integration of computing and teaching/learning.
           Increase in the computing capabilities of inexpensive, common devices such as
            cell phones, PDA’s, etc.
           Introduction of new computing devices, such as Tablet PC’s, etc.
           Increase in the use of and need for multi-media computing for both in-class and
            out-of-class presentations and assignments.
           Increase in on-line administrative resources for students adding to Colts, course
            exchange, etc.




7
    http:// ri.campuslife.cornell.edu for details
Analysis:
Issues:
Although Cornell supplies a great deal of computer resources, focus group and survey
data show that the students and faculty are not completely satisfied with the results. In
order to more fully meet their needs and expectations, some changes to the current CIT
services must be considered. Among the issues raised by the focus groups, survey
comments, and Committee discussions:

      Infrastructure improvement issues
           o Improved student access to class software
           o Adequate wireless network coverage on-campus
           o Sufficient, centralized, secure, backed-up storage space for student files
      Cit Leadership and Access issues
           o Standard avenues for departments and Colleges to negotiate with CIT.
           o Improved leadership and coordination of public computing issues.
      Technology Training issues
           o Technology training for staff, faculty, and students
      Computer Lab issues
           o Macintosh/PC ratio – what is the proper mix?
           o Sufficient, appropriately configured computer classroom space.
           o Technology enhanced collaborative workspaces for group projects.
           o Access to high end computing resources – Videoconference, multimedia
               production, etc.
           o Space to create and maintain additional academic instructional computing
               labs as needed.
           o Sufficient student access to computer systems for class assignments.
Options and Scenarios: Overview

     Infrastructure improvement issues
          o Sufficient, centralized, secure, backed-up storage space for student files
                   Make no changes.
                   Create central on-line storage for student use.
          o Improved student access to class software
                   Make no changes.
                   Create a central applications server for class software.
                   Create a central applications server for class and administrative
                      software with cost recovery models.
          o Adequate wireless network coverage on-campus
                   Make no changes.
                   Aggressively deploy Red Rover.
     Cit Leadership and Access issues
          o Standard avenues for departments and Colleges to negotiate with CIT.
                   Make no changes.
                   Designate an office or process for negotiating projects from
                      campus constituents.
          o Improved leadership and coordination of public computing issues.
                   Make no changes.
                   Create a Public Computing roundtable for communicating public
                      computing information among interested parties.
                   Create an Office of Public Computing.
                   Supply and support standard lab management tools.
     Technology Training issues
          o Technology training for staff, faculty, and students
                   Make no changes.
                   Develop on campus training programs with cost-recovery models.
                   Outsource all technology training.
     Computer Lab issues
          o PC/Macintosh ratio – what is the proper mix?
                   Continue with current 80/20 ratio.
                   Change to a new ratio (90/10?).
                   Discontinue Macintosh support.
                   Discontinue Macintosh general computing, but investigate Mac
                      high-end multi-media stations.
          o Sufficient, appropriately configured computer classroom space.
                   Make no changes.
                   Reconfigure existing CIT instructional labs.
                   Re-purpose and reconfigure some existing CIT general labs.
                   Investigate possibilities for new instructional spaces.
          o Technology enhanced collaborative workspaces for group projects.
                   Make no changes
                   Create more collaborative space in existing labs.
       Create new collaborative spaces.
o Access to high end computing resources – Videoconference, multimedia
  production, etc.
       Make no changes.
       Begin to budget and purchase additional high-end resources.
               Advanced printing options
               Multimedia production systems
o Space to create and maintain additional academic instructional computing
  labs as needed.
       Make no changes.
       Prepare standard template for computer lab spaces to be considered
          as part of any new construction or building renovations.
o Sufficient student access to computer systems for class assignments.
       Make no changes.
       Increase supply of public computers.
       Decrease demand for public computers.
Options and Scenarios: In Depth

Infrastructure improvement issues

Sufficient, centralized, secure, backed-up storage space for student files


Building and Supporting a Massive Data Infrastructure for the Masses – Indiana
University
                  Make no changes.
                  Create central on-line storage for student use.


Discussion:

Several other Universities offer some quantity of central data storage for student use.
Because of the lack of central data storage at Cornell, students have developed a few
alternative methods of data storage and retrieval.

Some students use their 15 Mb allocation of CUPeople web space for file storage. This is
freely available, but a bit challenging to use and somewhat limited in space. Students
must be aware of the service, and understand how to use FTP to place and retrieve files
on the server.

Many students e-mail documents to themselves as attachments, thereby using the e-mail
servers as their storage medium. This is technically very easy to do, so it is a popular
solution. File size limitations on e-mail attachments does put some limitations on this
use. When the new IMAP servers are installed and in use, this type of file storage will
certainly continue, and may increase in frequency.

Cornell is actually supplying most students with a small amount of central server storage,
but it is done neither purposefully, nor elegantly. Students simply find creative ways to
use the resources that are available to them. Providing central storage space as an
intentional service would likely reduce the storage space required on the e-mail servers
by reducing the attachments as storage work around.

Committee Recommendation:
Improved student access to class software

Student use of specialized course software is frequently required for class assignments.
As this need increases, students are more often forced to use departmental and CIT labs
in order to complete assigned course work, even if they own a computer.

To address this issue, Cornell can:

                      Make no changes.
                      Create a central applications server for class software.
                      Create a central applications server for class and administrative
                       software with cost recovery models.

Discussion:
Specialized course software can be an invaluable aid to learning, and can help prepare
students for real-life career situations by allowing them to use the same tools that
businesses in their chosen field use. Often, those software packages are very expensive
tools, so departments are unable to purchase enough licenses to allow each student to
have an individual copy. Asking students to purchase those programs is also not a fair
solution due to the cost and the fact that not all students own computers and some student
systems may not be powerful enough to run the programs.

The current solution to this dilemma is to distribute limited numbers of those programs to
public computer labs for students to use. Software can be installed in departmental
computer labs if the department has any, or in CIT computer labs, or, in the case of very
large courses, in both. This forces all students in those classes into a computer lab for
each class assignment, and can cause significant congestion during traditional high use
times such as the weeks before semester breaks and final exams.

Adding to the problems, some programs have specific hardware or operating system
requirements that cannot be met in the CIT labs, or cause conflicts with other existing
programs.

Access to course software is considered so important that the installation of all
Engineering College software to all CIT Public Lab computers has been added to the CIT
Strategic Plan for FY04.

An obvious alternative to continuing with the current model is to make course software
available from central application servers. Most class software at this time is Windows
based, so Windows Terminal servers, or Citrix Metaframe servers could be used.

Placing course software on central servers allows for many improvements over the
current model. Students with computers and network access can run course software
from their dorms or apartments, significantly increasing the locations and times that they
are able to work on class assignments. Also, the application servers run the programs, so
computers that would not normally be able to run a current Windows application due to
hardware or operating system software incompatibilities can operate as effectively as a
brand-new high end Windows system. For example, an old DOS PC, a Macintosh
system running OS 7.53, and a new WindowsXP system could all access and run
applications from a Citrix or Windows Terminal server, and all 3 would be able to
generate the same results in the same time.

Some informative web resources from Citrix include:

http://www.citrix.com/education/default.asp - an overview of Citrix solutions for educational institutions,
including several higher education institutions.

http://download2.citrix.com/ctxlibrary/products/pdf/Citrix_Solutions_Brochure.PDF - a 4 page overview of
all Citrix solutions.

http://download2.citrix.com/ctxlibrary/products/pdf/APPLICATION_SERVING_WP_0700.PDF - a 14
page white paper describing application serving.

http://www.citrix.com/download/ica_clients.asp - Download area for Citrix clients showing the many
computing platform (including PDA’s and Cell Phones) that can be supported.

http://www.citrix.com/press/news/releases/20021217_MacOS.asp - Press release specific to Macintosh
computer support.

Committee Recommendation:
Adequate wireless network coverage on-campus

Cornell’s wireless network service, Red Rover, is available in a limited number of
locations on campus at this time. Many students who responded to the Labs’ surveys
have expressed interest in an expansion of the Red Rover service.8 In response to those
student requests, Cornell can:

                           Make no changes.
                           Aggressively deploy Red Rover.


Discussion:
Wireless networking will allow students greater freedom to carry their own laptop and
portable computing devices onto central campus with them. With the current wireless
coverage, students are only able to access the network from a few campus locations.9
Carrying a laptop computer on campus at this time carries several risks, but few rewards.

With new, lower network rates going into effect on July 1, 2003, and with Red Rover
access point throughput costs being covered under the Public Port Fund initiative, it
seems likely that expansion of the service will happen naturally.

Pushing the deployment with additional initiatives can help speed up the process. Most
of the deployment costs are hardware, so any initiative that reduces the cost further than
the new network rates will represent a cost shift from the requesting unit to CIT, and do
not seem to represent any overall savings to the university.

Committee Recommendation:




8
    See Survey data comments in Appendices VI and VII.
9
    See http://www.cit.cornell.edu/redrover/maps/index.html#campusmap for current Red Rover coverage.
Cit Leadership and Access issues

Standard avenues for departments and Colleges to negotiate with CIT.

There is some feeling on campus that CIT does not have any standard entry points for
departments and colleges to open negotiations for services.

                      Make no changes.
                      Better advertise the existing entry points.
                      Designate an office or process for negotiating projects from
                       campus constituents.

Discussion:
During the research and preparation for this document, 3 separate units indicated that
they either currently, or had in the past desired to negotiate with CIT for some services
specifically related to public computing. None of the 3 units actually contacted CIT to
ask for the services that they felt were needed.

In 2 cases, colleges with existing computer labs wish to transfer ownership and support of
those labs to CIT, but don’t know how to contact the appropriate person or group at CIT
to begin that discussion.

In the third case, a unit felt that an increase in the number of public computers in their
area was required to meet exceptionally high student demand. It was decided that talking
with CIT would be too difficult, and was unlikely to produce results, so the unit acquired
funding for staffing, software, and equipment, and installed the computers themselves.

In all of these cases, Cornell is spending the money to support those initiatives. The same
work is being done by several different units, and lessons learned by one group are not
being passed on to the others, so an overall loss of operational efficiency is likely. If the
support for all of these different projects was consolidated, it should provide savings in
overall staffing costs. Also, by negotiating hardware and software purchase costs for
greater quantities, better pricing should be available, creating additional savings.

CIT’s options are to make no changes based on this information, better advertise the
appropriate person or group to contact for this type of negotiation if there is one, or to
designate a specific person or group to be responsible for initial contacts of this nature.

Committee Recommendation:
Improved leadership and coordination of public computing issues.

As noted in Appendix III, there are several units on campus providing computing
resources to Cornell students. There is very little communication between those units,
and improved communication could lead to better services and cost savings to the
University.

                     Make no changes.
                     Create a Public Computing roundtable for communicating public
                      computing information among interested parties.
                     Create an Office of Public Computing.
                     Supply and support standard lab management tools.


Discussion:
Maintaining and supporting public computing requires a very different set of skills than
standard computer technical support. Developing excellent techniques and standards for
public computing is a long process of trial and error. While several well known tools are
available for standard technical support, identifying and determining the quality and
appropriateness of lab support tools often requires many hours of web searching,
development, and experimentation. In many cases, non-standard tools must be developed
to address lab situations.

In this environment, sharing information about tools and techniques can significantly
shorten the trial and error phase, and can help groups to avoid the mistakes of others
while building on their successes. Unfortunately, there is very little communication
among the several groups on the Cornell campus providing public computing services.

Some efforts to improve communications have been attempted in the past few years, and
some improvements have occurred.

CIT can continue to allow the individual groups to try to improve communications
themselves, or can take a leadership role in enabling that communication. One possibility
is to create a standard Public Computing roundtable that would meet at regular intervals
to share information and discuss upcoming changes similar to the monthly Technical
Support Provider Forum meetings.

Coordinating this meeting and other public computing issues could be assigned to a
Public Computing Officer. Additional tasks for this position could include coordinating
hardware and software purchases of the individual lab units to maximize cost savings,
planning and organizing new lab initiatives for the betterment of all Cornell public
computing units, and negotiating lab issues between departments and colleges and CIT.
CIT should also provide leadership in acquiring and supporting lab maintenance and
support tools for the campus to maximize the efficiency of purchases and minimize the
learning curve wherever possible.

Important to note in this, CIT is offering leadership to the Cornell community, not
enforcing compliance with any standards, or taking over any labs or processes that
individual units prefer to handle themselves. In fact, certain types of public computing
are better handled by units rather than by CIT and should continue to be dealt with
locally. In advancing CIT’s leadership role, the delineation between CIT and
departmental responsibilities would be clarified and appropriate transefers would be
negotiated.

Committee Recommendation:
Technology Training issues

Technology training for staff, faculty, and students
The recent renovations to the basement of the CCC building have resulted in the loss of 2
training facilities. Since that time, training on campus has become rare and difficult to
accomplish.

                      Make no changes.
                      Develop on campus training programs with cost-recovery models.
                           Create new spaces adequate to meet the needs.
                      Outsource all technology training.


Discussion:
Currently, Cornell has only 1 small facility that is available for computer training. That
facility can seat 10 students and 1 instructor, but it is not well designed for training, and
is too small to be reconfigured into a more appropriate layout. Due to this lack of
training space, several classes must either be cancelled, or go to sometimes extraordinary
lengths to make alternate arrangements to complete any needed training sessions.

Recently, the CIT Public Computing group was able to assist with a training event for
uPortal by transforming a conference room into a training lab using old systems held over
from the last lab upgrade cycle. 20 computer systems were brought out of storage and
installed in the Maple Avenue room 135 conference room for a 3 day training session,
and afterwards were removed and returned to storage. This type of training event is
costly in canceled meetings and in staff time to set up, support, and tear down a large
number of systems. The conference room electrical system was also taxed to it’s limits
during this training, with the breaker shutting down once during the installation.

Another training request for PeopleSoft could not be honored, since it requires the use of
a lab for the entire months of June and July. Approximately 250 – 300 employees must
be trained on a new PeopleSoft implementation, but current training facilities cannot
meet the need. It is likely that the department will need to outsource its training, and pay
for the facilities that it will require.

CIT can recommend that all such training events be outsourced, but in that case, a
recommended vendor should be identified and costs should be negotiated for Cornell.

The need for technology training on campus is an ongoing one, and with that in mind, it
may be more prudent to create the necessary facilities on-campus and create cost
recovery models to maintain them. A small number of training facilities that were well
advertised and frequently used could likely generate enough income to be self supporting.
Income could be generated from renting the room out to departments for their training
needs, and by charging for standard training events such as Microsoft MCSE training,
and A+ certification classes.
In addition to staff training, investigating the possibility of offering discounted MCSE,
A+, etc. to students could be another source of funding, and would additionally allow
Cornell students to graduate with computer training certifications, improving their value
in the job market.

Committee Recommendation:
Computer Lab issues

Data and comments from focus groups, CIT surveys, CIT headcounts, and Library
surveys10 all show that the current public computers are insufficient to meet the student
demands, particularly at critical points of the academic year, such as the weeks leading up
to mid-terms and finals. From the student perspective, this is a problem that prevents
them from being able to complete course work in a timely fashion without having to
spend inordinate amounts of time waiting for a computer, or searching around the campus
for a computer that is not in use.

One contributing factor to this issue is the very nature of the student’s computing needs.
During the daytime, greater numbers of students are on central campus attending classes,
and during breaks between classes they often wish to work on course work, check e-mail,
or do other computer tasks. In the evening and night-time hours, the number of students
on central campus dwindles, while the number in the dormitory areas and near
Collegetown increases. As the students travel to and from different areas of campus,
their computing needs travel with them, but the labs are by necessity rooted in specific
locations.

The fluid nature of student needs combined with the current configuration and layout of
the CIT Labs create a situation that makes it very difficult for CIT to meet those needs.
No single response will be sufficient by itself to correct all of the issues. Rather, a series
of steps must be taken that will together help guide public computing at Cornell into the
future.




10
     See Appendices (A bunch of them.)
PC /Macintosh ratio – what is the proper mix?

A major question for the CIT Labs, especially at this time, is the ratio of PC to Macintosh
computers. The current Macintosh computer systems are scheduled for replacement in
FY04. Use of the current Macs by individual students and by academic classes is very
low. Any changes to the mix of computers must be decided now, as the new systems will
be ordered shortly after July 1, 2003.

The final decision must be the one that allows CIT to create a stable and supportable
computing environment that best meets the needs of the students and faculty.

                      Continue with current 80/20 ratio.
                           Keeping the current number of Macs allows for CIT to
                              maintain a single Macintosh instructional lab.
                           Usage statistics show that students will wait inline for a PC
                              computer rather than use a Mac with which they are less
                              familiar.
                           Maintaining any Macs will require the CIT Lab staff to
                              develop and support Mac OS X. Work on this has begun,
                              but there are some major problems with integrating OS X
                              systems into the existing Cornell infrastructure, especially
                              Bear Access and Net-Print, two essential lab services.

                      Change to a new ratio (90/10?).
                           Reducing the overall number of Macs will help to align the
                             number of Mac systems and Mac users more closely.
                           Maintaining an instructional lab will result in nearly all of
                             the Macintosh systems being installed in a single lab.
                           Maintaining even a reduced number of Mac systems will
                             require the same development for OS X, and requires
                             solutions to the same Bear Access and Net-Print issues.

                      Discontinue Macintosh support.
                           Reduces the support and development burden on the CIT
                              Lab staff.
                           Eliminates academic support for courses that cannot use
                              PC-based software. In the past year, there has been only
                              one class that did not have the ability to convert to an
                              equivalent PC version of their Macintosh software.
                           Provides an increased number of available PC systems for
                              student use, helping to eliminate the wait for an available
                              PC system.

                      Discontinue Macintosh general computing, but investigate Mac
                       high-end multi-media stations.
                            Eliminates academic support for courses that cannot use
                             PC-based software.
                            Provides an increased number of available PC systems for
                             student use, helping to eliminate the wait for an available
                             PC system.
                            New Mac multimedia stations would not require Bear
                             Access updates, but Net-Print would still need to be
                             updated.
                            CIT Lab staff would be able to continue working to
                             improve OS X support methods for possible future
                             deployment of OS X.
                            Creates new multimedia stations for student use.


Discussion:

Regardless of the option recommended, moving forward with Macintosh computers will
require many changes. Any new Macintosh computers purchased now will require OS X
as their operating system. Continuing with Macs will require that the Labs staff develop
many new skills and methods to support OS X. That development process will require
the same level of effort, whether the labs continue with the same number of Macs as they
support now, or significantly reduce that number. Only by discontinuing Macs
completely does the level of development effort change.

For most common computing tasks, it appears that students are more comfortable with
and prefer to use Windows PC systems. Continuing with the current ratio of PC to Mac
systems does not seem to fit with the needs of the students. Reducing that number in any
way could have a serious negative impact on CIT’s ability to host Mac based academic
instruction.

Committee Recommendation:
Sufficient, appropriately configured computer classroom space.

Among the comments from faculty in the focus group data are several regarding the
current layout and utility of the CIT instructional labs. In the opinion of those faculty
members, the current CIT instructional labs are not well suited to instructional use. Since
instructional use is a major part of the CIT labs’ mission, it is important that the labs
designated for that use are appropriately configured and outfitted to meet the needs of the
faculty who wish to use them. Furthermore, general guidelines should be established for
creating instructional labs, so that any new or relocated labs can be properly planned and
installed.

                      Make no changes.
                      Create standard guidelines for instructional lab layouts.
                      Reconfigure existing CIT instructional labs.
                      Re-purpose and reconfigure some existing CIT general labs.
                      Investigate possibilities for new instructional spaces.

Discussion:
The layout and configuration of the current CIT instructional labs is not optimized for
teaching and learning. Changing the layout and adding equipment to improve that
situation will require some changes to the network and possibly electrical systems in the
labs. The scope of these changes will vary by lab, and by the exact plan that is instituted.

In the past, CIT labs have traditionally been designed to hold as many computer systems
as possible. In designing labs this way, the emphasis on quantity has lead to a lack of
quality instructional space. It is clear from the focus group data that instructors generally
prefer all of the computers in a teaching space to face in the same direction.

Before any reconfiguration, a thorough examination of the options must be undertaken,
and an ideal design should be constructed for an instructional space. With that ideal
created, the existing CIT labs could be reconfigured to match that ideal as closely as the
actual space would allow.

As instructional needs increase, CIT must have a plan in place to meet those needs.
Currently, CIT maintains 3 instructional computer labs (OMB, Stimson, and Upson).
The OMB building will be closing this summer for renovations, and the future of the
current OMB lab is in question. The CIT Public Labs group is actively searching the
campus for a new location to move that lab to, but so far a new space has not been
identified. If a new space cannot be found, CIT will then only have 2 instructional labs,
and will likely be forced to turn away a number of class requests.

As a possible response to this eventuality, CIT may consider modifying the layout and
purpose of one or more of it’s existing general computing labs. The effectiveness of
switching a general lab over to instructional uses is questionable, since all of the existing
general labs are either overwhelmed with use as in the case of the Uris library lab, or
located on the outer edges of campus far away from the academic areas where classes
would need to be held.

CIT can also search for additional spaces that can be made into new computer
classrooms, but until a suitable space or spaces can be found for the existing OMB lab,
any additional spaces located would be used to simply maintain the existing situation
without making any improvements.

Committee Recommendations:
Technology enhanced collaborative workspaces for group projects.

The need for more collaborative spaces is expected to increase over the next few years, as
more student presentations and projects take advantage of computer technologies.

                      Make no changes
                      Create more collaborative space in existing labs.
                      Create new collaborative spaces.

Discussion:
Classes are increasingly requiring students to create web pages or group presentations
using computer technologies. With that increase there is an increasing need for groups of
students to collaborate simultaneously on work being done on a single computer system.
The existing CIT general computing labs are not well suited to that type of activity.
Currently, each general computing lab is designed to hold its maximum number of
computers, with little extra space around each CPU for additional chairs.

As the need for additional collaborative space increases, students use the current spaces
for those projects. The resulting groups of students make access to some unused
computer systems in the labs impossible, and create many situations where available
computer stations are not equipped with a chair, making use possible, but uncomfortable.

Addressing these needs can be accomplished by creating new collaborative computer
labs, requiring more spaces for labs, increased funding, and increased staffing.

Alternatively, space in existing computer labs can be reconfigured to allow collaborative
use. This option will result in an overall decreased quantity of available computers, since
systems will need to be removed to make room for the collaborative stations. The
additional technologies that could be added to the collaborative stations would prevent
any significant decrease in overall hardware and software costs, but staffing and space
needs should not increase.

Committee Recommendation:
Access to high end computing resources – Videoconference, multimedia
production, etc.

Along with increased collaborative needs, student presentations are becoming more
technologically complex.

                     Make no changes.
                     Begin to budget and purchase additional high-end resources.

Discussion:
Students are beginning to expect to be able to create high quality computerized
presentations for class assignments. To meet these expectations, they require access to
more and more high end computing power and peripherals, including rendering software,
video cameras, and video editing software.

One possible scenario combines the high end resource needs with the collaborative needs,
by providing both resources in combination. Initially, this seems to be a reasonable
response, with the option to modify the services offered at any future time should it
become necessary.

Committee Recommendation:
 Space to create and maintain additional academic instructional
computing labs as needed.


                      Make no changes.
                      Prepare standard template for computer lab spaces to be considered
                       as part of any new construction or building renovations.

Discussion:
As the academic needs of the faculty continue to integrate computer technology, there
may be an increased need for computer enhanced instructional spaces. Also, as buildings
are renovated or built on campus, opportunities may arise to build new instructional labs,
either as new services, or as improved spaces for existing labs to relocate into.

In order to be prepared for these potential opportunities, a standard template of an ideal
instructional computer lab should be created that can be introduced into the planning
stages of any new construction or renovation project. Having this template on hand at the
proper time can greatly increase the possibility of obtaining appropriately sized and
outfitted rooms for excellent instructional labs, allowing Cornell to improve it’s existing
instructional computing.

Committee Recommendation:
Sufficient student access to computer systems for class assignments.

The original and primary purpose of all public computing at Cornell is clearly to provide
students with access to computers to complete class assignments and academic research.
In the current academic environment, computers are a vital and necessary tool for all
students. Students must have access to computers in order to complete required
coursework. Since computers are required, but computer ownership is not currently
mandated, Cornell must take steps to ensure that all students continue to have adequate
access to the computing resources that they require.

Since, in the opinion of several students11 and according to CIT headcount data12 the
current public computing resources are not capable of providing the level of access
required, especially during peak times of the semester and since the need for computing
resources will only increase in the next few years, some changes are required.

                           Make no changes.
                                Waiting for a computer may have to be accepted.
                                Current situation puts more pressure on students who do
                                  not own computers.
                                Expected increases in need for computes for coursework
                                  will increase the magnitude of any existing problems.
                          Increase supply of public computers – options:
                                Allocate more spaces for public computing labs.
                                      o Use a few well placed large labs
                                      o Use available small public spaces
                                               Hallways, Foyers, Small Rooms, etc.
                                Use a combination of large and small spaces
                                Requires an increase budget, staffing, and space.
                                Increasing number of computers is probably not an efficient
                                  use of Cornell resources.
                          Decrease demand for public computers – options:
                                Require laptop/portable ownership and use
                                Encourage student ownership of portable computers.
                                      o By recommendation of approved and supported
                                          systems.
                                      o Through lease to own options
                                Create an infrastructure that will enable and encourage use
                                  of portable computers on central campus and for
                                  coursework.
                                Restrict use of the labs to only those activities that are
                                  consistent with the mission of the labs.


11
     See Appendices VI and VII for survey data.
12
     See Appendix X for summary data on CIT Lab Headcount data
Discussion:

Make No Changes:

The simplest course of action is to make no changes to the current Cornell Public
Computing environment. Reasonable waiting times for computers can be justified as a
necessary cost. Ensuring that there is never a wait for a computer means that there is a
more than adequate supply, and consequently there is waste. Short waits imply an
efficient supply of computers.

However, as shown by the CIT headcount data13, during the high use periods prior to the
semester breaks and final exams, contention for computers rises dramatically, with some
labs being filled to capacity for over 25% of their total available hours. It is at these
times of most urgent need that the waits are the longest.

Also, as computing becomes more integrated into the everyday life of Cornell students
for both academic and personal reasons, the competition for existing resources will
continue to escalate.

This situation is particularly difficult on those Cornell students who do not own their own
computers, those whose personal systems are not adequately powerful, or those who do
not have network access. These students, who are most in need of our services, must
constantly compete with all other students for access to the computing systems that they
need. In order to be able to provide sufficient access to computing for these students,
contention for the available systems must be reduced.

Increased Supply Options:

         Increase the supply of Public Computers:
              o By creating a few well placed large labs
                      The most easily supported option, but space is at a premium on
                         campus, especially in the central areas where more computer labs
                         would do the most good.
                              Requires an increase in funding to purchase, secure, and
                                 support the additional systems.
                              Requires new furniture purchases.
                              Increase in costs to provide network connections.
                              Requires additional staffing to provide support.
                              Can create more instructional space for academic needs.
                              Advertising locations and getting students to use the new
                                 labs can be an issue.


13
     See Appendix X.
           o By using available small spaces such as hallways, foyers, small rooms,
             etc.
                   Solves the space problem to some degree, so is a more likely
                    scenario to enact.
                         Requires increase in funding to purchase, secure and
                            support the new systems.
                         Requires new furniture purchases.
                         Increase in costs to provide network connections.
                         Requires a large increase in staffing to provide support due
                            to the widely distributed nature of this solution.
                         Problems will go unnoticed for a longer time due to
                            inability to monitor systems often enough.
                         Large increase in security issues, vandalism, theft, and
                            other abuses.
                         Large increase in complexity of tracking and managing
                            systems, repair status, warrantee, etc.
                         Greater initial cost for electrical and network installations
                            likely.
                         Approaching the Student Assembly resolution requesting
                            an e-mail kiosk in every campus building.
                         Most use of these distributed systems would likely be non-
                            academic.
                         Advertising locations and getting students to use the new
                            systems can be an issue.
                         Tracking usage to see if systems are located in useful areas
                            is a problem.
           o By using a combination of a few large lab spaces and several smaller
             available hallway, foyer, etc. spaces.
                   Combines all of the good and bad aspects of the previous
                    scenarios.


Analysis: Increasing the supply of available public computers can provide some relief
for the overcrowding of the existing labs, and improve the ability of all students to
complete class assignments.

Placing a few large labs in strategic locations is the most easily supportable option for
increasing the number of public computers on campus. Obtaining spaces that are
adequately sized and configured in strategic locations, advertising them to the student
population, and getting students to use those new labs often takes some time, so the full
benefits would not be realized for several years after the installation.

Adding systems to any small spaces that can be obtained and configured to pass ADA
and fire code standards could provide many new opportunities for supplying public
computers. Spaces that would typically be empty could be converted into mini labs by
simply installing the appropriate services (power and network) to the locations, and
buying new furniture and computers for them. If we assume the same number of overall
computer systems is added to central campus in both scenarios, this set-up would have
significantly greater staffing requirements due to the distributed nature of the computers.
The simple task of checking to ensure that a system is working properly becomes a huge
problem in this scenario. Any staff member responsible for distributed computers would
be unable to manage as many systems as staff in a current lab environment. This loss of
operational efficiency is contrary to the workforce planning initiative. Additionally,
good customer service would be extremely difficult to provide, as lab staff would be
unlikely to be available if a student had a problem with a computer system in any
location.

Combining the two options to create a few large labs and several kiosk locations
combines the problems associated with both possibilities, and does not fully realize the
potential of either. The number of labs would be fewer, and so there would be less
additional instructional space, and the number of kiosk locations would be fewer and
students would be less likely to find those locations convenient. Customer service
problems would certainly affect the kiosk locations. Overall, the staffing support in this
model would be closer to the full kiosk model, so a disproportionate number of new staff
would be required.

Any scenario for increasing the number of computers available on campus will result in a
greater number of idle systems at non-peak times, and from a cost-benefit perspective, is
not likely to be an efficient solution. A certain number of lab locations are required to
serve as computerized class rooms, and to support students with no other access to
computers, but expansion of that service should only be done in order to serve specific
academic needs, not to increase access to general computing services.

If increasing the supply of public computers is not an efficient use of resources, then the
alternative of decreasing the demand for public computers must be considered. Reducing
the demand on the current labs will also allow students who do not own computers
improved access, but without requiring increases in space allocation, staffing and funding
to supply and support additional computers.

Decreased Demand Options:

      Decrease the demand for public computers
          o Required laptop ownership and use
                   Removes choices from students
                   Increases cost of Cornell education
                   Likely to meet with significant resistance
                   Requires Red Rover improvements
                   Other infrastructure improvements recommended
                         Burden falls to students to find ways to use laptops
          o Encourage laptop ownership and use through recommended systems
                   Allows students to choose a recommended system or opt out
                   Reduced impact on tuition costs vs. required ownership
                      Should not generate significant resistance
                      Requires Red Rover improvements
                      Requires other infrastructure improvements
                           Burden falls to Cornell and CIT to create an environment
                              that encourages laptop use
                           System must benefit students or it will fail
                           Should create excitement and improve students ability to
                              complete class assignments

Analysis: In order to decrease the demand on the CIT labs, lab users must be encouraged
to seek out alternative sources for their non-academic and general computing needs.

Requiring laptop ownership among incoming students is an option that has been used in
some other institutions and even in Cornell’s own Johnson Graduate School of
Management. This prerequisite is generally more common and more readily accepted in
the graduate school ranks, and is likely to create significant resistance from the
undergraduate students. The entire cost of purchasing laptops computers for all incoming
students would lead to increased tuition, creating an even higher financial barrier to some
students. With current computer ownership among Cornell students at well over 90%,
the benefits of a required laptop program are overshadowed by the negative impact it
would have on tuition and student satisfaction with Cornell and CIT in general.

Creating a program of recommended laptop systems that students can choose to purchase
would seem to be a more prudent course of action, especially when combined with a set
of initiatives aimed at improving the campus infrastructure to better support portable
computing.

Naturally, any initiative aimed at increasing ownership of laptop computers, and
increasing usage of those laptops in the central campus areas in lieu of computer lab
usage will need to first identify the barriers that currently prevent students from using
their own computers. Once those barriers are identified, a series of responses may be
crafted to address and remove the obstacles.

Current barriers to student use of laptop computers on the Cornell campus include:

      Limited Red Rover coverage
      Student issues with laptop computers
          o Some students experience difficulty setting up laptops for Red Rover
          o Many student owned laptops are not currently equipped for wireless
          o Most current laptop systems weigh too much to carry
          o Laptop systems are considered too fragile to carry on campus
          o Laptop systems are too prone to theft
          o Loss or damage to laptop can lead to loss of vital work/data
      Students still need to use the labs to access course software
In order to create an environment in which those obstacles no longer exist, or are greatly
alleviated, Cornell and CIT should launch the following set of initiatives:

        Aggressively expand Red Rover wireless networking coverage.
        Create a program to recommend a selected few portable/laptop computers for use
         on the Cornell campus.
             o Include colleges in the selection process.
             o Negotiate volume prices.
             o Consider Lease to own alternatives.
        Create an on-campus service and support center for the recommended systems.
        Create an Active Directory with all Cornell Kerberos principals defined to
         provide authentication and authorization services.
        Create a central networked storage system that will allow students to save files
         and data in a secure location.
        Create a central application server to allow wide-spread access to course specific
         software
        Install several secure short term storage lockers for student laptops.

Details:
Aggressively expand Red Rover coverage: Beginning July 1, 2003, the cost of
installing and maintaining a Red Rover access point will decrease significantly due to
changes in the Network Billing structure. Additional details will be added here to show
the difference between FY03 and FY04 Red Rover costs. It seems likely that these
changes will encourage a rapid and widespread increase in available service.

Create a program to recommend a selected few portable/laptop computers for use
on the Cornell campus: In order to encourage more students to purchase and use
laptop/portable computer systems, Cornell must be able to assist students in making
purchase decisions. By creating a small list of systems that will meet the needs of
students in their academic studies, Cornell can provide that assistance. By keeping the
number of recommended systems to a minimum, volume purchasing can provide
leverage to obtain better prices and support options than can be gotten by individual
students, and support issues are minimized by standardizing the variety of hardware14. It
may be possible to negotiate 4-year warrantee periods so that the systems would be
covered for the student’s entire expected undergraduate college career.

As an answer to the students’ feeling that laptop computers weight too much to carry on
campus, some of the recommended systems should be light-weight. TabletPCs currently
weigh as little as 3 pounds, and Apple’s new 12” PowerBooks weigh 4.6 pounds. It is
likely however, that students currently will not generally carry laptops because there is no
real value in the effort. As laptops become more valuable in day-to-day life, students will
carry them, regardless of their weight. One day, perhaps textbooks could be digital
resources carried on portable computers rather than separately. That trend is already

14
  This system is similar to an initiative at the University of Minnesota at Duluth. See
http://www.d.umn.edu/itss/computing/ipaq/impact/iPAQImpact.htm
beginning15, and should continue as portable computers become more fully integrated
into the educational process.

Cornell will need to consider and account for the needs of the different colleges, and it is
possible that some of the recommended systems would not be appropriate for students in
certain disciplines. This should not cause any problems as long as those additional
requirements are fully detailed in any distributed publications. For example, the
minimum recommended system may not be advisable for students in CS/Engineering, or
Art classes, but may be perfectly acceptable for all other students. Prominently noting
those exceptions in the publications would solve those issues.

An added value to students purchasing from the list of recommended systems would be
the possibility of having the systems pre-configured to best utilize Cornell’s
infrastructure. Bear Access could be installed, Red Rover set up, and the system serial
number could also be registered with Cornell Police.

It is important to note that these recommendations are made only to assist students and
prospective students in making buying decisions. These recommendations are not a
required laptop program, nor would students be discouraged from bringing any computer
system that they desire to campus.

An additional option to consider is a lease-to-own program wherein students could pay
monthly payments until the end of the lease period of 3 years, with the option to purchase
the computer at the end of the lease, or begin a new 1-year lease on a new system.

Create an on-campus service and support center for the recommended systems:
One of the greatest impediments to student use of portable computers on central campus
is the fear of accidental damage. Students, with so much of their academic and personal
lives stored on a portable computer, are assuming considerable risk and responsibility
whenever they carry it on campus. If a small number of systems can be recommended
for students to purchase, it becomes possible to provide improved service and support. A
small on-campus repair center with a stock of standard spare parts and a few “hot-spare”
systems to loan out to students whose computers require more extensive servicing would
allow students a greater sense of security and freedom. Since this center would only
service the Cornell recommended computers, it would also serve as an additional
incentive for students to purchase those recommended systems. An increased volume of
purchases through that program would generate increased leverage for Cornell in
obtaining better pricing and warrantee coverage from the vendors16.

This service center could be set up as a Cornell initiative, or outsourced to the Computing
Center, or another service vendor.


15
   Program Live by David Gries is an electronic textbook currently in use at Cornell. There are certainly
others.
16
   This system is similar to an initiative at the University of Minnesota at Duluth. See
http://www.d.umn.edu/itss/computing/ipaq/impact/iPAQImpact.htm
Create an Active Directory with all Cornell Kerberos principals defined to provide
authentication and authorization services: It is assumed that the majority of systems
that students will purchase and use in the near future will be predominantly Windows
systems. Any authentication and authorization service will need to support Windows
systems, and as many other systems as possible. Active Directory can authenticate and
support Windows clients, Macintosh OS X clients and Unix/Linux clients. Unlike the
current Kerberos/SideCar system, authentication to Active Directory is at login,
providing system security, and allowing for automated access to networked storage and
other similar services.

In order to create an Active Directory system that can be used to authenticate Cornell
users, a link between the existing Kerberos database or LDAP database and an Active
Directory domain must be established. This type of system has been successfully
implemented at the University of New Hampshire. A copy of the UNH presentation at
the SIGUCCS 2002 fall conference is available online at http://at.unh.edu/siguccs/ .

If another authentication system is available that will allow the same functions, that
alternative can and should be investigated as well.

 See the Mac OS X server Admin guide, Page 639 for Mac OS X information.
http://www.apple.com/server/pdfs/MacOSXServer_AdminGuide_121902.pdf

See http://online.securityfocus.com/infocus/1563 for Unix/Linux information.

Create a central networked storage system that will allow students to save files and
data in a secure location: Central, secure storage for computer data becomes an
increasingly vital service as more of the Cornell community become users of portable
computers. Backing up a laptop or other portable system, especially one with large data
files, can be an extremely difficult task since many backup systems require access to the
data during times when the computer may not even be connected to the network. Rather
than rely on users to create and maintain backups, or rely on them to ensure that their
computer is connected to the network and turned on at the time that a backup for the
system is scheduled, central storage space can be used to securely store vital files.
Central storage space also allows users to access their data from any other computer
whenever it is needed.

Breaking the connection between the hardware and the data will ensure that a dropped or
otherwise damaged laptop will not cause any significant loss of work or data. Like the
proposed on-campus service and support center, this initiative will allow use of portable
computers without fears of catastrophic loss in the case of a simple hardware failure or
accident. Computers purchased through the recommended systems program could be
pre-configured to map the default save location (My Documents folder on a Windows
computer) to the user’s server share. Documents created on those machines would
automatically be saved to the server by default, without requiring any additional user
intervention.
Create a central application server to allow wide-spread access to course specific
software: Even with each Cornell student bringing their own computer system with
them to classes, access to course software remains as an issue. The software that they
would need to use for coursework is too expensive for the university to purchase and
supply to each student, and also too expensive to force the students to individually
purchase.

Currently, the CIT and departmental labs fill this role by providing software either on a
number of systems equal to the number of licenses, or by using KeyAccess or some other
license enforcing software to restrict the number of copies of a program that can be used
simultaneously. Clearly, this model will cause students who need to access any course
software to come into the existing labs for that purpose, and once a student is forced into
the labs for any reason, that student will not be getting any value from carrying a portable
system.

In order to make course software more widely available, a secure central application
server should be installed. Since nearly all of the course software that the CIT public labs
are currently supporting is Windows based, a Citrix server or other competing solution
should be considered. In addition to making course software more available to students
on central campus, software would be available to students using other operating systems,
or in dormitory areas, or any off-campus location with a network connection. Students
with older, less-capable computers would still be able to run any server based courseware
applications as well as students with newer high-end computers since the processing is
done on the server rather than the client computer. If it became necessary in the future,
similar application servers could be installed to support Unix/Linux applications.

Clearly, it would be possible to install and maintain administrative as well as academic
applications on a central applications server. Thinking along these lines, it would seem
likely that the cost of installing and maintaining such a system should be shared by the
campus. Several cost recovery models should be possible if allocated funding is deemed
inappropriate for this model. Properly done, Cornell should be able to reduce its overall
computing costs by significantly reducing the quantity of software licenses required to
meet the needs of the campus. Citrix servers are currently being used at several other
Universities, such as Stanford, Virginia Tech, and the University of Michigan for the
distribution of administrative and or academic applications.

Install several secure short term storage lockers for student laptops:
It may be unreasonable to expect students to carry and care for laptop computers at all
times. Creating several secure short term storage locations would allow students to safely
leave their laptop while they participated in activities that made laptop care difficult.

Committee Recommendation: (Do we agree on this?)
In order to allow the CIT labs to focus on their primary mission of supporting the
academic needs of the university, steps must be taken to alleviate the overuse and
crowding of the existing labs. Several different options have been evaluated, but only
one of those options appears likely to have a long term positive benefit to Cornell.
Adding more resources in order to satisfy the demand will result in over supply due to the
natural flow of students across the campus. Peak demand times vary by the campus
location, with central campus peaking in the late morning to late evening hours, and
residential areas peaking in the early mornings and again in the late evening and through
the night. Enough computer systems in any given area to cope with the peak demand
hours would result in idle resources during the several non-peak hours. While this is a
necessary condition in order to provide for academic and safety net needs, it becomes an
increasingly inefficient model.

Required laptop computers are likely to meet with strong resistance from many groups,
and are considered by many to be contrary to the university’s equality of opportunity
stance. Any program that requires additional expenses such as laptop computers will
either increase tuition costs, or remove funding from another important resource.

Cornell is also a place where individual freedom and choice is highly regarded, and
removing the choice from students by mandating a computer ownership program is
contrary to that fundamental nature.

So, the remaining option of creating an environment that encourages the use of portable
computers while still allowing individual freedom of choice would appear to be the best
available option. Creating that environment will require a significant commitment to
building a new infrastructure that will make the use of portable computers so alluring that
students will routinely carry their own computers with them. The immediate needs for
creating that atmosphere are:

      Expand Red Rover wireless network coverage on campus
          o Red Rover service should be expanding in FY04 due to reduced cost
      Recommend a small number of portable computers for students to purchase
          o Negotiate volume pricing and extended warrantee coverage for those
              systems
          o Register all systems purchased through this program with Cornell police
      Provide an on-campus service and support center for those recommended systems
      Provide each student with secure server-based storage for saving work
      Provide a secure central applications server for course software
      Create a Cornell Active Directory with Kerberos principals to provide security
       and appropriate access to Cornell systems

With this improved infrastructure, the CIT labs would be less stressed by student use, and
could then reduce the number of computers in instructional spaces and improve the
layout of those spaces to better support instruction. Students who do not own computers
would also be more easily able to access the resources in the labs due to the reduced
demand. With a reduced number of computers to purchase and maintain, and with less
crowded lab spaces, the CIT labs would also be better able to provide and support
additional high-end computing services to the campus community.
All of these initiatives will have an impact not only on the CIT labs, but on all academic
computing at Cornell. This set of proposals would create a computing environment that
would allow any member of the Cornell community to access their data and course
software from anywhere, at any time, providing immense benefits to the ability of the
University to achieve its academic mission, and benefits to the business of managing the
University as well.

The CIT public computer labs will continue to provide essential services, but those
services would be more focused on meeting academic needs and providing access to
leading edge technology. Eventually, the labs will become central service centers where
students meet for classes, to collaborate on projects, to print, and to use computer systems
that provide video conferencing, multimedia production and editing tools, and other
advanced services to enhance their education.
The Committee’s Recommendations:
Changes CIT should consider to better meet Cornell’s needs:
More detail to come: Whatever we agree on.
    CIT should provide general computing resources, allowing departmental labs to
      handle the specialized needs of their units.
    CIT must provide more central organization for public computing
           o A public computing roundtable for exchange of information
           o A designated person to organize all public computing initiatives with
               campus
           o Hardware and software solutions for the campus
           o Better consulting services and support for unit labs
           o Standard guidelines for configuration and operation of computer labs.
    Access to more high technology for students to relieve unit labs from creating
      single specialized systems.
    CIT should create a standard method for accepting requests for new labs, or for
      taking control of existing labs
    Create many secure locker locations for temporary storage of student laptop
      computers and other personal items.
(Optional: match recommendations to cit strategic
plans)
If the Cit strategic plan is completed in time.

Once the committee recommendations are completed, we can look at the CIT strategic
plan and try to make connections between each recommendation and 1 or more strategic
plan elements.
Appendices
Appendix I - Committee Membership:

The committee members recruited for this effort were chosen to represent several
different campus constituencies, while also attempting to keep the overall size of the
committee at a reasonable number. Committee membership included:

Name                   E-mail address         Campus Address          Affiliation
David Schwartz         dis@cs.cornell.edu     5137 Upson Hall         Computer Science
Sunny Donenfeld        sd94@cornell.edu       1140 N. Balch Hall      Campus Life
Terry Thomas           tlh1@cornell.edu       142 Roberts Hall        College of
                                                                      Agriculture and Life
                                                                      Sciences
Greg Bronson           gb47@cornell.edu       220 V CCC               CIT Classroom
                                                                      Technologies
Carol Uber             cau1@cornell.edu       120 Maple Ave           CIT Tech Support
                                                                      and Labs
Scott Marsh            sm64@cornell.edu       357 Pine Tree Rd.       Communications
                                                                      and Marketing
                                                                      Services
Pat Washburn           pjw2@cornell.edu       120 Maple Ave.          CIT Public Labs
Preston Clark          pac2@cornell.edu       331 Statler Hall        Statler Hotel School
David Way              dgw2@cornell.edu       420D CCC                Center for Learning
                                                                      and Teaching
Oliver Habicht         oh10@cornell.edu       107 Olin Library        Libraries
Eric Gilje             epg7@cornell.edu                               Student Assembly
Appendix II - Methodologies:

In order to gather information for the committee to use in making recommendations, we
collected data from several sources.

Our initial information gathering tool consisted of 4 focus group sessions conducted by
Communications and Marketing Services. These focus groups were divided into:
Undergraduate students; Graduate students; Faculty who use the CIT labs for
instructional purposes; and Faculty who currently do not use any of the CIT labs for
instructional purposes. (The full report from the focus groups is attached as appendix ?.)

After reviewing the focus groups’ comments, a survey was created in order to gather
more specific information on a few topics. That survey specifically explored: Computer
ownership information, including Operating System information; Usage patterns,
including frequency and number of different CIT labs used by an individual; User
preference for Windows PC or Macintosh based systems; Individual interest in using Red
Rover wireless in the CIT labs; and finally, an open comment section to gather any
additional information that the individual wished to share.

An invitation to participate in the survey was sent to 2,507 randomly selected students via
e-mail on December 4, 2002. At the same time, an identical survey was published in the
CIT Public Labs as a user survey. We were thus able to compare the results of the
random survey to the user survey to identify any significant differences between the
general Cornell student population and the CIT Public Labs user base. (The text of the
survey, and survey results are attached as appendix ?.)

In addition to these statistical methods, web searches were conducted on several topics to
look into the work being done at other Colleges and Universities, particularly at some of
Cornell’s peer institutions and those Colleges and Universities listed in the top ranks of
the 2002 “Most Wired Colleges and Universities” list. These searches focused on
identifying those areas in which other institutions were rated above the rest, and studying
the methods and means by which that ranking was achieved, and then comparing
Cornell’s efforts to that standard. (More information available in appendix ?.)

Finally, Carol Uber and Pat Washburn of the CIT Labs attended the SIGUCCS
conference in Providence, RI from November 20 - 24, 2002. At that conference, they
were able to review the work of several other institutions with this project in mind. They
were also able to interact with several staff members from around the country and discuss
the future of public computing and new technologies and ideas that may be affecting
public computing in the next few years.
Appendix III - Cornell Public Computing:
An overview of available public systems. (10/10/02)


Total Public Systems:
Lab                  Total                  Mixture                  Fully Public
CIT                  364                    69Mac, 295 PC            364 (333
                                                                     productivity, 31
                                                                     kiosk)
Binenkorb             104                   104 Windows              0
Accel                 87                    87 PC/Linux Dual         87
                                            Boot
CSUG                  125                   125 Win/Linux/Unix       0
ECE                   198                   118                      0
                                            Win/80Unix/Linux/Sun
ILR                   55                    55 Windows98             0
JGSM                  37                    37 Windows               0
Stone I (Mann Lib)    77                    66 PC / 11 Mac           77
Warren                54                    52 Windows / 2 Mac       54
Riley Robb            64                    64 Windows               64
Libraries             176                   176 Windows              176 - (78
                                                                     productivity, 98 task
                                                                     kiosk)

Total number of systems:                    1341
Total number of FULLY Public systems:       822
Total Macintosh systems:                    82
Total Windows systems:                      1183 *
Total Linux/Unix Systems:                   292 *
Total number of Fully Public Macintosh      82
systems:
Total Number of Fully Public Windows        740
systems:
Total number of Fully Public Linux/Unix     87
systems:

*: Unless specified, assumed that all systems in labs with both Windows and Linux/Unix
were dual boot. Thus, the total of Windows, Mac, and Unix/Linux systems (1553) is
greater than the total number of systems of (1341).
% of fully Public systems: 61%
% of fully public systems owned by CIT: 44%
%CIT Systems of total systems: 27%
%CIT Macintosh of CIT Systems: 19%
%Total Macintosh of Total systems: 6%
%CIT Windows of CIT Systems: 81%
%Total Windows of Total systems: 88%
%CIT Unix/Linux of CIT Systems: 0%
%Total Unix/Linux of Total systems: 22%
%Total Unix/Linux publicly available: 30%
%Total Unix/Linux in CSUG/ECE/Accel: 100%



Details on these numbers are available on the next several pages.
CIT - http://www.cit.cornell.edu/labs/labs.html

Instructional:
OMB:           20 Dell GX-260,
               20 PowerMac G-3,
               1 Arkenstone system
               2 Net-Print, 1 Net-Print Resume

Stimson:      24 GX-260 (1 with Zydacron)
              5 GX-260 with Zydacron TeleConferencing board
              2 Net-Print, 1 Net-Print Resume

Upson:        60 GX-260
              2 Net-Print, 1 Net-Print Resume

General:
Noyes:        20 PII-400
              7 PowerMac G-3
              2 Net-Print, 1 Color Net-Print

Dickson:      25 PII-400
              8 Powermac G-3
              2 Net-Print

RPCC:         25 PIII-500
              9 PowerMac G-3
              2 Net-Print, 1 Color Net-Print

Carpenter:    24 PIII-500
              5 PowerMac G-3
              2 Net-Print

Uris Library: 50 GX-260
              15 PowerMac G-3
              3 Net-Print, 1 Color Net-Print


Laptop Lab :
Mann Library Stone I :       15 Dell CPxJ Laptops
                             5 Mac Laptops
Kiosk:
Uris Library Media Room      7
Uris Library Gallery         8
Uris Hall                    1
Noyes CC                     1
Sheldon Court                1
Cascadilla Hall              2
Hasbrouck Apts.              1
MVR                          2
Maplewood Apts.              1
Kennedy Hall                 1
Olin Hall                    1
Schuyler House               1
CCC                          2
Big Red Barn                 1
Caldwell 100                 1


337 Productivity computers
31 Kiosk Computers



Additional CIT operated CPU’s NOT counted as Public Computers:

Training:
120 Maple Ave. room 150:     11 PIII-500

Total Training CPUs: 11 (not included in public CPU number)

Cornell-in-Washington:       6 GX260

Total additional resources: 17 Windows PC not included in Public count below.




Total CIT Public CPUs:      368
       268 Productivity PCs
       69 Productivity Macs
       31 Kiosk Computers
ACCEL (Engineering only) - http://www.accel.cornell.edu/
5 class rooms, 87 workstations - http://www.accel.cornell.edu/rooms.htm
Windows2000 and Mandrake Linux
Open to all members of the Cornell Community
Individual accounts
Server space (100 MB)
No Net-Print

Fully Public Available
Total ACCEL Public CPUs: 87
       87 Productivity PCs
       87 Productivity Linux



Binenkorb (Hotel School only) -
http://www.hotelschool.cornell.edu/students/services/computing/
The Binenkorb Computer Center has more than a hundred (104) Windows Workstation
computers available.

The Binenkorb Computer Lab has 5 different lab environments:
http://www.hotelschool.cornell.edu/students/services/computing/equipment.html

Hotel School ONLY
Total Binenkorb Public CPUs:         104
       104 Productivity PCs



CSUG (CS) - http://www.csuglab.cornell.edu/
Computer Science Undergraduate Lab (CSUGLab) serves as teaching resources for the
department. It is available to Computer Science majors and undergraduate students who
are enrolled in upper-level Computer Science courses.
125 Dell Windows2000/Linux/unix
Individual accounts
Server Space (100 MB / CS Course)
Windows2000 and UNIX
Net-Print

CS Students ONLY
Total CSUG Public CPUs: 125
       125 Productivity PCs
       125 Productivity Linux/Unix


Electrical and Computer Engineering - http://support.ece.cornell.edu/labs.php
http://support.ece.cornell.edu/
ECE Computer Accounts are required for access to all ECE labs - ECE Students ONLY

9 labs (8 in Phillips hall, 1 in Rhodes)
Phillips 318 - 60 Windows2000
Phillips 314 - 12 Sun Sparc-10 running Solaris
Phillips 303 - 20 IBM Model 270 RS6000 w/s running AIX
Phillips 329 - 40 FreeBSD on Pentuim III
Phillips 236 - 4 Windows95 on PII
Phillips 237 - 20 Windows2000 on PIII-500
Phillips 238 - 20 Windows2000 on PIII-900
Phillips 239 - 14 WindowsNT on PII
Rhodes 362 - 8 Sun Sparc running Solaris

ECE Students ONLY
Total ECE Public CPUs:      198
       118 Productivity PCs
       80 Productivity Unix


ILR - http://www.ilr.cornell.edu//FACULTY/ILRComputerLab.html
118 New Ives Hall and is open to any student enrolled in ILR courses.

55 Dell OptiPlex GX110's with Pentium III 600MHz processors and 256MB of RAM:

21 undergraduate student lab PC's
25 teaching lab PC's
5 MILR lab PC's
3 Graduate lounge lab (2nd floor) PC's
1 Lab Consultant PC

Windows98

ILR Students ONLY
Total ILR Public CPUs:      55
        55 Productivity PCs

Parker Center (JGSM) - http://parkercenter.johnson.cornell.edu/class_studio.html
32-seat classroom
smaller room with five workstations

Open to JGSM students only
Total Parker Center CPUs: 37
       37 Productivity PCs
Stone Lab (Mann Lib) - http://www.mannlib.cornell.edu/computing/stone/index.html
The lab now consists of around one hundred computers: (77)
 sixty Dell PC compatibles,
eleven Macintosh
six specialized workstations
three Netprint printers
one black-and-white using the Vendacard system
one color printer using the Vendacard system
a color plotter
 four scanners

Fully Public Available
Total StoneI Public CPUs: 77
       66 Productivity PCs
       11 Productivity Macs


Warren Lab (CALS) - http://www.cals.cornell.edu/it/ccc/index.cfm
Room B-60:
25 Windows98SE on PIII-850
2 PowerMac G-4
Net-Print

Room 160:
27 Windows98SE on PIII-850

Fully Public Available
Total Warren Public CPUs: 54
       52 Productivity PCs
       2 Productivity Macs




Riley Robb (CALS) - http://www.cals.cornell.edu/it/ccc/index.cfm
Room 160 - 24 Windows2000 on PIII-1Ghz
Room 163 - 16 Windows2000 on PIII-1Ghz
Room 165 - 24 Windows2000 on PIII-1Ghz
2 B/W LaserJet
1 Color LaserJet
1 Net-Print (B/W)

Fully Public Available
Total Riley Robb Public CPUs:      64
       64 Productivity PCs
Libraries

   Africana Library        Total:                  2
   Africana Library        Web kiosk               2
   Africana Library        Productivity Computer   0

   Engineering Libraryry   Total:                  13
   Engineering Library     Web kiosk               13
   Engineering Library     Productivity Computer   0

   Fine Arts Library       Total:                  15
   Fine Arts Library       Web kiosk               8
   Fine Arts Library       Productivity Computer   7

   JGSM Library            Total:                  5
   JGSM Library            Web kiosk               5
   JGSM Library            Productivity Computer   0

   Kroch Library           Total:                  8
   Kroch Library           Web kiosk               8
   Kroch Library           Productivity Computer   0

   Law Library             Total:                  10
   Law Library             Web kiosk               10
   Law Library             Productivity Computer   0

   Library Annex           Total:                  1
   Library Annex           Web kiosk               1
   Library Annex           Productivity Computer   0

   Math Library            Total:                  9
   Math Library            Web kiosk               9
   Math Library            Productivity Computer   0

   Music Library           Total:                  12
   Music Library           Web kiosk               7
   Music Library           Productivity Computer   5

   Olin Library            Total:                  48
   Olin Library            Web kiosk               20
   Olin Library            Productivity Computer   28

   PSL                     Total:                  9
   PSL                     Web kiosk               9
   PSL                     Productivity Computer   0
    Uris Library             Total:                  44
    Uris Library             Web kiosk               6
    Uris Library             Productivity Computer   38

Fully Public Available
Total Library Public CPUs:   176
       78 Productivity PCs
       98 Kiosk Computers
Appendix IV – Focus Groups Report
Focus Groups Data


  CIT's Instructional and Public
      Computing Facilities



             Focus Group Research




                              Conducted for:
                     Cornell Information Technologies
                                   by:
             Office of Communication and Marketing Services
                           November 19, 2002
Table of Contents

Project Overview ........................................................................................................................ 16
Project Methodology ................................................................................................................. 17
Findings ....................................................................................................................................... 18
Verbatim Comments.................................................................................................................. 25
   Computer Platforms in the Labs .......................................................................................... 25
   Software Needs ...................................................................................................................... 26
   Faculty Use of Instructional Labs ........................................................................................ 30
   CIT's Role in Academic Computing .................................................................................... 56
   Classroom Technology .......................................................................................................... 59
   Student Use of Public Computing Labs.............................................................................. 34
   Location and Availability of Labs on Campus .................................................................. 36
   Physical Environment of the Labs ....................................................................................... 40
   Printing Resources ................................................................................................................. 53
   Kiosks ....................................................................................................................................... 54
   Suggestions Based on Other Universities’ Labs ................................................................ 55
   Vision for Cornell's Public Computing ............................................................................... 62
Appendix A................................................................................................................................. 70
Appendix B ................................................................................................................................. 72
Appendix C ................................................................................................................................. 74



Project Overview
Cornell Information Technologies (CIT), Cornell's central information technology
organization, supports many diverse campus activities ranging from front-line customer
service and support to behind-the-scenes systems operation, maintenance and strategic
planning. Systems and Operations, one of the six divisions in CIT, provides
infrastructure, services, and operational support to other parts of CIT and to the entire
Cornell community.
Probably the most visible service provided by the Systems and Operations group is the
administration and maintenance of CIT's ten public computing labs. These highly
utilized labs provide much needed instructional and general computing capacity to the
faculty and students of Cornell.
Cognizant of the vital role the labs play in supporting the university's academic mission,
laboratory administrators are interested in reaching out to their customers to see how well
the labs meet their needs. Do they provide the right mix of hardware and software? Are
the labs laid out in a manner that best supports the users' needs? Do the ten locations
meet the demand for public computing space on campus? And more importantly,
administrators involved in the planning process would like faculty and students to
brainstorm about their future expectations for public computing facilities on campus.
Cornell Information Technologies contracted with Communication and Marketing
Services (CAMS) to conduct focus group research to benchmark customer perceptions of
the public computing labs, and to help shape their vision of future facilities on campus.
Project Methodology
To gather the opinions of current and prospective users of CIT's instructional and public
computing labs, four focus groups were conducted in September and October 2002. The
four groups consisted of:
      a) undergraduate student lab users;
      b) graduate student lab users;
      c) professors and lecturers identified by CIT as having conducted a class session in
          one of the instructional computing labs ; and
      d) professors and lecturers not identified by CIT as being instructional lab users,
          but affiliated with departments of other known users.
Recruiters visited a variety of CIT public labs to invite students to the focus groups. To
encourage participation, pizza and drinks were provided during the sessions, and each
participant received a $25 gift certificate to the Cornell Store. Eleven graduate students
and seven undergraduate students took part in the discussions.
Professors and lecturers were invited to participate in the focus groups via telephone and
email. The sessions were conducted over lunch at Banfi's in the Statler Hotel. Eight
participants took part in the group of known previous users, while five faculty members
were on hand for the other academic group [unfortunately, three professors that had
confirmed their intention to attend did not show up, and one participant was asked to
leave upon discovering he did not meet the criteria established for the group].
A lead moderator and assistant moderator from CommStrat conducted each focus group,
using discussion guides created in conjunction with CIT administrators (Appendices A,
B, and C). To encourage an open dialogue, participants were assured anonymity. Sessions
were tape recorded and later transcribed, and identifying remarks have been edited or
removed from the report.
Findings
1) The ratio of PCs and Macs in the CIT public labs appears to be out of sync with
   the perceived demand of users.
   Have a higher proportion of PCs than Macs. My sense is that most students are PC
   users. [Lab Faculty]
   Very few are Macs. So have maybe fewer Macs and more PCs. [Lab Faculty]
   I like having both types of computers - I’m a Mac user so I like having both - but I
   think that there’s a need for more PCs. [Lab Faculty]
   I think there’s not [a good balance]. I think [the ratio of] Mac to PC [users] is
   something like 1-to-5 [but] I think the balance [of what’s actually available in the
   labs] is close [to 50/50]. [Grad Student]
   Too many Macs and not enough PCs. There’s always a line waiting for the PCs.
   [Undergrad]
2) Publicly available computers outside of the labs (CIT and non-CIT kiosks) are
   criticized as being poorly maintained and often out of service.
   I just have one complaint about the kiosks in Phillips Hall, in the lounge. There’s just
   four computers there and they barely have any functionality because they have their
   own type of weird operating system. And the connection is incredibly slow. Usually
   one of the computers is working and there’s no screen savers, so they’ve already
   ruined the monitors. They’ve burned it. Basically I just can’t use them. I don’t know
   why they’re there. People use them to check email but they usually can’t because it’s
   not connected. So I think it’s just a waste of resources. [Undergrad]
   And there are three computers … in the basement of Goldwin Smith in front of the
   Registrar’s Office. They’re always broken or frozen. [Undergrad]
   Speaking of quasi-functional computers, last year I lived in Cascadilla Hall and in the
   lobby there are two computers. Both of them had problems with the mouse… I asked
   the people at the desk if they could fix it and they [said], “We don’t know why people
   keep breaking it.” It was basically broken for most of the year… [Undergrad]
   The ones in Willard Straight aren’t very functional and they’re in this big glass box.
   It’s like a museum artifact or something. You can’t do anything with them. Some
   don’t have a keyboard, you just look at it through the box. [Undergrad]
3) Students often must wait to use a computer in public labs, especially during
   periods between classes.
   Mann drove me crazy because there’s just stacks of people. And when class changes,
   it’s like everybody and their mother waiting to get on the computer and you can’t get
   anything done. [Grad Student]
   I think Olin and Uris are really bad … the computer resources are really full up a lot
   of time. Often I’ve got two hours that I wanted to spend on the computer but I end up
   only getting maybe an hour of that time because I’m watching and waiting. [Grad
   Student]
   In the middle of the day, in between classes, all the computers in Olin and Uris are
   almost always taken. [Undergrad]

4) Students (particularly graduate students) often criticize the lab environments as
   not being conducive to academic work.
…all the labs I use are public and there’s no quiet place to actually work. And it’s
becoming more of a problem. It’s like an Internet café, where you go and get your
coffee, you check your email, you have a chat with your friends sitting at the
computer next to you. It’s madness. There’s nowhere you can go to actually get a
quiet computing station that I’m aware of… [Grad Student]
There have been a couple of times recently where I’ve gotten up and gone all the way
home even when it didn’t make sense in my schedule, just because I couldn’t focus
and work in Olin or Uris. [Grad Student]
For this to be a library, I’m just amazed that it is so incredibly non-quiet at Mann.
[Grad Student]
It’s loud ... A lot of people [socialize], especially in Uris. The area outside the lab
classrooms is usually where people socialize, so you’ll hear talking. I really need to
concentrate when I write papers. [Undergrad]
5) Students appear ignorant to the variety of public computing options available on
   campus.
   I don’t have any idea where all of the labs are. I just found three on campus. I think
   there needs to be a list somewhere. Is there a list somewhere of where all the labs are?
   [Undergrad]
   They don’t really inform you where the computer labs are. [Undergrad]
   I’ll usually go to Stimson because it seems like no one knows about the computer lab
   in Stimson. If you go there, there will be about three people in the lab. [Undergrad]

6) To address problems identified in the labs (e.g. queues, social atmosphere, and
   the proliferation of non-academic use of computers) students suggest segmenting
   lab computers for specific uses.
   I think one thing that would be really useful is to put up more terminals [in the labs]
   for Internet only and emailing. I know they have some in Uris but if you have enough
   of those it would pull away the undergrads and free up the computers. [Grad Student]
   I think one useful thing would be to have some computers that are designated to not
   be on the Internet, because that just draws people in to do email and chat with
   everybody in the world. [Grad Student]
   Section the computers [into areas], where you know that [section is] the fast turnover
   where you go if you’re just checking your email for ten minutes. And then [have] a
   place where you can go and sit down to work. [Grad Student]
   Maybe they should reorganize [labs] into sections. One section is just homework or
   long term papers or important stuff and the other is for email with a time limit.
   [Undergrad]
   I don’t know if they could have a section that is for, say, writing papers only, but
   sometimes when you go in there and you have a paper to write, it’s all full and
   everybody’s doing IM, [so you’re in a panic]. [Undergrad]
7) Faculty members describe mixed experiences requesting software be made
   available in CIT public labs.
   CIT has been great… about installing SPSS so students would have access to it
   during class… [Lab Faculty]
   I had some pretty good luck. I was actually impressed when I tried to distribute the
   program that I use called [X]. I had licenses for [several copies] for the class… And
   even though it took them a couple weeks to get it on the main server, it was
   distributed in all the labs. [Misc. Faculty]
   … We got a lot of help from CIT to get software installed both on the North Campus
   and West Campus dorm labs. That worked out really well. [Misc. Faculty]
   How long did that take for software to get installed? Because I [had problems]. [Misc.
   Faculty]
    It was not easy, it was painful. We started talking about it over a year and a half ago.
   But also at that time there was some staff change at CIT, so we would discuss and it
   would get dropped, and we’d discuss it again and get dropped. [Misc. Faculty]
   I’ve run into problems with getting enough user licenses for [a particular software
   package]. Last year I remember when I made the reservations, [I] told them how
   many students and how many machines. Then when I actually went over, I was [told],
   “We only have seven licenses” or something like that… So the students had to triple
   and quadruple up in order to make this thing work. [Lab Faculty]
8) Faculty members identify several reasons they think the instructional labs are
   not conducive to teaching, including:
   Acoustics
   I had asked for a microphone and the student who worked there had no idea [how to
   get one]. I had emails to find out and I never heard back so I just learned to project
   loudly, but it would be great to have something. [Lab Faculty]
   …[pay] more attention to the acoustics of the room itself. I almost want to meet with
   my students in a lecture room first to go over what’s going to happen [in the lab]. I
   like to talk as little as possible in [the instructional labs] and a lot of times it’s
   because, [as] you were saying, you need a microphone or something. You can’t hear
   over the din of the hard drives. The room itself is never really designed for good
   acoustics, to hear and project. [Lab Faculty]
   Layout
   …the original Mann building, that computer lab, I taught my whole class there [and]
   it’s not really conducive [to teaching]. The way it’s set up makes it really awkward to
   teach a class and for everyone to hear what you’re saying. I wish the set up could be
   different so that you could actually combine lecture with hands-on experience so it
   isn’t awkward to try to say something to the whole group. The way it’s set up is very
   [poor]. [Lab Faculty]
   Shared use of the facilities
   … half the place is open lab with lots of people doing their thing separate from the
   other side of the room [where] you’re trying to teach. [Lab Faculty]
   I think one main question I have is whether the instructional labs should be open labs
   to work in - if that overlap is really workable. [Lab Faculty]
   The Upson CIT lab… has two sides and I think the whole lab probably holds 40-50…
   what they’ve been allowing our TAs to do is to book that lab and they’ll give us half
   the room… It doesn’t work very well because they have all these other students who
   are not doing your thing, they’re kind of disrupting you. [Misc. Faculty]
   There are people everywhere and it’s not conducive to the teaching environment I’m
   looking for… They’re all sitting in front of their computers and I have my projector
   but there’s also people [not affiliated with my class] checking their email over there.
   It’s not a classroom with a focus. [Misc. Faculty]
9) CIT's role in academic computing is viewed by some faculty as somewhat
   haphazard.
   All across the university we’re decades behind others in computing. And so when
   they have a few machines that provide Excel and things like that I just see this as kind
   of helter-skelter, hit-and-miss of what CIT does for this campus. [Lab Faculty]
   I don’t have the sense that CIT was ever empowered really to take on the university’s
   academic computing needs. It has been measured and very limited, I would say, kind
   of a “test the water, see how it goes. ” [Lab Faculty]

10) Some faculty envision a public computing strategy where departments provide
    specialized hardware and software, while CIT focuses on general computing
    needs.
    But during the regular year our needs are generally more high-end than the public
    labs provide, so we’re having to put in specialized equipment. At the same time we
    depend on the open labs for students to be able to [do general] work when they can
    work without those special peripherals. [Lab Faculty]
    I don’t think there will much of a change other than sort of providing minimum
    necessary support. And it’s been great, I think I’ve had very good support for the few
    things that I’ve done, but I’ve never tried to do something beyond a very elementary-
    level use of the lab. [Lab Faculty]
    In fact, my proposal would be to take many of these facilities away from CIT and put
    them at the college level. Many colleges have different needs and you might find that
    the colleges are more responsive to the needs of their classes than CIT is. [Lab
    Faculty]
    … I would prefer [support] at the university level rather than the college level,
    otherwise there would be things like MATLAB, for example, which would never get
    into humanities and I would like to use them. If things were available more globally
    people would make use of them. [Misc. Faculty]
11) Visions for the future of laboratory computing at Cornell included:
    Expanding the role of lab monitors to include course tutoring and technical
    assistance.
    More flexible access to software that Cornell holds licenses for centrally.
    Coordinated efforts between CIT and academic units on campus to ensure
    student computing needs are met.
    Expanded training programs and incentives for faculty to learn new
    applications.
    Master/slave capability in the labs so instructors can control/manipulate what
    students access during class sessions.
    Flexible labs, to accommodate various sized groups without a sense of sharing
    the facility with others.
Verbatim Comments
Computer Platforms in the Labs
Have a higher proportion of PCs than Macs. My sense is that most students are PC users.
[Lab Faculty]
Yeah, definitely. [Lab Faculty]
Very few are Macs. So have maybe fewer Macs and more PCs. [Lab Faculty]
[Should there be segregated PC and Mac labs?]
For instructional use that makes sense. Whether it makes sense for the students I don’t
know. [Lab Faculty]
I do think there are still some Mac users, so you don’t want to be excluding them by
having a PC-only lab. I like having both types of computers - I’m a Mac user so I like
having both - but I think that there’s a need for more PCs. I think right now there’s an
equal number of PCs and Macs, maybe even more Macs than PCs. It would be nice to
have a higher number of PCs and still some Macs. [Lab Faculty]
I think there’s not [a good balance]. I think [the ratio of] Mac to PC [users] is something
like 1-to-5 [but] I think the balance [of what’s actually available in the labs] is close [to
50/50]. I honestly never need to use a Mac except for image processing. Besides that I
use Microsoft. Also, I guess I’m in an odd situation but whenever I need to use [a lab
computer], if I’m in Olin I’ve never had a problem. Plus, they have laptops, which I’ve
never seen them lend all out, and I think those would be plusses. I think if you were going
to use them for an extended period of time that would be the way to go because you’re
checking it out. They do sit there, maybe because it was a new idea and not many people
have considered it before. [Grad Student]
Too many Macs and not enough PCs. There’s always a line waiting for the PCs.
[Undergrad]
You need to get there first thing in the morning. [Grad Student]
[Are systems modern enough, re: speed, etc?]
As long as they don’t put XP on it. Kills everything. [Grad Student]
I don’t run any big things. [Grad Student]
The ones in the library, what are the ones in Mann like? They’re pretty good, too. [Grad
Student]
I think they’re just like Olin’s. [Grad Student]
No one’s doing immense computations on them. [Grad Student]
Yeah, no one ever uses the Macs in the labs. [Undergrad]
It’s usually empty. [Undergrad]
So I guess there are openings, you just don’t want to use them. [Undergrad]
If you go in the middle of the day when all the PCs are filled, there will be [maybe] one
person on the whole row of Macs. It seems like it would be better just to have two or
three Macs and get rid of the rest of them. And the same in the lab in Clara Dickson,
there’s maybe seven or eight Macs and they’re hardly ever used unless all the PCs are
filled. [Undergrad]
[If] all the PCs are filled and there’s only Macs open, I’ll sit down at a Mac and I’m not
very useful with them, but I can figure out how to get on the Internet and track my email
and do most of the stuff I need to do. So it’s not a big deal for me. But I’d rather use a
PC. [Undergrad]
I think if they’re going to have that many Macs, when they do the computer training [they
should cover how to use the Mac]. I’ll sit down at a Mac and I really don’t know what to
do. It’s kind of self-explanatory but [it’s different from PCs in things like] how to close
screens. I can do that but there are some things [that] I don’t know [how to do].
[Undergrad]
If they’re going to have that many, then during the training they should do training on
both kind of [systems], just how to do the basic functions. I just don’t use [Macs] because
I don’t know what to do. [Undergrad]
Software Needs
We use Microsoft Excel but I’m teaching them how to use a statistical program that’s
common in social sciences called SPSS. CIT has been great about installing it, so I
actually teach my whole class in the old Mann building computer lab. They were great
about installing SPSS so students would have access to it during class but they could also
go back on their own time. So for us what’s pivotal is Excel and SPSS. The software is
available on the computers all semester. I think it was only installed on the PCs-well,
most people are PCs. [Lab Faculty]
A future [issue is needing computers with Linux]. In the past I’ve used Unix servers and
then had [students] run from PCs in emulation mode to connect to these. But that’s
getting harder and harder to do and it would be kind of nice to get [Linux]. I know
they’re available, it’s just a matter of switching over. I think the Carpenter lab has Linux
that can switch over pretty easily. It’s a future trend I want to get to at some point and get
off my main server, take advantage of [the fact that] all the PCs are getting faster and
faster and faster. [Lab Faculty]
I’m sure the people with the louder voice at a given college make requests, or I’m just
guessing that they make requests, for certain software and if they hear it enough times
then CIT labs probably acquire it. You know it takes a certain critical mass. I’m assuming
that’s how it works but I could be completely wrong in how this whole thing gets
decided. [Lab Faculty]
I had some pretty good luck. I was actually impressed when I tried to distribute the
program that I use called [X]. I had licenses for [several copies] for the class. That was
fine for the class, but it was helpful for each student, who came from different parts of the
campus, to access different labs. And even though it took them a couple weeks to get it
on the main server, it was distributed in all the labs. I thought that was forward-thinking
planning. That and having the 5 megs of personal storage space available that students
can save and access no matter where they are. I think that’s a positive forward-thinking
idea. I find that the different lab leaders or students all have different levels of expertise
and attention to the needs of the lab. So that varied. [Misc. Faculty]
As far as the computer labs go, I expect all my students to use one particular piece of
software, which for a few years has been installed in all the labs and I don’t have a
problem with it. That’s MATLAB. [Misc. Faculty]
In my class students need MATLAB. [Misc. Faculty]
They need MATLAB and they also need something to run Java with and we use Cold
Warrior mostly. The students just also need to be able to get on the Web basically and use
NewsScript. [Misc. Faculty]
My students use [X], which is a [X] software tool that they download from the Web for
free. Since it’s free they can download it on their home computer or we also have it
installed in [our department's] lab. But that lab is restricted access, so I have to give
everybody keys to the lab. That is sort of an issue. For the upper-level class, I just assign
everybody a key but for the sophomore level I think it’s more of an issue. We don’t want
to be giving out the combination to the lab and keys because not only do we have to give
a key to the lab but also to the building. And I’m not sure how [good] that is to give that
to a large class of sophomores. At that point I probably would want to look into having
the stuff installed on a more public [computer lab]. We have several Macs and several
PCs. But the classes are usually fairly small so it has worked out okay, especially with the
ability of students to download the software at home as well. A lot of them work at home.
But still sometimes they get frustrated-like, my computer doesn’t have this and so it
doesn’t quite work right. And then I say, “Well, you can always come in the lab,” which,
even though it’s [un]popular, I have a right to say since I do make the resources available
to them. They also need Microsoft Excel or some kind of [spreadsheet], program, and
that can be a problem. I’m running into that problem right now with my upper-level class.
A lot of students don’t know how to use it; a lot of the students don’t have the
background in using these tools. So someone will say, I’ve never used Excel before, can
you teach me? And I think I don’t need to devote a whole class to teaching them how to
use Excel. So that’s an issue too, sort of related, sort of not. [Misc. Faculty]
If I can just make a little point. There are problems that fall between CIT and educational
policy. So [with] something like this, should there be an Excel class, should it be a
required part of the curriculum, or should there be a one-week course which is taught
week after week after week? I think, because it falls between academics and CIT, year
after year problems like that are not solved. Probably Excel is a good example. How are
students supposed to learn Excel? [Misc. Faculty]
Yeah. If they could just have a couple of hour workshops where I could say, “Here’s the
class, go if you haven’t used Excel before, go take this class through CIT,” that would be
really helpful. [Misc. Faculty]
There’s a Web-based tutorial. I noticed that, more and more, CIT puts out tutorials. So
perhaps someone would just take time to develop something like that. [Misc. Faculty]
Yeah, then I could send them the URL. [Misc. Faculty]
And you think [all they need to know is the] basics right now of how to use it? [Misc.
Faculty]
Yeah, they just need to put on their simple graphs. They need to know how to put
formulas in but not very complicated formulas. [Misc. Faculty]
In Engineering there is a course that teaches them. I think most students-not all but many
students-are required to take [it] depending on which department [they are in.] That
teaches them basic software tools, they learn a little bit of Excel, they learn a little bit of
MATLAB. [Misc. Faculty]
I think a lot of engineers take it, I don’t think a lot of people take it. [Misc. Faculty]
Actually the CIT lab tutorial type thing might [be a better introduction]. [Misc. Faculty]
Does CIT have running classes in anything? [Misc. Faculty]
Can I make a comment on that? I took one of the CIT courses in Dreamweaver when I
was starting up a Web site and it made all the difference to me. Somebody said, this is a
piece of software, CIT recommends this, there’s a class. I went and did the four-hour
class and that made [a big difference]. Now I use it all the time for all my classes. And I
think an online tutorial wouldn’t work for me. I’m too insecure, I want to be able to ask
somebody a question. I know that most tutorials are bad news and I’ve been [unhappy
with them]. [Misc. Faculty]
[Do Students Have Enough Computers Available On Campus?]
I think so. Especially for the freshman students, anyway. On North Campus I know
there’s at least one, and possibly two, 24-hour labs. So they have good access there. And
then on campus there are things that are open during the day. [Misc. Faculty]
Probably 90% of the students have computers, don’t they? [Misc. Faculty]
Yeah, so I think they have enough access. Software is the biggest problem, but at least
with our course we’ve solved the problem. We got a lot of help from CIT to get software
installed both on the North Campus and West Campus dorm labs. That worked out really
well. [Misc. Faculty]
How long did that take for software to get installed? Because I [had problems]. [Misc.
Faculty]
It was not easy; it was painful. We started talking about it over a year and a half ago. But
also at that time there was some staff change at CIT, so we would discuss and it would
get dropped, and we’d discuss it again and get dropped. [Misc. Faculty]
And for a long time students needed a password to access MATLAB, but now they don’t
anymore and we’ve had this working well for close to a year now in both North Campus
and West Campus. So it took some time. [Misc. Faculty]
The labs inside the Engineering quad have MATLAB. Outside the quad, I understand that
it’s only the North Campus and West Campus labs. It could be other places too. [Misc.
Faculty]
Can I make another comment? Most of the students have computers in their rooms and
there’s issues of what licenses they have for software there. And for a CS class where
they’re teaching MATLAB it’s sensible for them to make the students pay for a license,
buy a student version or the university has a, I don’t know what you call it, not a site
license but a group license. But for a class where that’s not an essential part of the class,
then this [cost] becomes prohibitive. Most of the classes I teach are not classes in
MATLAB, they’re classes where I want the students to use MATLAB some but not
enough that I feel like they should pay $100 for it. And since they have computers it feels
unreasonable for me to make them go to labs. So for some pieces of software, I think it
would be reasonable to somehow get a license for that, CIT get a license so students
didn’t have to buy it time and again. They can buy it when they’re freshmen and then
every year say they want to get the new version. [Misc. Faculty]
[Were you aware of MATLAB being available at labs on campus?]
Well, I haven’t had students complain about the lack of access in the public labs for
MATLAB. But I have had complaints about that just on their own computers. [Misc.
Faculty]
They’d like to use it at home. [Misc. Faculty]
[Microsoft] Office is all you really need on a generic computer, something like Office
and a browser is the most you could really want or need. [Grad Student]
I think it’s good to have PhotoShop. [Grad Student]
Yeah, image editing. [Grad Student]
PhotoShop actually would be a good idea. [Grad Student]
It would be nice if we had Quark or something like that. Is that what FileMaker is? [Grad
Student]
No, FileMaker is kind of the original Mac version of Access. It’s a database program.
[Grad Student]
The Fine Arts Library only has WordPad so you can’t go there and open up even a Word
document and print it. It just amazed me. I just moved from Mann to Sibley for my
office. So I always run up to print and think, “Oh, I can’t,” and I have to run over to Olin.
[Grad Student]
Yes, I agree. [Grad Student]
They don’t even have the basic suite on those, which is shocking. I know it’s Microsoft
"empire" but it helps a lot. It doesn’t even have WordPerfect. [Grad Student]
Some places intentionally do that stuff so people don’t come there and work all day and
use it. [Grad Student]
What is it supposed to be for? Just for card catalog stuff? [Grad Student]
Yeah. [Grad Student]
Yeah, I guess [that must be the reason]. But they don’t have any other computers there
unless you go in the lab, which you need key access for. You’re not allowed to go in
there, you have to have an Art Library pass for that. [Grad Student]
It’s good to have Adobe PDF Writer on the public machines. Because Acrobat is
available for free, it’s also nice to [be able to] write PDFs as well. And that can be added
to public machines, it’s really nice. [Grad Student]
There’s also a really nice server, the Athena servers, I don’t know if you guys have heard
of these. You log on, it’s a Windows 2000 server and you can use MATLAB, SAS,
SPSS, lots of different programs for free. You just log onto it. It’s through CISER, the
Cornell Institute for Social and Economic Research. You log on from your own computer
onto this server and it’s basically like a little desktop on your computer. You just access
any kind of software really. [Grad Student]
And that’s free? [Grad Student]
Completely free. I think the one catch is that you have to have somebody vouch for you
that in some way they’re related to CISER. I’m not sure how the whole thing works.
[Grad Student]
The professor has to say you’re doing research. [Grad Student]
Okay, so the PI maybe has to be associated with CISER. I hope I didn’t get your hopes up
but I think it’s there for research purposes. If your PI is associated with CISER. [Grad
Student]
The Microsoft "empire." [Grad Student]
My husband uses Linux. My husband’s a computer person and he sort of runs the
computers. He’d like to have Linux on my computer but I insist on Windows. [Grad
Student]
In the research lab you use Linux but it’s too complex for me. Actually I’ve never tried it.
[Grad Student]
The computer person in my building chastises me for not having Linux, which he has on
his own personal computer in the building. Apparently it is supposed to be superior, if
you work with computers. [Grad Student]
MATLAB and Adobe PhotoShop. [Grad Student]
Arkenfo. RQ. [Grad Student]
SAS. [Grad Student]
Stella. [Grad Student]
ImageQuant. It’s a software to analyze gels, DNA gels. It’s only available on Macs.
[Grad Student]
SigmaPi is a really good graphics program. [Grad Student]
Stella, Arkenfo, RQ for GIS. [Grad Student]
FileMaker Pro and Endnote. [Grad Student]
Endnote. [Grad Student]
Yeah, Endnote. [Grad Student]
I have that on my [personal computer] but I don’t know how to use it yet. It always
comes up but it’s not my stuff. [Grad Student]
PhotoShop. [Grad Student]
Illustrator. [Grad Student]
Vector NT. [Grad Student]
Vector NT is something we should have but it’s too expensive for our lab's to buy. [Grad
Student]
Vector NT, what’s that? [Grad Student]
It [analyzes] plasmas. [Grad Student]
I have a Dell desktop. I used to have a laptop but I sold it for $50. It was a mistake. I use
Windows and Word and stuff. I don’t really have any other applications. If I could use
the typewriter I would, but I’m too lazy. I try to stay away from [computational
applications]. The fewer hours in front of the screen the better. [Undergrad]
I share a computer with my roommate off campus and it’s an E Machine. It’s a desktop.
It’s not a Mac. I use it mainly for Word and Microsoft Works, that’s it. And it’s not
attached, we don’t have any Internet connection. [Undergrad]
I built my own computer this summer and it’s a Pentium IV desktop/Windows XP, and
it’s pretty loaded. [Undergrad]
I have a desktop computer, a Gateway 2000. It’s sitting on a shelf and I don’t actually use
it much right now because I didn’t feel like putting it on my desk. But when I did use it, I
had it hooked up to the Internet and used it for Word and publishing. But now I just use
my roommate’s laptop when I have to do something. [Undergrad]
Faculty Use of Instructional Labs
I’ve used both Stone in conjunction with the library for students to get an overview of the
library system and how to find references and so on. I teach a class in [X] so we use the
original Mann building computer classroom, to do hands-on projects, data analysis,
design. We also use access to the Web. [Lab Faculty]
I teach a course [in the labs using software available on the computers]. I’ve used the
Stone computer facility… and I’ve used Stimson. I also teach a course [where] we do a
lot of stuff in Excel and I have them do hands-on stuff in the computer lab. One thing
I’ve noticed is that, every semester, one of the most positive comments I get on my
evaluations is that students really enjoy using the computer labs, so I’ve tried to use them
more in the class. [Lab Faculty]
I coordinate lab instruction [in our department]. We don’t use the labs a lot. The last two
years we’ve used them for [demonstration about how to use a particular software
package]. Where we used to have two or three computers in our lab and they would take
turns during groups, [now] we have them all go into the lab and use the computer
themselves and run the program and become familiar with it. It’s very good for them to
have that time one-on-one with the computer so they can play with parameters and things
like that. So it’s been nice, but limited. [Lab Faculty]
I’ve taught [X]. And I started out in the lab over in the Engineering School, Carpenter,
that’s what it is. And then I went to Tjaden when it was a public lab and last time I was in
Stimson. I also have two colleagues… and they’re all very interested in finding ways for
their students to have access to machines because they’re very quickly integrating
technology or digital technology into their work. What’s limiting them right now is
[having] no access to both software and hardware to get the projects done. [Lab Faculty]
I’ve also, over the last five or six years, been doing more and more work digitally. My
contact with the instructional labs is mostly in the summers… But during the regular year
our needs are generally more high-end than the public labs provide, so we’re having to
put in specialized equipment. At the same time we depend on the open labs for students
to be able to [do general] work when they can work without those special peripherals.
That has worked fairly well over the years, kind of a balance between specialized work
in-house with our own labs and more general kind of homework and image processing in
the public labs. [Lab Faculty]
We use the public labs in Upson in conjunction with a freshman class that has about 60
freshmen in it. We use computers much more sophomore through senior year, but in that
case we rely on our own in-house facilities… We’d like to use the public sites rather than
maintain it ourselves, but can’t find a public site that provides what we need. [Lab
Faculty]
I teach the lab component to the [X] courses. There’s close to 100 or so students and
that’s divided into smaller sections. We use the computer rooms in Upson. I’ve also used
the Mac lab up in MVR, at least it used to be up there, I didn’t use it last year. [Lab
Faculty]
I think they moved it to Mann. [Lab Faculty]
I’ve used those and I’ve also used the department’s smaller computer facilities that are
sort of in-house. In the summer I also teach a graduate-level course using my Unix
research computer. In the future I have a desire to switch over to PCs that are dual-boot
Linux, then I could run this separate from my research computer and everybody could
run on the Linux machine. And I’ve used Upson, used some interactive CDs for [X] with
the students and I’ve also used Stella modeling language for the students. And some
Netscape for the students to find things. [Lab Faculty]
I’ve used the Stone labs and the one in old Mann that came over from Human Ecology.
I’ve used them usually on computer simulations. The Stone lab I used for connecting to
the Internet to do an exercise. Usually what I like about the labs is that I can schedule for
one or two days or one or two hours and not the whole semester. I can just go in at the
time that I need it. [Lab Faculty]
[One problem with] teaching in Stimson is that most of the students in the room were
checking their email or writing their papers. That’s what I felt like, that they weren’t
doing computer class projects, they were using computers as we all use computers, to get
their regular homework done. That would be another way of looking at this. Maybe
there’s a way of separating the kinds of labs that public use just to deal with the day-to-
day academic work [from] the specific-use labs that deal with esoteric software. [Lab
Faculty]
I haven’t seen the lab but they were supposed to be replacing old Pentium III machines
[in Stimson] with new machines. Those machines will all move out to labs in the
residence areas, less supervised labs, in other words they’ll move out to kind of an
outreach where they’re more a support for cultural activity on the computer rather than
academic activity. At places like Helen Newman and North Campus there are some 24-
hour labs that are not really supervised, where students can write papers, check email and
so forth, as differentiated from the more concentrated, larger labs on campus. [Lab
Faculty]
I was just thinking my ideal computer lab would be Stone facility, because I’ve taught in
there many times and it’s really good. But it seems like from a cost-benefit [aspect],
microphones would be a really good investment in terms of the benefit because it doesn’t
cost a whole lot. And also maybe trying to make sure there’s some sort of ownership of
that lab when there’s a class in there so you don’t have a lot of other people coming in.
[Lab Faculty]
I’ve run into problems with getting enough user licenses for [a particular software
package]. Last year I remember when I made the reservations, [I] told them how many
students and how many machines. Then when I actually went over, I was [told], “We
only have seven licenses” or something like that. You know, seven user licenses. So the
students had to triple and quadruple up in order to make this thing work. It would be
better to get a few more [licenses]. Seven is kind of hard. If you’re going to run a full-size
section, seven is kind of small. I didn’t talk with them about why this was the case. They
didn’t say it was financial or what, I didn’t get the specific details from these folks on
why [all the software licenses] weren’t there in place and [in greater] numbers. [Lab
Faculty]
Did you follow up and see [if you could] provide them an account number and they’d buy
all the rest that you need? [Lab Faculty]
No, because I kind of switched over. The department switched away from their lab. Once
the first section ran I just said okay, the [in-house lab] in [our department] has close to 15
machines with all this on. So I just moved everybody that same week. I announced to
everybody come to this lab and luckily there was open time in [the] lab. I got the students
in there and that worked out fine. So I didn’t come back to that issue again with these
guys. [Lab Faculty]
In terms of availability, I actually have had a hard time getting CIT labs for my class. I
just bought the site license for the software that I use myself because it was too much
trouble to get anybody to buy it, so I just bought it out of my teaching budget. And I have
them install it at the one lab but I have to reserve my labs up to a year ahead of time in
order to actually get [the times I need], because I need them during the same week, I need
them to be on a particular week that I teach that lab. I’m now already reserved for 2004…
The first year I got here, there was no lab to be had. Everything was already booked. And
the second year they said reserve it ahead of time. So October of the year before I was to
teach in January, I called up and said I’m going to reserve. “Oh, that week is already
taken.” There was no lab I could get that had enough Macs for my 20 students for a lab
section. So I’ve reserved now for 2004 and I don’t even want to hear about it. It’s like
whatever, I’m reserved, I’m going to have my week. But it has been a learning curve to
try to figure out exactly how to get it to work. [Misc. Faculty]
And I could see somebody who is not as literate in computers [as you are], or who hasn’t
used [labs] before, would call up and, [when] they say it’s reserved, [they'd think] “forget
it” and make an alternative arrangement and then never go back to trying [to reserve a lab
again]. [Misc. Faculty]
For me, lecturing [in the labs] is [im]possible when the lecture is 150 strong. I doubt that
we could find a lab to do that at one time. For sections, we’ve been talking about it, but
still there are so many students. The section is weekly, just once a week. But we are not
sure that we can do it and that’s why we have gone to the Cooperative Learning
workshop that I mentioned, where it is just a small section of students who want to get
lab instruction, or they want to be in a lab with instructors. But again that’s small and we
run the three separate labs weekly. I guess we have avoided potential difficulty of
working with the CIT lab by going straight to the Engineering library. Because that’s an
independent lab and it was easy to deal with them. You have to be able to book the one
room-the Green Room, it’s called-in that lab for all the small [groups], 16 students per
class for instruction. So we are doing that but not for the entire course and I’m not sure
that we will, at least in the near future. [Misc. Faculty]
I don’t actually lecture in the [CIT] lab. The lab is for students to do their homework and
their projects. The lab, I believe, is open not quite 24 hours a day, but until very late in
the night or morning. So each semester about 400 students all together use that computer
lab for homework. We offer programming workshops for a very small subset of the class,
about 50 students. And [for] these we use the Engineering library lab, the Accel lab.
That’s the Engineering library lab in Carpenter and in there we actually teach. [Misc.
Faculty]
The Upson CIT lab - I think B7 or something like that - the room has two sides and I
think the whole lab probably holds 40-50. I would say that whole entire lab is difficult to
lecture in. For example, for a section of about 20-30 students, what they’ve been allowing
our TAs to do is to book that lab and they’ll give us half the room, and you can project on
a tripod screen. It doesn’t work very well because they have all these other students who
are not doing your thing, they’re kind of disrupting you. If we could have smaller rooms,
smaller labs, that is also good for instruction, like about 20-30, that’s probably a good
size. That would be really great. [Misc. Faculty]
[When there are students on the other side doing their own thing, do you feel as though
you have the prerogative to clear the lab except for your students?]
No. [Misc. Faculty]
No. [Misc. Faculty]
No, you don’t. [Misc. Faculty]
Especially for my case, usually there are Macs and PCs, and I need 20 to sit on a
Macintosh to do this [class] exercise. I don’t have any control over the PC side of the
room. And my little tripod stand gets moved to my side of the room and there’s a little
tripod screen that comes down. It’s very unappealing as a lecture room. [Misc. Faculty]
Student Use of Public Computing Labs
Mostly what I would go to the library for [was Internet access]. My office now has
Internet access, but I didn’t have Internet access at the office [until recently]. One side of
the room did and the other side didn’t. So if they’re working, if I wanted to go surf or
check my email I would go to the library. I’m looking for a job so I check my email all
the time. [I’d go to the lab] to do that or to print because I can’t print off my laptop. And
then everything needs to be reformatted when you move from one computer to another. I
might spend an extra hour, even though my paper is done, just going through and
reformatting so I [can] print it out at whichever library. And [if I go to a different] library
[next time I] have to start all over again. But I don’t do Instant Messenger at all. I can’t
even imagine sitting there waiting for the reply to come back to my “what color are you
wearing today?” [Grad Student]
There’s a printer in Clark Hall that I use, that’s really the only outside computing use.
[Grad Student]
They’ve got the same thing in Mann. [Grad Student]
Actually that’s one thing, with that printer in Mann. I’m not sure if all the computers have
Illustrator on them, which is kind of a problem if there aren’t many computers available
and if you need to print from Illustrator. I think that’s one of two printing programs for
posters. And I remember having an issue and having to change to three different
computers when I went there to print. Luckily it was in the morning. [Grad Student]
[There’s a shortage of] scanning [resources] in general. I think [there are] two or three
scanners that are available, which is pretty small, and I’ve had to wait a number of times
to have access to one of those. And that’s something I would definitely do because I
don’t have a scanner at home. [Grad Student]
There’s one [scanner] in Mann. But the scanner is the same place as the poster, so if
someone’s trying to do a poster and someone is trying to scan you can’t do [both].
They’re both hooked to the same computer. [Grad Student]
I’ve given up on the Mann poster printer. [Grad Student]
I’ve never had to go anywhere else. [Grad Student]
There’s one in Human Ecology. I used it. [Grad Student]
I think there’s a philosophy change in computer use. Seems like [people think]: I really
don’t need a home computer, I can use the campus computer and I can camp out in places
very frequently. A fair share of people do have one at home but I see the trend [toward
campus use vs. home] probably only getting worse, where no matter what the resources
are, it will always be full of students. [Grad Student]
And now with IM and everything [that makes it even more crowded]. [Grad Student]
I guess everyone needs computers for so much now. That’s part of it. You can barely do
calculus now without having a computer to do plotting, where two years ago you
wouldn’t need it. [Grad Student]
I think [the software available is] sufficient. They haven’t upgraded the operating systems
in a while. They’re all still running Windows 98. Other than that I don’t really have any
complaints. [Undergrad]
Primarily [I used campus labs in] the middle of the day, like after classes, for email
almost solely. It worked good because for a long time I didn’t have the Internet, so I went
up there every day and checked my email. Usually there’s computers open. [Undergrad]
I use the labs for homework, writing papers when I have to, like on a Sunday night or
something and I’m on campus. But mostly it’s personal stuff like answering emails,
friends and stuff like that. Sort of wasting a few hours. [Undergrad]
I just pretty much use it for email. I use my roommate’s computer to type papers usually
because I’m too lazy to drag books to a computer lab. But she doesn’t have a printer so
I’ll print stuff out in the mornings on my way to class. I usually use [the labs] in the
middle of the day when I have an hour free. I’ll go to Mann library and use the computers
there. Or after dinner I’ll use them in Robert Purcell. Pretty much just for email and Web
surfing. They never have IM on them. People will download it and then they’ll erase it
off the computer, so different computers will have it but everyday they just erase it off
the computer. So [I don’t use IM] that much on the computer lab’s computers.
[Undergrad]
I don’t do too much academic work in the computer labs. It’s too hard to take my stuff
and work in the middle of the computer lab with everyone there. I live in the Ecology
House and it’s a ten-minute walk to Robert Purcell, the closest computer lab. So it’s just
easier to find someone with a computer in my dorm, to use one of theirs to type a paper
or something. [Undergrad]
I use it for writing papers and I use it for doing research, just this semester, actually. I
[used to] do it at home because I had it hooked up to the Internet and I had it in a nice
place, but since I don’t have that [anymore], I’ve been doing it at the labs, all my
homework there. And I like it, it works well. I’m not as distracted there. It’s pretty
amazing. [Undergrad]
I use the labs for writing papers and sometimes I’ll play video games. There are some
games you can download from the Web that you play and it’s fun. The times I’ll use them
are in the middle of the day, in between classes, to check my email. Or, like last night, I
was writing a paper until five in the morning in one of the 24-hour labs. I was in there all
night long writing a paper. And over the summer I took the CS class, so I used the labs to
do my homework because the labs have Java and MATLAB on them. The one I used the
most was the Clara Dickson lab because it’s quieter than the one in RPCC. And [from
where I live] I can walk to that lab in three minutes. [Undergrad]
Lately I’ve been using it to finish problem sets. Sometimes I check email and check the
course Web page for announcements and stuff like that. Mostly [I use] Carpenter and
Uris. I know Carpenter has the software for the problem sets. [Undergrad]
My day begins really early because of the way my classes are spaced out. Usually I’m
one of the first people in Uris at 8 in the morning and this semester I’m spending a lot
more time in the lab because I’m taking two Econ and one Math class, which I’ve been
avoiding for the past three-and-a-half years. I don’t have Microsoft Excel at home and I
use that for my Econ classes. Also for Econ, all his notes and lectures are on PowerPoint
and it’s on the Web so I have to download it to go through it, and I have to do that in the
lab. My math class we use a math program which is located in the computer lab in
Stimson Hall, so I go there a lot, too. [Undergrad]
I’m taking Italian, so we have videos we have to download and use the headsets to listen
to. I’m doing that in lab. And I usually do all of this in Uris except for math, which is in
Stimson. Besides that I use it to check email throughout the day. And Instant Messaging
at night and Web surfing. I don’t really write papers in labs because I can’t concentrate. I
have to do that at home. Then I’ll probably put it on a disk, save it and copy it out using
the lab printers. [Undergrad]
Location and Availability of Labs on Campus
I don’t have any idea where all of the labs are. I just found three on campus. I think there
needs to be a list somewhere. Is there a list somewhere of where all the labs are?
[Undergrad]
Yeah, there is one. [Undergrad]
They don’t really inform you where the computer labs are. [Undergrad]
I’ve seen a list but I don’t remember where. And I’ve been here for two years.
[Undergrad]
Didn’t they tell you when you [got] your Net ID and all that, this [is where] to get trained
on the computer? Didn’t they tell you? [Undergrad]
Yeah, but they didn’t really list them all. [Undergrad]
I don’t remember being told. I was thinking maybe they did and I just missed it.
[Undergrad]
There’s one in Noyes Lodge on West Campus. Any student can use it and I think that’s
[open] 24 hours. So Cascadilla and Noyes are both 24 hours. Olin, Uris, what else,
RPCC. [Undergrad]
There’s [the lab] in the Music Library; they’re all Macs. [Undergrad]
I don’t like those. [Undergrad]
There are some in Warren Hall, a small computer lab. [Undergrad]
Stimson, Mann Library. [Undergrad]
There’s one in Upson, there’s one in Carpenter. [Undergrad]
I like the computer labs that are closely integrated with the libraries. Mann’s a really nice
library; it’s nice and clean and you can get some books there and then leave but also have
the computer. [Undergrad]
And there’s an area of Mann. There’s the main computer area but if you go through the
doors there’s another computer area. I think that place is good because there’s not as
many people walking around. Not too many people go there for some reason.
[Undergrad]
And you can rent, or not rent but check out, laptops in Mann Library to work, which is
nice. You can just go and ask the desk for one and there’s wireless access and you can sit
at the big tables with the laptop, which is nice, actually. [Undergrad]
Where are the user terminals stored for actually doing work as opposed to just looking for
resources online? Uris, I think, has a big [area], or under the clock tower. [Grad Student]
Mann’s got lots of them. [Grad Student]
Those are for actually working, like sitting there for eight hours with a cup of coffee?
[Grad Student]
Well, you can’t have a cup of coffee. [Grad Student]
Warren Hall and Mann. Warren for CALS. Mann for just about anybody. [Grad Student]
Uris has a small computer lab downstairs, but I think it’s public. [Grad Student]
But they’re always all full, at least the ones on the Arts quad. For those of us in that area,
Olin and Uris are nearly impossible to find a place to work anytime that I’ve ever gone.
At night, weekends. Often you have to wait for 15-20 minutes at least, or you have to be
ready to run to get the next one. And half of them in both of those libraries are dedicated
for library research, which is good, but it means that there’s actually really limited
numbers for [other] work. [Grad Student]
And even if you’re doing library research, if you pick out a list of books or something, it
would be nice to have Word or something that you could cut those into instead of having
to scribble them all down or print the entire list out so you can figure out which three
books you wanted. [Grad Student]
Carpenter has a big lab. It has a really nice lab. There’s Carpenter library right there and
you go inside and up the stairs. Sometimes they’re closed for classes but the computers
are beautiful. [It is also accessible to non-engineering students.] [Grad Student]
Upstairs you need a password. You need to be able to log in and I don’t know if non-
engineering [students] can get it or not. Can they? [Grad Student]
I’ve always just put in my regular password and it worked. I guess I’m just lucky. [Grad
Student]
The Vet School [has a lab]. [Grad Student]
Is that available to non-vet students? [Grad Student]
If you just come and use the library, but they don’t have Microsoft resources. It’s just
pretty much for Internet use. [Grad Student]
There’s a small lab in the basement of McGraw Hall that History, Anthropology and
Government all share, but there’s only about four computers there. [Grad Student]
Can anyone use it? There’s one in Goldwin Smith but you’ve got to sign up and use your
card. That’s one I always use but I didn’t think that counted as public. But at McGraw
can anybody use it? [Grad Student]
I think anybody can use it during the day. You do need a code to get in there at night. But
I’ve seen all kinds of people there during the day. [Grad Student]
There’s a Humanities lab. It happens to be in my building so I think of it as my lab. [Grad
Student]
In McGraw, that’s the Social Sciences lab, but it’s small. There are four computers for
probably a total of 150 grad students in three departments. It’s more or less a restricted
private computing lab. If it’s open you can use it but if it’s not open you might use some
of the other available computer labs on campus. [Grad Student]
The Department of Natural Resources has a lab but you can’t save anything on that
computer. So you have to work off your disk. You might have a zip or a CD, but there’s
no CD burner so you couldn’t save it back on a CD, so you can’t put it on the computer
and work with it, which is kind of an issue. [Grad Student]
I email [files to] myself now. [Grad Student]
But you can’t even put it on the [computer] and then email yourself. You can’t even save
it temporarily. [Grad Student]
Well, I email it to myself. When I used to transfer stuff I’d email it to myself and then go
where I need to work and check my email, get my file, do my work and email myself
again. That’s the only reason I deal with Hotmail. [Grad Student]
I can’t do that anymore because the computers now in the Humanities lab can’t read the
stuff that I send to myself. [Grad Student]
Oh, you have that Apple issue. [Grad Student]
Are research groups usually expected to have a computer available for their group? [Grad
Student]
It seems like it’s pretty varied. [Grad Student]
[Do you distinguish when you're in a lab run by CIT or some other campus entity?]
[They’re run] by different groups? [Grad Student]
I didn’t realize that. [Grad Student]
The two in Warren Hall, are those CIT? [Grad Student]
I just discovered Warren, the lab for CALS and unfortunately they have undergrads
coming in it, too, but it’s still not quite as bad as Mann. Mann drove me crazy because
there’s just stacks of people. And when class changes, it’s like everybody and their
mother waiting to get on the computer and you can’t get anything done. So Mann became
a problem but my department, just Friday, has got a PC lab just for us Plant Breeding
students, so we now can stay. But, again, it’s 40 students sharing five computers and I
don’t know if it’s going to work. [Grad Student]
I think Olin and Uris are really bad and this is not just about computing. In general there
needs to be some bigger discussion at the library level about having space for grad
students-but that’s another issue-because there is absolutely nowhere that is designated
space. Regarding computers, the computer resources are really full up a lot of time. Often
I’ve got two hours that I wanted to spend on the computer but I end up only getting
maybe an hour of that time because I’m watching and waiting. [Grad Student]
The library did send out something to all graduate students, did you get it? Olin promised
that they were going to do something about [the accessibility problem]. That’s why they
opened the café in Uris, to try and draw some of the undergraduates off the lab café to get
them back in their own library. [Grad Student]
But there’s still no policy about it. [Grad Student]
Does anybody know about these little terminals in Mann where you can plug in your
laptop? [Grad Student]
Does that give them Internet access or printing access? [Grad Student]
They have them in Olin, too. I use them sometimes with my laptop. You get access to
everything. You have to know how to configure your computer but they have little info
sheets about how to do that. That’s actually another really good option. [Grad Student]
They also lend out laptops in Olin. [Grad Student]
They’ll loan you the laptop in the library but you can’t use it to do a presentation at
school. Mann won’t let you take it out of the library if you’re doing a presentation so that
you can do it on that machine and then go use the Proxima [projector] and test it and
such. You have to find another laptop in the department in which you’re giving the
speech and go through this whole hoopla to get that if you don’t have your own laptop.
[Grad Student]
I think your department should provide that sort of thing. I think having the ability to take
a laptop out of [the library], it’s a security measure, of course. And you have [to have]
them [available] for everybody, you can’t say that [use is] just for grad students, either.
The problem with always asking for specific stuff for us is that undergrads pay $35,000
to come here. We don’t, so to tell them that we get special treatment after all that is hard
to justify. [Grad Student]
Yeah, but we provide the research for the university. [Grad Student]
In the middle of the day, in between classes, all the computers in Olin and Uris are almost
always taken. [Undergrad]
And in Mann too. [Undergrad]
I usually don’t go to Mann, I’ll usually go to Stimson because it seems like no one knows
about the computer lab in Stimson. If you go there, there will be about three people in the
lab. [Undergrad]
Stimson, is that Bio? [Undergrad]
The end of the Bio building. [Undergrad]
Stimson also has that great little lab with the big desk areas. That’s a really good place to
work. They have a lot of desk space and it’s cubbies. [Undergrad]
I think there are only five or six [computers there]. [Undergrad]
There are three of four up in Carpenter. Uris is usually packed and I guess Upson’s pretty
full too. [Undergrad]
Most of the computer labs are focused where you go often and that’s nice. But a
downside [is that they’re crowded because they are convenient]. [Undergrad]
They used to have them more available on North Campus. Like you said, Clara Dickson
has one and RPCC, but it would be nicer to have more in dorms, maybe downstairs in
dorms with a few computers or something. [Undergrad]
You know, it would be really nice to have a computer lab down near the Law School for
all the people who are coming up from Collegetown. [Undergrad]
I agree, yes. [Undergrad]
Right down near Collegetown Bagels or something like that. [Undergrad]
I also live in Collegetown and the nearest lab for me is Carpenter and that takes a ten-
minute walks. A computer lab in, say, Cascadilla or Sheldon-probably Cascadilla, it’s
larger-would be so much more convenient. [Undergrad]
[Waiting for computers, how does that work?]
Wait in line, first come, first served. [Undergrad]
Mann Library is nice because, if they’re all full, you can sit down at one of the tables
there and study or in a chair and you notice when someone gets up. You don’t have to be
standing there waiting. [Undergrad]
Uris you have to [stand] because someone will steal your spot. You have to be alert, just
focus on people. [Undergrad]
And it really makes the people on the computers all nervous. If I’m on a computer, I
[feel] like, okay, I’m almost done. You kind of feel bad. [Undergrad]
I find sometimes that when the lab is really busy, [some of the] people who [come in]
will see that [it’s crowded] and they’ll leave. But there might be a few computers at the
back or a computer that’s starting up because it had a problem or something, and if I wait
right in the middle there, center spot, I can usually have one within a minute or so.
[Undergrad]
[So is there actually a line? Is it respected?]
Yes, for Uris. If you guard your space, yes, it’s respected. It’s horrible. [Undergrad]
But it’s true, if you go there during busy hours, peak hours, there’s a line. And it’s always
for PCs, like 99.9% for PCs. [Undergrad]
I haven’t seen any brawls. But several times when a person is done and another student
goes [to use that computer] a person comes and says, “Oh, I was waiting for that.” It’s
pretty civil. [Undergrad]
It makes it a lot easier if you have a little taser in your pocket. You need to use a
computer, you just give them a little shock. They should rent them out just like laptops.
Or a vibrating buzzer or take a number. [Undergrad]
Actually, last night I went to Uris and I didn’t have to use a computer but my friend did
and there was one computer available in the fishbowl - I don’t know what else to call it.
And so we go down there and we go through one door and this other person goes through
the other door and I was [saying], “Run, run!” They could have been going for that one
computer, too. I think all the computers were full at Olin at that time. We had come from
Olin because we were looking for a computer. So there was that one computer available.
[Undergrad]
Physical Environment of the Labs
I have one request that’s not really technology-based, but in the old Mann library, the
original Mann building, that computer lab, I taught my whole class there [and] it’s not
really conducive [to teaching]. The way it’s set up makes it really awkward to teach a
class and for everyone to hear what you’re saying. I wish the set up could be different so
that you could actually combine lecture with hands-on experience so it isn’t awkward to
try to say something to the whole group. The way it’s set up is very [poor]. The Stone
classroom is much better in that way because everyone’s facing the one direction. In
Stone all the seats are facing towards the front, towards one side. And [another problem]
in the original Mann building [is] there’s a Mac side, there’s a PC side, there’s projectors,
one for the PC, one for the Mac, but then that makes it really awkward. [Lab Faculty]
The computers are back-to-back. And in Stone the computers all face to the front so
students can watch what you’re doing. When they’re facing each other they can’t see
anything. [Lab Faculty]
I was going to add, these labs are double the size you need, so half the place is open lab
with lots of people doing their thing separate from the other side of the room [where]
you’re trying to teach. [Lab Faculty]
Exactly. It makes it really awkward. If you’re on one side of the room people on the other
extreme can’t hear you, but if you’re in the middle then you’re only reaching the people
right next to you. I had asked for a microphone and the student who worked there had no
idea [how to get one]. I had emails to find out and I never heard back so I just learned to
project loudly, but it would be great to have something. [Lab Faculty]
And they can’t hear you. It’s awkward and they complained about that but, short of going
in and moving all the computers around myself, there wasn’t really anything I could do. I
like having the computers there all the time, it makes it hands-on, which is much more
interesting for them than to just listen to me lecture. [Lab Faculty]
Do some of your students use the Macs and some use the PCs? [Lab Faculty]
I think they’re all PC users but the people who come in late end up sitting at the Mac
side. [Lab Faculty]
So first come, first served. [Lab Faculty]
That’s a problem I had with that lab, half are PC and half are Mac. There aren’t enough
of either one of them to really have a good class. [Lab Faculty]
But it’s a put-together lab because of the MVR building, so that perhaps isn’t the best one
to talk about. [Lab Faculty]
Facing forward [would be the best configuration for instruction]. [Lab Faculty]
Yeah, facing forward, all in one direction. [Lab Faculty]
All in one direction, yeah. [Lab Faculty]
And [placing] the projection system so the students can see it. [Lab Faculty]
That’s how the [our] small lab-sort of our in-house lab-is, all facing the same forward
direction with the screen, as opposed to the Upson lab where you face each other. [Lab
Faculty]
I’ve worked in two situations, two or three really. [In] Stimson they all face the front
teaching lab. And that’s fine and everything is fairly close so it’s very easy to walk about
at times and check in on what people are doing. And it’s divided with an aisle down the
middle so your ideal seats are towards the center and then they get worse and worse as
you get out. Uris has an electronic classroom that I don’t know if anybody’s seen. I’m not
sure how accessible it is if the library uses it for some of their own things, but I think you
can schedule a class in there as well. It’s a much more comfortable space size-wise, and it
has computers facing out towards the outside of the room and an open space in the
middle. You can imagine in this shape, the teaching station is up here and everyone is
looking away from [it] when they’re on their computers. [Lab Faculty]
I have another idea. In addition to where the monitor might be facing and all that, [pay]
more attention to the acoustics of the room itself. I almost want to meet with my students
in a lecture room first to go over what’s going to happen [in the lab]. I like to talk as little
as possible in [the instructional labs] and a lot of times it’s because, [as] you were saying,
you need a microphone or something. You can’t hear over the din of the hard drives. The
room itself is never really designed for good acoustics, to hear and project. Maybe in the
future think about not just where the screen gets put and how they all face, but how the
room sounds for lecturing in, at the same time. [Lab Faculty]
Do you kick out non-students in there working? [Lab Faculty]
No. [Lab Faculty]
I don’t either. And I find that they’re intrusive. But we would have to actually ask some
people to leave sometimes. Even though I had reserved the classroom, the students who
were working there didn’t know, didn’t even realize that there was going to be a class in
there. So they’re a little surprised when I show up with stuff to hand out. Old Mann
library, or the original Mann building, is the one I used. And that was just one large
room. [Lab Faculty]
Stimson has one main room and they have a telecommunications small lab for network
and class instruction; that’s what I understand. [Lab Faculty]
How many stations? [Lab Faculty]
In the telecommunications, I think maybe six or eight. [Lab Faculty]
In my experience it was helpful to have a projection screen to be able to demonstrate to
everyone a particular problem that everyone was having. But most of the time when I was
in the lab [my time was spent] troubleshooting and working with individuals. [So when]
teaching there, I had to meet in another place and I just used a laptop and a projector to
basically show them, or lay out a problem, rather than using lab time to do that. So [one
lab] model [is] having a lecture space where it’s basically you demonstrating what’s
going on and then going to the lab to have hands-on troubleshooting, or having a lab you
could close down or narrow down, split it in half, or somehow reduce the amount of
machines that are all accessible to the person who’s teaching, if you have a smaller
group. The other model I’ve seen used is that the lecture is in the back of the room. So as
you’re demonstrating you’re actually seeing all the monitors and you’re noticing who’s
having problems. But the danger with that is as soon as you notice someone having
problems, you stop lecturing and help that person. [Lab Faculty]
That works, too, but still all the computers are in one direction. [Lab Faculty]
I do like the idea [of] quickly modifying the size of your room to meet your needs at that
time so you’re more [separated from other students using the facility]. Again, it really
bugs me to have to lecture to half the people when I can see this whole other side of the
room totally doing separate things. [Lab Faculty]
I always felt that I wanted to keep my voice down. [Lab Faculty]
That’s exactly what I do, and I shouldn’t, but I do it. I’m [thinking], I know these guys
are trying to get their work done over there, I need to compromise things a bit here. If the
room was completely my own I wouldn’t have to compromise my voice and all that. I
know it is my prerogative [to ask to have that space cleared for only my students] but at
the same time it feels rude to do that to all these students. You know, they’re all working
hard at that time too. So I try hard to accommodate everybody, including my class. But
maybe I’m just too nice. Maybe I should be more strong about it. [Lab Faculty]
Either make smaller rooms or make ones that can be [subdivided]. I guess you can’t have
one fixed size because somebody is going to say, “Gosh, if it was just a little bit bigger.”
[Lab Faculty]
I like the idea, if you can’t make the acoustics good, of having some associated room
nearby that allowed you to do the sort of brief presentation or whatever. [Lab Faculty]
Unless you could make the room itself quiet enough where it’s easy to lecture. [Lab
Faculty]
To do both at the same time. [Lab Faculty]
That’s probably what you’re going to have to do. [Lab Faculty]
One thing I would do, I wouldn’t actually just talk with them, I would make everyone
leave the lab, leave their stuff to stake out their computers, but go out [of the lab]. There
was a big [area] outside the original Mann building computer lab that had tables. So we
would take [it] over as a small classroom, take over a table and sit and talk and then go
back in and do it. And that helps because people could actually hear me. [Lab Faculty]
A lot of the teaching, too, is for students to present their work. You don’t necessarily
need that to be in a lab situation. [Maybe you’d want] a lecture room situation where
people are observing and interacting rather than have everyone always sit next to a
computer. Sometimes I find it distracting when you try to instruct, because all of a
sudden they’re engaged in their project rather than paying attention. You’ve gone to all
this trouble to try to put together a demonstration and you realize half the class hasn’t
listened because they’re trying to catch up on their work. [Lab Faculty]
We’ve got the computers now and everything but we haven’t actually implemented it -
the portable lab where we’ve got 12 laptops that are in a mobile cart and if you have
those you could take whatever size room you want. You could do two carts in a bigger
room if that was the kind of course you had to run, or one cart in a smaller room, and you
could have everybody fold their laptops down while you’re giving them the intro to
what’s going on. And then they can flip them open and start working. That might be a
way as opposed to partitioning the room in different ways with fixed machines. [Lab
Faculty]
I think one main question I have is whether the instructional labs should be open labs to
work in - if that overlap is really workable? And, from some of the things that you all
have said, but I’ve always wondered this, too, if you walk into a lab and you’re going to
teach, you need a different kind of a setup than if you’re trying to do your work and just
focusing on one machine. And so maybe that’s a major question that should be proposed.
[Lab Faculty]
I can’t teach in the CIT lab every single lecture. There are people everywhere and it’s not
conducive to the teaching environment I’m looking for… I usually lecture in a wired
classroom and then for lab [sections], I go to a CIT lab where they can all sit together and
do these exercises on this one computer program. But I can’t lecture in the CIT lab, you
know what I mean? I wouldn’t be able to lecture there over in old Mann or whatever it’s
called. They’re all sitting in front of their computers and I have my projector but there’s
also people [not affiliated with my class] checking their email over there. It’s not a
classroom with a focus. [Misc. Faculty]
Other people, not in the same class, are in the same space? [Misc. Faculty]
Usually. [Misc. Faculty]
Just to follow up on your question, I wasn’t envisioning the CIT lab as the kind of place
where I would actually want to give a lecture. I could. I think the students are less
comfortable and less focused there than they would be in a normal classroom where I had
good projection. Now there are cases where I do want them to have computer terminals,
and that’s when I schedule the CIT lab. So I think they’re complementary [rather than]
replaceable. [Misc. Faculty]
[What specifically is it that makes labs not conducive to lectures?]
The projection screen is much smaller, the projection sitting on one of those four-legged
tripods. As it is now it’s not conducive. I’m not saying that it couldn’t be made
conducive, but I even have a hard time imagining the most beautiful, pristine, modern
CIT lab being like a classroom. But I might be wrong. [Misc. Faculty]
But I think [you] still would have the problems of attention, though, right? [Misc.
Faculty]
I think so because there’s stuff going on, on computers, and at that point in time I don’t
want them focused there, I want them focused over here at what I’m saying and
demonstrating. [Misc. Faculty]
I think the [??] Hall 4th Floor-unfortunately that’s not a public lab-but that’s actually a
pretty good example of a well-designed computer classroom where each student has a
computer. I think the design is okay there, the problem is the exception of not letting
them do other things that they shouldn’t be doing. But I also agree that we need both.
Good lecture rooms with good reliable projection and also labs where, hopefully, we
serve more specific classes. But I guess that speaks to availability and I understand that
that’s more limited. [Misc. Faculty]
I used to schedule labs and I don’t anymore because it was so much of a pain. You have
to make four phone calls and then you have to change the date and there’s just too many
waiting lists. Somehow or other it’s an hour of work. [Misc. Faculty]
Have you done it in the last couple years? [Misc. Faculty]
Not in two years. [Misc. Faculty]
Even since I’ve arrived they’ve tried to [expedite things] more by having an online
classroom request reservation system. You send it off and you say exactly what it’s for
and the times that you need it and it goes off and somebody contacts you by email. And
in my case, it always says that’s not available at that date and time. But that has helped.
[Misc. Faculty]
I don’t know if this is going to help but, for example, [there's] a cooperative learning lab
we use, they actually have computers but then also a couple of tables in the center for the
students to come together and work together. [Misc. Faculty]
This is the Engineering library? [Misc. Faculty]
Yes. So this was nice. That’s one reason we used it, but another is also it’s easier to book.
And I think that’s simply because it is an independently controlled lab. [Misc. Faculty]
Have you seen the Engineering Accel labs? [Misc. Faculty]
No I haven’t. [Misc. Faculty]
Those are pretty good. [Misc. Faculty]
Those are great, those are great. [Misc. Faculty]
They’re not central though, everyone’s looking out, they’re not looking in. So it’s not
good for a lecture. [Misc. Faculty]
They have different arrangements in there now which is nice. And I think that some of
the smaller, I don’t know what they call them, satellite, a smaller 20-30 type labs would
be good. Having different arrangements would be nice. [Some] more classroom-like
where all the students are looking forward, and another room where all the students are
looking out so they are concentrating on their own thing but then on the inside they have
a table where they can turn around and work together. I thought that’s really a neat idea. I
like the space in there. [Misc. Faculty]
The Engineering library is in Carpenter Hall. When you enter the library and go upstairs
you see the room. I would say the only thing that sometimes is distracting is that they
have three [separate] rooms but the dividers are glass so you can see what the other
rooms are doing. I think I should bug them to install some shades. But otherwise, I am
really pleased with that facility. [Misc. Faculty]
I know in Mann library they have some of those little cubbyholes, you can check out a
key to a room. And I think-I’m not sure, actually, if you can hook up a laptop to Internet
or not. [Grad Student]
[Yes, you can.] You get [an adapter]. [Grad Student]
For people who don’t have laptops, maybe putting single computers in a few of those
rooms might be good. Because I think they’re for grad students only. And you can kind
of camp out there for a little while. It’s on the 3rd or 4th floor of Mann. [Grad Student]
Yeah, they’re really nice. [Grad Student]
[There are] some rooms you can check out for a semester as a graduate student, and you
can just have it. But there has to be a reason you need it. Like studying for the first year A
exam. [Grad Student]
But you can check it out for certain periods of time? [Grad Student]
But the room itself has to be available, otherwise you’re not going to get the room. [Grad
Student]
I think one thing that would be really useful is to put up more terminals [in the labs] for
Internet only and emailing. I know they have some in Uris but if you have enough of
those it would pull away the undergrads and free up the computers. [Grad Student]
Talking about how things are set up, in Olin there are a few [places] where there are four
things set up like [you would for group projects], but there’s actually a small divider
between each computer, so even though it’s open you have more of a sense of privacy
and it’s a little bit quieter. People can’t really gather around in the same way they do in
the rows. I would like more of that. [Grad Student]
I think if you have separate desks it does give a lot more room but you can’t fit as many
computers in a room. I’d prefer more computers if you could, but if you don’t really have
a [need for more] then [more] space would be good. You’d have more room to write on
and stuff. Sometimes I can’t even squeeze a piece of paper next to me, between me and
the next person. Not that that’s a really big deal but [it would make it easier] if I want to
look at my notes. And I think that would, like you said, make you feel more private.
[Grad Student]
Do you know if they’re going to all the flat screens everywhere or not? A lot of times it’s
just really close, here’s your screen and here’s your chair. With the flat screens you’re
back a little more. Just an ergonomic [consideration]. I would [like them to go to flat
screens]. [Grad Student]
I think all the ones in Olin [have flat screens]. [Grad Student]
And half of them in Mann. [Grad Student]
Those are nice. [Grad Student]
I’d rather have more computers than new monitors. [Grad Student]
[What’s the atmosphere like in the labs?]
It’s loud, people are copying things from the printer and [there are] sort of whirring
noises. A lot of people [socialize], especially in Uris. The area outside the lab classrooms
is usually where people socialize, so you’ll hear talking. I really need to concentrate when
I write papers. [Undergrad]
It’s just more convenient to be in my dorm than to take my notebook bag with me to
dinner and then work on it after dinner [in the lab]. [Undergrad]
I use a lot of computers for library research and spend awhile doing that. But it’s also the
locations, too. The computer lab in Uris is very compacted and there are a lot of people
there all doing stuff, people might be looking at what you’re doing, lines of sight and
different things are going on. But at the really big, nice work stations in Olin, the ones
that are never open, there’s four big computers. Those are beautiful. I’d love to lay out
my work and do it there but usually they’re not open. So it’s easier to do it at home. I do
do a lot of library research, I’m not a complete slacker. [Undergrad]
And the chairs are a little too low and a little too soft. [Undergrad]
Some of them are really stained with coffee or something, like soda stains all over.
[Undergrad]
When I write papers I like to talk about [it] to myself and if there are 20 people standing
around and other people waiting for computers [I feel foolish]. Like in Mann library,
there’s always a lot of people. So I’ll just check my email and go. [Undergrad]
And it makes a lot of difference, I think, whether there’s free desk space. [Undergrad]
Then you’re not infringing on the next person’s mouse. [Undergrad]
Clara Dickson has enough space but Uris is really tight. [With] all the computers, there is
minimal space. You end up overlapping each other’s stuff. [Undergrad]
Because I don’t have my own computer I’m not used to working alone, so usually the
only noise that bothers me in computer labs is if I can hear specific conversations. If it’s
just noise in general, it’s fine, but if someone’s close to me and they’re having a
conversation, that bothers me because I follow what they’re saying. But if someone is
talking another language that doesn’t really bother me because I don’t know what’s going
on so I can sort of block it out. [Undergrad]
[Workstations with dividers are] nice because there’s a lot of room and the chairs are nice
and you can turn around. The big downside is that they’re always filled up and I’d rather
have a somewhat less ergonomic workstation than one that’s not available at all. Ideally
[I’d prefer more space but] I don’t fret a lot about it. [Undergrad]
[Do you ever meet in the computer labs to work on group projects?]
For math, yes. Now it’s not a group, but we have a partner and we have to meet to type
up reports. And for Econ, coming up we have a group project that will require
PowerPoint and Excel, so we’ll be meeting in the labs for that. [Undergrad]
[Are the labs conducive to students working in groups?]
I don’t think so. I think it’s mostly geared toward individual users so we’ll just have to
squeeze together on one computer or something. [Undergrad]
There are some group rooms in Uris. If you go to the cocktail lounge there are three
rooms that are like a real room with a computer in it and you can do group work in there,
but they’re always taken. [Undergrad]
I do research, I end up putting together my posters, I end up doing all of my PowerPoint
presentation, all that kind of stuff. And you’d like to be able to sit there and quietly get
this done. So I guess peace and quiet is more [important] than anything else and
availability to do your research and not have to fight off the maddening crowds around
you. [Grad Student]
I think one useful thing would be to have some computers that are designated to not be on
the Internet, because that just draws people in to do email and chat with everybody in the
world. [Grad Student]
It’s hard to work nowadays without Internet access. [Grad Student]
One thing I think would be useful is some time limitation, where you have to go to the
front desk and get a code or something so that people aren’t there for seven hours at a
time hogging resources. [It would be helpful] if there was something, maybe even
software-based, where you could put in your password and you’d have half an hour,
because the common thing is that people bring all their books and hang out there all day.
[Instead maybe] ten people could cycle through [rather than letting just one person
monopolize the computer]. [Grad Student]
Would that be dependent on the service provided? If it’s providing Internet access for
doing research online or something in a library, then that would make sense. But in
Engineering, for instance, it takes 15 minutes just to get the dang programs loaded up [so
a time limit there might not be a good idea]. But I think you’re right, for instance in Olin
Library where I go a lot, if they had some semblance of order. I don’t think I’ve really
had that much trouble in most of the places getting on, [except] Olin and Engineering and
a couple of others. There are generally enough computers there and people not sticking
around too, too long. And if there’s no room I go get a cup of coffee-everything’s done
with coffee-and come back and someone’s gone. [Grad Student]
Mann Library is a wait at class-change time. One thing I was wondering [about]. At the
University of Maryland we had labs dedicated to graduate students only. You had to be a
grad student, show your ID, to get in. A lot of us now working on some research really
need to get things done and you go to these labs-and I’m not knocking undergrads-but
you can’t get in because undergrads [are using the labs for nonacademic pursuits]. I just
came from a lab in Mann library where some undergrad was having a chat back and forth
with someone else. He was typing, but cursing back and forth and there was also a
student who was trying to get some research done. So a dedicated lab for graduate
students [would be really helpful]. [Grad Student]
I totally agree with that. I think that’s the biggest problem, because all the labs I use are
public and there’s no quiet place to actually work. And it’s becoming more of a problem.
It’s like an Internet café, where you go and get your coffee, you check your email, you
have a chat with your friends sitting at the computer next to you. It’s madness. There’s
nowhere you can go to actually get a quiet computing station that I’m aware of, or at least
[not] in my small universe. It seems strange that there isn’t anything like that. [Grad
Student]
Or have [places that are dedicated to research so that] people can’t go in there just to do
Internet. Since I have my own computer I mostly use other [lab] computers for MATLAB
or something. You go in there to work on MATLAB and it seems like on half the
terminals people are surfing the Internet. You know they’re not using any of the software
that’s specific to that lab. They’re using stuff that they could do anywhere else. [Grad
Student]
There could be a mix where some do have Internet but others, where the hardcore
researchers are tooling away, [could be] without Internet [access]. But you’re right, if it’s
easily available they’re going to sneak over and surf. [Grad Student]
So do you think they need more computers, [or] they need to restrict the ridiculous usages
that they get right now? [Grad Student]
I think they have enough computers. I agree [about the inappropriate use in the labs]. I
hate IM [in the labs]. I like IM when I’m at home on my computer but if I’m waiting to
do something and I see someone who’s been talking about a boy or a girl with their friend
somewhere else in the library [I get frustrated]. [Grad Student]
I find Olin pretty good, actually. I feel like I’m the devil’s advocate here, but it works
pretty well there. They’re not that loud. And, generally, I imagine most of them are doing
something useful. [Grad Student]
During the daytime, if it’s during a class change and people are just coming out of class
and they want to talk to somebody, then it will be social. But if it’s off-peak times it
would probably be more subdued. [Grad Student]
Towards the end of the semester, my first year doing papers, I’d be writing there for three
or four days until closing time, from midday. And it would be great. I didn’t have much
noise. No one really complained that much. [Grad Student]
It must be Olin, because in Mann I’m still stunned. For this to be a library, I’m just
amazed that it is so incredibly non-quiet at Mann. [Grad Student]
Mann is the only public access in that whole [area], it’s like [it’s] the center of campus,
ironically, although it’s farther from Collegetown. Mann supports all these other
facilities. [In the area around] Olin, you’ve got Olin, you have Uris, you have Upson, and
then you’ve also got Carpenter, all in this little area. So they’re living the high life over
there, I guess. And Mann’s swamped, handling a big load by itself. Is Uris really
swamped, too, or the place underneath the clock tower? [Grad Student]
It’s a little less swamped than Olin, in my experience, but not a lot less. I go there when I
can’t get a computer in Olin. [Grad Student]
I haven’t gone there much this year. Maybe they’re starting to get bogged down as more
people find out about it, I don’t know. But it seemed to be great last year. [Grad Student]
They have new computers there, too, so, yeah, it’s busy. [Grad Student]
No matter how many [labs] you have there’s going to be times when they’re full anyway.
But check the one under the tower because those look really nice, they look huge. It was
closed when I looked in but I [thought], “Wow, there’s a lab here, I didn’t know that.”
[Grad Student]
If you played music it might calm people down. [Grad Student]
Oh, no. [Grad Student]
There’s a lot of cell phones going off and general chatter, stuff like that. Maybe [you
have] a high tolerance for noise. [Grad Student]
I actually work better in noise, I guess. I focus better so maybe I’m not a great person [to
be discussing noise problems]. I really do like noise when I’m working. [Grad Student]
There have been a couple of times recently where I’ve gotten up and gone all the way
home even when it didn’t make sense in my schedule, just because I couldn’t focus and
work in Olin or Uris. [Grad Student]
[Is there any posted or followed protocol for lab use?]
They’re trying but there’s no set policy. It’s [based on] showing common sense, which
might be stretching it for a lot of people. [Grad Student]
Are all the labs in Olin and Uris open? [Grad Student]
Yeah. [Grad Student]
There’s no partitioning. [Grad Student]
[What if] the computer lab was just this big room with all the computers, and if you’re
waiting for a computer you had to wait outside, and you could only go in to use your
computer or to give somebody something quick? So it kept it down that way. But,
unfortunately, [that would be like] roping it off. If there was no social [aspect], not that
gathering you were talking about [it would be quieter]. [Grad Student]
That might work. When you go to Stone computer center, it’s like two different computer
labs. In Mann you have a big open space. And then you have Stone, and when you go
through the glass windows of Stone, suddenly people get quiet back there. But the
problem is you can’t go to Stone that often because they have so many classes there, it’s
not open like it used to be. So you have open sections where it’s always noisy and crazy,
and then you have Stone, which is pretty quiet if you can get in there. I guess 10 hours
out of the day are dedicated to classes so you can’t get into it [easily]. [Grad Student]
I think most libraries have a quiet discussion floor and then the [totally] quiet [floors].
The rest of Mann [other than the lab] is silent, but there’s no computers on any other
floor. And that’s the same with Olin. There are only computers on the quiet discussion
floor. There are no computers on the [others], because Olin is also really quiet when you
go upstairs. [Grad Student]
Maybe there could be small groups of four terminals scattered throughout the library.
That will disperse the crowds. [Grad Student]
Or in the stacks. If you want quiet, that’s where it’s at. [Grad Student]
But you can’t work in them because you have to stand up. [Grad Student]
Oh, I mean actually [putting computers] at the desks or something. [Grad Student]
[Are you in favor of time limits for users?]
I think it depends on which side of the equation you’re on. If you’re the person who
needs to get something done and you’re waiting then you want [the time-out system]. But
if you want to sit down and do something for five hours you want to have unlimited
access. So I don’t know. [Grad Student]
Well, [I’d like] a combination of both. [Grad Student]
Section the computers [into areas], where you know that [section is] the fast turnover
where you go if you’re just checking your email for ten minutes. And then [have] a place
where you can go and sit down to work. If there weren’t places like that it would be
really disadvantageous for people who don’t have their personal computers at home. It
would be really unfair if there wasn’t a place they could sit down. [Grad Student]
[In the quick turn-over section] you could have standing banks instead of seats. [Grad
Student]
You don’t need much on [the quick-use computers], you could use someone’s old
[computer] that they’re about to toss out, just to telnet or something. [Grad Student]
Essentially that’s what it was [like] where I went to undergrad, this library of computers
that people used to do work and then the computer lab where people actually checked
their email and all the sort of quick-and-dirty stuff. So that was sort of built in. [Grad
Student]
I was [visiting another university] recently, because I travel quite a bit, and [they had] a
place where you could only get about 20-30 minutes worth of time in a three-hour period.
So you could go check your email but after 20 minutes you weren’t going to be able to
get back on that machine again, or anywhere on that campus for another couple hours.
[Grad Student]
I know periodically everybody has to be on a computer for a long time, so maybe if there
is a program where you can go and talk to your librarian and maybe sign up, you can get
a code or something where you’re allowed to stay on all day. That would be an exception
where it’s a little inconvenient so people don’t drag everything with them, but it’s
available if you need it. [Grad Student]
I think putting a time restriction on people who don’t have a computer would be an issue
for me. Normally when I go to the library I don’t stay on the computer that long because I
have a computer at home and I have access to two or three different labs with my
department. I don’t need that computer as much as probably the next person, or that’s
how I’m thinking about the next person. If they put in a time restriction I would say, yes,
if the individuals own a computer or have access to other computers, but if they don’t I
would not feel comfortable putting a restriction on them. [Grad Student]
Are there wait-lists for the labs that you guys are talking about? That’s another thing that
might make people feel guilty about wasting time. It was the same thing as when the
computer lab was separate from the library, but you put your name on a wait-list when
you went in to use a computer and somebody would keep track of who was leaving
computers and would call the next person’s name. And because that person was watching
who was at computers and what they were doing, I think people in general felt guilty if
they were just chatting with their friends. They knew there were many people waiting.
[Grad Student]
[When there is a wait for computers] you’ve got to sense where somebody is more likely
to leave sooner. Sometimes you get there the same time as somebody else and you’ve got
to negotiate [who gets the computer]. [Grad Student]
There aren’t lines. I’ve had a fair number of people just come and see all the computers
are taken and don’t wait. The problem is probably worse than it seems [because people
often leave rather than waiting]. [Grad Student]
[Centrally located labs are better] because then you have support services. Plus I guess if
you have two computers every 20 feet, then you’d be hiking around looking for [an open
one], as opposed to going to the central location where you’ll spy the empty computer,
plus [having access to] the printing and other things as well. Unless you had half a
million printers, that’d be pretty cool, too. [Grad Student]
It would also be handy if people who worked in the computer labs or in the library on the
computers actually knew how to use one. That would be very helpful. It would be nice if
these smaller labs had some sort of support or somebody somewhere who could [provide]
support when things go awry. But most of the labs don’t have anyone who really knows
anything about computers necessarily. [Grad Student]
Graduate-dedicated computer resources, we mentioned that before, even if they were
really small, just somewhere you know that you have priority. Because that’s not the case
anywhere right now. [Grad Student]
I think having computers in the library is a really good idea; to have a computer lab in
every library. When I visited colleges, a lot had a computer lab in every residence hall on
the bottom floor, and I think that would be a really good idea to help students.
[Undergrad]
More cubicle-style desks maybe. And maybe install antiglare screens on some of the
computers because I get headaches and my eyes get dizzy from using the computer a lot.
Also antiglare will keep other people from looking at what you’re doing on your
computer. [Undergrad]
If there was a computer lab at the top of the Arts Museum overlooking the lake. You’ve
got a nice view there and wide work space and you’ve got art. [Undergrad]
Aesthetics is actually a bigger [issue], aesthetics and ergonomics, like how comfortable
the chair is and how high it is to [reach the keyboard]. I think that’s a really big thing.
[Undergrad]
I get the feeling [ergonomics] is not considered as much as making sure that there’s the
maximum number of computers and the maximum usage. I also like [good] ventilation.
You’ve got a lot of kids in there and they’re all breathing and stuff like that. [Undergrad]
Maybe they should reorganize [labs] into sections. One section is just homework or long
term papers or important stuff and the other is for email with a time limit. And I also
notice [that when] all my friends just need to go to a computer to print out stuff, they will
have to wait for a long time just to print out a few sheets of paper. So maybe it’s just
organization. Reorganizing how the room is sectioned. [Undergrad]
I don’t think [lab monitors are] there to enforce policy, they’re mainly there to change
paper and if something’s jammed or if your computer freezes. At other times they mind
their own business and do homework. They don’t really enforce. [Undergrad]
I’ve never had a monitor per se who’s really responsible. They could just be another
student, I’m not really sure. [Undergrad]
In Mann, and also in Uris, some of the computers are sectioned off for research only,
library research only and that’s kind of helpful. I don’t know if they could have a section
that is for, say, writing papers only, but sometimes when you go in there and you have a
paper to write, it’s all full and everybody’s doing IM, [so you’re in a panic]. And people
don’t usually check out a laptop if they’re just checking their email. So usually in Mann
you can get a laptop if you really need something. [Undergrad]
I think guidelines would be good but I just don’t know how you would enforce them.
[Have] the lab monitor go around and look at what everyone is doing? That seems a little
bit ridiculous, like if it’s an email-only computer and you were writing a paper. I think
guidelines would be good, I just don’t know how you would make people follow them
other than if they do it on their own. [Undergrad]
People are pretty good about that, actually. The research [question], I don’t know if you
can access your email on the research computers. [Undergrad]
I don’t think you can. [Undergrad]
You can. I did, then I [realized] this is a research-only [computer] and I left. I didn’t
realize it [was a research computer] and I started to check [my email but] when I saw a
little sign I got off. I think people respect that pretty well. Those are usually open.
[Undergrad]
I think it’s fine the way it is right now because there are some computers that are just
designated for email. They have a sign over it. [Undergrad]
You don’t want to sit on a stool and write an entire paper. And those computers usually
aren’t connected to printers anyway. [Undergrad]
Usually they have a sign on the monitor that says [email only]. [Undergrad]
I don’t think the problem is people doing email. I think it’s people who want to write
papers. Because somebody doing email will just take another computer if they’re open.
[Undergrad]
But those computers aren’t open anymore, they just flow into the computers that other
people want to use for homework. It’s a matter of lack of computers I guess. [Undergrad]
I think also if you subset the computers you might end up with a problem like the Mac
problem, where you have Macs but no one uses them. If you set aside computers
specifically for something they could just sit vacant. I [guess] you could do that first and
then see what computers get used for what purposes, and then [reallocate] the numbers,
“resubset” the number of computers. [Undergrad]
[What about time limits?]
So that means you have to keep track of what time you sit down at the computer? I would
be in favor of it but I think it’s not really feasible. [Undergrad]
I don’t think I’d be in favor of it. If you have time between classes, if you have three
hours during the day and they kick you off the computer [that doesn’t seem right].
[Undergrad]
I [don’t think there are] computer mongers hoarding the computers. It’s not that bad of a
problem. Most people will not unnecessarily take up time. I think the fewer restrictions
you can get away with, the better. Set up an optimum number of computers in the right
places, so that places where there are more people have more computers and everything’s
spread out-I think that would solve a lot of problems. Maybe it’s unevenly distributed
where computers are right now. And some are less used, like the Mann Library and
different things, because people don’t go to those places very often. [Undergrad]
I saw this last night and I don’t know if it happens often, but somebody was working on a
computer station and they left their stuff there, taking up the chair all around. I think they
were gone for two hours. I don’t know if that’s a common practice or if that’s just what
this one person does. [It would be good if there] would be some way to prevent that.
[Undergrad]
Yeah, you shouldn’t be able to save your seat. [Undergrad]
Sometimes people leave book bags by the computers. Obviously you have to get up and
stretch and go to the bathroom and stuff but to go out and have your dinner [and leave
your things there to reserve the computer is unacceptable]. [Undergrad]
Maybe [there could be a person to] monitor that. If there was a computer open [and
someone had left their things there for a long time, the monitor could] take their stuff and
throw it in a box or something. [Undergrad]
There’s always a couple stragglers. They’re just extremely rude, I guess. [Undergrad]
I think most people don’t really want to piss off their fellow students. Most people would
want to be accepted. [Undergrad]
Printing Resources
There could be more printers, especially in Uris. You press print and then you wait and,
at least during busy hours, you wait five, eight minutes for your paper to come out
because it’s backlogged with other people. [Undergrad]
Sometimes I want to print double-sided pages, but if I want to do that I have to print half
of my document and stick the paper back into the tray and then print on the back side. I
don’t know anything about printers, but it seems like they could [automatically] do that
some way. Also if I do that they’ll charge me twice, the same amount as if I printed a
one-sided document because I think the NetPrint account just counts the number of pages
you print, it doesn’t take into consideration that you could be reusing the paper. I don’t
mind [flipping the paper] but it seems like it would be easier if there were just some sort
of [automatic two-sided printing]. [Undergrad]
More paper-efficient, too. [Undergrad]
Yeah, I would save money and probably the university would, too, if they didn’t have to
buy as much paper. Or maybe they make money off it so they don’t want to. Or they want
to buy a lot of paper. [Undergrad]
Well at least you said the magic P word. Printing would be really nice, say, if they had a
grad student-devoted lab. [Grad Student]
Well, it’s expensive but [there can be other problems]. We have a computer lab in my
department and you know there’s not many of us grad students and still there’s always
one jerk who does something stupid and doesn’t clean up his mess. So if you have access
for 10,000 people there’s going to be a lot of people who go in there and print gibberish
and then leave and it’s just going to be spewing papers out. [Grad Student]
I think the NetPrint option is a savior because it charges people so they’re stuck with the
bill. Also, if there’s somebody, like at Uris where a proctor goes around, it’s their job
instead of [sitting] there surfing, to go around and clean things up. [Grad Student]
With NetPrint, you can print and you just get charged? [Grad Student]
Right, ten cents a page. [Grad Student]
Do you not have printing where you come from? [Grad Student]
It’s not that there aren’t enough printers, it’s that no computer has the software I need to
print. It’s the formatting issue. None of them seem to have AppleWorks, which I don’t
mind but I have to use. I just bought a brand new computer that I don’t really know how
to work yet. I didn’t have Office for the first month that I had it, I couldn’t print anything
on campus because my computer had AppleWorks and the old Macs that did aren’t
sophisticated enough to print out of OS X. So I went out and bought a printer last week
because I can’t print at school, which I think is ridiculous. [Grad Student]
There should be at least one computer in either the library or in the Humanities computer
lab, which is the one I use, that has OS X. [Grad Student]
[Five out of 11 graduate students in the group report having NetPrint accounts]
And my thesis is 178 pages so it gets painful every time you print. [Grad Student]
For people who don’t have NetPrint IDs, do you have access to free printing? [Grad
Student]
Yeah. [Grad Student]
I have access to free printing also. I have two different offices. One is in AIP and in that
program everything is free for us. In Plant Breeding we have access to everything [in
theory] but we have about 30 graduate students [who] print around the clock so there’s no
[real] access to it. So I end up just spending the money and going to Mann. [Grad
Student]
Yeah, if I have to go to a library to print, I have to pay for it. [Grad Student]
It’s convenient. [Grad Student]
It seems that maybe it should be up to the departments to provide a few computers for
their students, [as well as] printing facilities. [Grad Student]
[It would be better than] having to rely on the library. [Grad Student]
I think some [departments] do [provide computers and printers]. [Grad Student]
My department does. I never go to the library to use a computer because I can just run
downstairs and print. [Grad Student]
I just wanted to say the issue of free printing is a major one. I have my own laser printer
at home so when I’m home I use that, but I’m fairly far from campus so when I’m up
here for a day, often I’m revising a paper or whatever and I have to print it out. Ten cents
a page is a lot and there’s no option to choose draft quality or something for five cents.
That would be a big improvement. [Grad Student]
Kiosks
[Do any of you use the campus kiosks?]
If it’s on the way. [Grad Student]
So you mean like at Olin-I always refer to Olin because that’s the only thing I know-they
have ones right when you walk in the door. [Grad Student]
Those are just [information] about the building. [Grad Student]
I’ve never used it. [Grad Student]
I would use it in Uris. On the 2nd floor, when you go around, they have a bank of email-
only computers and that’s great because it gets the riffraff out. [Grad Student]
I’ve been doing email in the stacks in Olin where they have old computers and you just
stand there. Those are often free, but just for email. More stuff like that would be
[useful]. [Grad Student]
They could hold on to some of the really old machines that aren’t good for anything but
email and stick those somewhere, hook them up. [Grad Student]
The Green Dragon has two computers that you can check email on. [Grad Student]
The Green Dragon? [Grad Student]
It’s the café in Sibley. It has two computers for checking email. Maybe if they put them
in booths in Libe Café-they’re all crappy computers so it wouldn’t matter if people got
their coffee on them or whatever. Then you would get the people who want to hang out,
have a cup of coffee, have got some time to kill and figure they may as well check their
email, siphon them off [the lab computers]. [Grad Student]
You could potentially get a college undergrad and station them near the computers. They
could document the amount of use and figure out where computers are needed. [Grad
Student]
Senior thesis! [Grad Student]
I just have one complaint about the kiosks in Phillips Hall, in the lounge. There’s just
four computers there and they barely have any functionality because they have their own
type of weird operating system. And the connection is incredibly slow. Usually one of the
computers is working and there’s no screen savers so they’ve already ruined the
monitors. They’ve burned it. Basically I just can’t use them. I don’t know why they’re
there. People use them to check email but they usually can’t because it’s not connected.
So I think it’s just a waste of resources. [Undergrad]
[They're only] somewhat functional. [Undergrad]
Speaking of quasi-functional computers, last year I lived in Cascadilla Hall and in the
lobby there are two computers. Both of them had problems with the mouse. The mouse
was pulled off or twisted so you couldn’t use it even though it’s connected to Internet and
everything. I asked the people at the desk if they could fix it and they [said], “We don’t
know why people keep breaking it.” It was basically broken for most of the year, these
two computers that were both connected and had all these programs. So [even though] I
lived in Cascadilla, [if] I needed to go online, I would have to walk to Uris or Carpenter.
[Undergrad]
The ones in Willard Straight aren’t very functional and they’re in this big glass box. It’s
like a museum artifact or something. You can’t do anything with them. Some don’t have
a keyboard, you just look at it through the box. [Undergrad]
And there are three computers in the basement of Uris, no, in the basement of Goldwin
Smith in front of the Registrar’s Office. They’re always broken or frozen. Maybe one is
working. It’s annoying. [Undergrad]
A lot of the ones at RPCC are broken sometimes too. A lot of times I go in there and they
are frozen or don’t work or something is wrong with them. [Undergrad]
They're badly maintained. [Undergrad]
I’d like to use the computers in Goldwin Smith because I’m always at Goldwin Smith
and I don’t want to go all the way to a library. But they’re frozen or the one that’s
working is really, really slow. [Undergrad]
They may be too exposed. Like a museum where they have the computer out there that
has what you need on it, but it’s always frozen. People walk by and some kid sends a
virus to it or something. It’s just exposed. I think [it would help] if there was some sort of
inner location or barrier or something. It’s also disconcerting to have the computers
moved. In Uris last year they had the Dells with the flat screens up on the 2nd floor and I
used to use those a lot. But then they moved them and it was strange. My whole pattern
had to change. People get entrenched in what they do and which computers they go to. If
they’re moving these over to there, it’s nice just to know. Because once you get into a
habit or a pattern, most of these things that are problems [seem to] become less and less a
problem because you get used to it. [Undergrad]
Suggestions Based on Other Universities’ Labs
[What things from your former universities would you like to see Cornell incorporate?]
We had a network storage system so at any of the PCs used on campus you could save,
not very much information, but you were given like 5 megs or 10 megs of space. Which
is a dinky amount of space but still it saves a lot. You’d save [your work] on [one PC]
and then you could go a mile across campus to eat lunch, then go on another computer
and pull up [what you’d saved]. I thought it was excellent. It’s not much space, but 10
megs is really all you need unless you abuse it. That’s enough to put Word files and
Excel files and even a couple CAD files and stuff and it’s not that much money. [Grad
Student]
I think if you sign up to have a Web page or something, one of those personal Web pages,
they give you that much space, so you can use an FTP to put stuff on there. [Grad
Student]
Do you have to have a Web site? [Grad Student]
No, you don’t have to have a Web site, but you have to sign up to [get one], because [the
space] is at whatever your URL is. [Grad Student]
For a lot of you who were saying you can’t [save and move] stuff around, that should be
very useful. [Grad Student]
If you can get online anywhere, you should be able to get to [your allocated space]. It’s
very useful. [Grad Student]
The computers in most of the labs have at least zip disks. But then the ones we have in
our grad offices don’t. [Grad Student]
 [What else?]
Free printing. [Grad Student]
We had an ID [system], you could get 100 pages a day [free] at the law school. Because
at law school you could print out God-only-knows how much, so they limited you to a
certain number of pages per day. But you still had that [amount of free printing]. [Grad
Student]
At my undergrad institution you did have to put in a net ID to have access for printing,
but it wasn’t actually charged per page. My understanding was that if you went over a
certain amount you would be followed up on. So they were tracking your usage. And I
heard of people getting reprimanded but I suppose that’s after the fact. [Grad Student]
[Another useful thing would be] if there was a way to track the amount of time people
spend [at lab computers]. If you log in and you’re over a certain amount for a [given]
period of time, then that would encourage people not go live there, have their books
there, go and get coffee, hang out with friends for a half hour and come back. [Grad
Student]
We had that too, we had to sign in and when your time was up you had to leave the
computer if there was not another computer open. Then you could start up whenever the
next one opened. [Grad Student]
I mentioned earlier that Maryland had a library dedicated only to graduate students. So
everything in the whole library in that whole part of campus was the graduate part of
campus. You just pretty much had no reasons as an undergrad to be over there. And it
worked out well. You did your graduate work there, they had a library and computers
totally dedicated to [grad students] over there. And the undergrads were nowhere to be
found. [Grad Student]
One of the things that I [liked where I was] as an undergrad was the library itself was
completely separate from the computer labs. The computer lab was all Internet access and
emailing and that kind of stuff. The library was a library. There were computers but they
were for Word and Excel and for using the internal network of the library to access the
stacks. You knew you couldn’t [get Internet access there]. The library was deathly quiet
all year. The computer lab was a circus. [Grad Student]
CIT's Role in Academic Computing
I feel like it has never been really clear to this university-or maybe it was just better never
to step forward boldly-I don’t have the sense that CIT was ever empowered really to take
on the university’s academic computing needs. It has been measured and very limited, I
would say, kind of a “test the water, see how it goes. ” It has been very difficult to get
from the central support the kinds of expensive and specialized needs that departments
have. And I think the consequences are that we’re probably five to ten years behind in
some of the areas that require advanced electronic-type knowledge. It’s not that I’ve
worked in this, I mean I haven’t really pushed these questions, but it has come up
between our department and CIT over the years. Just from talking with lab managers and
the folks at the Academic Technology Center who support faculty development, there has
not been a proactive move to move departments and to really partner with colleges. There
hasn’t been a partnering, there hasn’t been a negotiation of what we could do, what they
could do, and so forth synergistically, space-wise and in terms of leading with academic
innovations that were based on having the software and hardware to do things. [Lab
Faculty]
[Are colleges or departments open to that sort of dialogue with CIT?]
I think they have been. I know in the past there have been discussions certainly between
our department and CIT and our college. But I also see, for example, colleges provide
necessarily specialized labs. [Lab Faculty]
We have a CAD lab. [Lab Faculty]
I think from my little experience of “pinging” to see whether there could be some simple
kinds of peripheral equipment added to the public labs, there was absolutely no response
on the level of individual faculty members saying, “This would really help, this would
provide something that enough students could use that it would be worth an investment. ”
I haven’t had the reason to really press for more because I don’t teach that much directly
and my colleague who does has been working through FABIT and now [has] the grants
for innovation and technology to support a very specialized use of computers in virtual
reality work. But I would say I have the sense of CIT as very safely doing what’s been
proven on a marginal budget. Because I don’t see that they have much budget even to
operate the public labs. Like building a room or changing the architecture or something is
probably not an easy thing even to conceive of for that operation. But without that,
without a grant, I don’t think there will much of a change other than sort of providing
minimum necessary support. And it’s been great, I think I’ve had very good support for
the few things that I’ve done, but I’ve never tried to do something beyond a very
elementary-level use of the lab. Anything more advanced, I know, the bureaucracy to try
to get it going would be three years and the course is already changed by then. [Lab
Faculty]
But I think what you’re bringing up is that the organization of the labs in terms of their
uses might be thought about and then jumbled up a little bit so that there would be some
special use labs that your department and my department and several others that are really
interested in the graphic piece and the digital piece could share and could be used as
instructional labs, but perhaps wouldn’t be open use. There would be some kind of
control as to who could use them and the management would be of a different type than
what we see at a walk-in lab for the students. [Lab Faculty]
The relationship with the CIT labs, which originally were part of our building, [was] we
were trading real estate for support, in a sense. And the lab was very willing to provide
the specialized software in exchange for our providing the space and allowing access. It’s
pretty clear that there is a mission and a budget for the CIT labs that’s university-wide but
there are often course-related, specialized, academic needs for computing. All of our [X]
courses have to be taught in our own labs because the level of software updating and the
range of software that’s required is not for a general-use lab. Dreamweaver, for example,
that’s pretty pervasive because everybody does Web pages - if you’re a student, not
everybody but a lot of people want to do that. [That] and PhotoShop are basics. But, then,
for our introductory [X] course there is more specialized and unique Web software and
video production software that you wouldn’t find in the public lab. I’m sometimes
wondering what’s the right balance? At one point, when it was virtually impossible to
find a good slide scanner anywhere, and we didn’t have the budget means yet for even
that kind of equipment, my feeling was that if there’s none anywhere, there should at
least be one in a public lab somewhere first, because you’re going to spread that $2000
over thousands of people. But I couldn’t get that to happen. I went up to whoever was the
capital equipment person for CIT and it died. The libraries, through the computer-
interface computer project, initiated a creation station, which was wonderfully well-
intentioned, and sometimes works well. But that is a question I’m going to ask CIT, it
seems to me that that’s the kind of forward-looking module or kind of lab that they could
have at least one of somewhere for students who really want to and have the capabilities
of working with more advanced computer tools for digital imaging. That’s the field I’m
talking about. And that would include all of the 3-D design, CAD and various graphics
and digital programs. [Lab Faculty]
Have your students used the creation stations? [Lab Faculty]
I sent some of them there as a last ditch, when they couldn’t break into Architecture’s lab
or somewhere else where they needed to do video. We now have all [the software we
need] but it’s an extremely costly thing to maintain for a very low-budgeted program. We
have actually no budget for this kind of thing in [our department]. [Lab Faculty]
I tried to send students over to the creation station to use it but before I did that I checked
to see what kind of support services there would be there and there was nothing. So I
didn’t send my students there. And there’s four of them, aren’t there? [Lab Faculty]
There’s really one lab that I know of in Uris and they have four workstations and some
equipment that loans 24 hours and, again, it’s well-intentioned. They just re-funded it so
they’ve got new equipment as of last year. But I think the managing of the student staff is
being done shoestring. Tony Cosgrave is the library reference area person who’s running
it and he’s doing that as an add-on, I think. I had students in a course [that] were an ideal
match-up for that station because, theoretically, there were student workers who were
pretty familiar with the software and the platforms and could help beginners do a creative
[project]. I think one of the ideas behind this was that it wasn’t attached to a course
necessarily-it could be, it wasn’t necessarily-and it was to help people who knew a little
bit go further on their own, but with some monitors around to help. Student staffing and
their relationship is another issue but I’ll stop. [Lab Faculty]
After being at Cornell now for a dozen years, I’m not sure what CIT’s theme or goal is.
When I see what they provide and don’t provide, it’s helter-skelter. What it comes down
to is, is this a state-of-the-art facility or is this something that’s woefully lacking? For
example, we’re one of the few universities that doesn’t have add and drop online. Five
years ago the faculty said, let’s put the median grade on the transcripts along with the
class grade. And Computing Services said, that will take us three years. Automatically, I
thought, why should that take three years? I guess the first year is to figure out the theory
of how to calculate the mean and the other two is just to implement it. But it has been five
years now and they’re still incapable of doing this since the faculty voted for this to be
done. All across the university we’re decades behind others in computing. And so when
they have a few machines that provide Excel and things like that I just see this as kind of
helter-skelter, hit-and-miss of what CIT does for this campus. What is their charge? What
is their theme? If we say we need a specialized thing to remain competitive on an
international scale, what do they do? Do they just pick and choose? I guess that was a
rhetorical question. But that’s where I am. I can’t answer the other question because I
don’t know what they do. [Lab Faculty]
Classroom Technology
[When] I teach, I need a computer-ready room to teach in, and that has actually been one
of the most difficult things, finding a room that accommodates an intermediate-size class
that is computer ready for what I need. And it has been one of the challenges of teaching
here. I never know where I’m going to teach because I get assigned to all these different
places that meet my particular expectations and then each place has a different way of
dealing with the professors and instructors who teach… I basically need a projector. The
best class for me is one where I can plug in my laptop or bring a disk. I’ve taught in ILR
and in Olin and now I’m teaching in Corson Hall. And each one of the places deals
differently with oversight of the equipment: malfunctioning, whether the cord is missing,
when I can’t find the remote, etc. In Olin I actually have overhead projection-which was
very useful as a backup in case of malfunctioning-with one of these things that projects
through the projector, it’s like a transparency but for hard copy, not for transparency
copy. And anyway, it’s not a huge problem but it seems like a shortcoming. My options
are limited as to where I can teach. [Misc. Faculty]
This semester I teach an introduction to [X] course, so we use computers a lot. In terms
of student use, the course uses one of the CIT labs for students to work on their
homework assignments, but it’s not during regular class time. I think they are very nice
classrooms [where] you can use computer equipment. In terms of lectures, I use a
computer-ready room, as well. This semester I’m using Olin. Last semester I had much
better experience using Upson B17 and Kimball basement. Those were much nicer
places. Olin 155 has for years been very unstable. It doesn’t work. One piece of
equipment doesn’t work one week and another piece of equipment doesn’t work another
week. It’s extremely frustrating because I go tell someone and they say, well, you have to
contact this other person. I just can’t get asked to go around [contacting different people].
That frustrates me, which is why I wanted to bring it up. [Misc. Faculty]
I like to use the computer but not on a daily basis. I find it frustrating, actually, using the
computer and I’ve been trying to do it for many years. I think it’s because I use it
erratically, there’s always the problem of how do you plug in and how do you turn it on?
Sometimes I’ve tried to use the computers that are there instead of my own laptop. I
would like to use computers more; I would like to find an easier way to do it. I would like
there to be a computer in the room that runs all my software, set up the way I like it. I can
imagine a day when that will happen, when your computer will be something that fits in
your pocket. But right now, I don’t see how. If I try to use the software that’s in the room,
I have to make sure it’s all installed and everything is working fine. And if I carry my
laptop, it’s just a big hassle learning how to use [plug it in to the classroom system]. I
almost always see people having trouble using computers in the classroom. So someone
like [you] who is devoted to [using a computer] figures out how to do it. But the people
who are not [are more likely] to give up. [Misc. Faculty]
I’m in [X department] and I’ve been here three years. I actually do use CIT labs for
instruction for one of my lab sections, and for Web sites, and all that kind of course
support. I developed the Web site on my own and then I’ve talked to folks at CIT to help
me with sort of the general management of it. [Misc. Faculty]
So the Web site you developed completely on your own? [Misc. Faculty]
It’s not one of the template ones, but I do use the [CIT] server and they help keep it
going. [Misc. Faculty]
Whose help do you use? [Misc. Faculty]
Pat Graham has mostly been the guy who has helped me, and there’s another woman.
[Misc. Faculty]
Do you know what office it is? How did you come to it? How did you find it? [Misc.
Faculty]
I clicked on a link on CIT through the Cornell Web page and somehow got connected to
him. So now he knows me on a personal basis and has also helped me with the
installation of the software for the computer lab I use in my lab and so forth. [Misc.
Faculty]
Well I can say something about the Olin Hall situation, 155 Olin. They used to have a
computer in there for lectures. And it was very useful because probably more faculty
have laptops than our TAs do, and when TAs need to go give a section and they don’t
have a laptop, they depend on the [in-room] computer. But in Olin Hall, here’s the
problem now: [because it is in] instructional space, the software on that computer is not
updated on the regular schedule like CIT lab computers. So that falls behind and it just
becomes a useless piece of equipment. That has been happening in Olin for about the last
four years, and this year finally they just removed it. I think something needs to be done;
somehow there’s got to be someone responsible for updating that software. [Misc.
Faculty]
The responsibility issue is one that I’ve noticed a lot. There’s probably a decentralization
problem or maybe, I don’t know. Olin is particularly unfriendly with regards to taking
care of their computers. You’re supposed to contact somebody’s email and then you can
never find this person and, etc., etc. [Misc. Faculty]
This year, I think Keith Slayden in the Engineering College is taking it over. And he’s
responsible. That’s just this year as far as I know. Is that your experience, too? [Misc.
Faculty]
I think so, too. Last year I reported several times about problems in Upson and Kimball
Hall and he was very responsive. Got there immediately. Olin somehow, I don’t know.
Well I haven’t contacted Keith, so maybe I’ll contact Keith to try to solve the problems in
Olin. [Misc. Faculty]
That was a problem that, as a result of discussions like this, was partially solved by hiring
someone for this purpose. [Misc. Faculty]
Everything is building-specific right now. I’m teaching in Corson, and we have a
projector with a single connection; I don’t even have Web access in that room. So [I]
know [the person to contacts is] our building manager. So at least it’s someone I know
and I can run down the hall and say, “Hey!” I know exactly where he is, I know where to
find him. [Misc. Faculty]
But I think we kind of [digressed], we were talking about the lecture rooms, the
computer-ready lecture rooms. Really we need, for example in Engineering it seems to be
solved now but we need to get someone responsible. [Misc. Faculty]
I don’t think it’s fully solved. It’s much improved. [Misc. Faculty]
But make sure that doesn’t get forgotten, somehow, because it doesn’t fall into the lap of
management and it’s not particularly only owned by buildings. [Misc. Faculty]
I would like rooms that you could walk in and use a computer easily, that any faculty
with very little preparation can walk in and use a computer easily. And I realize it’s not
your domain… but they keep building new rooms with new great facilities and each one
is just as hard to use as the last one. [Misc. Faculty]
So what you’re saying is consistency, right? [Misc. Faculty]
It’s not just consistency, there’s a design problem, there’s architects who believe in form
over function. You know Kimball B11 was just redone a couple of years ago, I think they
spent $500,000 on it, and nobody knows how to turn the projector off in there. Nobody
does as far as I know. [Misc. Faculty]
You’re right, it’s always on. [Misc. Faculty]
I guess if it’s on, at least you can use it. And how do you control the lights, the
blackboards, and they haven’t figured out a good user interface for it. I want to go use a
computer in that room, I’m afraid to do it actually now. If I planned an hour to learn how
to do it, I could do it. But if it’s just for a four-to-five minute example I want to do, it’s
more overhead. [Misc. Faculty]
Vision for Cornell's Public Computing
One idea came from a colleague of mine who teaches the [X] class. They have very
special needs and it’s not appropriate to expect CIT to be able to purchase these
applications or maintain them but [it isn’t] possible for our department to have enough
space or enough machines and supervise or maintain those. So the idea was, and I wasn’t
aware of this, but now that hard drives are becoming much more affordable there are
ways of having dummy CPUs - where you plug your hard drive into a machine and it has
all the software, all the system that you need and, therefore, the machines become much
more flexible. If there was some attention to that as a possibility rather than having to
load software, to pack up each machine with all the software that everyone needs, [and
instead] having stations [so] that [a department can] simply rent or buy for a couple
hundred bucks the hard drive that powers that. [Lab Faculty]
That reminds me, I’ve recently been able to work with some of the students who are
being trained by the ATC to work in the colleges - really exceptionally good, helpful and
wonderfully trained students who provided teaching support for courses - and I don’t
know if this is anything that comes into your course experience but there is, in part, a
little bit of difficulty sometimes simply with platform familiarity if it’s a first-time user,
questions that arise with the use of the software, rather than [with] the content of the
course we’re doing. And those students were marvelously good at problem solving,
recognizing and seeing potential problems and they created, really, extensions of my
teaching while they were assistants. I am leaning towards a vision of a very different kind
of lab environment. Rather than just a kind of a bus station public lab, a lab environment
that is a kind of school for exchange, a place for students to encounter each other, to find
help in the form of teaching assistants or lab assistants who are familiar with what the
courses are doing. A kind of a learning and interactive atmosphere comparable to what
we have in the studios or in some of the teaching facilities after hours when students are
doing their work as homework, but they’re learning from each other. And I think that’s
something that CIT could do, could foster a lab environment where there is ongoing
support for content that's being taught in the actual classroom. I don’t know how well it
applies to all of the fields, but I definitely can see it. It’s a bit of a cross between what the
creation station tries to do and what students will do on their own. They’ll create their
own school. [Lab Faculty]
Can I give you my fantasy computer lab? [The computer labs where] I was a graduate
student had a desk up front with all the computers off to the side and the monitors were
actually down below. The desks [had] glass so you could look down at the monitor,
which was great because then you could actually see people’s faces and you could talk to
them and tell who was paying attention and who wasn’t. And you had a projector, you
also had a computer, but your desk faced everyone else’s and you could stand and you
could also look down at your monitor as well. It was great because it could be a lecture
room, so it [worked well] doing hands-on stuff and also lecturing. And it was great. You
could also pop in tapes and so on. It had a nice system. [Lab Faculty]
Like video tapes? [Lab Faculty]
Yes. Video tapes that would project. [Lab Faculty]
So you’re saying the monitor was in the table? [Lab Faculty]
Yeah, the monitor was underneath. [Lab Faculty]
I’ve never worked very long at one of those stations, I don’t know ergonomically how
that feels over a long period of time. [Lab Faculty]
One issue is glare from the light and on the glass. I don’t know how [students] felt about
[it], but I would hold office hours there and I would do work because, of course, no one
would show up. But now with flat screens, as long as we’re talking fantasy here, that
would be nice. Flat screens would probably help, as well, so [it would be easier to make
eye contact]. It’s having that eye-to-eye contact that’s so crucial when you teach and
being able to get people’s attention. And it would be great if our college could have one
lab that was primarily for teaching and then open [one] maybe for public use on the air-
conditioned side of our building of the college, MVR. Because our college is fairly small.
I think there’s enough of us who use computers that it would be worthwhile to do. [Lab
Faculty]
Another idea would be to put all the money that goes into maintaining computer labs into
portable machines so every student is required to have their own laptop of a certain
caliber. Of course I’m not thinking ahead of how one really maintains that or deals with
the updating. But if everyone has their own computer, it doesn’t matter where they are,
you’re simply providing the peripheral station to input sound or for video or statistics.
And have a way of renting licenses, software licenses, working it out with the companies,
where students can use it for X amount of time and it’s cheaper, then it self destructs after
four months, but there’s a way that everyone can get access to it in a learning
environment and it goes away if they choose to buy it later on if they can. [Lab Faculty]
One thing I’ve sort of been mulling around is it seems like there’s a communication
problem between CIT and the users, and whether or not it should be deans
communicating with CIT or department chairs communicating with CIT. I don’t really
have the answer but one possible starting point might be to set up a Web site [run by] CIT
that the individual instructors can have access to, [where CIT] could receive inputs on
what you need. CIT could actually start communicating with the folks that are using that
stuff a little bit more effectively. And the other idea, along with this sort of Web page of
communicating your own needs, is if there’s this long list of software packages that they
hold in some sort of central location, you could say, “I need 20 site licenses for this lab
for this week,” they could send those across campus to that lab, have them downloaded
on those machines for that lab for that week and set to go. So [have] some sort of central
command where you could order different software packages or have your own loaded
for you. It would be nice to know that there’s a place to go to instead of “who do I call. ”
[Lab Faculty]
We have [our own] computing support in our department - I never would have thought of
going to CIT because they’re so decentralized I don’t think they could address our needs.
In fact, my proposal would be to take many of these facilities away from CIT and put
them at the college level. Many colleges have different needs and you might find that the
colleges are more responsive to the needs of their classes than CIT is. I don’t know what
CIT’s mission is, but I would be scared to give them a mission, because if you give them
a mission you also give them a budget, and monies spent on computing in this university
in the last decade or so have been horribly spent. Project 2000, in terms of buying
software and personnel, that was a $50 million project. As far as I can see now, I can no
longer fill out my W-4s by my computer whereas I could before. I have to walk over to
Day Hall and they have to find a card for me. If we were to charge CIT with bringing us
to the next century of computing that would come with a budget, and I’m afraid it would
come from the university’s budget. Whereas each of us individually look at the
department level and say, this much is spent on chalk, overheads [etc.], and we figure this
is enough to put into somebody to display a Web page in our major computing room or
something like that. And we balance these things. I’m afraid if they were balanced at the
university level we’d have another $50 million Project 2000 debacle with nothing to
show for it. [Lab Faculty]
Was CIT part of that? [Lab Faculty]
I don’t know. [Lab Faculty]
But still it’s all computing right, it seems like they would be powerful enough to say
something about that… It just seems if you were in charge of all the computing here and
they were going to do something like that, wouldn’t they know where this works and
where it doesn’t? I guess the answer is no. [Lab Faculty]
I like the idea of somehow fostering an environment where students are learning from
each other, they’re teaching each other; that the assistants in the lab aren’t just there to
check people in or to make sure that things aren’t crashing, that they have certain
expertise in what’s being taught. I think that would be very, very useful. [Lab Faculty]
The faculty innovation program or grant is a really good idea. Some of our faculty right
now are targeting that as the one way they can get [funding] for the equipment. What
they need is just basic equipment and I’m not sure that they’re thinking about the
innovation. They’re just trying to catch up. When I first started, when I decided I was
going to utilize this tool I did it because where I was teaching they had a $300 faculty
grant. At that time, 15 years ago, $300 was just enough incentive for me to take a class to
learn this particular program (it was hypertalk). And that was just enough money, as a
faculty member, to say, okay, this is something that’s really intriguing and I’ll spend
some more of my free time to take this class and to utilize it in my classroom. And that
sort of snowballed. [We need] more smaller incentives for the faculty to get them up to
speed so that it actually won’t increase the demands on the labs, but I think it would make
the computing facilities here much more integrated with the academic programs. [Lab
Faculty]
I’d like there to be standardized software decisions, at least at a college level and maybe
at a university level, so that each professor who is using a computer just a little bit
doesn’t feel like they have to teach the students particular software they’re interested in -
like Excel or MATLAB, [they] are probably the two most important examples, actually.
So there should be deep support for those things. Like the students should have free
licenses to it, there should be ongoing classes for faculty and students all the time. One of
the big problems is we faculty are old and slow and don’t know these things and, you
know, faculty like to think that the students grew up in the computer age and know how
to use computers, but they don’t. They just know how to surf the Web. [Misc. Faculty]
I want to expand on what you said. I would prefer [support] at the university level rather
than the college level, otherwise there would be things like MATLAB, for example,
which would never get into humanities and I would like to use them. If things were
available more globally, people would make use of them. That wouldn’t be across the
board but [they’d use them more than they do now]. [Misc. Faculty]
The problem is CIT can’t do it - CIT’s afraid of the faculty. It’s a big problem that
nobody’s in charge. It involves coordination at a deeper level than any one person can
handle, except for Biddy Martin maybe. As far as I can tell, you can’t make it so that the
faculty standardize on Excel and MATLAB. They [CIT] could facilitate it. I guess the
other way to say this, you could make it happen by making it easy to happen. You get the
faculty to say, “Oh, we are going to standardized on MATLAB and Excel”-that won’t
happen. But if it looks like that will be a good choice, you can make it easy for that to
happen. [Misc. Faculty]
And you could make it a lower resistance path [if] CIT [had classes] teaching Excel three
days a week all year long, for example. [Misc. Faculty]
I’ve actually been involved in trying to promote computer literacy amongst the [faculty]
for years. And one of the [impediments to] this is that if you want to use them just a little
bit, there’s too big a hurdle. It’s too big a hurdle for the faculty; it’s too big a hurdle for
the students. So in terms of my designs, I would like there to be a four-hour or two-hour
MATLAB class that was taught once a week, every week, all year long. And all students
could get a license for free and the faculty could also go to that class. So there wouldn’t
be a hurdle. But most of the faculty don’t even know enough to complain because they’re
not involved in it. It’s just too big a hurdle for them and for their students. Am I clear in
what I’m saying? [Misc. Faculty]
I think it would be unrealistic to expect week after week. But I could imagine a series of
them over the course of a semester. [Misc. Faculty]
Maybe at the beginning of a [semester]. [Misc. Faculty]
That’s how they do the PhotoShop stuff at the library-they do PhotoShop workshops at
the library that are very helpful. And I think [they have] four or five of them for a couple
weeks. [Misc. Faculty]
I think we need better advertisement of the workshops that are available, too, because I
didn’t know about these ones at the library and I’m actually learning about a lot of things
that are available that I didn’t know. [Misc. Faculty]
Yeah, I didn’t know about them either. As a department we’ve talked about trying to do
something there. [Misc. Faculty]
Go to Mann library and say, “Hey, I heard you guys do PhotoShop, can you do one
geared specifically to the [X] Department?” and I bet they would. [Misc. Faculty]
[What's the best way to notify faculty members about programs, labs, etc.?]
Email. [Misc. Faculty]
I read everything I get from CIT. [Misc. Faculty]
I feel that it’s my responsibility to ready my email but I hate it. [Misc. Faculty]
You have to be motivated to read it to start with. If you’re interested in using technology
and finding ways of improving your instruction through technology, then you’ll probably
be more focused on those emails than if you’re thinking, you know, I tried this once and
it didn’t work. [Misc. Faculty]
I think it’s sort of a need basis. If people need to learn something like Excel or PhotoShop
then they can go to CIT workshops, but it’s already there, the workshops. It’s all on the
Web, you can take a workshop now. Can’t you take a workshop through CIT to learn
Web development? I always get the flyers in my mail. [Misc. Faculty]
I think making the classrooms easy to use is definitely important. And I do think that the
university, at least at the college level, can make consistent decisions about what the
[software should be] in these classrooms in the labs. It would make the instructor’s life
much easier. You basically let it run at one place and you can apply it different places. So
I think that’s [it] from the instructor’s point of view. In terms of the student labs, I’m not
really sure what to say I want. I think definitely more availability is an issue for students;
being able to get into these places, and at the times that they work. I try to suggest to
students that they need sleep, but we all know that they work from 11 to 3 and there are
[only] just [so] many labs open at those times for them to work in. So I think that’s an
issue and certainly having site licenses so students can access software and so forth is
important. [Misc. Faculty]
That’s very important. [Misc. Faculty]
It would be useful. Excel is certainly one and just general Office kind of things. They’re
both kind of available anyway. [Misc. Faculty]
I would love to take a two-hour Excel class. [Misc. Faculty]
I would love to take a MATLAB class. [Misc. Faculty]
We should all enroll in each other’s classes. [Misc. Faculty]
The HelpDesk is great. [Misc. Faculty]
I found the CIT course Web page server really good. [Misc. Faculty]
I think it’s really bad. The template is somewhat limited and it isn’t well organized.
[Misc. Faculty]
I’ve actually been asking about this because there’s the Rhodes Hall facility, there’s a
large computer-like room where students have their own computers, and if we could buy
the technology and get it in more places where there’s master-slave computers so the
instructor has the master computer and that output is going to override what the students
will try to do. [Misc. Faculty]
Why is that better than one projection screen? [Misc. Faculty]
We lock them into an environment we want to work in. For example, I want them to be
all doing MATLAB exercises - I don’t want them to be checking their messages and
reaching other friends, surfing the Web, things like that. I want to be able to say from my
station that everyone will only be able to access MATLAB right now. That gets the
hands-on activity in there so that we’re giving them instruction [to] exercise their mind
for the time, and we don’t run the risk of having them all going doing other things like
emailing friends. [Misc. Faculty]
I’m pretty sure the technology is available, because we were talking about these smaller
labs where just computer pairs are linked so that they both do the same thing at the same
time. But we haven’t explored whether that can apply to a much bigger lab. [Misc.
Faculty]
There has to be some kind of control so the students are not going off doing what they
shouldn’t be. Something that puts a constraint on it. [Misc. Faculty]
…it’s about student labs, as in students receiving instructions in the lab with the
computer in front of them. I think for a programming class we really could use something
like that. But I also understand it’s a very big class so I haven’t gone ahead and asked for
it because I tend to think that’s just a dream. [Misc. Faculty]
If you have 150 students each with a screen in front of them, that would be good for you?
[Misc. Faculty]
Not necessarily. But the [way the] course is run there’s a lecture, there’s a section. I think
a lecture is valuable when they are restricted so that they can't do stuff when they have to
pay attention. They cannot play on the computer. But for the section, for doing exercises,
I think it would be good for them to have that. I haven’t asked for it because I think it’s
impossible, but certainly if it becomes possible, I think it would be a great use in a
programming class. [Misc. Faculty]
But don’t you think that by the time it’s possible all the students will have laptops and
then you could have some wireless network? [Misc. Faculty]
I would be concerned about that because, maybe my imagination is limited but I’m
wondering if it would ever be the case that all students would have a laptop. And I would
feel worried about having something that had to be done on a laptop if there was even
one student who couldn’t participate. [Misc. Faculty]
The same problem [happens] with faculty. When they talk about getting the rooms
electronic, there’s a whole issue, do they have to put a computer in the room or not. And I
think a lot of what happens is they put the computer in the room because not all faculty
have laptops but the ones that don’t have laptops are afraid of the equipment anyway. I
don’t know what the statistics are, but my sense is that the in-room computers don’t get
used that much. [Misc. Faculty]
I don’t know but I bet you’re right. [Misc. Faculty]
Global computing. You have your own laptop and you can link into certain resources.
That way you’re not sharing it with everybody else and you have your own laptop with
all of your files. And common software [as well as] a certain number of specialty
software, you log in and it’s accessible, that would be nice. [Grad Student]
Just like checking journals and stuff like that, same idea. [Grad Student]
I think the most useful place to put [computer labs] is in departments, not in central
locations. Because if it’s in your building then people hopefully don’t go there just to
screw around. They go there to work. But if there’s a place where there’s coffee and
sodas and candy bars and all kinds of other foolishness going on, then it’s a hangout.
Libraries are hangouts, they’re central locations where people come to work, so they
hang out there too. [Grad Student]
I agree. I think that departments should be able to provide computers for their graduate
students and that will be quiet. Then the library could be short-term catalog access,
Internet to look for literature searches and that’s about it. That’s what I'd do. [Grad
Student]
But I think the problem is that not all departments are equal when it comes to funding. So
not everybody has the same access. If there was some way that that could be provided by
the school and there was some kind of a ratio, like there should be this many computers
available to such a number of grad students in each building, and those were in smaller
clusters, much more dispersed, I think that would do a lot to make it more accessible.
Another idea I had was some kind of online registry where, say, you know you need a
computer between 2 and 4 on Tuesday because that’s when your break between classes
is, what if you could sign up online somewhere for a computer in a certain lab. Sure, you
wouldn’t always get it, but that might help a little bit for those people who can plan in
advance. [Grad Student]
I still like the mass purchasing idea to get more people the economy-of-scale discounts,
and they could have their own computer. And of course, as suggested, some classes on
how to hook up to Ethernet or how to get mobile. I have no idea. They may already have
those kind of classes, I just don’t know. [Grad Student]
I don’t think they do. Those Ethernet ports just appeared at the beginning of this year.
There used to be the ones in the library café but those big ones just appeared in Olin and
there’s no signs up, no nothing about what to do with them except if you happen to go
and find the right piece of paper. [Grad Student]
Didn’t CIT training cover that? Not that I went, but I eventually would have. [Grad
Student]
The older grad students wouldn’t have [that class]. [Grad Student]
They basically have it if you want it, a refresher course. Or is that just for new students?
[Grad Student]
I thought it was part of [student orientation]. But [what] if they made it a refresher course,
like a 20-minute, while-you-were-working-all-year-here’s-what-we-did [course, where]
they tell you what’s been updated and what hasn’t. [Grad Student]
If there were info sheets posted right next to the computers-there might be, I don’t know-
but something accessible like Computers for Dummies, [students could] use that. You
don’t need a huge book. [Grad Student]
They do have the information at most of the places. You just have to know where to look.
And if they’re not at computers you may to have ask the person at the desk. [Grad
Student]
One thing [that would be great would be] if this university would have a big initiative and
a sale on laptops to promote people to buy their own. [Grad Student]
Along with the software. [Grad Student]
Public labs are for software use. Things that I can’t pay $200 for. [Grad Student]
Yeah, but there’s a great price break in a lot of software that Cornell has. I’ve just
[purchased] a lot of this recently through, I think, CIT. Some of it can be pretty cheap.
[Grad Student]
Stuff like Office? The Cornell Store still sells that for around $200. [Grad Student]
Get laptops and use them. There are these Ethernet ports you were talking about,
definitely in Olin library, they just put in a bunch of new ones this year. There are tables
in the middle of the library with lamps [where] you can plug in your computer and plug
into Ethernet and that’s a really good option. I bring my laptop a lot if I know I’m going
to have a couple of hours when I need to work. The one problem, at least in Olin, is that
they’re also desks for doing regular work and I think a lot of people don’t know that
they’re actually computer stations, so it’s often really hard to get one without kicking
somebody out. This is a really simple thing, these should be reserved for people with
laptops and that would make a big difference toward making me feel it was worthwhile to
bring my laptop instead of trying to use a stationary computer. [Grad Student]
Are there enough regular desks? [Grad Student]
Yes, I’ve been in there a couple times in the last few weeks with my laptop and there are
a lot of desks, but I think people just don’t realize they’re [anything more than] nice new
places with fancy lamps. A lot of people don’t even know you can plug your laptop in.
Some kind of publicity that would tell grad students [about the facilities would be useful].
[Grad Student]
In the lab café in Olin there’s actually a little handout about how to configure your
computer. On a Mac it’s really easy. It’s a little more complicated on a PC. [Grad
Student]
You can check out that cable from the desk from Olin. You need a dongle for your
laptop, though, the little thing that you plug into your laptop that then plugs into the
Ethernet cable. Usually [the cable] doesn’t go right into your laptop. But obviously you
need that. [Grad Student]
Appendix A
                              CIT Public Computing Labs
                                    Faculty Users
                                   Discussion Guide

Introduce moderators

Purpose: We’ve invited you here to discuss your instructional computing needs and your
use of CIT’s instructional labs. We’d also like to gather your input about how your needs
might evolve in the future.

Ground Rules for the Discussion:
 Everyone’s opinion is important. But please, only one person speak at a time so we
    don’t miss anything.
   We are taping the session so we accurately capture everyone’s ideas.
   This is a nonjudgmental environment. Feel free to give your honest opinion, and to
    agree or disagree with what others have said.
   The anonymity of participants is assured. There will never be any reporting of who
    attended this discussion, or who said what.
   Pens and paper are provided so you can jot down notes or points that come to mind
    while someone else is speaking.
   We’d like to encourage a relaxed atmosphere. Feel free to get yourself a drink, use
    the rest room, etc.

Please introduce yourself, tell us which department you are affiliated with, and a little
about the courses you typically instruct.
In what ways do you incorporate the use of computers into the courses you instruct or the
coursework you assign to students?
Please describe the computing hardware and software requirements for students taking
your class(es). Does your department, college, or the university, provide students with
ample access to these resources?
Please describe the computing resources available to you for instructional purposes
within your department or college? Is this sufficient for your current needs? Future
needs?
Are there ways you would like to use computers for instruction, but are unable to find the
resources at Cornell? Describe these hardware or software constraints.
In the past, you have all arranged to teach one or more course sessions in one of CIT’s
instructional labs. In what ways have you used the labs?
How did you find out about the labs and what they have to offer?
Please comment on the support or assistance you’ve received from CIT staff members in
arranging for your use of these facilities.
Did any of you have to arrange for software to be loaded onto the lab computers? How
did that process go for you?
Are there additional ways you would like to use computers for instruction, but are unable
to find the resources at Cornell? Describe these hardware or software constraints.
What changes to the instructional labs can be made to better accommodate your needs?
Layout, location, availability, capacity, etc.
Forgetting about how things are currently structured, if you could model Cornell’s public
computing resources to best meet your instructional needs, what would you suggest?
Appendix B
                           CIT Instructional Computing Labs
                                  Faculty Non-Users
                                   Discussion Guide

Introduce moderators

Purpose: We’ve invited you here to discuss your instructional computing needs, the
resources available to meet those needs, and your opinion of those resources. We’d also
like to gather your input about how your needs might evolve in the future.

Ground Rules for the Discussion:
 Everyone’s opinion is important. But please, only one person speak at a time so we
    don’t miss anything.
   We are taping the session so we accurately capture everyone’s ideas.
   This is a nonjudgmental environment. Feel free to give your honest opinion, and to
    agree or disagree with what others have said.
   The anonymity of participants is assured. There will never be any reporting of who
    attended this discussion, or who said what.
   Pens and paper are provided so you can jot down notes or points that come to mind
    while someone else is speaking.
   We’d like to encourage a relaxed atmosphere. Feel free to get yourself a drink, use
    the rest room, etc.

Please introduce yourself, tell us which department you are affiliated with, and a little
about the courses you typically instruct.
In what ways do you incorporate the use of computers into the courses you instruct or the
coursework you assign to students?
Please describe the computing hardware and software requirements for students taking
your class(es). Does your department, college, or the university, provide students with
ample access to these resources?
In what ways can the university better meet the computing needs of your students?
Please describe the computing resources available to you for instructional purposes
within your department or college? Is this sufficient for your current needs? Future
needs?
Are there ways you would like to use computers for instruction, but are unable to find the
resources at Cornell? Describe these hardware or software constraints.
Are you familiar with the instructional computing facilities supported by CIT?
What are some of the things you know about the instructional labs and what they have to
offer?
[Distribute map with CIT instructional computing facilities] Have you ever used or
considered instructing a class in one of these labs?
Describe any perceived limitations or other obstacles that may have prevented you from
using the CIT instructional labs.
What changes to the instructional labs can be made to better accommodate your needs?
Layout, location, availability, capacity, etc.
Forgetting about how things are currently structured, if you could model Cornell’s public
computing resources to best meet your instructional needs, what would you suggest?
Appendix C
                            CIT Public Computing Labs
                      Undergraduate and Graduate Student Users
                                 Discussion Guide

Introduce moderators

Purpose: We’ve invited you here to discuss the ways you use Cornell’s computing
resources, and get your suggestions for changes to better support student needs in the
future.

Ground Rules for the Discussion:
 Everyone’s opinion is important. But please, only one person speak at a time so we
    don’t miss anything.
   We are taping the session so we accurately capture everyone’s ideas.
   This is a nonjudgmental environment. Feel free to give your honest opinion, and to
    agree or disagree with what others have said.
   The anonymity of participants is assured. There will never be any reporting of who
    attended this discussion, or who said what.
   Pens and paper are provided so you can jot down notes or points that come to mind
    while someone else is speaking.
   We’d like to encourage a relaxed atmosphere. Feel free to get yourself a drink, use
    the rest room, etc.

Please introduce yourself by telling us your name, major, where you’re from, and maybe
something interesting or quirky about your hometown.
How many of you have your own computer at your campus residence? PC or Mac?
Operating system? What software do you have installed on your computer?
Where are some of the locations on campus that computers are available for your use?
        How often do you use the computers at these facilities?
        Do you tend to prefer one location over others? What are some of the
        factors that contribute to this preference?
        What are some of the reasons you use the computers in these facilities?
        For what purposes might you prefer to use a computer in a public lab as
        opposed to using your own computer?
        Please describe the atmosphere you have observed when using one of the
        public computing labs. Is the atmosphere conducive to the type of
        computing you normally perform in the labs?
        [Distribute map of CIT public computing facilities] Were you aware that
        there are computers available in all of these facilities?
What changes do you suggest to make the computer labs around campus more useful to
students?
Forgetting about how things are structured right now, if you could model Cornell’s public
computing resources to best meet student needs, what would you suggest?
Appendix V - WebSurveyor Survey instrument:

1) Your status: (Select one)
   Freshman        Sophomore        Junior      Senior       Graduate
Student

2) Your College: (Select one)
   Agriculture and Life Sciences      Architecture, Art, and Planning
   Arts and Sciences       Engineering        Hotel School      Human
Ecology     Industrial and Labor Relations        Johnson Graduate
School of Management        Law School         Veterinary Medicine
   Other (please specify) If you selected other please specify:


3) Do you live: (Select one)
   On campus       Off campus

4) Do you have your own computer in your Cornell residence?
(Select one)
   Yes, a desktop system        Yes, a laptop/portable system         Yes,
both a desktop and a laptop/portable system          No, I do not own a
computer

5) Which of the following CIT Public Computer Labs have you
used? - Please check all that apply
   Carpenter Library basement        Clara Dickson Hall        Mann
Library Laptop Loaners      Noyes Community Center            Original
Mann Building: room 106         Robert Purcell Community Center
   Stimson Hall A: Teleconferencing Facility        Stimson Hall B: Lab
   Upson Hall: room B-7        Uris Library      None of the Above

6) How often do you use CIT Public Computer Labs? (Select
one)
   Frequently (5+ times per week)        Often (3 - 4 times per week)
   Occasionally (1 - 2 times per week)         Rarely (less than once per
week)      Never
7) While in a lab, do you prefer to use: (Select one)
   A PC system, never a Macintosh       Usually a PC system, but
occasionally a Macintosh     Whichever is available first - no
preference      Usually a Macintosh system, but occasionally a PC
   A Macintosh system, never a PC

8) If the current Macintosh systems were replaced with
Macintosh OS X systems, would you then prefer to use: (Select
one)
   A PC system, never a Macintosh       Usually a PC system, but
occasionally a Macintosh     Whichever is available first - no
preference      Usually a Macintosh system, but occasionally a PC
  A Macintosh system, never a PC       Don't know enough about
Macintosh OS X to provide an informed response

9) If wireless networking (Red Rover) was installed in all of the
CIT Public Computer Labs listed above, would you... (Select
one)
   always use your own laptop in the labs      usually use your own
laptop, but occasionally use a lab computer     occasionally use your
own laptop, but usually use a lab computer      rarely use your own
laptop in the labs    never use my own laptop in the labs / don't own
a laptop

10) If you have any questions, comments, concerns and
suggestions for the CIT Public Computer Labs, please provide
them below:
Appendix VI – E-mail Survey Results


E-Mail Survey Results: Full Data



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the full set of responses from all 809 respondents.
Your status: (Select one)

                                                                                                          231 Graduate Student
                                                                                                          180 Junior
                                                                                                          160 Senior
                                                                                                          125 Freshman
                                                                                                          115 Sophomore

                                                                         28.5 %

             22.2 %




                                                                                  14.2 %

              19.7 %




                                        15.4 %




Your College: (Select one)

                                                                                     238 Arts and Sciences
                                                                                     195 Engineering
                                                                                     158 Agriculture and Life Sciences
                                                                                      63 Human Ecology
                                                                                      30 Hotel School
                                                                                      29 Johnson Graduate School of Management
                                             29.2 %                                   29 Industrial and Labor Relations
                                                                                      27 Architecture, Art, and Planning
                                                                                      23 Law School
        24.0 %                                                                        13 Veterinary Medicine
                                                                                       9 Other




                                                                     1.1 %
                                                                     1.6 %
                                                                    2.8 %

                                                                 3.3 %

                                                         3.6 %
                 19.4 %
                                                 3.6 %
                                     3.7 %
                             7.7 %
Do you live: (Select one)

                                                                                                                              505 Off campus
                                                                                                                              304 On campus



                                        62.4 %




                                                                              37.6 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                          369 Yes, a desktop system
                                                                                          339 Yes, a laptop/portable system
                                                                                           76 Yes, both a desktop and a laptop/portable system
                                                                                           24 No, I do not ow n a computer
                                                            45.7 %




                                                                                  3.0 %




                                                                          9.4 %




                        42.0 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          63.3 %                                                                                                                 515 Uris Library
540
                                                                                                                                 270 Robert Purcell Community Center
520                                                                                                                              214 Noyes Community Center
500                                                                                                                              203 Carpenter Library basement
480                                                                                                                              170 Upson Hall: room B-7
460                                                                                                                              140 None of the Above
                                                                                                                                 125 Mann Library Laptop Loaners
440
                                                                                                                                 124 Clara Dickson Hall
420                                                                                                                              122 Original Mann Building: room 106
400                                                                                                                               67 Stimson Hall B: Lab
380                                                                                                                               19 Stimson Hall A: Teleconferencing Facility
360
340
320
                     33.2 %
300
280
260
                               26.3 %
240                                     24.9 %
220
                                                 20.9 %
200
180                                                       17.2 %
160                                                                 15.4 %     15.2 %        15.0 %
140
120
100                                                                                                     8.2 %
 80
 60                                                                                                                   2.3 %
 40
 20
  0
      Uris Library   Noyes Community Center         None of the Above   Clara Dickson Hall      Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                     305 Rarely (less than once per w eek)
                                                                                                                                     171 Occasionally (1 - 2 times per w eek)
                                                                                                                                     131 Frequently (5+ times per w eek)
                                                                                                                                     104 Never
                                                                                                                                      99 Often (3 - 4 times per w eek)
                                                                                   37.7 %




21.1 %




                                                                                                                        12.2 %




                              16.2 %
                                                                                    12.8 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              485 A PC system, never a Macintosh
                                                                                                                              201 Usually a PC system, but occasionally a Macintosh
                                                                                                                               62 Whichever is available first - no preference
                                                                                                                               34 A Macintosh system, never a PC
                                60.4 %                                                                                         21 Usually a Macintosh system, but occasionally a PC




                                                                                                    2.6 %

                                                                                                  4.2 %



                                                                                          7.7 %




                                         25.0 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      269 A PC system, never a Macintosh
                                                                                                      229 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                      162 Usually a PC system, but occasionally a Macintosh
                                                                                                       63 Whichever is available first - no preference
                                                                                                       49 A Macintosh system, never a PC
                                                         33.4 %                                        33 Usually a Macintosh system, but occasionally a PC




28.4 %




                                                                         4.1 %



                                                                      6.1 %



                                                             7.8 %

                           20.1 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          45.0 %
            380                                                                                                                 362 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                143 occasionally use your ow n laptop, but usually use a lab computer
            360                                                                                                                 134 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                102 rarely use your ow n laptop in the labs
            340                                                                                                                  64 alw ays use your ow n laptop in the labs
            320

            300

            280

            260

            240

            220

            200

            180
                                             17.8 %
            160                                              16.6 %

            140
                                                                              12.7 %
            120

            100
                                                                                                  8.0 %
             80

             60

             40

             20

             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      arv22@cornell.edu
                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      Please fix up / make more up to date computers available in kennedy Hall

                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.
                      better instructions on how to use Macs b/c those things are confusing.

                      More PC's for the libraries instead of Macs.

                      Get some decent Macs and have them run OS X
   more USB ports

   Thank you

   I would really like to see Mac OSX used on campus in computer labs. I have
    been *extremely* disappointed with CU's lack of Mac OSX support.

   The new computers in upson B7 are really lousy. The computers in carpenter are..
    okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
    because they are running windows 2000? Considering using windows 2000 or
    windows XP instead of win98

   good job

   Please provide more network fasilities for labtop, even in Library.

   Thanks!

   definitely install OS X for the macs, I'm sure it would fix so many problems... but
    is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

   More loaner labtops in Uris and Olin!

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.
   tree free cornell!!

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   more PCs less macs!!!

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!

   I find the CIT PC lab is helpful and hope it will work better.
   I have found my experience with CIT Public Computer Labs fulfilling. It is very
    useful to have computing power readily available.
   You know, I've got a wireless card but it is impossible to get redrover to work for
    me in the libraries. It really sucks. How can I get help?

   nobody is going to hall their own computer around to use wireless networking
    even if they do have a laptop. they are still to heavy to carry all day and the
    computer labs are easy and conveinent

   It is great that the lab in Noyes is open 24/7. Please keep this up.

   Keep Red Rover free and lower on campus ethernet charge

   can you install ssh login client software such as putty?
   also can you please upgrade to mac os X?
   thank you
   I am using the MENG Lab in Upson

   The Macs in the CIT lab are not taken care of properly at all because my one at
    home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I think this a great service that the University provides to students!!!
   I will like to have more laptops available for renting (as in Uris and mann)

   I like, I like.

   PC is the best
   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   put up internet ports in the lab wireless with red rover and hard wired jacks in
    certin places. also the labs like uris library are always crowded it may be
    worthwile to distribute more funds to them
   The Computer Labs are good. :)

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.
   I really like the new computer lab in Catherwood Library.

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   Release Eudora for Mac OSX

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   the availability of laptops at mann should be publicized more, they are very
    useful.

   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   Install more computers. Invariably there is a wait.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   Keeps getting better. Good job.
   The labs are a great idea.
    the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   i haven't found clear instructions to use my wireless modem with red rover

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   some of the computers are really slow.

   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   csug is where it's at

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   how likely is an upgrade to mac os x and/or wireless networking?

   If I went to the labs, I would not use a Mac, ever.

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   The CIT help desk is excellent

   PCs are the greatest!


   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.

   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   Keep up great work!

   Nope

   try to spread the word about wireless networking...no one seems to know much
    about it!

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.
   They really should be updated to MacOSX jaguar

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)
   CU should look into computer loaning programs such as the one that Wakeforest
    has.

   I would like longer hours for the public labs, particularly NOYES and more
    macintoshes on the engineering quad, like at upson.
    I wish for mathematica on the mac.
    I have used the lab in Dickson during the summer when the lab hours of labs on
    the Engineering quad were reduced. It has been a great inconvience to have the
    lab hours reduced so much during the summer months (especially not having
    many hours on the weekends). I have been here for two summers so far and it has
    been a large inconvience. Anytime... The lab in Caprenter is always busy and you
    usually have to wait for a computer or go somewhere else. I used to use this lab
    often but now very rarely because most often than not there is never a computer
    available when I go there. Even though there is ACCEL in the engineering
    library, computers at ACCEL are rarely availabe during the day or evening due to
    classes and seminars that reserve the computer rooms of ACCEL. This then just
    leaves Upson basement lab. It is really nice now that they have gotten the newer
    computers with better screens however, the temperature is kept much too low in
    this room. I realize that the temperature sould be kept low due to the large
    number of computers however, I have been froze out of this room too many times
    to count. Even during the summer... I really don't think that there is any need for
    the temperature to be as low as it is. I have even taken a blanket with me to the
    lab on several occasions if I needed to be there for a substantial amount of time.
    With only the computer lab in Carpenter which is always full and the computer
    lab in Upson, there is a need for more computer access on the Engineering quad.
    Perhaps there is to be another facility once Duffield is finished? Also, I have
    found it to be a LARGE inconvience on MULTIPLE occasions that there is no
    wireless in the lab in Upson and I am not the only one to have been annoyed at
    this lack of service. I have also found the closure of Upson lab at 6pm on Friday
    to be an inconvience and it would be nice if it opened at 10am on Saturday and
    Sunday instead of noon as well as stay open later on Saturday. Hope this is
    helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   OS X would be great :-). So would Windows XP.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   no problems
    I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   They are open at great times and long enough.
    More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I use the microcomputing center at the vet school for all of my computer related
    needs, but I'm not sure if this counts as a "CIT" lab....

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   You need to add more computer labs which remain open for 24hrs

   More PC's at the vet school

   I usually use the labs when I am required to use software that I don't own on my
    computer- especially if it is windows software, since I own a mac. I also use the
    rooms when I am nearby and don't have my computer with me.

   Put RedRover back in Balch!!!


   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.
    Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   In Uris Library there is often a line of people waiting to use PCs, while half of the
    Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
    one prefers Macs. Replacing them with PCs is a great idea.

   could we please be alloted more sheets of paper each semester??

   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.

   Macs suck!!
    the computers in the library in the vet school never work right--internet always
    shutting down

   Macs suck!!
    The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu
    I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   Please convert totally to PC's, since this is what will be found in the real world.
   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   I live in Schuyler House, where I would
    get ResNet, but for the fact that it is
    too slow and expensive.

   none

   get rid of the macs!
    have more laptops and PC computers available.

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.
    These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.
   bear access is not esy to use, not enouh bear access programms in the lab of
    Malott Hall

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Its great that some of the computer labs are open 24hrs. I benefit greatly from
    them. But is it possible to change those computers to the new flat screens found at
    other labs?

   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   red rover is good. netprint is good. unix labs are good

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.

   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient. No comments!! Thanks

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.
   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage
   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   provide more information on Net-Print services... perhaps post by printers?

   Overall, the labs are great.

   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.
   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.

   the cit labs are great, very useful and extremely accessible

   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   I love the loaners in Mann!

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.

   Please install as many wireless access point as you can.

   Please provide machines with Linux

   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
E-Mail Survey Results: Freshmen Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 125 respondents who are freshmen.
Your status: (Select one)

                                                                                      125 Freshman




100.0 %




Your College: (Select one)

                                                                   44 Arts and Sciences
                                                                   26 Engineering
                                                                   25 Agriculture and Life Sciences
                                                                   14 Human Ecology
                                                                    7 Architecture, Art, and Planning
                                        35.2 %                      5 Industrial and Labor Relations
                                                                    4 Hotel School




  20.8 %




                                                           3.2 %


                                                         4.0 %


                                                 5.6 %


                             20.0 %
                                      11.2 %
Do you live: (Select one)

                                                                                                                       123 On campus
                                                                                                                         2 Off campus




98.4 %

                                                                                                    1.6 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                    58 Yes, a laptop/portable system
                                                                                    56 Yes, a desktop system
                                                                                     9 Yes, both a desktop and a laptop/portable system
                                                                                     2 No, I do not ow n a computer
                                                           46.4 %




                                                                            1.6 %


                                                                          7.2 %




                            44.8 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

         50.4 %                                                                                                                            63 Uris Library
65                                                                                                                                         53 Robert Purcell Community Center
                                                                                                                                           30 Clara Dickson Hall
                                                                                                                                           26 None of the Above
60
                                                                                                                                           17 Carpenter Library basement
                    42.4 %
                                                                                                                                           10 Original Mann Building: room 106
55                                                                                                                                          8 Noyes Community Center
                                                                                                                                            6 Upson Hall: room B-7
50                                                                                                                                          5 Mann Library Laptop Loaners
                                                                                                                                            5 Stimson Hall B: Lab
                                                                                                                                            2 Stimson Hall A: Teleconferencing Facility
45

40

35                            24.0 %

30                                          20.8 %


25

                                                       13.6 %
20

15                                                                 8.0 %
                                                                               6.4 %
10                                                                                         4.8 %
                                                                                                   4.0 %     4.0 %
                                                                                                                           1.6 %
5

0
     Uris Library      Clara Dickson Hall            Original Mann Building: room 106                Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                               59 Rarely (less than once per w eek)
                                                                                                                                               27 Never
                                                                                                                                               25 Occasionally (1 - 2 times per w eek)
                                                                                                                                                8 Frequently (5+ times per w eek)
                                                                             47.2 %
                                                                                                                                                6 Often (3 - 4 times per w eek)




                                                                                                                                   4.8 %



       21.6 %                                                                                                              6.4 %




                                                                                        20.0 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              72 A PC system, never a Macintosh
                                                                                                                              29 Usually a PC system, but occasionally a Macintosh
                                                                                                                              13 Whichever is available first - no preference
                                                                                                                               4 A Macintosh system, never a PC
                                   59.0 %                                                                                      4 Usually a Macintosh system, but occasionally a PC




                                                                                                     3.3 %

                                                                                                   3.3 %




                                                                                         10.7 %



                                    23.8 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       48 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       32 A PC system, never a Macintosh
                                                                                                       25 Usually a PC system, but occasionally a Macintosh
                                                                                                        8 Whichever is available first - no preference
                                                                                                        7 A Macintosh system, never a PC
                                                     38.7 %
                                                                                                        4 Usually a Macintosh system, but occasionally a PC




25.8 %                                                                      3.2 %


                                                                          5.6 %



                                                                  6.5 %



                                  20.2 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

           62           46.8 %
                                                                                                                                  58 never use my ow n laptop in the labs / don't ow n a laptop
           60                                                                                                                     21 usually use your ow n laptop, but occasionally use a lab computer
           58                                                                                                                     17 rarely use your ow n laptop in the labs
           56                                                                                                                     17 occasionally use your ow n laptop, but usually use a lab computer
           54                                                                                                                     11 alw ays use your ow n laptop in the labs
           52
           50
           48
           46
           44
           42
           40
           38
           36
           34
           32
           30
           28
           26
                                              16.9 %
           24
           22
                                                             13.7 %          13.7 %
           20
           18
           16
                                                                                                 8.9 %
           14
           12
           10
            8
            6
            4
            2
            0
never use my ow n laptop in the labs / don't ow n a laptop                     alw ays use your ow n laptop in the labs




                      Thank you

                      More loaner labtops in Uris and Olin!

                      I have found my experience with CIT Public Computer Labs fulfilling. It is very
                       useful to have computing power readily available.

                      The Computer Labs are good. :)

                      Release Eudora for Mac OSX

                      the type of computer is less relevant then the software it has. I have a mac and a
                       pc in myu room as well as *nix boxes at home which i use. THe only reason to go
                       to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

                      the availability of laptops at mann should be publicized more, they are very
                       useful.
   I think you should consider installing commonly used programs such as AIM and
    stuff


   the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   If I went to the labs, I would not use a Mac, ever.

   The CIT help desk is excellent

   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.

   try to spread the word about wireless networking...no one seems to know much
    about it!

   They really should be updated to MacOSX jaguar


   Make sure the people in the labs to help us stay awake.

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   Put RedRover back in Balch!!!


   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   provide more information on Net-Print services... perhaps post by printers?
E-Mail Survey Results: Sophomores Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 115 respondents who are sophomores.
Your status: (Select one)

                                                                                    115 Sophomore




100.0 %




Your College: (Select one)

                                                                  40 Arts and Sciences
                                                                  26 Engineering
                                                                  24 Agriculture and Life Sciences
                                                                  12 Human Ecology
                                                                   9 Industrial and Labor Relations
                                      34.8 %                       2 Hotel School
                                                                   1 Other
                                                                   1 Architecture, Art, and Planning




  22.6 %




                                                          0.9 %
                                                          0.9 %
                                                         1.7 %



                                                 7.8 %




                                        10.4 %
                             20.9 %
Do you live: (Select one)

                                                                                                                               64 On campus
                                                                                                                               51 Off campus


                                                      55.7 %




                                                                          44.3 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                           61 Yes, a desktop system
                                                                                           47 Yes, a laptop/portable system
                                                                                            7 Yes, both a desktop and a laptop/portable system
                                         53.0 %




                                                                                   6.1 %




                                         40.9 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

         71.3 %                                                                                                                   82 Uris Library
85                                                                                                                                52 Robert Purcell Community Center
                                                                                                                                  36 Clara Dickson Hall
80                                                                                                                                31 Noyes Community Center
                                                                                                                                  29 Carpenter Library basement
75
                                                                                                                                  23 Upson Hall: room B-7
                                                                                                                                  21 Mann Library Laptop Loaners
70
                                                                                                                                   7 Stimson Hall B: Lab
65                                                                                                                                 7 None of the Above
                                                                                                                                   6 Original Mann Building: room 106
60                                                                                                                                 1 Stimson Hall A: Teleconferencing Facility
                    45.2 %
55

50

45
                              31.3 %
40
                                            27.0 %
35                                                   25.2 %

30                                                             20.0 %
                                                                          18.3 %
25

20

15
                                                                                       6.1 %     6.1 %        5.2 %
10
                                                                                                                      0.9 %
5

0
     Uris Library      Clara Dickson Hall              Upson Hall: room B-7               None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                      47 Rarely (less than once per w eek)
                                                                                                                                      37 Occasionally (1 - 2 times per w eek)
                                                                                                                                      11 Frequently (5+ times per w eek)
                                                                                                                                      10 Never
                                                                                      40.9 %                                          10 Often (3 - 4 times per w eek)




                                                                                                                          8.7 %

      32.2 %



                                                                                                              8.7 %


                                                                              9.6 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                               72 A PC system, never a Macintosh
                                                                                                                               24 Usually a PC system, but occasionally a Macintosh
                                                                                                                               14 Whichever is available first - no preference
                                                                                                                                3 Usually a Macintosh system, but occasionally a PC
                                                                                                                                2 A Macintosh system, never a PC
                              62.6 %




                                                                                                     1.7 %
                                                                                                     2.6 %




                                                                                            12.2 %




                                           20.9 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                        42 A PC system, never a Macintosh
                                                                                                        34 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        18 Usually a PC system, but occasionally a Macintosh
                                                                                                        12 Whichever is available first - no preference
                                                                                                         7 A Macintosh system, never a PC
                                                       36.5 %                                            2 Usually a Macintosh system, but occasionally a PC




29.6 %                                                                     1.7 %


                                                                         6.1 %




                                                                10.4 %


                                15.7 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

            54            43.9 %
                                                                                                                                  50 never use my ow n laptop in the labs / don't ow n a laptop
            52
                                                                                                                                  19 usually use your ow n laptop, but occasionally use a lab computer
            50                                                                                                                    18 rarely use your ow n laptop in the labs
            48                                                                                                                    17 occasionally use your ow n laptop, but usually use a lab computer
            46                                                                                                                    10 alw ays use your ow n laptop in the labs
            44
            42
            40
            38
            36
            34
            32
            30
            28
            26
            24
            22                               16.7 %
                                                             15.8 %
            20                                                               14.9 %
            18
            16
            14                                                                                   8.8 %
            12
            10
             8
              6
              4
            2
            0
never use my ow n laptop in the labs / don't ow n a laptop                     alw ays use your ow n laptop in the labs




                      more USB ports

                      The new computers in upson B7 are really lousy. The computers in carpenter are..
                       okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
                       because they are running windows 2000? Considering using windows 2000 or
                       windows XP instead of win98

                      definitely install OS X for the macs, I'm sure it would fix so many problems... but
                       is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

                      The G3's are terrible. Nobody uses them if they have a choice. Replacing them
                       with G4's with OS X would obviously make the computers better, but I doubt that
                       significantly more people would use them.

                      Then again I'm pretty sure the decision to use Macs is more related to a Mac
                       enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
                       analysis on the part of the people buying for the labs.

                      You know, I've got a wireless card but it is impossible to get redrover to work for
                       me in the libraries. It really sucks. How can I get help?

                      can you install ssh login client software such as putty?
                       also can you please upgrade to mac os X?
                       thank you
   I like, I like.

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   nope

   no problems

   none

   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.
E-Mail Survey Results: Juniors Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 180 respondents who are juniors.
Your status: (Select one)

                                                                                          180 Junior




100.0 %




Your College: (Select one)

                                                                   66 Arts and Sciences
                                                                   37 Engineering
                                                                   37 Agriculture and Life Sciences
                                                                   17 Human Ecology
                                                                   10 Hotel School
                                      36.7 %
                                                                    7 Industrial and Labor Relations
                                                                    5 Architecture, Art, and Planning
                                                                    1 Other




 20.6 %



                                                           0.6 %
                                                          2.8 %

                                                        3.9 %


                                                5.6 %



                             20.6 %     9.4 %
Do you live: (Select one)

                                                                                                                                126 Off campus
                                                                                                                                 54 On campus




                            70.0 %




                                                                                    30.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                             98 Yes, a desktop system
                                                                                             66 Yes, a laptop/portable system
                                                                                             10 Yes, both a desktop and a laptop/portable system
                                                                                              5 No, I do not ow n a computer
                                       54.7 %




                                                                            2.8 %


                                                                          5.6 %




                                         36.9 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

155       80.0 %                                                                                                                   144 Uris Library
150                                                                                                                                 84 Noyes Community Center
145                                                                                                                                 72 Robert Purcell Community Center
140                                                                                                                                 45 Carpenter Library basement
135                                                                                                                                 36 Upson Hall: room B-7
130                                                                                                                                 34 Mann Library Laptop Loaners
125                                                                                                                                 25 Original Mann Building: room 106
120                                                                                                                                 24 Clara Dickson Hall
115                                                                                                                                 15 Stimson Hall B: Lab
110                                                                                                                                  6 None of the Above
105                                                                                                                                  5 Stimson Hall A: Teleconferencing Facility
100
 95                  46.7 %
 90
 85
                              40.0 %
 80
 75
 70
 65
 60
 55                                       25.0 %
 50
 45                                                20.0 %
                                                            18.9 %
 40
 35                                                                  13.9 %    13.3 %
 30
 25                                                                                          8.3 %
 20
 15                                                                                                   3.3 %        2.8 %
 10
  5
  0
      Uris Library            Carpenter Library basement                Clara Dickson Hall     None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                        63 Rarely (less than once per w eek)
                                                                                                                                        43 Occasionally (1 - 2 times per w eek)
                                                                                                                                        36 Frequently (5+ times per w eek)
                                                                                                                                        31 Often (3 - 4 times per w eek)
                                                                                                                                         6 Never
                                                                                        35.2 %




 24.0 %




                                                                                                                           3.4 %




                                                                                                         17.3 %


                                       20.1 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                                106 A PC system, never a Macintosh
                                                                                                                                 48 Usually a PC system, but occasionally a Macintosh
                                                                                                                                 18 A Macintosh system, never a PC
                                                                                                                                  4 Whichever is available first - no preference
                                  59.2 %                                                                                          3 Usually a Macintosh system, but occasionally a PC




                                                                                                      1.7 %
                                                                                                      2.2 %




                                                                                             10.1 %




                                           26.8 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                          56 A PC system, never a Macintosh
                                                                                                          51 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                          33 Usually a PC system, but occasionally a Macintosh
                                                                                                          18 A Macintosh system, never a PC
                                                                                                          14 Whichever is available first - no preference
                                                                                                           6 Usually a Macintosh system, but occasionally a PC
                                                            31.5 %




 28.7 %




                                                                           3.4 %



                                                                       7.9 %




                                                           10.1 %
                       18.5 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          54.2 %
                                                                                                                                  96 never use my ow n laptop in the labs / don't ow n a laptop
           100
                                                                                                                                  32 occasionally use your ow n laptop, but usually use a lab computer
            95                                                                                                                    22 rarely use your ow n laptop in the labs
                                                                                                                                  20 usually use your ow n laptop, but occasionally use a lab computer
            90                                                                                                                     7 alw ays use your ow n laptop in the labs
            85
            80
            75
            70
            65
            60
            55
            50
            45
            40                               18.1 %
            35
            30
                                                             12.4 %
                                                                             11.3 %
            25
            20
            15                                                                                   4.0 %
            10
              5
            0
never use my ow n laptop in the labs / don't ow n a laptop                     alw ays use your ow n laptop in the labs




                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      More PC's for the libraries instead of Macs.

                      Get some decent Macs and have them run OS X

                      Yes, please get rid of those Macs!

                      nobody is going to hall their own computer around to use wireless networking
                       even if they do have a laptop. they are still to heavy to carry all day and the
                       computer labs are easy and conveinent

                      It is great that the lab in Noyes is open 24/7. Please keep this up.

                      All labs should be open for student use 24/7 to accomodate those students who
                       don't own computers.

                      I really like the new computer lab in Catherwood Library.

                      I would use the macs exclusively but they tend to freeze and are much slower than
                       the pcs. so i am stuck with the pcs.

                      Keeps getting better. Good job.
   some of the computers are really slow.
   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   csug is where it's at

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.

   I have used the lab in Dickson during the summer when the lab hours of labs on
    the Engineering quad were reduced. It has been a great inconvience to have the
    lab hours reduced so much during the summer months (especially not having
    many hours on the weekends). I have been here for two summers so far and it has
    been a large inconvience. Anytime... The lab in Caprenter is always busy and you
    usually have to wait for a computer or go somewhere else. I used to use this lab
    often but now very rarely because most often than not there is never a computer
    available when I go there. Even though there is ACCEL in the engineering
    library, computers at ACCEL are rarely availabe during the day or evening due to
    classes and seminars that reserve the computer rooms of ACCEL. This then just
    leaves Upson basement lab. It is really nice now that they have gotten the newer
    computers with better screens however, the temperature is kept much too low in
    this room. I realize that the temperature sould be kept low due to the large
    number of computers however, I have been froze out of this room too many times
    to count. Even during the summer... I really don't think that there is any need for
    the temperature to be as low as it is. I have even taken a blanket with me to the
    lab on several occasions if I needed to be there for a substantial amount of time.
    With only the computer lab in Carpenter which is always full and the computer
    lab in Upson, there is a need for more computer access on the Engineering quad.
    Perhaps there is to be another facility once Duffield is finished? Also, I have
    found it to be a LARGE inconvience on MULTIPLE occasions that there is no
    wireless in the lab in Upson and I am not the only one to have been annoyed at
    this lack of service. I have also found the closure of Upson lab at 6pm on Friday
    to be an inconvience and it would be nice if it opened at 10am on Saturday and
    Sunday instead of noon as well as stay open later on Saturday. Hope this is
    helpful...
   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   They are open at great times and long enough.

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   In Uris Library there is often a line of people waiting to use PCs, while half of the
    Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
    one prefers Macs. Replacing them with PCs is a great idea.

   get rid of the macs!

   have more laptops and PC computers available.

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.

   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???
   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!
E-Mail Survey Results: Seniors Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 160 respondents who are seniors.
Your status: (Select one)

                                                                                               160 Senior




100.0 %




Your College: (Select one)

                                                                        45 Engineering
                                                                        41 Arts and Sciences
                                                                        37 Agriculture and Life Sciences
                                                                        14 Human Ecology
                                                                        11 Hotel School
                                                                         7 Architecture, Art, and Planning
                                             28.1 %                      5 Industrial and Labor Relations


          25.6 %




                                                                3.1 %


                                                              4.4 %



                                                      6.9 %

                            23.1 %
                                     8.8 %
Do you live: (Select one)

                                                                                                                         131 Off campus
                                                                                                                          26 On campus




         83.4 %




                                                                                            16.6 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                      88 Yes, a desktop system
                                                                                      53 Yes, a laptop/portable system
                                                                                      14 Yes, both a desktop and a laptop/portable system
                                                                                       4 No, I do not ow n a computer
                                      55.3 %




                                                                              2.5 %



                                                                          8.8 %




                                     33.3 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

150       87.5 %                                                                                                                 140 Uris Library
145                                                                                                                               80 Noyes Community Center
140                                                                                                                               73 Robert Purcell Community Center
135                                                                                                                               70 Carpenter Library basement
130                                                                                                                               60 Upson Hall: room B-7
125                                                                                                                               48 Original Mann Building: room 106
120                                                                                                                               40 Mann Library Laptop Loaners
                                                                                                                                  33 Stimson Hall B: Lab
115
                                                                                                                                  29 Clara Dickson Hall
110
                                                                                                                                   7 None of the Above
105                                                                                                                                7 Stimson Hall A: Teleconferencing Facility
100
 95
 90                  50.0 %
 85                           45.6 %
 80                                      43.8 %
 75
 70                                                37.5 %
 65
 60                                                         30.0 %
 55
 50                                                                  25.0 %
 45                                                                            20.6 %
 40                                                                                       18.1 %
 35
 30
 25
 20
                                                                                                     4.4 %       4.4 %
 15
 10
  5
  0
      Uris Library            Carpenter Library basement                Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                      46 Rarely (less than once per w eek)
                                                                                                                                      45 Frequently (5+ times per w eek)
                                                                                                                                      38 Occasionally (1 - 2 times per w eek)
                                                                                                                                      25 Often (3 - 4 times per w eek)
                                                                                                                                       5 Never

                                                                                                   28.9 %




      28.3 %




                                                                                                                         3.1 %




                                                                                                             15.7 %



                                     23.9 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              91 A PC system, never a Macintosh
                                                                                                                              45 Usually a PC system, but occasionally a Macintosh
                                                                                                                              14 Whichever is available first - no preference
                                                                                                                               5 A Macintosh system, never a PC
                                      57.2 %                                                                                   4 Usually a Macintosh system, but occasionally a PC




                                                                                                     2.5 %

                                                                                                    3.1 %



                                                                                            8.8 %




                                      28.3 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       61 A PC system, never a Macintosh
                                                                                                       37 Usually a PC system, but occasionally a Macintosh
                                                                                                       32 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       14 Whichever is available first - no preference
                                                                                                       11 A Macintosh system, never a PC
                                                     38.6 %
                                                                                                        3 Usually a Macintosh system, but occasionally a PC




23.4 %
                                                                           1.9 %


                                                                         7.0 %




                                                                8.9 %


                             20.3 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          56.9 %
                                                                                                                                  91 never use my ow n laptop in the labs / don't ow n a laptop
            95
                                                                                                                                  27 occasionally use your ow n laptop, but usually use a lab computer
            90                                                                                                                    19 rarely use your ow n laptop in the labs
                                                                                                                                  17 usually use your ow n laptop, but occasionally use a lab computer
            85                                                                                                                     6 alw ays use your ow n laptop in the labs
            80

            75

            70

            65

            60

            55

            50

            45

            40

            35
                                             16.9 %
            30

            25                                               11.9 %
                                                                             10.6 %
            20

            15
                                                                                                 3.8 %
            10

              5

            0
never use my ow n laptop in the labs / don't ow n a laptop                     alw ays use your ow n laptop in the labs




                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.

                      I would really like to see Mac OSX used on campus in computer labs. I have
                       been *extremely* disappointed with CU's lack of Mac OSX support.

                      Noyes Computer Lab should go back to being a 24 hour computer lab. The people
                       on West Campus don't have the option of a 24 H computer like those on North do.
                       I think it is unfortunate that west does not have 24 H computer lab.
                      tree free cornell!!

                      more PCs less macs!!!

                      Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
                       worth it! Unix-4-eva!

                      Keep Red Rover free and lower on campus ethernet charge
   The Macs in the CIT lab are not taken care of properly at all because my one at
    home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   i haven't found clear instructions to use my wireless modem with red rover

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   how likely is an upgrade to mac os x and/or wireless networking?

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   PCs are the greatest!

   you should have wireless everywhere and have cards available for students to buy

   Keep up great work!
   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.

   OS X would be great :-). So would Windows XP.

   The service has been pretty convinient.

   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Its great that some of the computer labs are open 24hrs. I benefit greatly from
    them. But is it possible to change those computers to the new flat screens found at
    other labs?

   red rover is good.
   netprint is good.
   unix labs are good

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   Overall, the labs are great.

   the cit labs are great, very useful and extremely accessible

   I love the loaners in Mann!

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.
E-Mail Survey Results: All Undergraduate Students Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 577 respondents who are undergraduate students.
Your status: (Select one)

                                                                                                            180 Junior
                                                                                                            160 Senior
                                                                                                            125 Freshman
                                                                                                            115 Sophomore

                                                               31.0 %




    27.6 %




                                                                                19.8 %




                                      21.6 %




Your College: (Select one)

                                                                                         191 Arts and Sciences
                                                                                         134 Engineering
                                                                                         123 Agriculture and Life Sciences
                                                                                          57 Human Ecology
                                                                                          27 Hotel School
                                                   32.9 %                                 26 Industrial and Labor Relations
                                                                                          20 Architecture, Art, and Planning
                                                                                           2 Other




   23.1 %




                                                                        0.3 %
                                                                        3.4 %


                                                                    4.5 %


                                                            4.7 %


                             21.2 %
                                               9.8 %
Do you live: (Select one)

                                                                                                                                 310 Off campus
                                                                                                                                 267 On campus


                                                         53.7 %




                                                                          46.3 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                             303 Yes, a desktop system
                                                                                             224 Yes, a laptop/portable system
                                                                                              40 Yes, both a desktop and a laptop/portable system
                                                                                              11 No, I do not ow n a computer
                                          52.4 %




                                                                                     1.9 %


                                                                                   6.9 %




                                    38.8 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

460       74.0 %                                                                                                              429 Uris Library
440                                                                                                                           250 Robert Purcell Community Center
                                                                                                                              203 Noyes Community Center
420
                                                                                                                              161 Carpenter Library basement
400                                                                                                                           125 Upson Hall: room B-7
                                                                                                                              119 Clara Dickson Hall
380
                                                                                                                              100 Mann Library Laptop Loaners
360                                                                                                                            89 Original Mann Building: room 106
340                                                                                                                            60 Stimson Hall B: Lab
                                                                                                                               46 None of the Above
320                                                                                                                            15 Stimson Hall A: Teleconferencing Facility
300
280                  43.1 %
260
240                           35.0 %
220
200
                                       27.8 %
180
160                                              21.6 %
                                                           20.5 %
140
                                                                         17.2 %
120                                                                               15.3 %
100
                                                                                           10.3 %
80                                                                                                        7.9 %
60
                                                                                                                  2.6 %
40
20
  0
      Uris Library   Noyes Community Center         Clara Dickson Hall              Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                  215 Rarely (less than once per w eek)
                                                                                                                                  143 Occasionally (1 - 2 times per w eek)
                                                                                                                                  100 Frequently (5+ times per w eek)
                                                                                                                                   72 Often (3 - 4 times per w eek)
                                                                                                                                   48 Never
                                                                                      37.2 %




24.7 %




                                                                                                                      8.3 %




                                                                                                    12.5 %

                                        17.3 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              341 A PC system, never a Macintosh
                                                                                                                              146 Usually a PC system, but occasionally a Macintosh
                                                                                                                               45 Whichever is available first - no preference
                                                                                                                               29 A Macintosh system, never a PC
                                    59.3 %                                                                                     14 Usually a Macintosh system, but occasionally a PC




                                                                                                    2.4 %


                                                                                                  5.0 %



                                                                                         7.8 %



                                        25.4 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      191 A PC system, never a Macintosh
                                                                                                      165 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                      113 Usually a PC system, but occasionally a Macintosh
                                                                                                       48 Whichever is available first - no preference
                                                                                                       43 A Macintosh system, never a PC
                                                         33.2 %                                        15 Usually a Macintosh system, but occasionally a PC




28.7 %



                                                                         2.6 %



                                                                       7.5 %




                                                             8.3 %

                           19.7 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                        51.3 %
           310                                                                                                                  295 never use my ow n laptop in the labs / don't ow n a laptop
           300                                                                                                                   93 occasionally use your ow n laptop, but usually use a lab computer
           290                                                                                                                   77 usually use your ow n laptop, but occasionally use a lab computer
           280                                                                                                                   76 rarely use your ow n laptop in the labs
                                                                                                                                 34 alw ays use your ow n laptop in the labs
           270
           260
           250
           240
           230
           220
           210
           200
           190
           180
           170
           160
           150
           140
           130
           120
                                              16.2 %
           110
           100                                               13.4 %           13.2 %
            90
            80
            70
            60
                                                                                                  5.9 %
            50
            40
            30
            20
            10
             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.

                      More PC's for the libraries instead of Macs.

                      Get some decent Macs and have them run OS X

                      more USB ports

                      Thank you

                      I would really like to see Mac OSX used on campus in computer labs. I have
                       been *extremely* disappointed with CU's lack of Mac OSX support.
   The new computers in upson B7 are really lousy. The computers in carpenter are..
    okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
    because they are running windows 2000? Considering using windows 2000 or
    windows XP instead of win98

   definitely install OS X for the macs, I'm sure it would fix so many problems... but
    is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

   More loaner labtops in Uris and Olin!

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.
   tree free cornell!!

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   more PCs less macs!!!

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!

   I have found my experience with CIT Public Computer Labs fulfilling. It is very
    useful to have computing power readily available.

   You know, I've got a wireless card but it is impossible to get redrover to work for
    me in the libraries. It really sucks. How can I get help?

   nobody is going to hall their own computer around to use wireless networking
    even if they do have a laptop. they are still to heavy to carry all day and the
    computer labs are easy and conveinent

   It is great that the lab in Noyes is open 24/7. Please keep this up. Keep Red
    Rover free and lower on campus ethernet charge can you install ssh login client
    software such as putty? also can you please upgrade to mac os X? thank you
   The Macs in the CIT lab are not taken care of properly at all because my one at
    home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I like, I like.

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   The Computer Labs are good. :)

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I really like the new computer lab in Catherwood Library.

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   Release Eudora for Mac OSX

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   the availability of laptops at mann should be publicized more, they are very
    useful.
   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   Keeps getting better. Good job.

   the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   i haven't found clear instructions to use my wireless modem with red rover

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   some of the computers are really slow.

   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   csug is where it's at

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   how likely is an upgrade to mac os x and/or wireless networking?

   If I went to the labs, I would not use a Mac, ever.
   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   The CIT help desk is excellent

   PCs are the greatest!

   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.

   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   Keep up great work!

   Nope

   try to spread the word about wireless networking...no one seems to know much
    about it!

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.

   They really should be updated to MacOSX jaguar

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.

   I have used the lab in Dickson during the summer when the lab hours of labs on
    the Engineering quad were reduced. It has been a great inconvience to have the
    lab hours reduced so much during the summer months (especially not having
    many hours on the weekends). I have been here for two summers so far and it has
    been a large inconvience. Anytime... The lab in Caprenter is always busy and you
    usually have to wait for a computer or go somewhere else. I used to use this lab
    often but now very rarely because most often than not there is never a computer
    available when I go there. Even though there is ACCEL in the engineering
    library, computers at ACCEL are rarely availabe during the day or evening due to
    classes and seminars that reserve the computer rooms of ACCEL. This then just
    leaves Upson basement lab. It is really nice now that they have gotten the newer
    computers with better screens however, the temperature is kept much too low in
    this room. I realize that the temperature sould be kept low due to the large
    number of computers however, I have been froze out of this room too many times
    to count. Even during the summer... I really don't think that there is any need for
    the temperature to be as low as it is. I have even taken a blanket with me to the
    lab on several occasions if I needed to be there for a substantial amount of time.
    With only the computer lab in Carpenter which is always full and the computer
    lab in Upson, there is a need for more computer access on the Engineering quad.
    Perhaps there is to be another facility once Duffield is finished? Also, I have
    found it to be a LARGE inconvience on MULTIPLE occasions that there is no
    wireless in the lab in Upson and I am not the only one to have been annoyed at
    this lack of service. I have also found the closure of Upson lab at 6pm on Friday
    to be an inconvience and it would be nice if it opened at 10am on Saturday and
    Sunday instead of noon as well as stay open later on Saturday. Hope this is
    helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   OS X would be great :-). So would Windows XP.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   no problems

   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   They are open at great times and long enough.

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   Put RedRover back in Balch!!!

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   In Uris Library there is often a line of people waiting to use PCs, while half of the
    Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
    one prefers Macs. Replacing them with PCs is a great idea.

   I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   none

   get rid of the macs!

   have more laptops and PC computers available.
   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Its great that some of the computer labs are open 24hrs. I benefit greatly from
    them. But is it possible to change those computers to the new flat screens found at
    other labs?

   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   red rover is good.
   netprint is good.
   unix labs are good

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.

   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   provide more information on Net-Print services... perhaps post by printers?

   Overall, the labs are great.
   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.

   the cit labs are great, very useful and extremely accessible

   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   I love the loaners in Mann!
E-Mail Survey Results: All Graduate Students Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 231 respondents who are Graduate students.
Your status: (Select one)

                                                                                                231 Graduate Student




100.0 %




Your College: (Select one)

                                                                            59 Engineering
                                                                            46 Arts and Sciences
                                                                            35 Agriculture and Life Sciences
                                                                            29 Johnson Graduate School of Management
                                                                            23 Law School
                                                                            13 Veterinary Medicine
                    19.9 %                                                   7 Architecture, Art, and Planning
                                                  25.5 %                     7 Other
                                                                             6 Human Ecology
                                                                             3 Hotel School
                                                                             3 Industrial and Labor Relations




                                                                    1.3 %
                                                                    1.3 %
 15.2 %
                                                                   2.6 %

                                                               3.0 %

                                                           3.0 %

                                               5.6 %
                             12.6 %
                                      10.0 %
Do you live: (Select one)

                                                                                                                               193 Off campus
                                                                                                                                36 On campus




        84.3 %




                                                                                                   15.7 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                           114 Yes, a laptop/portable system
                                                                                            65 Yes, a desktop system
                                                                                            36 Yes, both a desktop and a laptop/portable system
                                                                                            12 No, I do not ow n a computer
                                             50.2 %




                                                                                   5.3 %




                                                                          15.9 %
                   28.6 %
 Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

100       40.3 %                                                                                                             93 None of the Above
95                                                                                                                           85 Uris Library
                   36.8 %                                                                                                    44 Upson Hall: room B-7
90                                                                                                                           40 Carpenter Library basement
                                                                                                                             33 Original Mann Building: room 106
85
                                                                                                                             25 Mann Library Laptop Loaners
80                                                                                                                           19 Robert Purcell Community Center
                                                                                                                             10 Noyes Community Center
75                                                                                                                            7 Stimson Hall B: Lab
                                                                                                                              5 Clara Dickson Hall
70                                                                                                                            4 Stimson Hall A: Teleconferencing Facility
65
60

55
50                            19.0 %
                                         17.3 %
45
40                                                 14.3 %
35
                                                             10.8 %
30
25                                                                       8.2 %

20
                                                                                 4.3 %
15                                                                                          3.0 %
                                                                                                         2.2 %   1.7 %
10

 5
 0
  None of the Above   Upson Hall: room B-7        Mann Library Laptop Loaners      Stimson Hall B: Lab




 How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                 90 Rarely (less than once per w eek)
                                                                                                                                 55 Never
                                                                                                                                 30 Frequently (5+ times per w eek)
                                                                                                                                 28 Occasionally (1 - 2 times per w eek)
                                                                                 39.3 %                                          26 Often (3 - 4 times per w eek)




 24.0 %


                                                                                                                    11.4 %




                                                                                          12.2 %
                                       13.1 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              142 A PC system, never a Macintosh
                                                                                                                               54 Usually a PC system, but occasionally a Macintosh
                                                                                                                               17 Whichever is available first - no preference
                                                                                                                                7 Usually a Macintosh system, but occasionally a PC
                                                                                                                                5 A Macintosh system, never a PC
                             63.1 %




                                                                                                     2.2 %

                                                                                                    3.1 %



                                                                                            7.6 %




                                                      24.0 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                        77 A PC system, never a Macintosh
                                                                                                        63 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        48 Usually a PC system, but occasionally a Macintosh
                                                                                                        18 Usually a Macintosh system, but occasionally a PC
                                                                                                        15 Whichever is available first - no preference
                                                          33.9 %                                         6 A Macintosh system, never a PC




27.8 %



                                                                            2.6 %



                                                                           6.6 %




                                                                   7.9 %


                             21.1 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

            70            29.1 %
                                                                                                                                  66 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                  56 usually use your ow n laptop, but occasionally use a lab computer
            65                                                                                                                    49 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                  30 alw ays use your ow n laptop in the labs
                                             24.7 %                                                                               26 rarely use your ow n laptop in the labs
            60

            55
                                                             21.6 %

            50

            45

            40

            35                                                                 13.2 %

            30                                                                                    11.5 %


            25

            20

            15

            10

              5

            0
never use my ow n laptop in the labs / don't ow n a laptop    alw ays use your ow n laptop in the labs



     arv22@cornell.edu

                      Please fix up / make more up to date computers available in kennedy Hall

                      better instructions on how to use Macs b/c those things are confusing.

                      good job

                      Please provide more network fasilities for labtop, even in Library.

                      Thanks!

                      I find the CIT PC lab is helpful and hope it will work better.

                      I am using the MENG Lab in Upson

                      I think this a great service that the University provides to students!!!

                      I will like to have more laptops available for renting (as in Uris and mann)

                      PC is the best

                      put up internet ports in the lab wireless with red rover and hard wired jacks in
                       certin places. also the labs like uris library are always crowded it may be
                       worthwile to distribute more funds to them
   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   Install more computers. Invariably there is a wait.

   The labs are a great idea.

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.

   I would like longer hours for the public labs, particularly NOYES and more
    macintoshes on the engineering quad, like at upson. I wish for mathematica on
    the mac.

   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I use the microcomputing center at the vet school for all of my computer related
    needs, but I'm not sure if this counts as a "CIT" lab....

   You need to add more computer labs which remain open for 24hrs

   More PC's at the vet school

   I usually use the labs when I am required to use software that I don't own on my
    computer- especially if it is windows software, since I own a mac. I also use the
    rooms when I am nearby and don't have my computer with me.

   could we please be alloted more sheets of paper each semester??

   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.
   Macs suck!!

   the computers in the library in the vet school never work right--internet always
    shutting down

   Macs suck!!

   The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu

   Please convert totally to PC's, since this is what will be found in the real world.

   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   I live in Schuyler House, where I would get ResNet, but for the fact that it is too
    slow and expensive.

   bear access is not esy to use

   not enouh bear access programms in the lab of Malott Hall

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.

   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient.

   No comments!!

   Thanks
   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.

   Please install as many wireless access point as you can.

   Please provide machines with Linux

   Testing only - Friday Dec 6 @ 12:26pm - Pat G

   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
E-Mail Survey Results: All On-Campus Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 304 respondents who reside on-campus.
Your status: (Select one)

                                                                                                                 123 Freshman
                                                                                                                  64 Sophomore
                                                                                                                  54 Junior
                                                                                                                  36 Graduate Student
                                                          40.6 %                                                  26 Senior




21.1 %

                                                                                            8.6 %




                                                                                   11.9 %

                                     17.8 %




Your College: (Select one)

                                                                                            105 Arts and Sciences
                                                                                             66 Agriculture and Life Sciences
                                                                                             63 Engineering
                                                                                             28 Human Ecology
                                                                                             14 Industrial and Labor Relations
                                                 34.5 %                                      12 Architecture, Art, and Planning
                                                                                              7 Hotel School
                                                                                              5 Law School
                                                                                              2 Other
                                                                                              2 Johnson Graduate School of Management


  21.7 %




                                                                               0.7 %
                                                                               0.7 %
                                                                               1.6 %
                                                                              2.3 %

                                                                           3.9 %


                                                                   4.6 %

                            20.7 %
                                              9.2 %
Do you live: (Select one)

                                                                                                                        304 On campus




100.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                    141 Yes, a laptop/portable system
                                                                                    139 Yes, a desktop system
                                                                                     16 Yes, both a desktop and a laptop/portable system
                                                                                      8 No, I do not ow n a computer
                                                           46.4 %




                                                                            2.6 %


                                                                          5.3 %




                             45.7 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

200        61.8 %                                                                                                      188 Uris Library
                                                                                                                       125 Robert Purcell Community Center
190
                                                                                                                        83 Noyes Community Center
180                                                                                                                     62 Carpenter Library basement
                                                                                                                        61 Clara Dickson Hall
170                                                                                                                     44 None of the Above
                                                                                                                        41 Upson Hall: room B-7
160
                                                                                                                        40 Original Mann Building: room 106
150                                                                                                                     29 Mann Library Laptop Loaners
                                                                                                                        21 Stimson Hall B: Lab
140                  41.1 %                                                                                              7 Stimson Hall A: Teleconferencing Facility
130
120
110

100
                              27.3 %
90
80
                                       20.4 %   20.1 %
70
60                                                        14.5 %
                                                                    13.5 %    13.2 %
50
                                                                                         9.5 %
40
                                                                                                   6.9 %
30
20                                                                                                         2.3 %

10
  0
      Uris Library   Noyes Community Center         None of the Above        Mann Library Laptop Loaners




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                           125 Rarely (less than once per w eek)
                                                                                                                            77 Occasionally (1 - 2 times per w eek)
                                                                                                                            44 Never
                                                                                                                            32 Frequently (5+ times per w eek)
                                                                             41.1 %                                         26 Often (3 - 4 times per w eek)




  25.3 %                                                                                                       8.6 %




                                                                                                 10.5 %


                                                 14.5 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              190 A PC system, never a Macintosh
                                                                                                                               67 Usually a PC system, but occasionally a Macintosh
                                                                                                                               28 Whichever is available first - no preference
                                                                                                                                9 A Macintosh system, never a PC
                                                                                                                                7 Usually a Macintosh system, but occasionally a PC
                             63.1 %




                                                                                                    2.3 %

                                                                                                   3.0 %



                                                                                           9.3 %




                                             22.3 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      101 A PC system, never a Macintosh
                                                                                                      100 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       53 Usually a PC system, but occasionally a Macintosh
                                                                                                       24 Whichever is available first - no preference
                                                                                                       17 A Macintosh system, never a PC
                                                         33.4 %                                         7 Usually a Macintosh system, but occasionally a PC




33.1 %

                                                                           2.3 %


                                                                          5.6 %




                                                                  7.9 %



                                            17.5 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

           145          45.0 %
                                                                                                                                136 never use my ow n laptop in the labs / don't ow n a laptop
           140                                                                                                                   53 usually use your ow n laptop, but occasionally use a lab computer
           135                                                                                                                   45 rarely use your ow n laptop in the labs
           130                                                                                                                   45 occasionally use your ow n laptop, but usually use a lab computer
           125                                                                                                                   23 alw ays use your ow n laptop in the labs
           120
           115
           110
           105
           100
            95
            90
            85
            80
            75
            70
            65
                                              17.5 %
            60
            55                                               14.9 %         14.9 %
            50
            45
            40
            35
                                                                                               7.6 %
            30
            25
            20
            15
            10
             5
             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      Thank you

                      definitely install OS X for the macs, I'm sure it would fix so many problems... but
                       is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

                      More loaner labtops in Uris and Olin!

                      more PCs less macs!!!

                      I have found my experience with CIT Public Computer Labs fulfilling. It is very
                       useful to have computing power readily available.

                      nobody is going to hall their own computer around to use wireless networking
                       even if they do have a laptop. they are still to heavy to carry all day and the
                       computer labs are easy and conveinent

                      It is great that the lab in Noyes is open 24/7. Please keep this up.

                      I am using the MENG Lab in Upson

                      The Macs in the CIT lab are not taken care of properly at all because my one at
                       home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   I like, I like.

   The Computer Labs are good. :)

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   Release Eudora for Mac OSX

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   the availability of laptops at mann should be publicized more, they are very
    useful.

   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   csug is where it's at

   If I went to the labs, I would not use a Mac, ever.

   The CIT help desk is excellent

   PCs are the greatest!

   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.
   Nope

   try to spread the word about wireless networking...no one seems to know much
    about it!

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.

   They really should be updated to MacOSX jaguar

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   They are open at great times and long enough.

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   Put RedRover back in Balch!!!

   none

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   bear access is not esy to use

   not enouh bear access programms in the lab of Malott Hall
   Its great that some of the computer labs are open 24hrs. I benefit greatly from
    them. But is it possible to change those computers to the new flat screens found at
    other labs?

   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   provide more information on Net-Print services... perhaps post by printers?

   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.

   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.

   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   Please install as many wireless access point as you can.
E-Mail Survey Results: All Off-Campus Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 505 respondents who reside off-campus.
Your status: (Select one)

                                                                                                              193 Graduate Student
                                                                                                              131 Senior
                                                                                                              126 Junior
                                                                                                               51 Sophomore
                                                              38.4 %                                            2 Freshman




                                                                                            0.4 %
26.0 %


                                                                                         10.1 %




                                             25.0 %




Your College: (Select one)

                                                                                         133 Arts and Sciences
                                                                                         130 Engineering
                                                                                          92 Agriculture and Life Sciences
                                                                                          35 Human Ecology
                                                                                          27 Johnson Graduate School of Management
                                                                                          23 Hotel School
                                                                                          18 Law School
                                                          26.3 %                          15 Industrial and Labor Relations
           25.7 %                                                                         14 Architecture, Art, and Planning
                                                                                          12 Veterinary Medicine
                                                                                           6 Other




                                                                                 1.2 %
                                                                                 2.4 %

                                                                            2.8 %

                                                                         3.0 %

            18.2 %                                               3.6 %

                                                      4.6 %
                                     5.3 %
                             6.9 %
Do you live: (Select one)

                                                                                                                               505 Off campus




100.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                           229 Yes, a desktop system
                                                                                           197 Yes, a laptop/portable system
                                                                                            60 Yes, both a desktop and a laptop/portable system
                                                                                            16 No, I do not ow n a computer
                                                            45.6 %




                                                                                   3.2 %




                                                                          12.0 %


                     39.2 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

           64.6 %                                                                                                         326 Uris Library
340
                                                                                                                          145 Robert Purcell Community Center
                                                                                                                          140 Carpenter Library basement
320
                                                                                                                          131 Noyes Community Center
                                                                                                                          128 Upson Hall: room B-7
300
                                                                                                                           96 Mann Library Laptop Loaners
280                                                                                                                        95 None of the Above
                                                                                                                           82 Original Mann Building: room 106
260                                                                                                                        62 Clara Dickson Hall
                                                                                                                           46 Stimson Hall B: Lab
240                                                                                                                        12 Stimson Hall A: Teleconferencing Facility

220

200

180
                     28.7 %
                               27.7 %
160
                                        25.9 %    25.3 %
140

120                                                        19.0 %   18.8 %
                                                                              16.2 %
100
                                                                                           12.3 %
80
                                                                                                       9.1 %
60

40                                                                                                             2.4 %
20

  0
      Uris Library             Noyes Community Center         None of the Above   Clara Dickson Hall




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                              178 Rarely (less than once per w eek)
                                                                                                                               98 Frequently (5+ times per w eek)
                                                                                                                               94 Occasionally (1 - 2 times per w eek)
                                                                                                                               73 Often (3 - 4 times per w eek)
                                                                                                                               60 Never
                                                                                       35.4 %




  19.5 %




                                                                                                                 11.9 %




                      18.7 %

                                                                                  14.5 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                                294 A PC system, never a Macintosh
                                                                                                                                133 Usually a PC system, but occasionally a Macintosh
                                                                                                                                 33 Whichever is available first - no preference
                                                                                                                                 25 A Macintosh system, never a PC
                                   58.9 %                                                                                        14 Usually a Macintosh system, but occasionally a PC




                                                                                                    2.8 %


                                                                                                 5.0 %



                                                                                         6.6 %



                                        26.7 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                         167 A PC system, never a Macintosh
                                                                                                         129 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                         108 Usually a PC system, but occasionally a Macintosh
                                                                                                          38 Whichever is available first - no preference
                                                                                                          32 A Macintosh system, never a PC
                                                         33.4 %                                           26 Usually a Macintosh system, but occasionally a PC




 25.8 %




                                                                         5.2 %



                                                                     6.4 %



                                                           7.6 %
                       21.6 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

            240           44.7 %
                                                                                                                                223 never use my ow n laptop in the labs / don't ow n a laptop
            230                                                                                                                  97 occasionally use your ow n laptop, but usually use a lab computer
            220                                                                                                                  81 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                 57 rarely use your ow n laptop in the labs
            210
                                                                                                                                 41 alw ays use your ow n laptop in the labs
            200
            190
            180
            170
            160
            150
            140
            130
            120
            110                              19.4 %

            100
                                                             16.2 %
             90
             80
                                                                              11.4 %
             70
             60
                                                                                                  8.2 %
             50
             40
             30
             20
             10
             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      arv22@cornell.edu

                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      Please fix up / make more up to date computers available in kennedy Hall

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.
                      better instructions on how to use Macs b/c those things are confusing.

                      More PC's for the libraries instead of Macs.

                      Get some decent Macs and have them run OS X

                      more USB ports

                      I would really like to see Mac OSX used on campus in computer labs. I have
                       been *extremely* disappointed with CU's lack of Mac OSX support.
   The new computers in upson B7 are really lousy. The computers in carpenter are..
    okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
    because they are running windows 2000? Considering using windows 2000 or
    windows XP instead of win98

   good job

   Please provide more network fasilities for labtop, even in Library.

   Thanks!

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.

   tree free cornell!!

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!

   I find the CIT PC lab is helpful and hope it will work better.

   You know, I've got a wireless card but it is impossible to get redrover to work for
    me in the libraries. It really sucks. How can I get help?

   Keep Red Rover free and lower on campus ethernet charge

   can you install ssh login client software such as putty?
   also can you please upgrade to mac os X?
   thank you

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I think this a great service that the University provides to students!!!
   I will like to have more laptops available for renting (as in Uris and mann)

   PC is the best

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   put up internet ports in the lab wireless with red rover and hard wired jacks in
    certin places. also the labs like uris library are always crowded it may be
    worthwile to distribute more funds to them

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I really like the new computer lab in Catherwood Library.

   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   Install more computers. Invariably there is a wait.

   Keeps getting better. Good job.

   The labs are a great idea.

   i haven't found clear instructions to use my wireless modem with red rover

   some of the computers are really slow.
   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   how likely is an upgrade to mac os x and/or wireless networking?

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   Keep up great work!

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.

   I would like longer hours for the public labs, particularly NOYES and more
    macintoshes on the engineering quad, like at upson. I wish for mathematica on
    the mac. I have used the lab in Dickson during the summer when the lab hours of
    labs on the Engineering quad were reduced. It has been a great inconvience to
    have the lab hours reduced so much during the summer months (especially not
    having many hours on the weekends). I have been here for two summers so far
    and it has been a large inconvience. Anytime... The lab in Caprenter is always
    busy and you usually have to wait for a computer or go somewhere else. I used to
    use this lab often but now very rarely because most often than not there is never a
    computer available when I go there. Even though there is ACCEL in the
    engineering library, computers at ACCEL are rarely availabe during the day or
    evening due to classes and seminars that reserve the computer rooms of ACCEL.
    This then just leaves Upson basement lab. It is really nice now that they have
    gotten the newer computers with better screens however, the temperature is kept
    much too low in this room. I realize that the temperature sould be kept low due to
    the large number of computers however, I have been froze out of this room too
    many times to count. Even during the summer... I really don't think that there is
    any need for the temperature to be as low as it is. I have even taken a blanket
    with me to the lab on several occasions if I needed to be there for a substantial
    amount of time. With only the computer lab in Carpenter which is always full
    and the computer lab in Upson, there is a need for more computer access on the
    Engineering quad. Perhaps there is to be another facility once Duffield is
    finished? Also, I have found it to be a LARGE inconvience on MULTIPLE
    occasions that there is no wireless in the lab in Upson and I am not the only one to
    have been annoyed at this lack of service. I have also found the closure of Upson
    lab at 6pm on Friday to be an inconvience and it would be nice if it opened at
    10am on Saturday and Sunday instead of noon as well as stay open later on
    Saturday. Hope this is helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   OS X would be great :-). So would Windows XP.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   no problems

   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.
   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I use the microcomputing center at the vet school for all of my computer related
    needs, but I'm not sure if this counts as a "CIT" lab....

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   You need to add more computer labs which remain open for 24hrs

   More PC's at the vet school

   I usually use the labs when I am required to use software that I don't own on my
    computer- especially if it is windows software, since I own a mac. I also use the
    rooms when I am nearby and don't have my computer with me.

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   In Uris Library there is often a line of people waiting to use PCs, while half of the
    Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
    one prefers Macs. Replacing them with PCs is a great idea.

   could we please be alloted more sheets of paper each semester??

   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.

   Macs suck!!
   The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu

   I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   Please convert totally to PC's, since this is what will be found in the real world.

   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   I live in Schuyler House, where I would get ResNet, but for the fact that it is too
    slow and expensive.

   get rid of the macs!

   have more laptops and PC computers available.

   These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.
   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient.

   No comments!!

   Thanks

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.

   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   Overall, the labs are great.

   the cit labs are great, very useful and extremely accessible

   I love the loaners in Mann!

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.

   Please provide machines with Linux

   Testing only - Friday Dec 6 @ 12:26pm - Pat G

   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
E-Mail Survey Results: All Computer Owners Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 782 respondents who are Computer owners.
Your status: (Select one)

                                                                                                         215 Graduate Student
                                                                                                         174 Junior
                                                                                                         155 Senior
                                                                                                         123 Freshman
                                                                                                         115 Sophomore

                                                                        27.5 %
                22.3 %




                                                                                 14.7 %
           19.8 %




                                     15.7 %




Your College: (Select one)

                                                                                    231 Arts and Sciences
                                                                                    189 Engineering
                                                                                    149 Agriculture and Life Sciences
                                                                                     62 Human Ecology
                                                                                     30 Hotel School
                                                                                     29 Johnson Graduate School of Management
                                              29.5 %                                 27 Industrial and Labor Relations
                                                                                     25 Architecture, Art, and Planning
                                                                                     22 Law School
                                                                                     12 Veterinary Medicine
       24.1 %
                                                                                      8 Other




                                                                    1.0 %
                                                                    1.5 %
                                                                   2.8 %

                                                                3.2 %

                                                        3.4 %
                19.0 %                          3.7 %
                                     3.8 %
                             7.9 %
Do you live: (Select one)

                                                                                                                       486 Off campus
                                                                                                                       296 On campus


                                         62.1 %




                                                                          37.9 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                   369 Yes, a desktop system
                                                                                   339 Yes, a laptop/portable system
                                                                                    76 Yes, both a desktop and a laptop/portable system
                                                          47.1 %




                                                                          9.7 %




                            43.2 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          63.4 %                                                                                                           497 Uris Library
520
                                                                                                                           264 Robert Purcell Community Center
500                                                                                                                        207 Noyes Community Center
480                                                                                                                        197 Carpenter Library basement
460                                                                                                                        162 Upson Hall: room B-7
                                                                                                                           137 None of the Above
440
                                                                                                                           120 Clara Dickson Hall
420                                                                                                                        118 Mann Library Laptop Loaners
400                                                                                                                        112 Original Mann Building: room 106
380                                                                                                                         64 Stimson Hall B: Lab
                                                                                                                            17 Stimson Hall A: Teleconferencing Facility
360
340
320
300                  33.7 %
280
260
240                           26.4 %
                                       25.1 %
220
200                                             20.7 %
180
                                                          17.5 %
160                                                                 15.3 %      15.1 %      14.3 %
140
120
100                                                                                                    8.2 %
80
60
                                                                                                                2.2 %
40
20
  0
      Uris Library   Noyes Community Center         None of the Above        Original Mann Building: room 106




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                               300 Rarely (less than once per w eek)
                                                                                                                               169 Occasionally (1 - 2 times per w eek)
                                                                                                                               118 Frequently (5+ times per w eek)
                                                                                                                               103 Never
                                                                                   38.4 %                                       92 Often (3 - 4 times per w eek)




21.6 %




                                                                                                                  11.8 %




                              15.1 %                                                  13.2 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              467 A PC system, never a Macintosh
                                                                                                                              194 Usually a PC system, but occasionally a Macintosh
                                                                                                                               61 Whichever is available first - no preference
                                                                                                                               34 A Macintosh system, never a PC
                                 60.2 %                                                                                        20 Usually a Macintosh system, but occasionally a PC




                                                                                                    2.6 %

                                                                                                  4.4 %



                                                                                          7.9 %




                                          25.0 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      258 A PC system, never a Macintosh
                                                                                                      224 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                      156 Usually a PC system, but occasionally a Macintosh
                                                                                                       61 Whichever is available first - no preference
                                                                                                       49 A Macintosh system, never a PC
                                                         33.2 %                                        30 Usually a Macintosh system, but occasionally a PC




28.8 %




                                                                         3.9 %



                                                                      6.3 %



                                                             7.8 %

                            20.1 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          43.8 %
            360                                                                                                                 341 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                142 occasionally use your ow n laptop, but usually use a lab computer
            340                                                                                                                 130 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                101 rarely use your ow n laptop in the labs
            320                                                                                                                  64 alw ays use your ow n laptop in the labs
            300

            280

            260

            240

            220

            200

            180
                                             18.3 %
            160
                                                             16.7 %
            140
                                                                              13.0 %
            120

            100
                                                                                                  8.2 %
             80

             60

             40

             20

             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      arv22@cornell.edu

                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      Please fix up / make more up to date computers available in kennedy Hall

                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.
                      better instructions on how to use Macs b/c those things are confusing.

                      More PC's for the libraries instead of Macs.

                      Get some decent Macs and have them run OS X
   more USB ports

   Thank you

   I would really like to see Mac OSX used on campus in computer labs. I have
    been *extremely* disappointed with CU's lack of Mac OSX support.

   The new computers in upson B7 are really lousy. The computers in carpenter are..
    okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
    because they are running windows 2000? Considering using windows 2000 or
    windows XP instead of win98

   good job

   Please provide more network fasilities for labtop, even in Library.

   Thanks!

   definitely install OS X for the macs, I'm sure it would fix so many problems... but
    is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

   More loaner labtops in Uris and Olin!

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.

   tree free cornell!!

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   more PCs less macs!!!

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!
   I find the CIT PC lab is helpful and hope it will work better.

   I have found my experience with CIT Public Computer Labs fulfilling. It is very
    useful to have computing power readily available.

   You know, I've got a wireless card but it is impossible to get redrover to work for
    me in the libraries. It really sucks. How can I get help?

   nobody is going to hall their own computer around to use wireless networking
    even if they do have a laptop. they are still to heavy to carry all day and the
    computer labs are easy and conveinent

   It is great that the lab in Noyes is open 24/7. Please keep this up.

   Keep Red Rover free and lower on campus ethernet charge

   can you install ssh login client software such as putty?
    also can you please upgrade to mac os X?
    thank you
    I am using the MENG Lab in Upson

   The Macs in the CIT lab are not taken care of properly at all because my one at
    home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I like, I like.

   PC is the best

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!
   put up internet ports in the lab wireless with red rover and hard wired jacks in
    certin places. also the labs like uris library are always crowded it may be
    worthwile to distribute more funds to them
   The Computer Labs are good. :)

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I really like the new computer lab in Catherwood Library.

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   Release Eudora for Mac OSX

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   the availability of laptops at mann should be publicized more, they are very
    useful.

   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   Install more computers. Invariably there is a wait.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   Keeps getting better. Good job.

   The labs are a great idea.
   the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   i haven't found clear instructions to use my wireless modem with red rover

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   some of the computers are really slow.

   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   csug is where it's at

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   how likely is an upgrade to mac os x and/or wireless networking?

   If I went to the labs, I would not use a Mac, ever.

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   The CIT help desk is excellent

   PCs are the greatest!

   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.
   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   nope

   try to spread the word about wireless networking...no one seems to know much
    about it!

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.
   They really should be updated to MacOSX jaguar

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.

   I would like longer hours for the public labs, particularly NOYES and more
    macintoshes on the engineering quad, like at upson. I wish for mathematica on
    the mac. I have used the lab in Dickson during the summer when the lab hours of
    labs on the Engineering quad were reduced. It has been a great inconvience to
    have the lab hours reduced so much during the summer months (especially not
    having many hours on the weekends). I have been here for two summers so far
    and it has been a large inconvience. Anytime... The lab in Caprenter is always
    busy and you usually have to wait for a computer or go somewhere else. I used to
    use this lab often but now very rarely because most often than not there is never a
    computer available when I go there. Even though there is ACCEL in the
    engineering library, computers at ACCEL are rarely availabe during the day or
    evening due to classes and seminars that reserve the computer rooms of ACCEL.
    This then just leaves Upson basement lab. It is really nice now that they have
    gotten the newer computers with better screens however, the temperature is kept
    much too low in this room. I realize that the temperature sould be kept low due to
    the large number of computers however, I have been froze out of this room too
    many times to count. Even during the summer... I really don't think that there is
    any need for the temperature to be as low as it is. I have even taken a blanket
    with me to the lab on several occasions if I needed to be there for a substantial
    amount of time. With only the computer lab in Carpenter which is always full
    and the computer lab in Upson, there is a need for more computer access on the
    Engineering quad. Perhaps there is to be another facility once Duffield is
    finished? Also, I have found it to be a LARGE inconvience on MULTIPLE
    occasions that there is no wireless in the lab in Upson and I am not the only one to
    have been annoyed at this lack of service. I have also found the closure of Upson
    lab at 6pm on Friday to be an inconvience and it would be nice if it opened at
    10am on Saturday and Sunday instead of noon as well as stay open later on
    Saturday. Hope this is helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   OS X would be great :-). So would Windows XP.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   no problems

   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.
   They are open at great times and long enough.

   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I use the microcomputing center at the vet school for all of my computer related
    needs, but I'm not sure if this counts as a "CIT" lab....

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   More PC's at the vet school

   I usually use the labs when I am required to use software that I don't own on my
    computer- especially if it is windows software, since I own a mac. I also use the
    rooms when I am nearby and don't have my computer with me.

   Put RedRover back in Balch!!!

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   could we please be alloted more sheets of paper each semester??

   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.

   Macs suck!!
   The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu

   I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   Please convert totally to PC's, since this is what will be found in the real world.

   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   I live in Schuyler House, where I would
    get ResNet, but for the fact that it is
    too slow and expensive.

   none

   get rid of the macs!

   have more laptops and PC computers available.

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc
   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.

   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient.

   No comments!!

   Thanks

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.
   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   provide more information on Net-Print services... perhaps post by printers?

   Overall, the labs are great.
   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.
   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.

   the cit labs are great, very useful and extremely accessible

   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   I love the loaners in Mann!

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.

   Please install as many wireless access point as you can.

   Please provide machines with Linux

   Testing only - Friday Dec 6 @ 12:26pm - Pat G

   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
E-Mail Survey Results: All Desktop Computer Owners Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 444 respondents who own desktop computers.



(*Note: this includes 76 students who own both a laptop and a desktop computer system.)
Your status: (Select one)

                                                                                                                 108 Junior
                                                                                                                 102 Senior
                                                                                                                 101 Graduate Student
                                                                                                                  68 Sophomore
                                                                                                                  65 Freshman

                        23.0 %
                                                                                24.3 %




                                                                                         14.6 %
            22.7 %




                                             15.3 %




Your College: (Select one)

                                                                                            135 Arts and Sciences
                                                                                            130 Engineering
                                                                                             82 Agriculture and Life Sciences
                                                                                             32 Human Ecology
                                                                                             15 Industrial and Labor Relations
                                                                                             13 Architecture, Art, and Planning
                                                  30.3 %                                     12 Hotel School
                                                                                              9 Veterinary Medicine
                                                                                              9 Johnson Graduate School of Management
                                                                                              5 Law School
                                                                                              3 Other

   29.2 %




                                                                        0.7 %
                                                                        1.1 %
                                                                       2.0 %
                                                                      2.0 %

                                                                  2.7 %

                                                              2.9 %

                                                      3.4 %

                                 18.4 %   7.2 %
Do you live: (Select one)

                                                                                                                                289 Off campus
                                                                                                                                155 On campus



                                   65.1 %




                                                                                   34.9 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                            369 Yes, a desktop system
                                                                                             76 Yes, both a desktop and a laptop/portable system




       82.9 %




                                                                          17.1 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

320       66.5 %                                                                                                                  296 Uris Library
                                                                                                                                  153 Robert Purcell Community Center
300
                                                                                                                                  136 Carpenter Library basement
                                                                                                                                  135 Noyes Community Center
280                                                                                                                               119 Upson Hall: room B-7
                                                                                                                                   72 Mann Library Laptop Loaners
260                                                                                                                                68 Original Mann Building: room 106
                                                                                                                                   66 Clara Dickson Hall
240                                                                                                                                59 None of the Above
                                                                                                                                   41 Stimson Hall B: Lab
220                                                                                                                                12 Stimson Hall A: Teleconferencing Facility

200

180
                     34.4 %
160                           30.6 %   30.3 %

140                                              26.7 %

120

100
                                                          16.2 %
                                                                    15.3 %     14.8 %
80                                                                                           13.3 %

60                                                                                                      9.2 %

40
                                                                                                                      2.7 %
20

  0
      Uris Library            Noyes Community Center                    Clara Dickson Hall      Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                      163 Rarely (less than once per w eek)
                                                                                                                                      101 Occasionally (1 - 2 times per w eek)
                                                                                                                                       81 Frequently (5+ times per w eek)
                                                                                                                                       54 Often (3 - 4 times per w eek)
                                                                                                                                       45 Never
                                                                                     36.7 %




22.7 %




                                                                                                                         10.1 %




                                                                                              12.2 %
                                 18.2 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              270 A PC system, never a Macintosh
                                                                                                                              115 Usually a PC system, but occasionally a Macintosh
                                                                                                                               28 Whichever is available first - no preference
                                                                                                                               23 A Macintosh system, never a PC
                                60.8 %                                                                                          8 Usually a Macintosh system, but occasionally a PC




                                                                                                    1.8 %


                                                                                                   5.2 %



                                                                                           6.3 %




                                            25.9 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       161 A PC system, never a Macintosh
                                                                                                       105 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       100 Usually a PC system, but occasionally a Macintosh
                                                                                                        35 A Macintosh system, never a PC
                                                                                                        33 Whichever is available first - no preference
                                                      36.3 %                                             9 Usually a Macintosh system, but occasionally a PC




23.7 %


                                                                         2.0 %



                                                                       7.4 %




                                                               7.9 %


                          22.6 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

            340           71.9 %
                                                                                                                                318 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                 40 occasionally use your ow n laptop, but usually use a lab computer
            320
                                                                                                                                 39 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                 24 alw ays use your ow n laptop in the labs
            300
                                                                                                                                 21 rarely use your ow n laptop in the labs
            280

            260

            240

            220

            200

            180

            160

            140

            120

            100

             80

             60                               9.0 %          8.8 %
                                                                               5.4 %             4.8 %
             40

             20

             0
never use my ow n laptop in the labs / don't ow n a laptop   alw ays use your ow n laptop in the labs




                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      Please fix up / make more up to date computers available in kennedy Hall

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.

                      Get some decent Macs and have them run OS X

                      more USB ports

                      Thank you

                      I would really like to see Mac OSX used on campus in computer labs. I have
                       been *extremely* disappointed with CU's lack of Mac OSX support.

                      The new computers in upson B7 are really lousy. The computers in carpenter are..
                       okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
                       because they are running windows 2000? Considering using windows 2000 or
                       windows XP instead of win98
   definitely install OS X for the macs, I'm sure it would fix so many problems... but
    is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   more PCs less macs!!!

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!

   It is great that the lab in Noyes is open 24/7. Please keep this up.

   Keep Red Rover free and lower on campus ethernet charge can you install ssh
    login client software such as putty? also can you please upgrade to mac os X?
    thank you

   The Macs in the CIT lab are not taken care of properly at all because my one at
    home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.

   PC is the best

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   the availability of laptops at mann should be publicized more, they are very
    useful.
   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   Keeps getting better. Good job.

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   some of the computers are really slow.

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   If I went to the labs, I would not use a Mac, ever.

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   PCs are the greatest!

   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.
   nope

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.
   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.

   I would like longer hours for the public labs, particularly NOYES and more
    macintoshes on the engineering quad, like at upson. I wish for mathematica on
    the mac. I have used the lab in Dickson during the summer when the lab hours of
    labs on the Engineering quad were reduced. It has been a great inconvience to
    have the lab hours reduced so much during the summer months (especially not
    having many hours on the weekends). I have been here for two summers so far
    and it has been a large inconvience. Anytime... The lab in Caprenter is always
    busy and you usually have to wait for a computer or go somewhere else. I used to
    use this lab often but now very rarely because most often than not there is never a
    computer available when I go there. Even though there is ACCEL in the
    engineering library, computers at ACCEL are rarely availabe during the day or
    evening due to classes and seminars that reserve the computer rooms of ACCEL.
    This then just leaves Upson basement lab. It is really nice now that they have
    gotten the newer computers with better screens however, the temperature is kept
    much too low in this room. I realize that the temperature sould be kept low due to
    the large number of computers however, I have been froze out of this room too
    many times to count. Even during the summer... I really don't think that there is
    any need for the temperature to be as low as it is. I have even taken a blanket
    with me to the lab on several occasions if I needed to be there for a substantial
    amount of time. With only the computer lab in Carpenter which is always full
    and the computer lab in Upson, there is a need for more computer access on the
    Engineering quad. Perhaps there is to be another facility once Duffield is
    finished? Also, I have found it to be a LARGE inconvience on MULTIPLE
    occasions that there is no wireless in the lab in Upson and I am not the only one to
    have been annoyed at this lack of service. I have also found the closure of Upson
    lab at 6pm on Friday to be an inconvience and it would be nice if it opened at
    10am on Saturday and Sunday instead of noon as well as stay open later on
    Saturday. Hope this is helpful...

   OS X would be great :-). So would Windows XP.
   Replace most macs with pcs.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   no problems

   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   They are open at great times and long enough.

   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I use the microcomputing center at the vet school for all of my computer related
    needs, but I'm not sure if this counts as a "CIT" lab....

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   More PC's at the vet school

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   Macs suck!!

   The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   I love the new Dell 20" LCD screens. Nice touch.

   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   I live in Schuyler House, where I would get ResNet, but for the fact that it is too
    slow and expensive.

   none

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.

   No comments!!

   Thanks

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.

   Overall, the labs are great.
   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.

   the cit labs are great, very useful and extremely accessible

   I love the loaners in Mann!

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.

   Testing only - Friday Dec 6 @ 12:26pm - Pat G

   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
E-Mail Survey Results: All Laptop Computer Owners Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 414 respondents who are laptop computer owners.



(*Note: this includes 76 students who own both a laptop and a desktop computer system.)
Your status: (Select one)

                                                                                                       150 Graduate Student
                                                                                                        76 Junior
                                                                                                        67 Freshman
                                                                                                        67 Senior
                                                                                                        54 Sophomore
                                                              36.2 %




   18.4 %




                                                                                13.0 %



                   16.2 %


                                               16.2 %




Your College: (Select one)

                                                                                  113 Arts and Sciences
                                                                                   86 Engineering
                                                                                   76 Agriculture and Life Sciences
                                                                                   34 Human Ecology
                                                                                   27 Johnson Graduate School of Management
                                                                                   22 Law School
                                                                                   20 Hotel School
                                                     27.2 %
               20.7 %                                                              14 Industrial and Labor Relations
                                                                                   13 Architecture, Art, and Planning
                                                                                    6 Other
                                                                                    4 Veterinary Medicine




                                                                        1.0 %
                                                                        1.4 %
                                                                       3.1 %

     18.3 %                                                        3.4 %

                                                         4.8 %

                                             5.3 %
                             8.2 %   6.5 %
Do you live: (Select one)

                                                                                                                            257 Off campus
                                                                                                                            157 On campus


                                         62.1 %




                                                                               37.9 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                        339 Yes, a laptop/portable system
                                                                                         76 Yes, both a desktop and a laptop/portable system




        81.7 %




                                                                          18.3 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

260       59.0 %                                                                                                                 245 Uris Library
250                                                                                                                              129 Robert Purcell Community Center
                                                                                                                                  98 None of the Above
240
                                                                                                                                  86 Noyes Community Center
230                                                                                                                               82 Carpenter Library basement
220                                                                                                                               66 Clara Dickson Hall
210                                                                                                                               65 Upson Hall: room B-7
                                                                                                                                  54 Mann Library Laptop Loaners
200                                                                                                                               50 Original Mann Building: room 106
190                                                                                                                               27 Stimson Hall B: Lab
180                                                                                                                                5 Stimson Hall A: Teleconferencing Facility
170
160
150                  31.1 %
140
130
120
                              23.6 %
110
                                        20.7 %
100                                              19.8 %
90
                                                           15.9 %        15.7 %
80
70                                                                                   13.0 %
                                                                                                12.0 %
60
50
                                                                                                            6.5 %
40
30
20                                                                                                                   1.2 %
10
  0
      Uris Library      None of the Above           Clara Dickson Hall            Original Mann Building: room 106




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                     162 Rarely (less than once per w eek)
                                                                                                                                      85 Occasionally (1 - 2 times per w eek)
                                                                                                                                      76 Never
                                                                                                                                      48 Often (3 - 4 times per w eek)
                                                                                      39.1 %                                          43 Frequently (5+ times per w eek)




20.5 %




                                                                                                                        10.4 %




                                                                                                  11.6 %
                                   18.4 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              239 A PC system, never a Macintosh
                                                                                                                              102 Usually a PC system, but occasionally a Macintosh
                                                                                                                               39 Whichever is available first - no preference
                                                                                                                               14 A Macintosh system, never a PC
                                     58.7 %                                                                                    13 Usually a Macintosh system, but occasionally a PC




                                                                                                    3.2 %

                                                                                                  3.4 %




                                                                                         9.6 %



                                      25.1 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      136 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                      120 A PC system, never a Macintosh
                                                                                                       79 Usually a PC system, but occasionally a Macintosh
                                                                                                       34 Whichever is available first - no preference
                                                                                                       21 Usually a Macintosh system, but occasionally a PC
                                                         33.2 %                                        20 A Macintosh system, never a PC




29.3 %




                                                                         4.9 %



                                                                      5.1 %



                                                             8.3 %

                            19.3 %
                If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                              31.1 %
                135                                                                                                                       128 occasionally use your ow n laptop, but usually use a lab computer
                130                                                                                                                       113 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                           91 rarely use your ow n laptop in the labs
                125
                                                27.5 %                                                                                     50 alw ays use your ow n laptop in the labs
                120                                                                                                                        29 never use my ow n laptop in the labs / don't ow n a laptop
                115
                110
                105
                100                                                 22.1 %
                 95
                 90
                 85
                 80
                 75
                 70
                 65
                 60                                                                 12.2 %
                 55
                 50
                 45
                 40
                                                                                                       7.1 %
                 35
                 30
                 25
                 20
                 15
                 10
                  5
                  0
occasionally use your ow n laptop, but usually use a lab computer            never use my ow n laptop in the labs / don't ow n a laptop




                         arv22@cornell.edu

                         I think that more scanners should be made available in the computer labs. Right
                          now, I only see one in Uris and one at the Mann library. This is very
                          inconvenient.


                         better instructions on how to use Macs b/c those things are confusing.

                         More PC's for the libraries instead of Macs.

                         The new computers in upson B7 are really lousy. The computers in carpenter are..
                          okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
                          because they are running windows 2000? Considering using windows 2000 or
                          windows XP instead of win98

                         good job

                         Please provide more network fasilities for labtop, even in Library.

                         Thanks!

                         More loaner labtops in Uris and Olin!

                         tree free cornell!!
   I find the CIT PC lab is helpful and hope it will work better.

   I have found my experience with CIT Public Computer Labs fulfilling. It is very
    useful to have computing power readily available.

   You know, I've got a wireless card but it is impossible to get redrover to work for
    me in the libraries. It really sucks. How can I get help?

   nobody is going to hall their own computer around to use wireless networking
    even if they do have a laptop. they are still to heavy to carry all day and the
    computer labs are easy and conveinent

   Keep Red Rover free and lower on campus ethernet charge

   I am using the MENG Lab in Upson

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I like, I like.

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   put up internet ports in the lab wireless with red rover and hard wired jacks in
    certin places. also the labs like uris library are always crowded it may be
    worthwile to distribute more funds to them

   The Computer Labs are good. :)

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I really like the new computer lab in Catherwood Library.

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.
   Release Eudora for Mac OSX

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   Install more computers. Invariably there is a wait.

   The labs are a great idea.

   the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   i haven't found clear instructions to use my wireless modem with red rover

   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   csug is where it's at

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   how likely is an upgrade to mac os x and/or wireless networking?

   The CIT help desk is excellent

   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.
   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   try to spread the word about wireless networking...no one seems to know much
    about it!

   They really should be updated to MacOSX jaguar

   I have used the lab in Dickson during the summer when the lab hours of labs on
    the Engineering quad were reduced. It has been a great inconvience to have the
    lab hours reduced so much during the summer months (especially not having
    many hours on the weekends). I have been here for two summers so far and it has
    been a large inconvience. Anytime... The lab in Caprenter is always busy and you
    usually have to wait for a computer or go somewhere else. I used to use this lab
    often but now very rarely because most often than not there is never a computer
    available when I go there. Even though there is ACCEL in the engineering
    library, computers at ACCEL are rarely availabe during the day or evening due to
    classes and seminars that reserve the computer rooms of ACCEL. This then just
    leaves Upson basement lab. It is really nice now that they have gotten the newer
    computers with better screens however, the temperature is kept much too low in
    this room. I realize that the temperature sould be kept low due to the large
    number of computers however, I have been froze out of this room too many times
    to count. Even during the summer... I really don't think that there is any need for
    the temperature to be as low as it is. I have even taken a blanket with me to the
    lab on several occasions if I needed to be there for a substantial amount of time.
    With only the computer lab in Carpenter which is always full and the computer
    lab in Upson, there is a need for more computer access on the Engineering quad.
    Perhaps there is to be another facility once Duffield is finished? Also, I have
    found it to be a LARGE inconvience on MULTIPLE occasions that there is no
    wireless in the lab in Upson and I am not the only one to have been annoyed at
    this lack of service. I have also found the closure of Upson lab at 6pm on Friday
    to be an inconvience and it would be nice if it opened at 10am on Saturday and
    Sunday instead of noon as well as stay open later on Saturday. Hope this is
    helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   Great job on promptness for help, it is greatly appreciated.

   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,
   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I usually use the labs when I am required to use software that I don't own on my
    computer- especially if it is windows software, since I own a mac. I also use the
    rooms when I am nearby and don't have my computer with me.

   Put RedRover back in Balch!!!

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   could we please be alloted more sheets of paper each semester??

   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu

   I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   Please convert totally to PC's, since this is what will be found in the real world.

   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   get rid of the macs!
   have more laptops and PC computers available.

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient.

   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   provide more information on Net-Print services... perhaps post by printers?

   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.
   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   Please install as many wireless access point as you can.

   Please provide machines with Linux
E-Mail Survey Results: All Computer Non-Owners Only



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 24 respondents who do not own a computer system.
Your status: (Select one)

                                                                                                    12 Graduate Student
                                                                                                     5 Junior
                                                                                                     4 Senior
                                                                                                     2 Freshman
                             52.2 %




                                                                                 8.7 %




                    21.7 %

                                                        17.4 %




Your College: (Select one)

                                                                                         9 Agriculture and Life Sciences
                                                                                         7 Arts and Sciences
                                                                                         5 Engineering
                                                                                         2 Architecture, Art, and Planning
                                                                                         1 Industrial and Labor Relations
                                               37.5 %




 29.2 %                                                                  4.2 %




                                                                 8.3 %




                                      20.8 %
Do you live: (Select one)

                                                                                                   16 Off campus
                                                                                                    8 On campus



                                 66.7 %




                                                                          33.3 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                   24 No, I do not ow n a computer




100.0 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

17       66.7 %                                                                                                                  16 Uris Library
                                                                                                                                 10 Original Mann Building: room 106
16                                                                                                                                8 Upson Hall: room B-7
                                                                                                                                  7 Mann Library Laptop Loaners
15                                                                                                                                6 Carpenter Library basement
                                                                                                                                  6 Noyes Community Center
14                                                                                                                                5 Robert Purcell Community Center
                                                                                                                                  4 Clara Dickson Hall
13                                                                                                                                3 Stimson Hall B: Lab
                                                                                                                                  2 Stimson Hall A: Teleconferencing Facility
12

11                  41.7 %

10

9                              33.3 %

8                                         29.2 %

7                                                    25.0 %     25.0 %

6                                                                          20.8 %

5                                                                                     16.7 %

4                                                                                                 12.5 %

3                                                                                                                8.3 %

2

1

0
     Uris Library      Upson Hall: room B-7            Noyes Community Center              Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                     12 Frequently (5+ times per w eek)
                                                                                                                                      7 Often (3 - 4 times per w eek)
                                                                                                                                      4 Rarely (less than once per w eek)
                                                                                                                                      1 Occasionally (1 - 2 times per w eek)
                                                      50.0 %




                                                                                                                         4.2 %




                                                                                                      16.7 %
                     29.2 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                                16 A PC system, never a Macintosh
                                                                                                                                 6 Usually a PC system, but occasionally a Macintosh
                                                                                                                                 1 Usually a Macintosh system, but occasionally a PC
                                                                                                                                 1 Whichever is available first - no preference

                        66.7 %




                                                                                                     4.2 %


                                                                                                  4.2 %




                                                                   25.0 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                          9 A PC system, never a Macintosh
                                                                                                          5 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                          5 Usually a PC system, but occasionally a Macintosh
                                                                                                          3 Usually a Macintosh system, but occasionally a PC
                                                                                                          2 Whichever is available first - no preference
                                                       37.5 %




20.8 %




                                                                            8.3 %




                                                                12.5 %
                      20.8 %
       If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          82.6 %
       20                                                                                                                   19 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                             3 usually use your ow n laptop, but occasionally use a lab computer
       19                                                                                                                    1 rarely use your ow n laptop in the labs
       18
       17
       16
       15
       14
       13
       12
       11
       10
        9
        8
        7
        6
        5
                                                             13.0 %
        4
        3
                                                                                       4.3 %
        2
        1
       0
never use my ow n laptop in the labs / don't ow n a laptop            rarely use your ow n laptop in the labs




                I think this a great service that the University provides to students!!!

                I will like to have more laptops available for renting (as in Uris and mann)

                Keep up great work!

                You need to add more computer labs which remain open for 24hrs

                In Uris Library there is often a line of people waiting to use PCs, while half of the
                 Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
                 one prefers Macs. Replacing them with PCs is a great idea.

                bear access is not esy to use

                not enouh bear access programms in the lab of Malott Hall

                Its great that some of the computer labs are open 24hrs. I benefit greatly from
                 them. But is it possible to change those computers to the new flat screens found at
                 other labs?
E-Mail Survey Results: Frequent/Often/Occasional CIT Lab Users



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 400 respondents who report that they Frequently,
Often, or Occasionally use the CIT labs.
Your status: (Select one)

                                                                                                           110 Junior
                                                                                                           108 Senior
                                                                                                            84 Graduate Student
                                                                                                            58 Sophomore
                                                                                                            39 Freshman

                                                                             27.6 %


          27.1 %




                                                                                      9.8 %




                             21.1 %
                                                                14.5 %




Your College: (Select one)

                                                                                      127 Arts and Sciences
                                                                                       95 Engineering
                                                                                       79 Agriculture and Life Sciences
                                                                                       32 Human Ecology
                                                                                       16 Industrial and Labor Relations
                                                                                       13 Hotel School
                                              31.7 %
                                                                                       13 Architecture, Art, and Planning
                                                                                       11 Law School
                                                                                        9 Veterinary Medicine
                                                                                        5 Other
                                                                                        1 Johnson Graduate School of Management
    23.7 %




                                                                         0.2 %
                                                                         1.2 %
                                                                         2.2 %

                                                                    2.7 %

                                                                3.2 %

                                                        3.2 %

                     19.7 %                     4.0 %

                                      8.0 %
Do you live: (Select one)

                                                                                                                                       265 Off campus
                                                                                                                                       135 On campus



                                 66.3 %




                                                                                          33.8 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                                   203 Yes, a desktop system
                                                                                                   143 Yes, a laptop/portable system
                                                                                                    33 Yes, both a desktop and a laptop/portable system
                                                                                                    20 No, I do not ow n a computer
                                            50.9 %




                                                                                  5.0 %




                                                                          8.3 %




                            35.8 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

340       79.1 %                                                                                                               317 Uris Library
                                                                                                                               157 Robert Purcell Community Center
320                                                                                                                            151 Noyes Community Center
                                                                                                                               136 Carpenter Library basement
300
                                                                                                                               111 Upson Hall: room B-7
                                                                                                                                94 Mann Library Laptop Loaners
280
                                                                                                                                89 Original Mann Building: room 106
                                                                                                                                79 Clara Dickson Hall
260
                                                                                                                                47 Stimson Hall B: Lab
                                                                                                                                24 None of the Above
240
                                                                                                                                14 Stimson Hall A: Teleconferencing Facility
220

200

180                  39.2 %
                              37.7 %
160                                    33.9 %

140
                                                 27.7 %
120                                                        23.4 %
                                                                      22.2 %
100                                                                               19.7 %

80
                                                                                              11.7 %
60
                                                                                                             6.0 %
40                                                                                                                     3.5 %

20

  0
      Uris Library   Noyes Community Center     Mann Library Laptop Loaners            Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                   171 Occasionally (1 - 2 times per w eek)
                                                                                                                                   131 Frequently (5+ times per w eek)
                                                                                                                                    99 Often (3 - 4 times per w eek)

                                                                              42.6 %




         32.7 %

                                                                                                              24.7 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              235 A PC system, never a Macintosh
                                                                                                                              112 Usually a PC system, but occasionally a Macintosh
                                                                                                                               25 Whichever is available first - no preference
                                                                                                                               18 A Macintosh system, never a PC
                                   58.6 %                                                                                      11 Usually a Macintosh system, but occasionally a PC




                                                                                                    2.7 %


                                                                                                  4.5 %



                                                                                          6.2 %




                                        27.9 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      128 A PC system, never a Macintosh
                                                                                                      110 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       91 Usually a PC system, but occasionally a Macintosh
                                                                                                       29 A Macintosh system, never a PC
                                                                                                       25 Whichever is available first - no preference
                                                                                                       16 Usually a Macintosh system, but occasionally a PC
                                                          32.1 %




 27.6 %




                                                                         4.0 %



                                                                      6.3 %



                                                              7.3 %

                          22.8 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          49.9 %
            210                                                                                                                 199 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                 76 occasionally use your ow n laptop, but usually use a lab computer
            200                                                                                                                  55 usually use your ow n laptop, but occasionally use a lab computer
            190                                                                                                                  49 rarely use your ow n laptop in the labs
                                                                                                                                 20 alw ays use your ow n laptop in the labs
            180
            170
            160
            150
            140
            130
            120
            110
            100
             90                              19.0 %
             80
             70                                              13.8 %
                                                                              12.3 %
             60
             50
             40
                                                                                                  5.0 %
             30
             20
             10
             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      Please fix up / make more up to date computers available in kennedy Hall

                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      More PC's for the libraries instead of Macs.

                      more USB ports

                      Thank you

                      I would really like to see Mac OSX used on campus in computer labs. I have
                       been *extremely* disappointed with CU's lack of Mac OSX support.

                      The new computers in upson B7 are really lousy. The computers in carpenter are..
                       okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
                       because they are running windows 2000? Considering using windows 2000 or
                       windows XP instead of win98
   definitely install OS X for the macs, I'm sure it would fix so many problems... but
    is there Bear Access for OS X yet? It would be a pain to have to run it in classic.

   More loaner labtops in Uris and Olin!

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.

   tree free cornell!!

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   more PCs less macs!!!

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!

   I find the CIT PC lab is helpful and hope it will work better.

   nobody is going to hall their own computer around to use wireless networking
    even if they do have a laptop. they are still to heavy to carry all day and the
    computer labs are easy and conveinent

   It is great that the lab in Noyes is open 24/7. Please keep this up. Keep Red
    Rover free and lower on campus ethernet charge can you install ssh login client
    software such as putty? also can you please upgrade to mac os X? thank you

   The Macs in the CIT lab are not taken care of properly at all because my one at
    home has never crashed and freezes about once a year (unlike PCs) though the
    ones in the lab tend to freeze a lot like PCs. I find this strange because Macs are
    so much more stable. I wish they were taken better care of because I am very
    interested in using their graphics program. Thanks!

   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.
   I think this a great service that the University provides to students!!!

   I will like to have more laptops available for renting (as in Uris and mann)

   I like, I like.

   PC is the best

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   The Computer Labs are good. :)

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I really like the new computer lab in Catherwood Library.

   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   Release Eudora for Mac OSX

   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
    confuses people. Also, I applaud the use of recycled paper for net-print, and I
    often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
    better than to complain while RevRDist is refreshing a Mac.

   Install more computers. Invariably there is a wait.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   Keeps getting better. Good job.

   i haven't found clear instructions to use my wireless modem with red rover

   some of the computers are really slow.
   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   csug is where it's at

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   PCs are the greatest!

   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   Keep up great work!

   try to spread the word about wireless networking...no one seems to know much
    about it!

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.
   I would like longer hours for the public labs, particularly NOYES and more
    macintoshes on the engineering quad, like at upson. I wish for mathematica on the
    mac. I have used the lab in Dickson during the summer when the lab hours of
    labs on the Engineering quad were reduced. It has been a great inconvience to
    have the lab hours reduced so much during the summer months (especially not
    having many hours on the weekends). I have been here for two summers so far
    and it has been a large inconvience. Anytime... The lab in Caprenter is always
    busy and you usually have to wait for a computer or go somewhere else. I used to
    use this lab often but now very rarely because most often than not there is never a
    computer available when I go there. Even though there is ACCEL in the
    engineering library, computers at ACCEL are rarely availabe during the day or
    evening due to classes and seminars that reserve the computer rooms of ACCEL.
    This then just leaves Upson basement lab. It is really nice now that they have
    gotten the newer computers with better screens however, the temperature is kept
    much too low in this room. I realize that the temperature sould be kept low due to
    the large number of computers however, I have been froze out of this room too
    many times to count. Even during the summer... I really don't think that there is
    any need for the temperature to be as low as it is. I have even taken a blanket
    with me to the lab on several occasions if I needed to be there for a substantial
    amount of time. With only the computer lab in Carpenter which is always full
    and the computer lab in Upson, there is a need for more computer access on the
    Engineering quad. Perhaps there is to be another facility once Duffield is
    finished? Also, I have found it to be a LARGE inconvience on MULTIPLE
    occasions that there is no wireless in the lab in Upson and I am not the only one to
    have been annoyed at this lack of service. I have also found the closure of Upson
    lab at 6pm on Friday to be an inconvience and it would be nice if it opened at
    10am on Saturday and Sunday instead of noon as well as stay open later on
    Saturday. Hope this is helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   no problems
   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.


   They are open at great times and long enough.

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I use the microcomputing center at the vet school for all of my computer related
    needs, but I'm not sure if this counts as a "CIT" lab....

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   You need to add more computer labs which remain open for 24hrs

   More PC's at the vet school

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   In Uris Library there is often a line of people waiting to use PCs, while half of the
    Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
    one prefers Macs. Replacing them with PCs is a great idea.

   could we please be alloted more sheets of paper each semester??
   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.

   Macs suck!!

   the computers in the library in the vet school never work right--internet always
    shutting down

   Macs suck!!

   The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   Please convert totally to PC's, since this is what will be found in the real world.

   get rid of the macs!

   have more laptops and PC computers available.

   These Mac keyboards become hard to press when they aren't brand new. That's
    the only reason I dislike using the public lab macs.

   bear access is not esy to use

   not enouh bear access programms in the lab of Malott Hall

   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc
   Its great that some of the computer labs are open 24hrs. I benefit greatly from
    them. But is it possible to change those computers to the new flat screens found at
    other labs?

   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   No comments!!

   Thanks

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   Overall, the labs are great.

   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.

   the cit labs are great, very useful and extremely accessible

   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   I love the loaners in Mann!

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.

   Please install as many wireless access point as you can.

   Testing only - Friday Dec 6 @ 12:26pm - Pat G
E-Mail Survey Results: Rarely/Never Use CIT Labs



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 407 respondents who report that they rarely or
never use the CIT labs.
Your status: (Select one)

                                                                                                       145 Graduate Student
                                                                                                        86 Freshman
                                                                                                        69 Junior
                                                                                                        57 Sophomore
                                                                                                        51 Senior
                                                                35.5 %




  21.1 %




                                                                                 12.5 %




                             16.9 %
                                                       14.0 %




Your College: (Select one)

                                                                                  111 Arts and Sciences
                                                                                   98 Engineering
                                                                                   78 Agriculture and Life Sciences
                                                                                   31 Human Ecology
                                                                                   28 Johnson Graduate School of Management
                                                                                   17 Hotel School
                                                                                   14 Architecture, Art, and Planning
                                                      27.1 %
                                                                                   13 Industrial and Labor Relations
            24.0 %                                                                 12 Law School
                                                                                    4 Veterinary Medicine
                                                                                    3 Other




                                                                         0.7 %
                                                                         1.0 %
                                                                         2.9 %

                                                                     3.2 %

                                                                3.4 %
           19.1 %
                                                      4.2 %

                                              6.8 %
                                      7.6 %
Do you live: (Select one)

                                                                                                                               238 Off campus
                                                                                                                               169 On campus


                                                58.5 %




                                                                          41.5 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                           195 Yes, a laptop/portable system
                                                                                           165 Yes, a desktop system
                                                                                            43 Yes, both a desktop and a laptop/portable system
                                                                                             4 No, I do not ow n a computer
                                                         47.9 %




                                                                                   1.0 %



                                                                               10.6 %




                            40.5 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          48.4 %                                                                                                              198 Uris Library
210
                                                                                                                              116 None of the Above
200                                                                                                                           113 Robert Purcell Community Center
190                                                                                                                            67 Carpenter Library basement
                                                                                                                               63 Noyes Community Center
180                                                                                                                            59 Upson Hall: room B-7
170                                                                                                                            45 Clara Dickson Hall
                                                                                                                               33 Original Mann Building: room 106
160                                                                                                                            31 Mann Library Laptop Loaners
                                                                                                                               20 Stimson Hall B: Lab
150
                                                                                                                                5 Stimson Hall A: Teleconferencing Facility
140
130                    28.4 %
                                27.6 %
120
110
100
90
80                                         16.4 %
                                                     15.4 %
                                                              14.4 %
70
60                                                                      11.0 %
50
                                                                                      8.1 %   7.6 %
40
                                                                                                        4.9 %
30
20                                                                                                                    1.2 %
10
  0
      Uris Library              Carpenter Library basement       Clara Dickson Hall             Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                    305 Rarely (less than once per w eek)
                                                                                                                                    104 Never




                     74.6 %




                                                                                                          25.4 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              249 A PC system, never a Macintosh
                                                                                                                               89 Usually a PC system, but occasionally a Macintosh
                                                                                                                               37 Whichever is available first - no preference
                                                                                                                               16 A Macintosh system, never a PC
                                                                                                                               10 Usually a Macintosh system, but occasionally a PC
                              62.1 %




                                                                                                    2.5 %

                                                                                                  4.0 %




                                                                                         9.2 %



                                          22.2 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      141 A PC system, never a Macintosh
                                                                                                      119 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       70 Usually a PC system, but occasionally a Macintosh
                                                                                                       38 Whichever is available first - no preference
                                                                                                       20 A Macintosh system, never a PC
                                                        34.8 %                                         17 Usually a Macintosh system, but occasionally a PC




29.4 %


                                                                         4.2 %


                                                                       4.9 %




                                                              9.4 %


                             17.3 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          40.3 %
                                                                                                                                163 never use my ow n laptop in the labs / don't ow n a laptop
            170
                                                                                                                                 79 usually use your ow n laptop, but occasionally use a lab computer
            160                                                                                                                  65 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                 53 rarely use your ow n laptop in the labs
            150                                                                                                                  44 alw ays use your ow n laptop in the labs

            140

            130

            120

            110

            100

             90                              19.6 %

             80
                                                             16.1 %
             70
                                                                              13.1 %
             60
                                                                                                  10.9 %
             50

             40

             30

             20

             10

             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      arv22@cornell.edu

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.

                      better instructions on how to use Macs b/c those things are confusing.

                      Get some decent Macs and have them run OS X

                      good job

                      Please provide more network fasilities for labtop, even in Library.

                      Thanks!

                      I have found my experience with CIT Public Computer Labs fulfilling. It is very
                       useful to have computing power readily available.

                      You know, I've got a wireless card but it is impossible to get redrover to work for
                       me in the libraries. It really sucks. How can I get help?

                      I am using the MENG Lab in Upson

                      Generally like the labs. Definitely like being able to have full control over
                       utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   put up internet ports in the lab wireless with red rover and hard wired jacks in
    certin places. also the labs like uris library are always crowded it may be
    worthwile to distribute more funds to them

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   the availability of laptops at mann should be publicized more, they are very
    useful.

   The labs are a great idea.

   the labs always seem so crowded - perhaps some more computers around campus
    (not full fledged labs, but a couple computers together)

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   Mac OSX is great -- it will provide a UNIX-like environment in addition to the
    Windows OS choice.

   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   how likely is an upgrade to mac os x and/or wireless networking?

   If I went to the labs, I would not use a Mac, ever.

   The CIT help desk is excellent
   The computer labs need updated macs. Clara Dickson has old blue and white G3
    towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
    superior. More funding should be put towards macintosh systems than towards
    PCs running windows.

   nope

   They really should be updated to MacOSX jaguar

   OS X would be great :-). So would Windows XP.

   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I usually use the labs when I am required to use software that I don't own on my
    computer- especially if it is windows software, since I own a mac. I also use the
    rooms when I am nearby and don't have my computer with me.

   Put RedRover back in Balch!!!

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu

   I love the new Dell 20" LCD screens. Nice touch.

   Could you please place paper collection bins for the scap printer paper. We take
    the paper and re-use it for other things.

   I live in Schuyler House, where I would get ResNet, but for the fact that it is too
    slow and expensive.

   none

   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.

   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.

   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   provide more information on Net-Print services... perhaps post by printers?

   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.

   Please provide machines with Linux

   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
E-Mail Survey Results: Users with PC Preference



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 684 respondents who Always or Usually use a PC
system in the CIT labs.
Your status: (Select one)

                                                                                                            196 Graduate Student
                                                                                                            154 Junior
                                                                                                            136 Senior
                                                                                                            101 Freshman
                                                                                                             96 Sophomore

                                                                           28.7 %

            22.5 %




                                                                                    14.1 %


               19.9 %



                                             14.8 %




Your College: (Select one)

                                                                                       183 Arts and Sciences
                                                                                       176 Engineering
                                                                                       127 Agriculture and Life Sciences
                                                                                        56 Human Ecology
                                                                                        30 Hotel School
                                                                                        28 Industrial and Labor Relations
                                                                                        24 Johnson Graduate School of Management
                                                      26.7 %
                                                                                        23 Architecture, Art, and Planning
           25.7 %                                                                       21 Law School
                                                                                        10 Veterinary Medicine
                                                                                         8 Other




                                                                       1.2 %
                                                                       1.5 %
                                                                      3.1 %

                                                                   3.4 %

                                                           3.5 %
             18.5 %
                                                4.1 %
                                     4.4 %
                             8.2 %
Do you live: (Select one)

                                                                                                                              427 Off campus
                                                                                                                              257 On campus



                                        62.4 %




                                                                              37.6 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                          320 Yes, a desktop system
                                                                                          276 Yes, a laptop/portable system
                                                                                           65 Yes, both a desktop and a laptop/portable system
                                                                                           22 No, I do not ow n a computer
                                                          46.9 %




                                                                                  3.2 %




                                                                          9.5 %




                            40.4 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          63.7 %                                                                                                            437 Uris Library
460
                                                                                                                            238 Robert Purcell Community Center
440                                                                                                                         185 Noyes Community Center
420                                                                                                                         181 Carpenter Library basement
                                                                                                                            156 Upson Hall: room B-7
400
                                                                                                                            113 None of the Above
380                                                                                                                         108 Clara Dickson Hall
                                                                                                                            107 Mann Library Laptop Loaners
360
                                                                                                                            104 Original Mann Building: room 106
340                                                                                                                          59 Stimson Hall B: Lab
320                                                                                                                          17 Stimson Hall A: Teleconferencing Facility
300
280
                     34.7 %
260
240
220                           27.0 %    26.4 %
200
                                                 22.7 %
180
160
140                                                       16.5 %    15.7 %      15.6 %      15.2 %
120
100
                                                                                                       8.6 %
80
60
                                                                                                                2.5 %
40
20
  0
      Uris Library   Noyes Community Center         None of the Above        Original Mann Building: room 106




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                260 Rarely (less than once per w eek)
                                                                                                                                149 Occasionally (1 - 2 times per w eek)
                                                                                                                                110 Frequently (5+ times per w eek)
                                                                                                                                 88 Often (3 - 4 times per w eek)
                                                                                                                                 78 Never
                                                                                   38.0 %




21.8 %




                                                                                                                   11.4 %




                               16.1 %                                                    12.8 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              485 A PC system, never a Macintosh
                                                                                                                              201 Usually a PC system, but occasionally a Macintosh




                   70.7 %




                                                                                  29.3 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      268 A PC system, never a Macintosh
                                                                                                      206 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                      156 Usually a PC system, but occasionally a Macintosh
                                                                                                       40 Whichever is available first - no preference
                                                     39.2 %                                            11 Usually a Macintosh system, but occasionally a PC
                                                                                                        3 A Macintosh system, never a PC




                                                                         0.4 %
                                                                         1.6 %

 30.1 %
                                                                        5.8 %




                                                     22.8 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          45.6 %
                                                                                                                                311 never use my ow n laptop in the labs / don't ow n a laptop
            320                                                                                                                 124 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                109 usually use your ow n laptop, but occasionally use a lab computer
            300                                                                                                                  88 rarely use your ow n laptop in the labs
                                                                                                                                 50 alw ays use your ow n laptop in the labs
            280

            260

            240

            220

            200

            180

            160
                                             18.2 %
            140
                                                             16.0 %
            120
                                                                              12.9 %
            100

             80
                                                                                                  7.3 %
             60

             40

             20

             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      arv22@cornell.edu

                      macintoshes are a waste of money, especially in uris, no one hardly uses them,
                       and the pc's are always full. it would be nice to have more pc's in uris, and get rid
                       of some, if not all of the macs.

                      i'd say one or two macs for use with creation stations/multimedia...cause that's
                       what their strength is. with productivity suites (MS Word) or surfing the web, the
                       pc's are much better.

                      Please fix up / make more up to date computers available in kennedy Hall

                      I think that more scanners should be made available in the computer labs. Right
                       now, I only see one in Uris and one at the Mann library. This is very
                       inconvenient.

                      I frequently use the Binenkorb computer lab in statler and check out laptops from
                       the nestle library. I wasn't sure if they were part of the CIT Public Computer
                       Labs. If so, then my answer to #6 would be frequently and not never.

                      better instructions on how to use Macs b/c those things are confusing.

                      More PC's for the libraries instead of Macs.

                      more USB ports
   Thank you

   The new computers in upson B7 are really lousy. The computers in carpenter are..
    okae, but I think the computers in the ACCEL labs are really stable. Perhaps its
    because they are running windows 2000? Considering using windows 2000 or
    windows XP instead of win98

   good job

   Please provide more network fasilities for labtop, even in Library.

   Thanks!

   More loaner labtops in Uris and Olin!

   Noyes Computer Lab should go back to being a 24 hour computer lab. The people
    on West Campus don't have the option of a 24 H computer like those on North do.
    I think it is unfortunate that west does not have 24 H computer lab.

   tree free cornell!!

   Yes, please get rid of those Macs!

   The G3's are terrible. Nobody uses them if they have a choice. Replacing them
    with G4's with OS X would obviously make the computers better, but I doubt that
    significantly more people would use them.

   Then again I'm pretty sure the decision to use Macs is more related to a Mac
    enthusiast somewhere higher up the food chain than it is to any sort of cost/benefit
    analysis on the part of the people buying for the labs.

   more PCs less macs!!!

   Mac OS 9.2 is archaic. I know Macs are a pain to network, but Mac OS-X is
    worth it! Unix-4-eva!

   I find the CIT PC lab is helpful and hope it will work better.

   I have found my experience with CIT Public Computer Labs fulfilling. It is very
    useful to have computing power readily available.

   nobody is going to hall their own computer around to use wireless networking
    even if they do have a laptop. they are still to heavy to carry all day and the
    computer labs are easy and conveinent
   It is great that the lab in Noyes is open 24/7. Please keep this up.

   Keep Red Rover free and lower on campus ethernet charge

   I am using the MENG Lab in Upson

   Generally like the labs. Definitely like being able to have full control over
    utilizing the system, since CIT uses a cleaning program on Logout to wipe
    anything I've done. Do wish there were more laptops to borrow in Uris Libe, now
    that everyone knows about the program and often no laptops are available. Would
    like to see more computers in general in Uris Libe, as well as power outlets at
    more desks (like in the stacks).


   All labs should be open for student use 24/7 to accomodate those students who
    don't own computers.

   Some labs should be open 24 hours a day. If they currently are then disregard this
    comment. Thanks.

   I think this a great service that the University provides to students!!!

   I will like to have more laptops available for renting (as in Uris and mann)

   I like, I like.

   PC is the best

   Please get more laptops in Uris and Olin libraries. All of them are consistently
    checked out!

   put up internet ports in the lab wireless with red rover and hard wired jacks in
    certin places. also the labs like uris library are always crowded it may be
    worthwile to distribute more funds to them

   The Computer Labs are good. :)

   I don't think I would ever carry my laptop around the campus, so I would have no
    need for a wireless network. If I need to use a computer I am almost always close
    to some computer lab on campus, so it is not a problem. I am not a MAC user, all
    the engineering programs that I use are on PC based.

   I really like the new computer lab in Catherwood Library.
   Replace more of the Mac's with PC's... most of the people who use them do so
    only because there aren't any PC's left.

   the type of computer is less relevant then the software it has. I have a mac and a
    pc in myu room as well as *nix boxes at home which i use. THe only reason to go
    to a lab is to use software like pro-e, ironcad, and working model 2d. Thanks

   Computers in graduate lounge of economics department in Uris Hall are terrible
    but probably according to the listing they are not in fact part of CIT public
    computer labs, arent they.

   I would use the macs exclusively but they tend to freeze and are much slower than
    the pcs. so i am stuck with the pcs.

   Install more computers. Invariably there is a wait.

   I think you should consider installing commonly used programs such as AIM and
    stuff

   Keeps getting better. Good job.

   The labs are a great idea.

   i haven't found clear instructions to use my wireless modem with red rover

   Mac OS X is so much better than 9, and its been out for what, 2 years now? I
    think its time you guys installed it if you're going to keep the Macs at all.

   some of the computers are really slow.

   While I would rarely use my own laptop in labs if red rover were installed there, I
    would use my own laptop quite often if red rover were installed in all academic
    buildings on campus.

   I don't know what you guys did to bear access, but it is so much slower this year.
    And what happened to the old directory?! That thing rocked. The web one isn't
    half as good.

   csug is where it's at

   I like the labs a lot, they are very clean and quiet. I think there could be more
    computers in some of them, though. I think having PCs are better than having
    Macintoshes.
   I usually use the labs in Warren, but since they are not mentioned on this survey, I
    guess they are not CIT.

   If I went to the labs, I would not use a Mac, ever.

   CIT seems to do a lot of computer upgrades in their labs. Where do all the old
    computers go?

   The CIT help desk is excellent

   PCs are the greatest!

   you should have wireless everywhere and have cards available for students to buy

   what happens to old computers when new ones are sold? Do students have the
    opportunity to purchase them?

   Keep up great work!

   Nope

   try to spread the word about wireless networking...no one seems to know much
    about it!

   Even though I dont own a laptop, I think Wireless networking will be very
    convinient for students. If I have a laptop, I will definitely use it often.

   Better maintenance of the computers. Many have really fragmented harddisks and
    bad sectors.

   The constant outages and nasty bugs, such as the mail server being down,
    webmail being so out of date, pine's limited functionality due to an ancient
    version, net print printing only 75% of the time, etc. etc. etc. are much more
    frustrating than lab hours or machine availability. Also, the configuration of lab
    machines can be a hassle, such as the base system after a restart going through IE
    update procedures, first run procedures, and other annoying first use
    configurations is a pain. The base system should be a fully configured one, with
    the image having a once run copy of Office, IE, etc., and auto-update off.

   More laptop loaning in all the libraries. Also, having laptops to loan out for two
    days would be nice for people who need to do presentations (much like we can
    get a digital camera from Uris etc)

   CU should look into computer loaning programs such as the one that Wakeforest
    has.
   I have used the lab in Dickson during the summer when the lab hours of labs on
    the Engineering quad were reduced. It has been a great inconvience to have the
    lab hours reduced so much during the summer months (especially not having
    many hours on the weekends). I have been here for two summers so far and it has
    been a large inconvience. Anytime... The lab in Caprenter is always busy and you
    usually have to wait for a computer or go somewhere else. I used to use this lab
    often but now very rarely because most often than not there is never a computer
    available when I go there. Even though there is ACCEL in the engineering
    library, computers at ACCEL are rarely availabe during the day or evening due to
    classes and seminars that reserve the computer rooms of ACCEL. This then just
    leaves Upson basement lab. It is really nice now that they have gotten the newer
    computers with better screens however, the temperature is kept much too low in
    this room. I realize that the temperature sould be kept low due to the large
    number of computers however, I have been froze out of this room too many times
    to count. Even during the summer... I really don't think that there is any need for
    the temperature to be as low as it is. I have even taken a blanket with me to the
    lab on several occasions if I needed to be there for a substantial amount of time.
    With only the computer lab in Carpenter which is always full and the computer
    lab in Upson, there is a need for more computer access on the Engineering quad.
    Perhaps there is to be another facility once Duffield is finished? Also, I have
    found it to be a LARGE inconvience on MULTIPLE occasions that there is no
    wireless in the lab in Upson and I am not the only one to have been annoyed at
    this lack of service. I have also found the closure of Upson lab at 6pm on Friday
    to be an inconvience and it would be nice if it opened at 10am on Saturday and
    Sunday instead of noon as well as stay open later on Saturday. Hope this is
    helpful...

   I'm not familiar with red rover, but I think many people would be interested in
    using laptops outfitted with wireless web if they were provided by the lab. It
    seems to me that the technology may take a while to catch on, and few people will
    have the required hardware and software on their own laptops.

   OS X would be great :-). So would Windows XP.

   Replace most macs with pcs.

   Great job on promptness for help, it is greatly appreciated.

   Make sure the people in the labs to help us stay awake.

   The service has been pretty convinient.

   no problems

   I really like using the laptops at Uris though I don't own one. Laptops should be
    made more available.
   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   My preference in computers is dependent upon the lab. The Macs in Mann and
    Old Mann are preferable to the PCs. The PCs are preferable to the older G4s
    everywhere else. OSX would be an improvement and along with newer Macs. I
    would use the library laptops more frequently if they were Macs.

   They are open at great times and long enough.

   More red rover locations especially at cafe's.public spaces, outdoors, and eating
    places, laptop loans at Fine Arts library,

   I would like to see Microsoft Publisher on the computers. Its so easy to make
    posters with and its easy to use. Please consider it because it would make me and
    a bunch of others people happy.

   I'd like to see more computers in Uris and Olin Libraries...as well as in MVR
    (Human Ecology)

   I wish that the internet was free at Cornell, that is the least that this school can do
    for students.

   You need to add more computer labs which remain open for 24hrs

   More PC's at the vet school

   Although I think that I may use Red Rover in the labs, I would rather see it in
    other places around campus first. IE, put it in more buildings that don't have labs,
    so that I can use my laptop in more places.

   Red Rover should be installed in more buildings around the University. Also in
    Uris Library to make the wireless network stronger, as signals do not always
    reach all portions of that entire building. Same situation exists within the Statler
    Hotel (another Red Rover Building). First step get the existing buildings to have
    complete coverage then move to more.

   In Uris Library there is often a line of people waiting to use PCs, while half of the
    Macs are just sitting there, open. Most people refuse to use a Mac, and almost no
    one prefers Macs. Replacing them with PCs is a great idea.

   could we please be alloted more sheets of paper each semester??
   Please check on the staff in the Stimson Lab. They are always alseep at the desk,
    don't turn on the computers, and just make the whole lab inconvenient to work in.
    Also, the Stimson Lab scanner makes a big, loud noise (some kind of strange
    sound file) everytime someone scans something. Can you turn off that sound?
    Thanks.

   Macs suck!!

   the computers in the library in the vet school never work right--internet always
    shutting down

   Macs suck!!

   The computers in the vet school library never work right--internet browser always
    shuts down in the middle of using it or is very slow

   Olin library should have more pc. It takes too much time waiting for a pc there.
    moreover, every pc should be able to access to email, especially when printer is
    not available.

   I don't know how you're picking the winners of the prizes, as you didn't ask for
    my name...but I'm Andy Wiesner ajw44@cornell.edu

   I love the new Dell 20" LCD screens. Nice touch.

   I think that using IM and games should be prohibited. I've seen people who take
    up computers just playing games or using IM. My computer broke mid-semester
    and I've been only using computer labs and it kills me to see that I can't use a
    computer because people are IM-ing. Even if they're also writing a paper, they
    spend more time on games and Cornell shouldn't be spending its money so that
    students can play games on lab computers.

   Please convert totally to PC's, since this is what will be found in the real world.

   none

   get rid of the macs!

   have more laptops and PC computers available.

   bear access is not esy to use

   not enouh bear access programms in the lab of Malott Hall
   I use the labs to use software that are only in the labs. I think all the labs should
    have the same stuff so I dont have to go all the way to one lab to use mini tab and
    then another to use dream weaver etc

   Its great that some of the computer labs are open 24hrs. I benefit greatly from
    them. But is it possible to change those computers to the new flat screens found at
    other labs?

   Red Rover should be advertised more. Many people, including myself, barely
    have an idea of what it is. Also, is it possible to get faster computers in the labs?

   Too often computers are being used for email, web surfing, etc when one needs to
    use them for academic purposes. Additionally, the labs are rarely as quiet as they
    should.

   Usually it is just hard to find an available computer, so more of any type (PC or
    Mac) would be helpful.

   Please deliver Red Rover all over campus as soon as possible. It is really
    convenient.

   No comments!!

   Thanks

   Computer labs are great. The only problem seems to be that there aren't enough
    of them, but I don't know if students are willing to pay for more.

   Sometimes connection speeds in the libraries (Uris and Olin) are pretty slow.
    Everything else is great.

   if there is a serious speed discrepancy between macs and pcs, the faster ones are
    always used. if the two platforms were running on comperable machines, there
    would probably be a more even usage

   Wireless networking increases my productivity and comfort in the libraries.
    Please try to install Wireless throughout all of the libraries (not just in zones) and
    increase the signal strength

   Overall, the labs are great.

   It's very good that some of the computer labs are open 24 hours. The new color
    printers are also really nice. Sometimes they get a little crowded, but other than
    that everthing else seems to be great.
   PCs in Public Lab still have window 98 operating system. This is out of date. The
    operating system should be updated.

   the cit labs are great, very useful and extremely accessible

   I AM SOOO HAPPY THAT THEY PRINT WITH 100% RCYCLED PAPER. I
    ALWAYS PRINT THERE!

   I love the loaners in Mann!

   Please install as many wireless access point as you can.

   Testing only - Friday Dec 6 @ 12:26pm - Pat G
E-Mail Survey Results: Users with Macintosh Preference



On the evening of December 3, 2002, e-mail invitations were sent to 2,507 randomly
selected Cornell Students. The selection process attempted to generate a cross-section of
all Cornell Students from Freshman to Graduate student.

That E-mail invitation generated 809 responses between December 3 and December 18
when the survey was ended.

The following pages represent the 55 respondents who Always or Usually use a
Macintosh system in the CIT labs.
Your status: (Select one)

                                                                                                 21 Junior
                                                                                                 12 Graduate Student
                                                                                                  9 Senior
                                                                                                  8 Freshman
                                               38.2 %                                             5 Sophomore




21.8 %




                                                                            9.1 %




                                                        14.5 %
                                16.4 %




Your College: (Select one)

                                                                                    35 Arts and Sciences
                                                                                     8 Engineering
                                                                                     8 Agriculture and Life Sciences
                                                                                     2 Human Ecology
                                                                                     1 Veterinary Medicine
                             63.6 %
                                                                                     1 Architecture, Art, and Planning




                                                                    1.8 %
                                                                   1.8 %

                                                                 3.6 %




                                                   14.5 %

                                      14.5 %
Do you live: (Select one)

                                                                                                                                 39 Off campus
                                                                                                                                 16 On campus




                            70.9 %




                                                                                    29.1 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                             27 Yes, a desktop system
                                                                                             23 Yes, a laptop/portable system
                                                                                              4 Yes, both a desktop and a laptop/portable system
                                                                                              1 No, I do not ow n a computer
                                                       49.1 %




                                                                            1.8 %


                                                                          7.3 %




                                     41.8 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          72.7 %                                                                                                                     40 Uris Library
42
                                                                                                                                     14 Robert Purcell Community Center
40                                                                                                                                   12 Carpenter Library basement
                                                                                                                                     12 Noyes Community Center
38
                                                                                                                                      8 Mann Library Laptop Loaners
36                                                                                                                                    7 Upson Hall: room B-7
                                                                                                                                      7 Clara Dickson Hall
34                                                                                                                                    6 Original Mann Building: room 106
32                                                                                                                                    6 None of the Above
                                                                                                                                      4 Stimson Hall B: Lab
30
28
26
24
22
20
18
                     25.5 %
16
                                 21.8 %      21.8 %
14
12
                                                         14.5 %
10                                                                   12.7 %         12.7 %
                                                                                              10.9 %        10.9 %
8
                                                                                                                          7.3 %
6
4
2
0
     Uris Library     Carpenter Library basement             Upson Hall: room B-7                     None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                  18 Rarely (less than once per w eek)
                                                                                                                                  16 Frequently (5+ times per w eek)
                                                                                                                                   8 Never
                                                                                                                                   8 Occasionally (1 - 2 times per w eek)
                                                                                                                                   5 Often (3 - 4 times per w eek)
                                                                                             32.7 %




 29.1 %




                                                                                                                      9.1 %




                                                                                             14.5 %
                                  14.5 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              34 A Macintosh system, never a PC
                                                                                                                              21 Usually a Macintosh system, but occasionally a PC



                               61.8 %




                                                                        38.2 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       40 A Macintosh system, never a PC
                                                                                                       13 Usually a Macintosh system, but occasionally a PC
                                                                                                        1 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        1 Usually a PC system, but occasionally a Macintosh



            72.7 %




                                                                           1.8 %
                                                                          1.8 %




                                                            23.6 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

            32            54.5 %
                                                                                                                                  30 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                  11 usually use your ow n laptop, but occasionally use a lab computer
            30                                                                                                                     6 rarely use your ow n laptop in the labs
                                                                                                                                   4 alw ays use your ow n laptop in the labs
            28                                                                                                                     4 occasionally use your ow n laptop, but usually use a lab computer

            26

            24

            22

            20

            18

            16

            14
                                             20.0 %
            12

            10

              8                                              10.9 %

              6                                                                 7.3 %              7.3 %

              4

              2

            0
never use my ow n laptop in the labs / don't ow n a laptop    alw ays use your ow n laptop in the labs




                      Get some decent Macs and have them run OS X

                      Release Eudora for Mac OSX

                      I wish that the Kerberos tickets menu on the Macs would not tear-off as it often
                       confuses people. Also, I applaud the use of recycled paper for net-print, and I
                       often think that lab rooms are too hot. Lastly, I wish that Norton Anti-Virus knew
                       better than to complain while RevRDist is refreshing a Mac.

                      Mac OSX is great -- it will provide a UNIX-like environment in addition to the
                       Windows OS choice.

                      The computer labs need updated macs. Clara Dickson has old blue and white G3
                       towers. I'm not sure how efficiently they would run Mac OS X. Macintosh is
                       superior. More funding should be put towards macintosh systems than towards
                       PCs running windows.

                      They really should be updated to MacOSX jaguar

                      I would like longer hours for the public labs, particularly NOYES and more
                       macintoshes on the engineering quad, like at upson. I wish for mathematica on
                       the mac.

                      I usually use the labs when I am required to use software that I don't own on my
                       computer- especially if it is windows software, since I own a mac. I also use the
                       rooms when I am nearby and don't have my computer with me.
   Please install OS X in the Labs ASAP (and get some new macs). We need more
    Macs, but they need to be usable. OS X would enable the lab macs to be used
    without being constantly frozen as they are now.

   I think upgrading to Mac OS X would be a good idea - it's what most Mac users
    are using now, and would offer many improvements over the current system. It's
    a lot more stable and easy to use. It would also mean that Bear Access and
    kerberos would be more supported in OS X for those of us who use it in our
    rooms. This is something that definitely should be done, since OS X is used by
    most of the Mac users I know.
   General information about them--locations, open hours to public. I've walked by
    labs that look like they're in use by classes, can I go in anyways???

   provide more information on Net-Print services... perhaps post by printers?

   With the increasing popularity of macintoshes and and the ease of use of MacOS
    X, I think that having a larger percentage of macintosh computers available with
    MacOS X would make a lot of sense.
   I use my department's graduate computer lab mostly. HOWEVER, I MAC OS X
    is awesome and I would probably use the CIT labs if it were installed there.
Appendix VII: Lab User Survey Results: Full Data



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the full set of responses from all 1756 respondents.
Your status: (Select one)

                                                                                                              535 Senior
                                                                                                              443 Junior
                                                                                                              291 Sophomore
                                                                                                              190 Freshman
                                                                                                              184 Graduate Student
                                                                                                               91 Faculty/Staff/All Other
                                                                   30.9 %




     25.5 %




                                                                                           5.2 %




                                                                                  10.6 %

                            16.8 %

                                            11.0 %




Your College: (Select one)

                                                                                             518 Arts and Sciences
                                                                                             500 Engineering
                                                                                             320 Agriculture and Life Sciences
                                                                                             163 Human Ecology
                                                                                              55 Industrial and Labor Relations
                                                                                              51 Other
                                                 29.9 %                                       47 Architecture, Art, and Planning
                                                                                              43 Hotel School
                                                                                              21 Not Applicable
                                                                                               9 Veterinary Medicine
                                                                                               5 Law School
   28.8 %                                                                                      2 Johnson Graduate School of Management




                                                                          0.3 %
                                                                          0.1
                                                                          0.5 %
                                                                          1.2 %
                                                                          2.5 %

                                                                     2.7 %

                                                                  2.9 %

                                                          3.2 %


                                18.5 %   9.4 %
Do you live: (Select one)

                                                                                                                               1,105 Off campus
                                                                                                                                 622 On campus



                                     64.0 %




                                                                                    36.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                             842 Yes, a desktop system
                                                                                             573 Yes, a laptop/portable system
                                                                                             190 No, I do not ow n a computer
                                                                                             113 Yes, both a desktop and a laptop/portable system
                                                       49.0 %




                                                                                   6.6 %




                                                                          11.1 %

                      33.4 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

1,550       81.6 %                                                                                                                1,433 Uris Library
1,500
                                                                                                                                    933 Robert Purcell Community Center
1,450
                                                                                                                                    776 Noyes Community Center
1,400                                                                                                                               645 Carpenter Library basement
1,350                                                                                                                               624 Upson Hall: room B-7
1,300                                                                                                                               498 Clara Dickson Hall
1,250                                                                                                                               392 Original Mann Building: room 106
1,200                                                                                                                               378 Mann Library Laptop Loaners
1,150                                                                                                                               366 Stimson Hall B: Lab
1,100                                                                                                                               119 Stimson Hall A: Teleconferencing Facility
1,050                                                                                                                                26 None of the Above
                       53.1 %
1,000
  950
  900                           44.2 %
  850
  800
  750                                    36.7 %
                                                  35.5 %
  700
  650
  600                                                       28.4 %
  550
  500                                                                 22.3 %      21.5 %   20.8 %
  450
  400
  350
  300
  250
                                                                                                          6.8 %
  200
  150
                                                                                                                  1.5 %
  100
   50
    0
        Uris Library   Noyes Community Center        Clara Dickson Hall             Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                        738 Frequently (5+ times per w eek)
                                                                                                                                        405 Often (3 - 4 times per w eek)
                                                                                                                                        370 Occasionally (1 - 2 times per w eek)
                                                                                                                                        205 Rarely (less than once per w eek)
                                                                               42.6 %                                                    15 Never




                                                                                                                          0.9 %


  23.4 %

                                                                                                                     11.8 %




                                                                      21.4 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                                1,101 A PC system, never a Macintosh
                                                                                                                                  413 Usually a PC system, but occasionally a Macintosh
                                                                                                                                  119 Whichever is available first - no preference
                                                                                                                                   57 Usually a Macintosh system, but occasionally a PC
                                                                                                                                   38 A Macintosh system, never a PC
                           63.7 %




                                                                                                    2.2 %

                                                                                                   3.3 %



                                                                                           6.9 %




                                                        23.9 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                           675 A PC system, never a Macintosh
                                                                                                           382 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                           362 Usually a PC system, but occasionally a Macintosh
                                                                                                           148 Whichever is available first - no preference
                                                     39.3 %                                                 91 A Macintosh system, never a PC
                                                                                                            60 Usually a Macintosh system, but occasionally a PC




22.2 %
                                                                           3.5 %


                                                                         5.3 %




                                                                 8.6 %


                            21.1 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

          1,000           54.7 %
                                                                                                                                938 never use my ow n laptop in the labs / don't ow n a laptop
            950                                                                                                                 279 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                214 rarely use your ow n laptop in the labs
            900                                                                                                                 197 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                 87 alw ays use your ow n laptop in the labs
            850
            800

            750
            700
            650
            600

            550
            500
            450

            400
            350                              16.3 %
            300
                                                             12.5 %
                                                                            11.5 %
            250
            200
            150                                                                                5.1 %

            100

             50
             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      More PCs, fewer Macs

                      Mann Library computer lab provides a better selection of software, better
                       workspace, and greater services than CIT labs.

                      Turn the heat down in the Uris computer lab, the one with Printers 1 and 2 in it.

                      You should reinstate Robert Purcell's computer lab to 24 hours. Closing it earlier
                       this year was one of the most inconveniencing things that this University has ever
                       done, and that's saying a lot.

                      Please provide 24 hour access to RPCC computer lab and do provide free printing
                       in computer labs. The color printing in RPCC and a few other labs are great!!!

                      provide more computers... i always have to wait to get one! Make a lab in Martha
                       Van Rensaleer and/or Kennedy Hall! Warren and Mann are always crowded!

                      If you could more actively encourage clicking "Logout" from the Start menu, it
                       would make my experience much more efficent. I do not feel very comfortable
                       using machines that have not been logged out and if I am going to do anything
                       sensitive, I insist on using a machine that has been Logged-out. My main place of
                       concern is the Uris Library machine which do not have any signs encouraging
                       people to select logout. Thank you!

                      there should be more wireless networking installed.
   Drinks should be allowed in the labs as long as they are placed on the floor and
    have lids on them.

   MORE PCs

   I work in the CIT labs and frequent them when I am not on shift as well. They are
    extrememly important and I appreciate all the other employees and affiliates that
    keep them running. Thanks.

   can you make a defined waiting line in olin library for the computers? it is really
    frustrating when you've been waiting for a computer for 20 minutes and then
    someone comes from the other side of the room and jumps on a computer just b/c
    they may be closer.

   buy more PCs

   install linux on some cit machines

   Get Mac OSX

   We need more computers in Uris- central campus generally

   I prefer to use PCs, but I take whichever is available first.

   Both PC and Macs are prone to crashing in labs because people mess with the
    control panels and memory settings and do not change them back when they are
    done. Limiting access to these controls would likely decrease crashes by quite a
    bit (which will move people through the labs faster).

   I need A computer:(

   they are good but crowded !

   Change the furniture in the labs. Tables, walls getting shabby.

   It would be a good idea to provide one computer in each cit lab with and IrDA
    dongle, like they have set up on the engineering library card catlog PCs. This
    would give those with PDAs a good way to transfer files, get email, etc.

   It would be nice if we could pay for our printing in CIT labs like we can in
    ACCEL, with cash and not exculsivley on the Bursar bill and at CCC.

   Is there a way that instead of loaning out laptops in the libraries, you lent out
    network cards as well? That way people could use thier own laptops and there
    would less expenses to CIT since wireless cards are cheaper than laptops and less
    easily damaged.

   Mac OS X and upgraded macs would be great! When are we going to see a
    carbonized version of sidecar?

   invest in more laptobs that have wireless internet for uris library

   I could never actually sign onto bear access from my home. My roommate and I
    are sharing an IP address, I think either this or Win XP is the problem. anyway,
    the network would *never* recognize SideCar on my computer, and I always had
    to go to a lab to read my CU email

   oh i like our computers

   Ethernet connections would be great in all the labs.

   Computers help alot to us students and gives us a good utility, thanks!

   It would be so much more convenient to have scanners in all of the labs. Thank
    you.

   Labs seem pretty good but sometimes essential software is missing or not working
    correctly (mathematica should be generally available, as it's an amazing resource
    for analytical problem solving).

   why is course info so goddamn slow

   The labs are great! Later hours might be nice for some people, but I don't care.

   More notices on the hours of the computer labs during breaks.

   there's no room for us to use our own laptops anyways

   It would be nice to have CodeWarrior in ALL the CIT labs. It's hard to be able to
    count on CIT when all the computers have different programs and capabilities.

   upgrade the Macs, and make it so that sidecar doesn't always crash and fuckup
    webmail

   Why do the Macs all freeze up so much?

   Is it possible to proxy into Cornell's library system if you are sharing your internet
    connection?
   this was tubular

   i don't know very much about Macintosh but i would rather use them except that
    the dang web mail and other mail systems DON'T work! -can't that be fixed???

   No more Macs!!!

   When we get new color printers, put one back in OMB. People request the old
    color printer in here sometimes.

   31337 #@X0RZ R000L

   please enforce the "no-food" policy. The computer lab in Noyes is infested with
    roaches.

   I hope the computer lab would provide some laptop computers for the purpose of
    testing the wireless efficiency, and security. My e-mail address is
    jsh15@cornell.edu. My name is Jean Hsu.

   Great job!

   I think many students don't know that lab operators are here to provide help with
    applications along with hardware problems. Many of my friends have told me that
    they thought lab ops were just there in case the disk broke or the printer jammed.
    Perhaps it would be good to post a list of services we could do next to the
    operator stations.

   I think it's great that all of your computers are now on energy saver! Nice work!

   You should do an energy audit, and try to turn off computers during low usage
    times (like in warren hall, at night)

   Macs suck.

   More computers! And can you please have rpu open 24 hours again?

   I'd like to use Windows NT/2000/XP. Windows 98, which is currently installed in
    Upson B7, has lots of limitations.

   Many of the computers in Uris Library labs are broken in one way or another - I
    spent 20 minutes typing something out on a Mac yesterday, only to find that I
    couldn't get the file off the computer because Internet Explorer would crash when
    opening Traveler's Mail, and the disk drive didn't work either.

   restore the 24/7 hours for RPU.
   I love Macs in general but for some reason those in our computer labs crash alot.
    There must be a reason for this.

   It would be great if there was a 24-hr computer lab somewhere in the engineering
    quad monday-friday

   there should be more laptops available to borrow

   Frequently in Uris all of the computers are taken and all the laptops are checked
    out. More computers would definitely be a plus.

   more laptops in hotel and uris library

   The CRT monitors should be replaced with either larger, flat-screen CRTs, or
    LCD monitors. They are a strain on the eyes. Also, WinXP should be installed on
    all Windows Computers. It is a discrace to still use Win98 when WinXP has been
    out for so long. I'm paying $44.99/month for resnet. That is more that I pay the
    cable company at home for cable internet, and they are a commercial enterprise. I
    would like to know where all that money goes. It should go to providing decent
    computers and monitors to the lab. Not things like small dingy CRT monitors--
    something better. Also, lounges in dorms should have network access. When I'm
    doing my laundry, I cant get online and watch my clothes at the same time.
    Seeing that I pay so much for network access, I think these ports should be
    activated to the community at no extra charge.

   More 24 hour labs are needed, and there needs to be a bit of control on the noise
    level in the labs, some nights I feel as though I'm in a bar

   Some computers are dysfunctional. Please check them over winter break and
    either fix them or install new ones.

   Some of the computers in Uris library really need some maintenance.

   I like Uris the best, but it is very crowded.

   I am more concerned with the increase in RESNET prices considering it is much
    cheaper (albeit it is covered in tuition and we don't see the cost) than it is at
    Cornell.

   I wish some of the Macs were replaced with PC's. One can easily see that this is
    the preference of almost all students by simply going to the Uris or RPCC labs.
    Often times, there is a line for PC's while no Macs are being used. I don't think
    that upgrading the Macs will change the minds of students, but I'm glad that this
    survey is being given to at least see what we think.
   viruses transferred between comp labs to my own comp is a problem

   need more laptops

   Macs blow. Also, bring back disk-free Eudora.

   Is it possible to have wireless networking (Red Rover) in all the dorms?

   Install Win2000, 98 is terrible. All my diehard mac friends switched to PCs after
    2000 came out because it is more stable than any mac system.

   Let us check our e-mail at every on-campus computer! There _are_ academic
    uses for e-mail; I am often e-mailed references which are then inaccesible when I
    am in the stacks...

   Comment: I am a Mac person, but I use the PCs in the computer labs ONLY
    because the Macs are not maintained well. They are slow, and the hardware is
    archaic. It has gotten to the point where the Macs and PCs in the computer labs
    do not even compare. I have noticed that the Macs are being used less because of
    this. If the hardware and software were to be updated (as has been done to the
    PCS), that would make a lot of Mac people happy.

   I'm not sure how red rover would help me with my own laptop - I don't want to
    buy a wireless modem.

   I really like Stimpson computer lab because there's almost always space.

   As for Macintosh computers, I'd rather use a PC because that's what I have at
    home so I know how to use it.

   cornell gets new computers in labs almost every year- what happens to the old
    ones? is there any possibility of me buying one? my email address is scw24

   The labs are great. I have been pretty impressed. MacOS X, though, would really
    be a great addition.

   OS X is nice, get it on the macs, im sick of them crashing

   The uris lab connection is so so so ridiculously slow when it is crowded

   The Stimson Lab rules. More computer labs would benefit this college so much-
    such as in Risley Residential College, or in the basement of Sibley hall.

   Begin updating the PC systems in the Dickson Computer lab, they can be pretty
    slow at times.
   why would you use wireless internet in the labs?? would they be able to go to
    other parts of the building- ie downstairs of RPCC or in the eating area of Noyes,
    in the upson lounge??

   Faster computers in the CIT carpenter basement please. The ones in Accel
    upstairs blow them away, and the Accel computers look a lot better (big LCD
    screen *wink wink nudge nudge*) :)

   mac os x kicks ass!

   Thanks a lot for your work!

   Linux options would be nice. And installing LaTex on the computers.

   There need to be 24 hour computer labs available to students. My computer is old
    and crappy, I need the computer labs to survive at Cornell and sometimes I need
    them at 3am. Please please please bring back the 24 hour computer labs.

   More PCs in Uris

   Sometimes I fell like the macs are'n't care of as well as the PC's and therefore are
    less likely to function properly

   emv7@cornell.edu erik volz

   I think OS X is great, I like it a lot.

   I mostly use accel because they dual-boot into linux. It would be nice if that was
    available in the cit labs as well. A completely free linux distribution without any
    extra commercial software installed would be a huge improvement over none and
    would allow me to still do productive CS work while on campus when accel is
    full.

   One of the computers in the Olin Library computer labs continuously shorts out. I
    think that the operators know about this. Can somebody please fix the problem??

   my net id is ml235

   Make netprint free!

   Make netprint free!!!

   yes noyes computer lab needs a slight, just a slight upgrade, perhaps the old
    computers from another lab when it is upgraded.
   please reinstate redrover in the dorms!!! I would use it.

   i love the cit labs!!!

   Faster internet connections in the labs...

   I live at the computer labs, but do not understand why we can't stay in the
    computer center in RPCC all night long anymore. I used to do this but now they
    kick you out at 2am. Also, Macs are much slower than PCs. I don't know why,
    but it is always much harder for me to get my work done on a Mac, therefore if
    possible, I only use PCs. I also think that there should be more computers in the
    RPCC lab. Due to the freshmen initiative, North is very crowded and sometimes
    people have to wait to use computers. Most of my classes require internet
    research, but I did not pay for internet service this year since they raised the rates
    ridiculous amounts! In the labs, I am impressed with the lack of viruses, privacy
    and helpfullness of staff. Good job.

   CIT IS THE BEST!!! NOW GIMME $100!!!

   a couple more scanners in Mann, maybe a fax machine that students could use
    too?

   Over all I think you guys do a real great job. THe new computers are fantastic
    and its nice that they finally have cd writers. The flat screens are stylish and they
    free up more room on the desk area. The setup is pretty good too. You allow the
    user (almost) complete control over the system, even allowing them to install new
    software at their convenience..kudos. Personally, I'm a Pc user since as an E.E.
    student, many of the progams I use are pc based with no mac port.

   The computer labs should have longer hours to facilitate those of us who do not
    own computers. As students get older the tendency is for them to move away
    from North Campus, however, that is where the only 24 hour computer lab is
    located. This is more than inconveinent to those of us who do not own computers
    or cars, as well as no where near an acceptable number of 24 hour computer for
    all of the 18,000 students here. There should more computer access in all of the
    reaches of campus, for longer periods and with more machines!!!!

   thank you for making computers available for public use on campus. Having no
    computer of my own and unable to afford one, I would never have survived
    Cornell otherwise. I am sure for many other students in the same position, these
    computers have been and will be useful.

   Dell computers have clock battery problems.

   i'd never bring my laptop to campus if i didn't have to...too much of a hazard
   it would be beneficial if there was one or two that opened before 8 am because i
    do not have a printer and have class at 8 a lot. If i stay up all night writing a
    paper, i have to go to north or west campus which is a super hassle

   I think there should be a 24-hour computer lab on main campus.

   None

   i really like the people who work in the uris computer lab--very helpful.

   I wish you could get all of Bear Access including Runway to run on OSX.

   Incessant updating of operating systmes and software is too costly. Mac OS 9 is
    compatible with all my vintage equipment which is more than adequate for my
    needs. I do believe G4 Macs should be in all the labs and they work fine with OS
    9.


   We need more computer labs!

   The computer in Tjaden Hall a few years ago was great. Why was it closed
    down?

   widen the range of red rover

   clean the CRTs

   make mathematica available to general student use

   upgrade netscape on the lab machines

   I would use the macs more if they were properly maintained. For students who
    own macs, the lab macs would be more useful if they had clarisworks or
    appleworks, since most mac users don't use word. with only word on lab
    computers you can't go back and forth. Also, the keyboards on the macs are
    horrible, i would use them more if they had better keyboards.

   having wireless networking INSIDE the labs are a bit redundant. It would be
    wiser to just provide open ethernet jacks to laptop users - much like what the new
    Mann library does in its upstairs study areas.

   thank you
    Name PJShuster
    402 MAry Ln
    ithaca NY 14850
    607.256.3718

   Restart computers often. Do the job and check if a computer crashes/hangs

   testing only Friday December 6 @ 12:20pm.

   Please put Adobe Pagemaker on the PCs, at least in RPCC /Dickson!

   Please give the RPCC Macs have the ablity to print to the RPCC color printer!

   Make opportunities for using library laptops and the procedures for using them
    more publicized so people who live off-campus hear about them.

   A big part of the issue about what type of computers people will use has to do
    with the software available for the machines. If I have to use MATLAB or Word,
    I don't care whether it's on a PC or Mac just so long as I can get my work done,
    and be able to read it elsewhere. The other thing is familiarity.


   Some of the keyboards have keys which "stick" or don't work. I spent a long time
    worrying that my password had been changed because I did not reallise that one
    of the letters in my password corresponded to a key on the computer which did nt
    work. I know that it is hard to maintain working computer parts when so many
    people are using the computers but this is just something that I have noticed on
    more than one occasion.

   CIT has been doing great~!

   net print is too expensive, i doubt it really costs 10 cents per page to print

   Install OS X!

   Definitely get Mac OS X! It's a great operating system and will encourage more
    people to use Macs in the labs, thus spreading out the ridiculous line people wait
    in for PC's while there are still Macs available. Also, get some flat-panel iMacs to
    encourage greater use of Macs to solve this distribution problem. Myself, I'm a
    PC user but I think it's really silly that people will wait 15 minutes for a PC in the
    Uris computer lab just to do things like email and write papers, when a Mac could
    do the job just as well.

   Bottom line: definitely get OS X, and get some flat-panel iMacs. Or get G4's with
    flat-panel displays. Mann Library does this well, and they make the place look
    better, too.

   my NEtID is Kos3
   more loaner laptops at uris!

   Just an observation-in all the labs I go to, the apple computers are NEVER being
    used. My advice is to only invest in Dells. No one even knows how to log onto
    the internet on an apple. THey are a waste of money

   More PC's in Uris labs please!

   more labtop loan computers

   more computers should be installed in the labs, because they are difficult to access
    at night and during CoursEnroll time, since so many students use them.

   Please let people know about the smaller computer labs; I didn't even know that
    labs existed in Stimson or Mann until I took this survey!

   You need to have a 24 hour computing lab available to me.

   minimize the amount of temporarily unavailable computers

   Should have FrontPage

   the black color of the new dells in uris library makes you feel trapped and more
    confined. over at old mann, they are more spread out and it isn't a problem. I
    work in Uris Library Circulation and we often get people needing assistance from
    down in the labs, sometimes I have been able to help people where the lab
    assistants are not willing to. These are not complicated problems but it seems
    some of these attendants don't want to put in the effort. (sometimes they are
    conspicously hard to find even though they've signed in). Others, seem very
    helpful. It's a mixed bag, I'd say. Most problems deal with file saving issues. You
    should get some kind of diskaid system that the lab assistants run to help assist
    indivduals with badly damaged disks. This won't always work, but I've helped
    some folks this way. I really think that these lab attendants should be doing a bit
    more work, and here's a good way they can be providing real service.

   It also wouldn't hurt to provide some kind of instructional material on how to
    properly save work. This seems a little too basic, but I'd say I'm getting an
    average three file saving problems a week at Uris, and I only work 20 hrs. Many
    people can't seem to attach files to their email properly. Few know about ftp:
    sites or the idea of backing up a file.

   I also have many problems with the way thawspace is set up on the library
    computers, but that is another story...

   I believe Robert Purcell Compputer Facility should be open 24 hours, 7 days a
    week.
   Your CIT lab operator in the Uris lab was very helpful to me on a number of
    occasions. I am not sure what her name is, but she is blonde and helped me on a
    Saturday morning. :)

   The Mac's at the New Mann Lib are notorious for locking up and are very
    difficult to restart

   The Dickson Computer lab has a reputation for corrupting disks. It did corrupt 3
    of mine during the course of the year (using different PCs in it). I don't know if it
    is an issue u can look into, but I know it had horrific effects on my work ( I lost 4
    days worth). I now email all of my work as attachments to myself just to be safe,
    but it would be nice if u didn't have to worry about the safety of your floppy....

   I think that there should be more PC systems in the libaray, or laptops avaiable for
    use

   I wish that RPCC was open 24 hours/day like it used to be;I am a writer/editor
    and would love to have it available to me after I finish working at Cornell Dining
    upstairs--it is a great,popular lab!    Thanks

   Please get more computers, at least at Uris (it's very busy there sometimes).

   Upson B7 lab is absolutely great, the others are not on par. I wish Upson
    remained open 24 hrs a day, like Dickson. I live in Collegetown and it is a pain to
    walk to North Campus on weekends to use a computer. Noyes is awful: small,
    always full, and often smelly. Also, the CIT computers at Uris Library rarely
    work. Several of the keyboards don't work, and the connections are horribly slow.

   replace old computers in noyes lab

   Noyes closing at one am sucks! (but you knew that)

   Please put more PCs in the computer labs!!!!!

   More hours for the computer labs during the week.

   I hope there will be more computers in Olin Library.

   Turn down the heat, and the air conditioning up!

   it would be great if the wireless network were offered in more facilities; sibley
    finearts library and lincoln music library art where it would be helpful for me, but
    i'm sure that there are othe locations where people could benefit from wireless
    access.
   people shouldn't be allowed to play computrer games while others are waiting to
    work.

   I live in McFaddin, and the only internet connections we have are in our rooms.
    We need ethernet access in the study lounges as well. Also, try expanding your
    red rover service to all the residence halls.

   Mor elabs should eb open 24 hrs a day.

   Please be more aware of scheduling classes in the labs--on more than one
    occassion i have needed a computer to finish a paper, but several computer labs
    were holding classes at the same, and computers are hard enough to come by as it
    is!!! If you can, please try not to schedule classes in more than one lab at the
    same time! (but i also greatly appreciate having computers to use on campus at
    all) thanks.

   Get better Macs.... these ones are slow.

   You need to provide more laptops.

   24 Hour 24 Hour Labs

   keep up the good work

   i think we need better ventilation system in all cit computer lab

   expand the service coverage of RedRover

   I use a portable USB hard drive to store my data. Windows 2000 and above
    provide support for this automatically. Windows 98SE does not.

   sometimes labs cannot supply enough coumpiters for students, especailly during
    the peak seasons for paper due and exam period, I would say we need more lab
    tops for alternatives.

   I used to use cit labs almost everyday when i was a freshman and sophomore.
    now i don't because they do not have the applications i need, accel has the
    applications and better computers.

   Please install the IME's so other foriegn languages are able to be used.

   should be open more hours (i.e. after 2am in upson b7, and carpenter accel --
    which should be on the netprint system)

   nothing
   i think it's great that some of the computers' screens turn off when not being used,
    all of the computers should be installed with these systems!

   all labs should have the same storage system ("S" drive) that the ACCEL lab has

   It would be really nice to have a lab open 24 hours on central campus, or at least
    during study week and finals. Also, some publicity about schedules (what labs
    are open when) would be appreciated.

   Can we have more 24hrs labs?

   printing should cost less and the free printing should be expanded to include all e-
    reference materials. Either that or you should offer a flat rate to the general
    student population and not just the CIT lab employees or CS students

   Great job. I love CIT, truly.

   The PCRdist that is used to restore the settings after use is really useful and
    prevents me having to deal with the stupid setting of the user before me, but the
    setting this computer is being restored to is really annoying. I need to use my USB
    hard drive, but that means I have to reinstall the drivers everytime I visit the
    computer lab. I'm sure I'm not the only person with this problem. It would not be
    very hard to include these drivers (available at www.diskonkey.com) in the
    restore image. Also, put WinZip in the image.

   When will the computers in RPCC, Dickson, and Carpenter be upgraded? Why
    don't all the labs have color printers?

   more pc's less macs!

   Comments:
    I must appreciate the efforts the CIT is taking to make sure things are always in
    order.
    It's good to have a mix of PCs and Macs to suit individual preferences

    Concern:
    None of us were informed that all our mails shall be deleted every 3 months. As a
    result I lost important data.

    Suggestion:
    Can you send a warning email aweek or a fortnight prior intimating everyone to
    save important information in their Inbox.
   It would be nice if the ethernet jacks in the north campus dorm lounges like
    Dickson and Court were activated. Or at least have Red Rover access in the
    lounges.

   overall, iits great that there are so many and accesible.

   I have some problem loging on to travlers mail....I'm not sure if I still
    exsist....although I do get through eventually. Should I change anything????
    thanks

   The mac computers are trash!

   The mac computers are trash!

   Make labs open on Sundays (Stimson lab, for example).

   throw away Macs!

   Before you mirror the drive, type common URL in internet explorer to cache their
    names. This will save keystrokes when someone types,
    "http://tmail.mail.cornell.edu"

   Well I use the Hotel school lab most often I only come here after midnight.

   Gift Certificate!!!!

   Please leave the RPCC computer lab open 24hrs a day.

   I use OS X at home, and would very much like to use it at school as well. I find
    Windows superior to OS 9, but OS X superior to both.


   Provide more decorative color in the rooms. They are awfully cavelike. I suggest
    big posters of flowers. Orchids are good. Azaleas are too.

   Why aren't there any RedRover access anymore in the dorms? If this was
    availible it would be much easier. Also, how come the ethernet connections in
    our study lounges and tv lounges don't work (Court Hall)? This restricts us to our
    rooms to work which is not always comfortable. Thanks.

   Make more laptops available in Uris and make them available directly in Olin
    again. Also make at least one computer on each floor of the Olin stacks able to
    run web mail. It is hard to be so far away from everything when studying,
    especially if you've emailed something to yourself that you need to refer to.
   Too hot in Uris computer lab!!! No shading at all, or air conditioning!

   Monitors need to be cleaned. Browser software needs to be updated. Computers
    look like they can be hacked very easily, need to increase security.

   thanks for your service.


   Please have "network drives" for each lab user so that we are able to store our
    own files on the computer. This prevents files from being lost when we "log out"

   Get rid of the Macs they are useless!

   laptop loans in uris and mann = great idea wish there were more

   Make sure net-print works with OS X first.

   laptop program is great. have even more available.

   need better air conditioning/heat and circulation in dickson. it smells like
    nastiness.

   don't have a lab top

   The technician ws very helpful in teaching me how to use the scanner. Right on!

   the macs lock up a lot more than the PC and i hate the mac keyboards

   The labs are often really loud(especially RPCC)! I wish the lab monitors would
    control the noise a little.

   The printing is expensive and no way to refund money if hte printer screws up as
    it is in the ACCEL lab.

   It's ideal if there's one lab opening for 24 hours a day.

   More labs that are open late!

   keep up the good work and stop charging us incredible amounts of money for
    internet service in residence halls. CIT states that it is subsidizing internet
    connection services, thus eating up costs students would otherwise recieve...well,
    whatever we are doing now is not working, considering students can get private
    internet connection, high speed ethernet from Road Runner and other similar
    companies, for cheaper rates...most students do not even use the special campus
    server sites (specific library searches, etc) from their residences anyway. We
    deserve the right to choose between bare internet connection and internet
    connection w/ server priveleges! Thank you and please consider my comment.

   they smell - especially carpenter. acell is always too hot as well.

   I hate Macs! They always freeze and then I lose whatever I was working on!
    Plus, I don't think Cornell should spend its money on buying the most expensive
    computers they possibly can - like all the new ones scattered in Uris library! I can
    think of a thousand better ways to spend that money! And at least the old
    computers should go to students who can't afford them...the only reason I have
    one is because it was given to me. Still works fine though!

   I think that email access should be available from all the computers throughout
    the stacks in Olin (which was the case up until a couple of weeks ago). Email
    often serves academic purposes (emailing professors questions about papers, etc)
    and it is extremely frustrating to have to wait ages for something that takes five
    minutes. Also, for students who live off campus and do not have internet access at
    home, it is expecially important to be able to check email easily and quickly on
    campus.

   Printing is unbelievably expensive for an academic institution! It's not even
    comparable to other schools. In fact Cornell should be downright embarrassed
    that they charge their students so much. Perhaps it is not CIT's fault, but you guys
    should try and get some money from somewhere to help pay for printing!!!
    Second, the lab in Upson is a dingy old basement room. It is again embarrassing
    that this would be considered a computing facility. Instead of putting so much
    money into the new computer (because the old ones worked just fine in my
    opinion) you should do something to fix the room. The chairs in the carpenter
    basement lab are incredibly DIRTY! It's unacceptable. I often have to juggle
    chairs to get one that I'm not shuddering to sit in. Other than that, the CIT lab
    attendants are usually really helpful and the hours are pretty good. Hope my
    comments help!

   lower CIT fees, provide peripherals and support free.

   More computers located nearer North Campus like in Appel Commons would be
    great.

   More PC computers in Uris library.

   nope.

   I am a "mac person" but the macs in the labs are frustrating and seemingly slower.
    The labs are set up for PC users.
   I love the ILR computer lab too! I love laptops and Microsoft. You need more
    computers in Olin and Uris! Please!

   Network cards need to be less expensive or available for loan...can't justify paying
    for an internet connection at home and on campus.

   Since I don't have a computer, the comp labs are very useful for me and I use
    them frequently. I think that the locations are also very convenient.

   The only reason I use a PC system more frequently than I use a MAC is because I
    own a PC and thus use a PC-compatible floppy disk when writing papers.
    Otherwise, I might prefer to use MACs.

   Variety is harder to maintain, but better for users (sometimes it's useful to have
    different versions of Mac or Win)

   when it rains it slores

   taliban will rule the world

   more wireless network on campus

   free printing

   Some Macs should be replaced by PCs; and overall no. of systems should be
    increased, especially in Uris.

   More access points for red rover on campus.

   if laptops were rented out, I would use them as I use the ones rented out by Uris

   need more computers, in my senior year i've noticed that the labs have been
    getting more and more crowded.

   I have not used the public systems because we can access any information
    through our systems at work. I have needed assistance with situtations at work
    which the CIT have helped tremendously with. Thanks to all the people who
    have helped.

   Keep up the good work!

   We really need more computers on campus. It seems that every time I need to use
    a computer the labs are full, and all the laptops are loaned out--whereever I go. I
    work at Mann library, and occationally have to use the computers in the Stone
    Computing center, and often waste 15 minutes or so waiting for one to become
    available. Also, it would be nice if there were at least a couple public computers
    available in every building on campus--like the little email stations by Arts and
    Science academic advising in goldwin smith (Except make them ones that dont
    crash all the time).

   please enforce the "no food" policy in computer labs

   CIT labs are good!

   like the current setup, especially in upson. (no macs)

   need more red rover points

   The labs are too frequently full, at least in Uris. You need more computers.

   Never enough computers available around exams. I have to get my own laptop.
    Make sure Red Rover remains free!!

   Bear Access needs to be updated for Mac OS X ASAP.

   We need more computers! These labs are jammed during finals- I had to wait an
    hour just to use a machine that I could print from.

   You should get Windows XP on all the PCs. They meet the system requirements
    already (64 megs ram and enough hard disk space), and Windows XP has more
    security features and is faster and doesn't crash as much. Getting XP Pro would
    be much better than getting Home since Home lacks most of the good features.
    Windows 98 is so unstable, when Bill Gates first demoed it publicly, it even
    crashed on him, with a "blue screen of death." You don't need to buy new
    computers, just install XP Pro on the ones you have. :-)

   I think the most important issue is the hours of operation. I don't think that new
    systems will be helpful unless you extend the hours for at least 2 more labs.

   more computers are needed in olin/uris. Sometimes it can take a long time to find
    an available computer. i dont like macs

   Extend Red Rover to the rest of campus, not only to the labs!

   More all-night facilities, please! And the temperature in Uris Library is far too
    high.

   PCs are far prefered to macs

   Thanks
   i only use the macs when necessary and I dont have a wireless card but if Red
    Rover were installed all over campus

   Computer labs are too crowded at the mid and end of semesters.

   It seems like the PC are always occupied....but the Macintosh just underused....
    may be should consider increasing the number of PC instead of placing much
    money on the Macintosh

   Have a nice day.

   I would like more pc computer labs throughout the campus. What about Martha
    Van? She seems prime.

   maybe install XP on the lab computers if possible.

   I rarely net print because ACCEL prints for 8cents/page. The S-drive at ACCEL
    is also very convenient and easily accessed from home. A system similar to this
    would greatly benefit the CIT labs

   Webmail freezes macintosh computers.

   Make the study rooms available 24 hours a day and place one computer in those
    rooms. Thanks.

   Let me give a shout out to my boy Dave up in CIT.

   the lptop loan system is the best thing ever. i love wireless internet!!!!! and you
    do have to do you wok with lots of people aroud you and yo don't have to bring
    you laptop or a disk to school cause you can e-mail what ever it is you are
    working on to your self to your own computer and have a copy of it!
   Macs are so much easier to use. They seem less busy than the Windows
    machines, but maybe that's because people get stuff done on them faster.

   If getting more computers becomes an option, definitely invest in PCs.

   Get some newwer mac hardware, please. The current hardware is 1-2.5 genrations
    older than the PC's and greviously misconfigured.

   As well have some good quality digital cameras available for loan at the libraries.

   none...

   the reason i don't use the macs in the labs is that they usually have difficulty
    printing, esp. in photoshop and this is mainly what i use the labs for
   Please don't update to OS X, it crashes all the time and has a bunch of problems.
    OS 9.2 is much better. wait for apple to fix things up first.

   It would be great if more compuer labs, such as the one in Upson, were open
    24hrs.

   why do the macs freeze so often?

   RESNET is too expensive

   The lab in Carpenter has very slow computers and uncomfortable chairs. The lab
    in Upson is great :)

   os x pleeeease

   I think the computers in teh CIT labs are too slow. I hope that you can improve
    the speed.

   Get more loaner laptops.

   Lab staff could be more knowledgable about macintosh systems, often I see them
    push users to a pc rather than trying to resolve the issue on the mac. Most of
    these problems could be resolved if macs were maintained properly, also my
    experience is that sidecar has horrible problems on the mac, or previous versions
    have, don't know much about current version to have an opinion.

   Get rid of the Macs. Everytime I go to old mann lab all the PCs are being used
    and nobody is on the Macs.

   Increase the ratio of PC's to Mac's. I always see a line of people waiting for PC's
    when there are a ton of Mac's open. I wait, because I feel frustrated when trying
    to use a Mac and convert my data into usable data there.

   I Think MacOS X is a good investment and students would benefit a lot from
    having this upgrade, especially since many singular products are being made
    exclusively for MacOS X that are not available otherwise.
   I enjoy doing the majority of my work at home, but the labs are an invaluable
    resource for me when I need to look up information or send emails on the spot.

   The labs are great, there is never a hassle with the computers.

   wireless is going to be the next step; i personally, don't bring my laptop often b/c
    it is more energy efficient to use a computer, already on and ready. However, I
    probably will more and more often, and I have wireless card.
   The wireless laptop loan programs are excellent - but there are not enough to go
    around. If you made wireless accessible to all laptop owners, those of us who
    don't have laptops would have an easier time borrowing the ones on loan from the
    library.

   I love the new flatscreen monitors-- excellent addition, thank you.

   Keep up the good work...and thank you for providing us with such great service!

   keep up the good work, but stay within your budget and provide students with
    what they need, not what the best possible (aka expensive) technology is out there

   upgrade the IBMs not the stupid macs

   I think more people would want to use the macs in the labs if they could use them
    to do imovie or idvd or iphoto. There's no place to do that now.

   If you need someone to help in Mac OS X implementation in the labs, I have
    experience: bog@audiferous.com

   would like to see Macromedia Flash on lab computers (even if it is just a select
    few labs).

   I use Mac OS X at work and at home. I would be distressed if CIT dropped Mac
    support from its labs.

   Macs with OS X would be awesome!! It's what I have at home, its so fast and it
    has never crashed on me once! You would definitely have to get Microsoft Office
    to go on all of them though, because its a pain to convert from AppleWorks to
    Word and vice versa. Yay Macs!!

   I believe that providing an option to use a Macintosh computer should be
    maintained in the CIT computer labs. Not all students are familiar/comfortable
    with using a Windows PC. It would be in Cornell's best interest to maintain
    diversity and options for these students/staff.

   Macintosh is a great computer, many people on campus own them. If you remove
    them from the labs it will make it harder for those mac users.

   In the Uris lab, when it is very sunny, most of the stations on the aisles get very
    warm and intolerable to work at these computers, is there anyway blinds could be
    put on these window for such days?

   Please promote the usage of Mac OS! This open people's eyes to another powerful
    operating system, and will expose students to useful and impressive multimedia
    tools like iMovie.
   The only reason that I occasionally use PCs in the labs is that the Mac software
    and hardware is relatively outdated, while the PCs still seem (somewhat) capable
    of completing some tasks better.

   the Mac's are usually off to one corner of the lab in most labs... if they were more
    integrated with the other pc's, more mainstream, maybe that will boost usage of
    the Mac. also, please hook up more servers for the mac's, so that there will be less
    pileup on the mac bandwidth... it causes the macs to freeze when opening
    InternetExplorer..(probably not using the correct jargon, but you understand)

   Free printing

   Great

   Could you hand out some sort of pamphlet explaining what the homeland security
    act means in terms of the FBI going through your records to look at how we use
    computers

   I do not understand why Cornell is not completely Mac as it is. Cornell used to
    deploy Macs everywhere, because they were easier to use, as well as support.
    Moving back to a Macintosh lab environment might cause a complaint or two at
    first, but remember that all changes do, and it'll be the last complaint CIT will
    hear.

   Based on question 9, I would say I still use CIT Labs because they have better and
    updated software. It is expensive to keep my laptop up to date with software

   More Macs

   I really enjoy the labtop loan program. Although i did like it when i could get a
    laptop from olin as opposed to having to go to uris and then bring it to olin.

   it would be good to have ghost viewer for post script in all the labs; a lot of
    professors use ps instead of pdf and it's a hassle to download a viewer every time

   Hi, I got a wireless card for my laptop at the beginning of the semester. I returned
    it as soon as I realized the only place I could use it was in a computer lab. The
    point of wireless is to be able to take my computer to non-lab places. It doesn't
    make sense to bring my computer to a lab -- there are already computers in a lab.
    I wanted to be able to use my computer in non-lab places - like the international
    lounge in WSH, study lounges in dorms, grad lounges, public spaces like under
    Baker 200. I have internet access in the labs on the lab computers, I want mine to
    work everywhere :)
   Make sure in your images that all programs have been opened at least once and all
    default settings are taken care of. I hate dealing with the popup security notices in
    Explorer
   just keep them up...
   I had 2 mins to class once and ran to lab to print out a paper - none of the printers
    worked - very bad experience.

   The labs are always really crowded during midterms and finals esp RPU and Uris.

   No one likes to use macs, we should get PC's everywhere

   need more computers in olin library to check email.... very frustrating. also,
    whenever classes are in one of the computer labs in uris, there are never enough
    computers in uris avaialable. laptops are alwaysall checked out--- especially
    towards the end of classes and finals week. we need more computers on central
    campus!!!

   Get rid of the Macintoshes, no one uses them in Noyes CC.

   I spend at least 5 hours per day in the Warren Hall computer labs. I wish Bea was
    still there!

   I think they are great!
Lab User Survey Results: Freshmen Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 190 freshman respondents.
Your status: (Select one)

                                                                                           190 Freshman




100.0 %




Your College: (Select one)

                                                                        75 Engineering
                                                                        48 Arts and Sciences
                                                                        36 Agriculture and Life Sciences
                                                                        13 Human Ecology
                                      39.5 %                             7 Architecture, Art, and Planning
                                                                         5 Hotel School
                                                                         3 Industrial and Labor Relations
                                                                         2 Other
                                                                         1 Veterinary Medicine




                                                                0.5 %
                                                               1.1 %
 25.3 %                                                        1.6 %
                                                           2.6 %

                                                       3.7 %


                                               6.8 %


                             18.9 %
Do you live: (Select one)

                                                                                                                                177 On campus
                                                                                                                                 11 Off campus




 94.1 %




                                                                                                           5.9 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                             77 Yes, a laptop/portable system
                                                                                             72 Yes, a desktop system
                                                                                             31 No, I do not ow n a computer
                                                                                              9 Yes, both a desktop and a laptop/portable system
                                                                   40.7 %




                                                                                     4.8 %




          38.1 %

                                                                            16.4 %
   Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

   155         75.8 %                                                                                                                 144 Robert Purcell Community Center
   150                                                                                                                                133 Uris Library
   145                  70.0 %                                                                                                         97 Clara Dickson Hall
   140                                                                                                                                 63 Carpenter Library basement
   135                                                                                                                                 35 Upson Hall: room B-7
   130                                                                                                                                 26 Noyes Community Center
   125                                                                                                                                 26 Mann Library Laptop Loaners
   120                                                                                                                                 22 Stimson Hall B: Lab
   115                                                                                                                                 16 Original Mann Building: room 106
   110                                                                                                                                  5 Stimson Hall A: Teleconferencing Facility
                                  51.1 %                                                                                                2 None of the Above
   105
   100
    95
    90
    85
    80
    75                                       33.2 %
    70
    65
    60
    55
    50
    45                                                  18.4 %
    40
    35                                                           13.7 %   13.7 %
                                                                                    11.6 %
    30
    25                                                                                             8.4 %
    20
    15                                                                                                     2.6 %
                                                                                                                      1.1 %
    10
     5
     0
Robert Purcell Community Center   Carpenter Library basement                 Stimson Hall B: Lab             None of the Above




   How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                           72 Frequently (5+ times per w eek)
                                                                                                                                           43 Often (3 - 4 times per w eek)
                                                                                                                                           38 Rarely (less than once per w eek)
                                                                                                                                           32 Occasionally (1 - 2 times per w eek)
                                                                                         38.1 %                                             4 Never




    22.8 %

                                                                                                                              2.1 %




                                                                                                                   16.9 %



                                               20.1 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              112 A PC system, never a Macintosh
                                                                                                                               43 Usually a PC system, but occasionally a Macintosh
                                                                                                                               16 Whichever is available first - no preference
                                                                                                                               11 Usually a Macintosh system, but occasionally a PC
                                  59.3 %                                                                                        7 A Macintosh system, never a PC




                                                                                                   3.7 %



                                                                                                5.8 %




                                                                                    8.5 %

                                   22.8 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                        70 A PC system, never a Macintosh
                                                                                                        36 Usually a PC system, but occasionally a Macintosh
                                                                                                        33 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        22 Whichever is available first - no preference
                                                                                                        16 A Macintosh system, never a PC
                                                         37.0 %                                         12 Usually a Macintosh system, but occasionally a PC




 19.0 %




                                                                            6.3 %




                                                                    8.5 %

              17.5 %

                                                     11.6 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          50.5 %
           100                                                                                                                    95 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                  29 rarely use your ow n laptop in the labs
            95                                                                                                                    27 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                  27 usually use your ow n laptop, but occasionally use a lab computer
            90
                                                                                                                                  10 alw ays use your ow n laptop in the labs
            85
            80
            75
            70
            65
            60
            55
            50
            45
            40
            35                               15.4 %
                                                             14.4 %          14.4 %
            30
            25
            20
                                                                                                 5.3 %
            15
            10
              5
            0
never use my ow n laptop in the labs / don't ow n a laptop                     alw ays use your ow n laptop in the labs




                      I need A computer:(

                      Mac OS X and upgraded macs would be great! When are we going to see a
                       carbonized version of sidecar?

                      More notices on the hours of the computer labs during breaks.

                      Why do the Macs all freeze up so much?

                      31337 #@X0RZ R000L

                      The CRT monitors should be replaced with either larger, flat-screen CRTs, or
                       LCD monitors. They are a strain on the eyes. Also, WinXP should be installed on
                       all Windows Computers. It is a discrace to still use Win98 when WinXP has been
                       out for so long. I'm paying $44.99/month for resnet. That is more that I pay the
                       cable company at home for cable internet, and they are a commercial enterprise. I
                       would like to know where all that money goes. It should go to providing decent
                       computers and monitors to the lab. Not things like small dingy CRT monitors--
                       something better. Also, lounges in dorms should have network access. When I'm
                       doing my laundry, I cant get online and watch my clothes at the same time.
                       Seeing that I pay so much for network access, I think these ports should be
                       activated to the community at no extra charge.

                      Some computers are dysfunctional. Please check them over winter break and
                       either fix them or install new ones.
   Some of the computers in Uris library really need some maintenance.

   Is it possible to have wireless networking (Red Rover) in all the dorms?

   The labs are great. I have been pretty impressed. MacOS X, though, would really
    be a great addition.

   Begin updating the PC systems in the Dickson Computer lab, they can be pretty
    slow at times.

   Some of the keyboards have keys which "stick" or don't work. I spent a long time
    worrying that my password had been changed because I did not reallise that one
    of the letters in my password corresponded to a key on the computer which did nt
    work. I know that it is hard to maintain working computer parts when so many
    people are using the computers but this is just something that I have noticed on
    more than one occasion.

   my NEtID is Kos3

   Just an observation-in all the labs I go to, the apple computers are NEVER being
    used. My advice is to only invest in Dells. No one even knows how to log onto
    the internet on an apple. THey are a waste of money

   Please let people know about the smaller computer labs; I didn't even know that
    labs existed in Stimson or Mann until I took this survey!

   The Dickson Computer lab has a reputation for corrupting disks. It did corrupt 3
    of mine during the course of the year (using different PCs in it). I don't know if it
    is an issue u can look into, but I know it had horrific effects on my work ( I lost 4
    days worth). I now email all of my work as attachments to myself just to be safe,
    but it would be nice if u didn't have to worry about the safety of your floppy....

   More hours for the computer labs during the week.

   Turn down the heat, and the air conditioning up!

   Mor elabs should eb open 24 hrs a day.

   Get better Macs.... these ones are slow.

   I use a portable USB hard drive to store my data. Windows 2000 and above
    provide support for this automatically. Windows 98SE does not.

   Please install the IME's so other foriegn languages are able to be used.
   The PCRdist that is used to restore the settings after use is really useful and
    prevents me having to deal with the stupid setting of the user before me, but the
    setting this computer is being restored to is really annoying. I need to use my USB
    hard drive, but that means I have to reinstall the drivers everytime I visit the
    computer lab. I'm sure I'm not the only person with this problem. It would not be
    very hard to include these drivers (available at www.diskonkey.com) in the
    restore image. Also, put WinZip in the image.

   It would be nice if the ethernet jacks in the north campus dorm lounges like
    Dickson and Court were activated. Or at least have Red Rover access in the
    lounges.

   Why aren't there any RedRover access anymore in the dorms? If this was
    availible it would be much easier. Also, how come the ethernet connections in
    our study lounges and tv lounges don't work (Court Hall)? This restricts us to our
    rooms to work which is not always comfortable. Thanks.

   Too hot in Uris computer lab!!! No shading at all, or air conditioning!

   Monitors need to be cleaned. Browser software needs to be updated. Computers
    look like they can be hacked very easily, need to increase security.

   need better air conditioning/heat and circulation in dickson. it smells like
    nastiness.

   The technician ws very helpful in teaching me how to use the scanner. Right on!

   when it rains it slores

   Extend Red Rover to the rest of campus, not only to the labs!

   Macs are so much easier to use. They seem less busy than the Windows
    machines, but maybe that's because people get stuff done on them faster.

   RESNET is too expensive

   Please promote the usage of Mac OS! This open people's eyes to another powerful
    operating system, and will expose students to useful and impressive multimedia
    tools like iMovie.

   The only reason that I occasionally use PCs in the labs is that the Mac software
    and hardware is relatively outdated, while the PCs still seem (somewhat) capable
    of completing some tasks better.

   I do not understand why Cornell is not completely Mac as it is. Cornell used to
    deploy Macs everywhere, because they were easier to use, as well as support.
   Moving back to a Macintosh lab environment might cause a complaint or two at
    first, but remember that all changes do, and it'll be the last complaint CIT will
    hear.

   need more computers in olin library to check email.... very frustrating. also,
    whenever classes are in one of the computer labs in uris, there are never enough
    computers in uris avaialable. laptops are alwaysall checked out--- especially
    towards the end of classes and finals week. we need more computers on central
    campus!!!
Lab User Survey Results: Sophomores Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 291 Sophomore respondents.
Your status: (Select one)

                                                                                          291 Sophomore




100.0 %




Your College: (Select one)

                                                                       100 Arts and Sciences
                                                                        88 Engineering
                                                                        53 Agriculture and Life Sciences
                                                                        21 Human Ecology
                                                                        11 Industrial and Labor Relations
                                      34.4 %                             9 Hotel School
                                                                         8 Architecture, Art, and Planning
                                                                         1 Other




30.2 %
                                                               0.3 %
                                                               2.7 %

                                                           3.1 %

                                                       3.8 %


                                               7.2 %


                             18.2 %
Do you live: (Select one)

                                                                                                                              174 On campus
                                                                                                                              116 Off campus


                                             60.0 %




                                                                           40.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                          136 Yes, a desktop system
                                                                                          115 Yes, a laptop/portable system
                                                                                           27 No, I do not ow n a computer
                                                                                           13 Yes, both a desktop and a laptop/portable system
                                                          46.7 %




                                                                                  4.5 %




                                                                          9.3 %



                        39.5 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

260       83.2 %                                                                                                                242 Uris Library
250                                                                                                                             182 Robert Purcell Community Center
240                                                                                                                             153 Noyes Community Center
                                                                                                                                114 Upson Hall: room B-7
230
                                                                                                                                112 Carpenter Library basement
220                                                                                                                             111 Clara Dickson Hall
210                                                                                                                              48 Stimson Hall B: Lab
200                  62.5 %                                                                                                      45 Original Mann Building: room 106
                                                                                                                                 43 Mann Library Laptop Loaners
190
                                                                                                                                 20 Stimson Hall A: Teleconferencing Facility
180                                                                                                                               2 None of the Above
170                           52.6 %
160
150
140
130                                    39.2 %   38.5 %     38.1 %
120
110
100
90
80
70
                                                                         16.5 %    15.5 %
60                                                                                           14.8 %
50
40                                                                                                      6.9 %
30
20                                                                                                              0.7 %
10
  0
      Uris Library   Noyes Community Center         Clara Dickson Hall            Mann Library Laptop Loaners




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                    106 Frequently (5+ times per w eek)
                                                                                                                                     76 Occasionally (1 - 2 times per w eek)
                                                                                                                                     73 Often (3 - 4 times per w eek)
                                                                                                                                     33 Rarely (less than once per w eek)
                                                                                                                                      3 Never
                                                                                         36.4 %




26.1 %

                                                                                                                        1.0 %




                                                                                                                 11.3 %




                                                               25.1 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              176 A PC system, never a Macintosh
                                                                                                                               74 Usually a PC system, but occasionally a Macintosh
                                                                                                                               27 Whichever is available first - no preference
                                                                                                                                8 Usually a Macintosh system, but occasionally a PC
                                60.5 %                                                                                          6 A Macintosh system, never a PC




                                                                                                    2.1 %

                                                                                                    2.7 %



                                                                                            9.3 %




                                          25.4 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       117 A PC system, never a Macintosh
                                                                                                        67 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        54 Usually a PC system, but occasionally a Macintosh
                                                                                                        30 Whichever is available first - no preference
                                                     40.5 %                                             15 A Macintosh system, never a PC
                                                                                                         6 Usually a Macintosh system, but occasionally a PC




                                                                          2.1 %
23.2 %

                                                                         5.2 %




                                                                10.4 %



                              18.7 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          55.5 %
            170                                                                                                                 161 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                 40 rarely use your ow n laptop in the labs
            160                                                                                                                  37 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                 36 occasionally use your ow n laptop, but usually use a lab computer
            150                                                                                                                  16 alw ays use your ow n laptop in the labs

            140

            130

            120

            110

            100

             90

             80

             70

             60

             50                              13.8 %
                                                             12.8 %         12.4 %
             40

             30
                                                                                               5.5 %
             20

             10

             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      Please provide 24 hour access to RPCC computer lab and do provide free printing
                       in computer labs. The color printing in RPCC and a few other labs are great!!!

                      If you could more actively encourage clicking "Logout" from the Start menu, it
                       would make my experience much more efficent. I do not feel very comfortable
                       using machines that have not been logged out and if I am going to do anything
                       sensitive, I insist on using a machine that has been Logged-out. My main place of
                       concern is the Uris Library machine which do not have any signs encouraging
                       people to select logout. Thank you!

                      Change the furniture in the labs. Tables, walls getting shabby.

                      invest in more laptobs that have wireless internet for uris library

                      It would be so much more convenient to have scanners in all of the labs. Thank
                       you.

                      The labs are great! Later hours might be nice for some people, but I don't care.

                      there's no room for us to use our own laptops anyways

                      It would be nice to have CodeWarrior in ALL the CIT labs. It's hard to be able to
                       count on CIT when all the computers have different programs and capabilities.

                      this was tubular
   No more Macs!!!

   Great job!

   I think it's great that all of your computers are now on energy saver! Nice work!

   More computers! And can you please have rpu open 24 hours again?

   Frequently in Uris all of the computers are taken and all the laptops are checked
    out. More computers would definitely be a plus.

   I wish some of the Macs were replaced with PC's. One can easily see that this is
    the preference of almost all students by simply going to the Uris or RPCC labs.
    Often times, there is a line for PC's while no Macs are being used. I don't think
    that upgrading the Macs will change the minds of students, but I'm glad that this
    survey is being given to at least see what we think.

   I'm not sure how red rover would help me with my own laptop - I don't want to
    buy a wireless modem.

   I really like Stimpson computer lab because there's almost always space.

   As for Macintosh computers, I'd rather use a PC because that's what I have at
    home so I know how to use it.

   Faster computers in the CIT carpenter basement please. The ones in Accel
    upstairs blow them away, and the Accel computers look a lot better (big LCD
    screen *wink wink nudge nudge*) :)

   I mostly use accel because they dual-boot into linux. It would be nice if that was
    available in the cit labs as well. A completely free linux distribution without any
    extra commercial software installed would be a huge improvement over none and
    would allow me to still do productive CS work while on campus when accel is
    full.

   One of the computers in the Olin Library computer labs continuously shorts out. I
    think that the operators know about this. Can somebody please fix the problem??

   please reinstate redrover in the dorms!!! I would use it.

   Install OS X!

   more computers should be installed in the labs, because they are difficult to access
    at night and during CoursEnroll time, since so many students use them.
   I believe Robert Purcell Compputer Facility should be open 24 hours, 7 days a
    week.

   it would be great if the wireless network were offered in more facilities; sibley
    finearts library and lincoln music library art where it would be helpful for me, but
    i'm sure that there are othe locations where people could benefit from wireless
    access.

   I live in McFaddin, and the only internet connections we have are in our rooms.
    We need ethernet access in the study lounges as well. Also, try expanding your
    red rover service to all the residence halls.

   overall, iits great that there are so many and accesible.

   throw away Macs!

   Gift Certificate!!!!

   Provide more decorative color in the rooms. They are awfully cavelike. I suggest
    big posters of flowers. Orchids are good. Azaleas are too.

   The printing is expensive and no way to refund money if hte printer screws up as
    it is in the ACCEL lab.

   More labs that are open late!

   keep up the good work and stop charging us incredible amounts of money for
    internet service in residence halls. CIT states that it is subsidizing internet
    connection services, thus eating up costs students would otherwise recieve...well,
    whatever we are doing now is not working, considering students can get private
    internet connection, high speed ethernet from Road Runner and other similar
    companies, for cheaper rates...most students do not even use the special campus
    server sites (specific library searches, etc) from their residences anyway. We
    deserve the right to choose between bare internet connection and internet
    connection w/ server priveleges! Thank you and please consider my comment.

   Some Macs should be replaced by PCs; and overall no. of systems should be
    increased, especially in Uris.

   if laptops were rented out, I would use them as I use the ones rented out by Uris

   The labs are too frequently full, at least in Uris. You need more computers.

   Never enough computers available around exams. I have to get my own laptop.
    Make sure Red Rover remains free!!
   PCs are far prefered to macs

   Have a nice day.

   It would be great if more compuer labs, such as the one in Upson, were open
    24hrs.

   The labs are great, there is never a hassle with the computers.

   wireless is going to be the next step; i personally, don't bring my laptop often b/c
    it is more energy efficient to use a computer, already on and ready. However, I
    probably will more and more often, and I have wireless card.

   upgrade the IBMs not the stupid macs

   I believe that providing an option to use a Macintosh computer should be
    maintained in the CIT computer labs. Not all students are familiar/comfortable
    with using a Windows PC. It would be in Cornell's best interest to maintain
    diversity and options for these students/staff.

   the Mac's are usually off to one corner of the lab in most labs... if they were more
    integrated with the other pc's, more mainstream, maybe that will boost usage of
    the Mac. also, please hook up more servers for the mac's, so that there will be less
    pileup on the mac bandwidth... it causes the macs to freeze when opening
    InternetExplorer..(probably not using the correct jargon, but you understand)

   Free printing

   Great

   More Macs
Lab User Survey Results: Juniors Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 443 Junior respondents.
Your status: (Select one)

                                                                                   443 Junior




100.0 %




Your College: (Select one)

                                                           135 Arts and Sciences
                                                           112 Engineering
                                                            95 Agriculture and Life Sciences
                                                            63 Human Ecology
                                                            18 Industrial and Labor Relations
                                                            11 Architecture, Art, and Planning
                                      30.5 %                 8 Hotel School




     25.3 %




                                                   1.8 %
                                                  2.5 %

                                               4.1 %




                                      14.3 %
                             21.5 %
Do you live: (Select one)

                                                                                                                                  283 Off campus
                                                                                                                                  156 On campus



                                    64.5 %




                                                                                     35.5 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                              245 Yes, a desktop system
                                                                                              135 Yes, a laptop/portable system
                                                                                               37 No, I do not ow n a computer
                                                                                               23 Yes, both a desktop and a laptop/portable system
                                     55.7 %




                                                                                  5.2 %




                                                                          8.4 %




                                  30.7 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

            90.5 %                                                                                                           401 Uris Library
420
                                                                                                                             265 Noyes Community Center
400                                                                                                                          238 Robert Purcell Community Center
                                                                                                                             156 Upson Hall: room B-7
380
                                                                                                                             147 Carpenter Library basement
360                                                                                                                          127 Mann Library Laptop Loaners
                                                                                                                             113 Clara Dickson Hall
340                                                                                                                          108 Stimson Hall B: Lab
320                                                                                                                          103 Original Mann Building: room 106
                                                                                                                              30 Stimson Hall A: Teleconferencing Facility
300                                                                                                                            2 None of the Above
                       59.8 %
280
                                53.7 %
260
240
220
200
                                          35.2 %
180                                                 33.2 %
160                                                          28.7 %
140                                                                    25.5 %
                                                                                     24.4 %   23.3 %
120
100
80
60                                                                                                     6.8 %
40
                                                                                                                0.5 %
20
  0
        Uris Library              Upson Hall: room B-7          Clara Dickson Hall                       None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                 188 Frequently (5+ times per w eek)
                                                                                                                                 113 Often (3 - 4 times per w eek)
                                                                                                                                 102 Occasionally (1 - 2 times per w eek)
                                                                                                                                  40 Rarely (less than once per w eek)
                                                                             42.4 %




                                                                                                                    9.0 %
      25.5 %




                                                                                23.0 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              296 A PC system, never a Macintosh
                                                                                                                              102 Usually a PC system, but occasionally a Macintosh
                                                                                                                               22 Whichever is available first - no preference
                                                                                                                               15 Usually a Macintosh system, but occasionally a PC
                                                                                                                                6 A Macintosh system, never a PC
                       67.1 %




                                                                                                    1.4 %

                                                                                                   3.4 %


                                                                                               5.0 %




                                                                 23.1 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       175 A PC system, never a Macintosh
                                                                                                       112 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        89 Usually a PC system, but occasionally a Macintosh
                                                                                                        25 Whichever is available first - no preference
                                                     40.0 %                                             19 Usually a Macintosh system, but occasionally a PC
                                                                                                        18 A Macintosh system, never a PC




                                                                            4.1 %
 25.6 %


                                                                          4.3 %


                                                                 5.7 %



                                            20.3 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          58.7 %
            270                                                                                                                 256 never use my ow n laptop in the labs / don't ow n a laptop
            260                                                                                                                  72 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                 47 rarely use your ow n laptop in the labs
            250
                                                                                                                                 42 usually use your ow n laptop, but occasionally use a lab computer
            240                                                                                                                  19 alw ays use your ow n laptop in the labs
            230
            220
            210
            200
            190
            180
            170
            160
            150
            140
            130
            120
            110
            100
             90                              16.5 %
             80
            70
                                                             10.8 %
            60                                                              9.6 %
            50
            40                                                                                 4.4 %
            30
            20
            10
             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      Turn the heat down in the Uris computer lab, the one with Printers 1 and 2 in it.

                      You should reinstate Robert Purcell's computer lab to 24 hours. Closing it earlier
                       this year was one of the most inconveniencing things that this University has ever
                       done, and that's saying a lot.

                      provide more computers... i always have to wait to get one! Make a lab in Martha
                       Van Rensaleer and/or Kennedy Hall! Warren and Mann are always crowded!

                      I work in the CIT labs and frequent them when I am not on shift as well. They are
                       extrememly important and I appreciate all the other employees and affiliates that
                       keep them running. Thanks.

                      can you make a defined waiting line in olin library for the computers? it is really
                       frustrating when you've been waiting for a computer for 20 minutes and then
                       someone comes from the other side of the room and jumps on a computer just b/c
                       they may be closer.

                      buy more PCs

                      install linux on some cit machines

                      they are good but crowded !

                      oh i like our computers
   Computers help alot to us students and gives us a good utility, thanks!

   Labs seem pretty good but sometimes essential software is missing or not working
    correctly (mathematica should be generally available, as it's an amazing resource
    for analytical problem solving).

   upgrade the Macs, and make it so that sidecar doesn't always crash and fuckup
    webmail

   restore the 24/7 hours for RPU.

   I am more concerned with the increase in RESNET prices considering it is much
    cheaper (albeit it is covered in tuition and we don't see the cost) than it is at
    Cornell.

   Install Win2000, 98 is terrible. All my diehard mac friends switched to PCs after
    2000 came out because it is more stable than any mac system.

   cornell gets new computers in labs almost every year- what happens to the old
    ones? is there any possibility of me buying one? my email address is scw24

   OS X is nice, get it on the macs, im sick of them crashing

   The uris lab connection is so so so ridiculously slow when it is crowded

   mac os x kicks ass!

   More PCs in Uris

   Sometimes I fell like the macs are'n't care of as well as the PC's and therefore are
    less likely to function properly

   I think OS X is great, I like it a lot.

   Make netprint free!

   Make netprint free!!!

   yes noyes computer lab needs a slight, just a slight upgrade, perhaps the old
    computers from another lab when it is upgraded.

   CIT IS THE BEST!!! NOW GIMME $100!!!

   Over all I think you guys do a real great job. THe new computers are fantastic
    and its nice that they finally have cd writers. The flat screens are stylish and they
    free up more room on the desk area. The setup is pretty good too. You allow the
    user (almost) complete control over the system, even allowing them to install new
    software at their convenience..kudos. Personally, I'm a Pc user since as an E.E.
    student, many of the progams I use are pc based with no mac port.

   None

   widen the range of red rover

   clean the CRTs

   make mathematica available to general student use

   upgrade netscape on the lab machines

   I would use the macs more if they were properly maintained. For students who
    own macs, the lab macs would be more useful if they had clarisworks or
    appleworks, since most mac users don't use word. with only word on lab
    computers you can't go back and forth. Also, the keyboards on the macs are
    horrible, i would use them more if they had better keyboards.

   Restart computers often. Do the job and check if a computer crashes/hangs

   CIT has been doing great~!

   net print is too expensive, i doubt it really costs 10 cents per page to print

   More PC's in Uris labs please!

   minimize the amount of temporarily unavailable computers

   Your CIT lab operator in the Uris lab was very helpful to me on a number of
    occasions. I am not sure what her name is, but she is blonde and helped me on a
    Saturday morning. :)

   I think that there should be more PC systems in the libaray, or laptops avaiable for
    use

   Upson B7 lab is absolutely great, the others are not on par. I wish Upson
    remained open 24 hrs a day, like Dickson. I live in Collegetown and it is a pain to
    walk to North Campus on weekends to use a computer. Noyes is awful: small,
    always full, and often smelly. Also, the CIT computers at Uris Library rarely
    work. Several of the keyboards don't work, and the connections are horribly slow.

   Please put more PCs in the computer labs!!!!!
   expand the service coverage of RedRover

   When will the computers in RPCC, Dickson, and Carpenter be upgraded? Why
    don't all the labs have color printers?

   more pc's less macs!

   Make labs open on Sundays (Stimson lab, for example).

   Please leave the RPCC computer lab open 24hrs a day.

   laptop loans in uris and mann = great idea wish there were more

   Make sure net-print works with OS X first.

   laptop program is great. have even more available.

   I think that email access should be available from all the computers throughout
    the stacks in Olin (which was the case up until a couple of weeks ago). Email
    often serves academic purposes (emailing professors questions about papers, etc)
    and it is extremely frustrating to have to wait ages for something that takes five
    minutes. Also, for students who live off campus and do not have internet access at
    home, it is expecially important to be able to check email easily and quickly on
    campus.

   I am a "mac person" but the macs in the labs are frustrating and seemingly slower.
    The labs are set up for PC users.

   Network cards need to be less expensive or available for loan...can't justify paying
    for an internet connection at home and on campus.

   The only reason I use a PC system more frequently than I use a MAC is because I
    own a PC and thus use a PC-compatible floppy disk when writing papers.
    Otherwise, I might prefer to use MACs.

   More access points for red rover on campus.

   CIT labs are good!

   like the current setup, especially in upson. (no macs)

   need more red rover points

   Bear Access needs to be updated for Mac OS X ASAP.
   You should get Windows XP on all the PCs. They meet the system requirements
    already (64 megs ram and enough hard disk space), and Windows XP has more
    security features and is faster and doesn't crash as much. Getting XP Pro would
    be much better than getting Home since Home lacks most of the good features.
    Windows 98 is so unstable, when Bill Gates first demoed it publicly, it even
    crashed on him, with a "blue screen of death." You don't need to buy new
    computers, just install XP Pro on the ones you have. :-)

   I think the most important issue is the hours of operation. I don't think that new
    systems will be helpful unless you extend the hours for at least 2 more labs.

   Thanks

   i only use the macs when necessary and I dont have a wireless card but if Red
    Rover were installed all over campus

   Computer labs are too crowded at the mid and end of semesters.

   It seems like the PC are always occupied....but the Macintosh just underused....
    may be should consider increasing the number of PC instead of placing much
    money on the Macintosh

   the lptop loan system is the best thing ever. i love wireless internet!!!!! and you
    do have to do you wok with lots of people aroud you and yo don't have to bring
    you laptop or a disk to school cause you can e-mail what ever it is you are
    working on to your self to your own computer and have a copy of it!

   If getting more computers becomes an option, definitely invest in PCs.

   Get some newwer mac hardware, please. The current hardware is 1-2.5 genrations
    older than the PC's and greviously misconfigured.

   As well have some good quality digital cameras available for loan at the libraries.

   why do the macs freeze so often?

   Macs with OS X would be awesome!! It's what I have at home, its so fast and it
    has never crashed on me once! You would definitely have to get Microsoft Office
    to go on all of them though, because its a pain to convert from AppleWorks to
    Word and vice versa. Yay Macs!!

   Macintosh is a great computer, many people on campus own them. If you remove
    them from the labs it will make it harder for those mac users.

   it would be good to have ghost viewer for post script in all the labs; a lot of
    professors use ps instead of pdf and it's a hassle to download a viewer every time
   Hi, I got a wireless card for my laptop at the beginning of the semester. I returned
    it as soon as I realized the only place I could use it was in a computer lab. The
    point of wireless is to be able to take my computer to non-lab places. It doesn't
    make sense to bring my computer to a lab -- there are already computers in a lab.
    I wanted to be able to use my computer in non-lab places - like the international
    lounge in WSH, study lounges in dorms, grad lounges, public spaces like under
    Baker 200. I have internet access in the labs on the lab computers, I want mine to
    work everywhere :)

   The labs are always really crowded during midterms and finals esp RPU and Uris.

   No one likes to use macs, we should get PC's everywhere

   Get rid of the Macintoshes, no one uses them in Noyes CC.

   I spend at least 5 hours per day in the Warren Hall computer labs. I wish Bea was
    still there!
Lab User Survey Results: Seniors Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 535 Senior respondents.
Your status: (Select one)

                                                                                            535 Senior




100.0 %




Your College: (Select one)

                                                                    185 Arts and Sciences
                                                                    142 Engineering
                                                                    104 Agriculture and Life Sciences
                                                                     56 Human Ecology
                                                                     23 Industrial and Labor Relations
                                      34.6 %                         13 Hotel School
                                                                     10 Architecture, Art, and Planning
                                                                      1 Other




 26.6 %


                                                            0.2 %
                                                            1.9 %
                                                           2.4 %

                                                        4.3 %




                                               10.5 %

                             19.5 %
Do you live: (Select one)

                                                                                                                              457 Off campus
                                                                                                                               76 On campus




       85.7 %




                                                                                                   14.3 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                          301 Yes, a desktop system
                                                                                          163 Yes, a laptop/portable system
                                                                                           36 No, I do not ow n a computer
                                                                                           34 Yes, both a desktop and a laptop/portable system
                                    56.4 %




                                                                                  6.4 %




                                                                          6.7 %




                                    30.5 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          88.2 %                                                                                                                 472 Uris Library
500
                                                                                                                                 284 Robert Purcell Community Center
480
                                                                                                                                 257 Noyes Community Center
460                                                                                                                              220 Carpenter Library basement
440                                                                                                                              209 Upson Hall: room B-7
420                                                                                                                              156 Original Mann Building: room 106
                                                                                                                                 144 Stimson Hall B: Lab
400                                                                                                                              136 Mann Library Laptop Loaners
380                                                                                                                              136 Clara Dickson Hall
360                                                                                                                               48 Stimson Hall A: Teleconferencing Facility
                                                                                                                                   6 None of the Above
340
320                  53.1 %
300
                              48.0 %
280
260                                    41.1 %
240                                             39.1 %
220
200
                                                          29.2 %
180                                                                 26.9 %
                                                                               25.4 %     25.4 %
160
140
120
100
80                                                                                                      9.0 %
60
40                                                                                                               1.1 %
20
  0
      Uris Library   Noyes Community Center                  Stimson Hall B: Lab   Clara Dickson Hall     None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                     253 Frequently (5+ times per w eek)
                                                                                                                                     132 Often (3 - 4 times per w eek)
                                                                                                                                     105 Occasionally (1 - 2 times per w eek)
                                                                                                                                      43 Rarely (less than once per w eek)
                                                                   47.4 %
                                                                                                                                       1 Never




                                                                                                                         0.2 %


                                                                                                                      8.1 %



           24.7 %



                                                                                     19.7 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                               356 A PC system, never a Macintosh
                                                                                                                               129 Usually a PC system, but occasionally a Macintosh
                                                                                                                                27 Whichever is available first - no preference
                                                                                                                                13 Usually a Macintosh system, but occasionally a PC
                                                                                                                                 6 A Macintosh system, never a PC
                       67.0 %




                                                                                                    1.1 %
                                                                                                   2.4 %


                                                                                                5.1 %




                                                                  24.3 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                        215 A PC system, never a Macintosh
                                                                                                        131 Usually a PC system, but occasionally a Macintosh
                                                                                                        108 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                         40 Whichever is available first - no preference
                                                     40.4 %                                              23 A Macintosh system, never a PC
                                                                                                         15 Usually a Macintosh system, but occasionally a PC




                                                                           2.8 %
 24.6 %
                                                                          4.3 %



                                                                  7.5 %




                                           20.3 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

           320          56.2 %
                                                                                                                                299 never use my ow n laptop in the labs / don't ow n a laptop
           310                                                                                                                   97 occasionally use your ow n laptop, but usually use a lab computer
           300                                                                                                                   65 rarely use your ow n laptop in the labs
           290                                                                                                                   51 usually use your ow n laptop, but occasionally use a lab computer
           280                                                                                                                   20 alw ays use your ow n laptop in the labs
           270
           260
           250
           240
           230
           220
           210
           200
           190
           180
           170
           160
           150
           140
           130
           120                                18.2 %
           110
           100
            90
                                                             12.2 %
            80
            70                                                              9.6 %
            60
            50
            40                                                                                 3.8 %
            30
            20
            10
             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      More PCs, fewer Macs

                      Drinks should be allowed in the labs as long as they are placed on the floor and
                       have lids on them.

                      Get Mac OSX

                      We need more computers in Uris- central campus generally

                      I prefer to use PCs, but I take whichever is available first.

                      It would be a good idea to provide one computer in each cit lab with and IrDA
                       dongle, like they have set up on the engineering library card catlog PCs. This
                       would give those with PDAs a good way to transfer files, get email, etc.

                      It would be nice if we could pay for our printing in CIT labs like we can in
                       ACCEL, with cash and not exculsivley on the Bursar bill and at CCC.

                      Is there a way that instead of loaning out laptops in the libraries, you lent out
                       network cards as well? That way people could use thier own laptops and there
                       would less expenses to CIT since wireless cards are cheaper than laptops and less
                       easily damaged.

                      I could never actually sign onto bear access from my home. My roommate and I
                       are sharing an IP address, I think either this or Win XP is the problem. anyway,
    the network would *never* recognize SideCar on my computer, and I always had
    to go to a lab to read my CU email

   Ethernet connections would be great in all the labs.

   why is course info so goddamn slow

   Is it possible to proxy into Cornell's library system if you are sharing your internet
    connection?

   i don't know very much about Macintosh but i would rather use them except that
    the dang web mail and other mail systems DON'T work! -can't that be fixed???

   When we get new color printers, put one back in OMB. People request the old
    color printer in here sometimes.

   please enforce the "no-food" policy. The computer lab in Noyes is infested with
    roaches.

   I think many students don't know that lab operators are here to provide help with
    applications along with hardware problems. Many of my friends have told me that
    they thought lab ops were just there in case the disk broke or the printer jammed.
    Perhaps it would be good to post a list of services we could do next to the
    operator stations.

   You should do an energy audit, and try to turn off computers during low usage
    times (like in warren hall, at night)

   Macs suck.

   Many of the computers in Uris Library labs are broken in one way or another - I
    spent 20 minutes typing something out on a Mac yesterday, only to find that I
    couldn't get the file off the computer because Internet Explorer would crash when
    opening Traveler's Mail, and the disk drive didn't work either.

   I love Macs in general but for some reason those in our computer labs crash alot.
    There must be a reason for this.

   there should be more laptops available to borrow

   more laptops in hotel and uris library

   More 24 hour labs are needed, and there needs to be a bit of control on the noise
    level in the labs, some nights I feel as though I'm in a bar

   I like Uris the best, but it is very crowded.
   viruses transferred between comp labs to my own comp is a problem

   need more laptops

   Macs blow. Also, bring back disk-free Eudora.

   Comment: I am a Mac person, but I use the PCs in the computer labs ONLY
    because the Macs are not maintained well. They are slow, and the hardware is
    archaic. It has gotten to the point where the Macs and PCs in the computer labs
    do not even compare. I have noticed that the Macs are being used less because of
    this. If the hardware and software were to be updated (as has been done to the
    PCS), that would make a lot of Mac people happy.

   The Stimson Lab rules. More computer labs would benefit this college so much-
    such as in Risley Residential College, or in the basement of Sibley hall.

   why would you use wireless internet in the labs?? would they be able to go to
    other parts of the building- ie downstairs of RPCC or in the eating area of Noyes,
    in the upson lounge??

   There need to be 24 hour computer labs available to students. My computer is old
    and crappy, I need the computer labs to survive at Cornell and sometimes I need
    them at 3am. Please please please bring back the 24 hour computer labs.

   i love the cit labs!!!

   Faster internet connections in the labs...

   I live at the computer labs, but do not understand why we can't stay in the
    computer center in RPCC all night long anymore. I used to do this but now they
    kick you out at 2am. Also, Macs are much slower than PCs. I don't know why,
    but it is always much harder for me to get my work done on a Mac, therefore if
    possible, I only use PCs. I also think that there should be more computers in the
    RPCC lab. Due to the freshmen initiative, North is very crowded and sometimes
    people have to wait to use computers. Most of my classes require internet
    research, but I did not pay for internet service this year since they raised the rates
    ridiculous amounts! In the labs, I am impressed with the lack of viruses, privacy
    and helpfullness of staff. Good job.


   a couple more scanners in Mann, maybe a fax machine that students could use
    too?

   thank you for making computers available for public use on campus. Having no
    computer of my own and unable to afford one, I would never have survived
    Cornell otherwise. I am sure for many other students in the same position, these
    computers have been and will be useful.

   Dell computers have clock battery problems.

   i'd never bring my laptop to campus if i didn't have to...too much of a hazard

   it would be beneficial if there was one or two that opened before 8 am because i
    do not have a printer and have class at 8 a lot. If i stay up all night writing a
    paper, i have to go to north or west campus which is a super hassle

   i really like the people who work in the uris computer lab--very helpful.

   I wish you could get all of Bear Access including Runway to run on OSX.

   Make opportunities for using library laptops and the procedures for using them
    more publicized so people who live off-campus hear about them.

   Definitely get Mac OS X! It's a great operating system and will encourage more
    people to use Macs in the labs, thus spreading out the ridiculous line people wait
    in for PC's while there are still Macs available. Also, get some flat-panel iMacs to
    encourage greater use of Macs to solve this distribution problem. Myself, I'm a
    PC user but I think it's really silly that people will wait 15 minutes for a PC in the
    Uris computer lab just to do things like email and write papers, when a Mac could
    do the job just as well.

   Bottom line: definitely get OS X, and get some flat-panel iMacs. Or get G4's with
    flat-panel displays. Mann Library does this well, and they make the place look
    better, too.

   more loaner laptops at uris!

   more labtop loan computers

   Should have FrontPage

   The Mac's at the New Mann Lib are notorious for locking up and are very
    difficult to restart

   replace old computers in noyes lab

   I hope there will be more computers in Olin Library.

   people shouldn't be allowed to play computrer games while others are waiting to
    work.
   Please be more aware of scheduling classes in the labs--on more than one
    occassion i have needed a computer to finish a paper, but several computer labs
    were holding classes at the same, and computers are hard enough to come by as it
    is!!! If you can, please try not to schedule classes in more than one lab at the
    same time! (but i also greatly appreciate having computers to use on campus at
    all) thanks.

   You need to provide more laptops.

   keep up the good work

   i think we need better ventilation system in all cit computer lab

   I used to use cit labs almost everyday when i was a freshman and sophomore.
    now i don't because they do not have the applications i need, accel has the
    applications and better computers.

   should be open more hours (i.e. after 2am in upson b7, and carpenter accel --
    which should be on the netprint system)

   i think it's great that some of the computers' screens turn off when not being used,
    all of the computers should be installed with these systems!

   all labs should have the same storage system ("S" drive) that the ACCEL lab has

   It would be really nice to have a lab open 24 hours on central campus, or at least
    during study week and finals. Also, some publicity about schedules (what labs
    are open when) would be appreciated.

   printing should cost less and the free printing should be expanded to include all e-
    reference materials. Either that or you should offer a flat rate to the general
    student population and not just the CIT lab employees or CS students

   Great job. I love CIT, truly.

   The mac computers are trash!

   The mac computers are trash!

   Make more laptops available in Uris and make them available directly in Olin
    again. Also make at least one computer on each floor of the Olin stacks able to
    run web mail. It is hard to be so far away from everything when studying,
    especially if you've emailed something to yourself that you need to refer to.

   Please have "network drives" for each lab user so that we are able to store our
    own files on the computer. This prevents files from being lost when we "log out"
   the macs lock up a lot more than the PC and i hate the mac keyboards

   The labs are often really loud(especially RPCC)! I wish the lab monitors would
    control the noise a little.

   they smell - especially carpenter. acell is always too hot as well.

   I hate Macs! They always freeze and then I lose whatever I was working on!
    Plus, I don't think Cornell should spend its money on buying the most expensive
    computers they possibly can - like all the new ones scattered in Uris library! I can
    think of a thousand better ways to spend that money! And at least the old
    computers should go to students who can't afford them...the only reason I have
    one is because it was given to me. Still works fine though!

   lower CIT fees, provide peripherals and support free.

   More PC computers in Uris library.

   nope.

   I love the ILR computer lab too! I love laptops and Microsoft. You need more
    computers in Olin and Uris! Please!

   Since I don't have a computer, the comp labs are very useful for me and I use
    them frequently. I think that the locations are also very convenient.

   more wireless network on campus

   free printing

   need more computers, in my senior year i've noticed that the labs have been
    getting more and more crowded.

   We really need more computers on campus. It seems that every time I need to use
    a computer the labs are full, and all the laptops are loaned out--whereever I go. I
    work at Mann library, and occationally have to use the computers in the Stone
    Computing center, and often waste 15 minutes or so waiting for one to become
    available. Also, it would be nice if there were at least a couple public computers
    available in every building on campus--like the little email stations by Arts and
    Science academic advising in goldwin smith (Except make them ones that dont
    crash all the time).

   please enforce the "no food" policy in computer labs
   We need more computers! These labs are jammed during finals- I had to wait an
    hour just to use a machine that I could print from.

   more computers are needed in olin/uris. Sometimes it can take a long time to find
    an available computer. i dont like macs

   More all-night facilities, please! And the temperature in Uris Library is far too
    high.

   I would like more pc computer labs throughout the campus. What about Martha
    Van? She seems prime.

   maybe install XP on the lab computers if possible.

   I rarely net print because ACCEL prints for 8cents/page. The S-drive at ACCEL
    is also very convenient and easily accessed from home. A system similar to this
    would greatly benefit the CIT labs

   Webmail freezes macintosh computers.

   Make the study rooms available 24 hours a day and place one computer in those
    rooms. Thanks.

   Let me give a shout out to my boy Dave up in CIT.

   none...

   Get rid of the Macs. Everytime I go to old mann lab all the PCs are being used
    and nobody is on the Macs.

   Increase the ratio of PC's to Mac's. I always see a line of people waiting for PC's
    when there are a ton of Mac's open. I wait, because I feel frustrated when trying
    to use a Mac and convert my data into usable data there.

   I Think MacOS X is a good investment and students would benefit a lot from
    having this upgrade, especially since many singular products are being made
    exclusively for MacOS X that are not available otherwise.

   I enjoy doing the majority of my work at home, but the labs are an invaluable
    resource for me when I need to look up information or send emails on the spot.

   The wireless laptop loan programs are excellent - but there are not enough to go
    around. If you made wireless accessible to all laptop owners, those of us who
    don't have laptops would have an easier time borrowing the ones on loan from the
    library.
   I love the new flatscreen monitors-- excellent addition, thank you.

   Keep up the good work...and thank you for providing us with such great service!

   keep up the good work, but stay within your budget and provide students with
    what they need, not what the best possible (aka expensive) technology is out there

   I think more people would want to use the macs in the labs if they could use them
    to do imovie or idvd or iphoto. There's no place to do that now.

   If you need someone to help in Mac OS X implementation in the labs, I have
    experience: bog@audiferous.com

   would like to see Macromedia Flash on lab computers (even if it is just a select
    few labs).

   In the Uris lab, when it is very sunny, most of the stations on the aisles get very
    warm and intolerable to work at these computers, is there anyway blinds could be
    put on these window for such days?

   Could you hand out some sort of pamphlet explaining what the homeland security
    act means in terms of the FBI going through your records to look at how we use
    computers

   I really enjoy the labtop loan program. Although i did like it when i could get a
    laptop from olin as opposed to having to go to uris and then bring it to olin.

   Make sure in your images that all programs have been opened at least once and all
    default settings are taken care of. I hate dealing with the popup security notices in
    Explorer

   just keep them up...

   I had 2 mins to class once and ran to lab to print out a paper - none of the printers
    worked - very bad experience.
Lab User Survey Results: All Undergraduate Students Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 1450 respondents who are undergraduate students.
Your status: (Select one)

                                                                                                         535 Senior
                                                                                                         443 Junior
                                                                                                         291 Sophomore
                                                                                                         190 Freshman
                                                        36.7 %




30.4 %


                                                                                 13.0 %




                                      19.9 %




Your College: (Select one)

                                                                                      468 Arts and Sciences
                                                                                      417 Engineering
                                                                                      288 Agriculture and Life Sciences
                                                                                      153 Human Ecology
                                                                                       55 Industrial and Labor Relations
                                               32.1 %                                  36 Architecture, Art, and Planning
                                                                                       35 Hotel School
                                                                                        4 Other
                                                                                        1 Veterinary Medicine




  28.6 %



                                                                         0.1
                                                                         0.3 %
                                                                         2.4 %

                                                                    2.5 %

                                                                 3.8 %



                                                   10.5 %

                             19.8 %
Do you live: (Select one)

                                                                                                                              867 Off campus
                                                                                                                              583 On campus


                                             59.8 %




                                                                            40.2 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                          754 Yes, a desktop system
                                                                                          490 Yes, a laptop/portable system
                                                                                          131 No, I do not ow n a computer
                                                                                           79 Yes, both a desktop and a laptop/portable system
                                           51.9 %




                                                                                  5.4 %




                                                                          9.0 %



                            33.7 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

1,350       85.5 %                                                                                                                1,248 Uris Library
1,300                                                                                                                               848 Robert Purcell Community Center
1,250                                                                                                                               701 Noyes Community Center
1,200                                                                                                                               542 Carpenter Library basement
1,150                                                                                                                               514 Upson Hall: room B-7
                                                                                                                                    457 Clara Dickson Hall
1,100                                                                                                                               332 Mann Library Laptop Loaners
1,050                                                                                                                               322 Stimson Hall B: Lab
1,000                                                                                                                               320 Original Mann Building: room 106
 950                                                                                                                                103 Stimson Hall A: Teleconferencing Facility
                       58.1 %
                                                                                                                                     12 None of the Above
 900
 850
 800                            48.0 %
 750
 700
 650
                                         37.1 %
 600                                              35.2 %
 550                                                        31.3 %
 500
 450
                                                                      22.8 %      22.1 %     21.9 %
 400
 350
 300
 250
 200                                                                                                    7.1 %
 150
 100                                                                                                              0.8 %
  50
   0
        Uris Library   Noyes Community Center        Clara Dickson Hall        Original Mann Building: room 106




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                        619 Frequently (5+ times per w eek)
                                                                                                                                        361 Often (3 - 4 times per w eek)
                                                                                                                                        315 Occasionally (1 - 2 times per w eek)
                                                                                                                                        154 Rarely (less than once per w eek)
                                                                               42.5 %                                                     8 Never




                                                                                                                          0.5 %


   24.8 %
                                                                                                                      10.6 %




                                                                          21.6 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                               940 A PC system, never a Macintosh
                                                                                                                               348 Usually a PC system, but occasionally a Macintosh
                                                                                                                                92 Whichever is available first - no preference
                                                                                                                                47 Usually a Macintosh system, but occasionally a PC
                                                                                                                                25 A Macintosh system, never a PC
                           64.7 %




                                                                                                      1.7 %

                                                                                                   3.2 %



                                                                                              6.3 %




                                                              24.0 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                        577 A PC system, never a Macintosh
                                                                                                        320 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        310 Usually a PC system, but occasionally a Macintosh
                                                                                                        117 Whichever is available first - no preference
                                                     39.8 %                                              72 A Macintosh system, never a PC
                                                                                                         52 Usually a Macintosh system, but occasionally a PC




22.1 %
                                                                            3.6 %


                                                                          5.0 %



                                                                  8.1 %


                             21.4 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          56.1 %
            850                                                                                                                 811 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                232 occasionally use your ow n laptop, but usually use a lab computer
            800                                                                                                                 181 rarely use your ow n laptop in the labs
                                                                                                                                157 usually use your ow n laptop, but occasionally use a lab computer
            750                                                                                                                  65 alw ays use your ow n laptop in the labs

            700

            650

            600

            550

            500

            450

            400

            350

            300
                                             16.0 %
            250
                                                             12.5 %
                                                                            10.9 %
            200

            150
                                                                                               4.5 %
            100

             50

             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      More PCs, fewer Macs

                      Turn the heat down in the Uris computer lab, the one with Printers 1 and 2 in it.

                      You should reinstate Robert Purcell's computer lab to 24 hours. Closing it earlier
                       this year was one of the most inconveniencing things that this University has ever
                       done, and that's saying a lot.

                      Please provide 24 hour access to RPCC computer lab and do provide free printing
                       in computer labs. The color printing in RPCC and a few other labs are great!!!

                      provide more computers... i always have to wait to get one! Make a lab in Martha
                       Van Rensaleer and/or Kennedy Hall! Warren and Mann are always crowded!

                      If you could more actively encourage clicking "Logout" from the Start menu, it
                       would make my experience much more efficent. I do not feel very comfortable
                       using machines that have not been logged out and if I am going to do anything
                       sensitive, I insist on using a machine that has been Logged-out. My main place of
                       concern is the Uris Library machine which do not have any signs encouraging
                       people to select logout. Thank you!

                      Drinks should be allowed in the labs as long as they are placed on the floor and
                       have lids on them.
   I work in the CIT labs and frequent them when I am not on shift as well. They are
    extrememly important and I appreciate all the other employees and affiliates that
    keep them running. Thanks.

   can you make a defined waiting line in olin library for the computers? it is really
    frustrating when you've been waiting for a computer for 20 minutes and then
    someone comes from the other side of the room and jumps on a computer just b/c
    they may be closer.

   buy more PCs

   install linux on some cit machines

   Get Mac OSX

   We need more computers in Uris- central campus generally

   I prefer to use PCs, but I take whichever is available first. I need A computer:(

   they are good but crowded !

   Change the furniture in the labs. Tables, walls getting shabby.

   It would be a good idea to provide one computer in each cit lab with and IrDA
    dongle, like they have set up on the engineering library card catlog PCs. This
    would give those with PDAs a good way to transfer files, get email, etc.

   It would be nice if we could pay for our printing in CIT labs like we can in
    ACCEL, with cash and not exculsivley on the Bursar bill and at CCC.

   Is there a way that instead of loaning out laptops in the libraries, you lent out
    network cards as well? That way people could use thier own laptops and there
    would less expenses to CIT since wireless cards are cheaper than laptops and less
    easily damaged.

   Mac OS X and upgraded macs would be great! When are we going to see a
    carbonized version of sidecar?

   invest in more laptobs that have wireless internet for uris library

   I could never actually sign onto bear access from my home. My roommate and I
    are sharing an IP address, I think either this or Win XP is the problem. anyway,
    the network would *never* recognize SideCar on my computer, and I always had
    to go to a lab to read my CU email
   oh i like our computers

   Ethernet connections would be great in all the labs.

   Computers help alot to us students and gives us a good utility, thanks!

   It would be so much more convenient to have scanners in all of the labs. Thank
    you.

   Labs seem pretty good but sometimes essential software is missing or not working
    correctly (mathematica should be generally available, as it's an amazing resource
    for analytical problem solving).

   why is course info so goddamn slow

   The labs are great! Later hours might be nice for some people, but I don't care.

   More notices on the hours of the computer labs during breaks.

   there's no room for us to use our own laptops anyways

   It would be nice to have CodeWarrior in ALL the CIT labs. It's hard to be able to
    count on CIT when all the computers have different programs and capabilities.

   upgrade the Macs, and make it so that sidecar doesn't always crash and fuckup
    webmail

   Why do the Macs all freeze up so much?

   Is it possible to proxy into Cornell's library system if you are sharing your internet
    connection?

   this was tubular

   i don't know very much about Macintosh but i would rather use them except that
    the dang web mail and other mail systems DON'T work! -can't that be fixed???

   No more Macs!!!

   When we get new color printers, put one back in OMB. People request the old
    color printer in here sometimes.

   31337 #@X0RZ R000L
   please enforce the "no-food" policy. The computer lab in Noyes is infested with
    roaches.

   Great job!

   I think many students don't know that lab operators are here to provide help with
    applications along with hardware problems. Many of my friends have told me that
    they thought lab ops were just there in case the disk broke or the printer jammed.
    Perhaps it would be good to post a list of services we could do next to the
    operator stations.

   I think it's great that all of your computers are now on energy saver! Nice work!

   You should do an energy audit, and try to turn off computers during low usage
    times (like in warren hall, at night)

   Macs suck.

   More computers! And can you please have rpu open 24 hours again?

   Many of the computers in Uris Library labs are broken in one way or another - I
    spent 20 minutes typing something out on a Mac yesterday, only to find that I
    couldn't get the file off the computer because Internet Explorer would crash when
    opening Traveler's Mail, and the disk drive didn't work either.

   restore the 24/7 hours for RPU.

   I love Macs in general but for some reason those in our computer labs crash alot.
    There must be a reason for this.

   there should be more laptops available to borrow

   Frequently in Uris all of the computers are taken and all the laptops are checked
    out. More computers would definitely be a plus.

   more laptops in hotel and uris library

   The CRT monitors should be replaced with either larger, flat-screen CRTs, or
    LCD monitors. They are a strain on the eyes. Also, WinXP should be installed on
    all Windows Computers. It is a discrace to still use Win98 when WinXP has been
    out for so long. I'm paying $44.99/month for resnet. That is more that I pay the
    cable company at home for cable internet, and they are a commercial enterprise. I
    would like to know where all that money goes. It should go to providing decent
    computers and monitors to the lab. Not things like small dingy CRT monitors--
    something better. Also, lounges in dorms should have network access. When I'm
    doing my laundry, I cant get online and watch my clothes at the same time.
    Seeing that I pay so much for network access, I think these ports should be
    activated to the community at no extra charge.

   More 24 hour labs are needed, and there needs to be a bit of control on the noise
    level in the labs, some nights I feel as though I'm in a bar

   Some computers are dysfunctional. Please check them over winter break and
    either fix them or install new ones.

   Some of the computers in Uris library really need some maintenance.

   I like Uris the best, but it is very crowded.

   I am more concerned with the increase in RESNET prices considering it is much
    cheaper (albeit it is covered in tuition and we don't see the cost) than it is at
    Cornell.

   I wish some of the Macs were replaced with PC's. One can easily see that this is
    the preference of almost all students by simply going to the Uris or RPCC labs.
    Often times, there is a line for PC's while no Macs are being used. I don't think
    that upgrading the Macs will change the minds of students, but I'm glad that this
    survey is being given to at least see what we think.

   viruses transferred between comp labs to my own comp is a problem

   need more laptops

   Macs blow. Also, bring back disk-free Eudora.

   Is it possible to have wireless networking (Red Rover) in all the dorms?

   Install Win2000, 98 is terrible. All my diehard mac friends switched to PCs after
    2000 came out because it is more stable than any mac system.

   Comment: I am a Mac person, but I use the PCs in the computer labs ONLY
    because the Macs are not maintained well. They are slow, and the hardware is
    archaic. It has gotten to the point where the Macs and PCs in the computer labs
    do not even compare. I have noticed that the Macs are being used less because of
    this. If the hardware and software were to be updated (as has been done to the
    PCS), that would make a lot of Mac people happy.

   I'm not sure how red rover would help me with my own laptop - I don't want to
    buy a wireless modem.

   I really like Stimpson computer lab because there's almost always space.
   As for Macintosh computers, I'd rather use a PC because that's what I have at
    home so I know how to use it.

   cornell gets new computers in labs almost every year- what happens to the old
    ones? is there any possibility of me buying one? my email address is scw24

   The labs are great. I have been pretty impressed. MacOS X, though, would really
    be a great addition.

   OS X is nice, get it on the macs, im sick of them crashing

   The uris lab connection is so so so ridiculously slow when it is crowded

   The Stimson Lab rules. More computer labs would benefit this college so much-
    such as in Risley Residential College, or in the basement of Sibley hall.

   Begin updating the PC systems in the Dickson Computer lab, they can be pretty
    slow at times.

   why would you use wireless internet in the labs?? would they be able to go to
    other parts of the building- ie downstairs of RPCC or in the eating area of Noyes,
    in the upson lounge??

   Faster computers in the CIT carpenter basement please. The ones in Accel
    upstairs blow them away, and the Accel computers look a lot better (big LCD
    screen *wink wink nudge nudge*) :)

   mac os x kicks ass!

   There need to be 24 hour computer labs available to students. My computer is old
    and crappy, I need the computer labs to survive at Cornell and sometimes I need
    them at 3am. Please please please bring back the 24 hour computer labs.

   More PCs in Uris

   Sometimes I fell like the macs are'n't care of as well as the PC's and therefore are
    less likely to function properly

   I think OS X is great, I like it a lot.

   I mostly use accel because they dual-boot into linux. It would be nice if that was
    available in the cit labs as well. A completely free linux distribution without any
    extra commercial software installed would be a huge improvement over none and
    would allow me to still do productive CS work while on campus when accel is
    full.
   One of the computers in the Olin Library computer labs continuously shorts out. I
    think that the operators know about this. Can somebody please fix the problem??

   Make netprint free!

   Make netprint free!!!

   yes noyes computer lab needs a slight, just a slight upgrade, perhaps the old
    computers from another lab when it is upgraded.

   please reinstate redrover in the dorms!!! I would use it.

   i love the cit labs!!!

   Faster internet connections in the labs...

   I live at the computer labs, but do not understand why we can't stay in the
    computer center in RPCC all night long anymore. I used to do this but now they
    kick you out at 2am. Also, Macs are much slower than PCs. I don't know why,
    but it is always much harder for me to get my work done on a Mac, therefore if
    possible, I only use PCs. I also think that there should be more computers in the
    RPCC lab. Due to the freshmen initiative, North is very crowded and sometimes
    people have to wait to use computers. Most of my classes require internet
    research, but I did not pay for internet service this year since they raised the rates
    ridiculous amounts! In the labs, I am impressed with the lack of viruses, privacy
    and helpfullness of staff. Good job.

   CIT IS THE BEST!!! NOW GIMME $100!!!

   a couple more scanners in Mann, maybe a fax machine that students could use
    too?

   Over all I think you guys do a real great job. THe new computers are fantastic
    and its nice that they finally have cd writers. The flat screens are stylish and they
    free up more room on the desk area. The setup is pretty good too. You allow the
    user (almost) complete control over the system, even allowing them to install new
    software at their convenience..kudos. Personally, I'm a Pc user since as an E.E.
    student, many of the progams I use are pc based with no mac port.

   thank you for making computers available for public use on campus. Having no
    computer of my own and unable to afford one, I would never have survived
    Cornell otherwise. I am sure for many other students in the same position, these
    computers have been and will be useful.

   Dell computers have clock battery problems.
   i'd never bring my laptop to campus if i didn't have to...too much of a hazard

   it would be beneficial if there was one or two that opened before 8 am because i
    do not have a printer and have class at 8 a lot. If i stay up all night writing a
    paper, i have to go to north or west campus which is a super hassle

   None

   i really like the people who work in the uris computer lab--very helpful.

   I wish you could get all of Bear Access including Runway to run on OSX.

   widen the range of red rover
    clean the CRTs
    make mathematica available to general student use
    upgrade netscape on the lab machines

   I would use the macs more if they were properly maintained. For students who
    own macs, the lab macs would be more useful if they had clarisworks or
    appleworks, since most mac users don't use word. with only word on lab
    computers you can't go back and forth. Also, the keyboards on the macs are
    horrible, i would use them more if they had better keyboards.

   Restart computers often. Do the job and check if a computer crashes/hangs

   Make opportunities for using library laptops and the procedures for using them
    more publicized so people who live off-campus hear about them.

   Some of the keyboards have keys which "stick" or don't work. I spent a long time
    worrying that my password had been changed because I did not reallise that one
    of the letters in my password corresponded to a key on the computer which did nt
    work. I know that it is hard to maintain working computer parts when so many
    people are using the computers but this is just something that I have noticed on
    more than one occasion.

   CIT has been doing great~!

   net print is too expensive, i doubt it really costs 10 cents per page to print

   Install OS X!

   Definitely get Mac OS X! It's a great operating system and will encourage more
    people to use Macs in the labs, thus spreading out the ridiculous line people wait
    in for PC's while there are still Macs available. Also, get some flat-panel iMacs to
    encourage greater use of Macs to solve this distribution problem. Myself, I'm a
    PC user but I think it's really silly that people will wait 15 minutes for a PC in the
    Uris computer lab just to do things like email and write papers, when a Mac could
    do the job just as well.

   Bottom line: definitely get OS X, and get some flat-panel iMacs. Or get G4's with
    flat-panel displays. Mann Library does this well, and they make the place look
    better, too.

   my NEtID is Kos3

   more loaner laptops at uris!

   Just an observation-in all the labs I go to, the apple computers are NEVER being
    used. My advice is to only invest in Dells. No one even knows how to log onto
    the internet on an apple. THey are a waste of money

   More PC's in Uris labs please!

   more labtop loan computers

   more computers should be installed in the labs, because they are difficult to access
    at night and during CoursEnroll time, since so many students use them.

   Please let people know about the smaller computer labs; I didn't even know that
    labs existed in Stimson or Mann until I took this survey!

   minimize the amount of temporarily unavailable computers

   Should have FrontPage

   I believe Robert Purcell Compputer Facility should be open 24 hours, 7 days a
    week.

   Your CIT lab operator in the Uris lab was very helpful to me on a number of
    occasions. I am not sure what her name is, but she is blonde and helped me on a
    Saturday morning. :)

   The Mac's at the New Mann Lib are notorious for locking up and are very
    difficult to restart

   The Dickson Computer lab has a reputation for corrupting disks. It did corrupt 3
    of mine during the course of the year (using different PCs in it). I don't know if it
    is an issue u can look into, but I know it had horrific effects on my work ( I lost 4
    days worth). I now email all of my work as attachments to myself just to be safe,
    but it would be nice if u didn't have to worry about the safety of your floppy....
   I think that there should be more PC systems in the libaray, or laptops avaiable for
    use

   Upson B7 lab is absolutely great, the others are not on par. I wish Upson
    remained open 24 hrs a day, like Dickson. I live in Collegetown and it is a pain to
    walk to North Campus on weekends to use a computer. Noyes is awful: small,
    always full, and often smelly. Also, the CIT computers at Uris Library rarely
    work. Several of the keyboards don't work, and the connections are horribly slow.

   replace old computers in noyes lab

   Please put more PCs in the computer labs!!!!!

   More hours for the computer labs during the week.

   I hope there will be more computers in Olin Library.

   Turn down the heat, and the air conditioning up!

   it would be great if the wireless network were offered in more facilities; sibley
    finearts library and lincoln music library art where it would be helpful for me, but
    i'm sure that there are othe locations where people could benefit from wireless
    access.

   people shouldn't be allowed to play computrer games while others are waiting to
    work.

   I live in McFaddin, and the only internet connections we have are in our rooms.
    We need ethernet access in the study lounges as well. Also, try expanding your
    red rover service to all the residence halls.

   Mor elabs should eb open 24 hrs a day.


   Please be more aware of scheduling classes in the labs--on more than one
    occassion i have needed a computer to finish a paper, but several computer labs
    were holding classes at the same, and computers are hard enough to come by as it
    is!!! If you can, please try not to schedule classes in more than one lab at the
    same time! (but i also greatly appreciate having computers to use on campus at
    all) thanks.

   Get better Macs.... these ones are slow.

   You need to provide more laptops.

   keep up the good work
   i think we need better ventilation system in all cit computer lab

   expand the service coverage of RedRover

   I use a portable USB hard drive to store my data. Windows 2000 and above
    provide support for this automatically. Windows 98SE does not.

   I used to use cit labs almost everyday when i was a freshman and sophomore.
    now i don't because they do not have the applications i need, accel has the
    applications and better computers.

   Please install the IME's so other foriegn languages are able to be used.

   should be open more hours (i.e. after 2am in upson b7, and carpenter accel --
    which should be on the netprint system)

   i think it's great that some of the computers' screens turn off when not being used,
    all of the computers should be installed with these systems!

   all labs should have the same storage system ("S" drive) that the ACCEL lab has

   It would be really nice to have a lab open 24 hours on central campus, or at least
    during study week and finals. Also, some publicity about schedules (what labs
    are open when) would be appreciated.

   printing should cost less and the free printing should be expanded to include all e-
    reference materials. Either that or you should offer a flat rate to the general
    student population and not just the CIT lab employees or CS students

   Great job. I love CIT, truly.

   The PCRdist that is used to restore the settings after use is really useful and
    prevents me having to deal with the stupid setting of the user before me, but the
    setting this computer is being restored to is really annoying. I need to use my USB
    hard drive, but that means I have to reinstall the drivers everytime I visit the
    computer lab. I'm sure I'm not the only person with this problem. It would not be
    very hard to include these drivers (available at www.diskonkey.com) in the
    restore image. Also, put WinZip in the image.

   When will the computers in RPCC, Dickson, and Carpenter be upgraded? Why
    don't all the labs have color printers?

   more pc's less macs!
   It would be nice if the ethernet jacks in the north campus dorm lounges like
    Dickson and Court were activated. Or at least have Red Rover access in the
    lounges.

   overall, iits great that there are so many and accesible.

   The mac computers are trash!

   The mac computers are trash!

   Make labs open on Sundays (Stimson lab, for example).

   throw away Macs!

   Gift Certificate!!!!

   Please leave the RPCC computer lab open 24hrs a day.

   Provide more decorative color in the rooms. They are awfully cavelike. I suggest
    big posters of flowers. Orchids are good. Azaleas are too.

   Why aren't there any RedRover access anymore in the dorms? If this was
    availible it would be much easier. Also, how come the ethernet connections in
    our study lounges and tv lounges don't work (Court Hall)? This restricts us to our
    rooms to work which is not always comfortable. Thanks.

   Make more laptops available in Uris and make them available directly in Olin
    again. Also make at least one computer on each floor of the Olin stacks able to
    run web mail. It is hard to be so far away from everything when studying,
    especially if you've emailed something to yourself that you need to refer to.

   Too hot in Uris computer lab!!! No shading at all, or air conditioning!

   Monitors need to be cleaned. Browser software needs to be updated. Computers
    look like they can be hacked very easily, need to increase security.

   Please have "network drives" for each lab user so that we are able to store our
    own files on the computer. This prevents files from being lost when we "log out"

   laptop loans in uris and mann = great idea wish there were more

   Make sure net-print works with OS X first.

   laptop program is great. have even more available.
   need better air conditioning/heat and circulation in dickson. it smells like
    nastiness.

   The technician ws very helpful in teaching me how to use the scanner. Right on!

   the macs lock up a lot more than the PC and i hate the mac keyboards

   The labs are often really loud(especially RPCC)! I wish the lab monitors would
    control the noise a little.

   The printing is expensive and no way to refund money if hte printer screws up as
    it is in the ACCEL lab.

   More labs that are open late!

   keep up the good work and stop charging us incredible amounts of money for
    internet service in residence halls. CIT states that it is subsidizing internet
    connection services, thus eating up costs students would otherwise recieve...well,
    whatever we are doing now is not working, considering students can get private
    internet connection, high speed ethernet from Road Runner and other similar
    companies, for cheaper rates...most students do not even use the special campus
    server sites (specific library searches, etc) from their residences anyway. We
    deserve the right to choose between bare internet connection and internet
    connection w/ server priveleges!

   Thank you and please consider my comment.

   they smell - especially carpenter. acell is always too hot as well.

   I hate Macs! They always freeze and then I lose whatever I was working on!
    Plus, I don't think Cornell should spend its money on buying the most expensive
    computers they possibly can - like all the new ones scattered in Uris library! I can
    think of a thousand better ways to spend that money! And at least the old
    computers should go to students who can't afford them...the only reason I have
    one is because it was given to me. Still works fine though!

   I think that email access should be available from all the computers throughout
    the stacks in Olin (which was the case up until a couple of weeks ago). Email
    often serves academic purposes (emailing professors questions about papers, etc)
    and it is extremely frustrating to have to wait ages for something that takes five
    minutes. Also, for students who live off campus and do not have internet access at
    home, it is expecially important to be able to check email easily and quickly on
    campus.

   lower CIT fees, provide peripherals and support free.
   More PC computers in Uris library.

   nope.

   I am a "mac person" but the macs in the labs are frustrating and seemingly slower.
    The labs are set up for PC users.

   I love the ILR computer lab too! I love laptops and Microsoft. You need more
    computers in Olin and Uris! Please!

   Network cards need to be less expensive or available for loan...can't justify paying
    for an internet connection at home and on campus.

   Since I don't have a computer, the comp labs are very useful for me and I use
    them frequently. I think that the locations are also very convenient.

   The only reason I use a PC system more frequently than I use a MAC is because I
    own a PC and thus use a PC-compatible floppy disk when writing papers.
    Otherwise, I might prefer to use MACs.

   when it rains it slores

   more wireless network on campus

   free printing

   Some Macs should be replaced by PCs; and overall no. of systems should be
    increased, especially in Uris.

   More access points for red rover on campus.

   if laptops were rented out, I would use them as I use the ones rented out by Uris

   need more computers, in my senior year i've noticed that the labs have been
    getting more and more crowded.

   We really need more computers on campus. It seems that every time I need to use
    a computer the labs are full, and all the laptops are loaned out--whereever I go. I
    work at Mann library, and occationally have to use the computers in the Stone
    Computing center, and often waste 15 minutes or so waiting for one to become
    available. Also, it would be nice if there were at least a couple public computers
    available in every building on campus--like the little email stations by Arts and
    Science academic advising in goldwin smith (Except make them ones that dont
    crash all the time).
   please enforce the "no food" policy in computer labs

   CIT labs are good!

   like the current setup, especially in upson. (no macs)

   need more red rover points

   The labs are too frequently full, at least in Uris. You need more computers.

   Never enough computers available around exams. I have to get my own laptop.
    Make sure Red Rover remains free!!

   Bear Access needs to be updated for Mac OS X ASAP.

   We need more computers! These labs are jammed during finals- I had to wait an
    hour just to use a machine that I could print from.

   You should get Windows XP on all the PCs. They meet the system requirements
    already (64 megs ram and enough hard disk space), and Windows XP has more
    security features and is faster and doesn't crash as much. Getting XP Pro would
    be much better than getting Home since Home lacks most of the good features.
    Windows 98 is so unstable, when Bill Gates first demoed it publicly, it even
    crashed on him, with a "blue screen of death." You don't need to buy new
    computers, just install XP Pro on the ones you have. :-)

   I think the most important issue is the hours of operation. I don't think that new
    systems will be helpful unless you extend the hours for at least 2 more labs.

   more computers are needed in olin/uris. Sometimes it can take a long time to find
    an available computer. i dont like macs

   Extend Red Rover to the rest of campus, not only to the labs!

   More all-night facilities, please! And the temperature in Uris Library is far too
    high.

   PCs are far prefered to macs

   Thanks

   i only use the macs when necessary and I dont have a wireless card but if Red
    Rover were installed all over campus

   Computer labs are too crowded at the mid and end of semesters.
   It seems like the PC are always occupied....but the Macintosh just underused....
    may be should consider increasing the number of PC instead of placing much
    money on the Macintosh

   Have a nice day.

   I would like more pc computer labs throughout the campus. What about Martha
    Van? She seems prime.

   maybe install XP on the lab computers if possible.

   I rarely net print because ACCEL prints for 8cents/page. The S-drive at ACCEL
    is also very convenient and easily accessed from home. A system similar to this
    would greatly benefit the CIT labs

   Webmail freezes macintosh computers.

   Make the study rooms available 24 hours a day and place one computer in those
    rooms. Thanks.

   Let me give a shout out to my boy Dave up in CIT.

   the lptop loan system is the best thing ever. i love wireless internet!!!!! and you
    do have to do you wok with lots of people aroud you and yo don't have to bring
    you laptop or a disk to school cause you can e-mail what ever it is you are
    working on to your self to your own computer and have a copy of it!

   Macs are so much easier to use. They seem less busy than the Windows
    machines, but maybe that's because people get stuff done on them faster.

   If getting more computers becomes an option, definitely invest in PCs.

   Get some newwer mac hardware, please. The current hardware is 1-2.5 genrations
    older than the PC's and greviously misconfigured.

   As well have some good quality digital cameras available for loan at the libraries.

   none...

   It would be great if more compuer labs, such as the one in Upson, were open
    24hrs.

   why do the macs freeze so often?
   RESNET is too expensive

   Get rid of the Macs. Everytime I go to old mann lab all the PCs are being used
    and nobody is on the Macs.

   Increase the ratio of PC's to Mac's. I always see a line of people waiting for PC's
    when there are a ton of Mac's open. I wait, because I feel frustrated when trying
    to use a Mac and convert my data into usable data there.

   I Think MacOS X is a good investment and students would benefit a lot from
    having this upgrade, especially since many singular products are being made
    exclusively for MacOS X that are not available otherwise.

   I enjoy doing the majority of my work at home, but the labs are an invaluable
    resource for me when I need to look up information or send emails on the spot.

   The labs are great, there is never a hassle with the computers.

   wireless is going to be the next step; i personally, don't bring my laptop often b/c
    it is more energy efficient to use a computer, already on and ready. However, I
    probably will more and more often, and I have wireless card.

   The wireless laptop loan programs are excellent - but there are not enough to go
    around. If you made wireless accessible to all laptop owners, those of us who
    don't have laptops would have an easier time borrowing the ones on loan from the
    library.

   I love the new flatscreen monitors-- excellent addition, thank you.

   Keep up the good work...and thank you for providing us with such great service!

   keep up the good work, but stay within your budget and provide students with
    what they need, not what the best possible (aka expensive) technology is out there

   upgrade the IBMs not the stupid macs

   I think more people would want to use the macs in the labs if they could use them
    to do imovie or idvd or iphoto. There's no place to do that now.

   If you need someone to help in Mac OS X implementation in the labs, I have
    experience: bog@audiferous.com

   would like to see Macromedia Flash on lab computers (even if it is just a select
    few labs).
   Macs with OS X would be awesome!! It's what I have at home, its so fast and it
    has never crashed on me once! You would definitely have to get Microsoft Office
    to go on all of them though, because its a pain to convert from AppleWorks to
    Word and vice versa. Yay Macs!!

   I believe that providing an option to use a Macintosh computer should be
    maintained in the CIT computer labs. Not all students are familiar/comfortable
    with using a Windows PC. It would be in Cornell's best interest to maintain
    diversity and options for these students/staff.

   Macintosh is a great computer, many people on campus own them. If you remove
    them from the labs it will make it harder for those mac users.

   In the Uris lab, when it is very sunny, most of the stations on the aisles get very
    warm and intolerable to work at these computers, is there anyway blinds could be
    put on these window for such days?

   Please promote the usage of Mac OS! This open people's eyes to another powerful
    operating system, and will expose students to useful and impressive multimedia
    tools like iMovie.

   The only reason that I occasionally use PCs in the labs is that the Mac software
    and hardware is relatively outdated, while the PCs still seem (somewhat) capable
    of completing some tasks better.

   the Mac's are usually off to one corner of the lab in most labs... if they were more
    integrated with the other pc's, more mainstream, maybe that will boost usage of
    the Mac. also, please hook up more servers for the mac's, so that there will be less
    pileup on the mac bandwidth... it causes the macs to freeze when opening
    InternetExplorer..(probably not using the correct jargon, but you understand)

   Free printing

   Great

   Could you hand out some sort of pamphlet explaining what the homeland security
    act means in terms of the FBI going through your records to look at how we use
    computers

   I do not understand why Cornell is not completely Mac as it is. Cornell used to
    deploy Macs everywhere, because they were easier to use, as well as support.

   Moving back to a Macintosh lab environment might cause a complaint or two at
    first, but remember that all changes do, and it'll be the last complaint CIT will
    hear.
   More Macs

   I really enjoy the labtop loan program. Although i did like it when i could get a
    laptop from olin as opposed to having to go to uris and then bring it to olin.

   it would be good to have ghost viewer for post script in all the labs; a lot of
    professors use ps instead of pdf and it's a hassle to download a viewer every time

   Hi, I got a wireless card for my laptop at the beginning of the semester. I returned
    it as soon as I realized the only place I could use it was in a computer lab. The
    point of wireless is to be able to take my computer to non-lab places. It doesn't
    make sense to bring my computer to a lab -- there are already computers in a lab.
    I wanted to be able to use my computer in non-lab places - like the international
    lounge in WSH, study lounges in dorms, grad lounges, public spaces like under
    Baker 200. I have internet access in the labs on the lab computers, I want mine to
    work everywhere :)

   Make sure in your images that all programs have been opened at least once and all
    default settings are taken care of. I hate dealing with the popup security notices in
    Explorer

   just keep them up...

   I had 2 mins to class once and ran to lab to print out a paper - none of the printers
    worked - very bad experience.

   The labs are always really crowded during midterms and finals esp RPU and Uris.

   No one likes to use macs, we should get PC's everywhere

   need more computers in olin library to check email.... very frustrating. also,
    whenever classes are in one of the computer labs in uris, there are never enough
    computers in uris avaialable. laptops are alwaysall checked out--- especially
    towards the end of classes and finals week. we need more computers on central
    campus!!!

   Get rid of the Macintoshes, no one uses them in Noyes CC.

   I spend at least 5 hours per day in the Warren Hall computer labs. I wish Bea was
    still there!
Lab User Survey Results: All Graduate Students Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 184 Graduate Student respondents.
Your status: (Select one)

                                                                                             184 Graduate Student




100.0 %




Your College: (Select one)

                                                                         77 Engineering
                                                                         36 Arts and Sciences
                                                                         22 Agriculture and Life Sciences
                                                                         19 Other
                                      42.3 %                              8 Human Ecology
                                                                          7 Hotel School
                                                                          5 Architecture, Art, and Planning
                                                                          3 Veterinary Medicine
                                                                          3 Law School
                                                                          1 Not Applicable
                                                                          1 Johnson Graduate School of Management




                                                                 0.5 %
                                                                 0.5 %
 19.8 %                                                          1.6 %
                                                                1.6 %
                                                            2.7 %

                                                        3.8 %

                                                4.4 %

                             12.1 %
                                       10.4 %
Do you live: (Select one)

                                                                                                                         148 Off campus
                                                                                                                          35 On campus




            80.9 %




                                                                                         19.1 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                      70 Yes, a laptop/portable system
                                                                                      54 Yes, a desktop system
                                                                                      30 No, I do not ow n a computer
                                                                                      20 Yes, both a desktop and a laptop/portable system
                                                                    40.2 %




   31.0 %                                                                    11.5 %




                                                                    17.2 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          70.1 %                                                                                                                      129 Uris Library
135
                                                                                                                                       87 Upson Hall: room B-7
130                                                                                                                                    80 Carpenter Library basement
125                                                                                                                                    53 Original Mann Building: room 106
120                                                                                                                                    48 Robert Purcell Community Center
115                                                                                                                                    46 Noyes Community Center
                                                                                                                                       32 Stimson Hall B: Lab
110
                                                                                                                                       27 Mann Library Laptop Loaners
105                                                                                                                                    23 Clara Dickson Hall
100                                                                                                                                    10 Stimson Hall A: Teleconferencing Facility
 95                  47.3 %                                                                                                             3 None of the Above
 90                              43.5 %
 85
 80
 75
 70
 65
                                            28.8 %
 60
                                                       26.1 %
 55                                                              25.0 %
 50
 45
 40                                                                        17.4 %
 35                                                                                     14.7 %
                                                                                                  12.5 %
 30
 25
 20                                                                                                             5.4 %
 15
                                                                                                                         1.6 %
 10
  5
  0
      Uris Library            Original Mann Building: room 106      Stimson Hall B: Lab    Clara Dickson Hall     None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                           87 Frequently (5+ times per w eek)
                                                                                                                                           39 Occasionally (1 - 2 times per w eek)
                                                                                                                                           32 Often (3 - 4 times per w eek)
                                                                                                                                           25 Rarely (less than once per w eek)
                                                                          47.5 %




                                                                                                                            13.7 %
       21.3 %




                                                                               17.5 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              109 A PC system, never a Macintosh
                                                                                                                               45 Usually a PC system, but occasionally a Macintosh
                                                                                                                               21 Whichever is available first - no preference
                                                                                                                                6 Usually a Macintosh system, but occasionally a PC
                                  59.6 %                                                                                        2 A Macintosh system, never a PC




                                                                                                    1.1 %
                                                                                                    3.3 %




                                                                                           11.5 %




                                      24.6 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                        66 A PC system, never a Macintosh
                                                                                                        42 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                        38 Usually a PC system, but occasionally a Macintosh
                                                                                                        21 Whichever is available first - no preference
                                                                                                         8 A Macintosh system, never a PC
                                                       36.7 %                                            5 Usually a Macintosh system, but occasionally a PC




23.3 %



                                                                           2.8 %


                                                                         4.4 %




                                                                11.7 %


                         21.1 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          44.3 %
            85                                                                                                                    81 never use my ow n laptop in the labs / don't ow n a laptop
                                                                                                                                  35 occasionally use your ow n laptop, but usually use a lab computer
            80                                                                                                                    28 rarely use your ow n laptop in the labs
                                                                                                                                  24 usually use your ow n laptop, but occasionally use a lab computer
            75                                                                                                                    15 alw ays use your ow n laptop in the labs

            70

            65

            60

            55

            50

            45

            40                               19.1 %

            35
                                                             15.3 %
            30                                                               13.1 %

            25

            20                                                                                   8.2 %

            15

            10

              5

            0
never use my ow n laptop in the labs / don't ow n a laptop                     alw ays use your ow n laptop in the labs




                      Mann Library computer lab provides a better selection of software, better
                       workspace, and greater services than CIT labs.

                      there should be more wireless networking installed.

                      Both PC and Macs are prone to crashing in labs because people mess with the
                       control panels and memory settings and do not change them back when they are
                       done. Limiting access to these controls would likely decrease crashes by quite a
                       bit (which will move people through the labs faster).

                      I'd like to use Windows NT/2000/XP. Windows 98, which is currently installed in
                       Upson B7, has lots of limitations.

                      It would be great if there was a 24-hr computer lab somewhere in the engineering
                       quad monday-friday

                      Let us check our e-mail at every on-campus computer! There _are_ academic
                       uses for e-mail; I am often e-mailed references which are then inaccesible when I
                       am in the stacks...

                      Thanks a lot for your work!

                      Linux options would be nice. And installing LaTex on the computers.

                      emv7@cornell.edu erik volz
   my net id is ml235

   The computer labs should have longer hours to facilitate those of us who do not
    own computers. As students get older the tendency is for them to move away
    from North Campus, however, that is where the only 24 hour computer lab is
    located. This is more than inconveinent to those of us who do not own computers
    or cars, as well as no where near an acceptable number of 24 hour computer for
    all of the 18,000 students here. There should more computer access in all of the
    reaches of campus, for longer periods and with more machines!!!!

   I think there should be a 24-hour computer lab on main campus.

   We need more computer labs!

   The computer in Tjaden Hall a few years ago was great. Why was it closed
    down?

   having wireless networking INSIDE the labs are a bit redundant. It would be
    wiser to just provide open ethernet jacks to laptop users - much like what the new
    Mann library does in its upstairs study areas.

   A big part of the issue about what type of computers people will use has to do
    with the software available for the machines. If I have to use MATLAB or Word,
    I don't care whether it's on a PC or Mac just so long as I can get my work done,
    and be able to read it elsewhere. The other thing is familiarity.

   You need to have a 24 hour computing lab available to me.

   Please get more computers, at least at Uris (it's very busy there sometimes).

   24 Hour 24 Hour Labs

   sometimes labs cannot supply enough coumpiters for students, especailly during
    the peak seasons for paper due and exam period, I would say we need more lab
    tops for alternatives.

   Can we have more 24hrs labs?

   Comments:
    I must appreciate the efforts the CIT is taking to make sure things are always in
    order.
    It's good to have a mix of PCs and Macs to suit individual preferences

    Concern:
    None of us were informed that all our mails shall be deleted every 3 months. As a
    result I lost important data.
    Suggestion:
    Can you send a warning email aweek or a fortnight prior intimating everyone to
    save important information in their Inbox.

   Before you mirror the drive, type common URL in internet explorer to cache their
    names. This will save keystrokes when someone types,
    http://tmail.mail.cornell.edu

   Well I use the Hotel school lab most often I only come here after midnight.

   I use OS X at home, and would very much like to use it at school as well. I find
    Windows superior to OS 9, but OS X superior to both.

   thanks for your service.

   Get rid of the Macs they are useless!

   don't have a lab top

   It's ideal if there's one lab opening for 24 hours a day.

   Printing is unbelievably expensive for an academic institution! It's not even
    comparable to other schools. In fact Cornell should be downright embarrassed
    that they charge their students so much. Perhaps it is not CIT's fault, but you guys
    should try and get some money from somewhere to help pay for printing!!!
    Second, the lab in Upson is a dingy old basement room. It is again embarrassing
    that this would be considered a computing facility. Instead of putting so much
    money into the new computer (because the old ones worked just fine in my
    opinion) you should do something to fix the room. The chairs in the carpenter
    basement lab are incredibly DIRTY! It's unacceptable. I often have to juggle
    chairs to get one that I'm not shuddering to sit in. Other than that, the CIT lab
    attendants are usually really helpful and the hours are pretty good. Hope my
    comments help!

   More computers located nearer North Campus like in Appel Commons would be
    great.

   Please don't update to OS X, it crashes all the time and has a bunch of problems.
    OS 9.2 is much better. wait for apple to fix things up first.

   The lab in Carpenter has very slow computers and uncomfortable chairs. The lab
    in Upson is great :)

   os x pleeeease
   Get more loaner laptops.

   Based on question 9, I would say I still use CIT Labs because they have better and
    updated software. It is expensive to keep my laptop up to date with software
Lab User Survey Results: All Non-Student Respondents



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 91 non-student respondents.
Your status: (Select one)

                                                                                         91 Faculty/Staff/All Other




100.0 %




Your College: (Select one)

                                                                        27 Other
                                                                        20 Not Applicable
                                                                        13 Arts and Sciences
                                                                         9 Agriculture and Life Sciences
                                                                         6 Architecture, Art, and Planning
                                                                         5 Veterinary Medicine
                                             29.7 %                      5 Engineering
                                                                         2 Law School
                                                                         2 Human Ecology
          22.0 %                                                         1 Hotel School
                                                                         1 Johnson Graduate School of Management




                                                                1.1 %
                                                                1.1 %
                                                               2.2 %
                                                              2.2 %

          14.3 %                                      5.5 %


                                             5.5 %

                             9.9 %   6.6 %
Do you live: (Select one)

                                                                                                                                87 Off campus
                                                                                                                                 3 On campus




96.7 %



                                                                                                            3.3 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                            31 Yes, a desktop system
                                                                                            29 No, I do not ow n a computer
                                                                                            14 Yes, both a desktop and a laptop/portable system
                                                                                            12 Yes, a laptop/portable system

                                                                          36.0 %




 33.7 %


                                                                                   14.0 %




                                                              16.3 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

58        59.3 %                                                                                                            54 Uris Library
56                                                                                                                          34 Robert Purcell Community Center
54                                                                                                                          28 Noyes Community Center
52                                                                                                                          22 Carpenter Library basement
50                                                                                                                          21 Upson Hall: room B-7
48                                                                                                                          17 Clara Dickson Hall
                                                                                                                            17 Original Mann Building: room 106
46
                                                                                                                            16 Mann Library Laptop Loaners
44                                                                                                                          11 None of the Above
42                                                                                                                          11 Stimson Hall B: Lab
40                                                                                                                           5 Stimson Hall A: Teleconferencing Facility
38                  37.4 %
36
34
32                           30.8 %
30
28
26                                     24.2 %
                                                23.1 %
24
22
                                                           18.7 %        18.7 %
20                                                                                17.6 %
18
16
                                                                                           12.1 %      12.1 %
14
12
10
                                                                                                                5.5 %
 8
 6
 4
 2
 0
     Uris Library   Noyes Community Center          Clara Dickson Hall               None of the Above




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                30 Frequently (5+ times per w eek)
                                                                                                                                25 Rarely (less than once per w eek)
                                                                                                                                15 Occasionally (1 - 2 times per w eek)
                                                                                                                                12 Often (3 - 4 times per w eek)
                                                                                                                                 7 Never
                                                                                           33.7 %




 28.1 %




                                                                                                                    7.9 %




                                                                                                    13.5 %

                                       16.9 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                                 48 A PC system, never a Macintosh
                                                                                                                                 20 Usually a PC system, but occasionally a Macintosh
                                                                                                                                 10 A Macintosh system, never a PC
                                                                                                                                  6 Whichever is available first - no preference
                                          54.5 %                                                                                  4 Usually a Macintosh system, but occasionally a PC




                                                                                                        4.5 %



                                                                                                6.8 %




                      22.7 %                                                    11.4 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                          30 A PC system, never a Macintosh
                                                                                                          18 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                          14 Usually a PC system, but occasionally a Macintosh
                                                                                                          11 A Macintosh system, never a PC
                                                                                                          10 Whichever is available first - no preference
                                                              34.9 %                                       3 Usually a Macintosh system, but occasionally a PC




  20.9 %




                                                                            3.5 %




                                                                       11.6 %


             16.3 %

                                                     12.8 %
             If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

            46            52.4 %
                                                                                                                                  43 never use my ow n laptop in the labs / don't ow n a laptop
            44                                                                                                                    16 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                  11 occasionally use your ow n laptop, but usually use a lab computer
            42
                                                                                                                                   7 alw ays use your ow n laptop in the labs
            40                                                                                                                     5 rarely use your ow n laptop in the labs
            38
            36
            34
            32
            30
            28
            26
            24
            22
            20
                                             19.5 %
            18
            16
            14                                               13.4 %
            12
            10                                                                  8.5 %
              8                                                                                    6.1 %
              6
              4
              2
            0
never use my ow n laptop in the labs / don't ow n a laptop    alw ays use your ow n laptop in the labs




                      MORE PCs

                      I hope the computer lab would provide some laptop computers for the purpose of
                       testing the wireless efficiency, and security. My e-mail address is
                       jsh15@cornell.edu. My name is Jean Hsu.

                      Incessant updating of operating systmes and software is too costly. Mac OS 9 is
                       compatible with all my vintage equipment which is more than adequate for my
                       needs. I do believe G4 Macs should be in all the labs and they work fine with OS
                       9.

                      thank you
                       Name PJShuster
                       402 MAry Ln
                       ithaca NY 14850
                       607.256.3718

                      testing only Friday December 6 @ 12:20pm.

                      Please put Adobe Pagemaker on the PCs, at least in RPCC /Dickson!

                      Please give the RPCC Macs have the ablity to print to the RPCC color printer!

                      the black color of the new dells in uris library makes you feel trapped and more
                       confined. over at old mann, they are more spread out and it isn't a problem. I
                       work in Uris Library Circulation and we often get people needing assistance from
    down in the labs, sometimes I have been able to help people where the lab
    assistants are not willing to. These are not complicated problems but it seems
    some of these attendants don't want to put in the effort. (sometimes they are
    conspicously hard to find even though they've signed in). Others, seem very
    helpful. It's a mixed bag, I'd say. Most problems deal with file saving issues. You
    should get some kind of diskaid system that the lab assistants run to help assist
    indivduals with badly damaged disks. This won't always work, but I've helped
    some folks this way. I really think that these lab attendants should be doing a bit
    more work, and here's a good way they can be providing real service.

   It also wouldn't hurt to provide some kind of instructional material on how to
    properly save work. This seems a little too basic, but I'd say I'm getting an
    average three file saving problems a week at Uris, and I only work 20 hrs. Many
    people can't seem to attach files to their email properly. Few know about ftp:
    sites or the idea of backing up a file.

   I also have many problems with the way thawspace is set up on the library
    computers, but that is another story...

   I wish that RPCC was open 24 hours/day like it used to be;I am a writer/editor
    and would love to have it available to me after I finish working at Cornell Dining
    upstairs--it is a great,popular lab!    Thanks

   Noyes closing at one am sucks! (but you knew that)

   Nothing

   I have some problem loging on to travlers mail....I'm not sure if I still
    exsist....although I do get through eventually. Should I change anything????
    thanks

   Variety is harder to maintain, but better for users (sometimes it's useful to have
    different versions of Mac or Win)

   taliban will rule the world

   I have not used the public systems because we can access any information
    through our systems at work. I have needed assistance with situtations at work
    which the CIT have helped tremendously with. Thanks to all the people who
    have helped.

   Keep up the good work!

   the reason i don't use the macs in the labs is that they usually have difficulty
    printing, esp. in photoshop and this is mainly what i use the labs for
   I think the computers in teh CIT labs are too slow. I hope that you can improve
    the speed.

   Lab staff could be more knowledgable about macintosh systems, often I see them
    push users to a pc rather than trying to resolve the issue on the mac. Most of
    these problems could be resolved if macs were maintained properly, also my
    experience is that sidecar has horrible problems on the mac, or previous versions
    have, don't know much about current version to have an opinion.

   I use Mac OS X at work and at home. I would be distressed if CIT dropped Mac
    support from its labs.

   I think they are great!
Lab User Survey Results: On-Campus Residents Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 622 respondents who reside on-campus.
Your status: (Select one)

                                                                                       177 Freshman
                                                                                       174 Sophomore
                                                                                       156 Junior
                                                                                        76 Senior
                                                                                        35 Graduate Student
                                                                                         3 Faculty/Staff/All Other
                                                28.5 %



       28.0 %




                                                                       0.5 %

                                                                      5.6 %




                                                     12.2 %


                             25.1 %




Your College: (Select one)

                                                                               193 Arts and Sciences
                                                                               181 Engineering
                                                                               118 Agriculture and Life Sciences
                                                                                56 Human Ecology
                                                                                26 Industrial and Labor Relations
                                                                                17 Hotel School
                                       31.2 %
                                                                                16 Architecture, Art, and Planning
                                                                                10 Other
                                                                                 1 Veterinary Medicine
                                                                                 1 Law School


  29.2 %




                                                              0.2 %
                                                              1.6 %
                                                              2.6 %

                                                           2.7 %

                                                   4.2 %



                                      9.0 %
                             19.1 %
Do you live: (Select one)

                                                                                                                               622 On campus




100.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                           282 Yes, a desktop system
                                                                                           216 Yes, a laptop/portable system
                                                                                            96 No, I do not ow n a computer
                                                                                            27 Yes, both a desktop and a laptop/portable system
                                                            45.4 %




                                                                                   4.3 %




               34.8 %                                                     15.5 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

          79.4 %                                                                                                                 494 Uris Library
520
                                                                                                                                 396 Robert Purcell Community Center
500
                                                                                                                                 296 Noyes Community Center
480                                                                                                                              247 Clara Dickson Hall
460                                                                                                                              212 Carpenter Library basement
440                                                                                                                              182 Upson Hall: room B-7
                     63.7 %                                                                                                      118 Mann Library Laptop Loaners
420
                                                                                                                                 113 Stimson Hall B: Lab
400                                                                                                                              113 Original Mann Building: room 106
380                                                                                                                               29 Stimson Hall A: Teleconferencing Facility
360                                                                                                                                3 None of the Above
340
                              47.6 %
320
300
280                                    39.7 %
260
                                                34.1 %
240
220                                                        29.3 %
200
180
160                                                                  19.0 %      18.2 %     18.2 %
140
120
100
80
60                                                                                                      4.7 %
40                                                                                                               0.5 %
20
  0
      Uris Library   Noyes Community Center        Upson Hall: room B-7       Original Mann Building: room 106




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                     261 Frequently (5+ times per w eek)
                                                                                                                                     140 Occasionally (1 - 2 times per w eek)
                                                                                                                                     135 Often (3 - 4 times per w eek)
                                                                                                                                      80 Rarely (less than once per w eek)
                                                                              42.0 %                                                   5 Never




                                                                                                                         0.8 %

 22.5 %


                                                                                                                  12.9 %




                                                                21.7 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              368 A PC system, never a Macintosh
                                                                                                                              156 Usually a PC system, but occasionally a Macintosh
                                                                                                                               54 Whichever is available first - no preference
                                                                                                                               28 Usually a Macintosh system, but occasionally a PC
                                  59.4 %                                                                                       14 A Macintosh system, never a PC




                                                                                                    2.3 %

                                                                                                  4.5 %




                                                                                         8.7 %



                                       25.2 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                      230 A PC system, never a Macintosh
                                                                                                      136 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                      132 Usually a PC system, but occasionally a Macintosh
                                                                                                       54 Whichever is available first - no preference
                                                                                                       40 A Macintosh system, never a PC
                                                      37.2 %                                           27 Usually a Macintosh system, but occasionally a PC




22.0 %



                                                                         4.4 %



                                                                      6.5 %




                                                            8.7 %
                       21.3 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          56.3 %
                                                                                                                                346 never use my ow n laptop in the labs / don't ow n a laptop
            360
                                                                                                                                 86 occasionally use your ow n laptop, but usually use a lab computer
            340                                                                                                                  79 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                 74 rarely use your ow n laptop in the labs
            320                                                                                                                  30 alw ays use your ow n laptop in the labs

            300

            280

            260

            240

            220

            200

            180

            160

            140

            120
                                             14.0 %
            100                                              12.8 %
                                                                              12.0 %
             80

             60
                                                                                                  4.9 %
             40

             20

             0
never use my ow n laptop in the labs / don't ow n a laptop    rarely use your ow n laptop in the labs




                      Please provide 24 hour access to RPCC computer lab and do provide free printing
                       in computer labs. The color printing in RPCC and a few other labs are great!!!

                      provide more computers... i always have to wait to get one! Make a lab in Martha
                       Van Rensaleer and/or Kennedy Hall! Warren and Mann are always crowded!

                      If you could more actively encourage clicking "Logout" from the Start menu, it
                       would make my experience much more efficent. I do not feel very comfortable
                       using machines that have not been logged out and if I am going to do anything
                       sensitive, I insist on using a machine that has been Logged-out. My main place of
                       concern is the Uris Library machine which do not have any signs encouraging
                       people to select logout. Thank you!

                      can you make a defined waiting line in olin library for the computers? it is really
                       frustrating when you've been waiting for a computer for 20 minutes and then
                       someone comes from the other side of the room and jumps on a computer just b/c
                       they may be closer.

                      install linux on some cit machines

                      We need more computers in Uris- central campus generally

                      I need A computer:(

                      Mac OS X and upgraded macs would be great! When are we going to see a
                       carbonized version of sidecar?
   invest in more laptobs that have wireless internet for uris library

   oh i like our computers

   It would be so much more convenient to have scanners in all of the labs. Thank
    you.

   More notices on the hours of the computer labs during breaks.

   It would be nice to have CodeWarrior in ALL the CIT labs. It's hard to be able to
    count on CIT when all the computers have different programs and capabilities.

   upgrade the Macs, and make it so that sidecar doesn't always crash and fuckup
    webmail

   Why do the Macs all freeze up so much?

   i don't know very much about Macintosh but i would rather use them except that
    the dang web mail and other mail systems DON'T work! -can't that be fixed???

   No more Macs!!!

   31337 #@X0RZ R000L

   please enforce the "no-food" policy. The computer lab in Noyes is infested with
    roaches.

   Macs suck.

   More computers! And can you please have rpu open 24 hours again?

   restore the 24/7 hours for RPU.

   Frequently in Uris all of the computers are taken and all the laptops are checked
    out. More computers would definitely be a plus.

   The CRT monitors should be replaced with either larger, flat-screen CRTs, or
    LCD monitors. They are a strain on the eyes. Also, WinXP should be installed on
    all Windows Computers. It is a discrace to still use Win98 when WinXP has been
    out for so long. I'm paying $44.99/month for resnet. That is more that I pay the
    cable company at home for cable internet, and they are a commercial enterprise. I
    would like to know where all that money goes. It should go to providing decent
    computers and monitors to the lab. Not things like small dingy CRT monitors--
    something better. Also, lounges in dorms should have network access. When I'm
    doing my laundry, I cant get online and watch my clothes at the same time.
    Seeing that I pay so much for network access, I think these ports should be
    activated to the community at no extra charge.

   Some computers are dysfunctional. Please check them over winter break and
    either fix them or install new ones.

   Some of the computers in Uris library really need some maintenance.

   I like Uris the best, but it is very crowded.

   I am more concerned with the increase in RESNET prices considering it is much
    cheaper (albeit it is covered in tuition and we don't see the cost) than it is at
    Cornell.

   I wish some of the Macs were replaced with PC's. One can easily see that this is
    the preference of almost all students by simply going to the Uris or RPCC labs.
    Often times, there is a line for PC's while no Macs are being used. I don't think
    that upgrading the Macs will change the minds of students, but I'm glad that this
    survey is being given to at least see what we think.

   Is it possible to have wireless networking (Red Rover) in all the dorms?

   Install Win2000, 98 is terrible. All my diehard mac friends switched to PCs after
    2000 came out because it is more stable than any mac system.

   The labs are great. I have been pretty impressed. MacOS X, though, would really
    be a great addition.

   The Stimson Lab rules. More computer labs would benefit this college so much-
    such as in Risley Residential College, or in the basement of Sibley hall.

   Begin updating the PC systems in the Dickson Computer lab, they can be pretty
    slow at times.

   Faster computers in the CIT carpenter basement please. The ones in Accel
    upstairs blow them away, and the Accel computers look a lot better (big LCD
    screen *wink wink nudge nudge*) :)

   mac os x kicks ass!

   Thanks a lot for your work!

   I think OS X is great, I like it a lot.
   I mostly use accel because they dual-boot into linux. It would be nice if that was
    available in the cit labs as well. A completely free linux distribution without any
    extra commercial software installed would be a huge improvement over none and
    would allow me to still do productive CS work while on campus when accel is
    full.

   yes noyes computer lab needs a slight, just a slight upgrade, perhaps the old
    computers from another lab when it is upgraded.

   please reinstate redrover in the dorms!!! I would use it.

   i love the cit labs!!!

   I live at the computer labs, but do not understand why we can't stay in the
    computer center in RPCC all night long anymore. I used to do this but now they
    kick you out at 2am. Also, Macs are much slower than PCs. I don't know why,
    but it is always much harder for me to get my work done on a Mac, therefore if
    possible, I only use PCs. I also think that there should be more computers in the
    RPCC lab. Due to the freshmen initiative, North is very crowded and sometimes
    people have to wait to use computers. Most of my classes require internet
    research, but I did not pay for internet service this year since they raised the rates
    ridiculous amounts! In the labs, I am impressed with the lack of viruses, privacy
    and helpfullness of staff. Good job.

   CIT IS THE BEST!!! NOW GIMME $100!!!

   Over all I think you guys do a real great job. THe new computers are fantastic
    and its nice that they finally have cd writers. The flat screens are stylish and they
    free up more room on the desk area. The setup is pretty good too. You allow the
    user (almost) complete control over the system, even allowing them to install new
    software at their convenience..kudos. Personally, I'm a Pc user since as an E.E.
    student, many of the progams I use are pc based with no mac port.

   The computer labs should have longer hours to facilitate those of us who do not
    own computers. As students get older the tendency is for them to move away
    from North Campus, however, that is where the only 24 hour computer lab is
    located. This is more than inconveinent to those of us who do not own computers
    or cars, as well as no where near an acceptable number of 24 hour computer for
    all of the 18,000 students here. There should more computer access in all of the
    reaches of campus, for longer periods and with more machines!!!!

   thank you for making computers available for public use on campus. Having no
    computer of my own and unable to afford one, I would never have survived
    Cornell otherwise. I am sure for many other students in the same position, these
    computers have been and will be useful.
   None

   widen the range of red rover

   clean the CRTs

   make mathematica available to general student use

   upgrade netscape on the lab machines

   Some of the keyboards have keys which "stick" or don't work. I spent a long time
    worrying that my password had been changed because I did not reallise that one
    of the letters in my password corresponded to a key on the computer which did nt
    work. I know that it is hard to maintain working computer parts when so many
    people are using the computers but this is just something that I have noticed on
    more than one occasion.

   Install OS X!

   my NEtID is Kos3

   Just an observation-in all the labs I go to, the apple computers are NEVER being
    used. My advice is to only invest in Dells. No one even knows how to log onto
    the internet on an apple. THey are a waste of money

   more computers should be installed in the labs, because they are difficult to access
    at night and during CoursEnroll time, since so many students use them.

   Please let people know about the smaller computer labs; I didn't even know that
    labs existed in Stimson or Mann until I took this survey!

   I believe Robert Purcell Compputer Facility should be open 24 hours, 7 days a
    week.

   The Mac's at the New Mann Lib are notorious for locking up and are very
    difficult to restart

   The Dickson Computer lab has a reputation for corrupting disks. It did corrupt 3
    of mine during the course of the year (using different PCs in it). I don't know if it
    is an issue u can look into, but I know it had horrific effects on my work ( I lost 4
    days worth). I now email all of my work as attachments to myself just to be safe,
    but it would be nice if u didn't have to worry about the safety of your floppy....

   Please get more computers, at least at Uris (it's very busy there sometimes).
   Please put more PCs in the computer labs!!!!!

   More hours for the computer labs during the week.

   Turn down the heat, and the air conditioning up!

   it would be great if the wireless network were offered in more facilities; sibley
    finearts library and lincoln music library art where it would be helpful for me, but
    i'm sure that there are othe locations where people could benefit from wireless
    access.

   I live in McFaddin, and the only internet connections we have are in our rooms.
    We need ethernet access in the study lounges as well. Also, try expanding your
    red rover service to all the residence halls.

   Mor elabs should eb open 24 hrs a day.

   Get better Macs.... these ones are slow.

   I use a portable USB hard drive to store my data. Windows 2000 and above
    provide support for this automatically. Windows 98SE does not.

   Please install the IME's so other foriegn languages are able to be used.

   nothing

   The PCRdist that is used to restore the settings after use is really useful and
    prevents me having to deal with the stupid setting of the user before me, but the
    setting this computer is being restored to is really annoying. I need to use my USB
    hard drive, but that means I have to reinstall the drivers everytime I visit the
    computer lab. I'm sure I'm not the only person with this problem. It would not be
    very hard to include these drivers (available at www.diskonkey.com) in the
    restore image. Also, put WinZip in the image.

   It would be nice if the ethernet jacks in the north campus dorm lounges like
    Dickson and Court were activated. Or at least have Red Rover access in the
    lounges.

   overall, iits great that there are so many and accesible.

   Make labs open on Sundays (Stimson lab, for example).

   throw away Macs!

   Gift Certificate!!!!
   Please leave the RPCC computer lab open 24hrs a day.

   Provide more decorative color in the rooms. They are awfully cavelike. I suggest
    big posters of flowers. Orchids are good. Azaleas are too.

   Why aren't there any RedRover access anymore in the dorms? If this was
    availible it would be much easier. Also, how come the ethernet connections in
    our study lounges and tv lounges don't work (Court Hall)? This restricts us to our
    rooms to work which is not always comfortable. Thanks.

   Make more laptops available in Uris and make them available directly in Olin
    again. Also make at least one computer on each floor of the Olin stacks able to
    run web mail. It is hard to be so far away from everything when studying,
    especially if you've emailed something to yourself that you need to refer to.

   Monitors need to be cleaned. Browser software needs to be updated. Computers
    look like they can be hacked very easily, need to increase security.

   Make sure net-print works with OS X first.

   need better air conditioning/heat and circulation in dickson. it smells like
    nastiness.

   The technician ws very helpful in teaching me how to use the scanner. Right on!

   the macs lock up a lot more than the PC and i hate the mac keyboards

   The printing is expensive and no way to refund money if hte printer screws up as
    it is in the ACCEL lab.

   More labs that are open late!

   Printing is unbelievably expensive for an academic institution! It's not even
    comparable to other schools. In fact Cornell should be downright embarrassed
    that they charge their students so much. Perhaps it is not CIT's fault, but you guys
    should try and get some money from somewhere to help pay for printing!!!
    Second, the lab in Upson is a dingy old basement room. It is again embarrassing
    that this would be considered a computing facility. Instead of putting so much
    money into the new computer (because the old ones worked just fine in my
    opinion) you should do something to fix the room. The chairs in the carpenter
    basement lab are incredibly DIRTY! It's unacceptable. I often have to juggle
    chairs to get one that I'm not shuddering to sit in. Other than that, the CIT lab
    attendants are usually really helpful and the hours are pretty good. Hope my
    comments help!
   More computers located nearer North Campus like in Appel Commons would be
    great.

   when it rains it slores

   Some Macs should be replaced by PCs; and overall no. of systems should be
    increased, especially in Uris.

   if laptops were rented out, I would use them as I use the ones rented out by Uris

   please enforce the "no food" policy in computer labs

   You should get Windows XP on all the PCs. They meet the system requirements
    already (64 megs ram and enough hard disk space), and Windows XP has more
    security features and is faster and doesn't crash as much. Getting XP Pro would
    be much better than getting Home since Home lacks most of the good features.
    Windows 98 is so unstable, when Bill Gates first demoed it publicly, it even
    crashed on him, with a "blue screen of death." You don't need to buy new
    computers, just install XP Pro on the ones you have. :-)

   I think the most important issue is the hours of operation. I don't think that new
    systems will be helpful unless you extend the hours for at least 2 more labs.

   Extend Red Rover to the rest of campus, not only to the labs!

   Thanks

   i only use the macs when necessary and I dont have a wireless card but if Red
    Rover were installed all over campus

   Have a nice day.

   Webmail freezes macintosh computers.

   Macs are so much easier to use. They seem less busy than the Windows
    machines, but maybe that's because people get stuff done on them faster.

   If getting more computers becomes an option, definitely invest in PCs.

   Get some newwer mac hardware, please. The current hardware is 1-2.5 genrations
    older than the PC's and greviously misconfigured.

   As well have some good quality digital cameras available for loan at the libraries.
   Please don't update to OS X, it crashes all the time and has a bunch of problems.
    OS 9.2 is much better. wait for apple to fix things up first.

   It would be great if more compuer labs, such as the one in Upson, were open
    24hrs.

   why do the macs freeze so often?

   RESNET is too expensive

   The labs are great, there is never a hassle with the computers.

   upgrade the IBMs not the stupid macs

   I believe that providing an option to use a Macintosh computer should be
    maintained in the CIT computer labs. Not all students are familiar/comfortable
    with using a Windows PC. It would be in Cornell's best interest to maintain
    diversity and options for these students/staff.

   Macintosh is a great computer, many people on campus own them. If you remove
    them from the labs it will make it harder for those mac users.

   Please promote the usage of Mac OS! This open people's eyes to another powerful
    operating system, and will expose students to useful and impressive multimedia
    tools like iMovie.

   The only reason that I occasionally use PCs in the labs is that the Mac software
    and hardware is relatively outdated, while the PCs still seem (somewhat) capable
    of completing some tasks better.

   the Mac's are usually off to one corner of the lab in most labs... if they were more
    integrated with the other pc's, more mainstream, maybe that will boost usage of
    the Mac. also, please hook up more servers for the mac's, so that there will be less
    pileup on the mac bandwidth... it causes the macs to freeze when opening
    InternetExplorer..(probably not using the correct jargon, but you understand)

   Great

   Could you hand out some sort of pamphlet explaining what the homeland security
    act means in terms of the FBI going through your records to look at how we use
    computers

   I do not understand why Cornell is not completely Mac as it is. Cornell used to
    deploy Macs everywhere, because they were easier to use, as well as support.
    Moving back to a Macintosh lab environment might cause a complaint or two at
    first, but remember that all changes do, and it'll be the last complaint CIT will
    hear.

   The labs are always really crowded during midterms and finals esp RPU and Uris.

   No one likes to use macs, we should get PC's everywhere

   Get rid of the Macintoshes, no one uses them in Noyes CC.
Lab User Survey Results: Off-Campus Residents Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 1105 respondents who live off-campus.
Your status: (Select one)

                                                                                                              457 Senior
                                                                                                              283 Junior
                                                                                                              148 Graduate Student
                                                                                                              116 Sophomore
                                                      41.5 %                                                   87 Faculty/Staff/All Other
                                                                                                               11 Freshman




                                                                                           1.0 %


  25.7 %
                                                                                         7.9 %




                                                                               10.5 %


                                     13.4 %




Your College: (Select one)

                                                                                             324 Arts and Sciences
                                                                                             313 Engineering
                                                                                             201 Agriculture and Life Sciences
                                                                                             106 Human Ecology
                                                                                              40 Other
                                                                                              31 Architecture, Art, and Planning
                                                         29.3 %                               29 Industrial and Labor Relations
                                                                                              25 Hotel School
                                                                                              21 Not Applicable
                                                                                               8 Veterinary Medicine
                                                                                               4 Law School
    28.4 %                                                                                     2 Johnson Graduate School of Management




                                                                                 0.2
                                                                                 0.4 %
                                                                                 0.7 %
                                                                                1.9 %
                                                                               2.3 %

                                                                           2.6 %

                                                                       2.8 %

                                                               3.6 %

                            18.2 %
                                              9.6 %
Do you live: (Select one)

                                                                                                                            1,105 Off campus




100.0 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                          558 Yes, a desktop system
                                                                                          354 Yes, a laptop/portable system
                                                                                           92 No, I do not ow n a computer
                                                                                           84 Yes, both a desktop and a laptop/portable system
                                           51.3 %




                                                                                  7.7 %




                                                                          8.5 %

                            32.5 %
 Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

1,000         84.3 %                                                                                                          932 Uris Library
 950                                                                                                                          534 Robert Purcell Community Center
                                                                                                                              476 Noyes Community Center
 900                                                                                                                          438 Upson Hall: room B-7
                                                                                                                              428 Carpenter Library basement
 850                                                                                                                          279 Original Mann Building: room 106
 800                                                                                                                          259 Mann Library Laptop Loaners
                                                                                                                              252 Stimson Hall B: Lab
 750                                                                                                                          249 Clara Dickson Hall
                                                                                                                               89 Stimson Hall A: Teleconferencing Facility
 700                                                                                                                           22 None of the Above
 650
 600                     48.3 %

 550                              43.1 %
 500                                       39.6 %   38.7 %
 450
 400

 350                                                          25.2 %
                                                                        23.4 %     22.8 %   22.5 %
 300
 250

 200
 150                                                                                                 8.1 %

 100                                                                                                          2.0 %
  50
   0
          Uris Library   Noyes Community Center              Mann Library Laptop Loaners               None of the Above




 How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                  475 Frequently (5+ times per w eek)
                                                                                                                                  266 Often (3 - 4 times per w eek)
                                                                                                                                  227 Occasionally (1 - 2 times per w eek)
                                                                                                                                  125 Rarely (less than once per w eek)
                                                                             43.1 %                                                 9 Never




                                                                                                                      0.8 %



        24.1 %
                                                                                                                11.3 %




                                                                          20.6 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              726 A PC system, never a Macintosh
                                                                                                                              255 Usually a PC system, but occasionally a Macintosh
                                                                                                                               65 Whichever is available first - no preference
                                                                                                                               28 Usually a Macintosh system, but occasionally a PC
                                                                                                                               23 A Macintosh system, never a PC
                         66.2 %




                                                                                                    2.1 %

                                                                                                   2.6 %


                                                                                               5.9 %




                                                              23.2 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       439 A PC system, never a Macintosh
                                                                                                       244 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       229 Usually a PC system, but occasionally a Macintosh
                                                                                                        94 Whichever is available first - no preference
                                                     40.3 %                                             50 A Macintosh system, never a PC
                                                                                                        33 Usually a Macintosh system, but occasionally a PC




22.4 %                                                                    3.0 %


                                                                         4.6 %




                                                                 8.6 %



                              21.0 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                        53.9 %
           620                                                                                                                  588 never use my ow n laptop in the labs / don't ow n a laptop
           600                                                                                                                  193 occasionally use your ow n laptop, but usually use a lab computer
           580                                                                                                                  139 rarely use your ow n laptop in the labs
           560                                                                                                                  114 usually use your ow n laptop, but occasionally use a lab computer
           540                                                                                                                   57 alw ays use your ow n laptop in the labs
           520
           500
           480
           460
           440
           420
           400
           380
           360
           340
           320
           300
           280
           260
           240                                17.7 %
           220
           200
           180                                               12.7 %
           160                                                              10.4 %
           140
           120
           100                                                                                 5.2 %
            80
            60
            40
            20
             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      More PCs, fewer Macs

                      Mann Library computer lab provides a better selection of software, better
                       workspace, and greater services than CIT labs.

                      Turn the heat down in the Uris computer lab, the one with Printers 1 and 2 in it.

                      You should reinstate Robert Purcell's computer lab to 24 hours. Closing it earlier
                       this year was one of the most inconveniencing things that this University has ever
                       done, and that's saying a lot.

                      there should be more wireless networking installed.

                      Drinks should be allowed in the labs as long as they are placed on the floor and
                       have lids on them.

                      MORE PCs

                      I work in the CIT labs and frequent them when I am not on shift as well. They are
                       extrememly important and I appreciate all the other employees and affiliates that
                       keep them running. Thanks.

                      buy more PCs

                      Get Mac OSX
   I prefer to use PCs, but I take whichever is available first.

   Both PC and Macs are prone to crashing in labs because people mess with the
    control panels and memory settings and do not change them back when they are
    done. Limiting access to these controls would likely decrease crashes by quite a
    bit (which will move people through the labs faster).

   they are good but crowded !

   Change the furniture in the labs. Tables, walls getting shabby.

   It would be a good idea to provide one computer in each cit lab with and IrDA
    dongle, like they have set up on the engineering library card catlog PCs. This
    would give those with PDAs a good way to transfer files, get email, etc.

   It would be nice if we could pay for our printing in CIT labs like we can in
    ACCEL, with cash and not exculsivley on the Bursar bill and at CCC.

   Is there a way that instead of loaning out laptops in the libraries, you lent out
    network cards as well? That way people could use thier own laptops and there
    would less expenses to CIT since wireless cards are cheaper than laptops and less
    easily damaged.

   I could never actually sign onto bear access from my home. My roommate and I
    are sharing an IP address, I think either this or Win XP is the problem. anyway,
    the network would *never* recognize SideCar on my computer, and I always had
    to go to a lab to read my CU email

   Ethernet connections would be great in all the labs.

   Computers help alot to us students and gives us a good utility, thanks!

   Labs seem pretty good but sometimes essential software is missing or not working
    correctly (mathematica should be generally available, as it's an amazing resource
    for analytical problem solving).

   why is course info so goddamn slow

   The labs are great! Later hours might be nice for some people, but I don't care.

   Is it possible to proxy into Cornell's library system if you are sharing your internet
    connection?

   this was tubular
   When we get new color printers, put one back in OMB. People request the old
    color printer in here sometimes.

   I hope the computer lab would provide some laptop computers for the purpose of
    testing the wireless efficiency, and security. My e-mail address is
    jsh15@cornell.edu. My name is Jean Hsu.

   Great job!

   I think many students don't know that lab operators are here to provide help with
    applications along with hardware problems. Many of my friends have told me that
    they thought lab ops were just there in case the disk broke or the printer jammed.
    Perhaps it would be good to post a list of services we could do next to the
    operator stations.

   I think it's great that all of your computers are now on energy saver! Nice work!

   You should do an energy audit, and try to turn off computers during low usage
    times (like in warren hall, at night)

   I'd like to use Windows NT/2000/XP. Windows 98, which is currently installed in
    Upson B7, has lots of limitations.

   Many of the computers in Uris Library labs are broken in one way or another - I
    spent 20 minutes typing something out on a Mac yesterday, only to find that I
    couldn't get the file off the computer because Internet Explorer would crash when
    opening Traveler's Mail, and the disk drive didn't work either.

   I love Macs in general but for some reason those in our computer labs crash alot.
    There must be a reason for this.

   It would be great if there was a 24-hr computer lab somewhere in the engineering
    quad monday-friday

   there should be more laptops available to borrow

   more laptops in hotel and uris library

   More 24 hour labs are needed, and there needs to be a bit of control on the noise
    level in the labs, some nights I feel as though I'm in a bar

   viruses transferred between comp labs to my own comp is a problem

   need more laptops
   Macs blow. Also, bring back disk-free Eudora.

   Let us check our e-mail at every on-campus computer! There _are_ academic
    uses for e-mail; I am often e-mailed references which are then inaccesible when I
    am in the stacks...

   Comment: I am a Mac person, but I use the PCs in the computer labs ONLY
    because the Macs are not maintained well. They are slow, and the hardware is
    archaic. It has gotten to the point where the Macs and PCs in the computer labs
    do not even compare. I have noticed that the Macs are being used less because of
    this. If the hardware and software were to be updated (as has been done to the
    PCS), that would make a lot of Mac people happy.

   I'm not sure how red rover would help me with my own laptop - I don't want to
    buy a wireless modem.

   I really like Stimpson computer lab because there's almost always space.

   As for Macintosh computers, I'd rather use a PC because that's what I have at
    home so I know how to use it.

   cornell gets new computers in labs almost every year- what happens to the old
    ones? is there any possibility of me buying one? my email address is scw24

   OS X is nice, get it on the macs, im sick of them crashing

   The uris lab connection is so so so ridiculously slow when it is crowded

   why would you use wireless internet in the labs?? would they be able to go to
    other parts of the building- ie downstairs of RPCC or in the eating area of Noyes,
    in the upson lounge??

   Linux options would be nice. And installing LaTex on the computers.

   Thereneed to be 24 hour computer labs available to students. My computer is old
    and crappy, I need the computer labs to survive at Cornell and sometimes I need
    them at 3am. Please please please bring back the 24 hour computer labs.

   More PCs in Uris

   Sometimes I fell like the macs are'n't care of as well as the PC's and therefore are
    less likely to function properly

   emv7@cornell.edu erik volz
   One of the computers in the Olin Library computer labs continuously shorts out. I
    think that the operators know about this. Can somebody please fix the problem??

   my net id is ml235

   Make netprint free!

   Make netprint free!!!

   Faster internet connections in the labs...

   a couple more scanners in Mann, maybe a fax machine that students could use
    too?

   Dell computers have clock battery problems.

   i'd never bring my laptop to campus if i didn't have to...too much of a hazard

   it would be beneficial if there was one or two that opened before 8 am because i
    do not have a printer and have class at 8 a lot. If i stay up all night writing a
    paper, i have to go to north or west campus which is a super hassle

   I think there should be a 24-hour computer lab on main campus.

   i really like the people who work in the uris computer lab--very helpful.

   I wish you could get all of Bear Access including Runway to run on OSX.

   Incessant updating of operating systmes and software is too costly. Mac OS 9 is
    compatible with all my vintage equipment which is more than adequate for my
    needs. I do believe G4 Macs should be in all the labs and they work fine with OS
    9.

   We need more computer labs!

   The computer in Tjaden Hall a few years ago was great. Why was it closed
    down?

   I would use the macs more if they were properly maintained. For students who
    own macs, the lab macs would be more useful if they had clarisworks or
    appleworks, since most mac users don't use word. with only word on lab
    computers you can't go back and forth. Also, the keyboards on the macs are
    horrible, i would use them more if they had better keyboards.
   having wireless networking INSIDE the labs are a bit redundant. It would be
    wiser to just provide open ethernet jacks to laptop users - much like what the new
    Mann library does in its upstairs study areas.

   thank you
    Name PJShuster
    402 MAry Ln
    ithaca NY 14850
    607.256.3718

   Restart computers often. Do the job and check if a computer crashes/hangs

   testing only Friday December 6 @ 12:20pm.

   Please put Adobe Pagemaker on the PCs, at least in RPCC /Dickson!

   Please give the RPCC Macs have the ablity to print to the RPCC color printer!

   Make opportunities for using library laptops and the procedures for using them
    more publicized so people who live off-campus hear about them.

   A big part of the issue about what type of computers people will use has to do
    with the software available for the machines. If I have to use MATLAB or Word,
    I don't care whether it's on a PC or Mac just so long as I can get my work done,
    and be able to read it elsewhere. The other thing is familiarity.

   CIT has been doing great~!

   net print is too expensive, i doubt it really costs 10 cents per page to print

   Definitely get Mac OS X! It's a great operating system and will encourage more
    people to use Macs in the labs, thus spreading out the ridiculous line people wait
    in for PC's while there are still Macs available. Also, get some flat-panel iMacs to
    encourage greater use of Macs to solve this distribution problem. Myself, I'm a
    PC user but I think it's really silly that people will wait 15 minutes for a PC in the
    Uris computer lab just to do things like email and write papers, when a Mac could
    do the job just as well.

   Bottom line: definitely get OS X, and get some flat-panel iMacs. Or get G4's with
    flat-panel displays. Mann Library does this well, and they make the place look
    better, too.

   more loaner laptops at uris!

   More PC's in Uris labs please!
   more labtop loan computers

   You need to have a 24 hour computing lab available to me.

   minimize the amount of temporarily unavailable computers

   Should have FrontPage

   the black color of the new dells in uris library makes you feel trapped and more
    confined. over at old mann, they are more spread out and it isn't a problem. I
    work in Uris Library Circulation and we often get people needing assistance from
    down in the labs, sometimes I have been able to help people where the lab
    assistants are not willing to. These are not complicated problems but it seems
    some of these attendants don't want to put in the effort. (sometimes they are
    conspicously hard to find even though they've signed in). Others, seem very
    helpful. It's a mixed bag, I'd say. Most problems deal with file saving issues. You
    should get some kind of diskaid system that the lab assistants run to help assist
    indivduals with badly damaged disks. This won't always work, but I've helped
    some folks this way. I really think that these lab attendants should be doing a bit
    more work, and here's a good way they can be providing real service.

   It also wouldn't hurt to provide some kind of instructional material on how to
    properly save work. This seems a little too basic, but I'd say I'm getting an
    average three file saving problems a week at Uris, and I only work 20 hrs. Many
    people can't seem to attach files to their email properly. Few know about ftp:
    sites or the idea of backing up a file.

   I also have many problems with the way thawspace is set up on the library
    computers, but that is another story...

   Your CIT lab operator in the Uris lab was very helpful to me on a number of
    occasions. I am not sure what her name is, but she is blonde and helped me on a
    Saturday morning. :)

   I think that there should be more PC systems in the libaray, or laptops avaiable for
    use

   I wish that RPCC was open 24 hours/day like it used to be;I am a writer/editor
    and would love to have it available to me after I finish working at Cornell Dining
    upstairs--it is a great,popular lab!    Thanks

   Upson B7 lab is absolutely great, the others are not on par. I wish Upson
    remained open 24 hrs a day, like Dickson. I live in Collegetown and it is a pain to
    walk to North Campus on weekends to use a computer. Noyes is awful: small,
    always full, and often smelly. Also, the CIT computers at Uris Library rarely
    work. Several of the keyboards don't work, and the connections are horribly slow.
   replace old computers in noyes lab

   Noyes closing at one am sucks! (but you knew that)

   I hope there will be more computers in Olin Library.

   people shouldn't be allowed to play computrer games while others are waiting to
    work.

   Please be more aware of scheduling classes in the labs--on more than one
    occassion i have needed a computer to finish a paper, but several computer labs
    were holding classes at the same, and computers are hard enough to come by as it
    is!!! If you can, please try not to schedule classes in more than one lab at the
    same time! (but i also greatly appreciate having computers to use on campus at
    all) thanks.

   You need to provide more laptops.

   24 Hour 24 Hour Labs

   keep up the good work

   i think we need better ventilation system in all cit computer lab

   expand the service coverage of RedRover

   sometimes labs cannot supply enough coumpiters for students, especailly during
    the peak seasons for paper due and exam period, I would say we need more lab
    tops for alternatives.

   I used to use cit labs almost everyday when i was a freshman and sophomore.
    now i don't because they do not have the applications i need, accel has the
    applications and better computers.

   should be open more hours (i.e. after 2am in upson b7, and carpenter accel --
    which should be on the netprint system)

   i think it's great that some of the computers' screens turn off when not being used,
    all of the computers should be installed with these systems!

   all labs should have the same storage system ("S" drive) that the ACCEL lab has
   It would be really nice to have a lab open 24 hours on central campus, or at least
    during study week and finals. Also, some publicity about schedules (what labs
    are open when) would be appreciated.

   Can we have more 24hrs labs?

   printing should cost less and the free printing should be expanded to include all e-
    reference materials. Either that or you should offer a flat rate to the general
    student population and not just the CIT lab employees or CS students

   Great job. I love CIT, truly.

   When will the computers in RPCC, Dickson, and Carpenter be upgraded? Why
    don't all the labs have color printers?

   more pc's less macs!

   Comments:
    I must appreciate the efforts the CIT is taking to make sure things are always in
    order.
    It's good to have a mix of PCs and Macs to suit individual preferences

    Concern:
    None of us were informed that all our mails shall be deleted every 3 months. As a
    result I lost important data.

    Suggestion:
    Can you send a warning email aweek or a fortnight prior intimating everyone to
    save important information in their Inbox.

   I have some problem loging on to travlers mail....I'm not sure if I still
    exsist....although I do get through eventually. Should I change anything????
    thanks

   The mac computers are trash!

   The mac computers are trash!

   Before you mirror the drive, type common URL in internet explorer to cache their
    names. This will save keystrokes when someone types,
    "http://tmail.mail.cornell.edu"

   Well I use the Hotel school lab most often I only come here after midnight.

   I use OS X at home, and would very much like to use it at school as well. I find
    Windows superior to OS 9, but OS X superior to both.
   Too hot in Uris computer lab!!! No shading at all, or air conditioning!

   thanks for your service.

   Please have "network drives" for each lab user so that we are able to store our
    own files on the computer. This prevents files from being lost when we "log out"

   Get rid of the Macs they are useless!

   laptop loans in uris and mann = great idea wish there were more

   laptop program is great. have even more available.

   don't have a lab top

   The labs are often really loud(especially RPCC)! I wish the lab monitors would
    control the noise a little.

   It's ideal if there's one lab opening for 24 hours a day.

   keep up the good work and stop charging us incredible amounts of money for
    internet service in residence halls. CIT states that it is subsidizing internet
    connection services, thus eating up costs students would otherwise recieve...well,
    whatever we are doing now is not working, considering students can get private
    internet connection, high speed ethernet from Road Runner and other similar
    companies, for cheaper rates...most students do not even use the special campus
    server sites (specific library searches, etc) from their residences anyway. We
    deserve the right to choose between bare internet connection and internet
    connection w/ server priveleges! Thank you and please consider my comment.

   they smell - especially carpenter. acell is always too hot as well.

   I hate Macs! They always freeze and then I lose whatever I was working on!
    Plus, I don't think Cornell should spend its money on buying the most expensive
    computers they possibly can - like all the new ones scattered in Uris library! I can
    think of a thousand better ways to spend that money! And at least the old
    computers should go to students who can't afford them...the only reason I have
    one is because it was given to me. Still works fine though!

   I think that email access should be available from all the computers throughout
    the stacks in Olin (which was the case up until a couple of weeks ago). Email
    often serves academic purposes (emailing professors questions about papers, etc)
    and it is extremely frustrating to have to wait ages for something that takes five
    minutes. Also, for students who live off campus and do not have internet access at
    home, it is expecially important to be able to check email easily and quickly on
    campus.

   lower CIT fees, provide peripherals and support free.

   More PC computers in Uris library.

   nope.

   I am a "mac person" but the macs in the labs are frustrating and seemingly slower.
    The labs are set up for PC users.

   I love the ILR computer lab too! I love laptops and Microsoft. You need more
    computers in Olin and Uris! Please!

   Network cards need to be less expensive or available for loan...can't justify paying
    for an internet connection at home and on campus.

   Since I don't have a computer, the comp labs are very useful for me and I use
    them frequently. I think that the locations are also very convenient.

   The only reason I use a PC system more frequently than I use a MAC is because I
    own a PC and thus use a PC-compatible floppy disk when writing papers.
    Otherwise, I might prefer to use MACs.

   Variety is harder to maintain, but better for users (sometimes it's useful to have
    different versions of Mac or Win)

   taliban will rule the world

   More access points for red rover on campus.

   need more computers, in my senior year i've noticed that the labs have been
    getting more and more crowded.

   I have not used the public systems because we can access any information
    through our systems at work. I have needed assistance with situtations at work
    which the CIT have helped tremendously with. Thanks to all the people who
    have helped.

   Keep up the good work!

   We really need more computers on campus. It seems that every time I need to use
    a computer the labs are full, and all the laptops are loaned out--whereever I go. I
    work at Mann library, and occationally have to use the computers in the Stone
    Computing center, and often waste 15 minutes or so waiting for one to become
    available. Also, it would be nice if there were at least a couple public computers
    available in every building on campus--like the little email stations by Arts and
    Science academic advising in goldwin smith (Except make them ones that dont
    crash all the time).

   CIT labs are good!

   like the current setup, especially in upson. (no macs)

   need more red rover points

   The labs are too frequently full, at least in Uris. You need more computers.

   Never enough computers available around exams. I have to get my own laptop.
    Make sure Red Rover remains free!!

   Bear Access needs to be updated for Mac OS X ASAP.

   We need more computers! These labs are jammed during finals- I had to wait an
    hour just to use a machine that I could print from.

   more computers are needed in olin/uris. Sometimes it can take a long time to find
    an available computer. i dont like macs

   More all-night facilities, please! And the temperature in Uris Library is far too
    high.

   PCs are far prefered to macs

   Computer labs are too crowded at the mid and end of semesters.

   It seems like the PC are always occupied....but the Macintosh just underused....
    may be should consider increasing the number of PC instead of placing much
    money on the Macintosh

   I would like more pc computer labs throughout the campus. What about Martha
    Van? She seems prime.

   maybe install XP on the lab computers if possible.

   I rarely net print because ACCEL prints for 8cents/page. The S-drive at ACCEL
    is also very convenient and easily accessed from home. A system similar to this
    would greatly benefit the CIT labs
   Make the study rooms available 24 hours a day and place one computer in those
    rooms. Thanks.

   Let me give a shout out to my boy Dave up in CIT.

   the lptop loan system is the best thing ever. i love wireless internet!!!!! and you
    do have to do you wok with lots of people aroud you and yo don't have to bring
    you laptop or a disk to school cause you can e-mail what ever it is you are
    working on to your self to your own computer and have a copy of it!

   none...

   the reason i don't use the macs in the labs is that they usually have difficulty
    printing, esp. in photoshop and this is mainly what i use the labs for

   The lab in Carpenter has very slow computers and uncomfortable chairs. The lab
    in Upson is great :)

   os x pleeeease

   I think the computers in teh CIT labs are too slow. I hope that you can improve
    the speed.

   Get more loaner laptops.

   Lab staff could be more knowledgable about macintosh systems, often I see them
    push users to a pc rather than trying to resolve the issue on the mac. Most of
    these problems could be resolved if macs were maintained properly, also my
    experience is that sidecar has horrible problems on the mac, or previous versions
    have, don't know much about current version to have an opinion.

   Get rid of the Macs. Everytime I go to old mann lab all the PCs are being used
    and nobody is on the Macs.

   Increase the ratio of PC's to Mac's. I always see a line of people waiting for PC's
    when there are a ton of Mac's open. I wait, because I feel frustrated when trying
    to use a Mac and convert my data into usable data there.

   I Think MacOS X is a good investment and students would benefit a lot from
    having this upgrade, especially since many singular products are being made
    exclusively for MacOS X that are not available otherwise.

   I enjoy doing the majority of my work at home, but the labs are an invaluable
    resource for me when I need to look up information or send emails on the spot.
   wireless is going to be the next step; i personally, don't bring my laptop often b/c
    it is more energy efficient to use a computer, already on and ready. However, I
    probably will more and more often, and I have wireless card.

   The wireless laptop loan programs are excellent - but there are not enough to go
    around. If you made wireless accessible to all laptop owners, those of us who
    don't have laptops would have an easier time borrowing the ones on loan from the
    library.

   I love the new flatscreen monitors-- excellent addition, thank you.

   Keep up the good work...and thank you for providing us with such great service!

   keep up the good work, but stay within your budget and provide students with
    what they need, not what the best possible (aka expensive) technology is out there

   I think more people would want to use the macs in the labs if they could use them
    to do imovie or idvd or iphoto. There's no place to do that now.

   If you need someone to help in Mac OS X implementation in the labs, I have
    experience: bog@audiferous.com

   would like to see Macromedia Flash on lab computers (even if it is just a select
    few labs).

   I use Mac OS X at work and at home. I would be distressed if CIT dropped Mac
    support from its labs.

   Macs with OS X would be awesome!! It's what I have at home, its so fast and it
    has never crashed on me once! You would definitely have to get Microsoft Office
    to go on all of them though, because its a pain to convert from AppleWorks to
    Word and vice versa. Yay Macs!!

   In the Uris lab, when it is very sunny, most of the stations on the aisles get very
    warm and intolerable to work at these computers, is there anyway blinds could be
    put on these window for such days?

   Free printing

   Based on question 9, I would say I still use CIT Labs because they have better and
    updated software. It is expensive to keep my laptop up to date with software

   More Macs

   I really enjoy the labtop loan program. Although i did like it when i could get a
    laptop from olin as opposed to having to go to uris and then bring it to olin.
   it would be good to have ghost viewer for post script in all the labs; a lot of
    professors use ps instead of pdf and it's a hassle to download a viewer every time

   Hi, I got a wireless card for my laptop at the beginning of the semester. I returned
    it as soon as I realized the only place I could use it was in a computer lab. The
    point of wireless is to be able to take my computer to non-lab places. It doesn't
    make sense to bring my computer to a lab -- there are already computers in a lab.
    I wanted to be able to use my computer in non-lab places - like the international
    lounge in WSH, study lounges in dorms, grad lounges, public spaces like under
    Baker 200. I have internet access in the labs on the lab computers, I want mine to
    work everywhere :)

   Make sure in your images that all programs have been opened at least once and all
    default settings are taken care of. I hate dealing with the popup security notices in
    Explorer

   just keep them up...

   I had 2 mins to class once and ran to lab to print out a paper - none of the printers
    worked - very bad experience.

   need more computers in olin library to check email.... very frustrating. also,
    whenever classes are in one of the computer labs in uris, there are never enough
    computers in uris avaialable. laptops are alwaysall checked out--- especially
    towards the end of classes and finals week. we need more computers on central
    campus!!!

   I spend at least 5 hours per day in the Warren Hall computer labs. I wish Bea was
    still there!

   I think they are great!
Lab User Survey Results: All Computer Owners Only



On December 4, 2002, a nearly identical copy of the e-mail survey that was sent to a
random sampling of Cornell students was placed on the desktops of all of the CIT lab
computers. This survey was available for any lab user to fill out from December 4 until
December 18 when the survey was closed.

The only difference from the e-mailed version of the survey was the inclusion of a
“Staff/Faculty/Other” category for status, since not all lab users are students, and the
addition of a “Not Applicable” category for college affiliation. All questions and all
other response choices remained exactly the same as the e-mailed survey.

The lab user survey generated 1756 responses between December 4 and December 18
when the survey was ended.

The following pages represent the 1521respondents who are computer owners.
Your status: (Select one)

                                                                                                        498 Senior
                                                                                                        403 Junior
                                                                                                        264 Sophomore
                                                                                                        158 Freshman
                                                                                                        144 Graduate Student
                                                          32.7 %                                         57 Faculty/Staff/All Other




  26.4 %




                                                                                     3.7 %




                                                                             9.4 %




                               17.3 %            10.4 %




Your College: (Select one)

                                                                                       461 Engineering
                                                                                       453 Arts and Sciences
                                                                                       273 Agriculture and Life Sciences
                                                                                       156 Human Ecology
                                                                                        52 Industrial and Labor Relations
                                                                                        39 Architecture, Art, and Planning
                                            30.2 %                                      35 Hotel School
                                                                                        32 Other
                                                                                        13 Not Applicable
                                                                                         7 Veterinary Medicine
                                                                                         3 Law School
                                                                                         1 Johnson Graduate School of Management
  29.7 %



                                                                     0.1 %
                                                                     0.2 %
                                                                     0.5 %
                                                                     0.9 %
                                                                    2.1 %
                                                                   2.3 %

                                                             2.6 %

                                                     3.4 %


                                        10.2 %
                             17.9 %
Do you live: (Select one)

                                                                                                                               996 Off campus
                                                                                                                               525 On campus



                                  65.5 %




                                                                                  34.5 %




Do you have your ow n com puter in your Cornell residence? (Select one)

                                                                                           842 Yes, a desktop system
                                                                                           573 Yes, a laptop/portable system
                                                                                           113 Yes, both a desktop and a laptop/portable system

                                      55.1 %




                                                                          7.4 %




                                           37.5 %
Which of the follow ing CIT Public Com puter Labs have you used? - Please check all that apply

             83.7 %                                                                                                             1,279 Uris Library
1,350
                                                                                                                                  815 Robert Purcell Community Center
1,300
                                                                                                                                  680 Noyes Community Center
1,250                                                                                                                             589 Carpenter Library basement
1,200                                                                                                                             568 Upson Hall: room B-7
1,150                                                                                                                             423 Clara Dickson Hall
1,100                                                                                                                             335 Original Mann Building: room 106
                                                                                                                                  327 Mann Library Laptop Loaners
1,050
                                                                                                                                  314 Stimson Hall B: Lab
1,000                                                                                                                              98 Stimson Hall A: Teleconferencing Facility
  950                                                                                                                              21 None of the Above
  900                   53.3 %
  850
  800
                                 44.5 %
  750
  700
                                          38.5 %
  650                                              37.2 %
  600
  550
                                                             27.7 %
  500
  450
                                                                       21.9 %   21.4 %
  400                                                                                      20.5 %
  350
  300
  250
  200                                                                                                   6.4 %
  150
  100                                                                                                           1.4 %
   50
    0
         Uris Library   Noyes Community Center        Clara Dickson Hall          Stimson Hall B: Lab




How often do you use CIT Public Com puter Labs? (Select one)

                                                                                                                                      591 Frequently (5+ times per w eek)
                                                                                                                                      381 Often (3 - 4 times per w eek)
                                                                                                                                      351 Occasionally (1 - 2 times per w eek)
                                                                                                                                      192 Rarely (less than once per w eek)
                                                                                  38.7 %                                               11 Never




                                                                                                                        0.7 %
25.0 %



                                                                                                                  12.6 %




                                                                 23.0 %
While in a lab, do you prefer to use: (Select one)

                                                                                                                              971 A PC system, never a Macintosh
                                                                                                                              358 Usually a PC system, but occasionally a Macintosh
                                                                                                                              104 Whichever is available first - no preference
                                                                                                                               53 Usually a Macintosh system, but occasionally a PC
                                                                                                                               35 A Macintosh system, never a PC
                            63.8 %




                                                                                                     2.3 %

                                                                                                    3.5 %



                                                                                            6.8 %




                                                         23.5 %




If the current Macintosh system s w ere replaced w ith Macintosh OS X system s, w ould you then prefer to use: (Select one)

                                                                                                       600 A PC system, never a Macintosh
                                                                                                       324 Usually a PC system, but occasionally a Macintosh
                                                                                                       320 Don't know enough about Macintosh OS X to provide an informed response
                                                                                                       128 Whichever is available first - no preference
                                                     39.6 %                                             85 A Macintosh system, never a PC
                                                                                                        58 Usually a Macintosh system, but occasionally a PC




21.4 %
                                                                            3.8 %


                                                                          5.6 %




                                                                  8.4 %


                           21.1 %
            If w ireless netw orking (Red Rover) w as installed in all of the CIT Public Com puter Labs listed above, w ould you... (Select one)

                          51.1 %
                                                                                                                                773 never use my ow n laptop in the labs / don't ow n a laptop
            800                                                                                                                 268 occasionally use your ow n laptop, but usually use a lab computer
                                                                                                                                206 rarely use your ow n laptop in the labs
            750                                                                                                                 185 usually use your ow n laptop, but occasionally use a lab computer
                                                                                                                                 82 alw ays use your ow n laptop in the labs
            700

            650

            600

            550

            500

            450

            400

            350
                                             17.7 %
            300
                                                             13.6 %
            250                                                             12.2 %
            200

            150
                                                                                               5.4 %
            100

             50

             0
never use my ow n laptop in the labs / don't ow n a laptop                   alw ays use your ow n laptop in the labs




                      Mann Library computer lab provides a better selection of software, better
                       workspace, and greater services than CIT labs.

                      Turn the heat down in the Uris computer lab, the one with Printers 1 and 2 in it.

                      provide more computers... i always have to wait to get one! Make a lab in Martha
                       Van Rensaleer and/or Kennedy Hall! Warren and Mann are always crowded!

                      If you could more actively encourage clicking "Logout" from the Start menu, it
                       would make my experience much more efficent. I do not feel very comfortable
                       using machines that have not been logged out and if I am going to do anything
                       sensitive, I insist on using a machine that has been Logged-out. My main place of
                       concern is the Uris Library machine which do not have any signs encouraging
                       people to select logout. Thank you!

                      there should be more wireless networking installed.

                      Drinks should be allowed in the labs as long as they are placed on the floor and
                       have lids on them.

                      I work in the CIT labs and frequent them when I am not on shift as well. They are
                       extrememly important and I appreciate all the other employees and affiliates that
                       keep them running. Thanks.
   can you make a defined waiting line in olin library for the computers? it is really
    frustrating when you've been waiting for a computer for 20 minutes and then
    someone comes from the other side of the room and jumps on a computer just b/c
    they may be closer.

   buy more PCs

   install linux on some cit machines

   Get Mac OSX

   We need more computers in Uris- central campus generally

   I prefer to use PCs, but I take whichever is available first.

   Both PC and Macs are prone to crashing in labs because people mess with the
    control panels and memory settings and do not change them back when they are
    done. Limiting access to these controls would likely decrease crashes by quite a
    bit (which will move people through the labs faster).

   they are good but crowded !

   Change the furniture in the labs. Tables, walls getting shabby.

   It would be a good idea to provide one computer in each cit lab with and IrDA
    dongle, like they have set up on the engineering library card catlog PCs. This
    would give those with PDAs a good way to transfer files, get email, etc.

   It would be nice if we could pay for our printing in CIT labs like we can in
    ACCEL, with cash and not exculsivley on the Bursar bill and at CCC.

   Is there a way that instead of loaning out laptops in the libraries, you lent out
    network cards as well? That way people could use thier own laptops and there
    would less expenses to CIT since wireless cards are cheaper than laptops and less
    easily damaged.

   Mac OS X and upgraded macs would be great! When are we going to see a
    carbonized version of sidecar?

   invest in more laptobs that have wireless internet for uris library

   I could never actually sign onto bear access from my home. My roommate and I
    are sharing an IP address, I think either this or Win XP is the problem. anyway,
    the network would *never* recognize SideCar on my computer, and I always had
    to go to a lab to read my CU email
   oh i like our computers

   Ethernet connections would be great in all the labs.

   Computers help alot to us students and gives us a good utility, thanks!

   It would be so much more convenient to have scanners in all of the labs. Thank
    you.

   Labs seem pretty good but sometimes essential software is missing or not working
    correctly (mathematica should be generally available, as it's an amazing resource
    for analytical problem solving).

   why is course info so goddamn slow

   The labs are great! Later hours might be nice for some people, but I don't care.

   there's no room for us to use our own laptops anyways

   It would be nice to have CodeWarrior in ALL the CIT labs. It's hard to be able to
    count on CIT when all the computers have different programs and capabilities.

   upgrade the Macs, and make it so that sidecar doesn't always crash and fuckup
    webmail

   Why do the Macs all freeze up so much?

   Is it possible to proxy into Cornell's library system if you are sharing your internet
    connection?

   this was tubular

   i don't know very much about Macintosh but i would rather use them except that
    the dang web mail and other mail systems DON'T work! -can't that be fixed???

   No more Macs!!!

   When we get new color printers, put one back in OMB. People request the old
    color printer in here sometimes.

   31337 #@X0RZ R000L

   Great job!
   I think many students don't know that lab operators are here to provide help with
    applications along with hardware problems. Many of my friends have told me that
    they thought lab ops were just there in case the disk broke or the printer jammed.
    Perhaps it would be good to post a list of services we could do next to the
    operator stations.

   You should do an energy audit, and try to turn off computers during low usage
    times (like in warren hall, at night)

   Macs suck.

   More computers! And can you please have rpu open 24 hours again?

   I'd like to use Windows NT/2000/XP. Windows 98, which is currently installed in
    Upson B7, has lots of limitations.

   Many of the computers in Uris Library labs are broken in one way or another - I
    spent 20 minutes typing something out on a Mac yesterday, only to find that I
    couldn't get the file off the computer because Internet Explorer would crash when
    opening Traveler's Mail, and the disk drive didn't work either.

   restore the 24/7 hours for RPU.

   I love Macs in general but for some reason those in our computer labs crash alot.
    There must be a reason for this.

   It would be great if there was a 24-hr computer lab somewhere in the engineering
    quad monday-friday

   there should be more laptops available to borrow

   Frequently in Uris all of the computers are taken and all the laptops are checked
    out. More computers would definitely be a plus.

   more laptops in hotel and uris library

   The CRT monitors should be replaced with either larger, flat-screen CRTs, or
    LCD monitors. They are a strain on the eyes. Also, WinXP should be installed on
    all Windows Computers. It is a discrace to still use Win98 when WinXP has been
    out for so long. I'm paying $44.99/month for resnet. That is more that I pay the
    cable company at home for cable internet, and they are a commercial enterprise. I
    would like to know where all that money goes. It should go to providing decent
    computers and monitors to the lab. Not things like small dingy CRT monitors--
    something better. Also, lounges in dorms should have network access. When I'm
    doing my laundry, I cant get online and watch my clothes at the same time.
    Seeing that I pay so much for network access, I think these ports should be
    activated to the community at no extra charge.

   More 24 hour labs are needed, and there needs to be a bit of control on the noise
    level in the labs, some nights I feel as though I'm in a bar

   Some computers are dysfunctional. Please check them over winter break and
    either fix them or install new ones.

   Some of the computers in Uris library really need some maintenance.

   I like Uris the best, but it is very crowded.

   I wish some of the Macs were replaced with PC's. One can easily see that this is
    the preference of almost all students by simply going to the Uris or RPCC labs.
    Often times, there is a line for PC's while no Macs are being used. I don't think
    that upgrading the Macs will change the minds of students, but I'm glad that this
    survey is being given to at least see what we think.

   viruses transferred between comp labs to my own comp is a problem

   need more laptops

   Macs blow. Also, bring back disk-free Eudora.

   Is it possible to have wireless networking (Red Rover) in all the dorms?

   Install Win2000, 98 is terrible. All my diehard mac friends switched to PCs after
    2000 came out because it is more stable than any mac system.

   Let us check our e-mail at every on-campus computer! There _are_ academic
    uses for e-mail; I am often e-mailed references which are then inaccesible when I
    am in the stacks...

   Comment: I am a Mac person, but I use the PCs in the computer labs ONLY
    because the Macs are not maintained well. They are slow, and the hardware is
    archaic. It has gotten to the point where the Macs and PCs in the computer labs
    do not even compare. I have noticed that the Macs are being used less because of
    this. If the hardware and software were to be updated (as has been done to the
    PCS), that would make a lot of Mac people happy.

   I'm not sure how red rover would help me with my own laptop - I don't want to
    buy a wireless modem.

   I really like Stimpson computer lab because there's almost always space.
   As for Macintosh computers, I'd rather use a PC because that's what I have at
    home so I know how to use it.

   cornell gets new computers in labs almost every year- what happens to the old
    ones? is there any possibility of me buying one? my email address is scw24

   The labs are great. I have been pretty impressed. MacOS X, though, would really
    be a great addition.

   OS X is nice, get it on the macs, im sick of them crashing

   The uris lab connection is so so so ridiculously slow when it is crowded

   The Stimson Lab rules. More computer labs would benefit this college so much-
    such as in Risley Residential College, or in the basement of Sibley hall.

   Begin updating the PC systems in the Dickson Computer lab, they can be pretty
    slow at times.

   why would you use wireless internet in the labs?? would they be able to go to
    other parts of the building- ie downstairs of RPCC or in the eating area of Noyes,
    in the upson lounge??

   Faster computers in the CIT carpenter basement please. The ones in Accel
    upstairs blow them away, and the Accel computers look a lot better (big LCD
    screen *wink wink nudge nudge*) :)

   mac os x kicks ass!

   There need to be 24 hour computer labs available to students. My computer is old
    and crappy, I need the computer labs to survive at Cornell and sometimes I need
    them at 3am. Please please please bring back the 24 hour computer labs.

   More PCs in Uris

   Sometimes I fell like the macs are'n't care of as well as the PC's and therefore are
    less likely to function properly

   emv7@cornell.edu
    erik volz
    I think OS X is great, I like it a lot.

   I mostly use accel because they dual-boot into linux. It would be nice if that was
    available in the cit labs as well. A completely free linux distribution without any
    extra commercial software installed would be a huge improvement over none and
    would allow me to still do productive CS work while on campus when accel is
    full.

   One of the computers in the Olin Library computer labs continuously shorts out. I
    think that the operators know about this. Can somebody please fix the problem??

   my net id is ml235

   Make netprint free!

   Make netprint free!!!

   please reinstate redrover in the dorms!!! I would use it.

   i love the cit labs!!!

   Faster internet connections in the labs...

   I live at the computer labs, but do not understand why we can't stay in the
    computer center in RPCC all night long anymore. I used to do this but now they
    kick you out at 2am. Also, Macs are much slower than PCs. I don't know why,
    but it is always much harder for me to get my work done on a Mac, therefore if
    possible, I only use PCs. I also think that there should be more computers in the
    RPCC lab. Due to the freshmen initiative, North is very crowded and sometimes
    people have to wait to use computers. Most of my classes require internet
    research, but I did not pay for internet service this year since they raised the rates
    ridiculous amounts! In the labs, I am impressed with the lack of viruses, privacy
    and helpfullness of staff. Good job.

   CIT IS THE BEST!!! NOW GIMME $100!!!

   Over all I think you guys do a real great job. THe new computers are fantastic
    and its nice that they finally have cd writers. The flat screens are stylish and they
    free up more room on the desk area. The setup is pretty good too. You allow the
    user (almost) complete control over the system, even allowing them to install new
    software at their convenience..kudos. Personally, I'm a Pc user since as an E.E.
    student, many of the progams I use are pc based with no mac port.

   Dell computers have clock battery problems.

   i'd never bring my laptop to campus if i didn't have to...too much of a hazard

   it would be beneficial if there was one or two that opened before 8 am because i
    do not have a printer and have class at 8 a lot. If i stay up all night writing a
    paper, i have to go to north or west campus which is a super hassle
   None

   i really like the people who work in the uris computer lab--very helpful.

   I wish you could get all of Bear Access including Runway to run on OSX.

   Incessant updating of operating systmes and software is too costly. Mac OS 9 is
    compatible with all my vintage equipment which is more than adequate for my
    needs. I do believe G4 Macs should be in all the labs and they work fine with OS
    9.

   widen the range of red rover
    clean the CRTs
    make mathematica available to general student use
    upgrade netscape on the lab machines

   I would use the macs more if they were properly maintained. For students who
    own macs, the lab macs would be more useful if they had clarisworks or
    appleworks, since most mac users don't use word. with only word on lab
    computers you can't go back and forth. Also, the keyboards on the macs are
    horrible, i would use them more if they had better keyboards.

   having wireless networking INSIDE the labs are a bit redundant. It would be
    wiser to just provide open ethernet jacks to laptop users - much like what the new
    Mann library does in its upstairs study areas.

   Restart computers often. Do the job and check if a computer crashes/hangs

   testing only Friday December 6 @ 12:20pm.

   Make opportunities for using library laptops and the procedures for using them
    more publicized so people who live off-campus hear about them.

   A big part of the issue about what type of computers people will use has to do
    with the software available for the machines. If I have to use MATLAB or Word,
    I don't care whether it's on a PC or Mac just so long as I can get my work done,
    and be able to read it elsewhere. The other thing is familiarity.

   Some of the keyboards have keys which "stick" or don't work. I spent a long time
    worrying that my password had been changed because I did not reallise that one
    of the letters in my password corresponded to a key on the computer which did nt
    work. I know that it is hard to maintain working computer parts when so many
    people are using the computers but this is just something that I have noticed on
    more than one occ