C O M M U N I C A T E
          Interpersonal and Communication Skills Training and Consultancy

                                 Networking Skills
                                a half-day programme
                              designed and delivered by
                                 Catherine Bowie

Aims and Objectives of the seminar:
    how to make the most of your networking situations,
    enhancing your professional image
    creating new business opportunities
    client retention tips

Programme Schedule:
    What is networking?
    How well do you network?
    Tips and techniques for effective networking
    How to identify good networking opportunities
    The importance of research
    Preparing for an event
    Self confidence techniques
    Your professional image
    Preparation of your introduction
    Meeting quality contacts and how to establish business needs
    How to follow up a meeting and secure an appointment
    Practical tips on winning new business
    Client retention tips

Catherine Bowie is a Trainer/Facilitator with 25 years of practical experience in
the service industry. She specialises in Customer Service, Complaints Handling,
Personal Effectiveness and Disability Awareness (licensed to deliver the Disability
Rights Commission Best Practice Resource Pack.)

A lecturer in Further Education from 1994-97, Catherine is also a NVQ Assessor
for several levels of Administration and Management Qualifications. Her varied
training experience ranges from Team Leader Development for professionals,
through graduate development programmes for Quantity Surveyors, and
Continuous Improvement programmes for the retail and financial sectors.

Recently awarded an MSc in Training, Catherine speaks fluent French and has
extensive experience of working with non-native English speakers. She is a

  80 GRANGE LOAN EDINBURGH EH9 2EP   Telephone 0131 - 555 2221    Facsimile 0131 - 667 4587
website: www.communicate-consultants.com e-mail: info@communicate-consultants.com    VAT No.
                                         446 686802
member of the Institute of Customer Service, a Fellow of The Tourism Society
and the Institute of Training and Occupational Learners.

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