Introduction to Appreciative Inquiry by tyndale


									                  Middlesex University Innovations presents:

    An Introduction to Appreciative Inquiry
                  Tuesday 20th November 2001, 10.00 – 4.30
                               Lee Valley Technopark
        Facilitated by David Saunders, Derek Grant, Dr Peter Critten

            ―Appreciative Inquiry is currently revolutionising the field of
                            organisation development.‖
                                       Professor Robert Quinn, University of Michigan

   Learn what Appreciative Inquiry (AI) is, how it works and how to
    use AI in your own organisation or consulting practice.

   Learn why AI wins awards, and why British Airways, McDonalds, BP
    AMOCO, BT and others use AI for positive business transformation.

   Build personal expertise through real-time practice of AI.

Appreciative Inquiry is a powerful new vehicle for introducing and accelerating
positive change. Through collaborative inquiry and a connection to the ‗positive
core‘ of a company‘s strengths, organisations, teams, and individuals can
unleash the energy and creative imagination necessary to spark powerful
innovations and build positive, desirable futures.

It has been described as ―Organisational Development‘s philosopher‘s stone‖ and
―the most important advance in action research in the past decade‖.

Developed by David Cooperrider, Diana Whitney, Suresh Srivastava and others
at Case-Western Reserve University in the last 12 years, AI is an award winning
revolution in organisational development. AI avoids the negative effects of 'social
deficit' labelling, and 'problem solving' – AI's social constructive approach affirms
the 'heliotropic principle' – we grow towards what we set our attention on.

This event will give an introduction to AI's participative model that draws out the
'positive core' of experiences through 'Appreciative Interviews'. AI works for
coaching and mentoring, teaming and leadership, customer care, mergers, and
'bottom-up' strategic change. AI ranges from two minutes between two people,
to a company-wide program with a 4-day 'AI Summit' to launch new initiatives.

Middlesex University Innovations sees AI's potential for transformation – both inside
the university and among its clients - and is developing a consulting practice to integrate
the skills available within the University and amongst its associates. The plan is to create
a value-added node in the AI Consulting network, and grow it into a UK and European
powerhouse for positive organisational change. This event is a chance to learn about AI,
and explore the idea of participating: what you can contribute, how you may benefit.
                              Appreciative Inquiry

                                 What People Say

  "Appreciative Inquiry is revolutionising the field of Organisational

                – Robert Quinn, Professor of Management, University of Michigan

   "AI gets much better results than seeking out and solving problems. We often
concentrate enormous resources on solving problems. But when used continually
over a long time, this approach leads to a negative culture … or to a slip into a
paralysing sense of hopelessness. Don't get me wrong. I'm not advocating
mindless happy talk. AI is a complex science designed to make things better. We
can't ignore problems—we just need to approach them from the other side."         –
Tom White, president GTE Telephone Operations

   "We introduced the concept of AI into our Breakthrough Leadership Program
at Roadway curriculum in 2000. Our senior managers have been so
enthusiastic… everyone is focused on what's possible. The output has been
amazing and provides a great map to desirable outcomes."          – Cindy Frick,
President and COO, Roadway Express Ltd

   "AI is a process that gets you moving up the success spiral rather than down
the failure one and has a motivating effect helping achieve self fulfilment rather
than getting into doom & gloom syndrome."        – Rob Treeby, health, safety and
environment manager, BP Amoco

   "The organisational treadmill of problem-based change is grinding to a halt.
Massive layoffs and dotcom collapses show the old ways don't work in an
emerging knowledge culture. Leaders and managers are recognising that
problem-based approaches are no longer the way to sustain, mobilise, and
inspire people to business revolution. So what does it take to set in motion an
unstoppable tipping-point, an epidemic of positive change?"

                                      – First International AI Conference Brochure

    "Appreciative Inquiry is the philosophy that is allowing us to engage the
hearts, mind and souls of our people—all of our people. Only when we do that
will we achieve breakthrough performance." – Cindy Frick, HR director, Roadway
Express Ltd

    "Watch out Dilbert. Your view of corporations as hotbeds of meaningless work
and chronic alienation may hold centre stage for now, but an alternative view
that finds the glass half full, not half empty, is gaining followers daily. Eventually
it will replace your terminally cynical take on the world. One thing's for sure:
Dilbert's method to search for and highlight the most hilariously
counterproductive workplace behaviour and the times when workers are most
dispirited—is neatly reversed through the method of 'Appreciative Inquiry'"

                                – Eric Ramy, Human Resource Executive Magazine

More info: A 23 page booklet on AI is at
                            Middlesex University Innovations

                                     Registration form
Please complete this form and return by email, fax or post.
Post: Roger Mahon
       Middlesex University Innovations         Fax: (44) 020 8880 4775
       Unit 141
       Lee Valley Technopark                    Tel: (44) 020 8880 4955 / 4776
       Ashley Road
       London N17 9LN                           E-Mail:

Dr/Mr/ Ms/Other (please specify)*:
First name:

Business address:
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Tel :

   I would like to attend the “Introduction to Appreciative Inquiry” Seminar on 20th
                Standard rate: £75 + VAT (=£88.12)
                Non-profit organisations; sole traders: £50 + VAT (= £58.75)

                Please invoice me at the above address
                Cheque enclosed (payable to MU Ventures Ltd)

      I cannot attend the event but would like to be kept informed of future AI events.

Booking Conditions
      1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking
           early is therefore recommended. In the event of a booking not being accepted the total amount will be refunded
      2. Payment must be received in full prior to the course.
      3. All speakers are correct at the time of printing, but are subject to variation without notice
      4. If the delegate cancels after the booking has been accepted, the delegate will be liable to following cancellation charges:
          Cancellations notified over 10 days prior to the event will not incur a cancellation fee
          For cancellations received less than 10 days prior to the event the full delegate rate must be paid and no refunds will be available.
All bookings submitted by email, fax, or over the telephone are subject to these booking conditions
All cancellations must be received in writing
Middlesex University Innovations will not be liable for circumstances beyond their control which lead to the cancellation or variation of the
All bookings, whether UK or overseas will be charged UK VAT at the prevailing rate at the time of booking

Date:                                                                Signature :
Venue Details – Lee Valley Technopark


Lee Valley Technopark is only 2 min walk from Tottenham Hale tube and train
station (Victoria Line or main line trains from Liverpool Street). Once out
of the station cross the road to reach BP petrol station. Ashley Road will
be on your right just before the BP. Technopark is a red building and is
clearly signposted. Go to the nearest block.
The reception staff will direct you to the Conference Room.

If you are driving the best way to us is via North Circular Road A406. Turn
Southbound onto A1055 toward Tottenham Hale. Drive along and look for the
right turning into Burdock Road which will lead you straight into Ashley
Road. If you get as far as Tottenham Hale station you have passed the
turning. Please note that parking around the Technopark is limited and we
cannot guarantee you a parking space.

Hope to see you there…

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