CHESHIRE EAST COUNCIL JOB DESCRIPTION IMPORTANT THE REHABILITATION OF OFFENDERS ACT The provisions of the Rehabilitation of Offenders Act relating to the non-disclosure of spent convictions do not apply to this job, YOU MUST, THEREFORE, DISCLOSE WHETHER YOU HAVE ANY PREVIOUS CONVICTIONS ON THE BACK PAGE OF THE APPLICATION FORM. If successful, you will also be required to apply for a Criminal Record Check from the Criminal Records Bureau. The level of check required for this job is Enhanced Disclosure. Where post holders are required to access ContactPoint, an enhanced disclosure will be required and will be reviewed every three years. Further information is contained in the Further Details document enclosed. JOB TITLE: Investigations Team Leader DEPARTMENT: Consumer Protection and Investigations SERVICE: Regulatory Services GRADE: 11 LOCATION: Westfields RESPONSIBLE TO: Consumer Protection and Investigations Manager REFERENCE: FAFG4002 JOB PURPOSE: To manage and co ordinate the delivery of Trading Standards Services across the Borough of Cheshire East, using a combination of project planning, risk assessment methods and intelligence led investigation to safeguard the interests of individual consumers and businesses and the community as a whole. To contribute to the development of robust service plans which help to reduce risks to consumers and honest businesses through the effective identification and targeting of high-risk offenders. To identify and respond to realistic customer needs and expectations in order to improve standards of fair trading for the benefit of customers and other key stakeholders. PRINCIPAL RESPONSIBILITIES 1 Manage the delivery of Consumer Protection and Investigations across the Cheshire East Borough to include Investigations and Business Support and Regulation. To ensure identification and reduction of risks to consumers and businesses from unfair, unsafe or fraudulent practices; to ensure continuous improvement in the achievement of standards, performance indicators and targets in the delivery of regulatory consumer protection and customer services as outlined in the service plans. 2 Manage people, appraise, develop and actively encourage effective team working, systems and processes within the geographical unit and deal with property, administration, ICT, financial and personnel issues to ensure effective and efficient use of all operational resources. 3 Maintain a robust system of review to ensure that all resources are effectively and efficiently utilized and to ensure that budget targets are met. 4 Review operational performance and report deviations from agreed service plans in order to identify and implement appropriate corrective action where necessary and appropriate. 5 Work collaboratively with colleagues in co-coordinating work between service areas to ensure effective service delivery across all those areas and co-ordinate activities to complement and support other service areas. 6 Promote and develop a range of effective and sustainable partnerships with business and consumer groups, other regulatory agencies, and the voluntary sector and community groups in order to improve intelligence and targeting, business compliance and standards of fair and safe trading. 7 Create a range of innovative and practical methods for intelligence led investigation to ensure the effective assessment and reduction of risks to consumers and honest businesses from unfair, unsafe and unscrupulous trading activities. In addition each the job holder has specialist responsibilities as follows (however there is flexibility and crossover between the role of this and the Business Support and Regulation Team Leader, and each job holder has to have an awareness of other responsibilities): Team Leader Investigations: Develop an effective system for the review management and completion of complex investigations in order to ensure statutory requirements are met and offenders are successfully prosecuted in the criminal courts. Create and develop an intelligence database to assist in the effective targeting of high risk businesses. Work collaboratively with a range of regulatory organizations to ensure that standards of consumer protection across the county are improved. NOTE Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Director/Head of Service/Service Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job and in any location within the Borough of East Cheshire.