Get documents about "Customer Countrywide Freight Group Industry Courier Express
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Customer: Countrywide Freight Group
Industry: Courier / Express Delivery
Vehicles in fleet: 207
Service areas: UK, Republic of Ireland
Return on investment: £685 savings per month, per vehicle
Payback: Less than one month
The Company The Bottom Line
Established in 1976, Countrywide Freight Today Countrywide Freight has greater
is a privately owned distribution company control over its vehicle fleet. The Simply‐
with a turnover in excess of £28 million Trak system has improved vehicle utilisation,
and is the market leader in Anglo‐Irish reduced vehicle costs, decreased
groupage It handles more than 10,000 overtime pay, improved staff productivity
consignments every day. and enhanced customer service levels.
The Challenge
In 2005, Countrywide identified that it
needed to implement greater security
measures for high value consignments
and to provide its customers with more
accurate ETAs. Operations staff were
unable
to provide accurate delivery times or
locate consignments without making a
series of costly phone calls.
The Strategy
Countrywide decided to deploy a vehicle
Return on Investment
tracking system that would:
Countrywide calculated the costs of its
• Locate vehicles in real‐time
investment in software, hardware and
personnel over a 1 year period to quantify
• Provide accurate customer arrival times
its return from the SimplyTrak deployment.
It identified the following benefit
• Allow for vehicles to be re‐routed at
areas.
short notice
• Significant reduction in fuel costs
• Eliminate the requirement for co‐drivers
for high‐value consignments • Increased utilization through identification
of nearest vehicle and job rerouting
• Provide historic and real‐time reporting
• Decrease in driver overtime
• Be delivered from a single platform
In order to find a solution that would • Decrease in driver downtime
support
this strategy, Countrywide evaluated • Reduced maintenance costs through
five vehicle tracking firms. improved driver behaviour
The Decision • Decreased administration costs through
automation of e.g. timesheets
SimplyTrak was chosen after a 3 month,
extended trial. It was chosen based on • Improved security over goods in transit
system cost, ease of use, reliability,
exceptional • Removal of two driver requirement for
customer service, and SimplyTrak’s high value consignments
willingness and ability to support
Countrywide’s • Improved customer service and more
special requests. accurate delivery times
• Increase in customer satisfaction due to
greater responsiveness
• Redeployment of office staff to other
value generating activities
• Reduced communication costs
• Support for Policy Compliance (Working
Time Directive, Health & Safety) and
Employee Duty of Care
Call 0844 800 9845 for a free demonstration or E-mail: enquiries@fleetasset.co.uk
Web: www.fleetasset.co.uk
