Age Concern Kensington and Chelsea

Document Sample
Age Concern Kensington and Chelsea Powered By Docstoc
					             Kensington &

       Making more of life!

                            March 2008

Report of the Trustees &
Financial Statements

Registered Charity No. 1082658 and Company No. 3926026
Legal and Administrative Information
Age Concern Kensington and Chelsea is an incorporated charity without share
capital and limited by guarantee.
The registered charity number is 1082658 and the registered company number
is 3926026, both in England and Wales.
The Registered Office of the charity is Kensington Charity Centre, Charles
House, 375 Kensington High Street, London W14 8QH.

Charitable Object:
“To promote the relief of elderly people in any manner which now or hereafter
may be deemed by law to be charitable in and around the London Borough of
Kensington & Chelsea.”

Board of Trustees and Directors
Keith Atkinson
Gay Blacksell
Ivor Cooper – (resigned December 2007)
Barbara Ilias (Elected 8 October 2007)
Richard Jordan (Re-elected 8 October 2007)
Christopher Keeffe
Ily Maisanda – Treasurer
Brenda Northover
David Simpson - Deputy Chair (Elected 8 October 2007)
Jane Turner
Christine Vigars – Chair

Age Concern England Representative

Chief Executive Officer:     Peter Okali (Resigned 28th February 2008)
                             Lin Gillians (Interim from 3rd March 2008)

Auditors: E C Brown & Batts LLP, Delta House, 175-177 Borough High Street,
          London SE1 1HR
Accountants: Age Concern Lewisham & Southwark, 224/226 Walworth Road,
         London SE17 1JE
Solicitors: Brice, Droogleever and Co, 3 Queripel House, 1 Duke of York
            Square, King‟s Road, London SW3 4LY
Bankers:    NatWest Bank, Royal Gardens Branch, 55 Kensington High Street,
            London, W8 6SH,
And         CAF, King‟s Hill, West Malling, Kent, ME19 4TA.

Trustees Report                                                        Page 1
Chair’s Report
Age Concern Kensington & Chelsea provides services to improve the
independence, wellbeing and choice of older people. All of our activities enable
the organisation to provide a voice for older people in Kensington and Chelsea.
The bathing contract continues and has provided over 8000 baths this year to
isolated older people, thus enabling them to remain in their own homes. We
continue to provide dementia services both through outreach and in long stay
wards. This year we were successful in securing PCT investment funds to allow
us to re-model this service. This will include setting up outcome based
evaluation systems, and increasing the number of people helped including their
The information and advice service has provided support through the advisers
and the newsletter. Recently we have been successful in obtaining funding
from City Bridge to expand this service to new venues. We were pleased to
welcome the Mayor of the Royal Borough of Kensington and Chelsea to our Tea
Dance which is now in its 20th year.
Sadly, in March 2008 our Chief Executive Officer, Peter Okali moved on to
become Chief Executive of the CVS in Hammersmith and Fulham. We are
grateful for his input and support over the last four years and wish him well for
the future. We were pleased to welcome Lin Gillians as interim Chief Executive
Officer. During the year Ivor Cooper resigned from the Board of Trustees and I
would like to thank him for his work as Deputy Chair. I am grateful for the
generous support of all our sponsors and funders. In particular I would like to
thank the family of Miss Hyams for a substantial legacy which will enable the
charity to continue and expand its work. I would like to thank the trustees and
the Chief Executive Officer and all the staff and volunteers who have
contributed to a successful year‟s work.
Turning to our future, members will know from our July 2008 OGM that the
boards of both Sixty Plus and Age Concern Kensington & Chelsea have agreed,
in principle, to merge. In due course we will be presenting a paper and formal
resolution to the board and hope you will be able to support us in this venture.
We believe it will benefit the service users of both organisations.

Christine Vigars,
Chair of the Board of Trustees

Values and objectives
The values that underpin our commitment are to be Caring, Effective,
Enabling, Influential and Innovative.
In Age Concern Kensington & Chelsea, our goal is to promote the well-being of
all older people in Kensington and Chelsea.
And we aim to fulfil this goal by:
1) providing services that increase independence and improve the quality of
life for older people in Kensington and Chelsea

Trustees Report                                                         Page 2
2) using this experience to contribute to our knowledge and understanding of
the needs of older people in Kensington and Chelsea
3) being accountable to our stakeholders
4) being a voice for older people in Kensington and Chelsea
5) working in partnerships to achieve these aims

Activities, Achievements and Goals
The main activities of the Charity in support of its objectives continue to be the
provision of the Home Bathing Service, Dementia Outreach and Support
Services, Information and Advice Services, the Annual Tea Dance and the Toe
Nail Cutting Service. We also continued in our efforts to develop our
Membership and to influence service planning and delivery.

                        Home Bathing Service
The Home Bathing Service provides a unique personal care service and every
year helps more than 150 older people at a time who need assistance with
personal hygiene to remain independent and in their own homes.
What we said we would do in 2007/8 - continue to ensure that high
standards of care are maintained for the service and that the new contract
fulfils its potential. We would also pilot provision of the service to private
What we did. Our registered Care Team provided over 8000 baths. We have
begun to pilot provision of the service to private clients and have found so far
that interest has been greatest amongst clients already in receipt of the RBKC
funded service, and who would like the option of more than one bath per week.
The shift from a grant to a spot purchase contract has proved problematic for
us but we are hoping to make the service viable so that our users can continue
to benefit.
Case Example
Mr. C lives with his wife in the north of the borough. Both have
limited mobility, and Mr. C himself has a terminal illness and is
increasingly frail. The couple approached us for assistance in
helping Mr. C to shave, but soon accepted the need for assistance
with bathing as well. They have both expressed their satisfaction
with the service which is helping Mr. C to remain in his own home
as long as possible.
                                  Susan Wardman, Care Services Manager
We now have two venues for the Toe Nail Cutting Service one at the Pepper
Pot Centre, Thorpe Close, W11 and the other at the New Horizons Centre,
Guinness Trust Estate, SW3. The number of clients at the Pepper Pot Centre
has remained steady and, whilst take-up at the New Horizons has been slow, it
continues to grow. We are now offering to provide the service on a home visit
basis, and, judging by the number of enquiries we‟ve received since
advertising it, this service is much needed.

Trustees Report                                                           Page 3
What we will do in 2008/9 - We will secure an extension of the Bathing
Contract and expand our personal care and toe nail cutting service, including
bathing for private clients. We will also monitor the development of the Self
Directed Support agenda and its impact on bathing, and our other services.

What we said we would do in 2007/2008. We will continue to raise
sponsorship and „Intergenerational‟ support for the Annual Tea Dance. We will
increase take up of the Toe Nail Cutting Service.
What we did. The Annual Tea Dance was attended by over 400 people with
continued sponsorship and involvement from schools and participation from
schools. We are still working to increase take up of the Toe Nail Cutting
What we will do in 2008/2009
We will continue to promote the Toe Nail cutting service and review the Tea

         Dementia Outreach and Support Services
                                  Our Dementia Outreach and Support Service
                                  provide an invaluable service to people with
                                  dementia and their carers. Numbers have
                                  decreased slightly this year as a result of staff
                                  changes in the course of the year. We visit 40
                                  people every year providing support with
                                  activities like painting, collage, reminiscence,
                                  life history work and straightforward

What we said we would do in 2007/2008. We will aim to increase access
to the Outreach Service. We will also pilot new group sessions and seek
funding to evaluate and expand our group and one-to-one services.
What we did
We developed good working relationships with fellow professionals in other
services who are working with the same client group, laying the foundation for
future joint projects and publicising the existence of the Outreach Service
through them.
We continued to provide group sessions in three venues with CNWLMHT, and
explored the possibility of offering similar sessions in other settings.
We obtained funding from Kensington & Chelsea PCT to pilot an extension to
the service in which we would be able to offer a greater degree of flexibility to
individual service users in terms of time and activities. This would also enable
us to offer group activities to service users living in the community and not
currently accessing any other similar sessions. A pilot outing and reminiscence
session was attended by a small group and was sufficiently well-received to
encourage the planning of further outings.
Trustees Report                                                          Page 4
Funding was also allocated to enable us to carry out a thorough review of our
monitoring & evaluation systems, with a view to incorporating these in our
work in the next financial year.

Case example
Mrs. H was very silent and uncommunicative when our outreach
worker first started visiting. She was encouraged to look at picture
books and magazines by the outreach worker, and has given every
indication of recognising her and valuing the contact. She will now
say “Hello” and “Goodbye”, and is generally much more animated
with her family after the visits.

Case Example
I visit Mr. J once a week, sometimes staying for 1 hour, sometimes
2. With his agreement, I started some Life History work with him,
and we have together written up his reminiscences from his
childhood in Central Europe. On some visits, I find that he does not
remember who I am or why I visit, but on others I am amazed by
his power of recall and the detail about remote events which floods
                          Nick            Dementia Outreach Worker

What we will do in 2008/9
Expand and remodel the outreach service so that it is more flexible and
undertake further group activities.

                  Information & Advice Services
Up to date and accessible information, which can be tailored to the needs of an
individual, can be a lifeline to maintaining independence and wellbeing. Our
Information and Advice Service supports people through our newsletter,
information services and policy work.
What we said we would do in 2007/2008. We will respond to more
enquiries and offer more practical help. We will also pilot two new information
What we did. The Information and Advice Service responded to 2100
enquiries, 18% of these included one off advice/referral or practical assistance.
This is a significant increase from last year; with no extra staff capacity. We
attended 20 local events, produced a new local information factsheet on
charitable payments and distributed over 6500 copies each quarter of our very
popular newsletter. We started up one advice surgery at the New Horizons
Centre and have established links with Kensington Town Hall regarding the
second surgery that we planned.

Trustees Report                                                         Page 5
“You seem to hold an amazingly comprehensive data (base) of
useful information for senior citizens”
                                                          Miss V

Case Example
Ms N had paid privately to clear moths from her property. The
problem reoccurred and she called us. We investigated and found
that Pest Control can advise or act on reports about any pest, but it
is variable as to who actually pays for their service. Ms N was on
means tested benefits, so we contacted Pest Control on her behalf
and they did the work free.

                  Sarah Fried           Information Service Co-ordinator

What we will do in 2008/9.
Continue to develop and expand the Information and Advice service including
outreach to small groups including BME specific groups. Provide practical help
and support by securing funds for a Caseworker.

              Influencing Services and Planning
What we said we will do in 2007/2008. We will launch a new membership
scheme and provide new activities and opportunities for Members to get
involved. We will continue to influence service planning and delivery through
active involvement in partnerships and local forums
What we did
Amongst a wide range of involvement in a number of forums, consultations,
conferences and campaigns, we contributed to the Older People‟s Strategy and
to the Individual Budgets Project Board. We also launched our membership
scheme and helped to establish the strategic Local Mobility Forum. We gave
feedback to the Kensington & Chelsea Primary Care Trust about the
development of St Charles Hospital site.
What we will do in 2008/2009
Continue to work with the borough and the Kensington & Chelsea Primary Care
Trust around the implementation of the Older People‟s Strategy, seek
opportunities to work jointly with other voluntary organisations, and carry on
attending and influencing at the Local Mobility Forum.

Structure, Governance & Risk Management
Governing Document
Age Concern Kensington & Chelsea is a charity and company limited by
guarantee, incorporated on 15 February 2000 and registered as a charity on 28

Trustees Report                                                       Page 6
September 2000. The company was established under a Memorandum of
Association which established the objects and powers of the charitable
company under its Articles of Association.
In the event of the company being wound up Members are required to
contribute an amount not exceeding £1.
Board of Trustees
Directors of the Company are also charity trustees for the purposes of Charity
Law and under the company‟s Articles are known as members of the Board of
Trustees. Under the requirements of the Memorandum and Articles of
Association, members of the Board of Trustees are elected to serve for a period
of three years after which they must be re-elected at the next Annual General
Trustees bring a diverse range of skills and expertise to the Board in support of
the organisation‟s objectives. These are reviewed annually as part of the
organisation‟s annual planning process. New Trustees receive an induction in
line with current good practice guidance and are kept up to date on issues
through regular reports from the Chief Executive Officer, external advisers and
briefings from Age Concern England and other 3rd sector bodies.
Organisational Structure
There are currently 10 members of the Board of Trustees with responsibility for
the strategic direction and policy of the organisation.
Day to day responsibility for the provision of services is delegated to the Chief
Executive Officer along with a small management team. The Chief Executive
Officer is responsible for ensuring the charity delivers the services specified
and that key performance indicators are met. Service Managers are
responsible for day to day operational management, including individual
supervision of the staff team and development of staff and volunteer skills, and
working in line with good practice.
Risk Management
Trustees maintain an overview of organisational risks through the Risk
Management Sub Committee which meets periodically and reports to the
Board. In addition, employment and financial risks are more closely reviewed
through respective staffing and finance sub-committees which also report to
the board.
Systems and procedures are in place to mitigate the risks the charity faces. In
2006/2007 we successfully passed external quality assurance audits carried
out by the Commission for Social Care Inspection (CSCI) and the Age Concern
Federation (Quality Counts).
Financial Review
The financial statements contained within this report comply with the
organisation‟s Memorandum and Articles of Association, the Companies Act of
1985 and the Statement of Recommended Practice: Accounting and Reporting
by Charities of 2005.

Trustees Report                                                         Page 7
The Charity held bonds for £150,000 with Birmingham Midshires (through CAF)
and £17,342 at the bank or in cash at the year-end. Cash flow was greatly
assisted by the receipt of £161,822 from a legacy which we received with
gratitude. At the year end we were owed £53,231 from bathing invoices
submitted to the Royal Borough of Kensington and Chelsea.
The Charity‟s income exceeded its expenditure for the year in the sum of
£92,144. The trustees have taken this opportunity to designate £100,000 into
a Legacy Fund. As far as possible this money will be used to grow the
charitable activities of the organisation.
Dementia has been a key area of activity in the year and will continue to be in
2008-9. The balance on the restricted Dementia Fund is £6,715 and a further
£20,911 was held as income deferred into 2008-9.
The demand for Information Services continues to exceed the funding and we
made up a deficit of £10,876 from Unrestricted Funds.
Income from bathing declined by £48,751, which is 29% of the figure for
2006-7. We were unable to cut costs as quickly and this resulted in a deficit of
£26,534. Actions are continuing to bring costs in line with income.
Toe nail cutting is valued highly by the clients for the service but at only
£2,505 income the volume is very disappointing. This resulted in a deficit of
£2,150. The Board considers that this result can be improved by growing
demand and actions will be taken in 2008-9 to promote services.
After transferring £100,000 to the Legacy Fund and making up the deficit on
Information, the Unrestricted Fund increased slightly from £73,757 to £75,947.
This is a strong position but there is still a lot of work to make Bathing, Toe
Nail Cutting and Information match income and expenditure. Funding received
since the year end is strong but funders are reluctant to fund essential core

Reserves Policy
The Board of Trustees have considered the Charity‟s requirements for reserves
in light of the main risks to the organisation.
Trustees have agreed a policy of maintaining a designated fund to cover the
premises lease commitments for one year and unrestricted funds not
committed or invested in tangible fixed assets to cover all other operating
costs for 3 months.
The reserves are needed to allow time for re-organisation in the event of a
downturn in income in one or more areas of funding, and to provide for
unforeseen, and hence unbudgeted, expenditure where this enables the
Charity to continue to meet its objectives.
In 2008/9 the Charity‟s premises commitment is £36,828 and other operating
costs are budgeted at £446,870. This requires a reserve fund of £111,618 in
addition to the premises reserve of £36,828. The Legacy Fund of £100,000
meets most of this requirement and unrestricted general funds of £75,947
mean that the reserves policy is fully covered.

Trustees Report                                                         Page 8
Responsibilities of the Board of Trustees
Company Law requires the Board of Trustees to prepare financial statements
for each financial year, which give a true and fair view of the state of affairs of
the charity as at the balance sheet date and of its incoming resources and
application of resources, including income and expenditure, for the financial
year. In preparing those financial statements, the Trustees are required to:-
   select suitable accounting policies and then apply them consistently;
   make judgements and estimates that are reasonable and prudent;
   prepare the financial statements on the going concern basis unless it is
    inappropriate to presume that the charity can continue with its activities.
The Board of Trustees are responsible for maintaining proper accounting
records which disclose with reasonable accuracy at any time the financial
position of the charity and enable them to ensure that the financial statements
comply with the Companies Act of 1985.
They are also responsible for safeguarding the assets of the charity and hence
for taking reasonable steps for the prevention and detection of fraud and other

Board of Trustees’ Statement
Members of the Board of Trustees who served during the year and up to the
date of this report are set out on page 1 of this report.
In accordance with company law, as the company‟s directors, we certify that:
   So far as we are aware, there is no relevant audit information of which the
    company‟s auditors are unaware; and
   We have taken all the steps that we ought to have taken in order to make
    ourselves aware of any relevant audit information and to establish that the
    charity‟s auditors are aware of that information.

Independent Auditors’ Appointment
E C Brown & Batts LLP were re-appointed as the company‟s auditors during the
year and have expressed their willingness to continue in that capacity.

Approval of this Report
This report has been prepared in accordance with regulations made under the
Charities Act, 1993, the Companies Act, 1985 and the Statement of
Recommended Practice: Accounting and Reporting by Charities of 2005.
Approved by the Board of Trustees on 31st July and signed on its behalf

Mrs. Christine Vigars - Chair of Trustees

Trustees Report                                                            Page 9
Acknowledgements and Thanks

Age Concern Kensington & Chelsea is funded and supported by many
individuals, groups and organisations. Organisations that supported Age
Concern Kensington & Chelsea in 2007/2008 include:
The Royal Borough of Kensington & Chelsea, the Kensington & Chelsea Primary
Care Trust, Central and North West London Mental Health Trust, Age Concern
England, Longmans Charitable Trust, Amelia Chadwick Trust, Harold
Oppenheim Charitable Trust, The Rotary Club of Kensington, Waitrose –
Kensington Branch, Leith‟s School of Cookery and Wine, The Concertina Trust,
Kensington Community Times, Peter Jones, The Notting Hill Gate Police,
Harrods, Holland Park School, Southbank School, More House School, Cardinal
Vaughan Memorial School and Queensgate School.
A special thank you to the family of Miss Hyams for the substantial legacy of
£161,822 which has greatly enhanced our ability to deliver core services.
Thank you to the Mayor of the Royal Borough of Kensington & Chelsea, actor,
Rakie Ayola, the British Legion and the Chelsea Pensioners for their continued
support of the Annual Tea Dance and to all our colleagues in other
organisations that have also supported our work during the year. Thank you
to The Rt. Hon. Sir Malcolm Rifkind, MP for his contribution to the AGM.
And finally, thank you to all our Members and the many other organisations,
individuals and volunteers who have supported our work with donations,
letters of thanks and recommendation, co-operation and feedback.

Trustees Report                                                       Page 10
Independent Auditors’ Report to the Members
of Age Concern Kensington & Chelsea
Respective responsibilities of trustees and auditors
As described in the Statement of Trustees‟ Responsibilities the trustees, who
are also the directors of Age Concern Kensington and Chelsea for the purpose
of company law, are responsible for the preparation of the Trustees‟ Annual
Report and the financial statements in accordance with applicable law and
United Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice).

Our responsibility is to audit the financial statements in accordance with
relevant legal and regulatory requirements and International Standards on
Auditing (UK and Ireland).

We report to you our opinion as to whether the financial statements give a true
and fair view and are properly prepared in accordance with the Companies Act
1985. We also report to you if, in our opinion, the Trustees‟ Annual Report is
not consistent with the financial statements, if the charity has not kept proper
accounting records, if we have not received all the information and
explanations we require for our audit or if information specified by law
regarding trustees‟ remuneration and transactions is not disclosed.

We read other information contained in the Annual Report and consider
whether it is consistent with the audited financial statements. The other
information comprises the Trustees‟ Annual Report, Chair‟s and Chief Executive
Officer‟s Reports.

We read the Trustees‟ Annual Report and consider the implications for our
report if we become aware of any apparent misstatements within it.

Basis of audit opinion
We conducted our audit in accordance with United Kingdom Auditing Standards
issued by the Auditing Practices Board. An audit includes examination, on a
test basis, of evidence relevant to the amounts and disclosures in the financial
statements. It also includes an assessment of the significant estimates and
judgements made by the trustees in the preparation of the financial
statements, and of whether the accounting policies are appropriate to the
charitable company‟s circumstances, consistently applied and adequately
We planned and performed our audit so as to obtain all the information and
explanations which we considered necessary in order to provide us with
sufficient evidence to give reasonable assurance that the financial statements
are free from material misstatement, whether caused by fraud or other
irregularity or error. In forming our opinion we also evaluated the overall
adequacy of the presentation of information in the financial statements.

Trustees Report                                                       Page 11
In our opinion the financial statements give a true and fair view of the state of
the charitable company‟s affairs as at 31 March 2008 and of its incoming
resources and application of resources, including its income and expenditure,
in the year then ended and have been properly prepared in accordance with
the Companies Act 1985.

E C Brown & Batts LLP

Registered Auditors
175-177 Borough High Street
23 September 2008

Trustees Report                                                        Page 12