Sonia Marie Newhouse AC Teesside 3 Ship Inn Yard Stockton -On -Tees TS18 1BX TEL: Stockton: 01642 873571 PPI Forum North Tees Primary Care Working in partnership with North Tees PCT 9th February 2005 Vanessa Counter, Dr LC Neoh & Ptrs, Barwick Medical Centre, Lowfields Avenue, Ingleby Barwick, Thornaby, TS17 ORJ Dear Vanessa, The Patient and Public Involvement Forum North Tees Primary Care carried out an audit and inspection visit of Barwick Medical Centre on the 21/01/05 at 10.00 am. The Forum spoke to seven patients chosen at random and Section 2 was completed by the Practice Manager; who handed out ready printed consent slips to patients explaining who we were and what we were doing. On the day of the visit we were very well received by the Practice Manager. The Forum found the premises to be pleasant and clean. However, some small cracks in the plaster were noticed, though nothing serious. Car parking was good with spaces for disabled. We left some PPI leaflets to be put on display. Suggested improvements: There was no play area and no toys available for young children, the forum recommends that this be rectified. Some patients who were working during the day said that they had problems with opening times of the surgery and suggested that perhaps as there are twelve doctors in practice a rota system could be worked to give longer opening hours. Most patients complained about difficulty hearing the tannoy when their turns were called. The supervisor assured us that changes were in line to cure this. We look forward to your future reply. Yours truly, Sonia Marie Newhouse Development Officer cc Christine Willis Chief Executive North Tees PCT Elizabeth Hegarty Director of Clinical Governance North Tees PCT Mary Shepherd PALS North Tees PCT Edna Chapman Chair North Tees PPI PPI Forums are independent statutory bodies with legal status and responsibilities. They have the right to enter and inspect premises where NHS Trusts and PCTs provide services and premises where primary care is provided.