WLR2_ISDN2_Claim Form_July2009xls - Openreach providers of fair

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WLR2_ISDN2_Claim Form_July2009xls - Openreach providers of fair Powered By Docstoc
					WLR Contract Schedule 4 - Communications Provider Claims                                                                       issue 3: July 2009

                                                                    Summary
Common Summary for all Products
1. Any Compensation claims are subject to the full terms and conditions as detailed in the: Contract for Wholesale Line Rental Schedule 4 Service
Level Agreement.
2. For calendar month compensation claims, these should be submitted for consideration from the 1st week of the following Calendar month.
3. All claims will usually be acknowledged within 48 hours by e-mail.
4. Communications Providers will be advised by e-mail of any credits due, normally within 10 working days from submission of the claim. Any
credits will usually be made to the next monthly bill or as soon as reasonably possible.
Specific Summary for WLR2 ISDN2 Products

1. Communications Providers must only claim compensation within 6 months of the failure giving rise to the compensation.

2. From the 25th June 2008 the compensation procedure changed. For certain types of compensation it will be paid proactively. Please contact
either your Openreach Business Manager or follow the proactive appeals procedure and email proactive.slg.appeal@openreach.co.uk
WLR Contract Schedule 4 -Communications Provider Claims        issue 3: July 2009

SLG Claim – Rejection Codes – Wholesale Digital Access (WDA)
 CR1 Not within 6 months
 CR2 Duplicate claim
 CR3 CP in Breach of Contract
 CR4 Not used
 CR5 Invalid claim
 CR6 Processed to correct lead time
 CR7 Above annual compensation limit
 CR8 Matter beyond our reasonable control (MBORC)
 CR9 Mandatory fields on spreadsheet not completed
 CR10 Invalid claim- SLG performance measure achieved
Wholesale Digital Access: Third Party Maintainer Claim - Failure of Service                                                                      issue 3: July 2009

                                Communications Provider Claim Details                                                                         Openreach
From(CP):                                                                                                                                      use only
Calendar month(*):
Email to: sgs.claim@openreach.co.uk                                                                                                 Claim ref:
Note: Fields marked as * are mandatory
Please attach electronic copies of invoices.
 Telephone Number           Date Fault          BT Fault    Details to Support   Third Party Repair   Copy of Third Party Invoice        Validation        Credit
                           Reported to         Reference   Compensation Claim    Claim Amount (₤)      (electronic copy) attached         Details         Amount
                               BT                 No.                *                                             Y/N
           *                    *                  *                                     *                          *
Wholesale Digital Access: Disconnection in Error Claim                                                              issue 3: July 2009

                     Communications Provider Claim Details                                              Openreach
From(CP):                                                                                                use only
Email to: sgs.provisionclaim@openreach.co.uk                                  Claim ref:
Note: Fields marked as * are mandatory
 Telephone Number     Date & Time Disconnected      Date & Time Reconnected                Validation                   Credit
         *                       *                             *                            Details                    Amount
Wholesale Digital Access: Failed Debt Management OCB Claim                                                            issue 3: July 2009

                               Communications Provider Claim Details                                               Openreach
From(CP):                                                                                                           use only
Calendar month(*):
Total Debt Management OCB orders completed in calendar month(*):                                         Claim ref:
Total Debt Management OCB orders completed on time(*):                                                   SLA:97%
Email to: sgs.provisionclaim@openreach.co.uk                                                             Delivered:    %
Note: Fields marked as * are mandatory
 Telephone Number   Gateway Ref   CSS Order No   Debt Management OCB   Date Requested   Date Completed    SMC Remarks for       Credit
                                                    Apply/Remove?             *                *           GenIUS/ Legal       Amount
        *               *              *                  *                                               (Accept / Reject)
Wholesale Digital Access: Failed Cease (Stop) Order Claim                                                         issue 3: July 2009

                          Communications Provider Claim Details                                         Openreach
From(CP):                                                                                                use only
Email to: sgs.provisionclaim@openreach.co.uk                                           Claim ref:
Note: Fields marked as * are mandatory
 Telephone Number     Gateway Ref       CSS Order No   Date Requested   Date Applied   SMC Remarks for GenIUS/ Legal      Credit
         *                *                  *                *              *               (Accept / Reject)           Amount
Wholesale Digital Access: Failed Cancel Own Transfer Order Claim                                             issue 3: July 2009

                            Communications Provider Claim Details                                    Openreach
From(CP):                                                                                             use only
Calendar month(*):                                                                    Claim ref:
Total Cancel Own orders in calendar month(*):                                         SLA:95%
Total Cancel Own orders completed on time(*):                                         Delivered:   %
Email to: sgs.provisionclaim@openreach.co.uk
Note: Fields marked as * are mandatory
 Telephone Number   Gateway Ref    CSS Order No     Date Requested   Date Completed       SMC Remarks for           Credit
                                                                                         GenIUS/Legal Team         Amount
        *               *               *                 *                *              (Accept/Reject)

				
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