Troy A

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					                                                        4143 Orleans Street
 Nicole P. Hiatt                                        Denver, CO 80249
                                                        Cell: (720) 434-4711

I am a quick learning professional, with a strong administrative background. I have outstanding
problem solving abilities and am highly motivated. I am a tenacious problem solver with solid
customer service skills that allow me to communicate well and serve effectively.

    Administrative office                       Medical billing &           Training &
     management                                   processing                   Management
    Sales/Marketing/Advertising                 Travel Software              Skills
    Customer Service                             Systems                     Digital Scanning
    Microsoft Office                            Website Design              Digital
    Business Management                                                       Photography
    Motivated

                                        Work History
Member Education Coordinator (administrative assistant), University Physicians, Inc.
(UPI), Aurora, CO, May 2006 – present.
        Duties: Order office supplies. Direct fee quotes to specialists (customer service).
        Arrange and book travel for department staff. Office duties: copy, file, fax, scan, email,
        phone calls. Enroll medical providers in all 50 states’ unique Medicaid programs.
        Compile and prepare medical licensing & billing information. Update medical provider’s
        Medicaid information. Update Cronus, the medical billing provider system. Spreadsheet
        functions. Collect & update provider data (via online systems, letters, faxes, phone calls,
        and emails). Process medicaid system rejections and denial. Process provider
        terminations for University Hospital and Children’s Hospital systems and Medicaid/
        Medicare. Compile and prepare annual termination files for archiving and microfilming.

Regional welfare & humanitarian canning coordinator, The Church of Jesus-Christ of
Latter-day Saints (non-profit), Aurora, CO, Mar. 2006 – Mar 2007
       Volunteer duties were: coordinate 23 multi-state region cannery schedule for suppliers
       and volunteers. Act as a liaison between cannery director and staff and 23 multi-state
       regions. Communication via: email, fax, phone, and meetings. Hold training seminars.
       Compile regular cannery statistics and create and submit reports to cannery

Vice President, MultiDeals, Inc., Denver, CO, Oct. 2001 – 2006
       Vice President - Ran successful online eCommerce business.
       Accounting: AP/AR/GL (Accounts receivable/Payable, General Ledger), Tax
       accounting, Sales Tax (State, County, City, etc.), handle cash, checks, money orders,
       online payment account. Make daily business deposits. Process credit card
       Human Resource functions: hiring, staffing, payroll, employee management, and
       Sales: web advertising, marketing research, international & domestic. Set competitive
       market product pricing. Achieved over $130,000 in sales.
       Supplier Management: develop wholesale supplier relationships, negotiate pricing
       agreements, import products from international vendors. Stock products, inventory
       control, office supply management, customer order fulfillment. Shipping & receiving.
       Customer Service functions: order fulfillment, shipping & handling. Business finance
       Digital photography: original photo shoots, image touch-up and editing.

Sales Representative, Continental Airlines, Salt Lake City, UT, Mar 1994 - Jul 2004
       Sales Representative for Vacation Packages – I started as a general sales
       representative, six months later, I was recruited to international sales. Shortly thereafter,
       I was promoted to OnePass Rewards domestic department. I was promoted again to
       International Rewards. A few years later, I took a position in the exclusive Partner
       Rewards department. I worked with other airline carriers to book flights for our reward
       members. Years later I applied for and was accepted to the new desk opening for
       Continental International Vacations.

       My duties were to take inbound calls, help customers customize their vacation travels
       around the world. Arranged travel packages, which included air, hotel, car and local
       attractions using corporate computer system. I was sent on trips around the world to
       inspect properties and bring information back to train other agents so they could become
       more knowledgeable with the international areas that they were selling to. Destinations
       included: USA, Europe, North and South American, Asia and Mexico.

Secretary and Board Member, Rocky Mountain Amenities of Colorado (non-profit),
Arvada, CO, Feb 2003 – Nov 2004
      Planned agenda for meetings, kept minutes and recorded action items. Additionally, I
      wrote & published organization training material. Recruited and trained volunteers for
      the organization. I helped grow the organization from three to thirty volunteers. This
      organization helped provide goods and services up to 1,000+ needy families, and other
      charitable organizations such as foster families, battered women’s shelters as well as
      other shelters in the Denver metro area each week. Acquired accounts with local
      businesses to donate surplus items to this organization, and keep up good relations with
      accounts. Managing volunteers to properly gather goods and distribute where needed.

Salt Lake Community College, Salt Lake City, UT
AA Candidate
Major: Business

Snow College, Ephraim, UT
Major: Business

Arvada West High School, Arvada, CO
High School Diploma
During my time as Vice President of MultiDeals, Inc. I helped grow the company and helped to
keep it profitable. We reached over $130,000 in sales and had several employees which I

During my time as a sales rep for Continental Airlines, I consistently ranked among the top 10
out of 500 agents. Additionally, I received several ‘Orchid Letters’ which are letters written by
the satisfied customers specifically pleased about their positive experiences with me as their

I also spent 19 months in Switzerland doing community service for a non-profit organization.
While there I learned the German language and gained extensive leadership experience.