4143 Orleans Street Nicole P. Hiatt Denver, CO 80249 Cell: (720) 434-4711 email: firstname.lastname@example.org http://www.linkedin.com/in/nikkihiatt Summary I am a quick learning professional, with a strong administrative background. I have outstanding problem solving abilities and am highly motivated. I am a tenacious problem solver with solid customer service skills that allow me to communicate well and serve effectively. Skills Administrative office Medical billing & Training & management processing Management Sales/Marketing/Advertising Travel Software Skills Customer Service Systems Digital Scanning Microsoft Office Website Design Digital Business Management Photography Motivated Work History Member Education Coordinator (administrative assistant), University Physicians, Inc. (UPI), Aurora, CO, May 2006 – present. Duties: Order office supplies. Direct fee quotes to specialists (customer service). Arrange and book travel for department staff. Office duties: copy, file, fax, scan, email, phone calls. Enroll medical providers in all 50 states’ unique Medicaid programs. Compile and prepare medical licensing & billing information. Update medical provider’s Medicaid information. Update Cronus, the medical billing provider system. Spreadsheet functions. Collect & update provider data (via online systems, letters, faxes, phone calls, and emails). Process medicaid system rejections and denial. Process provider terminations for University Hospital and Children’s Hospital systems and Medicaid/ Medicare. Compile and prepare annual termination files for archiving and microfilming. Regional welfare & humanitarian canning coordinator, The Church of Jesus-Christ of Latter-day Saints (non-profit), Aurora, CO, Mar. 2006 – Mar 2007 Volunteer duties were: coordinate 23 multi-state region cannery schedule for suppliers and volunteers. Act as a liaison between cannery director and staff and 23 multi-state regions. Communication via: email, fax, phone, and meetings. Hold training seminars. Compile regular cannery statistics and create and submit reports to cannery Vice President, MultiDeals, Inc., Denver, CO, Oct. 2001 – 2006 Vice President - Ran successful online eCommerce business. Accounting: AP/AR/GL (Accounts receivable/Payable, General Ledger), Tax accounting, Sales Tax (State, County, City, etc.), handle cash, checks, money orders, online payment account. Make daily business deposits. Process credit card transactions. Human Resource functions: hiring, staffing, payroll, employee management, and training. Sales: web advertising, marketing research, international & domestic. Set competitive market product pricing. Achieved over $130,000 in sales. Supplier Management: develop wholesale supplier relationships, negotiate pricing agreements, import products from international vendors. Stock products, inventory control, office supply management, customer order fulfillment. Shipping & receiving. Customer Service functions: order fulfillment, shipping & handling. Business finance management. Digital photography: original photo shoots, image touch-up and editing. Sales Representative, Continental Airlines, Salt Lake City, UT, Mar 1994 - Jul 2004 Sales Representative for Vacation Packages – I started as a general sales representative, six months later, I was recruited to international sales. Shortly thereafter, I was promoted to OnePass Rewards domestic department. I was promoted again to International Rewards. A few years later, I took a position in the exclusive Partner Rewards department. I worked with other airline carriers to book flights for our reward members. Years later I applied for and was accepted to the new desk opening for Continental International Vacations. My duties were to take inbound calls, help customers customize their vacation travels around the world. Arranged travel packages, which included air, hotel, car and local attractions using corporate computer system. I was sent on trips around the world to inspect properties and bring information back to train other agents so they could become more knowledgeable with the international areas that they were selling to. Destinations included: USA, Europe, North and South American, Asia and Mexico. Secretary and Board Member, Rocky Mountain Amenities of Colorado (non-profit), Arvada, CO, Feb 2003 – Nov 2004 Planned agenda for meetings, kept minutes and recorded action items. Additionally, I wrote & published organization training material. Recruited and trained volunteers for the organization. I helped grow the organization from three to thirty volunteers. This organization helped provide goods and services up to 1,000+ needy families, and other charitable organizations such as foster families, battered women’s shelters as well as other shelters in the Denver metro area each week. Acquired accounts with local businesses to donate surplus items to this organization, and keep up good relations with accounts. Managing volunteers to properly gather goods and distribute where needed. Education Salt Lake Community College, Salt Lake City, UT AA Candidate Major: Business Snow College, Ephraim, UT Major: Business Arvada West High School, Arvada, CO High School Diploma Accomplishments During my time as Vice President of MultiDeals, Inc. I helped grow the company and helped to keep it profitable. We reached over $130,000 in sales and had several employees which I managed. During my time as a sales rep for Continental Airlines, I consistently ranked among the top 10 out of 500 agents. Additionally, I received several ‘Orchid Letters’ which are letters written by the satisfied customers specifically pleased about their positive experiences with me as their agent. I also spent 19 months in Switzerland doing community service for a non-profit organization. While there I learned the German language and gained extensive leadership experience.