SAP Solution Brief SAP® MANAGER SELF-SERVICE Success in today’s economy GETTING AHEAD IN CHALLENGING TIMES is a difficult proposition – one Human capital and financial management are two effective strategies your enterprise can use to stay ahead of the that is rife with challenges. competition. The key to making them work is to make critical Enterprises must compete in information available beyond the walls of the human resources global marketplaces that are and finance departments – and to get that information out of unpredictable, dynamic, and back-end systems and into the hands of managers so they can leave little room for error. make smart decisions that support corporate goals. They must bring quality To put successful human capital and finance management products or services to strategies into practice, your enterprise must be able to market faster than ever accomplish these vital goals: before, often with fewer • Attract stellar candidates and motivate employees resources. And they must • Plan, measure, and influence business outcomes • Identify and reward top performers maximize productivity and • Reduce costs cost efficiency in the face of • Make business processes more efficient widespread corporate • Empower your managers with the right information at the restructuring. right time • Turn administrative tasks into productive processes Providing managers throughout your enterprise with tools that help them accomplish these goals quickly and easily has a profound impact on your company. All your managers become more efficient, effective, and proactive. And these tools enable them to run their departments in line with your enterprise’s objectives. Empowering managers to execute human capital and finance By giving managers fast access to important information, management strategies for budgeting, recruitment, SAP Manager Self-Service frees HR and finance professionals – compensation, and cost management also creates real return on and all the managers at your enterprise – from mundane investment (ROI) for your finance and HR departments. Tools administrative responsibilities and makes the entire company that bring these strategies to life cut down on the number of more productive. phone calls and requests made by managers to various departments and, by doing so, free up your HR and finance staff ATTRACT STELLAR CANDIDATES AND to focus on strategic activities. The tools automate paper-based MOTIVATE EMPLOYEES processes, such as requests for master data changes or Because managers are closest to their employees, they know best performance appraisals. They also leverage HR and financial how to motivate them. They also know best how to determine back-end systems by making pertinent information available to personnel strategy for their departments and how to retain managers throughout your enterprise. their human capital. SAP Manager Self-Service gives managers a complete suite of tools that lets them play an active part by MANAGER SELF-SERVICE: triggering administrative processes and relieving the HR EMPOWER YOUR MANAGERS TO MANAGE department from frequent or unnecessary contacts. By providing SAP® Manager Self-Service capabilities, mySAP™ Human Resources (mySAP™ HR) and SAP Manager Self-Service provides real-time access to critical mySAP™ Financials enable your managers to identify, retain, information like employee data, salary history, and organization and reward top performers; recruit the right people; and make transfers. Managers can also initiate personnel change requests, smarter decisions – all without having to turn to the HR and which automates costly and time-consuming paper-based finance departments for help. The intuitive, easy-to-use self- processes. Easy-to-use workflow tools ensure that requests are service functions can pull data from disparate sources, sent to the appropriate individuals for approval and execution. empowering your business teams to get the most out of their staff and supporting efficient and proactive management of All this means that your managers have the right information employees and budgets. they need to make the right staffing decisions for their departments. SAP Manager Self-Service also enables your managers to minimize cost overruns, identify problematic budget items PLAN, MEASURE, AND INFLUENCE easily, and manage their cost centers and project costs in a BUSINESS OUTCOMES timely manner. Managers receive daily alerts about critical cost One of the biggest hurdles managers must overcome if they are data. In addition, managers can drill down to the root of a to plan and influence business outcomes is the “information problem, which eliminates the need for lengthy phone barrier.” Many managers don’t have easy access to basic conversations and correspondence with the HR or finance corporate strategies and policies and, as a result, find it difficult departments. Once an incorrect posting, budget shortfall, or to manage in a way that supports the enterprise’s objectives. error in master data has been identified, the manager can request corrections online using an easy-to-use, standard form. The correction request is routed to the appropriate individual, allowing the manager to monitor its progress and eliminating unproductive tasks. SAP Manager Self-Service helps your managers leap over the SAP Manager Self-Service provides a robust self-service information barrier with a number of powerful features. First, compensation planning tool for completing and viewing the manager self-service capabilities simplify performance appraisals online and rewarding employees for their appraisals and make it easy to create meaningful employee performance. Managers can use the self-service tool to identify objectives. Second, rather than requiring you to contact the HR and retain top performers, positively affect retention rates, and and finance departments for reports, guidelines, and forms, the improve employee morale. Your managers can also award fair self-service functions put the information your managers need compensation based on employee performance – without the right at their fingertips. Third, features like key performance usual administrative headaches. Simply put, the manager indicators and analytical tools allow managers to be proactive self-service capabilities allow your enterprise to retain and and address situations before they become problems. maximize its most valuable asset – your employees. Another challenge that takes up hours of your managers’ REDUCE COSTS time each month is analyzing costing data posted to their cost An objective of every company is to reduce costs. One of the centers and projects. Researching cost overruns, checking best ways to achieve this goal is to provide your managers with budget availability, and fixing incorrect postings are usually tools to manage cost exposure within their departments. even more burdensome tasks. SAP Manager Self-Service helps your people manage cost and SAP Manager Self-Service provides information on costs when budgets easily and in a way that supports corporate strategy. your managers need it and informs them when critical Self-service functions give managers access to comprehensive thresholds they’ve defined have been reached. For example, a reports for their cost centers, which helps them run their manager can be informed of a cost variance greater than 10% in departments in a fiscally responsible manner. SAP Manager the current month or of reaching 90% of an allotted project Self-Service includes the most comprehensive suite of budget. The manager can use the self-service functions to predefined content available, which saves you the cost of having research critical data in more detail and immediately request to develop it in-house. SAP Manager Self-Service also provides adjustment postings – all from a single, easy-to-use interface. data from the HR and finance departments, which helps Perhaps most important, SAP Manager Self-Service supports managers better understand how their departments impact the customization of all content, making it flexible enough to meet entire enterprise. the unique needs of your enterprise. Here’s another way that SAP Manager Self-Service helps your IDENTIFY AND REWARD TOP PERFORMERS company. One of the most significant corporate expenses is Ask managers what’s one of their toughest tasks, and they’ll business travel. SAP Manager Self-Service lets your managers usually say it’s determining appropriate compensation for their control these expenditures using an easy approval and rejection employees. In fact, most managers struggle with spreadsheets process. With this and other self-service functions for proactive and have to make numerous calls to the HR department to cost control in SAP Manager Self-Service, you achieve an determine pay increases. immediate return on investment at your enterprise. SAP AG Neurottstraße 16 69190 Walldorf Germany T +49/18 05/34 34 24 * F +49/18 05/34 34 20 * * Subject to charge www.sap.com MAKE BUSINESS PROCESSES MORE EFFICIENT TURN ADMINISTRATIVE TASKS INTO Once managers have been alerted to an issue that requires their PRODUCTIVE PROCESSES attention, SAP Manager Self-Service empowers them to act One of the best features of SAP Manager Self-Service is that it’s decisively and intelligently. fully integrated with mySAP™ Enterprise Portal. This means that, in addition to the content that mySAP HR and For example, a manager may need to request a change to a mySAP Financials provide, you can give your managers personnel record. The self-service capabilities let your managers powerful knowledge management tools, news feeds, and other initiate changes and track those that require further action on vital information. their part. Workflow tools ensure that requests come into your HR department through a single channel (instead of by paper, The advantages to you? Your enterprise gets the maximum phone, and fax as well as by e-mail), which allows HR value from these robust functions, while their tight integration professionals to respond to queries easily. allows the HR and finance teams to deliver to managers the information, tools, and alerts that they need. All this makes it Another way that SAP Manager Self-Service empowers your easy for managers to use critical resources and, most important, team with self-service tools: If managers identify an unusual to be productive. posting made to their cost centers, they can drill down to the source document. So instead of reacting to a query from the SEIZE THE FUTURE TODAY accounting department several weeks later, they can be In the information economy, smart human capital proactive and request an adjustment posting. management and cost management decisions will separate successful companies from unsuccessful ones. Enterprises that By providing all the information, reports, and forms that motivate and retain employees and give their managers the managers need, mySAP HR eliminates countless inquiries and tools to manage will be the ones that thrive and prosper. paper documents and reduces administrative costs. SAP Manager Self-Service empowers your managers to execute EMPOWER YOUR MANAGERS WITH THE RIGHT corporate strategies and makes the entire enterprise more INFORMATION AT THE RIGHT TIME competitive. SAP Manager Self-Service puts the HR department The manager self-service capabilities have an easy-to-use, at the center of the human capital initiative and helps your intuitive Web interface that acts as a single access point for all company manage costs – and integrates the work of HR and information. Your managers can find what they need, no finance professionals into the highest level of corporate decision matter where they’re located. SAP Manager Self-Service can also making. act as an umbrella solution – enabling you to use SAP and non-SAP solutions, along with your back-end systems and your To find out how SAP Manager Self-Service can make a intranet content, with a single consistent and user-friendly difference at your enterprise, visit www.sap.com or interface. http://service.sap.com/mss 50 059 137 (02/12/13) 2002 by SAP AG. All rights reserved. SAP, mySAP, mySAP.com, and other SAP products and services mentioned herein as well as their respective logos © are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. MarketSet and Enterprise Buyer are jointly owned trademarks of SAP AG and Commerce One. All other product and service names mentioned are the trademarks of their respective companies. Printed on environmentally friendly paper.