Calm What is Mediation?
Fair Mediation is an alternative for tenants to
avoid going to court over their problems
Shannon is a single mother with 3 children. Every with the landlord. The program is
morning she wakes up to her neighbor’s barking administered by Salt Lake Community
dog. Although she has talked to her neighbor and
the Housing Authority, it doesn’t seem to have
Action Program (SLCAP).
made a difference.
Who is Salt Lake Community Action
This morning when she fought to get her kids ready Program?
for school she noticed a dent in the wall. Now she is The Salt Lake Community Action Program
afraid of what the inspector will say when he comes
(SLCAP) is a not for profit organization
Landlord - Tenant in a week.
that provides a wide range of services
After Shannon gets off work a little early to pick up aimed at helping low-income people
Mediation her kids from school she has to buy more food with become self-sufficient. The mission of
the rent money due today. She has already received SLCAP is to eliminate poverty by creating
Program a warning from the landlord and is afraid to ask
him for an extra week to pay the rent. If she goes to
programs that empower low-income people
court she will lose her apartment and she can’t
to enhance the quality of their lives by
afford anything else. When she gets home she can’t having them design and implement
find a place to park because her spot is taken strategies that will create solutions to their
problems. Mediation is one the best
If you have ever felt like programs to accomplish this purpose.
Shannon, you need to read this What is the Landlord - Tenant Mediation
brochure about mediation. Program?
This mediation program is designed to help
tenants express their concerns to their
landlords in a safe environment. Instead of
going to court to fight with their landlord,
tenants can have a productive discussion
about the situation. With the help of a
neutral volunteer, tenants can explain to
their landlord the reasons for their
problems. Landlords can also explain their
Communication Safe reasons for issuing a warning. Together,
Cooperation Neutral/Impartial with the help of a mediator, the tenants and
Discussion Voluntary the landlord can ensure that they
Equitable Satisfying understand one another clearly.
Who Can Try Mediation? Mediation Session: Responsibility of the Mediating Parties:
S Tenants who have received at least - The session will begin with the mediator -Both parties should plan on 1 ½ - 2 hours
one warning. explaining her/his role during the process, for the mediation session.
S Landlords who would like to including expectations of both parties and -Both parties are permitted, but not
resolve conflicts with tenants. the actual process. required, to bring an advocte to the
- When the mediator completes her/his session.
Who are the Mediators? opening statement, both the tenant and the -Both parties should come with an open
S All of the mediators are landlord will be given equal time to mind and a readiness to listen to the other
professionals who volunteer their express their concerns. party without interrupting.
time without charge to help tenants - The mediator will facilitate a discussion -Both parties must be considerate of the
and landlords communicate. about the issues determined in pre- mediator’s volunteered time and provide
S All of the mediators have received mediation. notice of schedule changes.
professional mediation training. - The mediator will help both parties -Failure to meet the terms of an agreement
S They are neutral third parties who brainstorm and discuss possible solutions will result in further eviction warnings and
do not take sides and who do not to the problem. eventual court proceedings for the tenants.
make decisions for the tenants or - A caucus, confidential meeting between
landlords. the mediator and one of the parties, may be So What Do You Get From Mediation?
S They help both sides of a conflict used equally by both parties to discuss < A Fair Shot
communicate and understand what confidential matters with the mediator. < Control of Decisions
the problems are. - As an agreement is reached between the < Avoid Court
S They help both sides come up with landlord and tenant, the mediator will write < Maintained Relations
ideas to resolve the conflict. the agreement for both parties. < Chance to Express Concerns
< Chance to Resolve Concerns
How Does the Process Look?
The mediation coordinator will contact the Don’t wait until you are out of options;
tenant and the landlord separately to contact us for your opportunity to resolve
schedule individual meetings or telephone your concerns through mediation:
calls with each.
During the appointment or conversation the
mediator will gather only enough Josie Turner
information from the parties to determine Program Coordinator
what the issues of the conflict are. Landlord/Tenant Mediation Program
(Arguments and further discussion will be 764 South 200 West
heard during the actual mediation session.) Salt Lake City, UT 84101
A date for the mediation session will be (801) 359-2444