Modems 2) High Quality Telephone Cord - Its true; cheap phone cords can reduce signal strength and quality, thereby contributing to slower connection speeds. 3) Use Data Quality Cabling - When installing telephone wire between the phone company´s terminator block and your phone jack inside the house, be sure to use data-quality, twisted pair wire. 4) Minimize other equipment - If possible, use a dedicated phone line. If you are sharing a phone line with a fax machine, plug the modem into the wall and then the fax machine into the "phone" plug on your modem so that no other equipment is between your modem and the telco. Basically, anything you can do to reduce other equipment on the same phone line will improve signal strength and quality. 6) Use a phone number close to you - Your distance to your local CO as well as the distance to the number you are dialing may affect your connection speed. Basically, the closer you are, the fewer the number of switches or repeaters your signal may have to go through before arriving at its destination. Each of these devices can cause signal quality and speed loss. This generally occurs only in areas using older telco equipment. Below are some suggestions for obtaining a better connection. 1. Too many phones on the line…. Disconnect any extra phones that you may have on the line that your computer is dialing on, for it will drop the integrity of your speed and connection. 2. Use Data Quality Cabling - When installing telephone wire between the phone company´s terminator block and your phone jack inside the house, be sure to use data-quality, twisted pair wire. Also, make sure you disconnect any extra wire connected to the phone line which can bring down the speed and integrity of the connection. 3. Your phone may have static or noise on the line. (Even though you can't hear it.. It may still be there.) Call your local phone company and ask them to check the phone line for noise or problems. 4. Do you have a brand name modem? Brand name modems such as US Robotics (Now 3Com), are the best in the industry. If you have an old computer such as a Packard Bell, consider getting a new modem. Older modems can have problems working on phone lines. The newer ones will give you better speed and stability. Website Setup Your Page : If your userID is “ispwestuser”, your Web page URL will be: “http://members.ispwest.com/ispwestuser“ You can create your homepage using any html editor or webpage designing program. After creating the html files, you will need to upload your pages and files using FTP (File Transfer Protocol). Note: The filename for your start page must be “index.html” Link to Cute and Ws_ftp for download Transferring Files: When you connect to the web server, you will be connected directly to the root directory of your account. WS FTP Pro will display a split screen where files on the left-hand side are those located within your own computer. Files on the right-hand side are those, which are stored in your account. You can transfer files directly to the root level and/or create subdirectories. To make your Home Page load automatically, you will need to name your main start page html file, "index.html" in lowercase and upload it to the root directory of your account. To upload a file, simply highlight the file(s) on the left and click the right-arrow button ("-->") located in the center of the screen. For more functions and help with WS FTP Pro please see their help file. As soon as you upload files to the web server, it is available for all to see. Dial and email with other computers Can I use your service on more than one PC? Yes. You can place your access and email configurations on multiple computers. Keep in mind that only one can access our network at a time. Our network does not support concurrent usage Can I use my account while traveling? Yes. If you have a portable computer, simply choose an access number in the area of your travel. If you do not have a portable computer, you can use your access settings in any Browser's dial-up network utility. Dial up Do I need to download your software to access your network? No. Most browsers have a dial-up networking utility. This service is found in the "MyComputer" folder. It will require you to add your login username, password and a local access number. Local access numbers can be found on our website (link on homepage) you can check your e-mail from any POP'3 e-mail program (Outlook Express, Outlook 97, Netscape and More), or you can check it online : if your e-mail address ends with : @aaahawk.com click here What is a domain name? A domain name is simply a familiar name or series of words that are used to identify a unique IP address. For instance, www.car.com is much easier to remember than its IP address of 8 numbers. With domain names you can remember our name Aplus.Net and find us on the Web without having to memorize the numerical addresses. How do I register a domain name with Aplus.Net? Registering a Domain Name with Aplus.Net is fast and simple! Just 4 easy steps! Step 1. Check for domain name availability. Simply type in the domain name you wish to check (e.g. www.aplus.net) to verify that it is available. Click “go.” This might take a few seconds depending on your modem speed, as you will be performing a WHOIS query to determine if the domain is available. Step 2. Simply place a check in the box next to the name you would like to register and then click the “Register” button to confirm you wish to register. If you would like to search for additional domain names, click “update selection” and then search for another name. Step 3. Select a plan then click “register.” Step 4. Please complete the sign up form What do I need in order to register a domain name? To register a domain name with Aplus.Net, you only need to provide your Contact and payment information. If you do not have a “Contact Handle”, Aplus.Net will automatically create one for you. A Contact Handle makes ordering more domain names in the future even easier. If you like, you can fill in your own DNS servers but you do not need to specify any DNS server information at this time. You will be assigned to Aplus.Net’s name servers or you can go back and fill this out later through the Domain Manager. How long does the Aplus.Net registration process take? Aplus.Net’s registration process should take just a few minutes. Your domain name will be reserved worldwide within 20 minutes of the subscription. The domain names ending with .com, .net and .org may take from 24 hours up to 72 hours, until they are accessible on the www. This is considered normal Internet propagation time. ccTLD's (Country Code Top Level Domains) - for example, .tv, .cc, etc. may take a few days until they are accessible on the Internet. Registration processing time is determined by the individual country's registry. As a courtesy for purchasing a domain name package, your newly registered domain name will point to a "Coming Soon" Web page customized with your domain name and eMail addresses. How many characters and what characters can a registered domain name include? Domain names have a variety of basic rules to help keep the Internet organized and make sure that websites are easy to find. Here are some basic tips: .COM, .NET and .ORG Domain Names .COM - to be used for commercial and personal sites .NET - recommended for companies involved in Internet infrastructure .ORG - recommended for not-for-profit organizations .TV – cc for Tuvalu, to be used by the General Internet Public for commercial and personal sites sites Use only letters, numbers, or hyphens ("-") Websites cannot begin or end with a hyphen Must have less than 63* characters, not including .COM, .NET and .ORG .com, .net and .org domain names exceeding a total of 26 characters are supported by most web browsers. However, certain web browsers, eMail programs and other Internet related applications may not support domain names over 26 characters. .CC Domain Names .CC - Cocos (Keeling) Islands to be used by the General Internet Public for commercial and personal sites Use only letters, numbers, or hyphen ("-") Cannot begin or end with a hyphen Cannot contain all numbers Must have at least 3 characters, but less than 47, not including .CC After selecting an available domain proceed by clicking the “Register” button and you will be guided through the rest of the easy registration process. What if the domain name I want to register is already taken? If the domain name you want is already taken you will need to try another search or simply select one of the suggested domain names on the availability results page. Try varied spellings, adding hyphens or shortening your domain name while checking for availability. What methods of payment does Aplus.Net accept? You may use a valid MasterCard, Visa, American Express or Discover Card. You may also elect to pay by ACH, check or wire transfer. *There is a $5 check processing fee. Your account will be activated upon receipt of your check. You must include the domain name(s) and registration number on your check. ACH "Automated Clearing House" This is a payment method by which we will withdraw funds from your checking account. You need to fill out an authorization form in order to authorize us to do so. There is a $5 transaction processing fee. Please send a check for the first payment only. All subsequent charges will be debited from your checking account. Your account will be activated upon receipt of your check. Bank Wire Transfer We do accept International Credit Cards. In order to provide further convenience to our International customers we accept wire transfer as well. Please specify "check payment" in the subscription form. Wire the funds to: Bank address: Wells Fargo, 4315 La Jolla Village Dr, San Diego, CA 92122 Routing# 121000248 Swift# WFBIUS6S Account# 0953035391 Company: Abacus America Inc, 5266 Eastgate Mall, San Diego, CA 92121. Please write the domain name and registration number on the wire transfer form before sending payment. Please add $10 to the total amount for bank fees. Domain names will be reserved worldwide within 20 minutes from the submission regardless of the form of payment. What is included in my Domain Registration Account? For $35.00 (annual fee) You will receive 2 preset eMail alias accounts when you register a domain with Aplus.Net for 1, 2, 5 or 10 years. info@your-personal-web-site sales@your-personal-web-site Free Web Hosting (small banner required) o Please Note: Personalized eMails are additional and we recommend you add a Web Hosting plan to provide you with complete flexibility. For $9.95 per month You will receive FREE Domain Registration, 5 eMail accounts and 500 MB of Web space. Domain Registration is for one year. Can I buy additional eMail addresses for my domain name? Yes, you may purchase an additional 10 eMail addresses for an extra $7.95 per month. Add more as needed! What is an IP Address? An IP address is a 32-binary digit number that identifies a specific computer, Website, Internet device or appliance that is online. The IP address is the underlying unique identifier of your favorite Websites. A domain name usually covers the IP address to make it easier to search for and remember. For example, www.disney.com is much easier than 255.255.0.3. What is a DNS (Domain Name Server)? A DNS server is a computer that is connected to the Internet and is responsible for or assists in distributing domain name zone file information, which translates your domain name into an IP Address and specifies the mail server(s) responsible for eMail distribution for your domain name. DSL Support General DSL Information DSL stands for Digital Subscriber Line, which simply put is just a high-speed connection to the Internet. What are the speeds available with DSL? The standard DSL speeds are 128Kbps, 144Kbps, 192Kbps, 384Kbps, 768Kbps, 1.1Mbps, and 1.5Mbps. I Have 768Kbps DSL and I'm only getting 96KB a second in my browser, Why?? That's what you should be getting, The Kbps abbreviation on the DSL connection speeds means Kilobits per second, The download speed in your browser probably shows KB/sec or KB means Kilobytes. Kbps = Kilobits KBps = Kilobytes 1 Kilobyte = 8 Kilobits 768(Kbps) / 8 = 96(KBps) Mbps is Megabits Mbps = 1000Kbps 1.5Mbps is the speed after 768Kbps. Can also be known as 1500Kbps. (Actually 1544Kbps.) Just think of modems, a 56Kbps modem doesn't download at 56KBs in your browser, it will download at a max of 7KBps. What's the difference between IDSL, SDSL, and ADSL? SDSL - Symmetrical Digital Subscriber Line. (or Synchronous DSL, either works) SDSL only needs one physical line to the Router/Bridge and can get high speeds up to 1.5Mbps Upstream and Downstream (Uploading and Downloading). IDSL - ISDN Digital Subscriber Line IDSL can not get speeds higher then 144/144Kbps, It basically is very close to IDSN speeds, but its completely dedicated, and much more reliable. ADSL - Asymmetrical Digital Subscriber Line (or Asynchronous DSL) ADSL Is like SDSL, except the most of the available bandwidth is on the Downstream, All ADSL connections have a higher Downstream then Upstream, such as 1.5/384Kbps. Can DSL customers still use their telephone with DSL installed? Yes, DSL customers can still use their existing telephone line for voice and the DSL connection simultaneously. Installing DSL adds a new Physical line from the box to the house/office. It will not effect voice, fax, or any line in any way. Can my ISDN line be converted to DSL? Yes, Inside ISDN lines can almost always be easily converted for use with DSL. How do I find out if I can get DSL? Call APLUS.NET, at (888) 301-2516, to find out if DSL is available in your area. Is DSL connected all the time like Cable? Yes, DSL is a dedicated connection, it will always be connected to the Internet. There is no need to dial in with your computer, you merely have to turn your computer on. What kind of security does DSL have? The best standard security available through A+Net is NAT (Network Address Translation). With a NAT DSL network configuration, the only Static IP address in your network is set on the router itself, All the machines have Internal IP address, which can NOT be seen by anyone outside of your LAN whatsoever. But, the beauty of NAT is that you can still run servers, by configuring the router to allow certain incoming requests to go to certain Internal IP addresses inside your network. (Such as an FTP servers, mail servers, etc) What is the Advantage of DSL over Cable? DSL Speeds are guaranteed, the bandwidth that you purchase (such as 768/768Kbps), is only used by you. Cable modems share their bandwidth with other Cable connections in your area, the bandwidth with Cable is shared, and therefore the speeds are not guaranteed. DSL is perfect for running servers, Such as HTTP, FTP, SMTP, POP3, etc. You have full ability to run all the servers you want. Most Cable companies require you to get a much more expensive account if you wish to run servers. There are many other Advantages of DSL over Cable. For more information call APUS.NET at (888) 301-2516. DSL Support LAN setup and Cabling Configurations LAN (Local Area Network) is basically the connection of your Computers to the DSL (in this case). Here's what's needed: Every Computer MUST have an Ethernet Card installed in it. You can get one at any Local computer store, there are two types, 10Base-T and 100Base-T. For standard configurations you will want a 10Base-T. If you are connecting multiple computers up to your Router/Bridge, you will want to purchase a Hub as well. Once again the 10Base-T vs 100Base-T applies here as well. The router or bridge talked about is provided by A+Net, and will be installed by Covad or Northpoint, depending on which service you get. Hub Small device with multiple ports on the back, ranging from 4 to 8, to 16, and much higher. Ethernet card Hardware that must be installed on your computer for DSL to work. Can be purchased at any local computer store. Router Routers are installed by Covad or Northpoint and provided by A+Net, Routers have their own IP Address and usually contain a built in firewall or other security options of some sort. Bridge A bridge basically acts as a Bridge between the ISP and the Computer hooked up to the Bridge. A Bridge does not have its own IP address, and basically is just a modem, that connects your machine to the Internet, it has no security features. What's the Difference between crossover and straight thru cables? The wiring in a crossover and straight thru (or standard patch cable) is different. They have different purposes in different LAN configurations. Crossover cables almost always have the word Crossover written on the cable itself. If they do not, odds are it's a Straight Thru cable. (aka Regular Patch cable.) How to tell Straight Thru vs. Crossover: The main way to tell would be to hold up the ends together, the wiring is the same on both sides, its Straight Thru, if one side has opposite wiring, its a Crossover. If you do not have the correct type of cable in the correct place, your LAN will NOT work. Where to use a Crossover, and Where to use a Straight Thru: All Ethernet cables going out of the router use standard ports. (1-4, etc) All connections going TO a computer mean into the Ethernet card in the computer. From a Router or Bridge to a Hub: Crossover into standard port. (i.e. port 4). *From a Router or Bridge to a Hub 2: Straight Thru into Uplink port. From a Router or Bridge to a Computer: Straight Thru into Ethernet card on PC. From Hub to Computer: Straight Thru * If you want to use your uplink port on your Hub, it is usually possible to use a Straight Thru from the Router to the Uplink port of your Hub. What is the difference between 10Base-T Ethernet Cards and 100Base-T cards? (and hubs) 100Base-T is faster then 10Base-T. That's about it. All of our Routers and Bridge hardware is 10Base-T. It might seem odd that its using the slower of the two, but the reason why is that the Data being transferred does not use all of the 10Base-T, DSL does not travel fast enough to require a 100Base-T. Therefore they are all 10Base-T. The advantage of 100Base-T would be for faster connections directly from Computer to Computer, on the LAN. For directly transferring files. The only problem is compatibility. The following is an example of Incompatibility. If you have a 100Base-T Ethernet Card in your computer, and a 100Base-T NON-Switching, or Auto sensing Hub, hooked up to one of our Routers. Your DSL connection Will not work! If using a Hub that is 100Base-T with your DSL connection, make sure it is a Switch, or An Auto sensing Hub, so it knows that what its connecting to is 10Base or 100Base. Otherwise just get a 10Base-T Hub, and Ethernet Cards. What is the difference between a Router and a Bridge? How do I know which is which? The configuration of a Router and a Bridge is different, Bridge setups will always have static IP's set to the machines, but not the Bridge itself, Router will always have a static IP on the router, but the Machines can be setup with either NAT Ip's (Internal and protected), or Static Ip's. See Section 3 in table of contents for information on the setup in your machine. Router A Router is, simply put, a small computer, which provides the Internet connection from the DSL Line, to your computer. The Router can be configured to do many things, Such as running NAT (Network Address Translation), running firewalls, allowing ports in. It has its own IP address And can be connected to Remotely via Telnet. Some Routers come with their own GUI software for easy configuration. (see Router manual). Bridge A bridge is more along the lines of merely a DSL Modem. It does not have its own IP address, and cannot be configured. All settings are set in the computer, or computers that are hooked up to the Bridge. Web Support How to create your web page 1. Web pages are written in a language called HTML. If you are not familiar with the HTML language, don't worry. There are editors which will allow you to create your web page interactively. Here are some good editors: Macromedia Dreamweaver - Macromedia Dreamweaver 4 has everything you need to develop a professional Web site. Now you can build Macromedia Flash graphics directly in Dreamweaver. Netscape Communicator - The Netscape Composer which comes with Netscape Communicator is an easy to use editor for writing web pages. Microsoft's Front Page - Microsoft's HTML editor 2. Your main page must be called index.html (or index.htm if your system doesn't allow long names). If you want to learn the HTML language and develop professional pages you can find the complete HTML manual at www.w3.org 3. After you have designed your web page you need to upload it to our server. The good HTML editors, like Dreamweaver, have upload/publish features. Also, you can use any FTP program to upload your web pages. You will find some upload instructions at your webpage location (usually it would be http://users.abac.com/username). If your personal web page doesn't exist yet please fill out the Personal Web Space Request Form. If you have your own domain, please check your home page http://www.yourdomain.com for instructions on uploading. If your web site doesn't come up, please check if your domain name is registered. If you have any questions please email email@example.com. 1. How do I upload my web page? We recommend using an FTP program - ws_ftp or CuteFTP 2. How do I upload with ws_ftp? Start ws_ftp and create a new profile. For "Profile Name" choose something you will remember. For "Host Name" enter the name of your web site, e.g. www.yoursite.com. If you are uploading web pages to you personal web space account use users.abac.com for the hostname. For "User ID" enter your username (shell login), and for "Password" your password. Make sure "Anonymous" is NOT checked. After the connection is established, on the left side you will see the files and directories on your local computer, and on the right side the files and directories on the web server. If there is a directory called 'html' change there. Select the files on the left side and use the "->" button to transfer them. Use ASCII mode for .html files and perl scripts (.pl) and BINARY mode for the pictures (.gif, .jpg, etc.), movies and sounds. 3. How do I upload with CuteFTP? You need to "Add site" - for "Site Label" choose something you will remember, "Host Address" is www.yoursite.com (or users.abac.com if you're uploading a personal web page), for "User ID" and "Password" use your username (shell name) and password. "Login type" should be "Normal". After you add the site, click on "Connect". After the connection is established, on the left side you will see the files and directories on your local computer, and on the right side the files and directories on the web server. If there is a directory called "html" change there. You can drag files between the local and the remote window. Use ASCII mode for .html files and perl scripts (.pl) and BINARY mode for the pictures (.gif, .jpg, etc.), movies and sounds - the buttons for changing the mode are on the right end of the button bar. 4. How do I upload with FrontPage 2000? FrontPage support is available for Solo IV, V, "Senior" web hosting accounts and above. Start FrontPage, and select "Open an Existing FrontPage Web". Press the "More Webs" button. In the "Select a Web server or disk location" enter the name of your web site: www.yoursite.com, and press the "List Webs" button. In the list box should appear "", double-click on it. 5. I found a perl script CGI on the internet, how do I make it work? First, you need to find out if your web site is hosted on Unix or NT server: o If your site is on NT:The file should have an extension .pl - that's how the web server will know that it's a perl script. Unfortunately, most of the perl scripts you will find on the Internet are designed for Unix, not for NT, so they might not work. o If your site is on Unix:Open the file in a text editor - the first line of a perl script should read:#!/usr/local/bin/perlCheck if the script requires more files that need to be uploaded as well (e.g. if you see a line 'require "cgi-lib.pl";' you need to upload the file cgi-lib.pl as well). If you don't have a dedicated cgi-bin directory, the file should have an extension .cgi - that's how the server will know that it's executable. If you have a cgi-bin directory (note that you can't just create a directory named cgi-bin, it has to be there already) the files can have any extension (or no extension at all).You need to change the permissions on the script to make it executable for "everyone" (see the next question). If the cgi script writes to a file, that file needs to have "write" permissions for everyone. Make sure you upload the file in ASCII mode. 6. How do I change file permissions with ws_ftp or CuteFTP? In ws_ftp click on the remote file to highlight it, and then right-click on it. Choose "chmod (UNIX)" from the menu - CGI scripts (.pl, .sh, etc.) need to have "Read" and "Execute" permissions for everyone.In CuteFTP click on the remote file to highlight it, and then right-click on it. Choose "Change file attributes" from the menu. For CGI scripts (.pl, .sh, etc.) use "Read All" and "Execute All". 7. My account supports Frontpage, but I cannot publish. What am I doing wrong? Propably nothing; even if your account supports Frontpage, we must manually install Frontpage server extentions on the server. Since installing these extentions makes it unadvisable to connect through standard FTP, we initially set up the directory normally and wait for your request to install the special (proprietary) extentions. 8. Other FrontPage problems FrontPage has other various bugs, too many to cover here. You can try contacting Microsoft Tech Support, but they usually blame it on the ISP - their most frequent answer is "have your provider reinstall your FP extensions". To make me happy, you might want to ask them what caused the problem in the first place :) Reinstalling the extensions will fix the problem in most cases but sometimes it requires deleting your whole web site and we might ask you to re-upload everything. When I try to view my page after uploading, All I see is "Index of" and a list of files. Where is my page? You must name your main page (homepage) index.html, or index.htm for Frontpage. This is the only way for the server to determine which page is the page to open first. Also, the index page must be sitting at the root level (not inside any other folders). Q: I just updated my webpage, but when I try to view it the webserver shows me my old page? A: Your old page is still in the cache of your browser. Netscape 2.01 has a bug related to daylight savings time and it doesn't recognize files updated in the last one hour as 'new'. Clear the cache of your browser (for Netscape go to Options | Network Preferences | Cache). Q: I am using <insert provider here> services, and my Internet programs work fine. However, when I try to use your dial in numbers my programs don't work. A: Many nationwide service providers are using their own network protocols which are NOT COMPATIBLE with the PPP/SLIP standard. These protocols are designed to redirect network output to your programs. Download and install our Internet software (it's available for windows 3.x, windows 95 and Macintosh). PPP/SLIP gives you your own virtual IP address to put you directly on the Internet. Q: Can I use the Trumpet Winsock under windows 3.x to connect to A+Net? A: Yes, but you need a special login.cmd script (click here to download it). Copy the login.cmd in your trumpet directory, then start the TCP manager, and go to the menu topic PPP options. Put your username and password there. We do not recommend using the trumpet winsock, please use Microsoft Internet Explorer 3.03 with TCP/IP Stack & Dialer for Windows 3.1 Q: How do I configure Netscape to use email and News? A: Choose from the menu Options | Mail and News Preferences | Servers and specify our servers there. Our news server is news1.abac.com, our Incoming Mail (POP3) server is mail1.abac.com, and our Outgoing Mail (SMPT) server is smtp.abac.com. Q: Which version of MacOS for Macintosh do I need to be able to run Internet software? A: You need MacOS 7.5.1 or higher and at least 8MB of RAM. Q: Can I use Microsoft's FrontPage to design my web pages? Microsoft still doesn't have the FrontPage extensions available for our server and OS versions, so you will have problems uploading your web pages directly with FrontPage if your web site is on our Unix servers. However, you can still use FrontPage to design your pages, and use any FTP program to upload your web pages. If your web site is on our NT servers you can upload with FrontPage (see below) Q: Can I use Netscape Navigator as an FTP program? (e.g. to upload my web pages?) Yes, please click here for more details.