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					PART 3


1. Your company would launch an advertising campaign and would like to
select a person to publicise your product.
A. what’s the advantage and disadvantage of choosing a person from within
the company.
B. how to select the person.


2.Your financial company would like to retrain the staff to be the sales
person.
A. how to identify what kind of staff could receive retraining.
B. how to motivate the staff to be sales person.


3. Your company's sales volume of your car products has decreased and your
company has decided to relaunch to a younger market.


A. should your style and model name be changed.
B. what kind of advertising media should be chosen to promote the product.


4. Your company would like to establish chain stores in other region.


A.the advantages of using local suppliers.
B.what are the practical steps to implement the plan.


5. You company needs to relocate several members of staff to a new branch
opening in another part of the country.


A: Which types of financial incentives the company could offer to staff
B: What information staff would need to know about the new location.
6. Attending Trade Fairs
Your company has been invited to take part in a trade fair, which will
take place during the busiest time of the year. You have been asked to
decide whether staff should be sent to this trade fair.
*what the advantages and disadvantages are of attending trade fairs
*which members of staff would most usefully represent a company at a trade
fair
Model Answer 1:
A: You know our company has been invited to this year’s Guangzhou Trade
Fair in July. But July is our busiest time. So we have to decide whether
to send our staff to attend this fair. What’s your opinion?
B: I think we should send our staff because….
A: I agree with you. From my point of view, we should…because….
B: Which members of staff will you choose to represent our company to
attend the fair?
A: My ideal members of staff are … You know…
B: I think that is the exact reason why we should …
A: I am very happy that we hold the same idea.
B: So let’s make this decision.
A: Ok. I’ll let our boss know our decision this afternoon.


Model Answers2:
A: You know our company has been invited to this year’s Guangzhou Trade
Fair in July. But July is our busiest time. So we have to decide whether
to send our staff to attend this fair.
B: I think we should send our staff because…
A: To be frank, I don’t agree with you…
B: But the fact is we can benefit much more from sending our staff to the
fair than keeping them at work. You know…
A: Ok, maybe you are right.
B: Let’s move to the next agenda. Which members of staff should our
company send?
A: …
B: I agree with you. …
A: Ok. Let’s make this decision.
B: Ok. I’ll let our boss know our decision this afternoon.
7. Promoting Tourism
An international conference on tourism will held soon. You have been
appointed to a committee which will make recommendations on how your
region should be promoted at the conference.
●Which types of tourist attractions and facilities generate most income
from foreign visitors?
●How other attractions and facilities should be promoted effectively to
foreign visitors?


8. Recruitment Video
Your company wishes to recruit more young business graduates. You have
been asked to produce a recruitment video, which will be used to attract
more job applications from business students.
●What types of information about the company to include in the video?
●Which members of staff should be involved in making the video?
9. Foreign Workers
Your company has recently singed an agreement with a foreign company,
which means that foreign business people will be working in your company
for short periods. You have been asked to help with preparations for their
arrival.
●How to familiarize foreign business people with the working practices
of your company?
●What arrangements need to be made for the foreign staff for outside
working hours?


10. Newspaper Article
A local newspaper is planning a series of articles about successful
companies in the area, including your company. You have been asked to
communicate with the newspaper about the content of the article on your
company.
●What kinds of information about the company should be included?
●How the company could benefit from the newspaper article?


11. Cost cutting
Your company has decided to try to reduce costs. You have been asked to
investigate the possibility of cutting the financial costs of operating
your department.
●Which are the areas where costs could be cut?
●What problems might arise from cutting costs?
12. Customer complaints
Your manager is not satisfied with the way staff reacts to complaints from
clients about products or services. You have been asked to suggest how
this could be improved.
●How the company can make effective use of will be available in the new
office?
●What training will be needed for these jobs?


13. Staff recruitment
Your factory urgently needs to recruit a large number of temporary staff
in order to fulfill an unexpected order. The staff needs to be ready to
start work as soon as possible.
●What you need to do in order to find suitably skilled staff?
●What type of induction program the new staff will need before they start
work?
14. Modernization Program
You work for a large company which has decided to introduce a program of
modernization and improvement. You are involved in setting up this
program.
●How to prepare staff for major changes within the company
●What other factors have to be considered when introducing major changes
in a company


15. Language Courses Abroad
Your company has offered you the opportunity of attending a six-month
English language course abroad. You have to decide whether to accept, and
are therefore going to attend a meeting to find out more about the offer.
●What the advantages are of learning languages abroad
●What plans you will have to make for work and home if you go away for
a long period


16. Potential Supplier
A potential supplier will soon be visiting you at your workplace. You think
this supplier and the products or services they offer could be very
important for the future of your company.
●What you need to find out about the supplier and the products or services
before the visit
●How you could entertain the supplier the negotiations


17. Foreign Business Travel
Your company has decided that it needs to introduce a clear policy on
foreign business travel. You have been asked to help draw up the
guidelines.
●What the various reasons are why members of a company make business trips
abroad
●In what ways a company might be affected if the number of foreign
business trips was reduced


18. Your company is going to be included in an international directory
of all the types of businesses operating in your country. You have been
asked to write a brief profile of your company for the directory.
●What information you will include about your company
●How the directory would be useful to companies


19. Teamwork
Your company is keen to encourage staff to work together in teams. You
have been asked to suggest ways in which this could be implemented.
●How to convince staff of the advantage of teamwork
●How to evaluate the results of the company's policy


20. Staff Fitness
Your company is keen to have a fit and healthy workforce. You have been
asked to suggest ways in which this could be achieved.
●What the advantages are to a company of having a fit and healthy
workforce
●What facilities a company should provide in order to encourage staff
to be fit and healthy


21.Investing in Staff Training
Your company has recently had a problem with staff leaving the company
shortly after completing training courses. You have been asked to write
a report for senior management on this situation.
●How to encourage staff who have undertaken training courses to stay with
the company
●How to ensure that a company benefits from providing a range of
facilities for its workforce


21. Corporate Entertainment
Your company is keen to establish a policy for entertaining important
clients.
You have been asked to make recommendations for a policy for corporate
entertainment.
●What are the advantages and disadvantages to a company of entertaining
clients
●What are the criteria for selecting entertainment for clients


22. Staff Retirement
Your company wants to introduce a program to help staff prepare fully for
retirement.
●What practical preparations staff need to make for their retirement
●What the advantages and disadvantages are to a company of staff retiring


23. Working from Home
Your company is considering allowing some employees to work from home for
part of the working week. Your managing director has asked you to write
a report on this proposal.
●Which employees this system would be most suitable for
●How technology could help to make the system of working from home
effective


24. Export Office
Your company has decided to open an export office in order to deal with
an increase in orders from abroad. This office will be responsible for
the company’s exports and will be visited by foreign representative.
●What kinds of jobs will be available in the new office
●What training will be needed for these jobs


25. New Factory
Your company is expanding and wants to open a new factory in another area.
You have been asked to consider where the best place would be to locate
it.
●What factors need to be considered in choosing a good location
●Which of these factors are the most important to consider


26. Business Presentation
A local college has asked your company to give a short presentation to
a group of young business students about the work of one of the departments
in your company. You are in charge of organizing the presentation.
●Which department would be the most interesting for the students to hear
about
●Which methods or aids could be used to make the presentation interesting
for young people
27. Staff Turnover
The managing director of your company is keen to reduce the number of staff
leaving after a short time. You have been asked to suggest ways of
encouraging staff to stay in the company.
●What kinds of incentives might help to retain staff
●How to ensure that staff satisfaction is maintained


28. Market Research
Your company is considering introducing a new product and wants to assess
the market potential. You have been asked to suggest ways of doing this.
●What kinds of information would be useful to obtain
●How to decide whether to go ahead with the product


28. Product Recall
Your company has discovered a design fault in a new product and needs to
recall this product from customers. You have been asked to make
recommendations about the best way to handle this incident.
●What would be the most effective method of informing customers of the
product recall
●How to ensure the company’s reputation remains undamaged by the
incident


29. Staff Turnover
The managing Director of your company is keen to reduce the number of staff
leaving after a short time. You have been asked to suggest ways of
encouraging staff to stay in the company
●What   kinds of incentives might help to retain staff
●How   to ensure that staff satisfaction is maintained
Follow-up questions:
What benefit does having a stable workforce bring to a company?
What are the most common reasons why people change companies?
Is it a disadvantage for a job applicant to have a history of changing
jobs? (Why/Why not?)
Do you think people will change jobs more frequently or less frequently?
(Why/Why not?)
Will it become more important for an employee to have a wide range of skills
in the future? (Why/Why not?)


30. Market Research
Your company is considering introducing a new product and wants to assess
the market potential. You have been asked to suggest ways of doing this.
●What    kinds of information would be useful to obtain
●How    to decide whether to go ahead with the product
Follow-up questions:
Is market research essential when introducing a new product? (Why/Why
not?)
What kinds of products or services is market research most useful for?
How accurately do you think consumers respond to marketing questionnaires?
(Why/Why not?)
In what ways can companies influence consumer opinion?
How necessary is it for a company to diversify production? (Why)


31. Product Recall
Your company has discovered a design fault in a new product and needs to
recall this product from customers. You have been asked to make
recommendations about the best way to handle this incident.
●What   would be the most effective method of informing customers of the
 product recall
●How   to ensure the company's reputation remains undamaged by the incident
Follow-up questions:
How can attitudes to a company change if one of their products has to be
recalled because of a problem over quality? (Why?)
What else can have a negative effect on consumers' attitudes to a company?
(Why?)
What measures can companies introduce to avoid the need for product
recalls? (Why?)
Is quality always the most important consideration for consumers when
purchasing a product? (Why/Why not?)
How can companies succeed in developing brand loyalty?


32. Sales Conferences
The export sector of your company is expanding, and plans are being
discussed for holding annual conferences for overseas agents. You have
been asked to make recommendations for the proposal.
●What    the benefits of annual conferences would be for the participants
●What    the content of the conferences could be
Follow-up questions:
Should companies which send overseas agents to conferences be consulted
about the content? (Why/Why not?)
What kinds of data should be provided for agents at this kind of conference?
(Why?)
What would be an effective way of following up the conference? (Why?)
How might sales strategies and products vary from one country or region
to another? (Why?)
How important is networking in the modern business world? (Why?)
33. Project Abroad
Your company is proposing to send a team of staff abroad for six months
to set up an office and train local employees. You have been asked to make
recommendations for the project.
●How   to select appropriate staff to manage the project
●What   preparation and advice the staff would need before leaving
Follow-up questions:
What advantages would there be in working abroad for a short period of
time? (Why/Why not?)
What kinds of problems could staff encounter while working abroad?
How can people get the kinds of information they need while they are
working abroad?
What effect does the increase in international contacts have on the way
companies operate? (Why?)
How important is it for business to have their own offices abroad?


34. Customer Base
The Finance Director of your company is concerned that the majority of
its income comes from one main client. You have been asked to make
recommendations on ways to expand your company's customer base.
●What   the potential dangers are of having only one main client
●How   the company could try to gain additional clients
Follow-up questions:
What advantages could there be for companies in having a relatively small
customer base? (Why?)
When attracting new customers, how important is it for companies to give
information about their existing clients? (Why/Why not?)
What can companies do to strengthen customer loyalty, apart from offering
good customer service?
How can companies which operate globally ensure consistently high levels
of customer satisfaction?
In what ways can companies respond to increased competition from other
companies?


35. Staff Suggestion Scheme
Your company is planning to introducing a suggestion scheme and to
encourage members of staff at all levels to contribute ideas. You have
been asked to consider ways of setting up the scheme.
●How   to set up the scheme so that all staff feel they can contribute
●How   suggestions from members of staff could be evaluated
Follow-up questions:
Which kinds of companies can benefit most from suggestion schemes? (Why?)
What other methods can companies use to generate ideas for improvements?
What are other ways of increasing staff involvement in a company?
In what ways can companies obtain suggestions or comments from customers?
How important are new ideas for companies in maintaining competitiveness?
(Why?)


36. Health and Fitness Facilities
Your company is considering providing a fitness center on the premises
to help employees improve their health and fitness. You have been asked
to make recommendations for this scheme.
●What    benefits the center would bring for the company
●How   to promote the need for health and fitness to all staff
Follow-up questions:
Would company fitness facilities be equally popular among all staff?
(Why/Why not?)
Should employees have to pay to use health and fitness facilities?
(Why/Why not?)
What other ways are there for companies to encourage their employees to
remain fit and healthy?
Should companies include employees' families in their health and fitness
provision? (Why/Why not?)
Is the welfare of employees an appropriate concern for companies? (Why/Why
not?)


37. Staff Relocation
Your company needs to relocate several members of staff to a new branch
opening in another part of the country. You have been asked to submit ideas
on how to make relocation attractive for staff.
●Which    types of financial incentives the company could offer to staff
●What    information staff would need to know about the new location
Follow-up questions:
What other assistance might be necessary for staff who are relocating?
(Why?)
How could staff who are unwilling to relocate be encouraged to do so?
What do you think influences a company's choice of location for its
branches? (Why?)
What are the implications for company organization of having branches in
different places? (Why?)
Do you think there will be greater international expansion of companies
in the future? (Why?/Why not?)


38. Incentives Scheme for Staff
Your company is considering setting up an incentive scheme to improve
staff performance. You have been asked to make recommendations for the
scheme.
●What   benefits an incentive scheme for staff would bring to the company
●What   types of incentives could be offered
Follow-up questions:
Which incentives do you think are most effective for encouraging people
to work hard? (Why?)
What disadvantages could there be in incentive schemes? (Why?)
Is it essential for companies to reward extra effort? (Why?/ Why not?)
How do you think a company can inspire loyalty in employees?
How do you think the traditional employer/employee relationship might
change in the future? (Why?)


39. Staff Suggestion Scheme [For 3 candidates]
Your company is planning to introducing a suggestion scheme and to
encourage members of staff at all levels to contribute ideas. You have
been asked to consider ways of setting up the scheme.
●How   to set up the scheme so that all staff feel they can contribute
●How   suggestions from members of staff could be evaluated
●What   kinds of rewards would be suitable for suggestions made


40. Health and Fitness Facilities [For 3 candidates]
Your company is considering providing a fitness center on the premises
to help employees improve their health and fitness. You have been asked
to make recommendations for this scheme.
●   What benefits the center would bring for the company
●Which   types of facilities could be included
●How   to promote the need for health and fitness to all staff


41. Staff Relocation [For 3 candidates]
Your company needs to relocate several members of staff to a new branch
opening in another part of the country. You have been asked to submit ideas
on how to make relocation attractive for staff.
●Which    types of financial incentives the company could offer to staff
●What   other types of incentives might be important
●What   information staff would need to know about the new location


42. Incentives Scheme for Staff
Your company is considering setting up an incentive scheme to improve
staff performance. You have been asked to make recommendations for the
scheme.
●What   benefits an incentive scheme for staff would bring to the company
●What   types of incentives could be offered
●Which    employees in the company should be targeted




Sample 1 : Time Management
Zhang: Hi, Ms Wang, you know, our company is sort of out of control these
days. Don't you think so?
Wang: Yeah. Everything seems to be in disorder here in our company. And
that obviously has a lot to do with poor time management.
Zhang: You mean poor time management has caused all these problems. Why?
Wang: When time is not well planned within a company, they usually do not
allocate blocks of time to specified tasks. They do not have a definite
idea of when they should complete a certain task. And …
Zhang: And I think they often neglect the ordering of priorities. I mean
certain tasks need our prior attention. But in our company every task is
treated on an equal basis, even if it is a very urgent task.
Wang: That's the point. So time should be planned according to the
importance of the tasks we need to deal with.
Zhang: So what do you think we can do so that time is managed effectively
here in our company?
Wang: You mean what procedures we can adopt?
Zhang: Sure. That's what our boss is asking us to do. Right?
Wang: Right. I think we've got a lot to do. First, we should make all the
staff members realize how important effective time management is to our
company.
Zhang: Yes, I think we can give them instruction in time management,
especially those in supervisory positions.
Wang: Right, perhaps we can run a few training programs for them. If need,
we may invite some experts from outside to help us.
Zhang: Another thing we can do is to make all the managers, or even every
staff member, come up with a job description of their own. In this way,
they can be pretty sure about what they are responsible for and what they
are not.
Wang: Yes, that's a good idea. And I think, the top managers of our company
should come up with a set of rules as to what kind of jobs should be given
priority to. In this way, we can make sure that important tasks are dealt
with first.
Zhang: Good idea. So to sum up, our company should run a few training
programs, and every staff member should write a job description of their
own.
Wang: And rules should be made as to what kind of job should be given
priority to.


Sample 2: Responding to Competition
Zhang: You know our sales have fallen a lot during the past quarter.
Wang: Yes, one of our competitors is charging a lot less than us.
Zhang: I know. It is a new company in this line of business. We really
need to do something about it.
Wang: What do you think we can do?
Zhang: I think we can launch an advertising campaign to promote our
product.
Wang: Yes, it's a good idea. But that will surely add to our cost and
therefore push up our price.
Zhang: I know what you mean. Price is a major consideration when a customer
decides on a purchase. But there are certainly many other considerations
on their part, for example, quality and after-sales service.
Wang: That makes sense. Ours is a high quality product and our after-sales
service is good enough, I think. That's why we are charging a higher price
than our competitors. So we should emphasize our quality and after-sales
service in our ad so that...
Zhang: So that people will know the high quality of our product and
after-sales service and more people will buy our products.
Wang: But I am still worried about the price. You know customers always
like low prices.
Zhang: Yes, indeed. In fact, we can cut down a bit on our price. You know
when sales increase after our advertising, we are likely to increase our
profit even if we cut down our price a little bit.
Wang: Yes, a low price high volume strategy.
Zhang: That's it. We may even consider some other incentives, such as a
coupon to go with our newspaper ad, and …
Wang: And I think we can offer free delivery for our customers.
Zhang: Yes, but we cannot afford to offer free delivery for all our
customers.
Wang: Only those who are within the free delivery area, I think.
Zhang: Yes, I think so.


Sample 3: New Computer System
Wang: Well, you know our company is considering buying an up-to-date
computer system.
Zhang: Yes, just to replace the system we're using now. I think it's a
wise decision.
Wang: We need to find out what new computer systems are available first.
Zhang: Yes, so that we can choose one that is most suitable for our company.
I think we can find some information from Internet.
Wang: Yes, but I'm afraid not all the information on the Internet is
reliable.
Zhang: Right, but at least we can get some information about the system
providers.
Wang: That's right, but we can also find some information from newspaper
advertisements. I tend to think they are more reliable.
Zhang: Sure. I have the same feeling.
Wang: But I think the best way is to visit some of the providers and have
face-to-face talks with them so that they can know our needs and we can
see for ourselves how their systems work.
Zhang: And then make our own decision as to what best suits us.
Wang: Right. Let's do that. And in replacing the existing system, I think
there are a few factors we need to take into account. First, do we have
to buy up-to-date computers if we decide to use new systems?
Zhang: I think we'll have to.
Wang: In that case, what shall do with these replaced computers?
Zhang: I think we'll have to dispose of them at very low prices.
Wang: Yes, I don't think there's any other alternative.
Zhang: And also I think we'll have to retrain our people. I bet not many
of them are familiar with the up-to-date system.
Wang: Yes, so let's recommend it to the HR. I think they can run some
training programs for the staff involved.
Zhang: Right. I couldn't agree more.


Sample 4: Promotional Video
Zhang: You know, we are going to make a video to promote our products.
Wang: Yeah. And we are going to send them to our potential new clients.
Really a good idea, isn't it?
Zhang: Sure. Which members of staff should be involved in making the video,
do you think?
Wang: Well. I think there should be representatives from Marketing because
primarily it is their job to promote the sales, isn't it?
Zhang: Yes, and we should also involve R&D people. You know, they certainly
know more than the others about our products.
Wang: They know what characteristic features of our products we should
present to our clients.
Zhang: Right. And we should assure our potential clients of the high
quality of our products, so I would suggest we include Quality Control
also.
Wang: Good idea. And people on the after-sales side too. You know
after-sales service is one of the primary concerns of our clients.
Zhang: Good. So we shall involve people from Marketing, R&D, QC and
After-Sales.
Wang: Right. Now what aspects of our activities do you think we should
include in the video?
Zhang: There's really a lot. First of all, I think we should let our clients
know that ours is an established company in the line. So I think we can
include the 50th anniversary of our company in the video, and…
Wang: And our research and development activities too.
Zhang: Yes, but…
Wang: But what?
Zhang: But we cannot go into too much detail in our presentation. You know
it's sort of business secret, isn't it?
Wang: Just enough to convince them that ours is of very high quality.
Zhang: And naturally, we can include our quality control procedures and
also after-sales services.
Wang: And also we can demonstrate our product in the video. Don't you think
so?
Zhang: A neat idea.


Sample 5: Cutting Departmental Costs
Wang: You know our departmental costs have risen a lot recently.
Zhang: Yes, I think we are exceeding our budget.
Wang: What do you think are the reasons?
Zhang: I think there are many reasons for this. You know last month we
run a series of promotion campaigns. That's a lot of money, isn't it?
Wang: Yes, but I think we spent too much on that. I mean we could have
spent less.
Zhang: Uh Um?
Wang: You know we have been traveling a lot around the country. And most
of us travel by air.
Zhang: You mean some of the travels are not necessary.
Wang: Exactly. You know, some of the face-to-face talks may simply be
replaced by email communication.
Zhang: There's a lot in what you've said. I think we should make full use
of our modern facilities and save some expensive travels.
Wang: Not only that. I think modern facilities, like computers, should
be made full use of within the company, too. I mean a lot of money could
have been saved, if we had done that.
Zhang: What do you mean?
Wang: You see, each month we spend a good lot of money on office supplies
like print paper.
Zhang: Yes, some of the managers always ask for printouts instead of
retrieving information from the computer system.
Wang: Especially those senior managers, who are usually older than others.
They are simply not accustomed to the advanced computer system.
Zhang: And young people are also responsible for the increase in costs,
too. You know many of them often keep their computers on for the whole
night.
Wang: And very often they forget to turn off lights when they leave their
offices.
Zhang: So, something must be done before things become any worse.
Wang: Right. I think we should offer some incentives to those who save
costs in their jobs.
Zhang: Like what?
Wang: Like a quarterly award for them.
Zhang: And personally I see an absolute need for a training course for
our staff members.
Wang: On computers?
Zhang: Yeah. So that they can make better use of them. And in this way,
I believe we'll be able to bring down our costs.


Sample 6: Corporate Image
Wang: You know we are going to run a series of activities for the local
community.
Zhang: Yes, just to improve our corporate image. But what do you think
we can do for the community?
Wang: I think we can do something for the needy people.
Zhang: You mean we can contribute to the local community charity.
Wang: Exactly. And apart from that, I think we could sponsor a few
programmes of entertainment.
Zhang: Like an orchestra or a singing performance or something?
Wang: Yeah. And I think we should also do something for the primary pupils.
You know how important they are nowadays.
Zhang: Yeah. We may provide them with some school things.
Wang: You mean school things they can buy anywhere or those made to our
special order?
Zhang: I think we can have them made to our order, with our name or logo
on them.
Wang: All these shall benefit us in many ways.
Zhang: Yes. Obviously, they help establish a favorable corporate image.
Wang: Yes, more people in the community will come to see us as a company
willing to help them.
Zhang: Yeah, and in this way our customer base shall be reinforced and
expanded.


Sample 7: Customer Involvement
Wang: You know our management has decided to get our customers involved
in our range and quality of products.
Zhang: That's a very good idea. Customers' opinions are really important
to us if we want to stay ahead in the market. But how to get their opinions?
Wang: It's certainly not easy. I think we can do that through the Internet.
We can invite our customers to email us their opinions about our products
whenever they have any.
Zhang: But not all the customers have access to the Internet.
Wang: No, of course not. I bet we can take advantage of our helpline
service.
Zhang: Yes. And we can also design a questionnaire for this purpose. And
give it to our customers when they buy our products.
Wang: Good. But then, how can we make use of their opinions when we have
got them?
Zhang: We can pass them on to R&D and QC. I think it's mostly their job
to diversify our products and improve their quality.
Wang: Yes. I think R&D can take into consideration the feedback from the
customers when they try to upgrade our products or develop new products.
Zhang: And QC can have a better idea as to how to ensure our quality or
how to make it even better.


Sample 8: Factory Site
Wang: You know, ABC & Co. Ltd, one of our clients in the UK, is considering
building a factory in Shanghai.
Zhang: Yes. I think it's a wise decision. More and more multinational
corporations are coming here to invest.
Wang: They want to know where to build their factory. Have you got anything
in mind?
Zhang: Well, I think they could build their factory in Pu Dong High-Tech
& Development area.
Wang: Yeah. It's a very nice place, with a very friendly investment
environment.
Zhang: You said it. They provide first-rate service for foreign investors.
And the traffic there is really convenient.
Wang: And there are quite a lot of preferential policies for foreign
investors.
Zhang: But the fee for land use is a bit too high there.
Wang: Yeah. That's about the only thing some of the foreign investors
complain about.
Zhang: I hear some of the development areas around Shanghai, like those
in Kunshan and Suzhou, are also good and they charge a much lower fee for
land use.
Wang: So ABC & Co. Ltd could also invest in those cities.
Zhang: I think so. And what do you think the company need to know about
work practices in our country?
Wang: There's quite a number of things, I think.
Zhang: Like what?
Wang: I think they should get to know if there is any restriction on the
employment of the local people.
Zhang: And especially the policies in relation to the overtime and paid
holidays.
Wang: That's right.


Sample 9: Language Audit
Zhang: You know we are going to make a survey of all our staff members
in terms of their foreign language skills..
Wang: Good idea. This will be beneficial to both the management and the
staff members themselves.
Zhang: Yes, that makes sense. But how can we convince the staff members
that the survey would be beneficial to them?
Wang: I don't think it's difficult. Just let them know that we are running
a series of training classes for them. A survey of their skills in foreign
language will help us place them in a class appropriate for them.
Zhang: And I think that we should also get across to them that we are
thinking of assigning some sales reps to the States. Those whose English
is better than the others have a better chance to be chosen.
Wang: I think that will be convincing enough. And we've actually touched
upon the question of how to put into use the survey results.
Zhang: Yeah. And I think there's more uses that we can put the results
into. For example, some of our staff members have been complaining about
our foreign language textbook being too difficult. This way, we shall be
able to compile books appropriate for them.
Wang: Good. And it also helps us in placing our staff members. You know,
some of the positions need people with better foreign language skills than
others.
Zhang: Yes, indeed.


Sample 10: Job sharing
Wang: You know our company is considering a job sharing system.
Zhang: Yeah, a system that allows some jobs to be shared by two staff
members.
Wang: So if we introduce this scheme, which types of job do you think it
would be suitable for?
Zhang: Not many, I am afraid. Obviously most of the managers cannot work
on a job-sharing basis.
Wang: That makes sense. It would be difficult to split a managerial task
between two managers.
Zhang: But I think this scheme would be perfectly suitable for some
clerical work. For example, two clerks can share a typing task.
Wang: Then what kind of people do you think would be most suited to sharing
jobs?
Zhang: Mostly working mothers, who need to take care of their babies while
working with a company.
Wang: And also employees who hope to pursue a higher degree.
Zhang: Yeah, they can share a job with a colleague so that they can afford
some time to attend lectures in colleges or universities.
Wang: Anyway, do you think this scheme should be introduced in our company?
Zhang: Well, there are quite a lot of young people in our company, who're
thinking of a higher degree, an MBA or something. If they are allowed to
share their jobs with others, they can have more flexibility in arranging
their time schedule.
Wang: And there they'll have more chances to get a higher degree.
Zhang: Right.


Sample 11: Foreign Trade Mission
Zhang: You know a foreign trade mission from the USA is coming to visit
our country early next month.
Wang: Yeah. I was told that one week ago. And we are supposed to give a
talk to them about our company.
Zhang: What do you think should be included in the talk?
Wang: Naturally, we should brief them on the track record of our company.
Zhang: You mean to emphasize that our company has a long history of more
than 100 years old.
Wang: Not only that. We should let them know that we have been very
successful in our line of business.
Zhang: Do you think we should let them know that we are a leading exporter
of Silk Garments in East China?
Wang: Exactly. I think we can give out some pamphlets about our company
before the talk.
Zhang: Good idea. But mind you, do not bare everything about us at the
meeting. I mean there's certainly a lot that we have to keep as a secret.
Wang: You mean marketing intelligence.
Zhang: Sort of. I mean there is no need for us to tell them how our products
are priced. And also our detailed plan to expand into overseas markets.
Wang: I know what you mean. Well, what types of social activities do you
think we can provide for them after the talk.
Zhang: I think we can show them around one of our main manufacturers.
Wang: A factory tour?
Zhang: Exactly.
Wang: And we may invite them to a dinner at a restaurant nearby.
Zhang: That's what we usually do. I don't think we need to make this trade
mission an exception.

				
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